EMS -PROCEDURE

Rev. No. 00 Date: 01.01.2024 Doc. No.: EMSP-16 Page 1 of 2

PROCEDURES FOR COMMUNICATIONS

1.0 PURPOSE
1.1. To establish procedures for receiving, documenting, and responding to relevant
communication from external or internal parties regarding Health, Safety, and
environmental Management System.

1.2. To consider needs and expectations of interested parties and compliance obligations
while determining and establishing internal and external communication process

1.3. To ensure that all external and internal communication relating to significant
environmental aspects, general environmental issues and Occupational Health and
Safety management system related and or complaints are properly channeled and
effectively responded to.

2.0 SCOPE OF APPLICATION & RESPONSIBILITIES

SCOPE OF APPLICATION
This procedure is for internal and external communications on the various elements of
BLISS PACKAGING ISO 45001 & ISO 14001 including the Health, Safety and
Environmental management system, Integrated Management system Policy, objectives
and targets, procedures, hazards and emergencies situations for BLISS PACKAGING.
RESPONSIBILITIES
 HR Manager is responsible for environmental receiving from the community
and other external parties.
 HR Manager is responsible responding to environmental communications to
the community, customers and corporate.
 Purchasing is responsible to Health, Safety and Environmental
communications to suppliers and subcontractors.
 HR Manager & Safety Manager are responsible to internal Health, Safety and
Environmental communications

3.0 REFERENCES
EXTERNAL STANDARDS & NORMS

 ISO 14001:2015 Clause No.:7.4

 ISO 45001:2018 Clause No.:7.4

DEFINITION

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PROCEDURES FOR COMMUNICATIONS

Interested Party: Individual of group concerned with or affected by the Occupational
Health and Safety and Environmental Performance of BLISS PACKAGING

4.0 PROCEDURE

INTERNAL COMMUNICATION

Involvement of employee regarding communication on Occupational Health and Safety

and Environmental issues including develop and review of policies, objectives,
procedures and any Changes affect workplace are performed through their
representative in Safety Committee Meeting.

Safety Committee meeting shall be conducted on monthly basis which all relevant
issues regarding Occupational Health and Safety will be included. The minutes of the
meeting shall be prepared and maintained after the meeting for acknowledgement and
comment by employees.

COMMUNICATION METHOD

Authorized Representative is responsible for communicating the OH&S & EMS policy
to all employees. The Authorized Representative is responsible for communicating the
procedures and work instructions to the appropriate personnel responsible.

The Authorized Representative is responsible for communicating Health, Safety and

Environmental objectives, targets and performance to employees and management.

Authorized Representative is responsible for communicating the OH&S & EMS policy
to all employees. The Authorized Representative is responsible for communicating the
procedures and work instructions to the appropriate personnel responsible.

The Authorized Representative is responsible for communicating Health, Safety and

Environmental objectives, targets and performance to employees and management.

THE MAIN TOPICS FOR INTERNAL COMMUNICATION INCLUDE:

 Integrated management system Policy

 Significant Environmental aspect(s)
 Occupational Health and Safety hazard and Risk
 Waste management procédures
 Health and Safety Committee

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PROCEDURES FOR COMMUNICATIONS

 Performance relative to Quality, Health, Safety and Environmental objectives
and targets
 Non-Conforming output
 Internal audit circular and result
 Reporting on the performance of the integrated management system and on
opportunity for improvement
 Legal requirement

The method of internal communication is at the direction of the Health, Safety and
Environmental Authorized Representative/ Department head. These methods may
include, but are not limited to:
 Meeting
 Work Instructions
 Environmental Board
 Banners, Poster
Phone call
Training
E-mail
Suggestion
Box

The method of internal communication as following: -

Sl.
Topic for Communication Personnel to be Responsibility Mode Of Communication
No
Communicated

Health, Safety and

Awareness on the purpose of Environmental
Notice Board, & Training
1. Health, Safety and Environmental Authorized
All Employees Programme
Management System Representative & All
HOD

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PROCEDURES FOR COMMUNICATIONS

Health, Safety and
Integrated management system
2. All Employees Environmental Authorized Displays and Training
Policy
Representative & All
HOD
Role, Responsibility & Authority Health, Safety and Integrated management System
3. All Employees
(Job description) Environmental Authorized Manual, and Work Instruction
Representative & All
HOD Safety and
Health,
For Identified Personnel,
Environmental Authorized Group Discussion, Management
4. Objectives & Targets Core Team Members
Representative & All Review Meeting
HOD

Health, Safety and Environmental Health, Safety and

5 Concerned Department E-mail or Safety Flash
Issues Environmental Authorized
Representative

Health, Safety and Environmental Management Review Health, Safety and

6. Performance Committee Environmental Authorized Management Review Meeting
Representative & All
HOD
Change in process/ Health, Safety and Concerned Dept.
7. Documented information
modification Environmental Authorized Head
Representative

EXTERNAL COMMUNICATION
The organization established the externally communicate information relevant to the
environmental management system and Occupational health and safety management
system, required by its compliance obligations.

COMMUNICATION METHOD

The method of external communication as following: These methods may include, but are
not limited to:

 Telephone
 Poster
 Email
 Letter

Sl.
N Interested Party Mode of Responsibility Receiving,
Topic For Communication Recording Communicating
o Communication

Prepared By: Reviewed By: Approved By:

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PROCEDURES FOR COMMUNICATIONS

Any relevant Information as required by the

Verbal / Email Top Management/Marketing
1. Customer Customer

Local Top Management/ HR &

2. Any environmental concerns raised. Verbal / Email
Community Administration

3. Social Top Management/ HR &

Association Any Environmental concerns raised Verbal / Letter
Administration
a) Request for improving Environmental
Protection
4. b) Any other issues raised Verbal / Email Top Management/ Purchase
Supplier C) IMS Policy Dept.
4) Vendor Audit

a) Request for improving Environmental

Protection Top Management/ HR &
Contractor’s Verbal / Email
5. b) Any other issues raised Administration

Regulators (Govt.
Authorities, a) Response to feedback HR & Administration
6. b) Consents Verbal / Email
Ministries)

a) Customer complaint
Customer b) Customer Feedback Quality/Marketing
7. Letter/email
requirements c) Product details
d) D) Drawing

5.0 RELATED DOCUMENT

 Emails

6.0 DOCUMENT HISTORY:

Prepared By: Reviewed By: Approved By: