SE ToW EN NM
SE ToW EN NM
CONDITIONS
Business Unit Solar Energy
1. General
1.1 FRONIUS INTERNATIONAL GmbH with its business address at Froniusstrasse 1, 4643 Pettenbach,
Austria (“FRONIUS”) grants a limited, voluntary manufacturer's warranty (the “LIMITED
WARRANTY”) with regard to the products manufactured by it and described in more detail below
in accordance with the following warranty conditions (the “WARRANTY CONDITIONS”).
1.2 The LIMITED WARRANTY only covers defects regarding material and workmanship for the
COVERED PRODUCTS (as defined in Section 2.2). It relates exclusively to the COVERED PRODUCT
hardware and not to the firmware or the digital services provided by FRONIUS.
1.3 This LIMITED WARRANTY is the only and exclusive warranty granted by FRONIUS in connection
with the COVERED PRODUCTS. This WARRANTY is granted in addition to the free statutory
warranty obligations and does not limit those.
The LIMITED WARRANTY applies to COVERED PRODUCTS purchased on or after March 1st, 2024.
FRONIUS is entitled to change the WARRANTY CONDITIONS at any time and at its sole discretion
which change(s) will be effective for purchase contracts for COVERED PRODUCTS concluded after
the date of the change. The applicable WARRANTY CONDITIONS are always the ones valid in the
country of first commissioning (the “COUNTRY”) at the time of conclusion of the purchase
contract for COVERED PRODUCTS. The LIMITED WARRANTY period (the “WARRANTY PERIOD”)
and the country-specific features applicable in the respective COUNTRY are described in detail in
Section B. The LIMITED WARRANTY is geographically limited to the countries specified in Section
B. FRONIUS does not offer any warranty, express or implied to any countries not specified in
Section B.
The LIMITED WARRANTY applies to COVERED PRODUCTS manufactured by the FRONIUS Solar
Energy Business Unit that (a) were purchased from FRONIUS or from a dealer authorised by
FRONIUS or a professional installer as a new device and (b) put into operation by a professional
installer specialising in the installation of photovoltaic systems in accordance with the FRONIUS
operating and installation instructions, which are the specifications and instructions for the
assembly, installation, operation, maintenance and use of the COVERED PRODUCT provided by
FRONIUS for the respective COVERED PRODUCT at the time of purchase (the “OPERATING
INSTRUCTIONS”). The LIMITED WARRANTY only applies to devices or device parts (i.e. only
hardware components, not software or digital services) manufactured by FRONIUS of the
following product groups:
− Fronius inverters
− Fronius Datamanager
− Fronius Smart Meter including Fronius Current Transformer
− Fronius Ohmpilot
(the “COVERED PRODUCT” and the “COVERED PRODUCTS”). Some product types or product
models may only be available in certain regions. The LIMITED WARRANTY only applies to product
types and product models that have been placed on the market by FRONIUS in the respective
COUNTRY.
The following products are excluded from and expressly do not represent COVERED PRODUCTS
under this LIMITED WARRANTY. FRONIUS OFFERS NO WARRANTIES FOR THE FOLLOWING
PRODUCTS:
− Components of the COVERED PRODUCTS that are subject to regular wear and tear (these are:
DC isolators, fuses, bayonet catches, varistors, surge arresters, string fuses and mechanical
screw connections),
− all parts or components that were not originally sold or placed on the market by FRONIUS;
this applies, for example and not by limitation, to all other components of the photovoltaic
system, system extensions, components for system monitoring and data communication.
Entitled to the warranty claims is a person who has acquired a COVERED PRODUCT for his, her or
its own use in accordance with the provisions of Section 2.2 (the “WARRANTY HOLDER”); if the
WARRANTY HOLDER transfers ownership of the COVERED PRODUCT to a third party, including to
a legal successor in interest to the WARRANTY HOLDER, the warranty claims as they exist at the
time of transfer are transferred to such third party and such LIMITED WARRANTY is not extended,
renewed or expanded in any way by such transfer. Persons or entities who do not purchase the
COVERED PRODUCT for their own use, but for resale or other transfer of use, for example, shall
not be beneficiaries of this LIMITED WARRANTY or entitled to the benefits pursuant to this
LIMITED WARRANTY.
3. Covered defects
3.1 FRONIUS warrants that under normal installation, use, and service conditions and following the
OPERATING INSTRUCTIONS (see Section 2.2) during the WARRANTY PERIOD (see Section 7) each
COVERED PRODUCT will be free from defects in materials and workmanship caused by the
manufacture of the COVERED PRODUCT and having an effect on the COVERED PRODUCT’s
functionality (the “COVERED DEFECTS”).
3.2 Defects that have no influence on the proper functioning of the COVERED PRODUCT (including
without limitation, visual impairments and blemishes) are not covered by this LIMITED
WARRANTY, and are hereby disclaimed and excluded.
3.3 The LIMITED WARRANTY applies only to defects in material and workmanship of the COVERED
PRODUCTS themselves. The LIMITED WARRANTY does not cover or include (a) any services
including, without limitation, the services or workmanship of the installer of the COVERED
PRODUCT – including the installer’s negligence or wilful misconduct or failure to comply with an
applicable OPERATING INSTRUCTIONS (as defined in Section 2.2) –, or (b) materials and
equipment supplied by the purchaser or any third party or your installer and not FRONIUS.
− Normal wear and tear or deterioration, or superficial defects, dents, or marks that do not
impact the performance or functionality of the COVERED PRODUCT.
− Abuse, misuse, negligence, or wilful or intentional acts or omissions.
− Non-compliance with the OPERATING INSTRUCTIONS during installation, commissioning,
start-up, or operation.
− Improper, unprofessional, negligent, wilfully deficient, or non-standard installation or
commissioning, start-up, maintenance, or repair.
− Improper transport, storage, delivery, or packaging.
− Use of the COVERED PRODUCT in a manner inconsistent with its normal use or with the
OPERATING INSTRUCTIONS or other maintenance manual or documentation.
− Failure to comply with safety regulations for proper use, including failure to timely install
necessary software updates.
− Inadequate ventilation of the COVERED PRODUCT.
− Operation of the COVERED PRODUCT in emergency power mode for more than the number
of operating hours specified in the OPERATING INSTRUCTIONS.
− Any repair, replacement, modification, opening or alteration of the COVERED PRODUCT not
previously authorised by FRONIUS, including the use of material, equipment or accessories
not supplied or authorised by FRONIUS.
− Events that are due to circumstances for which FRONIUS is not responsible or that are not
attributable to normal operating conditions, such as (without limitation) power fluctuations,
overvoltage, lightning, fire, water (including condensation), tampering, accidents, weather
conditions, the effects of foreign bodies and damage caused by the WARRANTY HOLDER or
third parties.
− Accidents or other events beyond FRONIUS’ reasonable control or event of Force majeure.
− Violations of applicable laws or regulations, including but not limited to, violations of
electrical or building codes or regulations.
− Deficient or negligent site conditions where the COVERED PRODUCT is installed.
4.2 Furthermore, the warranty does not cover loss of profit or (consequential) damages suffered by
the WARRANTY HOLDER resulting from the COVERED PRODUCT, its use or as a result of a material
or processing defect (e.g. due to interrupted or faulty operation, loss of or damage to data caused
by the COVERED PRODUCT). Statutory claims of the WARRANTY HOLDER remain unaffected.
5. Warranty services
5.1 In the event that a COVERED DEFECT occurs within the WARRANTY PERIOD, FRONIUS will, at its
sole discretion and based on the warranty model applicable to the COVERED PRODUCT (see
section 6):
6. Warranty models
6.1 FRONIUS only assumes the costs incurred in connection with the warranty services set forth in
Section 5 to the extent of the respective “FRONIUS WARRANTY” or “FRONIUS WARRANTY PLUS”
warranty model applicable to the COVERED PRODUCT and COUNTRY (see Section 2.1 above).
Information on the warranty models applicable to the respective COUNTRY can be found in
Section B. If the COVERED PRODUCT is located outside the COUNTRY when the LIMITED
WARRANTY is claimed, any additional costs incurred shall be borne by the WARRANTY HOLDER.
6.2.1 FRONIUS provides the following as part of the FRONIUS LIMITED WARRANTY:
− The required spare part or equivalent replacement device - new or reconditioned - will be
provided or the market value reimbursed.
6.2.2 The following costs will not be reimbursed by FRONIUS under the FRONIUS LIMITED WARRANTY:
− On-site repair costs incurred in connection with the repair or provision of a spare part or
replacement device (travel costs, installation and removal costs, repair work on the COVERED
PRODUCT, working hours, installation and removal of spare parts, assembly of replacement
devices, etc.) or repair or replacement of site conditions (for example and without limitation,
roofing).
