Scribd
Upload
13 views16 pages

Cloud Monitoring Presentation

The document discusses Euphoric Thought Technologies' cloud monitoring services which include 24/7 monitoring across cloud environments, security and compliance monitoring, and incident and problem management. It also outlines their client onboarding process, team setup procedures, shift management practices, service level agreements, severity levels and reporting practices.

Uploaded by

sonali.gupta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
13 views16 pages

Cloud Monitoring Presentation

The document discusses Euphoric Thought Technologies' cloud monitoring services which include 24/7 monitoring across cloud environments, security and compliance monitoring, and incident and problem management. It also outlines their client onboarding process, team setup procedures, shift management practices, service level agreements, severity levels and reporting practices.

Uploaded by

sonali.gupta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 16

Euphoric Thought

Technologies

24/7 CLOUD MONITORING


R E A D Y . S E T . C O M M U T E !
READY.SET.COMMUTE!

CLOUD MONITORING
Euphoric solves all the cloud complexities and helps setup intelligent observability across cloud and hybrid
environments with continuous auto-discovery of hosts, VMs, serverless, cloud services, containers and Kubernetes,
devices, logs, events and more.
Euphoric proactively discovers cloud performance bottlenecks and quickly resolve them before they impact end users.

Monitoring cloud data across distributed locations.

Eliminating potential breaches by providing visibility


into files, applications and users.

Continually monitoring the cloud to ensure real-time file scans.

Regular auditing and reporting to ensure security standards.

Merging monitoring tools with different cloud providers.


READY.SET.COMMUTE!

CLIENT ONBOARDING PROCESS


1) Gather basic
information about
the client

7) Setup report
formats for weekly
2) Agrees on
and monthly and
SLAs
improve on the
same

Client
Onboarding
Process
6) Obtain access
for various
3) Process Signoff
systems in place
as agreed upon

5) Setup
communication 4) Conduct
channel and Training
ticketing system
READY.SET.COMMUTE!
TEAM SETUP

b) New resource will work


a) Proper Video based
with a Sr team member
training of the current
closely for 15 days to
system, Architecture,
understand the process,
Applications etc.
tools and culture.

Team Setup

c) Access to various d) Post the completion of


tools and documents training the resource is
to understand the then deployed into the
project. project.
READY.SET.COMMUTE!

24/7 SHIFT MANAGEMENT

24/7 structured cloud infra monitoring to manage the cloud


Infrastructure.
Proper shift handover process with a system in place for
documentation, tracking issues, alert management etc.
Various communication channels for the team members to
interact and react quickly for any incidents.
Daily team meetings to present risks, incidents, and
emerging threats.
We help reduce the MTTR by correlating the Data to the
Service.
Policy-driven and automation first approach, with in-depth
observability, exception-based interventions, and
automated / assisted incident handling.
READY.SET.COMMUTE!

CLOUD INFRA SUPPORT

Incident Management
- Make sure all the incidents are closed well within defined SLAs

Availability Management
- Identification and availability of all KPIs

Problem Management
- Closure of all problem tickets and RCA

Change Management
- Process for urgent changes

Service Improvement Plan


- Attain stability first and focus on further improvement of
process for cost effective utilization of Resources
READY.SET.COMMUTE!

SERVICE LEVEL AGREEMENTS


1. Service Desk
Cloud infrastructure support operations availability.
99.5% service level uptime at any given month.
Service request for change management.
Troubleshooting of Cloud infra related issues.

2. Infrastructure Health Monitoring


System Infrastructure health monitoring monitoring of
system parameters (e.g. CPU, memory and hard disk
utilization) according to the system monitoring requirement
by customer.
System performance alerts based on agreed performance
threshold with customer. A typical performance threshold is
70% utilization for warning state and 90% utilization for
critical state.
Highlight performance deviation (as specified by customer).
READY.SET.COMMUTE!

SERVICE LEVEL AGREEMENTS(CTD)

3. Service Request & Change Management


Auto Scaling Configuration rules
Addition of ACL
Whitelisting of IP
Security Group Rules
User Access Management
Changing Instance type
Addition of disk space to Instance
Start/Stop of Instance
Backup of Instance image
Availability group configuration
READY.SET.COMMUTE!

SEVERITY LEVELS

Services Outage resulting from failure of application, database,

Severity Level Response Time


webservers, network devices.
S1
Any failure of one of the multiple application, database, webservers or
network devices that are configured under high availability using
physical redundancy at the same location that does not result in service
S1 - 15 minutes outage.
Any other standalone server or network element in scope.
Any Incident of backup activity or Job failure on servers running
S2 - 30 minutes business applications, web servers, email, DNS and databases.
Disruption due to Virus Attack. S2
S3 - 45 minutes User ID and access related issues.
Disk Quota related issues
Any incident of backup activity or Job failure on servers running DHCP
etc
S4 - 60 minutes Antivirus Update failure
S3
Patch Upgrade*
IMAC changes
UserID Creation and Deletion
Disc Quota Changes
Data backup or restore requests
This activity may have a dependency on successful test of patches in
UAT/test Environment and /or availability of downtime for the activity.
S4
READY.SET.COMMUTE!

REPORTING

Following are the reports which are prepared and sent to


customers as part of 24/7 cloud monitoring:

Weekly report highlighting top incidents and recurring


incidents with RCA.
Consolidated monthly reports.
Cloud Services based reports. (ELB, RDS, Queue service etc.)
Cloud cost optimization reports etc.
OUR VALUE PROPOSITION

Value added 24/7 Monitoring Disaster Recovery

Offering Value added 24/7 Cloud In event of any disaster we


Monitoring with cloud analytics ensure safety of your data

Quality control and security

We ensure secure storage of Data


with high level of quality control

Enhanced Implementation Cost effective

Comprehensive understanding of Monitoring the complete


the current existing technical utilization and help
landscape for implementing best customers save on their
cloud solutions Infra spend
ALERT MANAGEMENT
WORKFLOW

Wait/close
ticket

Shift 1
False
1 2 3 4 5 Alarm
Cloud Infra Pager Duty
Cloudwatch Incident Shift 2 Validation of
Resources SNS Notification
Admin Created Incidents
Genuine
Alarm
Shift 3

Basic/advanced
analysis of
incident

Action/Recommend-
ation with RCA is sent
to the client/
respective teams
READY.SET.COMMUTE!
RESOURCE MONITORING
READY.SET.COMMUTE!
QUERY ANALYSIS
READY.SET.COMMUTE!
ERROR ANALYSIS

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy