Jinson (9/7/2022, 7:05:31 PM): Hello Doug! Welcome to Liquid Web.

My name is
Jinson. Just a moment while I look into your request.
Doug (9/7/2022, 7:05:49 PM): ok
Jinson (9/7/2022, 7:06:23 PM): Please allow me a few minutes while I check your
account.
Jinson (9/7/2022, 7:10:25 PM): I will move the chat to the concerned team, they
will check and assist you.
Doug (9/7/2022, 7:10:56 PM): thanks
Sundeep (9/7/2022, 7:12:10 PM): Hello Doug! Welcome to Liquid Web. My name is
Sundeep, one moment while I look into your request.
Sundeep (9/7/2022, 7:14:14 PM): Can you please let me the configuration details you
are trying?
Doug (9/7/2022, 7:15:39 PM): https://prnt.sc/xGwSdPBSMbuT
Doug (9/7/2022, 7:15:47 PM): SMTP in wordpress
Doug (9/7/2022, 7:16:15 PM): because my wordpress is on a different hosting
Sundeep (9/7/2022, 7:19:03 PM): Please let me know whether the remote server is
using an cpanel server
Doug (9/7/2022, 7:19:32 PM): Yes. Using cpanel
Sundeep (9/7/2022, 7:20:21 PM): can you please check whether the SMTP restriction
is disabled in whm?
Doug (9/7/2022, 7:21:04 PM): where's that?
Doug (9/7/2022, 7:21:47 PM): https://prnt.sc/BGbpApPtTydO
Sundeep (9/7/2022, 7:21:51 PM):
https://support.cpanel.net/hc/en-us/articles/1500009931961-How-to-disable-SMTP-
Restrictions
Sundeep (9/7/2022, 7:22:06 PM): in WHM
Doug (9/7/2022, 7:22:46 PM): i don't have whm access
Sundeep (9/7/2022, 7:23:55 PM): Can you please confirm this with your remote server
support?
Sundeep (9/7/2022, 7:24:23 PM): and get back to us over the chat
Doug (9/7/2022, 7:25:56 PM): do you have an alternative to solve this?
Doug (9/7/2022, 7:28:25 PM): because the remote server support said, the problem is
with the email server.
Sundeep (9/7/2022, 7:28:28 PM): hold on please
Sundeep (9/7/2022, 7:31:17 PM): Can you please confirm the domain name is
debonairac.com?
Doug (9/7/2022, 7:31:28 PM): yes correct
Sundeep (9/7/2022, 7:31:58 PM): but the domain is not using remote mx
Sundeep (9/7/2022, 7:32:15 PM): debonairac.com. 300 MX
debonairac.com.mx4.cin.rcimx (40)
debonairac.com. 300 MX debonairac.com.mx3.cin.rcimx (30)
debonairac.com. 300 MX debonairac.com.mx2.cin.rcimx (20)
debonairac.com. 300 MX debonairac.com.mx1.cin.rcimx (10)
Doug (9/7/2022, 7:33:28 PM): DNS service support said:

