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Shift Supervisor: Job Summary and Mission

The Shift Supervisor is responsible for assisting the store manager by executing store operations during scheduled shifts. This includes deploying partners to create the Starbucks Experience for customers, providing coaching and feedback to partners, and ensuring all Starbucks policies and procedures are followed. The Shift Supervisor must have at least 1 year of customer service experience, be able to direct others and communicate effectively, and have strong interpersonal skills to build relationships with partners and customers. Core competencies include putting customers first, working well with others, leading courageously, developing continuously, and achieving results.

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Missy Mirox
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700 views3 pages

Shift Supervisor: Job Summary and Mission

The Shift Supervisor is responsible for assisting the store manager by executing store operations during scheduled shifts. This includes deploying partners to create the Starbucks Experience for customers, providing coaching and feedback to partners, and ensuring all Starbucks policies and procedures are followed. The Shift Supervisor must have at least 1 year of customer service experience, be able to direct others and communicate effectively, and have strong interpersonal skills to build relationships with partners and customers. Core competencies include putting customers first, working well with others, leading courageously, developing continuously, and achieving results.

Uploaded by

Missy Mirox
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Shift Supervisor

Job Summary and Mission


This job contributes to Starbucks success by assisting the store manager in
executing store operations during scheduled shifts. This job deploys partners and
delegates tasks so that partners can create and maintain the Starbucks Experience
for our customers. The incumbent is responsible for modeling and acting in
accordance with Starbucks guiding principles.

Summary of Key Responsibilities


Responsibilities and essential job functions include but are not limited to the
following:
 Acts with integrity, honesty and knowledge that promote the culture, values
and mission of Starbucks. Maintains a calm demeanor during periods of high
volume or unusual events to keep store operating to standard and to set a
positive example for the shift team.
 Anticipates customer and store needs by constantly evaluating environment
and customers for cues. Communicates information to manager so that the
team can respond as necessary to create the Third Place environment during
each shift.
 Assists with new partner training by positively reinforcing successful
performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
 Contributes to positive team environment by recognizing alarms or changes in
partner morale and performance and communicating them to the store
manager .
 Creates a positive learning environment by providing clear, specific, timely and
respectful coaching and feedback to partners on shift to ensure operational
excellence and to improve partner performance.
 Delivers legendary customer service to all customers by acting with a customer
comes first attitude and connecting with the customer. Discovers and responds
to customer needs .
 Develops positive relationships with shift team by understanding and
addressing individual motivation, needs and concerns.
 Executes store operations during scheduled shifts. Organizes opening and
closing duties as assigned.
 Follws Starbucks operational policies and procedures, including those for cash
handling and safety and security, to ensure the safety of all partners during
each shift.
 Follows all cash management and cash register policies and ensures proper
cash management practices are followed by shift team.
 Follows up with baristas during the shift to ensure the delivery of legendary
customer service for all customers.
 Maintains regular and consistent attendance and punctuality.
 Provides quality beverages, whole bean, and food products consistently for all
customers by adhering to all recipe and presentation standards. Follows health,
safety and sanitation guidelines for all products.

Summary of Experience
Customer service experience in a retail or restaurant environment 1 year

Required Knowledge, Skills and Abilities


 Ability to direct the work of others
 Ability to learn quickly
 Effective oral communication skills
 Knowledge of the retail environment
 Strong interpersonal skills
 Ability to work as part of a team
 Ability to build relationships
Core Compentencies
Puts the customer first
Has a relentless focus on the customer. Understands what the customer wants and
how to best deliver the experience.

Works well with others


Listens and communicates well with others within and outside of Starbucks. Creates
a team environment that is positive and productive.

Leads courageously
Takes personal responsibility to do the right thing, and persists in times of challenge
or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

Develops continuously
Continuously seek opportunities to improve self and others. Leads with trust,
honesty and commitment to hire, coach and develop partners to achieve their
potential.

Achieves results
Understands what drives overall business success and is accountable to prioritize and
deliver quality results. Demonstrates knowledge of core products and processes to
get results. Anticipates obstacles and takes action to prevent or minimize their
impact.

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