Scribd
Upload
19 views5 pages

AI Jumpstart New

Recent emerging technologies

Uploaded by

Vignesh G
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
19 views5 pages

AI Jumpstart New

Recent emerging technologies

Uploaded by

Vignesh G
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 5

AI Jumpstart

40 hours free Freshchat


implementations.

At Freshworks, we're investing in your success. To ensure you get the most out of Freddy AI,
we're offering 40 hours of exclusive, custom services at no cost. This includes designing bot
journeys, developing and building the bots, and training. 


Our team will work closely with you to integrate Freddy AI into your daily operations, ensuring a
smooth transition and helping you make an immediate impact. With AI Jumpstart, you'll see a
transformation in how you engage with customers and manage workflows — leading to
enhanced productivity and innovation tailored to your business needs.

Package Overview:

Timeline: 
 Configuration Ownership: 



Up to 5 weeks, including set-up and training Handled entirely by Freshworks

Project Management: 

Freshworks Engagement Manager will build a robust project plan and will oversee the
execution of the project with all necessary risks, tasks, dependencies and deliverables
highlighted. They will work closely with your team to ensure smooth execution 

of the project.

Meeting Cadence: 

Up to 3 weekly cadence meetings of 40 minutes each. Two meetings in the ‘Value-care’
period to ensure everything is working as expected.
Trainings: 


Our expert Onboarding Specialist will train your team on the Bot and Agent Chat product

to empower them to be able to use the product more effectively. 

1 60 minute training on the bot to enable minor changes to the content and bot

flows as needed.

2 60 minute Agent training session to empower your agents to effectively deliver

business value via chats.

Value-care: 


After your successful go-Live, our team will provide you with two weeks of Value-care

support to ensure that the value metrics from Freddy AI are being delivered.

Freshworks Team:

Onboarding Specialist: 


Taking charge of all the design and configuration work, the Onboarding Specialist gains a deep

understanding of your business, crafts conversational journeys, and optimizes the setup to meet your

specific requirements per industry best practices.

Engagement Manager: 


In close alignment with your project team and executive stakeholders, the Engagement Manager

promotes streamlined coordination, fosters effective communication, and sees to the timely achievement

of project milestones.

Scope inclusions:

Option 1: 
 Option 2 :

200 FAQs Ideal for customers who have 3 automated use cases with 4 API
FAQ content ready but do not have ready integrations Ideal for customers who have

APIs to develop automated flows APIs available to integrate with Freddy AI

Option 3:

2 automated use cases with 3 API integration

100 FAQs Ideal for customers who have FAQ content ready and APIs available to

integrate with Freddy AI

t er inclusions:
O h

# Feature Description

1 CSAT Trigger CSAT to the user on the chatbot on their bot as well as
agent experience.

2 Agent handover Seamless escalation to human agents for queries and cases that
cannot be solved on the bot.

3 PI data collection Do not miss a potential lead by collecting their PI data while
interacting with the agents.

4 Business hour check Customizable working hour logic check on the bot to ensure
agents are available to answer customer query.

5 Platform The bot will be deployed on only one platform from the following
We
WhatsAp
Facebook

6 Language The bot will be deployed in English only.

# Reports

1 Chatbot overview Provides a comprehensive analysis of your bot's performance and


report insights into customer satisfaction scores for bot conversations.

2 Chat conversation Provides a high-level understanding of conversation volume,


overview report trends, and status across bots and agents.

3 Natural language Provides essential metrics to evaluate the efficacy of natural


performance report language in bots.

4 Chatbot system U nderstand how bots perform concerning integrations through


performance report response time and success/failure rates. (Not applicable for Silver)

5 Support overview Provides an overview of bot and agent performance in handling


report support queries.

6 Team performance Analyze your agent and group performances and make data-driven
report decisions to enhance overall team productivity.
Key Benefits:

1 Immediate impact: 


AI Jumpstart delivers automation solutions in 5 weeks with immediate and direct

impact to your business. With shorter time to value, you can maximize benefits

from Freddy AI almost instantly. In the long term, this paves the way for

continuous innovation and adaptability in an ever-evolving business landscape,

keeping you ahead of the curve.

2 Expert solution and guidance at no extra cost: 


Enjoy 40 complimentary hours of solutioning and guidance—a substantial

investment from Freshworks, demonstrating our commitment to your success. Our

team of specialists will assist you in maximizing the potential of Freddy AI in your

unique business environment.

3 Data-driven decision making: 


The easy-to-use curated reports will help you make data driven, informed

decisions to tweak business processes as the customer behavior changes, with

just a few clicks on our bot builder.

For more information and to learn about our other offerings,

please reach out to your account executive or contact us at

freshworks.com/professional-services
© Freshworks Inc. All Rights Reserved

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy