Barista Training Guidebook

- Handcrafted & Frappuccino® Blended Beverages -

Updated January
2019
Nestlé uses Starbucks trademarks under license.
Starbucks History and
Positioning
A Coffee Culture

Nestlé uses Starbucks trademarks under license.

 STARBUCKS CULTURE

Starbucks Heritage

Every day, we go to work hoping to do two things: share great coffee with our friends and
help make the world a little better. It was true when the first Starbucks opened in 1971,
and it’s just as true today.
Back then, the company was a single store in Seattle’s historic Pike Place Market. From
just a narrow storefront, Starbucks offered some of the world’s finest fresh-roasted whole
bean coffees. The name, inspired by Moby Dick, evoked the romance of the high seas and
the seafaring tradition of the early coffee traders.
Howard Schultz (Starbucks chairman, president and chief executive officer) first walked into
a Starbucks store in 1981. From his first cup of Sumatra, Howard was drawn into Starbucks
and joined a year later.
In 1983, Howard traveled to Italy and became captivated with Italian coffee bars and the
romance of the coffee experience. He had a vision to bring the Italian coffeehouse tradition
back to the United States. It would be a place for conversation and a sense of community—
a third place between work and home. He left Starbucks for a short period of time to start his
own Il Giornale coffeehouses and returned in August 1987 to purchase Starbucks with the
help of local investors.
From the beginning, Starbucks set out to be a different kind of company—one that not only
celebrated coffee and the rich tradition, but that also brought a feeling of connection. The
Starbucks mission is to inspire and nurture the human spirit—one person, one cup, and
one neighborhood at a time.
Today, with more than 31,000 stores in 75+ countries, Starbucks is the world’s premier
roaster and retailer of specialty coffee. And with every cup, we strive to bring both our
heritage and an exceptional experience to life.

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 STARBUCKS CULTURE

The Company

Starbucks purchases and roasts high-quality whole bean coffees. That’s the essence of
what we do—but it hardly tells the whole story. Our coffeehouses have become a beacon
for coffee lovers everywhere. Why do they insist on Starbucks? Because they know they
can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted
and richly brewed coffee every time.

Expect More Than Coffee

We’re not just passionate purveyors of coffee, but everything else that goes with a full and rewarding
coffeehouse experience. We also offer a selection of premium teas, fine pastries and other
delectable treats. And the music you hear in store is chosen for its artistry and appeal.
It’s not unusual to see people coming to Starbucks to chat, meet up or even work. We’re a neighborhood
gathering place, a part of the daily routine—and we couldn’t be happier about it. Get to know us and you’ll
see that we are so much more than what we brew.

To learn more about Starbucks, explore the company profile at https://stories.starbucks.com/

https://www.

Starbucks: A Company of Brands

80 countries
32,000+ stores

Starbucks Company Timeline

1971: Starbucks opens first store
in Seattle’s Pike Place Market.
To see the most up to date timeline
visit starbucks.com/about-us.
https://www.

Click icon to watch Starbucks First 50 Years video

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Brewed Coffee
Our Roast is a Philosophy

Tools for this module:

• Drip Coffee Product Card
• Iced Coffee Product Card
• Equipment Product Cards (based on type of equipment training needed)

What you’ll learn in this section:

• Coffee-Growing Regions
• Growing, Harvesting and Processing Coffee
• Roasting Coffee
• Coffee Buying
• Brewing and Tasting Coffee
• Iced Coffee
• Brewing Equipment

Nestlé uses Starbucks trademarks under license.

 BREWED COFFEE

Coffee-Growing Regions

There are three primary coffee-growing regions, each distinct in its landscape, its climate and
the flavor profile it gives to the coffees grown and processed there. Starbucks coffee buyers
travel across the global coffee belt to buy the very best green coffee each region has to offer.
They carefully select coffees with flavor characteristics that define these regions.

Starbucks Buying and Green Coffee Quality teams work together with suppliers who understand
what flavor profiles Starbucks requires from each region. This allows suppliers to provide a variety
of coffees from a specific country to meet Starbucks’ needs.

Latin America Africa Asia/Pacific

TROPIC OF CANCER PUERTO RICO

MEXICO HONDURAS YEMEN
HAWAII GUATEMALA NICARAGUA
EL SALVADOR PANAMA ETHIOPIA THAILAND
COSTA RICA COLOMBIA
KENYA PAPUA NEW GUINEA
BRAZIL INDONESIA
PERU TANZANIA
EAST TIMOR
BOLIVIA ZIMBABWE
TROPIC OF CAPRICORN

Latin America Africa

• Refers to coffee-growing regions of Mexico and countries • Home of some of the most exotic coffee flavors
in Central and South America • Lush and juicy, with flavors of floral and citrus from
• Crisp acidity with flavors of nuts, cocoa and soft spice berry and spice
• Pike Place® Roast is a Latin America blend • Kenya is an African coffee

Asia/Pacific Multi-Region Blends

• This vast region has a wide range of climates, topographies • Starbucks blends rely on buying the world’s best
and coffee qualities coffees and combining them to achieve an
• Full-bodied and syrupy smooth with herbal, earthy flavors interesting mix of flavors and aromas

• Provides body and complexity for many Starbucks • Espresso Roast is a multi-region blend
signature blends like Caffè Verona®

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 BREWED COFFEE

Growing, Harvesting and Processing Coffee

Growing Coffee
• The average coffee tree produces enough cherries each
season to yield roughly 1 pound of roasted coffee.
• Roughly 5 pounds of coffee cherries are required to produce
1 pound of green coffee.

There are two commercially significant coffee species: Coffea arabica and
Coffea robusta. Starbucks® purchases only the finest, high-altitude arabica coffees
available. These high-quality arabica coffees flourish at altitudes of 3,000 feet and
above. The flavor of these beans develops fully through the Starbucks roast.

Harvesting Coffee
During the harvest season, coffee trees become full with bright red coffee cherries.
Ripe cherries are slightly larger than a blueberry. The green (or unroasted) coffee
bean is the pit, or seed, of the coffee cherry.

There are five layers that surround the coffee bean.

o The outermost layer, the skin of the coffee cherry, is thick with a slightly bitter flavor. The
o next layer, the fruit, is sweet. The texture of this layer is similar to that of a grape.
o The next layer is the mucilage. This thin, slippery, honey-like
layer covers the parchment layer.
o The parchment serves as a protective layer for the coffee bean.
o Removing the parchment reveals two bluish-green coffee beans
that are coated with a very thin layer called the silverskin.
While most coffee cherries contain two beans, 5 to 10 percent of all cherries
contain only one bean. This is called a peaberry—a round-shaped bean that forms when one of the two
flat-sided beans in the coffee cherry fails to grow. The remaining small bean assumes a rounded pea shape.

Processing
Processing is the term used to describe how the beans (seeds) are removed from the coffee
cherry. Processing plays a part in overall flavor, acidity and body.
1. Washed Process: Pulp is mechanically removed, leaving a sticky layer called mucilage on the bean.
Beans are washed and then held in a concrete fermentation tank for 18–36 hours to develop flavor, acidity
and body. One final washing, and the beans are dried, parchment is removed and the green beans are
sorted and graded.
2. Semi-Washed Process: Coffee pulp is removed using small hand-pulping machines, and then the coffee is
washed and laid out to dry in the sun. After partial drying, parchment is removed and the coffee is laid out
again for final drying, followed by sorting and grading.
3. Natural Process: Coffee cherries are allowed to dry completely on the bean, letting the bean develop
flavors before the skin and parchment are removed, followed by sorting and grading.

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 BREWED COFFEE

Roasting Coffee

The Starbucks roast is not a time, temperature or color—it’s a philosophy. We organize our coffees
in three roast profiles: Starbucks® Blonde, Medium and Dark roast. Research tells us that customers
use roast to indicate flavor, so these profiles help them quickly find coffees. Our core blends for
We Proudly Serve programs are Veranda Blend®`, Pike Place® Roast and Caffè
Verona®.

• Blonde-roasted coffees have a shorter roast time, lighter body and mellow flavors.
• Medium-roasted coffees are balanced with smooth and rich flavors.
• Dark-roasted coffees feature a fuller body and robust, bold flavors.

Blonde Medium Dark

Roast Roast Roast

FlavorLock™ Packaging
FlavorLock™ Packaging helps ensure the freshness of Starbucks® coffee. The one-way valve in this
packaging allows coffee to “de-gas” while limiting the coffee’s exposure to oxygen, light and moisture.

Coffee Buying
We’ve always believed that businesses can and should
make a positive impact on the communities they serve. So ETHICAL
SOURCING
we set goals in the areas of our business where we can
have the greatest impact.
Starbucks’ ethical sourcing commitment to offering the
highest quality ethically purchased and responsibly produced STEWARDSHIP
ENVIRONMENTAL
coffee, tea, cocoa and manufactured goods, helps to create STEWARDSHIP
AND COMMUNITY
INVOLVEMENT
a better future for farmers and suppliers.

Visit starbucks.com/responsibility to learn more.

https://www.

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 BREWED COFFEE

Brewing and Tasting Coffee

How you grind, brew and store coffee is as important as the coffee you choose.

Four Fundamentals of Brewing

Proportion
Proportion is the ratio of coffee to water. Proportion TOO CORRECT TOO MUCH
LITTLE PROPORTION COFFEE
allows the proper extraction of the coffee’s full flavors— COFFEE

creating a rich, aromatic cup. Using too little coffee

makes a bitter cup. Using too much coffee creates an
under-extracted cup that has off flavors.
OVER- PROPER UNDER-
Always follow proper measurement for specific EXTRACTED EXTRACTION EXTRACTED
equipment being used.

Grind
The grind determines how long the coffee/water are
in contact and how much flavor is extracted from the
coffee. A proper grind should be determined by the
brew method and ensures that only the coffee’s best
flavors end up in the cup.
ESPRESS FINE MEDIUM COURS
O E
Proper grind for your brewing method delivers only
the coffee’s best flavors.

Water
Coffee is 98% water, and good-tasting water is NOT HOT IDEAL
ENOUGH
essential to a good cup. Full extraction of the coffee’s
flavor happens between 195° and 205°F. Always
brew using a water filter. 195º 205º

Freshness
Think of coffee as fresh produce and protect it from
oxygen, light, heat and moisture. Never store coffee
in a refrigerator or freezer for daily use as moisture
condenses on the coffee and can damage it.
Coffee should not be re-heated.
Portion pack coffee should be used immediately
after opening.

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 BREWED COFFEE

Brewing and Tasting Coffee

Brewing Fundamentals
1. Make sure server is clean prior to brewing.
2. Pre-heat server prior to brewing.
3. Place filter in brew basket.
4. Pour the entire portion pack into the brew basket; shake to level.
5. Slide the brew basket into the rails until it stops.
6. The green ready light must be on to start the brew cycle.
7. Make sure the pre-heated empty server is under the brew basket.
8. Then, push the start switch.
9. Do not remove the server until the coffee has stopped dripping.
10. Close the lid on the server in order to retain heat.
11. Brewed coffee hold-time standards are:
• 2 hours – airpot/shuttles and thermal servers
• 1 hour – heated server
• 20 minutes – glass pot and coffee press

Enemies of Coffee Flavor

• Air: Coffee should not be exposed to air before you are ready to brew.
• Light: Prolonged exposure to light can alter the taste of the coffee.
• Heat: Prolonged exposure to heat can dry out the coffee.
• Moisture: Moisture before brewing will alter the taste of the coffee.
• Strong Aromas: Exposure to strong aromas will alter the taste.