Thank you for looking in to this. The DNS records are correct. The mail gets
delivered to our spam filter before the spam filter passes it on to the mail server
(liquid web or old RackSpace). These records are accurate which is why I’m getting
this email.
Sundeep (9/7/2022, 7:37:55 PM): checking with my team
Sundeep (9/7/2022, 7:42:37 PM): Can you please share the email credentials so that
I try to configure it from my end?
Doug (9/7/2022, 7:43:11 PM): test@debonairac.com
f*mkc*9Tqa95fEA
Sundeep (9/7/2022, 7:43:58 PM): Please give me sometime to look into this
Doug (9/7/2022, 7:44:03 PM): ok thanks
Sundeep (9/7/2022, 7:49:56 PM): please wait
Doug (9/7/2022, 7:50:06 PM): no prob
Sundeep (9/7/2022, 7:58:15 PM): I am able to configure the email account in
thunderbird, so it should work on the wp smtp configuration
Sundeep (9/7/2022, 7:59:42 PM): you need to check whether the remote servers have
smtp restrictions disabled
Doug (9/7/2022, 8:00:54 PM): but why i get this error? https://prnt.sc/Uw2duWAMzmFl
Sundeep (9/7/2022, 8:02:54 PM): check the second option
Sundeep (9/7/2022, 8:03:01 PM): smtp restriction
Sundeep (9/7/2022, 8:04:06 PM): Can you please confirm this with the remote server
Doug (9/7/2022, 8:05:09 PM): the remote server support said, the problem is with
the email server.
Sundeep (9/7/2022, 8:06:05 PM): okay, let me check with rack space team
Sundeep (9/7/2022, 8:06:12 PM): postmaster
Doug (9/7/2022, 8:06:32 PM): thanks
Sundeep (9/7/2022, 8:09:43 PM): there will be some delay from their end
Doug (9/7/2022, 8:09:59 PM): I use smtp plugin in wordpress. without smtp, emails
from wordpress are not received to inbox.
Doug (9/7/2022, 8:12:20 PM): on track delivery, status accepted
https://prnt.sc/6GC4DugNi7ZX
Sundeep (9/7/2022, 8:17:32 PM): checking with them
Sundeep (9/7/2022, 8:20:58 PM): Can you please try 587 port number?
Sundeep (9/7/2022, 8:24:21 PM): Also try this
Inbound Servers:
Type Server Address Port
POP Server (SSL) secure.emailsrvr.com 995
IMAP Server (SSL) secure.emailsrvr.com 993

Outbound Servers:
Type Server Address Port
SMTP Server (SSL) secure.emailsrvr.com 465
Doug (9/7/2022, 8:25:37 PM): hold on
Sundeep (9/7/2022, 8:26:20 PM): sure
Doug (9/7/2022, 8:27:20 PM): https://prnt.sc/K3Qru75YeVv3
Sundeep (9/7/2022, 8:28:02 PM): Can you please try 587 port number?
Doug (9/7/2022, 8:29:22 PM): https://prnt.sc/m-681N5SVys3
Doug (9/7/2022, 8:29:32 PM): doesnt work
Doug (9/7/2022, 8:29:43 PM): Still error
Doug (9/7/2022, 8:30:20 PM): https://prnt.sc/8ZlTF4julpPs
Sundeep (9/7/2022, 8:30:21 PM): also, I have checked authentication log from our
postmaster team, and we don't see any authentication log from the IP 51.161.115.184
Sundeep (9/7/2022, 8:30:42 PM): it should be blocked from the remote server
Sundeep (9/7/2022, 8:31:20 PM): you need to check with theam
Doug (9/7/2022, 8:33:25 PM): can you confirm this problem? So, what's the problem?
mx record or smtp restriction or whatever?
Sundeep (9/7/2022, 8:36:37 PM): since we don't see any authentication requests, it
seems the authentication request is not originated from the server; I have seen a
similar issue as there may be some restriction in the whm that is blocking it
Doug (9/7/2022, 8:39:09 PM): can you give me instructions to solve this problem?
Sundeep (9/7/2022, 8:40:50 PM): open a ticket with remote server, confirm that smtp
restriction is disabled and also the port is opened on the server
Sundeep (9/7/2022, 8:42:49 PM): Is there anything else I need to assist you with?
Doug (9/7/2022, 8:44:29 PM): How about with mx record?
Sundeep (9/7/2022, 8:46:52 PM): there is no issue in mx record of the domain
Doug (9/7/2022, 8:48:42 PM): ok thanks
Doug (9/7/2022, 8:48:54 PM): hold on
Sundeep (9/7/2022, 8:49:15 PM): okay
Doug (9/7/2022, 8:49:21 PM): https://prnt.sc/XVJlmKVqqfMq
Doug (9/7/2022, 8:49:50 PM): why is the port status closed?
Sundeep (9/7/2022, 8:50:38 PM): were do see the option?
Doug (9/7/2022, 8:52:10 PM): My wordpress
Sundeep (9/7/2022, 8:54:32 PM): the port is opened
Sundeep (9/7/2022, 8:54:42 PM): I am able to connect