− Costs of shipment or transport (including customs duties, export certificates, etc.) of the
COVERED PRODUCTS to FRONIUS, to the specialist installer or to a FRONIUS Repair Centre, as
well as return of the spare parts or replacement devices to the WARRANTY HOLDER or
specialist installer.
6.3.1 FRONIUS provides the following as part of the FRONIUS LIMITED WARRANTY PLUS:
− The required spare part or equivalent replacement device - new or reconditioned - will be
provided or the market value reimbursed.
− FRONIUS bears the labour costs directly associated with the removal and replacement of the
COVERED PRODUCT if these services are carried out by FRONIUS or a specialist installer
commissioned by FRONIUS.
− FRONIUS bears the costs of standard national shipping (excluding express shipping and
excluding air or sea transport) of the COVERED PRODUCTS to the nearest FRONIUS Repair
Centre or another address specified by FRONIUS, as well as the costs of spare parts or
replacement devices to the WARRANTY HOLDER or specialist installer.
− FRONIUS may, at its sole discretion, arrange for a replacement part or product to be sent to
the WARRANTY HOLDER before the COVERED PRODUCT is sent to FRONIUS. In this case,
FRONIUS is entitled to demand financial security from the WARRANTY HOLDER in the amount
of the value of the spare part or replacement product, including transport costs, and FRONIUS
6.3.2 The following costs will not be reimbursed by FRONIUS under the FRONIUS LIMITED WARRANTY
PLUS:
6.3.3 If FRONIUS decides that the COVERED PRODUCT should be repaired or replaced, the WARRANTY
HOLDER is obliged to cooperate with the professional installer to ensure proper or barrier-free
access to the COVERED PRODUCT or its delivery to the address specified by FRONIUS. FRONIUS
does not bear any repair, replacement or installation costs that have not been authorised in
advance in writing by FRONIUS.
a. with the date of initial commissioning of the COVERED PRODUCT, if the COVERED PRODUCT
is registered at https://www.solarweb.com/ within thirty (30) months of initial delivery by
FRONIUS ex works FRONIUS;
b. In the absence of registration: with the date of first delivery ex works FRONIUS.
a. at the same time as the commencing of the WARRANTY PERIOD of the Fronius inverter,
provided that the product was purchased together with the Fronius inverter;
b. if not purchased together with the Fronius inverter: with the date of first delivery ex works
FRONIUS.
7.1.3 For Fronius Ohmpilot, Fronius Wattpilot and Fronius Rapid Shutdown Box:
a. with the date of the commissioning protocol of the specialised installer (the protocol must
contain the following information: Acceptance date, commissioning date, invoice including
serial number, a photo with fully legible type plate);
b. in the absence of a commissioning protocol: with the date of first delivery ex works
FRONIUS.
7.3 Depending on the COVERED PRODUCT and the COUNTRY, there may be different options for a
temporal and/or material extension of the WARRANTY. Details can be found in Section B and on
the FRONIUS website.
7.4 If a COVERED PRODUCT is replaced or repaired under the LIMITED WARRANTY, the remainder of
the original WARRANTY PERIOD will apply to the replaced or repaired COVERED PRODUCT. The
original WARRANTY PERIOD will not restart or extend and no new warranty certificate will be
issued because the COVERED PRODUCT is repaired or replaced.
8.2 The WARRANTY HOLDER or its specialist installer shall notify FRONIUS in writing (email is
sufficient) of the occurrence of a COVERED DEFECT immediately after its discovery and in any case
before the expiry of the WARRANTY PERIOD explaining what the COVERED PRODUCT is and why
this LIMITED WARRANTY applies.
8.3 The WARRANTY HOLDER must provide FRONIUS with the following documents and information:
− the commissioning protocol (including date of acceptance, commissioning date and report
from the energy supply company),
− the invoice (including serial number),
− a photo with a fully legible rating plate,
− further information requested by FRONIUS in order to assess the COVERED DEFECT and the
scope of the warranty services to be provided.
8.4 After reviewing the documents and information submitted, FRONIUS in its sole discretion will
make a decision on the type of the warranty service (in the meaning of Section 5) in accordance
with these WARRANTY CONDITIONS. In the event of a repair, FRONIUS will clarify the details,
including invoicing, directly with the specialised installer.
9. General provisions
Should any provision of these WARRANTY CONDITIONS be declared or determined to be invalid
or unenforceable in whole or in part, this does not affect the validity or enforceability of the
remaining provisions. The invalid or unenforceable provision will be replaced by a valid or
enforceable provision that comes as close as possible to the material and economic content of
the invalid or unenforceable provision.