Coffee Freshness
“BEST BEFORE” date is normally located on the back seam of most 2.5, 5, 9 and 16 oz. portion pack
coffee. This date indicates the expiration date of the coffee and should not be brewed past this date.

An example of “BEST BEFORE” date:

PIKE PLACE - Coffee blend name
CRP079045D0547 05/11/13 – Lot Code & BEST BEFORE date

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 BREWED COFFEE

Activity

Activity #1: Tasting Coffee

Understanding coffee is key in creating enthusiastically satisfied customers. Follow the steps listed
above and prepare selected coffee for tasting. When exploring the Starbucks® Roast Spectrum,
Blonde, Medium and Dark roasts are the best way to experience the range of Starbucks® coffees.

Coffee Tasting Characteristics

Whenever you taste coffees, compare and contrast them by identifying the four tasting characteristics
for each: aroma, acidity, body and flavor.
• Aroma: The way coffee smells—could be earthy, spicy, floral, nutty or other. These
aromas are directly related to the coffee’s flavor.
• Acidity: This is a tangy quality or tartness, not the pH level of the coffee. You can feel
acidity on the sides and tip of your tongue, similar to when you taste citrus fruit and drinks.
Coffees with high acidity are normally described as bright, tangy and crisp. Coffees with
low acidity feel smooth and linger on your tongue.
• Body: The weight of the coffee on your tongue. Does it feel light or full in your
mouth? It’s like comparing whole milk to non-fat milk.
• Flavor: The way coffee tastes. This characteristic is registered in different parts of the
mouth. Citrus, cocoa and berries are just a few flavors you might sense.

Tasting Coffee
Now that you’re familiar with the tasting characteristics, you’re ready to explore coffees using
the four coffee tasting steps. Follow each of these steps every time you taste to appreciate the
characteristics of the coffee.
• Smell: Always smell the coffee before you taste it. Your nose can detect thousands of smells.
Cup your hand over the cup, hold the cup close to your nose and inhale.
• Slurp: When tasting coffee it’s important to slurp it. Slurping sprays coffee across your entire
palate and lets subtle flavors and aromas reach your nose.
• Locate: Think about where you are experiencing flavors on your tongue. Is it on the tip and sides?
What’s the mouthfeel and weight of the coffee on your tongue?
• Describe: Now that you’ve smelled and tasted the coffee, think about how you would describe
the experience. Describe the aroma, acidity, body and flavor.

Click icon to watch Brewed Coffee Basics Video

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 BREWED COFFEE

Preparing Iced Coffee

Use the We Proudly Serve Iced Coffee Product Card as a reference as you go through
preparing iced coffee training. Iced coffee is a growing and popular trend amongst coffee
drinkers across all regions. Offering iced coffee in your operation is very simple and meets
your customers’ needs.

Starbucks® Iced Coffee Blend is the recommended coffee that should be used when
preparing iced coffee. Iced Decaf Americano should be used for customers wanting a
decaffeinated option.
Starbucks Iced Coffee standard is brewing double-strength coffee prepared following set
process. Pouring hot brewed coffee over ice is not an approved method.

Quality Iced Coffee Tips

• We do not recommend brewing directly into an airpot or other
insulated dispenser. Coffee will not cool to proper temperature.
• Allow at least 10 minutes for ice to fully melt into hot
concentrate before serving.
• Serve over ice at room temperature or from cooler
(refrigerated) to avoid further dilution.
• Shelf life of brewed iced coffee:
o 12 hours at room temperature
o 12 hours refrigerated

Follow brewing tips as outlined in the Iced Coffee

Product Card and prepare accordingly based on
type of equipment in your operation.

Serving Iced Coffee

The standard recipe for serving iced coffee
includes the beverage sweetened with Fontana®
Classic syrup and milk. Recipes vary based on
size and optional syrups can be substituted with
flavors like vanilla, hazelnut or caramel.
For additional iced coffee recipe options
visit nestlecoffeepartnerssl.com.
https://www.

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 BREWED COFFEE

Brewing Equipment Standards

Refer to specific brewer equipment card based on type of equipment being used in your
operation for additional cleaning and trouble-shooting information.

Brewer and Server Cleaning: Daily

• Rinse brew basket and airpot/shuttles with hot water after
each brew cycle.
• Wipe around spray head of brewer daily. Do not use soap
or abrasives.
• Wipe exterior of brewer daily. Do not use abrasives.

Brewer and Server Cleaning: Weekly

1. Use Urnex® cleaner or similar cleaner once a week in all
airpots, shuttles and brew baskets.
2. Pour ½ contents of packet into airpot or full packet for shuttles.
3. Add hot water and soak for 15 minutes.
4. Drain and rinse thoroughly.
5. Unscrew sight glass cap to insert sight glass brush.
6. Insert sight glass brush and move up and down several
times to clean.

Tip: Set a timer or write (with an erasable marker) the time the coffee was brewed
on the back of the server so you know when to discard the brewed coffee.

Brewed Coffee Hold-Time Standard

• 2 hours – airpot and thermal servers
• 1 hour – heated server
• 20 minutes – glass pot and coffee press

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 BREWED COFFEE

Brewing Equipment Standards

Solutions Lab Water Filter Program

Water touches nearly every facet of your business including carbonated drinks, water, ice,
and coffee. At Starbucks, we are constantly evaluating our processes for viability and
what’s best for our customers in providing a quality Starbucks beverage. With coffee being
comprised of 98% water, the quality of the water can directly affect the taste of the coffee
you serve your customer.

Enemies of your water:

• Sediment (dirt) clogs filters, adds poor taste and odor, and accelerates lime scale buildup
in kitchen equipment.
• Chlorine can cause flat carbonated drinks, poor-tasting coffee and bad-tasting water and
ice. It also corrodes equipment and attacks organic ingredients in food and beverages,
which reduces flavor.
• Hardness, typically measured in “Grains Per Gallon” (GPG) lime scale, is generally
caused by calcium carbonate buildup in kitchen equipment. This reduces the ability to
heat by insulating the elements, clogging valves and thereby increasing service calls and
reducing kitchen equipment life.

How often should your water filter be changed?

Filter life is determined based on two factors:
• The volume of water passed through the filter
• The condition and content of the water
Work with your Solutions Lab representative to determine how often your water filter
should be changed and the process for servicing and ordering replacement filters.

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 BREWED COFFEE

Notes and Questions

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Espresso Beverages
Our Roast is a Philosophy

What you’ll need for this module:

• Espresso Beverage Standards Product Card
• Beverage Manual to share with team members
• Espresso machine Equipment Card

What you’ll learn in this module:

• Espresso overview
• Beverage Standards
• Preparing espresso beverages:
Steaming milk
o
Cup marking
o
Beverage
o
calling
• Espresso equipment overview

Nestlé uses Starbucks trademarks under license.

 ESPRESSO

Espresso Overview

What is Espresso?
• A Beverage: Espresso can be served on its own or in a beverage such as a Caffe
Latte or Caffé Mocha.
• A Roast: Starbucks® Espresso Roast is roasted dark to develop a flavor that is perfect
for brewed espresso that brings out the inherent characteristics of the arabica coffee
beans.
• A Grind: Espresso grind is finer than drip coffee in order to create the right extraction.

The Perfect Espresso Shot

• Crema: Foamy, light brown topping with a sweet flavor
crema
• Body: The middle layer, slightly darker in color
• Heart: Dark brown base of the shot body
• Taste: Sweet and intense with a caramelly, somewhat
nutty aftertaste. It also has a noticeable coffee acidity. heart
Pulling a shot of espresso is the act of forcing hot water
under pressure through finely ground coffee—producing
a concentrated, aromatic and highly flavorful extract.

Quality Standards
• Freshness: Don’t grind more espresso than you can use in 30 minutes. A brewed shot of espresso
is only “fresh” for 10 seconds and should be incorporated into milk or other ingredients immediately.
• Grind: The grind actually determines the time of extraction. If your shots are too fast, then the grind
is pebble-like, and the water is passing through too quickly. If your shot times are too long, then the
grind is too fine, like sand, and needs to be coarser to speed up the extraction.
• Tamp: If you are using a manual machine, set the portafilter on the counter and tamp the grounds
firmly and evenly. The firmness of the tamp can adjust shot times by a few seconds.
• Extraction: Shots should pull within 18–23 seconds for a manual machine (typically automatic
machines extract 3–4 seconds faster) and produce a single shot of 1 fl. oz. or double shot of 2 fl. oz.,
plus crema. Use a timer to ensure correct times and look for the perfect shot described above.

Espresso Pour Times

• Fast pour: The grind is too coarse and the shot will look like water
pouring from a faucet. The flavor will be weak and the body will be thin.
• Slow pour: The grind is too fine, and the flow of the shot will be
inconsistent and it may drip. The flavor will be bitter and over-extracted.

Click icon to watch Espresso Beverage Basics video

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 ESPRESSO

Beverage Standards

The quality of beverages you serve is only as good as the components that go into them. Learning and
following the shelf life guidelines and beverage component recipes in this module will ensure that you
deliver the high quality beverages your customers expect every time they come into your location.
We Proudly Serve Starbucks® recipes use proprietary Starbucks® coffees, Starbucks ® non-dairy
alternatives, Teavana® teas, Fontana® beverage and other required ingredients (which may be modified
at any time by Starbucks in its sole discretion). No other products or ingredients may be substituted.

Shelf Life Standards

The shelf life charts below were created to help ensure health standards and Starbucks® beverage
standards are met.
Product Open Shelf Life
Coffee and Tea
Brewed Coffee 2 hours
10 seconds
Espresso
7 days whole bean in hopper
2.5 oz., 5 oz., 9 oz. and 16 oz. pre-ground portion Unopened: Expiration date on package
packs Opened: Use immediately
Iced Brewed Coffee 12 hours refrigerated or unrefrigerated
Cold Brew (varies based on preparation)
Toddy 7 days refrigerated
Cold Brew Concentrate (bottle) 14 days refrigerated
Cold Brew Powder 5 days refrigerated
Teavana® Iced Tea:1 & 3 gallon brewed 12 hours refrigerated or unrefrigerated
Prepared Beverage Components
Frappuccino® Blended Beverage: Roast Soluble
48 hours unrefrigerated/48 weeks unopened
Coffee
Prepared Starbucks® Whipped Cream 24 hours refrigerated
Other Beverage Ingredients
Frappuccino® Blended Beverage Product:
Syrup Base - Coffee & Crème 30 days opened/43 weeks unopened
Strawberry Juice - Crème 5 days refrigerated/16 weeks unopened
Vanilla Bean Powder - Crème 7 days opened/26 weeks unopened
Starbucks® Lemonade 7 days refrigerated
Non-Dairy Alternatives: Starbucks® Soymilk
Starbucks® Almondmilk 7 days opened refrigerated
Starbucks® pre-chill for 4 hours prior to use
Coconutmilk
Oatly Oat Milk
Teavana® Chai Latte 7 days refrigerated
Starbucks® Matcha Powder 7 days
Fontana® Syrups 30 days opened/52 weeks unopened
Fontana® Sauces - White Chocolate Mocha,
14 days opened/26 weeks unopened
Bittersweet, Semi-Sweet, Caramel
Fontana® Beverage Bases - All Flavors 14 days unrefrigerated
Java Chips 7 days opened/1 year unopened
Starbucks Refreshers® Beverage Bases 3 days ambient or refrigerated
Dried Inclusions 5 days 19
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 ESPRESSO

Beverage Standards

Pump Calibrations
It is critical that the correct pump be used with the right beverage ingredient. Pumps have
different calibrations and will impact quality and flavor of finished beverages.

Pump Calibration (per pump) Usage

White Syrup Pump (use for regular syrups) .25 fl. oz. Multiple – order separately
Black Syrup Pump (use for Classic and
.25 fl. oz. Multiple – order separately
sugar-free syrups)
One time – comes with
Fontana® Sauce Pump (red pump) .50 fl. oz.
sauce
Fontana® Beverage Base (blue pump) 1 fl. oz. One time – comes with base
Frappuccino® Roast Coffee (FRSC) .45 fl. oz. Multiple – order separately
Frappuccino® Syrup (coffee & crème) .74 fl. oz. Multiple – order separately

White and Black Syrup Pumps

• Plastic syrup pumps are disposable and should be discarded and replaced when they are worn,
no longer calibrated, clogged or otherwise unusable.
• Plastic pumps should not be sanitized, run through the dishwasher, or rinsed with water.
Sanitizer and water can cause an off-flavor which impacts beverage quality.
• Black syrup pumps should be used for Classic and Sugar-Free syrups at the espresso bar
and the blended beverage station.
• White, unmarked syrup pumps should be used for all other syrups at the espresso bar.

Fontana Sauce Pumps (Red)

• These are individual-use pumps and should be disposed of once Fontana® sauce bottle is empty.
• Do not wash and reuse these pumps.

Frappuccino® Syrup Pumps (marked CBS)

• Discard and replace pump if worn-out or no longer functioning properly.
• Plastic base pump should not be run through the dishwasher or rinsed with water.

Espresso Recipe Basics

The chart below shows the cup size, volume, how many shots of espresso and standard syrup, and sauce
pumps for each size on most beverages. Always reference the beverage recipe card for official proportions.

Cup/Size Short—8 oz. Tall—12 oz. Grande—16 oz. Venti (Hot)—20 oz. Venti (Iced)—24 oz.
Number of
Espresso 1 1 2 2 3
Shot
Number of
Syrup/Sauce 2 3 4 5 6
Pumps

*Applies to the majority of hot espresso beverages. See Beverage Recipe Cards for cold espresso beverage build.
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 ESPRESSO

Tips For Successful Café Opening & Closing

Café Opening Café Closing

− Prepare espresso machine. Remove steam − Clean all smallwares at each station—as needed.
wand from pitcher of water and flush/purge by
− Ensure refrigerator is stocked with all milk types—
hitting “steam” button. Wipe wand clean.
ensure the freshest milk is rotated to the back (FIFO).
− Prepare brewers and servers for the day (warm
− Follow espresso machine cleaning procedures.
servers with hot water prior to brewing first
batch). − Dispose of all expired product—iced coffee, iced tea,
whipped cream, etc. Refer to date stickers that have
− Make iced tea and iced coffee prior to opening.
been applied for expiration dates.
− Make sure all prepared products are properly
− Wipe down spray heads on brewer.
marked with expiration date/time. Use date
stickers to mark this, refer to the Shelf Life − Follow proper cleaning procedures based on
Standards. guidance from your operations—espresso and
blended beverage stations.
− Prepare whipped cream. Apply date sticker to
mark expiration date per Shelf Life Standards. − Ensure all counters and surfaces are wiped and
clean.
− Be sure refrigerator is stocked with milk. Non-
Dairy milk is chilled − Clean steam wand: Ensure steam wand is
flushed/purged first.
− Ensure first batch of coffee is ready prior to
opening. − Submerge wand in tall pitcher of water and let it sit
overnight.
− Ensure you have appropriate sanitizer cloths for
counters and a separate one for steam wand − Stock cups, lids, sleeves, napkins, etc.
(store in container marked “Sanitizer” as
− Empty and rinse out all coffee servers.
indicated above).
- Prepare Cold Brew from Powder as needed at closing
and refrigerate over night

Click icon to watch Café Click icon to watch Café

Opening video Closing video

Shelf Life Marking

During espresso and blended beverage station set up, use date stickers tor dry erase marketer to help
ensure all open bottles of syrups, sauces, beverage ingredients and time sensitive beverage components
are properly marked with the expiration date and time based on the Shelf Life Standards listed in this guide.

For example, upon opening a jug of Fontana® Sauce on

Tuesday (6/7), you would place a date sticker for Monday (6/20),
which is the expiration date for this product- 14 days from
opening.

Another example would be upon brewing Iced Tea on Sunday at

7:30 a.m., you would write the expiration time for 7:30 p.m. on a
date sticker for Sunday and place a date sticker on the pitcher lid
indicating the shelf life.

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 ESPRESSO

Setting Up Your Espresso Station

The setup examples illustrated in this guide are designed to facilitate the correct flow when preparing a
hot or iced espresso beverage—from ordering to handoff to the customer.

Following this flow will help ensure consistent and efficient beverage preparation time after time. Your
setup should align with how the beverage is prepared on the recipe cards.

P R E PA R E ENGINE FINISH

1 2 3 4 6 7 8 9 10

5
11 12

Recommended
# Reco Qty SKU Description # SKU Description
Quantity
3 section cup holder— 6 1 NA Espresso Machine
12420739
1 1 4 section cup holder
12420740 1-3 12421150 Squeeze Bottles
12, 16, 24 oz. cold/hot cups 7
2 6 12420825 Wire stacking baskets 1-2 12420656 Whipped Cream Dispenser
12431004 4 hole syrup rack 8 1-2 12420740 4 hole: Cups, Lids
3 Varies
12420671 5 hole syrup rack
9 1 1242071 Sleeve Holder
12420893 Steaming Pitchers
4 4-5 12421272 Serving Spoon 10 1 12420383 4x4 Plexi
12420901 Thermometer Sanitizer container for
11 1 12420733
5 1-2 12420666 Dry Dek tiles for pitchers steam wand towel
WPS Starbucks Beverage
12 1 N/A
Manual
22

NCP Solutions Lab Use Only - Confidential Click icon to watch Setting Up Your Hot
Bar video
 ESPRESSO

Preparing Espresso Beverages

Milk Steaming Standards

• All beverages should be made according to the recipe card build order.
• Using the new steaming pitchers, milk should be steamed for one beverage at a time. Unless
requested otherwise, milk should be steamed between 150°F and 170°F. Steamed milk is
never returned to the refrigerator.
• Milk that has been out of the refrigerator for more than 30 minutes should be discarded. 2% milk
is the default standard for all Starbucks® espresso beverages.

• Milk is only steamed once and not re-steamed.

• When making a child’s beverage, the beverage temperature should not be above 130°F. A fresh
pitcher of milk should be steamed for each child’s beverage.

Steaming the Perfect Milk

Steps Key Points Reason Why

1. Pour Milk Measure to beverage size lines on pitcher Reduces waste and steaming time
Fully submerge steaming wand in milk
Turn on steam wand
Ensures quality foam (creamy and
2. Aerate Milk Lower pitcher until only tip of steaming wand dense), proper milk flavor and
is submerged texture
Once you hear a paper-tearing sound, steam
3–5 seconds (6–8 seconds for cappuccino)
Set pitcher down Frees up hands
3. Auto Steam Milk Allows swirling motion to
Position the steaming wand vertically
create creamy, dense foam
Exhaust, then wipe the steaming wand Removes residual milk and
4. Sanitize wand
Keep steaming wand angled out prepares for the next milk to be
steamed

Semi-Automatic Espresso Beverage Basics

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 ESPRESSO

Whipped Cream Preparation & Standards

Starbucks Whipped Cream Standards

•Whipped cream dispensers should be refrigerated after each use to maintain the whipped cream
temperature at or below 41°F (4°C).

•Before opening and cleaning the whipped cream dispenser, all pressure and whipped cream should
be released by pressing the lever until the contents and/or gas have been discharged through the tip.

Using Whipped Cream Dispenser

1.With the nozzle pointed down, place the tip near the edge of the cup.

2.Squeeze the handle and move in a spiral pattern toward the center
while continuing to hold the dispenser in a vertical position.

Starbucks Whipped Cream Directions

• 1 gallon of heavy cream equals 8 canisters
• 1 liter of heavy cream equals 2 canisters
• 1 canister yields approximately 13 grande beverages
• Locations exceeding 13 hot, iced or blended beverages
daily(all sizes), recommend having 2 whipped cream
dispenser on hand for back up.

Major Step Key Points Reasons Why

Add 4 pumps of
•To whipped cream canister Ensures accurate amount of flavoring
Fontana® Vanilla Syrup
Ensures correct volume when
Pour 16oz Heavy Cream •To whipped cream canister measured accurately, reduces
waste

Place lid tightly •Onto whipped cream canister Ensures correct seal before charging

•Place whipped cream charger *

Charge ingredients into the charger holder and twist
the charger onto the dispenser

Shake •Four times in the upright position Begins gas absorption

•On its side

Place Canister •Day dot the bottom of Improves quality and yield
the canister - 24 hrs

Shake •Eight times upside down prior to use Improves quality and yield

*Whipped cream chargers are recyclable. Operators should check with their local recycling company or resource for proper
disposal.

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 ESPRESSO

Whipped Cream Dispenser Cleaning & Sanitation

Frequency: Daily, or when empty

Materials Needed:
• Rubber gloves
• QSR Heavy Duty Multi-Purpose Sink Detergent
• Machine Warewash Detergent

01 –Empty the dispenser

• Press the lever until no contents or gas is discharged.
• Discharge any remaining content in trash can to
reduce excess “grease” in the grease trap.
• Unscrew the head and remove the head seal
by pulling the inner ring.

01 Empty
02–Unscrew, remove nozzle
• Hold the valve on the blue inside part of the head.
• Then pull the valve out of the head from the inside.

03– Clean

• Clean the head, the nozzle, the valve, the head

seal, and the bottle either in the dishwasher or 02 Unscrew, remove
in a three compartment sink. nozzle
• Reassemble head for use with bottle.

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 ESPRESSO

Starbucks® Beverage Calling & Cup Marking System

This system was created to provide the following benefits:

• A tool for baristas to mark cups based on customers beverage order and ensure clarity of request
and delivery of the correct beverage
• Consistent terminology when calling beverages to the barista based on following the same order each
time for accuracy and customer satisfaction
• Takes away the need for barista to remember multiple beverages at one time when preparing more than
one beverage
Reference “Cup Marking System” section on the next page for a full list of standard IDs for drink calling and
marking boxes.

Recommendations
• Cups, including personal and “for here” cups, should be properly Decaf
identified using beverage identification codes.
• A black permanent marker is recommended to use when handwriting
beverage identification codes. Shots

Cups
Syrup
• All paper cups should be served with a lid secured tightly onto the cup
with a sip hole off-center from the seam, unless requested otherwise by
the customer.
Milk
• The lid should not be touched on the underside or the sip side of the
lid around the opening.
Custom
Sleeves
• Short water-based beverages should be double-cupped because
the cup sleeves do not fit this size. All other cups should not be Drink
double-cupped unless requested by the customer.
• A Tall and Grande Americano, hot tea or brewed coffee should
include a cup sleeve.
• All hot Venti cups should include a cup sleeve.

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 ESPRESSO

Starbucks® Beverage Calling & Cup Marking System

Beverage Calling Procedure

Beverage Calling Order Default

1. Number of beverages One
Iced
2. Type of cup: Personal Cup “To go” hot cup
For Here
3. Caffeine; decaf; ½ caf; ¾ caf Caffeinated
4. Shot quantity Number accounting to beverage recipe
5. Cup size No default
6. Syrups/Sauces Default to beverage recipe
7. Milk 2%
8. Customizers No default
9. Beverage name No default

Cup Marking IDs

ID ID
Decaf Syrup
Decaf Box Syrup Box
Decaf X Caramel C
Half Decaf ½ Classic Syrup CL
Shots
Shots Box Hazelnut H
Double 2 Mocha Sauce MO
Triple 3 Raspberry R
Quad 4 Sugar-Free Vanilla SFV
Toffee Nut TN
Vanilla V
White Chocolate Mocha WM
Milk
Milk Box
Breve B
Nonfat Milk N
Whole Milk WH
Soymilk S
Coconutmilk CO
Almondmilk A

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 ESPRESSO

Cup Marking System

Cup Marking IDs

Modifier ID Drink Box—Hot and Cold Beverages
Custom
Custom Box Modifier ID

Black Tea BT Hot and Cold Beverages

Caramel Sauce CR Caffe Americano A

Dry (see Cappuccino recipe) D Café au Lait AL

Foamy F Brewed Coffee BC

Extra Hot XH Black Iced Tea BT

Wet (see Cappuccino recipe) W Black Tea Lemonade BTL

Kid’s Beverage K Cappuccino C

Extra (place in front of Chai Tea Latte CH
X
another code) Caramel Affogato CRA
Equal =
Caramel Macchiato CM
Light (place in front of
LT Caramel Mocha CRM
another code)
Placed over a code Espresso E
\
means to omit Espresso con Panna SL
Sweet’N Low SL Espresso Macchiato EM
Splenda SP Green Iced Tea GT
Sugar in the Raw SR Green Tea Lemonade GTL
Hot Chocolate HC
Iced Coffee IC
Caffe Latte L
Drink Box—Blended Beverages Caffé Mocha M
Modifier ID Drink Steamed Apple Juice SAJ
Frappuccino Blended Coffee
®
Steamed Milk SM
Coffee CF White Hot Chocolate WHC
Caramel CRF White Chocolate Mocha WM
Mocha MF
Frappuccino Blended Créme
®

Strawberries STCF
Vanilla Bean VBF

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 ESPRESSO

Espresso Equipment Overview

The two most common espresso machines provided by Starbucks are Coffee Art Plus ,
semi-automatic machine, and La San Marco, manual espresso machine. Operators
may install a different machine or already have one available. Starbucks isn’t
responsible for maintenance on this machine and will train as appropriate.

Coffee Art Plus TouchIT La San Marco

• Pre-programmed to support Starbucks core recipes • Manual milk steaming

• Finesteam Steam Wand – one touch milk steaming. • Supported by manual espresso grinder
and proportioning to pull espresso shots
• Two settings – reg & kid’s temp
• Non-dairy milk steaming option Click like to watch Manual
• Digital display
Espresso Beverage Basics

Regular Quality Tips

• Milk should always be steamed between 150°–170°F
• Shots should be timed regularly and dosage should be tested:

Espresso Machine Grams per shot Yield Calibration Standard

7 grams – manual machines 1 shot—.75 oz.

Coffee Art Plus 15–17 seconds (pour time)*
8.5 grams – automatic machines 2 shots—1.5 oz.

7 grams – manual machines 1 shot—1 oz.

La San Marco 18–22 seconds (use timer)*
8.5 grams – automatic machines 2 shots—2 oz.
*From when you push the start button

• Clean steam wand after each use

• Follow cleaning procedures as outlined on equipment product card
If you’re not able to solve problems/issues after using troubleshooting guide on product card,
call your approved service provider.

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 ESPRESSO

Activities

Now you’re ready to practice and prepare making beverages.

Activity 1: Cup Marking

How would you mark the cup for the following beverages? Use the blank boxes below
to practice “marking” the cups.
1. Tall Caffe Latte 5. Grande two-shot Caffe Latte with
2. Vanilla Grande Caffe Latte with soy milk extra foam

3. Nonfat, no-whip Caffé Mocha with 6. Nonfat, iced Caffe Latte, decaf, Tall
hazelnut syrup, Tall 7. Tall Caramel Macchiato with soy milk
4. Tall, Sugar-Free Vanilla Caffe 8. Tall Cappuccino, dry, decaf
Latte, with two shots
1
Decaf Decaf Decaf Decaf Decaf Decaf Decaf Decaf

Shots Shots Shots Shots Shots Shots Shots Shots

Syrup Syrup Syrup Syrup Syrup Syrup Syrup Syrup

Milk Milk Milk Milk Milk Milk Milk Milk

Custom Custom Custom Custom Custom Custom Custom Custom

Drink Drink Drink Drink Drink Drink Drink Drink

Activity #2: Pulling espresso shots

Pulling the perfect shot is an essential skill in preparing espresso beverages. Practice pulling 3 double
shots of espresso. Look at the shots, record the time of the shot and taste your shots. How would you
describe the look and taste of a perfect shot to a customer?

Observe the appearance. What does a perfect shot of espresso look

like?

Smell, taste and discuss the difference in shot quality with your trainer.

Now taste the difference between a fresh shot and one that has been sitting more than 10 seconds.
How would you describe the difference in taste, bitterness and strength?

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 ESPRESSO

Activities

Activity #3: Steaming the Perfect Milk

Now it’s your turn to practice steaming milk. Remember to purge the steaming wand prior to
making a drink.
• Follow the proper milk steaming procedures reviewed earlier.
• Pay attention to the sound change in the milk when steaming. As the temperature of the milk
changes, the sound should become more muffled than when aerating to create foam.
• Perfectly steamed milk should have a thick layer of dense foam when finished.
• Following the milk steaming techniques you’ve already learned, practice steaming milk.
• Take note of what you see after you’ve steamed milk. Do you see large bubbles, no foam or
thick, dense foam?

Activity #4: Making Espresso Beverages

As discussed earlier in this module, many variables go into creating the perfect Starbucks®
espresso beverage. Now that you’ve practiced pulling shots and steaming milk, you’re ready
to create your first espresso beverage.
• Your trainer will demonstrate how to make a selection of hot and iced espresso beverages,
including marking the cup and proper beverage calling.
• Use your WPS beverage manual to review recipe. After your trainer prepares the beverage,
it’s your turn.
• Make any notes around beverage preparation.

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 ESPRESSO

Notes and Questions

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Frappuccino®
Blended Beverages
Icy-cold blended indulgence

What you’ll need for this module:

• Frappuccino® Blended Beverage Recipe Cards
• Frappuccino® Blended Beverage Product Card
• Frappuccino® Blended Beverage Visual Instruction Stickers
• Frappuccino® Blended Beverage Recipes
• All Frappuccino® products and smallwares

What you’ll learn in this module:

• Frappuccino® Blended Beverage overview
• Setting up your Frappuccino® beverage station
• Frappuccino® Blended Beverage standards/quality assurance
• Prepare Frappuccino® Roast Soluble Coffee (FRSC)
• Prepare Frappuccino® Blended Beverages
• Smallwares cleaning/handling

Nestlé uses Starbucks trademarks under license.

 BLENDED

Frappuccino® Blended Beverages & Cold Beverage Set Up

The Frappuccino® Blended Beverage is the original, icy-cold coffee indulgence that
Starbucks made famous.
The We Proudly Serve Frappuccino® Blended Beverage program offers the following beverages:
• Our most popular Frappuccino® blended coffee beverages—Coffee, Mocha, Caramel, White Chocolate
Mocha and Java Chip
• Our most popular Frappuccino® blended crème beverages—Strawberries & Crème, Vanilla Bean, White
Chocolate Crème and Double Chocolaty Chip
• All flavors are available in Tall, Grande and Venti sizes

Setting up your Cold Beverage Station

First, you’ll want to locate all smallwares and products needed to set up and execute Frappuccino® Blended
Beverages. This Cold Beverage Station Set Up supports Frappuccino® blended Beverages along with
Refreshers® Beverages, Cold Foam and Iced Tea
The image below provides a visual layout of how your station should be set up and the order for products and
smallwares. Setting up your station as indicated in the correct order and with the visual instruction stickers
provides optimal and efficient beverage preparation. Following this beverage build process will ensure beverage
consistency time after time for all cold beverage.

Click icon to watch How to Set Up Cold Beverage Station

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 BLENDED

Quality Assurance Standards

Date Coding
Date code prepared Frappuccino® Roast and opened containers of bases and syrups with
opened shelf life using a date sticker or dry erase pen.
Note: A sharpie can be used to label shelf life on opened syrups and bases.

Blending Standards
• All blended beverages should be made in the correct blender pitcher
• Only one beverage should be blended at a time.
• Blender pitchers and lids should be rinsed after each use.
• Products provided by a customer or any other outside source cannot be added and/or blended into the
beverage.

Dairy Pitchers
Because there is shared equipment when preparing beverages, such as steaming wands, wiping cloths and
serving utensils, labeling steaming pitchers and blending pitchers does not guarantee and eliminate the risk of
allergen cross contact of other dairy in your operation.
The need to label milk steaming pitchers and VitaMix blender pitchers for Frappuccino® blended beverages is
not a requirement when preparing beverages. As a standard practice, each beverage should continue to be
prepared individually for customers and always use a clean steaming or blender pitcher to make beverages.
Both pitchers should be rinsed after every use.

Name Labeling
Frappuccino® Roast pumps, CBS base pumps, blender pitchers, and blender lids will already be labeled,
but should be replaced when they are no longer legible.

Proper Storage

• Gallon milk containers and soy should be kept in the refrigerator between active uses. Do not allow to sit
on the counter when not in active use to maintain proper temperature.
• Rinse blender pitchers after each beverage and store upside down to drain on a clean drain board.
• Rinse lids and place vertically, top of lid facing out, in front of the blender according to milk type to minimize
allergen cross contact.
• Cleaned and sanitized smallwares not in use at the bar should be stored dry and protected from any
sources of contamination.
• Lids must be placed on dry inclusion dispensers (vanilla powder) for overnight storage.

Proper Temperature and Milk Handling

• Milk and opened soy must be stored at 41°F (40°F/4°C in Canada) or below to comply with food safety
standards and ensure optimum beverage quality.
• Whole milk is the default for Frappuccino® blended beverages.

• Coconutmilk, Soymilk, Oatmilk and Almondmilk must be chilled for 4 hours prior to use.

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 BLENDED

Quality Assurance Standards

Smallwares and Fixtures in Good Condition

Any items that are chipped, cracked, corroded, otherwise damaged or permanently stained should be
replaced, because they are no longer sanitary.

General Sanitation
• All smallwares, except the base and flavor pumps, are dishwasher safe.
• Remove any exposed adhesive on countertops and food equipment/smallwares as it traps soil, prevents
proper cleaning and can trap bacteria.

Cold Beverage Quality

Straw
Finishing the Beverage
Always hand the
Whipped cream and any additional toppings
customer the straw
should be put onto the beverage prior to
with their beverage.
placing the dome lid on the cup.

Volume
When following proper recipe standards, you
will not have any product left in the blender
pitcher and beverage will fill the cup.

Texture
The beverage should be thick enough that
you have to swirl the pitcher as you pour,
but not so thick that you can’t pour at all.

Separation
The beverage should be properly blended
and poured into the cup within 10 seconds
after blending. Allowing the beverage
to sit will cause the beverage to begin to
separate in the cup.

Ice
When properly blended, there will not
be any pieces of ice in the beverage.

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 BLENDED

Preparing Frappuccino® Roast Soluble Coffee (FRSC)

FRSC is a key component to the coffee based Frappuccino® blended coffee beverages.
• FRSC consists of 100% soluble Starbucks® Espresso and Italian Roast coffee.
• One pouch of FRSC yields approximately 26 Grande beverages.

To make one liter:

1. Measure one liter of cold filtered water into a clean plastic pitcher.
2. Add one package of Frappuccino® Roast.
3. Mix using a whisk until fully dissolved.
4. Label with shelf life (48 hours) and product name.
5. Keep unrefrigerated.
To make more than one liter at a time, mix one liter of water with each package of
Frappuccino® Roast in a cube container.

Notes & Questions:

NCP Solutions Lab Use Only - Confidential 37

 BLENDED

Preparing Frappuccino® Blended Beverages

Click icon to watch How to Frappuccino® blended beverage video

Reference Frappuccino® Product Card for full recipe preparation details.

Drink Calling
Remember to use the full beverage name when calling out the beverage for the customer.
The use of “Frap” when referring to Frappuccino® Blended Beverage is not approved.
Refer to the recipe card for correct cup marking I.D.

Below are a few beverage calling examples.

Flavor Drink Calling (insert customer name after

beverage)
Mocha Mocha Frappuccino® Blended Beverage for

Caramel Caramel Frappuccino® Blended Beverage for

Vanilla Bean Vanilla Bean Frappuccino® Blended Beverage for

Other Beverage Preparation Options to Review (also on Product Card):

• Decaf Frappuccino® Blended Beverages
o To make decaf Frappuccino® Blended Beverages, skip Frappuccino ® Roast and add
2 shots of decaf espresso in its place.
o Coffee Frappuccino® Syrup Base must still be added as indicated in Step 5.
• Extra Coffee Frappuccino® Blended Beverages
o To make extra Frappuccino® Blended Beverage, add 2 additional pumps of
Frappuccino® Roast Coffee (FRSC)
Frappuccino® Blended Beverage Products Shelf Life
Product Shelf Life

Frappuccino® Roast Soluble Coffee (FRSC) 48 hours unrefrigerated / 48 weeks unopened

Frappuccino Syrup Base

®
30 days opened / 43 weeks unopened
®
Fontana Bittersweet Mocha Sauce 14 days opened / 26 weeks unopened

Fontana® Caramel Syrup 30 days opened / 1 year unopened

Non-Dairy Alternatives: Starbucks ®

Soymilk
Oatmilk 7 days refrigerated / 36 weeks unopened
Refrigerate 4 hours prior to using
Almondmilk
Coconutmilk
Vanilla Bean Powder 7 days refrigerated / 26 weeks unopened

Strawberry Juice 5 days refrigerated / 16 weeks unopened

Fontana® Classic Syrup 30 days opened / 1 year unopened

Java Chips 7 days opened / 1 year unopened

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 BLENDED

Sampling & Promotional Ideas

Benefits of Active Sampling

• Customers are more willing to purchase a new beverage item if they sample it first.
• Sampling and up-selling improves employees’ Frappuccino® Blended Beverages knowledge.
• Sampling can help increase average ticket sales by encouraging customers to add an item to
their existing purchase.
• Active sampling creates excitement with guests. Sample to guests in the areas outside of the
espresso café, not just at the counter. This draws guests into your operation.
• Provide Frappuccino® Blended Beverage samples to your morning customers, encouraging
them to visit in the afternoon for a pick-me-up.

o In Starbucks retail stores, history has shown that 1 in 5 sampled beverages

translates into a beverage sale.
o To prepare Frappuccino® Blended Beverage samples: Prepare a Grande (16
oz.) Frappuccino® Blended Beverage and divide between 3.5 oz. sample cups.
Finish samples with whipped cream and topping (based on beverage you’re preparing)
and a straw. One Grande yields 4-6 3.5 oz. samples.

Cut a full-size green straw into thirds to use with 3.5 oz. sample cups.

Promotional Ideas
• Talk to customers about the various Frappuccino® blended beverage customization options,
i.e. try it with non-fat milk, with soy milk, or decaf.
• Use the provided counter cards to host a Frappuccino® blended beverage Happy Hour.
Simply write in the date and time of your Happy Hour and offer half-price Frappuccino®
blended beverages for an afternoon.
• Offer customers a treat receipt—a printed or stamped offer on a receipt that encourages guests
to come back later in the day for a Frappuccino® blended beverage at a discounted price.
Examples: Come back after 2 p.m . and enjoy a Grande Frappuccino® blended beverage for $2
or BOGO.
o On average, 80% of blended beverages in Starbucks retail stores are sold after the
morning rush, with ~50% sold between 2–7 p.m .
• Encourage afternoon customers who order hot drinks to give Frappuccino® blended
beverage a try.
• Bundle Frappuccino® blended beverages with food offerings to help increase average ticket.

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 BLENDED

Activity

Activity #1: Preparing Frappuccino® Blended Beverages

Once Frappuccino® Blended Beverage station is set up and FRSC has been prepared you’re
ready to begin making and tasting Frappuccino® Blended Beverages.
• Review Product Card and Frappuccino® Blended Beverage recipes.
• Ensure you follow the visual aid stickers; complete all steps in beverage preparation
through customer handoff. This allows you to experience the importance of drink calling
and customer connection.
• Prepare blended beverages in this order (time
permitted): o Coffee base – make one or two
beverages
o Crème base – make at least one beverage
• Taste the beverage and describe the flavor and consistency of the Frappuccino®.
• Rinse and clean all appropriate smallwares prior to moving to next beverage.

Notes & Questions:

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 Cold Brew & Nitro
Coffee
sweet and smooth

What you’ll need for this module:

• Cold Brew Product Card – Using a Toddy® Brewer
• Cold Brew from Concentrate Product Card
• Cold Brew Powder Product Card
• Cold Brew & Nitro Recipe Cards

What you’ll learn in this module:

• Cold Brew & Nitro Cold Brew Overview
• Difference between Cold Brew and Nitro Cold Brew
• Preparing Cold Brew using a Toddy® Brewer
• Preparing Cold Brew from Concentrate
• Preparing Cold Brew from Powder
• Preparing Cold Brew & Nitro by the cup

Nestlé uses Starbucks trademarks under license.

 COLD BREW COFFEE

What is Cold Brew Coffee?

The hottest thing in coffee is cold! Cold brew coffee relies on cold water vs. heat
for extraction, which allows the coffee to develop a naturally sweeter taste with
low acidity and creating a smooth, full bodied handcrafted experience for your
customers.

Your customers know and love Iced Coffee as an everyday beverage, but Cold
Brew and Nitro Cold Brew are a great opportunity to offer them a uniquely
rewarding experience, while also broadening your customer base and reaching a
new clientele.

Cold Brew vs. Nitro Cold Brew

COLD BREW COFFEE

• Starbucks Cold Brew Blend is steeped in cool water for 20 hours (or prepared
through one of the other approved methods)
• Cold Brew is handcrafted in small batches made on-site in a Toddy® brewer or
made using Cold Brew Powder
• We specifically developed Starbucks Cold Brew Blend and Cold Brew
Powder to heighten the rich, naturally sweet flavor created during the cold
brewing process
• The blend incorporates African and Latin American coffees
• Cold Brew is served over ice
• When dispensed from a keg, nitrogen is used to pressurize the tap but,
nitrogen is NOT infused in the beverage

NITRO COLD BREW

• Nitro Cold Brew is our Cold Brew Coffee that is infused with nitrogen
• The nitrogen infusion creates a creamy sweetness you can taste and see
• Nitro Cold Brew is only served out of a tap/draft system
• As it comes out of the tap, the amber-colored coffee cascades down the
side of the glass and the tiny bubbles rising to the top are actually the
nitrogen bursting out of the Cold Brew
• It’s served unsweetened, without ice

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 COLD BREW COFFEE

Ways to Prepare Starbucks Cold Brew

Starbucks Cold Brew can be prepared through 3 different

methods: Toddy Brew, Cold Brew Powder or Cold Brew
Concentrate.

Toddy Brew – Cold Brew Coffee:

• Starbucks Cold Brew Blend is steeped in cool water for 20 hours
• Cold Brew is handcrafted in small batches made on-site in a Toddy® brewer
• We specifically developed Starbucks Cold Brew Blend to heighten the rich, naturally
sweet flavor created during the cold brewing process
• The blend incorporates African and Latin American coffees
• Cold Brew Blend is the only Starbucks coffee approved to prepare Cold Brew Coffee
using a Toddy® brewer

Cold Brew Powder – Cold Brew & Nitro Coffee:

• Starbucks soluble Cold Brew coffee powder delivers the same great café quality tasting
Nitro & Cold Brew served in Starbucks retail stores.
• Simply add cold, filtered water to powder, mix, pour into dispenser and serve from our
Cold Brew + Nitro Countertop System and enjoy.
• 100% Arabica, Colombian, Café Practices coffee. The taste profile is smooth, mellow
flavor with chocolate notes. Pair with lemon loaf or chocolate croissant.
• Cold Brew Powder is the approved product to be served through our countertop
system – delivering both cold brew and nitro coffee

Cold Brew Concentrate – Cold Brew Coffee:

• Starbucks Cold Brew Concentrate takes the steeping time out of the preparation and
offers a super-smooth cold brew coffee for your operation
• The concentrate is cold-steeped with our custom blend of coffee, offering subtly sweet
chocolate notes.
• Concentrate is packaged in a 32oz, add water, mix and serve from 2 liter pitcher.

How is Cold Brew Different from Iced Coffee?

Take a look at the image, it provides a clear distinction between

cold brew and iced coffee – cold steeped vs. brewed double-
strength is main difference.

Understanding the difference between the two will help you

answer any customer questions when they’re making their
beverage decisions

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 COLD BREW COFFEE

Cold Brew Preparation in a Toddy® Brewer

Supplies Needed

Toddy & Filters 2 Liter Pitcher 20oz.Starbucks®

Lid & Ties + Orange Lid Cold Brew Blend

Yield Chart
Use the table below for guidance on ground coffee and cold filtered water needed based on volume
and yield of cold brew you need to prepare
Number of Grande
=
Cold Brew
+ Cold Filtered Water X =
Cold Brew
Beverages Coffee Blend (½ over coffee, ½ over filter) Brew in Concentrate Yield
Toddy®
19 - 16oz Beverages = 1 - 20oz bag (20oz) + 4 Liters (135 oz) x = 2.75 Liters (93oz)
Brewer for
2 - 20oz bag
35 - 16oz Beverages =
(40oz)
+ 7 Liters (236 oz) x 20 = 5 Liters (169oz)
55 - 16oz Beverages =
3 - 20oz bag (60oz)
+ 11 Liters (372 oz) x Hours = 7.75 Liters (262oz)
70 - 16oz Beverages = + 14 Liters (473 oz) x = 10 Liters (338oz)
4 - 20oz bag (80oz)

Preparation Steps

1. Add Cold Brew Coffee Blend

• Wash hands and put on food service gloves
• Open filter and place into the dry Toddy® Brewer
• Fill with proper amount of pre-ground coffee
2. Pour 1/2 of the cold filtered water over coffee & tie up filter
• Pour proper amount of cold filtered water into the filter, ensuring all grounds are wet
o Use 2 liter pitcher to measure correct amount of water
• Tie the string in a knot around the filter, leaving 3-4 inches at the top
3. Pour the other 1/2 of the filtered water over filter & let sit for 20 hours
• Pour proper amount of cold filtered water on top of the closed filter. Ensure the filter is
completely saturated
• Cover the Toddy® Brewer with the lid and let the coffee brew unrefrigerated for 20 hours
o Do not store Toddy® on floor while brewing
• Date dot (mark with time) the Toddy® Brewer with the brewing end time

4. Prepare to serve
• After 20 hours, transfer Cold Brew concentrate into plastic dispensing pitchers -
recommend 2 liter acrylic pitcher
o Do not lift filter from Toddy® maker – do not squeeze filter, it could tear or burst
• Day dot or mark each container with the 5 day shelf life and place in refrigerator
5. Clean Toddy® Brewer
• Wash, sanitize and dry the Toddy® Brewer.

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 COLD BREW COFFEE

Preparation by the Cup & Quality Tips

How to Prepare Cold Brew By the Cup – Toddy® Brewed

ice

1. Add Starbucks® Cold Brew concentrate to cup.

water
2. Add cold filtered water.
cold
brew 3. Fill the cup with ice.

4. Top with flat lid and hand off with proper straw

Note: Starbucks Cold Brew Coffee using a Toddy® Brewer is considered the “Gold Standard”
for Cold Brew preparation and serving to customer in WPS Starbucks Espresso locations.

Cold Brew Coffee Quality & Cleaning Guidelines

Quality Tips Toddy® Cleaning Guide

• See instructions in the Toddy® maker for Standards

first time assembly • The internal and external parts must be
free of coffee oil build-up and odor.
• Prior to preparation – fill Toddy® maker
with water and make sure the spigot is • Equipment must be washed, rinsed,
sealed tight to avoid leaks sanitized, and then air dried after each
use.
• Ensure Toddy® maker is clean and
dry before each batch is brewed • Use sanitizing solution to sanitize all
food contact surfaces, countertops and
• Always use cold filtered water when store equipment.
preparing Cold Brew coffee
Best Time to Complete Task
• Shelf life for Cold Brew concentrate: • At the end of the day or after use
• 7 days refrigerated – should
not be left out on counter Materials Required
• Disinfectant/Sanitizer
• Compost Toddy® filter and grounds • Wiping cloths, optional
when complete

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 Starbucks® Cold Brew Powder
Product Overview

This information will provide you general training and operational execution supporting Cold Brew
Powder for our Cold Brew & Nitro served through our Countertop System in your operation.

What is Starbucks® Cold Brew Powder? Starbucks soluble Cold

Brew coffee powder delivers the same great café quality taste as Nitro
& Cold Brew served in Starbucks retail stores. Simply add cold, filtered
water to powder, mix, pour into dispenser and serve from our Cold
Brew + Nitro Countertop System and enjoy.

STARBUCKS® COLD BREW POWDER

Flavor Profile:
100% Arabica, Colombian, Café Practices coffee. The taste profile is
smooth, mellow flavor with chocolate notes. Pair with lemon loaf or
chocolate croissant.
Shelf Life:
9-month unopened shelf life // 5 days prepared/refrigerated
Case Pack: 20 – 42 grams pouches per case

STARBUCKS COLD BREW POWDER YIELD

Each 42g Pack: 6 nitro or 9 still 16oz beverages

PREPARING STARBUCKS COLD BREW POWDER: Supplies Needed

Ordered through Solutions Lab Sourced by Operator

SKU 12421029

1 Gallon Pitcher

Cleaning Equipment: Reference the Daily &

Weekly Cleaning Card for complete instructions

Cold Brew Powder can be served outside of our cold brew system. Follow preparation
instructions and transfer to 2-liter pitcher and follow the by the cup recipe card for cold brew
beverages.
Starbucks® Cold Brew Powder

Steps to Prepare Cold Brew Powder

STEPS INSTRUCTIONS

1
Pour 2.5 Liters of cold filtered water into 1-gallon pitcher

2
Add 1 pouch of Cold Brew Powder to pitcher

Stir with whisk or spoon until product is fully dissolved – approximately

3 1 minute.
Repeat steps 1-3 above and prepare another pouch to fill server.

Note: 2 pouches of Cold Brew Powder will equal 1.3 gallons of product
and will not completely fill the server.

Must refrigerate in pitchers/container for 4 Hours before pouring

into server.

After refrigerating in pitcher/container for 4 Hours, pour product into 1.5-

4 gallon green wrapped server.

See Daily Set Up & User Guide for preparing the equipment once
product has been prepared.

PREPARING COLD BREW POWDER: VOLUME INSTRUCTIONS

Directions above provide quantities to fill one 1.5-gallon server (2 pouches = 1.3 gallons).
Operators may choose to prepare more product in advance for high volume locations along with
having product available for replenishment. Follow the chart below for high volume preparation.

Pouches 3 4 5 6 7
Cold
Filtered 7.5 liters 10 liters 12.5 liters 15 liters 17.5 Liters
Water & (1.9 gallons) (2.6 gallons) (3.3 gallons) (3.9 gallons) (4.6 gallons)
Volume

Click icon and Watch Cold Brew & Nitro Countertop System video
 COLD BREW COFFEE

Serving Cold Brew & Nitro Cold Brew Coffee from Powder

How is Cold Brew Powder Different from Cold Brew Prepared in a Toddy®
Brewer?

Cold brew coffee relies on time vs. heat for extraction, which allows the coffee
to develop a naturally sweeter taste with low acidity and creating a smooth, full-bodied experience.
Starbucks® Cold Brew Powder takes the steeping time out of preparation and offers a super-smooth
Starbucks ® Cold Brew coffee. Cold-steeped with our custom blend of coffee, luring out subtly sweet
chocolaty notes.
Serving Cold Brew & Nitro Cold Brew with Countertop
System

Prepared Cold Brew Powder should be served through our countertop

system. This equipment provides the opportunity to offer both Cold Brew
and Nitro Cold Brew in your operation.
Follow the steps in previous page for preparation requirements before
attaching to countertop system to serve.

Preparing Cold Brew Coffee by the cup

1. Make sure switch is turned to “Cold Brew”

2. Select 12-16-24oz cold cups
3. Pour Cold Brew from countertop draft system to top line on cup
4. Fill with ice to top of cup
5. Place strawless lid on cup and serve

Preparing Nitro Cold Brew Coffee by the cup

1. First make sure switch is turned to “Nitro”

2. Select 12-16oz cold cups*
3. Hold cup at an angle under dispenser, pull down tap handle all
the way and begin to fill cup
4. Once cup is filled halfway, straighten cup and place on drip tray
5. Fill to ¼” from rim, straighten tap handle to stop pouring
6. Place nitro lid on cup and serve

* Nitro Cold Brew is not approved to be served in 24oz (venti) cups

Click icon and watch How to Pour the Perfect 48
NCP Solutions Lab Use Only - Confidential
Nitro Cold Brew video
 COLD BREW COFFEE

Starbucks Nitro & Cold Brew Countertop System

Cold Brew & Nitro Cold Brew with Countertop System

• A compact, Cold Brew and Nitro Cold Brew dispenser unit that provides
a streamlined design and requires minimal counter space.
• Allows users to select their beverage of choice – Nitro Cold Brew or
Classic Cold Brew - with the simple turn of a knob.
• Dispenses Nitro Cold brew with velvety smooth microfoam and a
cascade with a rich, golden color without the need of an external
nitrogen gas tank.
• The cold brew product storage server can be placed next to the unit or
undercounter (within 5 feet)
• Utilizes a standard 120-volt outlet. No water or drainage hookup
needed.

Cold Brew & Nitro Cold Brew with Countertop System Daily
Set-Up
Follow the directions on the Daily Set Up & User Guide for complete
instructions on daily set-up checklist.
• Ensure that the unit is plugged in
• If unplugged, allow unit to chill for approx. 10minutes
• Ensure that the intake hose is properly attached to the back of the unit
• Turn on the system pressure pump using the switch on the back of the
unit
• Connect the intake hose to a server filled with Pre-chilled SBUX Cold
Brew
• Turn selection knob to NITRO COLD BREW
• Dispense product into a cup for approx. 30 seconds.
• Dispose of product and cup

Cold Brew & Nitro Cold Brew with Countertop System Daily Cleaning
Follow the directions on the Daily & Weekly Cleaning Guide for complete instructions
Daily:
• Disconnect server from intake hose – if product leftover in server, place in
refrigerator (if past posted shelf life, dispose of product)
• If serve is empty, clean as directed
• Preform a rinse of countertop system’s beverage lines
• Turn off system pressure at back of unit.
Weekly:
• Follow above directions, plus Rinse Intake Filter, Rinse Dispense Nozzle, Sanitize
Beverage Lines

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 COLD BREW COFFEE

Preparing Cold Brew Coffee from Concentrate

How is Cold Brew from Concentrate Different from Cold Brew Prepared in a
Toddy® Brewer?

Cold brew coffee relies on time vs. heat for extraction, which allows the coffee
to develop a naturally sweeter taste with low acidity and creating a smooth, full bodied experience.
Starbucks® Cold Brew from Concentrate takes the steeping time out of preparation and offers a
super-smooth Starbucks ® Cold Brew coffee. Cold-steeped with our custom blend of coffee, luring
out subtly sweet chocolaty notes.

Approved Product & Supplies

Starbucks® Cold 2 Liter Pitcher

Brew Concentrate and Orange Lid
for preparation

Cold Brew Concentrate Preparation by the Pitcher

1. Empty one container cold brew concentrate into 2 liter pitcher

2. Add one liter filtered cold water

* Shelf Life: 14 days refrigerated

* Approximately six 16oz beverages per 2 liter pitcher

Preparing Cold Brew Coffee by the cup

1. Select 12-16-24oz cold cups

2. Pour Cold Brew from pitcher to top line on cold cup
3. Fill with ice to top of cup
4. Place lid on cup and serve

NOTE: Cold Brew Coffee by the cup should always be prepared from
2 liter pitcher, not from Cold Brew Concentrate container.

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 COLD BREW COFFEE

Notes & Questions

51 51

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Refreshers® Beverages
A whole new way to experience coffee

What you’ll need for this module:

• Starbucks Refreshers® Product Card
• Starbucks Refreshers® Recipe

What you’ll learn in this module:

• Starbucks Refreshers® Overview
• Starbucks Refreshers® Beverages
• How to Prepare Starbucks Refreshers® Beverages

Nestlé uses Starbucks trademarks under license.

 STARBUCKS REFRESHERS® BEVERAGES

Starbucks Refreshers® Overview

Starbucks has brought customers a whole new way to experience coffee. Starbucks
Refreshers® beverages are made with real fruit juice and are lightly caffeinated with Green
Coffee Extract. The perfect afternoon pick-me-up.

What is Green Coffee Extract? Well, all coffee starts as a green bean. Traditionally, after coffee is
harvested, those beans are roasted to bring out the dark colors and bold flavors coffee is famous for. Now
Starbucks is using an innovative process to pull the naturally occurring caffeine from coffee beans before
they’re roasted. That’s Green Coffee Extract: the caffeine from coffee, with none of the roasty coffee flavor.

Featured Beverages
Strawberry Acai Mango Dragonfruit Pineapple Passionfruit

Sweet strawberry flavors are This tropical-inspired pick-me-up Tropical flavors of pineapple &
accented by passion fruit & acai is crafted with a refreshing passionfruit shaken with real
notes and lightly caffeinated with combination of sweet mango diced pineapple pieces & ice to
Green Coffee Extract. and dragonfruit flavors is hand- create a delicious island escape.
shaken with ice and a scoop of
real diced dragonfruit.

Beverage Options
Refreshers can be customized with either water Pink Drink, Paradise Drink and Dragon Drink can be
or lemonade as indicated in the recipe cards. customized by adding Starbucks Coconutmilk.

Locations will want to make sure they have Starbucks Lemonade and
Starbucks Coconutmilk on hand to prepare beverages.

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 STARBUCKS REFRESHERS® BEVERAGES

Refreshers Requirements & Preparation

Grande Yield
Product Open Shelf Life
(cs)
Strawberry Acai Base 96 72 Hours*
Mango Dragonfruit Base 96 72 Hours*
Pineapple Passionfruit Base 96 72 Hours*
Dried Strawberry Inclusion 132 5 days
Dragonfruit Inclusion 132 5 days
Pineapple Inclusions 132 5 days

*Juice base open shelf – ambient at cold beverage station or refrigerated

Refreshers® Juice Base Preparation

Refreshers® juice base requires preparation prior to preparing handcrafted beverages. Juice base is mixed with
filtered water and stored at the cold beverage station.
Place appropriate color lid on pitcher,
mark with shelf life and store at cold
beverage station

Follow recipe in
72 hr*
Add 1-liter cold Shelf Life
Pour juice beverage manual
filtered water to
into 2-liter for beverage prep
pitcher
pitcher instructions
Smallwares Support * Shelf life is ambient or refrigerated
Additional smallwares are needed to successfully execute Starbucks Refreshers ® Beverages at your location.
Smallwares Smallwares
Dry Inclusion Tower 1-2/ea Juice Base Lids - 3/ea
Dry Inclusion Dispenser (DID) 3/ea 2 Liter Pitcher for Juice lids – 3/ea*
Black Plastic Spoon – 3/ea Riser – optional, saves space at cold bev
Iced Bev Shaker (used to build beverages) station
*When cleaning 2 liter pitcher for Pineapple Juice Base, be sure to use dish scrubbing brush and
clean soapy water. Pineapple juice base may stain pitcher.

Preparing Starbucks Refreshers® Beverage

Always follow complete recipe in WPS Starbucks® Beverage Resource Manual.
All Refreshers beverages are build the same way in the Iced Beverage Shaker

1. Add liquid base to appropriate Tea line

2. Add water, coconutmilk or lemonade to appropriate Water/Juice line
3. Add one level scoop to fruit inclusion
4. Fill with ice-to-Ice line
ice
5. Put lid on shaker and shake vigorously 10 times.
6. Pour contents into cup and top with flat lid. dried fruit
inclusion
7. Hand off with appropriate straw.
water,
coconutmilk
or lemonade
Click icon to watch Cold Beverage Basics liquid juice base
video

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 STARBUCKS REFRESHERS® BEVERAGES

Notes & Questions

55

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 Cold Foam Modifier
Frothy and decadent beverage topper

What you’ll need for this module:

• Cold Foam Product Card
• Cold Foam Recipe Cards

What you’ll learn in this module:

• Cold Foam Overview
• Equipment & Smallwares needed for Cold Foam
• Cold Foam Beverages
• Preparing Cold Foam by the cup

Nestlé uses Starbucks trademarks under license.

 ESPRESSO

Cold Foam

Starbucks® Cold Foam makes it possible for Operators to create greater

Consumer personalization and increase the overall number of beverage
options available in their cold coffee program – especially Cold Brew. Now
available to We Proudly Serve Starbucks® locations.

What is Cold Foam?

Cold Foam is milk that’s frothed without heat or steam.

Cold Foam is a differentiator for Cold Brew - it offers layers of texture

and flavor, offering cold brew drinker a special, creamy, slightly sweet
experience.

Cold Foam Beverage Options

Cold Foam as a Modifier Cold Brew with Cold Foam Salted Caramel Cream
Cold Brew

Savory-meets-sweet refreshing
Add Cold Foam to any iced Cold Brew topped with beverage certain to delight: our
beverage. Cold Brew & Iced a Cold Foam to create a signature, super-smooth cold
Americano are customer refreshing beverage brew, sweetened with a touch of
favorites caramel and topped with a salted,
rich cold foam

Additional Beverage Modifications for Cold Foam

Vanilla Sweet Cream is needed to prepare these beverages:
• Vanilla Sweet Cream Cold Foam modifier
• Salted Caramel Cream Cold Brew
• Pumpkin Cream Cold Brew – Fall LTO
• Irish Ceram Cold Brew – Holiday LTO

Review Beverage Recipe Cards for complete instructions

preparing Vanilla Sweet Cream and handcrafted recipes.

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 ESPRESSO

Cold Foam

Preparing Vanilla Sweet Cream

Cold Foam can be prepared two ways – with non-fat milk or with Vanilla
Sweet Cream. Many of the flavored and limited-time-offering cold foam
beverage use Vanilla Sweet Cream as the base for cold foam.

Below is the recipe for preparing Vanilla Sweet Cream

We recommend using the 1 liter carafe to prepare Vanilla Sweet Cream in a

larger batch to ensure you have enough on hand at all times for customer
orders.

10-18
3-5 Grande 5-10 Grande
Yield: Grande
Beverages Beverages
Beverages

4 pumps 8 pumps 13 pumps

Fontana® Vanilla Syrup
(1 fl. oz.) (2 fl. oz.) (3.25 fl. oz.)

*Heavy or Whipping Cream 2.5 fl. oz. 5.5 fl. oz. 9 fl. oz.

2% Milk 1.5 fl. oz. 3.5 fl. oz. 5.5 fl. oz.

*Half & Half is not an approved substitute for Heavy or Whipping Cream

Preparation

1. Add all ingredients into carafe or other container with lid.

2. Invert at least twice to mix well.

3. Label with shelf life: 24 hours

4. Store in refrigerator and refrigerate after each use

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 ESPRESSO

Cold Foam

Supplies Needed for Cold Foam

You will need a special pitcher for the Vitamix blender to prepare cold foam.

Cold Foam Blender Pitcher

This blender pitcher is different from Vitamix
Frappuccino® blender pitchers. The size and blade
are different. This is the only approved pitcher to use Cold Foam pitchers are
to prepare Cold Foam for WPS Starbucks iced smaller and have a
beverages. circular disk blade.

Vitamix Blender
Ensure your Vitamix Blender is programmed for Cold Foam – here’s how you can tell:

NEWER VITAMIX BLENDER OLDER VITAMIX BLENDER

(2018 to present) (older than 2017)
Tan base
Black base
Buttons 3 & 4 are NOT programmed for
Buttons 3 & 4 are programmed
Cold Foam
for Cold Foam
For more information on updating your
This blender is ready to prepare blender, please contact your Solutions
Cold Foam. Lab Representative

Steps to Prepare Cold Foam Layer Build

Non-fat milk is the default for preparing standard Cold Foam as a modifier
Step Instructions
1 Pour 100 ml (same quantity for all sizes) of non-fat milk or prepared cream* as
listed on Beverage Recipe Card or customer order, into Cold Foam blender
pitcher
*Best Practice: To ensure quality Cold Foam, always use cold milk and ensure
pitcher does not have excess water in it.
2

Add 2 pumps of specific syrup, per Beverage Recipe Card or customer order

Push button #3

4
Prepare beverage as requested per Beverage Recipe Card

Pour contents of the pitcher over top of beverage. Rinse Cold Foam Pitcher
after each use and ensure pitcher if free of water before next use

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Teavana Tea ®

Expertly blended to create bold, layered flavors

Tools for this module:

• Teavana® Hot Tea Filterbag Product Card
• Teavana® Iced Tea Product Card

What you’ll learn in this section:

• History of Teavana® Tea
• Tea Types
• Teavana® Hot, Iced and Tea Latte Assortment
• Preparing Teavana® Teas – Hot, Latte, Iced

Click icon to watch Teavana Hot Beverage

Basics

Nestlé uses Starbucks trademarks under license.

 TEA

History of Teavana® Tea

Tea has always been part of the Starbucks heritage. We scooped loose-leaf teas in our first
Starbucks® store at Pike Place Market. The new Teavana® Tea assortment is a major step
forward in doing for tea what we at Starbucks did for coffee over 40 years ago. Teavana®
brings many new teas sourced from top tea estates and botanical producers and delivers
vibrant, new flavors.

• Expertly blended botanicals to create bold, layered flavors

• Premium quality tea blends with no artificial ingredients
• Continuous category-leading innovation pipeline across hot and iced portfolio
• Only tea brand that delivers impactful alignment to Starbucks retail cafes around the world,
offering your customers the chance to enjoy the tea they already love

What is tea?
Tea is the dried leaf of the perennial evergreen shrub, Camellia sinensis, which grows in a
variety of climates around the world. Farmers prune and cut back tea bushes to grow more side
branches, but left untended, tea bushes have been known to grow to 40–60 feet high. Because
of constant plucking, a flat surface at the top of the bush is created. This surface is known as the
plucking table.

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 TEA

Tea Types & Fundamentals

Types of Tea
There are 4 major tea types, which, in order of oxidation levels are: white, green, oolong (not currently
available), and black. We serve 3 of the 4 teas at Starbucks, Herbals are served in Starbucks but it is not
technically a tea type.

Black Tea:
Black tea is a fully oxidized tea. The process of making black tea involves withering
then rolling the tea leaves followed by a long period of oxidation. Then the black tea
leaves are fired resulting in a complex aroma with a full body and strong flavor.

Green Tea:
Green tea has been consumed in Asia for centuries. Produced primarily in China
and Japan, tea leaves are picked, dried, and roasted or steamed to stop oxidation.
Chinese green teas are typically roasted in a hot pan whereas Japanese green teas
are usually steamed. After moisture is removed, the tea leaves are rolled and dried
again.

White Tea:
White tea, like other tea types, comes from the Camellia sinensis plant, specifically
the tea buds and youngest tea leaves of this plant. It is the least processed of all
teas—the tea leaves are simply steamed and then dried. White tea has a light color
and delicate flavor.

Herbal Infusions:
Herbal infusions are not actually produced from Camellia sinensis tea leaves like
white, green, oolong and black teas. Herbal infusions are flavorful combinations of
dried fruit, herbs, spices, roots and flowers.

Fundamentals of Tea
The first step in creating a good cup of tea is to start with high-quality tea. Teavana® has done this part
of the work for customers. Use the following instructions, and you will help tea enthusiasts and tea
novices discover the wonders of Teavana® .

Water
The water you use to steep tea should be free of impurities and taste clean and fresh. If the water tastes
good, it will make good tea. Avoid water from water softeners, distilled water, municipal water that tastes
like chlorine, well water that tastes or smells like iron or sulfur, or any other water with a strong taste of
its own. Otherwise, consider using filtered or bottled water. 62

Temperature
Cups of tea served in Starbucks stores are made with water dispensed from a coffee-brewing
system, which is approximately 175°F–198°F.

Proportion
Using the correct amount of tea is fundamental to achieving the best results. Our Teavana® Filterbag
teas are perfectly proportioned for 8 fl. oz. of water.

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 TEA

Teavana® Hot Tea Filterbags

Teavana® offers hot, iced and tea lattes in a variety of flavors and formats to meet the needs of your
customers. The following pages provide an overview of each tea offering.

Hot Filterbag Tea Lineup

Our teas are organized and color-coded on packaging into different tea types: Black, Green and Herbal.

Black Teas
Black teas have been English Breakfast Classic with light honey notes.
allowed to fully oxidize
and develop complex
character that will vary
from region to region. Black tea with bergamot citrus and a
Modern Earl Grey
hint of lavender.
Caffeine Level – 40 mg

Black tea with cinnamon and

Classic Chai
cardamom spice.

Green Teas
Pure green tea has a lively Jasmine Citrus Jasmine-scented green tea and citrus.
taste that is often
described as vegetative.
Green tea is less brisk
than black tea and is Pan-fi red green tea with subtle roasty
slightly sweet and creamy
Radiant Green
notes.
Caffeine Level – 1-15 mg:
Green tea with ginger and peach
Ginger Peach
notes.

Herbal Infusions
(caffeine-free) Citrusy spearmint
63 with floral
Chamomile Blush
undertones.
A complex combination of
flowers, leaves, fruit peels,
exotic spices and other
caffeine-free ingredients. Pacific Northwest spearmint and
Harmonic Mint
peppermint with lemon verbena.
Caffeine Level – 0 mg

Hibiscus with apple and a hint of

Hibiscus Spice
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cinnamon.
 TEA

Teavana® Iced Tea & Tea Latte

Shaken Iced Teas

Because it has a much lighter mouthfeel than coffee, tea can be overwhelmed by many of the rich foods that
taste great with coffee. Look for lighter-flavored foods and complementary flavors when searching for a good
pairing. In general, more neutral flavors work better with tea. Experiment with food like biscotti, shortbread
cookies and any food that contains fruit or fruit flavors. Iced versions of Teavana® teas pair well with
sandwiches, chips and other savory foods.

Teavana® Iced Tea Lineup

Black Tea
Premium black tea.

Green Tea
Green tea is blended with mint, lemongrass and
lemon verbena.

Herbal Tea
Our blend of hibiscus, lemongrass and apple.
Caffeine-free.

Teavana® Tea Lattes - Chai

A rich blend of teas and spices in the style of the hill dwellers of the
Himalayas. Black tea from India is blended with ginger, cinnamon, black
pepper, cardamom, cloves and star anise.

• Teavana® Chai is a blend of rich and full-bodied Assam teas, layered

with exotic spices from around the world. The malt and astringency of
the black tea is complemented by the lingering sweetness of cinnamon
and tangy spice of ginger root. The warmth of cardamom is offset by
the unique flavor of star anise and cloves, all finished with the heat of
black peppercorns.
64

• Teavana® Tea Lattes are delicious served hot or iced, with or without
dairy and sweetener.

Chai Tea Lattes – Preparation for Hot & Iced

Chai tea latte is great both hot and iced. Basic recipe preparation is always going to be a 50/50 ratio of milk
to chai and exact proportion is based on cup size you’re preparing. Review specific recipes available in your
Beverage Manual for the complete measurements for each beverage size.

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 TEA

Preparing Hot, Iced and Tea Lattes

Hot Tea Filterbags

Steeping Time
Tea quality declines if the tea is not given enough time to steep,
and the result is weak tea. There’s a belief in the tea industry that
the average person using a tea bag allows about 30 seconds of
steeping time. This is enough time to get a little color into the cup
but not much flavor or character. As with other aspects of tea, the
mix of traditions and cultures leads to a confusing array of methods
and preferences for steeping time.

Filterbag rack holds multiple boxes of tea

and can be displayed on the back or front
counter.

Preparing Hot Tea Filterbags:

1. When Teavana® tea is ordered, allow your customer to select from your offerings of black,
green and herbal options

2. Once the selection is made, ask your customer what size they would enjoy. Teavana®
recommends that all teas are served with cup sleeve vs. double-cupping

3. Place the appropriate amount of tea bags in the cup and tuck the tea label(s) into the cup
sleeve. Fill cup with appropriate amount of hot water (water temp should be 175-198° F)

8oz 12oz 16oz 20oz

1 bag 1 bag 2 bags 2 bags

4. When you present cup of tea to customer, let them know recommended steeping time –
this is based off of type of tea they’ve ordered

• Green teas = 3 minutes

• Black and herbal teas = 5 minutes

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 TEA

Preparing Hot, Iced and Tea Lattes

Shaken Iced Tea

Teavana® Shaken Iced Teas provide customer a refreshing option for their favorite blend of iced tea. Iced
teas can be served sweetened with Starbucks Liquid Cane Sugar syrup or with lemonade and shaken in our
tea shaker and served over ice for your customers.
Brew Time 2 Liter Pitcher
Description Lid Color
Teavana® Premium blacktea. 5 minutes Rust
Iced Black
Tea
Brewed Iced Tea

Teavana® Green tea is blended with mint, lemongrass and lemon verbena. 3 minutes Green
Iced Green
Tea
Teavana® Iced Our blend of hibiscus, lemongrass and apple. Caffeine-free. 5 minutes Pink
Passion Tango®
Tea
Filtered Water Grey

Brewing Teavana® 1 Gallon Iced Tea

Follow these step to prepare all blends if iced tea. It is important that all 1 gallon tea for Shaken Iced Teas
follow these steps below. Using double-strength tea aligns with recipe builds with all handcrafted recipes and
using the iced tea shaker.
Quality Tips: Brewed Iced Tea:
Supplies needed: •Dispose of unused iced tea at the end of service day.
•Do not refrigerate: Iced tea has a 12-hour shelf life at
• 2 Liter Pitcher
room temperature.
• Filter Pack Tea
• Tongs •Use day dots to mark expiration time.
•Ensure you’re using the corresponding-colored pitcher lid for
each iced tea type you’re serving. This provides your key
visuals when preparing iced tea beverages

Steps:
1 2 3 4 5 6

66

Place 1-gallon Add 1 liter of hot Using tongs, Add 1 venti Fill to 2-liter Place appropriate lid
filter pack in a filtered water and set squeeze filter pack scoop of ice. mark with and label pitcher
clean 2 liter timer to seep - (green to remove excess cold filtered with shelf life. Store
pitcher. teas = 3 min, black brewed tea and water unrefrigerated at
and herbal teas = 5 remove filter pack cold beverage
min) from pitcher. station

Yield = 2 Liters

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Notes and Questions

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Matcha Green Tea
Sweetened, shade-grown and finely ground

Tools for this module:

• Starbucks Matcha Green Tea Product Card
• We Proudly Serve Starbucks® Beverage Manual

What you’ll learn in this section:

• What is Matcha Green Tea
• Starbucks® Matcha Beverage Options
• Starbucks® Matcha Preparation

Nestlé uses Starbucks trademarks under license.

 TEA

Starbucks® Matcha Beverages

What is Matcha?
The smooth, subtle taste of Starbucks® Matcha has made it a favorite at Starbucks
retail stores, delivering trend‐driven growth recently. Adding Starbucks® Matcha
beverages brings the green to your We Proudly Serve Starbucks® espresso menu by
delivering the great taste consumers love in a variety of ways, from light, refreshing
sips to rich, creamy treats.

Starbucks® Matcha is perfect for operators serving Millennial and/or Gen Z

customers, it offers an on‐trend extension to both tea and Frappuccino® blended
beverage offerings while delivering meaningful differentiation your customers are
looking for.

What is Matcha?
Finely ground
green tea
leaves.

Starbucks® Matcha Beverage Options

Matcha Green Tea

Frappuccino® Blended Beverage
Matcha Green Tea Latte Shaken Matcha
(Hot & Iced) Lemonade

Sweetened, shade grown, Sweetened shade-grown, finely Finely ground matcha

finely ground matcha green ground matcha green tea and Classic green tea combined with
tea, handcrafted with syrup, blended with milk and ice and lemonade.
69
steamed milk. topped with whipped cream.

BEVERAGE COMPONENT OPEN SHELF LIFE

Matcha Powder 7 days in dry inclusion dispenser.

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Preparing Starbucks® Matcha Beverages

What you’ll need to prepare Starbucks® Matcha

Product Storage Preparation

Dry Inclusion Dispenser

Shaker for Handcrafted Iced
Starbucks® Matcha Powder Matcha Powder Label
Beverages
Scoop 1-tsp 8" Handle

Preparing Starbucks® Matcha Beverages

Matcha can be prepared hot, shaken or blended. Review specific recipes available in your Beverage
Manual for the complete measurements for each beverage size.

Hot Matcha Green Tea Latte

Hot Green Tea Lattes are made by combining he Starbucks® Matcha Powder with milk in
the steaming pitcher and steaming it as you would an espresso based latte.

Shaken Matcha Beverages

Iced Matcha Beverages are prepared in the Handcrafted Beverage Shaker. Matcha is
added to ice and shaken with milk for an Iced Matcha Green Tea Latte, lemonade and
water for a Shaken Matcha Lemonade, and water for a Matcha Water.

Blended Matcha

The Matcha Green Tea Frappuccino® Blended Beverage is prepared by blending milk,
Matcha Powder, Classic Syrup and Frappuccino® Crème Base with ice and topped with
Whipped Cream.

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Notes and Questions

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Fontana®
Blended Beverages
Rich, creamy, fruity and delicious

What you’ll need for this module:

• Fontana® Beverage Base Product Card

What you’ll learn in this module:

• Fontana® Beverage Base overview and standards
• How to make Fontana® Beverage Base beverages

Nestlé uses Starbucks trademarks under license.

 BLENDED

Fontana® Beverage Bases

Reinvigorate with Fontana®

Beverage Bases

Fontana® Beverage Base Overview

These beverage bases provide variety for blended beverage offerings in your operation.
They are rich, creamy, fruity and delicious to cover all options your customer may be looking for.

• Latte—made with 100% arabica coffee and provide a great blended coffee alternative
• Strawberry & Mango—made with real fruit puree and provide a great smoothie, non-coffee
refreshment and treat
• All flavors are easily customizable using other Fontana® syrup and sauce options
• Flavors come in a 63 oz. bottle with pumps included. Pumps should be discarded once
container is empty; they are not re-usable. Only blue pumps should be used in Fontana
Beverage Bases.
•
Each bottle makes approximately 15 Grande blended beverages. May vary depending
on proportion per beverage.

Product Shelf Life

Latte, Strawberry &

14 days opened, unrefrigerated
Mango

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 BLENDED

How to Make Fontana® Beverage Base Beverages

To make basic Latte, Strawberry and Mango beverages, all you need are three basic ingredients.
Use Fontana Latte Base and Fontana Bittersweet Chocolate Sauce to make Mocha Blended.
• Fontana® Beverage Base of choice
• Ice
• Water or dairy – depends on flavor and recipe
• Customizing flavors with fruit, yogurt, tea and other Fontana® syrups are also options and you
can view recipe options at nestlecoffeepartnerssl.com.
https://www.

Standard Recipe Ratio

Ingredients 12 oz. 16 oz. 24 oz.

Ice Full 12 oz. cup Full 16 oz. cup Full 24 oz. cup

Fontana® Beverage Base 3 pumps 4 pumps 6 pumps

Dairy/Water* 1-3 oz. depending on size - follow recipe

*Amount of dairy or water needed per drink size will vary and depends upon ice type.

Mocha Blended Beverage

Ingredients 12 oz. 16 oz. 24 oz.
Ice Full 12 oz. cup Full 16 oz. cup Full 24 oz. cup
Fontana Latte Base
®
3 pumps 4 pumps 6 pumps
Fontana Bittersweet
2 pumps 3 pumps 4 pumps
Chocolate Sauce
Dairy/Water* 1-3 oz depending on size – follow recipe

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Activity

Activity #1: Preparing Fontana® Blended Beverages

Depending on flavors you are offering in your operation you should practice making one of
each flavor.
Explore the different recipe options available for Fontana® Beverage Bases available
on nestlecoffeepartnerssl.com or recipes available in your WPS Beverage Manual.
https://www.

• Prepare selected beverage based on recipe ingredients and correct proportions.

• Describe the various flavors you taste for each beverage—are they fruity, creamy,
indulgent, and refreshing? Tasting and being able to describe beverages will help you
better explain when customers have questions.

Notes & Questions:

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