9.1 Notices to FRONIUS in connection with the LIMITED WARRANTY or the WARRANTY CONDITIONS
shall be sent to support@fronius.com or Fronius International GmbH, Froniusplatz 1, 4600 Wels,
Austria.
10.2 The exclusive place of jurisdiction for all disputes arising from and in connection with the LIMITED
WARRANTY or the WARRANTY CONDITIONS is Wels, Austria. This does not apply if the WARRANTY
HOLDER is: a consumer, is resident in the European Union, Norway, Iceland, or Switzerland, and
FRONIUS has directed its activities at the country of residence of the WARRANTY HOLDER.
B. Country-specific regulations
Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canary Islands,
Croatia, Cyprus, CZ Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,
Iceland, India, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg,
Macedonia, Malta, Mexico, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland,
Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey, United Kingdom, Vatican City State
The “FRONIUS WARRANTY PLUS” WARRANTY MODEL applies in accordance with Section 6.3
during the WARRANTY PERIOD generally applicable in accordance with Section 7.2.
11.3.1 A free warranty extension is possible for inverters if the inverter is registered at
https://www.solarweb.com/ within thirty (30) months of delivery from FRONIUS ex works.
10 years in total (= 5 years FRONIUS LIMITED WARRANTY PLUS and 5 years FRONIUS
LIMITED WARRANTY thereafter)
a. Germany: For inverters > 13 kW: 5 years FRONIUS LIMITED WARRANTY PLUS (without an
option for 7 years).
b. Mexico: For all inverters: a total of 10 years FRONIUS LIMITED WARRANTY PLUS.
11.3.4 The Fronius Datamanager automatically imports the WARRANTY PERIOD of the inverter in which
the Datamanager is installed according to the conditions set out in Section 7.1.2.
a. French overseas territories: Transportation is not supported between Fronius and the
overseas departments (Dom-Tom).
12.2.1 In deviation from Section 7.2, the WARRANTY PERIOD for inverters is 5 years, even without
additional requirements being met. The same applies to Datamanager and Fronius Smart Meter,
which are installed together with the inverter, under the conditions set out in Section 7.1.2.
12.2.2 The “FRONIUS LIMITED WARRANTY PLUS” WARRANTY MODEL applies in accordance with Section
7.2 or 12.2 during the WARRANTY PERIOD generally applicable in accordance with Section 6.3.
12.3.1 A free warranty extension is possible for inverters if the inverter is registered at
https://www.solarweb.com/ within thirty (30) months of delivery from FRONIUS ex works.
12.3.2 In this case, the WARRANTY PERIOD is 10 years in total (= 5 years FRONIUS LIMITED WARRANTY
PLUS and then 5 years FRONIUS LIMITED WARRANTY).
12.4.1 In Australia, this warranty is given by, and all Australian warranty claims should be directed to:
Fronius Australia Pty Ltd, 90-92 Lambeck Drive, Tullamarine, VIC 3043, Telephone +61 (0)3 8340
2900, Email pv-support-australia@fronius.com. The benefits to the consumer given by this
manufacturer's warranty are in addition to other rights and remedies of the consumer that are
stipulated by law, and which are not affected by this manufacturer's warranty. Our goods come
with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to
a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure. The
general delivery and payment terms and conditions located on our website (www.fronius.com.au)
12.4.2 Section 10.2 does not apply if the WARRANTY HOLDER is a consumer or if the warranty contract is
a small business contract under section 23(4) of Schedule 2 of the Australian Competition and
Consumer Act 2010 (Cth).
13.2 Should the terms of Section 13 conflict with any terms set forth in prior Sections of this LIMITED
WARRANTY, the terms set forth in this Section 13 shall control and govern. This Section 13 only
specifies certain conditions pertaining to Country Group 3 and does not override or supersede
any other term of this LIMITED WARRANTY as stated above.
13.3.1 In deviation from Section 7.2, the WARRANTY PERIOD for inverters is ten (10) years, even without
additional requirements set forth in Section 13.4 being met. The WARRANTY PERIOD for Fronius
Datamanager under the conditions set out in Section 7.1.2 is also ten (10) years.
13.3.2 In deviation from Section 7.2, the WARRANTY PERIOD for Fronius Rapid Shutdown Box and Fronius
Smart Meter is five (5) years, even without additional requirements set forth in Section 13.4 being
met.
13.3.3 In accordance with Section 6.3, the “FRONIUS LIMITED WARRANTY PLUS” WARRANTY MODEL
applies during the generally applicable WARRANTY PERIOD in accordance with Sections 7.2, 13.3.1,
and 13.3.2. Exception: The “FRONIUS LIMITED WARRANTY” WARRANTY MODEL applies to Fronius
Smart Meters.
13.4.1 A free warranty extension is available for FRONIUS inverters upon the express condition that the
WARRANTY HOLDER registers the inverter at https://www.solarweb.com/ within thirty (30)
months of delivery from FRONIUS ex works.
13.4.2 If the WARRANTY HOLDER properly registers the inverter at https://www.solarweb.com/ within
thirty (30) months of delivery from FRONIUS ex works the WARRANTY PERIOD is twelve (12) years
in total (= 10 years FRONIUS LIMITED WARRANTY PLUS and then two (2) years FRONIUS LIMITED
WARRANTY).
13.4.3 The Fronius Datamanager automatically takes over the WARRANTY PERIOD of the inverter in
which the Datamanager is installed according to the conditions set out in Section 7.1.2.
13.4.5 THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER LEGAL
RIGHTS, WHICH VARY FROM STATE TO STATE. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW (AND ALSO DEVIATING FROM ITEM 1.3), THE WARRANTIES AND REMEDIES
CONTAINED IN THIS LIMITED WARRANTY ARE EXCLUSIVE AND IN LIEU OF (AND FRONIUS
EXPRESSLY DISCLAIMS), ALL OTHER WARRANTIES AND REMEDIES, WHETHER EXPRESS, IMPLIED,
STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES AND
13.4.6 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WARRANTY HOLDER acknowledges,
agrees and represents that it has not relied upon any statements or representations by FRONIUS
or on FRONIUS’ skill or judgment to select or furnish the COVERED PRODUCT for any particular
purpose beyond the specific express warranties in this LIMITED WARRANTY. Fronius does not
warrant the COVERED PRODUCT will comply with the requirements of any safety or environmental
code or regulation of any federal, state, municipality, or other jurisdiction beyond the specific
express warranties in the LIMITED WARRANTY. Fronius does not warrant that the COVERED
PRODUCT will operate with any accessories or within any system not sold under the LIMITED
WARRANTY and Fronius` LIMITED WARRANTY is limited to the operation of the COVERED
PRODUCT in a stand-alone mode.
13.4.8 SOME STATES DO NOT ALLOW, OR RESTRICT, THE EXCLUSION OR LIMITATION OF DAMAGES,
INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU, OR MAY APPLY TO A LIMITED EXTENT.
Algeria, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Bahrain, Bangladesh,
Barbados, Belarus, Belice, Benin, Bolivia, Bonaire, British Virgin Islands, Burkina Faso,
Cambodia, Chile, Colombia, Congo, Costa Rica, Cuba, Curacao, Dominica, Ecuador, Egypt, El
Salvador, Georgia, Ghana, Grenada, Guatemala, Guyana, Haiti, Honduras, Hong Kong,
Indonesia, Iran, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon,
Madagascar, Malawi, Malaysia, Mali, Montserrat, Morocco, Myanmar, Namibia, Nicaragua,
Nigeria, Oman, Pakistan, Palestinian Territory, Panama, Peru, Philippines, Qatar,
Dominican Republic, Saint Lucia, Saint Martin, Saudi Arabia, Singapore, South Africa, South
Korea, Sri Lanka, St. Kitts and Nevis, St. Vincent and the Grenadines, Taiwan, Tanzania,
Thailand, Trinidad and Tobago, Tunisia, Uganda, Ukraine, United Arabic Emirates, United
Virgin Islands, Uruguay, Uzbekistan, Vietnam, Yemen, Zambia and Zimbabwe
The “FRONIUS WARRANTY” WARRANTY MODEL applies in accordance with section 6.2 during the
WARRANTY PERIOD generally applicable in accordance with section 7.2.
14.3.1 A free warranty extension is possible for inverters if the inverter is registered at
https://www.solarweb.com/ within thirty (30) months of delivery from FRONIUS ex works.
14.3.3 The Fronius Datamanager automatically takes over the WARRANTY PERIOD of the inverter in
which the Datamanager is installed according to the conditions set out in Section 7.1.2.
14.3.4 Deviating warranty extensions in Brazil, Egypt, Jordan, United Arabic Emirates, Vietnam, Ukraine: