Contents

Module 1: Getting Started 1

a) Launching Travelport Smartpoint and Signing-on to Galileo 2

b) Language Translations, Keyboard Mapping and GDS Connection 5
c) Working in the Terminal Window 6
d) Screen Icons in the Terminal Window 8
e) Using the PNR Viewer Window 25
f) Signing-off from Galileo 34

Module 2: Fare Shopping 36

a) Using Calendar 37
b) Filter Shopping Results 38
c) Trip Quote 41
d) Trip Quote Copy 46
e) Using Smartpanel 50
f) Working With Branded Fares 55
g) Unbundled Fares 60
h) Sponsored Flights 61
i) Using Focalpoint Shopping without a Booked Itinerary 61
71

Module 3: Air Availability and Selling 65

Flights
a) Airline Participation in Galileo 65
b) Displaying Availability 68
c) Availability Modifier Toolbar and More Flights 75
d) Branded Fares 84
e) Using Availability Modifiers 88
f) Selling Flights 89
g) Selling a Flight from a Branded Fares 95
h) Displaying Inflight Service 96
i) Displaying a Booking File 98
j) Ignoring a Transaction 99
k) Cancelling Flights 99
l) Inserting and Re-sequencing Segments 100
 Module 4: Fare Quoting an Itinerary 103
a) Fare Quote as Booked 104
b) Filed Fares 106
c) Fare Quote Best Buy (FQBB) 108
d) d) Calculator Option 111
e) Working with Branded Fares 113
f) Identifying Private Fares in the Brands and Ancillaries Screen 116
g) Fare Quote Status Codes 118
h) Pricing Modifiers 119
i) Passenger Type codes 120
j) Travelport Fare Guarantee Policy 123
k) Rewrite Validating Carrier Logic 127

Module 5: Building a Booking File 129

a) Name Field 129
b) Contact Field 135
c) Ticketing Field 136
d) Received Field 139
e) Ending the Booking File 140
f) Using the PNR Viewer Window 141
g) Retrieving a Booking File 146

Module 6: Adding Optional Booking File Fields 152

a) Form of Payment 152
b) Mileage Membership or Loyalty details 155
c) Seat Assignments 158
d) Customer Address and Delivery Address Fields 177
e) E-Mail Field 179
f) Service Requests 181
g) Remarks Field 193
h) Review Bookings 201
i) View Trip 203

Module 7: Direct Payment Carriers 209

a) Travelport Aggregated Shopping (TAS) 209
b) LCC Provisioning 209
c) Pricing Branded Fares with the Same Class 229
d) Ancillary Services 231
e) Optional Services Formats 235
f) Required Passenger Data 236
 Module 8: Ancillary Services for GDS Carriers 243
a) Display Available Ancillaries before End Transact 243
b) Booking Ancillary Service Before End Transact 247
c) Displaying and Booking Ancillary after End Transact 249

Module 9: Fare Display 253

a) Identifying Classes Of Service 253
b) Identifying Fare Types 254
c) International Fare Display 255
d) Fare Rules 257
e) Booking Class Information 259
f) Routing and Mileage Information 260
g) Fare Display Search Qualifiers 262
h) Unbundled Fare Identification 265
i) Fare Display Search Qualifiers Formats 266
j) Historical Fare Display 267
k) Checking Rules Fare Display Rules after Fare Filing 268

Module 10: Queues 271

a) Types of Queues 271
b) Queue Management 274
c) Counting All Queues 278
d) Queue Categories 279
e) Listing Booking Files in a Specific Queue 279
f) Accessing Booking Files in Queues 280
g) Placing Booking Files on Queue 283
h) Working Booking Files in Queue 284
i) Status Codes and Advice Codes 284
j) Ending Transaction 286
k) Ignoring 287
l) Queue Bounce 288
m) Additional Queue Formats 289

Module 11: Time Savers 291

a) Creating a Repeat Booking 291
b) Dividing a Booking 293
c) How to Determine Airline, City and Airport Codes 294
d) Identifying your Pseudo City Code 297
e) Stand Alone Entries 298
f) Displaying Flight Information using Timetables 302
g) Programmable Keys 303
h) Replay Entries 307
i) Recent Booking/PNR 308
j) Quick Commands 309
k) Itinerary Capture 311
l) Calendar Shortcuts 314

Module 12: History and Help 321

a) Display Booking File History 322
b) Copy Terminal Content as Text 326
c) Need Help with Galileo 327

Module 13: Cryptic Formats 338

Module 14 : Galileo Products 356
Module 1: Getting Started

Welcome to Galileo for Travel Professionals using the Travelport Smartpoint course book. This is
designed for both Learning Galileo and Moving to Galileo students.

Throughout this course book, there are references to HELP and ASK Travelport where you can find more
information on each topic.

HELP provides a list of formats. ASK Travelport provides more extensive answers to questions about
Galileo products and services.
As both resources are constantly updated, some references may occasionally change.

Introduction

Travelport Smartpoint has been created as an add-on application for Galileo Desktop that combines the
cryptic environment with point and click navigation.

Graphical user interfaces (GUIs) reduce keystrokes, speed up the booking process and reduce call-
handling time.

Learning Galileo Class Objectives

Upon completion of this course, you will be able to:
 Locate and display information from Galileo online resources
 Create, change, and retrieve Booking Files
 Quote and store air fares based on customers’ needs
 Use queues to manage Booking Files for reservation follow-up
 Troubleshoot Booking Files and get help using Galileo tools
 Identify Focalpoint platform products and advanced Galileo products that enhance job
performance

Module Objectives
On completion of this module, you will be able to:
 Launch Travelport Smartpoint and Sign-on to Galileo
 Use Command Shortcuts
 Work in the Terminal Window
 Work with Flex Windows
 Identify Elements in the Menu Bar
 Use the PNR Viewer Window
 Sign-off from Galileo

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Launching Travelport Smartpoint and Signing-on to Galileo
Travelport Smartpoint is automatically launched when you open Galileo Desktop.

Travelport Smartpoint Classic View provides:

 The Terminal window to enter formats and obtain general responses to the right
 The PNR Viewer window that automatically refreshes the Booking File to the left

Travelport Smartpoint Flex Windows provides:

 Up to 8 terminal windows each with a number for ease of identification which can be
moved, resized and toggled into native mode from the ‘More Options’ icon.
 The PNR viewer window which may be closed and added back in via the ‘More Options’
icon.
 When you sign into Travelport Smartpoint you will also sign into Galileo Desktop.

Enter your agent sign-on and password.

Note: Do not include the SON format in the Sign-on box.

Galileo for Travel Professionals using Travelport Smartpoint 8.0

Your agency manager or secondary authorizer assigns your agent sign-on. Example screen
response:

Note: Some sign-on messages may now include an interactive banner for graphical ads, and an
interactive URL for text ads. Select the interactive banner or URL to open a browser frame containing
the associated website.

Creating your Password

Passwords must be:
 Minimum seven to maximum ten characters in length.
 Alpha numeric (at least one letter and one number)
 Changed every 90 days
 Password changes are limited to one per day.
 The user’s 5 previous passwords will be stored & may not be reused.
 Passwords cannot be from the list of ‘Restricted’ words like months of the year, days of
the week, Galileo, Apollo, United, etc.
 Passwords cannot contain the user’s first name, last name or userid.
 Passwords cannot have consecutive alphabets or numbers i.e ABC or 123.
The Galileo system prompts you when you need to assign yourself a new password. You
cannot use the same password for five consecutive changes and you cannot use the following
as your password:
 Agent sign-on
 Agent name
When you sign on for the first time, you use a temporary password. You are then prompted to change
it to a permanent one and to set a keyword.
You are now live in Galileo and ready to work.
Service Bureau
If you have a Service Bureau sign on, you must emulate the Pseudo City Code (PCC) in which you need
to work.
The following dialog box will be automatically displayed if you have a Service Bureau sign on.

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Note: The cryptic format to emulate another pseudo city is: SEM/XXXX/AG (XXXX is the PCC).
Note: If you do not use your Galileo workstation for a period of 120 minutes, Galileo automatically
signs you out and you lose any unfinished transactions.
Change Password
You can change the password before it expires by using the following entry

STD/ZAB
Where

S T D / is to display sign on profile

Z is a mandatory character advising you are a travel agent
A B is your two-character sign on or initials.

Re-launching Travelport Smartpoint

To re-launch Travelport Smartpoint in the event you close the application, click the

Travelport Smartpoint icon shown on the Galileo Desktop Custom Toolbar.

Note: On successful installation, the Travelport Smartpoint icon automatically installs onto the
toolbar.
Switching between Travelport Smartpoint and Galileo Desktop
To move between the two applications use the keyboard shortcut Ctrl+F12.
Moving between Terminal Work Areas

Just like in other computer reservation systems, Galileo gives you multiple areas so you can work on
more than one Booking File simultaneously.
These work areas are called Terminal work Areas. There are five areas - A, B, C, D, and E.

Work area A is the default and is highlighted at the top of your Window 1 or PNR Viewer Window.
You can click back and forth within the five work areas.

The active work area is highlighted in white (area C).

A work area that contains an active PNR/Booking File is underlined in orange (area B). A work area that
does not contain an active PNR/Booking File, but where you have emulated, is underlined in light blue
(area A). If you hover your mouse over the work area a thumbnail will appear to show the content of
the PNR/Booking File.
Note: The manual entry SA, SB, SC, SD, SE will access work areas A, B, C, D, and E.

Galileo for Travel Professionals using Travelport Smartpoint 8.0

Using Command Shortcuts in the Terminal Window

HELP MD

The following table lists some command shortcuts that you may use when working in the Terminal
window.
To: Press:

Move up (MU) Page Up

Move down (MD) Page Down

Move forward between tab stops Tab

Move backward between tab stops Shift + Tab

Scroll through commands in reverse order Ctrl + up arrow

Scroll through commands in order entered Ctrl + down arrow

Language Translations, Keyboard Mapping and GDS Connection

Travelport Smartpoint has a valuable feature that can be used to help transition you from one GDS
system to another.
It allows you to mix and operate with multiple system languages in the same record. This translation
feature supports a Primary and Secondary Language and can be configured by clicking on the
MYCONNECTION drop down menu above the terminal window.

Travelport Galileo and Apollo systems are the choices available as the primary languages. Galileo,
Apollo, Worldspan, Amadeus, Sabre and Abacus are available as the Secondary Cryptic Language
options.

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There is also the option to map the keyboard to include keystrokes relevant to the reservation system.

Finally each terminal window can use a different Client ID or connect to a different host GDS if required.
Use the Connection Switcher to select available connections in Galileo Desktop (if applicable).
You can then use the Application Menu, select Application settings to configure individual window
connections.

Travelport Smartpoint Classic view

Working in the Terminal Window
Travelport Smartpoint supports multiple terminal windows that can be configured independently.
For example, a Terminal window can have its own font settings or use a different connection to a
different host if needed.
The layout defined can be saved so that Travelport Smartpoint uses it each time upon start up.
The following screenshot and subsequent explanation shows how the Terminal Window is
structured.

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Screen explanation:
Item: Explanation:
Application Menu Provides access to terminal and window
configuration options.

Terminal window tabs Support for multiple tabs

View Switch Divides the terminal window into one or two

terminal partitions (belonging to the same
work area)

Quick Commands toolbar Tool bar for quick commands

Replay icon Terminal entries are captured and can be

replayed by simply selecting the entry and
sending it

Travelport Marketplace icon Select the icon to access Travelport

Marketplace

Share icon The Share icon gives you access to

Travelport ViewTrip and controls print and
copy functions:

- ViewTrip
- Take a window snapshot
- Copy content as image
- Copy content as text
- Print this window

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 Queue Functions Click on an icon to initiate a function

Smartpanel Opens up the Shopping Panel

Status area Activity indicator. Status include:

Ready or Busy

Maximize/Restore screen
Window control buttons
Close Smartpoint
Close
To minimize the screen
Minimise

Screen Icons in the Terminal Window

The following icons are available in the Terminal Window.

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  Quick Commands

 Replay entries

 Travelport Marketplace

 Share

QuickCommands
This icon launches the QuickCommands search panel to enable you to search for a specific topic.
Note: QuickCommands are explained in the Menu items section.

Replay
This icon initiates replay functionality.

Terminal entries are captured and you can replay them by simply selecting the entry and clicking
‘Send’.

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Note: To remove an entry from the list, select the item and click ‘Delete Selected’.

Replay Options
Click ‘Options’ to locate the file location. You can export the entry to list and save to a file location if
required.

Note: You are permitted to capture a maximum of 999 entries. Check the box if you wish the list to be
cleared each time you start up Travelport Smartpoint. Be sure to click ‘Save’ to save your settings.

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Travelport Marketplace
This icon gives you easy access to Travelport Marketplace and a wealth of tools and services including
new versions of Travelport Smartpoint.
Share
This icon gives you access to Travelport ViewTrip if the PNR is open in the Terminal window screen and
enables a variety of print options.
Refer to the following example:

ViewTrip

Take a window snapshot

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Copy content as Image

Copy content as Text

SAT 01FEB14 LONDON/AMSTERDAM 01/0000 01/2359

1 LGW AMS 0620 0835 U28869 WA BA YA 319 E 2 LHR AMS 0635 0905 @CI9362 J4 C4 M7 V4 K7 R4 N7 L7 X7
737 C E 3 LHR AMS 0635 0905 KL1000 J2 CC DC IC ZC Y9 B9 M9 U9 K9 73J C*E

H9 L5 Q5 TC EC NC RC VC GC 4 LTN AMS 0645 0900 U22151 WA BA YA 320 E 5 LHR AMS

0655 0915 BA 428 J9 C9 D9 R9 IC Y9 B9 H9 K9 M9 767 C E

L9 V9 N9 Q9 O9 S9 G9 6 LHR AMS 0655 0915 @AA6726 J7 D7 R0 I7 Y7 B7 H7 K7 M7 L7 767 C*E

V7 G7 S7 N7 Q7 O7 7 STN AMS 0700 0910 U23001 WA BA YA 319 E 8 SEN AMS 0730

0930 U27401 WA BA YA 319 E 9 LGW AMS 0740 0955 BA2758 J9 C9 D9 R9 I5 Y9 B9 H9 K9 M9 734 C E

L9 V9 N9 Q9 O9 S9 G9 10 LHR AMS 0825 1045 BA 430 J9 C9 D9 R9 IC Y9 B9 H9 K9 M9 320 C E

L9 V9 N9 Q9 O9 S9 G9 11 LHR AMS 0825 1045 @AA6502 J7 D7 R0 I7 Y7 B7 H7 K7 M7 L7 320 C*E

V7 G7 S7 N7 Q7 O7 12 LHR AMS 0840 1110 KL1002 J5 C1 D1 IC Z1 Y9 B9 M9 U9 K9 73H C*E

H9 L9 Q9 T9 E9 N9 R6 VC GC 13 LCY AMS 0925 1135 @AF5183 J2 CC DC IC ZC OC W9 S9 A9 Y9 AR8 C*E

B9 M9 U9 K9 H9 L9 Q9 T9 E9 N9

R9 X2 GR 14 LCY AMS 0925 1135 @KL2454 J2 CC DC ZC W9 S9 A9 Y9 B9 M9 AR8 C*E

U9 K9 H9 L9 Q9 T9 E9 N9 R9 G2 15 LCY AMS 1135 1350 @AF5185 J2 CC DC IC ZC OC W9 S9 A9 Y9 AR8 C*E

B9 M9 U9 K9 H9 L9 Q9 T9 E9 N9

R9 X4 GR 16 LCY AMS 1135 1350 @KL2456 J2 CC DC ZC W9 S9 A9 Y9 B9 M9 AR8 C*E

U9 K9 H9 L9 Q9 T9 E9 N9 R9 G4
Print this window
«More Flights»
This option allows you to send the window content to an appropriate printer.

12

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Smartpanel

Smartpanel is a component of Travelport Smartpoint. Smartpanel applies pre-set parameters, such as

classes of service, departure time windows or account code, via a fill in-format to perform a fares-led
search.

Launching Smartpanel

Click on the button located at the bottom of the active Window, and the following pop up
box will launch.

13

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Note: Alternatively, you can launch Smartpanel via the Search menu (Alt+T) or by entering the quick
command #FS.

Smartpanel contains a Basic and Advanced tab. More information is contained in Section 6.

Identifying Elements in the Menu Bar

The Main Menu Bar drop down is composed of eight elements:

 Application
 Terminal
 History
 Window
 PNR
 Search
 Tools
 Help
Note: Some menu items show a keyboard shortcut that can be used. This provides an alternative to
using the mouse.
The keyboard shortcuts are as follows:

 Quick Command Configuration - ALT + F

 Replay Entries - ALT + Q
 Smartpanel - ALT + T
 Programmable Keys Editor - ALT + G
 Recent PNRs - ALT + I
 Scriptwriter Plus Run - ALT + J
 ALT + F12 - Open Quick Commands panel
 CTRL + M - Open calendar widget
 CTRL + K - Launch Calculator

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Application Menu
The Application Menu provides access to terminal and window configuration options.

From this drop-down menu, you can customize the appearance of the Terminal Window.

Application Settings
Travelport Smartpoint supports multiple terminal windows that can be configured independently.
For example, a terminal window can have its own font settings.
The Application Settings drop-down menu enables you to customize display options including
language, theme and color scheme. In addition, you can create additional windows and change font
type and font size, and select a GDS connection.
There is an auto receive field which will automatically enter on end transaction.
Search settings enable you to set the number of search results returned at a time for air availability,
flight shopping and fare display.

Note: You must select ‘Save’ for any changes to take effect.

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General Settings
Click the drop-down menus to select your required settings for language, theme and color scheme.

Click ‘Save’ at the bottom of the screen for changes to take effect.

Other Options
The following features are also available.

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Explanation:

Menu Item: Explanation:

Apply color scheme to PNR Applies color scheme to PNR Viewer

Auto-display sign-on dialog Check this box if you wish the auto-display sign-on
dialog display when you open Travelport Smartpoint.
Note: Some users may prefer to use a Pkey to sign
on to the system.

Auto-display emulation Check this box if you wish the auto-display PCC
dialog emulation display when you sign on to Travelport
Smartpoint or change work areas.
Note: Not all users are required to emulate.

Hide Galileo Desktop Check this box to hide Galileo Desktop when launched
on start up. Travelport Smartpoint can communicate
with the host system without going via Desktop.

Show reset option when Check this box if you wish to see dialog displayed
resolution changes. when you change the screen resolution.

Sell and Follow-On Settings

Check the appropriate radio button to set sell and follow-on settings from the terminal window in
which you are working, or from any terminal window.

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Windows Management
You can easily create additional windows if required. Click ‘Add’ and specify a unique name if
required in the ‘Name of selected window’ box.

Click ‘Save’ at the bottom of the screen for changes to take effect.

Removing a Window
To remove a window, simply highlight it and click ‘Remove’.

Click ‘Save’ at the bottom of the screen for changes to take effect.

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Example display of three windows:

Click on WINDOW on the Toolbar and select the window in which you wish to work.

Changing the Font and Font Size

Select the required Font, Font Weight and Font Size.

Click ‘Save’ to save your required settings.

Note: You can select the Font icon at the bottom of the PNR Viewer Window to amend the font size

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19
in the PNR Viewer Window.

Selecting your Connection

Each terminal window can use a different Client ID or connect to a different host GDS if required.
You can use the Connection Switcher to select available connections in Galileo Desktop (if
applicable).

Click on the drop-down to make the appropriate selection and click ‘Save’ to save your selection.

Changing the Search Settings

The default number of results returned for air availability and flight shopping is 16 and for fare
display, the default number of results is 64.
To change the number of search results returned, select the required number from the options listed
in the relevant drop down menu.

Click ‘Save’ to save your required settings.

Other Features
The Application menu also allows you to:
 Save Window Positions/Settings
 Restore Window Positions/Settings
 Reset Window Positions/Settings
 Reset All Settings to Factory Defaults

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Menu display

Note: Select ‘Reset All Settings to Factory Defaults’ if Travelport Smartpoint does not open up
correctly. The configuration files may have become corrupted.

Terminal Menu
This menu option allows you to manipulate the Terminal Window Tab functionality as detailed in the
menu items below:

The Grid View Mode

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This mode enables the user to access four windows as against one and work independently on each.
The user will have an advantage of not switching screens.
To toggle between windows the shortcut key is Ctrl+1

History Menu
This menu option allows you to review the terminal responses that have been displayed. Response
history can be retrieved for the previous five responses.

 Use Alt + Up arrow to go back to previous interactive response from the response
history
 Use Alt + Down arrow to go the next interactive response from the response history.
Windows
This drop-down menu allows you to switch between windows if you have created additional
windows.

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Example menu display:

If you select ‘Show all windows’, Window 1 plus any additional windows you have created will be
displayed.
Example response:

PNR
This drop-down menu allows you to open dialog boxes that will help to create or edit a
PNR/Booking File.

This drop-down menu allows you to open a pop up box to search for Air, Hotel, Cars, Flight
Shopping, and a combined Flight Shopping and Hotel search.

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 Search

Sell

This drop-down menu allows you to open a pop up box to direct sell air, hotel and car reservations.

Note: You have the option of direct selling hotel and car segments or creating passive segments.

Tools

This drop-down menu provides access to a variety of functions, including Queue Count Options,
Replay Entries, Smartpanel (GUI used for Fare Shopping), Programmable Keys Editor, Recent PNRs,
Calendar and Calculator.

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Select Automatic Update Options to check if you are running the latest version of Travelport
Smartpoint.

Using the PNR Viewer Window

The PNR Viewer Window provides an instant view of the PNR/Booking File. It shows all relevant
PNR/Booking File information and is grouped in sections that can be accessed via a simple mouse click
on the associated Quick Access Button.
Example Booking File:

Note: Hover text displays over the Quick Access buttons. Example screen display:

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25
Quick Access Buttons in the PNR Viewer Window
Except for passenger names and itinerary, all Booking File fields are displayed at any time via the
configurable PNR Quick Access blue buttons. Click on a Quick Access button to display all of the data
applicable to that Booking File field.
Once a specific field is retrieved, it can be closed by clicking on the same Quick Access button again
or by hovering over the data field and clicking the Close button.
Your PNR Viewer buttons will pick up what GDS you are using, either Galileo or Apollo. For example:
This button displays complete PNR/Booking File information with all fields

This button displays Phone Field information.

Blue buttons indicate that content for the PNR/Booking File field is visible in the current display.

PNR Viewer Window Icons

You can display the Travelport Smartpoint window in any size and scroll the entire list of icons in the
PNR Viewer toolbar.
Examples of toolbar:
1. Standard – no additional content:

2. No content to the left, move to the right for additional icons:

3. Select arrow to scroll right. Content is now available to the left:

4. More content is available left and right.

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The PNR Viewer Window provides the following icons:

Advertisements

Click this icon to display current advertisements.

Find

Click this icon to launch a search panel at the bottom of the PNR Viewer
window to search for content in a PNR.

Edit PNR

Click this icon to launch the following menu options:

Recent PNRs

Click this icon to display a list of recently viewed PNRs/Booking Files.

PNR Tools

Click this icon to display a window to enable you to hide certain

PNR/Booking File fields.

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27
Refresh

Click this icon to refresh the PNR/Booking File content.

Font Size

Click this icon to display a slide-rule to enable you adjust the font size in the
PNR Viewer window.

Share

Click this icon to launch ViewTrip and to access print options, previously explained.

Working with Flex Windows

Smartpoint opens in Classic view. To work with multiple windows, select Application Settings from the
APPLICATION drop-down menu.
Under General Settings, switch the Theme from Classic to Flex Windows.

Press the SAVE button.

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28
Press the ‘Yes’ to confirm the change. Travelport Smartpoint will restart opening your selection.
Travelport Smartpoint Flex Windows gives all the same functionality as Classic view with the added
flexibility of being able to move, resize and change the color of individual terminal windows.
The following screen shot shows the default layout when Flex Windows is selected.

The menus across the top of the terminal window are replaced by icons down the left-hand side. The
queue functions work the same as with Classic View but are displayed at the bottom left of the screen.
Select ‘Intro to Flex Windows’ for more information.

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Galileo for Travel Professionals using Travelport Smartpoint 8.0

30
Screen explanation:
Item: Explanation:
Search For Air, Hotel, Car, Flight Shopping searches and
the Smartpanel.

Sell To direct sell flights, hotels and cars and create

hotel and car passive segments.

Tools Access to the tools menu for Quick Command

Configurator, Programmable Keys Editor, Calendar,
EMD Manager etc.
Share Take a Window Snapshot or print the active
terminal window.

Trip Quote Access Trip Quote

Quick Commands Tool bar for quick commands

Marketplace Access to Travelport Marketplace

Replay Terminal entries are captured and can be replayed

by simply selecting the entry and sending it

Help Access to User Guide, Training demonstrations,

Intro to Flex Windows, What’s New In Smartpoint,
eNett Van User Guide and Ask Travelport
Application Settings Access :
 Application settings
 Flex Windows Layouts – 5 preset window
layouts
 Reset All Settings to Factory Defaults
 Quit Application
All Plugins List all plugins

Smartpanel Access to the Smartpanel

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 Agent Alerts Alerts such as queue notifications and
advertisements.
Agent Alerts Alerts such as queue notifications and
advertisements.

Queue functions Display More Queues, perform a Queue Count, Poll

the Queues and Set up Quick View queues via the
Options button.

The Terminal Window

The number of terminal windows can be increased to a maximum of eight (plus one PNR viewer
window). Each window is numbered in the top left corner.
To create new terminal windows or to delete windows click on the ‘More Options’ at the upper right
corner of any window.

From here, you can also:

When availability is displayed the filter icon is located next to ‘More Options’. The filter icon looks like
this.

Any of the terminal windows may be switched into ’Native Mode’ to see native responses. Whilst in
Native Mode the PNR viewer window will not be refreshed automatically.

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The PNR Viewer Window
In Flex Window view the PNR Viewer window is numbered 0.

It also has the ‘More Options’ menu and the following additional icons.
Item: Explanation:
Edit PNR Click this to:
 Create/Edit Customer Information
 Create/Edit Booking File Remarks
 Create/Edit Special Services
 Create Service Segments
 Create/Edit Seat Assignments
Viewtrip Launch Viewtrip with displayed PNR

History Access to:

 Recent PNRs
 PNR History

Press the More Options icon at the upper right corner of the screen. Select Add Window.

You can add a maximum of eight windows. Each window has a number for ease in identification. You
can move windows, change their size and color, and delete windows.

You still have a separate window for PNRs. If you close your PNR window, you can add it back from the
More Options icon or the Tools icon.

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To quickly expand a window to display more results, double-click the header, and double-click again to
retract the window.

You can access built-in shortcuts from the Application Settings icon.

These include customizing window positions, settings, and reset all positions. You can also choose your
preferred Sell and Follow-On Settings.
Programmable keys are still available and can be edited from the Tools icon.

Queue icons (previously discussed) are displayed at the bottom of the screen display.

Display more queues

Display count for all queues

Poll queue count

Options
Note: Grid View is still available in Classic view

Signing-off from Galileo

HELP SIGN

To leave Galileo you must sign off from the system. To sign off all areas in Galileo, enter: SOF

The response is: SIGN-OFF COMPLETE/03APR-GALILEO

Note: If a Booking File is present, Galileo prompts you to finish or ignore the transaction before signing
off.

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Summary
In this module, you learned how to:
 Launch Travelport Smartpoint and Sign-on to Galileo
 Use Command Shortcuts
 Work in the Terminal Window
 Identify Elements in the Menu Bar
 Features PNR Viewer Window
 Work with Flex Windows
 Sign-off from view

Model Review

1. What is the entry to change the password?

2. Which feature in Smartpoint enables one to mix and operate with multiple system languages?

4. Name at least five icons in the terminal command window?

5. What does clicking on the icon allow you to do?

6. Which menu option in Travelport Smartpoint Terminal window allows you to review the five
previous system responses?

7. How do you display previous entries that you made?

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Module 2: Fare Shopping

Fare Shopping provides access to the wealth of Travelport 360 Fares and searches for low fares and
available flights incorporating a wide variety of options to customize and streamline the search.

 Fare Shopping is able to integrate all public, private and net fare content housed
within the Travelport 360 Fares database

 Both Direct Payment Carriers and GDS carriers are returned in the same response.

 A maximum of 8 flight segments may be handled by a single request

 A maximum of 9 passengers can be included in each transaction

 One-way, round-trip, circle trip, single and double open-jaw itineraries are supported

 Low fare searches can be performed with or without a booked itinerary

 Pricing and Availability modifiers can be used to influence the search process and provide
customized results
Fare Shopping merges the manual comparison of tariff data and seat availability into a single request.
You can search for low fares and available flights and make reservations in three easy steps:

1. Search for low fares

2. Book the itinerary

3. File the fare in the Booking File

Module Objectives
On completion of this module, you will be able to:

 Use the calendar to access Fare Shopping options

 Use the map and filter your shopping results

 Use the Smartpanel to search for fares

 Work with ‘Branded Fares’

 Use Focalpoint Shopping without a booked itinerary

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Using the Calendar

Open the calendar from Main Application Menu > Tools > Calendar.
The Smartpoint Calendar is contextual, that means that you can trigger air availabilities, Fare
Shopping requests, hotels and cars from the calendar.
Select the date range by clicking on a start date and holding to the end date. Right click to display
the options.

Select Shopping to display the Flight Shopping Search.

The boxes for the departure date and return date are pre-populated from the calendar.
Example screen display:

Note: You can also launch the Flight Shopping Search from the Search menu.

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Enter the origin and destination, and time if required. You may also specify an airline and cabin, and
number of passengers if more than one is travelling.
Completed screen example:

Select Search.

Filter shopping results

Travelport Smartpoint offers two ways to filter your shopping results.
Using the filter icons on the right of the screen you can filter by price, departure time, journey time
and number of stops. You can also select specific airlines, airports and times that have returned in
the results screen.
The second option is to use the maps icon. This filters the results in the same way but also displays
the route map of the selected journey, and the flying times. This gives you a more visual and
informative view of the results.
Example:

Maps

Filter

Click on the filter icon to display options to filter down the results screen.

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Click on apply to add your filters, as the options are updated the results update in the terminal
window, ‘Filters Applied’ will be displayed at the top of the screen.

Click on the maps icon to view the route map and journey information:

To exit the map view click on the arrow on the top left of the screen.

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Flight Shopping search screen example.

The following table lists the key components of the Flight Shopping screen information for the
first option:
Component: Description:
TTL OF 12 PRICING OPTIONS Total number of pricing options and itinerary
AND options.
14 ITINERARY
OPTIONS RETURNED
PRICING OPTION 1– BOOKED ITIN Pricing option 1 header.
Note: Option 1 is always your booked tinerary.
Option 2 and the following options are from the
lowest price to highest, regardless of the airline.
LOWER FARE AVAILABLE Alert that varies depending on the classes of the
itinerary currently booked.
TOTAL AMOUNT 540.10 Total amount for all passengers including tax.
GBP
ADT Adult fare. Tax
TAX INCLUDED included.
1 EK 162 M 10JUN Option 1 itinerary with applicable booking codes.
«REBOOK» +TQ Prompt to rebook this itinerary.
+TQ Add to trip quote
DETAILS Prompt to view the fare breakdown.
RULES Prompt to view rules text.

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Trip Quote
Beneath each flight option returned, there is a +TQ option.

Pricing and Itinerary options that you have offered to your customer can be added to ‘Trip Quote’. Click
on +TQ to add the option to Trip Quote.

Click on to the right of the screen to display the options that you have added to Trip Quote.

Note that you can quickly and easily clear the options within the Trip Quote basket if necessary.

Position and right-click the cursor over the Trip Quote icon and select EMPTY BASKET.

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Example screen display:

You may select individual options by clicking on Flight Option 01, for example, or you may ‘Select All
Options’. Results can also be filtered if a variety of flights, cars, rail and hotel have been added into Trip
Quote.
Once you have highlighted and individual option, it is possible to book from Trip Quote, by pressing the
‘Book’ or ‘Rebook’ button displayed below each option.
You can view the Rules from within Trip Quote.
Select the required fare component and press the appropriate icon to display the rules in detail or a
summary.
If there is more than one component per flight option, view each set of rules individually by selecting
each one. Close, when finished viewing.

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Some countries require all fees to be clearly shown to their customers. Trip Quote allows you to add a
service fee or mark-up or mark-down, ensuring that the price quoted includes all applicable fees and
charges up front.

Press the ‘FEES button.

You can add a mark-up or mark-down as a fixed amount or as a percentage, or add a fee.

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Refer to the following example showing a fee of EUR 10.00 added as a fixed amount.

Press APPLY

Example screen response:

Note: The fee is added to the fare and tax totals.

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There is a tools option which can be selected to configure the format of the times, rules and the email
details of the sender.

In order to send an email, you must configure your email details using the Tools (cogs) icon at the top
right of the screen display:

The following screen will be displayed:

You can send an email using Microsoft Outlook or SMTP. If you use Microsoft Outlook, the email may be
seen in your Sent email folder. Press SAVE to save your selection.

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Trip Quote Copy

If you want to send fare shopping information via email to your customers or copy the details to an MS
Word document you can also do this with Trip Quote Copy. Trip Quote Copy is accessed either via the
Tools menu, using the Quick command #CMAIN or the fast path key ALT+Y.

When Trip Quote Copy is opened, it reflects what is present on the screen in Travelport Smartpoint. For
example, if a fare shop is displayed on the screen when Trip Quote Copy is opened, the Fare Shop tab
will be opened.

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You can choose which lines of information to send to the customer by selecting specific lines or all lines
to be included, and information in each column can be filtered to obtain the exact information
requested by the traveler.

Once the information is selected press Copy, it can then be pasted into an email or MS Word document
to send to your customer.
Details Display
To view the fare details click on the D details will then be displayed below the pricing option giving you
the journey time of each flight sector and a breakdown of the fare including taxes. If you click on the
‘D’ in option 1 that is the booked itinerary, further details such as the last day to purchase the fare and
the linear fare construction are also displayed.
Example screen display:

Note: Click on Details again to close the display.

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Fare shop results now include OB fees (ticketing and credit card fees) whenever applicable as part of
the grand total. The form of payment must be stored in the PNR or the FP modifier with the first 6
digits of the credit card in order to return the fees. The FQ response will also include a breakdown of
the fees that is part of the fare total. The fee details are shown in the Details section of the fare shop
response. It is important to note that the Galileo guarantee is for the filed fare only and does not
include OB fees.
Rules

To view the rules on the pricing option click on the rules icon R
The fare components for the journey appear. The rules do not display at this stage.

Click on one of the fare components to view the rules for that componet. The rules of a Traditional
GDS carrier will appear in the smart screen, the screen is scrollable and the most frequently used
paragraphs are highlighted in orange.

Scroll down to view all the rule information.

Note: There may have been two separate pricing modifiers used. Click on “Back to Pricing Options” to
return to the fare component screen in order to select rules for the second fare component

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The full Focalpoint Shopping display is shown on the following page. Scroll up and down using the
scroll bar on the right to view more options.
The first pricing option performs an FQBB entry and displays the best fare for the itinerary already
held. It will only show a rebook option as the flights and dates for this option are booked already.
Component Description
BOOK Book the selected pricing option without cancelling the existing
reservation.
REBOOK This will cancel the existing booking and rebook in the new class.
+8 Pricing options are returned in low-to-high fare order and may involve the
same fare with several different itineraries.
These itineraries are known as itinerary options within the pricing option
group.
Click the link to view alternative itinerary options for the fare.
Additional itinerary options (+)
When the option + appears on the display this indicates that there are other itinerary options for the
same price available. This could mean that the passenger can choose a more suitable flight time for the
same price.
Example screen display:

Note: The price is the same as that in the previous screen.

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Using Smartpanel
Smartpanel is a component of Travelport Smartpoint. Smartpanel applies pre- selected parameters,
such as classes of service, departure time windows or account code, via a fill in-format to perform a
fares-led search.
Launching Smartpanel

Click on the icon located at the bottom right of the active Window, and the following pop up
box will launch.
Points to note:
1. Alternatively, you can launch Smartpanel via the Search menu or by entering #FS.
2. Smartpanel can now be accessed from the search menu along with the other search forms and
from the FS button on the terminal action bar.
3. The Smartpanel can also be accessed using the following quick key: ALT + T.
4. Smartpanel access has been removed from the tools menu.

Smartpanel contains two tabs: Basic and Advanced.

Basic Tab
Use the Basic tab to enter travel parameters such as the departure and destination points and
outbound and return travel dates.

Component: Function:
Depart Month view select date
From Type name or city code
Multi Y or M for multi airport city
To Destination city name or code
Multi Y or M for multi airport city

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 Time Arrow down to select time
Cabin Arrow down to select cabin
Direct Y for direct blank displays all
I/E/O Include, Exclude or Only
Carriers Specific Carriers
I/E/S Include, Exclude or Via Specific city
CNX Connections via cities
Insert after Segment Option to add to existing itinerary
Fare Type Options to select fare options. You
may select:

 Published Only
 Private Only
 Net Only
 Published and Private
 Published, Private and Net
Process as one ways Option to calculate fare as round trips
using one way pricing
Passengers Number of passengers and PTC
Refresh Refresh / Clear display
Search Search for fare following set criteria
Save As Option to save search for future use
Cancel Close the Smartpanel

Advanced Tab

You may check the appropriate boxes to specify the following parameters:

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Fare Modifiers

 Agency Private
 Airline Private
 Tax Exempt
 No Cabin Downgrade
 Exclude Economy Unbundled Fares
 Account Code Only
 GDS Carrier Account code
 Direct Payment Carrier Account Code
 Direct Payment Carrier Promo Code

Penalty Modifiers
 No minimum Stay
 No maximum stay
 No Advanced Purchase
 Specify a Penalty Tolerance
Discount Modifiers
 Amount
 Percentage
Connections

 Stop Direct
 Non-Stop Direct
 Single Interline Connection
 Double Interline Connection
 Single Online Connection
 Double Online Connection
Availability Modifiers
 Reduce Flight Times
 Reduce Overnights
 Multi Airport Connections

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Completed Basic Tab screen example:

Note: To request a round trip using one way pricing, select the “Process As One Ways” checkbox and
click the Search button.
Two one-way searches appear in the divided Smartpoint App window. Example screen
response:

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Note the ‘calculator’ icon. To work out the total cost of the fare without selecting the flights
individually click on the calculator icon for each fare required.

Note: You can perform a maximum of 18 calculations that can be added together over 9 tabs with
split screens on each.

The calculator enables you to view relevant information such as total journey time and previous or
next day arrival.

Information can also be added to Trip Quote directly from the calculator. Screen example:

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Working with Branded Fares
The Fare Shop response screen also identifies fares that are ‘Branded Fares’.
Refer to the following itinerary for travel from London to San Francisco and return Example screen
response

The Fare Shop response screen identifies fares that are ‘Branded Fares’. ‘Branded Fares’ are clickable
and displayed in green. British Airways (Pricing Option 3) is used in this example.
Click on the icon to see the detail, of the fare. Example screen response:

Note that the fare is GBP 435.70 plus taxes.

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Click on the green interactive fare link to display branding information. Example screen
response:

The initial screen displays branding for the price selected from the Fare Shopping response,
and one Upsell fare if returned for the outward journey London to San Francisco.
Fare information shown in the middle of the screen display is half of the round trip fare shown in
the detail on the previous page, not including taxes.
The total including taxes is shown at the bottom of the screen.
Points to note:
 Prices are approximate
 Some carriers include taxes in the Fare Shopping response and some do not
 When the Brand is selected, the Price is specified. There may also be additional
fees that are not included in the shopping response.

 Click on the tab at the top of the screen to display Branded Fares for the
San Francisco to Calgary sector that may be different. (For best practice if you select an
upgraded fare on the outbound trip for a Direct Payment Carrier, you should select the
same upgrade for the return sector.)
 Click on the required brand option on the left of the display to change the descriptive
text in the middle of the screen and the price at the bottom will show as an addition to
the original fare.
We will look at booking an ancillary item later in this training course.

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Click on the MATRIX tab to easily compare all the ancillaries/services provided for each fare
option.

Example screen response:

Hover text is available for the header icons.

Clicking on the tick, cross or currency code will give you further information on the relevant icon in a
pop up window.

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To upsell a fare, return to the DETAILS tab and select the required brand then click on ‘FARE QUOTE’.

The ‘Summary’ screen is displayed. Example screen response for Club World:

The price is updated and the total of the fare and taxes for the selected brand is shown in the
bottom-right of the screen.
Note: You can click ‘MODIFY’ at the bottom of the screen to make a new selection.
Click ‘CONFIRM’ to make the booking. The flights are booked in the required class, and the fare filed
in the Booking File.
Example Booking File:

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Identifying Private Fares in the Brands and Ancillaries

A padlock icon in the Brands and Ancillaries screen indicates that a Private Fare applies.

Refer to the following screen example:

Place your cursor over the icon to sell the tooltip.

The Private Fare icon also displays in the Matrix.

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Note: If you select a fare that doesn’t combine with the agency private fare, you will receive an error
message.

Screen example:

Unbundled Fares

Unbundled Fares are when traditional carriers such as Air France and KLM sell cheaper tickets that do
not include services that you would usually expect from such carriers.
Unbundling fares may mean different things to different airlines so it is important to be clear what is
and isn’t included in the ticket price.
As these types of fares will not always be suitable for all travelers it is possible to request Fare
Shopping results not include these fare types.
Example entry: FSPAR1MARFRA5MARPAR+/FXD
Note: It is possible some flights returned still may not include free checked baggage, this may have to
be paid for as an additional ancillary.

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Sponsored Flights
Sponsored flights are flight options that may be shown as part of the fare shopping results, at the top
of the screen. These are advertised flights and will be shown based on the routing, dates and
passenger type code (if included in your entry) you have selected.
They will not necessarily be the lowest price option compared to other shopping alternates returned,
even though they will be the first fare that is shown.
They will be separated from other flights by a dotted line and will have an orange AD shown next to
them.
It is extremely important that you pay extra attention when offering options returned from an FS
entry, as the Sponsored Flight shown will not necessarily be reflective of the cabin class entered in
your search criteria.

Using Focalpoint Shopping without a Booked Itinerary

Help FS

Focalpoint Shopping can also be used when there is no booked itinerary. You must specify the travel
details after the FS function identifier.
The basic entry starts with routing and dates but there are many optional entries that may be added
to tailor the shopping request to your customers’ requirements.
Example entry: FSAMS12AUGSIN30AUGAMS

Note: This entry is only valid if there is no itinerary present. You can add many options to the basic
entry.

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The Focalpoint Shopping screen displays. In this example, it shows 80 pricing options and 169
itinerary options:

Optional Entries without a Booked Itinerary:

Request Focalpoint Shopping: Enter:

Star Alliance FSLAX11JUNLON19JUNLAX++//*A

Surface sector FSLON10JANDXB--AUH20JANLON

2 Passengers FS2FRA10JUNLON20JUNFRA

Airline Private Fares FSFRA10JUNLON17JUNFRA+-ACCT

Preferred carriers FSSYD11JUNTYO/QF19JUNHKG/CX

Surface sector FSCHI10JULLON--PAR20JULCHI//+AA

Direct FSLAX11JUNLON19JUNLAX++.D

Business class outbound first FSSIN11JUNHKG-BUSNS 10JUNPAR-FIRST

inbound
Adult and child FS2FRA10JUNLON20JUNFRA +P1.2*C07

Exclude Unbundled Flight FSPAR5JUNFRA9JUNPAR+/FXD

options

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Summary

In this module, you learnt how to:

 Use the calendar to access Fare Shopping options

 Use the Smartpanel to search for fares
 Use the filter options
 Work with ‘Branded Fares’
 Use Focalpoint Shopping without a booked itinerary

Module Review

1. What does +3 indicate in a shopping results display?

1. More than 3 different fares exist

2. More than 3 different itineraries exist
3. More than 3 seats available at this price

2. What function will the FS icon at the lower part of the screen launch?

3. What does the E in the following screen shot from Smartpanel indicate?

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4. What does the - - in this Fare Shopping entry indicate?: FSLON12SEPPER- -SYD12OCTLON.

5. How are ‘Branded Fares’ identified in a Fare Shopping display?

6. What does the # symbol in front of a carrier code identify in a Fare Shopping display?

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Module 3: Air Availability and Selling Flights

Availability responses in Travelport Smartpoint, come via a direct carrier link, and automatically
populate the availability screen with last seat availability for over 300 participating airlines.
It is not necessary to request a Direct Access availability display to validate last seat availability
before selling.

Module Objectives
Upon completion of this module, you will be able to:
 Describe airline participation levels in Galileo
 Display availability
 Recognize Ground Transportation Options
 Identify Travelport Sponsored Flights
 Identify Branded Fares
 Use availability modifiers
 Sell flights
 Sell connecting flights
 Display inflight service
 Book Guaranteed Payment airlines
 Book Ticketless airlines
 Display the Booking File
 Ignore a transaction
 Cancel flights
 Add and re-sequence segments

Airline Participation in Galileo

Airlines can offer their flights and services through Galileo at different participation levels.
These levels are:
 Full
 Booking
 Basic
The participation level determines the degree of access you have in Galileo to an airline’s flight
inventory.

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Full Participation
Airlines that have full participation in Galileo offer the best level of access. Being a Full
Participation carrier, allows an airline to make real time changes.
Full participation airlines can offer other services to you such as special service requests and advance
seat assignments.
It is possible to identify these carriers by the presence of a “C” link indicator in the availability
display.
Indicator: C

Booking Participation

Airlines that have booking participation in the Galileo system offer booking capabilities without
providing access to current availability.
When you request availability, the Galileo system sends a message to the airline’s system requesting
seats on a flight. The airline’s system then returns a message to the Galileo system, either accepting
or rejecting the request.
Booking participation level carriers can also handle other airline services, such as wheelchair
requests.
It is possible to identify these carriers by the presence of a “B” link indicator in the availability display.
Indicator: B

Basic Booking

Basic booking level supports those carriers who operate in a ticketless environment. These carriers
typically do not participate in BSP or other Bank Settlement Plans nor do they issue any travel
documents.
They are sometimes referred to as “ticketless carriers”, and no electronic tickets are issued.
Basic Booking carriers do not display a link indicator on the availability display.

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Airline Link Indicators
In order to have visibility of the number of seats available, it is possible to convert availability from
Alpha to Numeric. Links are indicated by “B” or “C” at the end of the line in the flight availability
display.
Refer to the following flight availability for travel from London to Delhi.

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To convert the alpha availability when the link indicator is C, make the carrier specific entry A*
followed by the carrier code e.g. A*UL

To convert the alpha availability when the link indicator is B, make the carrier specific entry A*
followed by the carrier code e.g. A*KL or the last seat availability entry AL followed by the line
number e.g. AL2

In this example, convert the alpha availability for Jet Airways (9W) to a numeric display by entering
either A*9W or AL6

Example screen Response

Guarantee
Travelport Smartpoint returns the segment a guarantee if the Sell entry has returned seats. Airlines
that display with a “B” or “C” will return the Sell with an “O”
Indicating guaranteed sell.

Record Locator Return

Record Locator Return allows the airline to return its record locator to Galileo once the PNR appears
in their system. The record locator is a unique series of letters and/or numbers that identifies a
PNR/Booking File in a computer reservation system and then attaches itself to the Galileo Booking File.
Displaying Availability
HELP AVAIL
You can check airline availability for your customer in Galileo using a basic air availability display. You
first need to know the assumptions the Galileo system makes about the flights that display on the
screen.

Galileo Assumptions
When you request basic availability, Galileo uses the following assumptions. Galileo displays:
 Nonstop flights first, followed by direct and connecting flights (based on the shortest time it
takes to get from origin to destination)
 Flights with a preferred departure of midnight for all possible travel options from 0001 through
1159
 Applicable flights of all participating airlines

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Displaying Basic Availability
A basic availability can be displayed in 3 ways namely Search Tab, Tools Tab and Commands.
Using the Air Availability Search Option on the Toolbar
Searching for availability is to use the Air Availability Search option from the toolbar.

A fill-in format displays for you to complete with the search criteria:

Note: Round Trip is the default. You can select a one-way journey if required.
You can enter either city codes or the city name. The required option will appear at the bottom
of the list. Hit enter to populate the fill in box or arrow down in the list to select a city and enter.
It is also possible to enter the country the passenger is travelling to, all of the cities (with the code
and name) will then be displayed in the drop down.

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To enter dates either overtype or click the calendar icon. A specific carrier can be added by
typing in either the carrier code or carrier name.
The required option will appear at the bottom of the list. Hit enter to select it.
It is also possible to select the number of passengers, preferred departure times and the preferred
booking class code. The results returned will show only the booking class code requested.
Refer to the following completed example for travel from Seattle to San Diego departing 1 June
and returning 6 June for two passengers.

Note: Click Search when you have completed the fill in format.
Searching for Availability using the Calendar
Another way to search for availability is to use the calendar. To access this click on the TOOLS
option on the tool bar and select Calendar.
Note: When you have opened the calendar, scroll down to display the maximum number of months
that you can book in advance. The calendar can be expanded by dragging the outer edge.
Click on the required outbound date. If you also require return availability, click on the relevant date.
The duration of the trip will be shown on the calendar. Right-click the mouse to access the context-
sensitive menu. Example screen display:

Note : that there are two relevant options to choose from - Availability and Last Air.

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Availability Option
If you choose Availability, the fill in format displays, with the dates pre-populated. The routing will
be pre-populated with the last routing you searched for. Overtype this with the city name or code
that is now required, along with other search criteria.

Searching for Availability using Commands

To display air availability, enter A followed by the departure date, origin city or airport, and
destination city or airport.
Refer to the following example, to display flight availability from Paris to New York for 12 April.
Enter: A12APRPARNYC
Example screen response:

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The following table lists the components of this availability screen and the components of line 2 of
the display.

Component: Description:

Header line Shows the day of week, date and origin and destination and the
24-hour period for which availability is displayed.
1 Line reference number.

CDG JFK Airport codes

0820 1040 Flight departure and arrival times (in local time for each city)

AF 22 Airline two-character code and flight number.

Note: @ indicates a code share.
J9 C9 D9 I9 Classes of service (booking codes) and number of seats
etc. available to sell in each class.
77W Code for type of aircraft (equipment).

Component: Description:

C Carrier Specific Display – Full Participation Carrier

* The carrier is able to identify where the request has come from,
and returns the most up to date and appropriate availability to
the display.
E e-ticket available

<<B>> Branded Fares Available

Travelport Smartpoint availability responses come from the direct carrier link, and automatically
populate the availability screen with last seat availability for over 300 participating airlines.
Depending on the selected colors in the Application settings, the display is interactive.
Black: Items in black on the availability display indicate static information with no interactive
capability.
Green: Class available
Grey: Closed or zero seats available
Orange: Waitlist
Blue: Click on or hover for more information

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Decoding Items
Hover the mouse over items in blue to decode them and to provide further information. You can also
click to expand an item.
Hover over a 3-letter code to decode an airport.

Hover the mouse over the carrier code to decode the carrier

Hover the mouse over the flight number to display terminal information and the elapsed flying time.

On connecting flights the information displayed will also detail how long the passenger has on the
ground. On flights to or within the United State the On Time Performance is also displayed.

The @ symbol in front of a flight number indicates the flight is a codeshare. Hover the mouse over
the symbol to identify the operating carrier.

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Hover the mouse over the equipment code to identify the aircraft type.

Seat Availability
Seat availability is color-coded to enable you to distinguish between:
 Available seats shown in green
 Waitlist closed shown in grey
 Seats on request or available to waitlist shown in orange

Connecting Flights and Flying Times

Refer to the example to display flight availability from London to Sydney for 1 November.
Enter: A1NOVLONSYD

Direct flights are displayed on lines 2 and 3.

Connecting flights via Delhi (DEL) are displayed on lines 4 and 5. This is known as an interline
connection as there are different airlines (VS, AI)
Line numbers 6 and 7 are known as an online connection as the flights are operated by the same
airline (AI).
The asterisk (*) between the departure and arrival time indicates that the flight arrives two days after
departure.
An end item between the times indicates that the flight arrives the following day, and a minus symbol
indicates the flight arrives the day before the departure date.
A number (1) between the departure and arrival airports indicates that the flight stops once en-route.
Click on the number for more information.

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In this example, the flight touches down in Singapore. Click on the number again to close the
information display.

Availability Modifier Toolbar and More Flights

The Availability Modifier toolbar allows you to change dates and the number of passengers after an
initial availability has been performed.

This allows quick access to the same availability request for the day before or the day after, or for a
different number of passengers up to a maximum of nine. To minimize the toolbar, simply click on
the calendar on the right of the toolbar.
The “More Flights” link at the bottom of the display returns more air availability.

You can use the keyboard shortcut ALT + M if you wish, instead of clicking with the mouse.
Note: Clicking on the More Flights link or using ALT + M does not remove the original 16 flight
options. You can scroll up and down to view all availability options that have been displayed.

Outbound and Return Availability

Travelport Smartpoint enables you to search for outbound and return flights in a single transaction.
Outbound and return availability displays are shown using the upper and lower terminal partitions.

Outbound and Return Availability is displayed from a single entry using “++”.

If you require the same routing in reverse for the return there is no need to add the routing after ++.
Just add the return date.

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Refer to the example to display flight availability for travel from Los Angeles to New York on 1 August
and returning 8 August.
Enter: A1AUGLAXNYC++8AUG

This will display availability for 1 August from LAX to NYC in the upper partition and availability for 8
August NYC to LAX in the lower partition.
Example screen display:

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Each partition has the previous and next day date choices, and number of passengers. As you
select the number of passengers for the outbound flight, the return alters accordingly.
Refer to the following screen display:

Note: If you wish to display a specific carrier on both the outbound and return journey, you must add
it to each leg.
For example, enter: A1AUGLAXNYC*UA++8AUG*UA

Filter Availability
Press the filter option to filter flight availability.

The display can be sorted by Departure Time and Journey Time, and number of stops. You can also filter
the displayed airlines and also use the slider to amend departure and arrival times. If there is a
preference of airport this can also be selected.

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Press the button to add the availability information to Trip Quote to send information to your
customer.

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You may select individual options by clicking on Option 01, for example, or you may ‘Select All Options’.
Results can also be filtered if a variety of flights, cars, hotel and rail have been added into Trip Quote.

There is a tools option which can be selected to configure the format of the times, rules and the email
details of the sender.

Select the Trip Quote cog to change the configuration of the finalized quote format:

Select ‘Basket Settings’ to change the time or currency format.

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You can send an email using Microsoft Outlook or SMTP.

Select Email Configuration.

If you use Microsoft Outlook, the email may be seen in your Sent email folder.

Press SAVE to save your selection.

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Trip Quote offers a number of options. Press the ACTION button at the bottom of the display.

You can send the data as HTML, Text or Raw format. Raw format sends the itinerary as it displays in the
GDS.

Specify relevant email addresses, subject, header and footer and additional text if required.

You can also specify a language and order your selection, and include booking class and rules if
appropriate.

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Refer to the screen display on the following page.

Press PROCEED to send the email or PREVIEW to preview the email prior to sending the email.
Note that you can quickly and easily clear the options within the Trip Quote basket if necessary.
Position and right-click the cursor over the Trip Quote icon and select EMPTY BASKET.

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Frequently Used Availability Formats
The following table lists frequently used formats.

Item: Use this format:

Redisplay previous availability A

Display Return availability departure time AR1700
(1700) same day

Display opposite availability Date AR15NOV1700

(November 15) and departure time (1700)

Note: You may use many cryptic air availability follow-up entries, but not all entries are supported.
Travelport continues its effort to integrate them in future releases of Travelport Smartpoint.

Identifying Travelport Sponsored Flights

ASK Answer ID AN7824

Sponsored Flights are flights that appear above the neutral air availability display. Typically,
participating airlines use Travelport Sponsored Flights to promote a new service or promotional fares
in the availability display in order to highlight flights you may not otherwise notice.
The Sponsored Flights section of the availability display automatically appears above
the neutral availability display.
The neutral display remains separate and lists the same number of flights as it did previously.
Refer to the following screen example:

There may be a maximum of three Sponsored Flights in a display.

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When you book a class of service from a sponsored flight, the Brands and Ancillaries screen opens
automatically, enabling you to offer your customer the option to book upgrades and ancillary
services.
Branded Fares
Fare types and fare families are displayed in the GDS and identified as Branded Fares.
If an airline has filed their fares with branding information, the indicator <<B>> is displayed below the
line of flight information. Click on that to display Branded Fare information.

Note: For multi-segment flights, the indicator will only appear once for the first line of the group.
Refer to the example to display flight availability from New York to Boston.
A20JUNNYCBOS

Click on the indicator <<B>> (or tab to the indicator) to view Branded Fares for Delta Air Lines flight
2672.

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Example screen response:

Note: Smartpoint will be unlocked and accessible, even when the Branded Fares Window is open.
The Branded Fares window can be dragged to another location.
The display may vary depending on the way the airline files or associates their booking codes to
brands, and booking classes may be grouped differently.
When flights are operated as a code share, you will be able to see the operating carrier.
As each Brand is selected, information relevant to the service included will be displayed in the middle
of the screen. The example below refers to the Brand type ‘Basic Economy’.
Information is displayed on the right of the screen detailing Ancillaries available for each brand, if
applicable. However, these cannot be selected at this time.

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Click the tab at the top right of the screen to display a matrix view of what is included for the
highlighted fare family/type.
Each column header has an icon over which you can hover to show a tool tip to explain the icon.
A green tick indicates items are included in the ticket price, a red-cross means that the item is
not available for that brand, and a currency code indicates this is an item which can be
purchased.

To exit this screen, click on either CLOSE or X.

Note: Occasionally the indicator <<B>>branded fares will display but Branded Fares may not be
available at that time. In this case you will see the following message:

Trip Quote Copy

If you are wanting to send flight availability information via email to your customers or copy the
details to an MS Word document you can do this with Trip Quote Copy. Trip Quote Copy is
accessed either via the Tools menu, using the Quick command #CMAIN or the fast path key ALT+Y.

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When Trip Quote Copy is opened, it reflects what is present on the screen in Travelport Smartpoint.
For example, if an availability is displayed on the screen when Trip Quote Copy is opened, the
Availability tab will be opened.

You can choose which lines of information to send to the customer by selecting specific lines or all
lines to be included, and information in each column can be filtered to obtain the exact information
requested by the traveler.

Once the information is selected press Copy, it can then be pasted into an email or MS Word
document to send to your customer.

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Using Availability Modifiers

HELP AVAIL
You may need to check availability for flights and override the Galileo default display. To do so,
you can add modifiers to your availability format.
This section shows how to use some common modifiers. You can choose to:
 Use a single modifier.
 Combine modifiers in a single entry.
The following table lists some frequently used modifiers.

To check availability for: Use this format:

Specific departure time A6JUNMOWCDG1900
Specify Noon A6JUNLAXNYC12N
Specific airlines A6JUNSYDSIN/QF/BA
Specific departure time and specific A6JUNDXBDEN1400/DL
airline

Specific airport of multi-airport city A6JUNPARLHR#

Specific connection city A6JUNPARSYD.SIN
Two connection cities A6JUNPARLAX.NYC.STL
Online connection A12SEPBGOMNL/YY#
Specified Carrier Only A12SEPLONNYCBA#
Specified connection point A25MARLONDPS.LON/BA#
with specified airline only

Availability by Journey time AJ12SEPAMSMNL

Availability excluding trains A1MAYLONPAR/T-
Availability excluding A15JUNLONDXB/G-
ground transportation
First available from 22 DEC on direct AF22DECLONBGI/VS.D
flights Note: Searches forward for
all direct VS flights

First available from 22 DEC on AF22DECLONBGI/VS.D@C

direct flight in Specific Class (C).

Note: You can also use modifiers with opposite availability (AR) formats

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Selling Flight
After determining which flight is best for your customer, you are ready to sell the flight.
This section explains when and how to:
 Sell a flight
 Interpret a sell response from Galileo
 Display a Booking File to see how Galileo organizes it
Selling a Flight
Display flight availability for travel from MAD to ROM, departing 1 November and returning 6
November.
Enter: A1NOVMADDXB++6NOV
The Terminal window will now partition showing the outbound sector in the top partition and
the return in the lower partition.
Example screen response:

Note: If you require availability for the next or previous day, you can use the options in the
availability modifier tool bar at the bottom of each partition to make any changes.

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Click on the drop-down to specify the number of passengers required before selling the seats.

To sell seats, click once on the required booking class in each availability display. The sold seats
will display in the PNR Viewer window on the left of your screen. Example screen display:

Understanding the Sell Response

The following table lists the components of the sell response.
Component: Description:
1 Number of this flight segment in itinerary
EK Airline
142 Y Flight number and class of service
01NOV Date of departure
MADDXB Origin and destination airports
SS2 Sold segment (SS) and number of seats (2)
1430 0035 Departure and arrival times (local time for each city)
* Indicates sold through Inside Link.
E Electronic ticketing available for this flight
SU/MO Day of the week
ADD ADVANCE
PASSENGER
INFORMATION… Alert to add Secure Flight information

DEPART DXB TERM 3

ARRIVES MAD TERM4S Airport terminal information

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Further Information
As with the availability screen, information is color-coded. Click on the line number to add a
hotel or car to your booking.

The booking class code gives access to the seat map (if available) for the booked class of
service.

Click on the flight number to display flight service information.

Note: Click X to close the display.

Click on an airport code to display detailed airport information.

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Hover the mouse over the booking status codes for an explanation.

Note: When the booking is ended, the status code changes to HK (holding confirmed) to indicate
that the booking is confirmed.

The *ALL button below the itinerary displays all information in a Booking File. As more
information is added, additional buttons will be displayed.

Using Cryptic Formats

You can also use cryptic formats to sell seats.

Enter N1B6 to sell one seat in B class from line 6 of the availability.

If you have searched for outbound and return flights and wish to use cryptic entries to sell, you
must place the cursor in the top partition for the outbound flight and in the bottom partition for
the return flight.

Enter N1B4 in the lower partition to sell one seat in B class from line 4. Enter N1B1Y2 to
book 1 seat in B class in line 1 and Y class in line 2.

Enter N1B1* to book all connecting flights from line 1 in B class

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Selling Connecting Flights
Check availability for travel from Atlanta to Sydney, departing on 1 November and returning 20
November.
Enter: A1NOVATLSYD++20NOV

Connecting flights are displayed.

If there is a connection and the same booking class is required for each flight, double click on the
booking class code to sell the entire routing in the same class. For example, for the outbound
journey, double-click on Y class for segment 1 and 2.

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To book a different class of service from connecting flights for the journey, click once on the
desired class from each leg. For example, click on Y for segment 1 and F for segment 2.
Once classes have been chosen for all legs, the sell results will display in the PNR Viewer window.
Example screen display:

Waitlisting Flights
Waitlisting is a system used within the airline industry when flights and booking classes do not
have seats available. It is quite common for passengers to cancel confirmed seats before
departure, so airlines maintain a list of passengers who wish to be confirmed if seats become
available.
When the status of a flight is waitlist only, the passenger will be waitlisted when you make the
entry to sell the seat.
If the airline is able to confirm the seat, they advise you by changing the status code in the
itinerary and updating the Booking File.
The Class may display”0” or “L” to enable wait listing.

Carriers may also have interactive waitlist so that when an interactive sell is requested and
seats are not available a carrier may return the sell entry with the following messages:

If the waitlist is closed then no further action can be taken, but if the waitlist is open, the seat may
be waitlisted with the following entry: N1Q1LL
If the carriers are not using Interactive Waitlist, you must click on the class and the system will
automatically return LL (waitlist) status.
Check flight availability for travel from London to Miami. Enter: A15APRLONMIA
Example screen response:

As “F” class displays 0 seats available, click on the class and the system will automatically waitlist
the flight.

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Selling a Flight from a Branded Fares
Seats can be sold from the Branded Fares window, by clicking on the required class on the
display. Remember to select the number of passenger required from the drop down within the
window before selecting the seats.

Sell results look no different than if sold from an availability display.

Seats can also be selected from within the Matrix view of the Branded Fares window, remember
to select number of passengers from the drop down before selecting the required booking class.

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Displaying Inflight Service
HELP *SVC
You can access additional information such as meal services, flight times or terminal information, for
any flight in a Booking File or from an availability display.
The services can be displayed for entire itineraries or for specific flights.

The function identifier for displaying inflight service information is *SVC

This displays all segments in the itinerary.

*SVC gives a general overview of the itinerary showing the flight time of each segment, which meal is
served and the departure/arrival terminal.

Example screen display:

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Use the following entry to view individual segments within a Booking File.
TTB1 (segment 1)

The information shows the board time and terminal and arrival time and terminal. EQP is the type of
aircraft.
The total flying time displays the flying time without including any stopover time.
Similar information can be obtained by hovering over the flight number in the itinerary; however,
this information is more detailed.

Inflight Service from Availability

To display inflight service information for a flight from availability, enter TTL1, for Line 1 of the
availability.

Example entry: TTL1 (for line 1). Example screen

response:

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The following table lists the components of the response.

Component: Description:
AA 1061 Airline 2-character code and flight number
ATL Boarding point
TIME Departure time (local time)
T –Terminal Terminal number
D/I Domestic or International
OFF Time Arrival time at destination
2:27 Total flying time from origin to destination
* Arrival 2 days after departure date
# Arrival 1 day after departure date.
- Arrival previous day
TSA (if shown) Indicates US government secured flight

Displaying the Booking File

HELP DISPLAY

When you sell a flight, you create an itinerary – one of the mandatory parts of a Booking File. You can
display the Booking File at any time during the selling process.
The PNR Viewer provides an instant view of the Booking File.
Information in a Booking File is grouped in sections that can be accessed via a simple mouse click on
the associated Quick Access Button.
Note: The function identifier to display the Booking File is: *R
Enter *I to display only the itinerary segments.
Example screen display:

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Ignoring a Transaction
You can disregard an action or series of actions that you have performed in a Booking File by
ignoring the transaction. Ignoring a transaction lets you “start from scratch.”
The function identifier to ignore a transaction is: I

To ignore a transaction, enter the function identifier I. The Galileo system ignores the transaction.

Cancelling Flights
HELP CANCEL

There are several reasons why you may need to cancel all or part of an itinerary. For example, a
customer may change their travel plans or a better flight may become available.
This section explains when and how to cancel a segment as well as an entire itinerary.

Cancelling a Flight
There are a few points to remember regarding canceling segments. Any flight or flights that you sell
directly after you cancel a segment automatically replace the canceled segment. This continues until
you display the Booking File (*R) and Galileo renumbers the segments in the itinerary. This can be
important when you cancel a flight in the middle of an itinerary.

The function identifier to cancel flights is: X

To cancel a segment, enter the function identifier followed by the segment number. Example entry:
X1
Galileo responds with NEXT REPLACES 1 in the Booking File.
Note: NEXT REPLACES 1 means that the next segment you sell becomes segment number 1.

To cancel an entire itinerary, enter the function identifier followed by the letter I. Example entry: XI
Galileo responds with ITINERARY CANCELLED in the Booking File.

Cancelling and Rebooking

In Galileo, you can cancel and rebook a flight in a single entry. The following table lists the most
frequently used entries.

To cancel: Use this format:

Segment 1 and rebook in a different class of service @1/V
Segment 2 and rebook same flight for a different date @2/23JUN
Segments 1 and 2 and rebook same flights for a different date. @1-2/24JUN
Air segments only XA

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It is also possible to change the number of seats booked when creating a Booking File. Using the
Entry @1/2 change segment 1 to 2 seats, or @A/3 change all segments to 3 seats.
This entry must be performed prior to ending the booking.

Example Entry: @1/2

Note: This function is not available with all airlines and you may receive an error response: UNABLE
– DUPLICATE SEGMENT.
Inserting and Re-sequencing Segments
HELP INSERT

An itinerary should be in city and date sequential order. There may be times, however, when
you need to insert a segment or re-sequence segments in the itinerary.
Travelers sometimes add a side trip to an existing itinerary or fly into a city and then continue their
journey by flying out of a different city. When that happens, the portion of the journey between
those two cities that is not flown is called the surface portion or ARNK that stands for arrival
unknown.
This section explains how to add flight segments, insert an ARNK, and re-sequence flight segments
in an itinerary.
The function identifier to insert a flight segment or ARNK is: /
Adding Flight Segments
You can insert flights into an existing itinerary.
To insert a flight segment, use the following steps:
Enter the function identifier followed by the segment number after which it is to be inserted.
Example: /2
Note: /0 inserts before the first segment in the itinerary.

Display a basic availability for the new flight.

Sell the new flight.
Display the Booking File to renumber the segments in the itinerary. The new segments
appear numbered sequentially.

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Adding Surface Segment / ARNK
You can insert ARNK into an existing itinerary in a single format.
To insert ARNK, enter the function identifier (/) followed by the segment number it is to be inserted
after, end item, and the letter Y.
Example entry: Y or 0A

ARNK now appears in the itinerary.

Re-sequencing Segments
You can change the order of segments in an itinerary. This is useful for itineraries where the
segments are not in sequential order.
To re-sequence the segments in an existing itinerary, enter the function identifier (/) followed by the
segment number it is to be inserted after (3), slash (/), and the segment number to insert (2).
Example entry: /3S2

(Insert segment 2 after segment 3.)

Module Review

1. What are the three ways to check flight availability in Travelport Smartpoint?

2. How do you book one seat in B class from lines 7 and 8 of the following availability display?

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3. What is the format to display flight details for segment 3 in a booked Booking File?

4. What is the format to re-order segment 2 after segment 5 in a Booking File?

5. What is the command to cancel an itinerary?

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Module 4: Fare Quoting an Itinerary

Travelport 360 Fares provides quick and accurate pricing for air segments, and fares are updated
several times a day to ensure accurate fare quotes.
The system is designed to quote a fare for a maximum of 16 segments and a maximum of 8 fare
components. Fares for a maximum of 99 passengers may be quoted in one entry for a maximum of
4 passenger types.

Module Objectives
Upon completion of this module, you will be able to:
 Identify Galileo pricing assumptions
 Identify pricing options
 Display fare rules
 Fare quote an itinerary using pricing modifiers
 Use Focalpoint Shopping with a booked itinerary
 Galileo Fare Guarantee Policy
 Rewrite Plating Carrier Logic

Galileo Pricing Assumptions

The Galileo system makes several assumptions when you price an international itinerary:

 All passengers in the booking require fare quotes

 All passengers are adults unless an infant or a specific passenger type code has been
used when the name field was added

 All segments are to be quoted

 Ticketing to take place on the same date as the fare is quoted or within the guarantee
limits

 Sale and ticketing to take place in the country of the terminal location

 A stopover is assumed where connections are 24 hours or more for international

travel and 4 hours or more if the journey is within North America

 Passengers are not exempt from any ticketable taxes

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Fare Quote as Booked
H/FQ
Ask Answer ID AN799 and AN800
After you sell the flights, you must fare quote the itinerary. The function identifier to price an itinerary
is: FQ
This quotes the lowest fare in the class booked. Example itinerary:

*Example Entry: FQ
Example screen response:

The system quotes the lowest applicable fare for the booked itinerary. The fare quote is
automatically filed in the Booking File provided there are names present.
The fare, taxes and total are displayed individually.
Additional fees, e.g. credit card may apply:

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The carrier may offer additional services such as seats or bags:

The cost and baggage allowance for each segment is displayed. In this example for travel between
Amsterdam and Madrid there is no free baggage allowance.
However, the passenger can pay 30 euro for the first bag and 70 euro for the second bag.
To access the rules on the fare quote click on Display Rules:

Note: Any regions who do not use Automatic Plating carrier logic will receive the response “UNABLE
TO FILE - NEED PLATING CARRIER” in the last line of the fare quote. It is necessary to add /CXX at the
end (where XX is the plating carrier). For example, enter FQCBA or FQBBCBA.
The following table lists the most frequently used pricing options.
This option: Prices itinerary at:
FQ Lowest fare for the class of service sold per passenger in the Booking
File. For example, if you sell segments in Y class, the Galileo system
quotes the lowest available Y fare.
FQBB Best Buy available per passenger in the Booking File.
FQBB++-AB Fare quote the lowest fare in the cabin booked for the corresponding
class of service, e.g. out in business class and returning in economy
class.
FQBB++-PREME Lowest applicable fare in Premium economy class
FQBB++-FIRST Lowest fare available in First class
FQBB++-BUSNS Lowest applicable in Business class
FQBA Lowest Fare on an Airline (British Airways)
FQA Quote Alternate fares for the booked itinerary
FQP1-2.3*C07.4 Quote Passengers 1 & 2 as Adults, 3 as a Child of 7 years, 4 as an Infant
FQS1-4.6 Quote Segments 1, 2, 3, 4 & 6, all passengers
FQ*C05/ACC Quote for a child accompanied by an adult in a separate Booking
File
FQ.H1OCT11 Quote Historical fare as per ticketing date specified, with current
day taxes (used for partial reissues)
FQ.T1OCT11 Quote Historical fare and taxes as per date specified (used for partial
reissues)
FQ: P-SPL01 Pricing as per Private Pricing (DEAL CODE) where P - Pricing SPL01 -
Deal code. This entry will give you the lowest private fare
combinations among all private fares loaded in the PCC with or
without account code

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Filed fares

H/ FF

The fare quote is only visible in its fare quote format immediately after the fare quote entry. When you
display the booking after you have fare quoted it, a Filed Fare button is displayed.

Example Booking File:

To view the Filed Fare enter *FF1 or click the *FF button. Example entry: *FF1

Example screen response:

Note: The fare quote will remain in the itinerary until it is cancelled.

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The following table lists the key components of the FQ response.

Component Description

FQ1-S1 Fare quote segment 1

AP G 09MAY17 72/AG Agent alert and date of fare quote
LAST DATE TO PURCHASE TICKET: 25MAR18 Latest date to purchase ticket for this fare

G 09MAY17 Guarantee until midnight on 9th May.

Computer generated price and date of fare
quote.
LON AF PAR 317.18B3WKYGB9 Linear fare construction and segment fee
NUC317.18END END = end of fare construction

FARE GBP260.00 TAX 13.00GB TAX 24.70UB Base fare, taxes, and total fare ZP – USA flight
TOT GBP297.70 segment tax
XF – Passenger Facility Charge (USA airport
tax)
REFUND/CHANGE Endorsement box specifications
T P1/S1/ET/CAF/TAEA7 Ticketing line

Note: If FQ is entered three times there will be three identical filled fares in the Booking File.
However, the system will not let you end transaction as it will see that duplicate filed fares exist.
To view all filed fares in a booking, enter *FF or click the FF button in the PNR Viewer
window.
Example screen response:

In this example, the Status on FQ1 displays “I” for Invalid. This fare was for the original class of
service and was guaranteed.

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When the class was rebooked and the new fare quoted it invalidated FQ1 and quoted the new
lower fare with a “G” Guarantee status.
To cancel the filed fare if it is no longer required, enter: FX1
Example screen response:

Note: You must cancel any duplicate fares before you end transaction. Other filed
fare entries:
Format Action

Display all filed fares *FF

Display in detailed Linear *FF1 or *FF1P2
format
Ticketed Filed fare field will automatically be updated when
a ticket is issued
Cancelled FX1 Cancel filed fare 1
FX1.3.5 Cancel filed fare 1, 3 and 5
FX1P2.4 Cancel filed fare 1 passenger 2 and 4
FXALL Cancel all filed fares

Restore fare for re-ticketing FF1@R

Amended FF1BG40K
Note: The free baggage allowance may be
amended without altering the guarantee status of
the fare. Other areas of the fare may be amended
using manual fare build entries

Fare Quote Best Buy (FQBB)

H/ FQBB
The FQBB format prices an itinerary for your customer at the Best Buy fare available for the
itinerary as booked.

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To price the best buy for this itinerary, enter FQ followed by the letters BB (Best Buy). This
booking has already had a basic Fare Quote (FQ), and the fare has been filed. To view any
lower priced alternative fare, enter: FQBB.
Example screen response:

The following table lists the key components of the FQBB response.

Component Description

LOWEST FARE AVAILABLE FOR THIS Advises of the lower fare in the alternative class
ITINERARY
Any additional charges, e.g. credit card

Additional services, seats or bags

FQBBK Agent alert to rebook segments.

Use the tab stop to rebook the same flights in the
correct class of service for the lowest available fare,
or enter FQBBK.
The FQBBK format automatically cancels the booked flight segments and resells them at the
lower fare.
Points to note:
 Use the FQBBK entry after FQBB to update the classes and file the fare.
 Redisplay the Booking File after the FQBBK entry to allow the Galileo system
to renumber the itinerary.

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Example screen response to FQBBK:

The Galileo system automatically rebooks the itinerary in the lower class. The following table
lists the key components of the FQBBK response.
Component Description

FQBBK Pricing format.

REBOOK SUCCESSFUL Agent alert indicating automatic rebook status.
Note: If lowest fare already booked, NO REBOOK
REQUIRED alert appears.

Fare Quote Best Buy in Cabin

If the itinerary is booked in different classes, FQBB will return the lowest fare in economy class.
In the following booking, the passenger requires the lowest fare in economy class (Y) on the outbound
flight and in Business (J) class on the inbound flight.

Entry FQBB++-AB (As Booked)

Example screen response to fare quote best buy as booked entry:

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The system has offered T class on the outbound flight, which is the lowest fare in economy class, and
in Z class in the business class cabin on the return flight, which is the lowest available fare in the
business class cabin.
Calculator option
The calculator link is available on FQ and FQBB screens enabling you to offer customers a variety of
flight combinations at the best price and to easily communicate the accurate total price to them.
The calculator functionality also provides the ability to book, rebook, and add the details to Trip Quote.

Example fare quote:

London to Johannesburg.

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Select the <+CALC> link to open the calculator.

Next, fare quote flights from Johannesburg to Port Elizabeth.

Select the <+CALC> link to add the second fare quote to the calculator.

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The calculator shows the total fare for each fare quote and calculates a grand total. Buttons at the
bottom of the calculator enable you to book quoted flights, re-book quoted flights, add the quotes to
Trip Quote and clear the calculator.
Stop information can be expanded by selecting the arrow:

Working with Branded Fares

You can access Branded Fares and Ancillaries from a fare quote. Refer to the
following example Booking File.

Fare quote as booked. Enter: FQ

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Example screen response:

Travelport Smartpoint shows available branded fare information immediately. Click on VIEW or click
on the price in green to display the Brands and Ancillaries screen.
Note: Hover text states ‘Branded fares are available, click to view’.
Example screen response:

Note that the ‘FARE QUOTE’ button is disabled as the fare is already stored in the Booking File.
If you select a brand for a higher fare, the total is adjusted, and the FARE QUOTE button made active.

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Refer to the following screen example.

When the choice has been finalized, press FARE QUOTE to display a summary with the final price.
Example screen display:

The Summary screen shows the new class of service in which the flight will be rebooked.
In addition, when you click on REBOOK, Travelport Smartpoint will rebook the new class of service
and store the new fare in the Booking File.

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Note that Branded Fares and Ancillaries may be accessed when the price is shown in green after FQ,
FQBB, FQBA or FQBC formats.

Identifying Private Fares in the Brands and Ancillaries Screen

A padlock icon in the Brands and Ancillaries screen indicates that a Private Fare applies.
Refer to the following screen example:

Place your cursor over the icon to sell the tooltip.

The Private Fare icon also displays in the Matrix.

Note: If you select a fare that doesn’t combine with the agency private fare, you will receive an error
message.

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Screen example:

Displaying Fare Rules

After pricing an itinerary, you can access the Galileo system for detailed fare information. Automated
fare rules display subjects, such as the type of penalty that may apply or advance purchase
requirements. You can see a rule summary or a rule category on a specific subject (refer to Module
6).
You can display fare rules if you have priced the itinerary using FQ or FQBB. The fare rules screen
identifies the types of rules and restrictions that govern the fare, such as penalties that may apply,
advance purchase requirements, and blackout dates.
From this screen, you can display the rule category that provides more detail about that particular
rule.

Click on Display Rules

Note: The Galileo system displays the rule for the most restrictive fare used in the itinerary.
It is also possible to display the Filed Fare and click on the relevant component or fare basis the
system will then display the relevant rules.

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You can scroll through all the fare details. If there are two separate fare bases or fare components,
then you can click back to the fare components and select the rule for another component.

Fare Quote Status Codes

H/GUAR

The following Fare Quote status codes are used in the Galileo system.

Fare Quote S tatus Explanation

A Airline Private Fare
B Input manually by agent
C Computer generated
G Guaranteed Fare
I Invalid as a result of itinerary/class change
M A manual fare. Pricing modifier was used to obtain the fare
N Fare no longer 'guaranteed' as fare not ticketed within the
required time period.
P Agency Private Fare
R The fare has been restored for re-ticketing
X Expired fare
Fare Quote status codes are the source of reference for determining if a fare quote has been
automated by the Travelport 360 Fares system.
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Travelport will investigate an automated ticketed fare produced by Travelport 360 Fares on the
Galileo reservation system that results in an ADM to your agency, if the Fare Quote status code is 'A',
'C', or 'G'.
In addition, the Fare Quote status code 'P' will be considered for investigation if the fare has been
marked up/down via the Agency Private Fares product.

Pricing Modifiers
You can override any of the Galileo pricing assumptions to define your request. You can use pricing
modifiers with any FQ or FQBB entry.
This section describes how to use and combine the following pricing modifiers:
 Name select
 Segment select
 Passenger type
 Discounts
 Booking Identification Code

Name Select

The name select pricing modifier overrides the assumption that all passengers are adults and priced
the same. Individual passenger fare breakdowns appear in the order requested.
Note: Infants are ignored unless name selected with an adult. The name select modifier is: P
To fare quote the itinerary exactly as booked for Passenger 2 only, enter FQ followed by the name
select modifier (P) and the first Name field, second passenger.
To fare quote multiple passengers, the . (dot) is equal to plus and the – (dash) is equal to through to.
Example: FQBBP1-3.6 will Fare Quote Best Buy for passengers 1, 2, 3 and 6. Example: FQP2 will fare
quote passenger 2
Segment Select
The segment select pricing modifier overrides the assumption that you want to price all segments.
The segment select modifier is: S
You can use this modifier to price a single segment, a segment range, or selected segments.
Single segment
To price segment 2 of the itinerary as booked, enter FQ followed by the segment select modifier (S),
and the segment number.
Example entry: FQS2
Segment range
To price segments 1 through to 2 and segment 5. Example entry: FQS1-2.5
Note: All segments within the range must be air segments. To price segments
1, 2, 3 and segment 5, 6, 7, 8
Example entry: FQS1-3.5-8

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Selected segments
To price segments 1 and 4 as booked, enter FQ followed by the segment select modifier (S), segment
number 1, end item (.), and segment number 4.
Example entry: FQS1.4

Passenger Type Codes (PTC)

HELP PTC

It is not normally necessary to include a passenger type code as part of the fare quote entry as it
can be incorporated into the name format.
However if it is omitted from the name field, the system will assume all passengers are adults (with
the exception of infants, who are specifically identified in the Booking File).
You can add a two-digit age to the PTC if there is an age restriction. The entry can also be used with
FQBB.
This booking is for one adult, one child and one infant:

Example entry: FQ
Example screen response to FQ entry:

The system will apply the child discount if the PTC is entered in the name field. It is recommended
that the passenger numbers be in ascending order.
If there is no specific fare for the passenger description code requested then the system will default
to the applicable adult fare. This will be reflected in the passenger description (PSG DES) and a
warning message will appear below the grand total of the fare quote response.
Passenger description codes that require a specified percentage discount such as RP (reduced price),
result in a fare quote with FQM (Manual status) and fares are not guaranteed.
The system simply discounts an adult fare by the percentage specified but does not validate that the
percentage is correct or that the fare is permitted for the itinerary.

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Passenger Type codes and descriptions may be displayed using the following entries:
Explanation Formats
Display a complete list of codes and descriptions PTC
Display a list of codes and descriptions beginning with the PTC/E
letter E
Search for codes by description, all passenger type codes PTC/Standby
which match the word are displayed
Passenger Type Codes with an Age Requirement
If an airline has not filed any age restriction and standard rules apply, then the passenger type codes
such as CNN,SNN may be used in the fare quote, e.g. FQ*CNN or FQ*SNN
However if an airline has filed an age restriction, NN must be replaced by the age for fare quote
purposes, e.g. FQ*C10 or FQ*S65. The age entered is validated against the age restriction in the fare
rule.
If the PTC has been included in the name field, it is not needed when you price. If it is used, then it
will override the PTC in the Name field.
Discount

There may be some instances when your passenger qualifies for a discount, you can use discount
modifiers to price the itinerary.

Percentage discount
To price the itinerary with a percentage discount off the base fare, enter FQ followed by an asterisk (*),
the reduced price modifier (RP) and the percentage amount.
Example entry: FQ*RP25

Note: You can apply a discount up to a maximum of 100%. The following

screen prices an itinerary with a 25% discount.
Example screen response to FQ*RP25 entry:

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Amount discount
To price the itinerary with an amount off the base fare, enter FQ followed by an asterisk (*), the
fare amount modifier (FA) and the amount.
Example entry: FQ*FA100

Booking Identification Code

The Booking Identification Code (BIC) modifier prices all segments at a specific class of service. You
can use this modifier to request a fare quote using a specific class of service for the entire itinerary or
for a segment or a range of segments for all or specific passengers in the Booking File.
The Booking Identification Code modifier is: Example entry: FQ.Y
The Galileo system prices the itinerary in Y class (full economy class). Example entry:
FQ.C
The Galileo system prices in C class (business class).

Combining Pricing Modifiers

You can combine pricing modifiers to override multiple assumptions. Pricing modifiers can be
specific to a name or segment.
After entering the first modifier, enter additional modifiers separated by a slash (/).
Refer to the following example to Fare Quote Best Buy segments 1 and 4 for passenger 1 only, and
reduce the base fare by 10%:

Example entry: FQBBP1/S1.4*RP10

Example screen response:

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Using Focalpoint Shopping with a Booked Itinerary
Focalpoint Shopping prices a booked itinerary at the lowest available fare and searches schedules
and fares to find the lowest priced alternative itineraries.
All agents in registered pseudo city codes have unlimited access to Focalpoint Shopping.
To price a booked itinerary using Focalpoint Shopping, enter the function identifier

FS
Example Booking File:

Note: FS quotes a total fare for all passengers in the Booking File instead of quoting a fare for each
passenger.
Travelport Fare Guarantee Policy for tickets issued on/after 1 January 2014 Ans ID 9617

This ASK Travelport answer sets out Travelport's policy (the 'Policy') dealing with the reimbursement
of Agency Debit Memos (ADMs). Travelport is under no obligation to make any ADM payments, but it
will in certain circumstances make ADM payments to current subscribers where an ADM meets the
criteria set out in this Policy.

These payments are entirely at Travelport's discretion and do not create any legal obligation on
Travelport to make any such payments in the future.

This Policy should be treated as a guide only and does not alter or create any contractual agreement
between Travelport and the subscriber/customer ('Subscriber'). This Policy is personal between the
Subscriber and Travelport and is not to be provided to third parties.

Travelport may review, withdraw and or replace this Policy at any time without prior notice. This
Policy supersedes any provisions in previous policies setting out the treatment of ADM payments by
Travelport.

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ADM Eligibility Requirements
In order to be eligible for review and/or consideration for payment by Travelport, an ADM:
 Must have been issued against a ticket that was automatically priced and automatically
ticketed on either of the Galileo (1G), Worldspan (1P) or Apollo Systems (1V) ('Travelport
GDS')
 Must relate to a ticket priced using data distributed to the Travelport GDS by a carrier in
accordance with the applicable filing rules and guidelines of Travelport accepted data
suppliers (such as ATPCO and SITA
 Must relate to automated tickets priced using taxes and currency exchange rates
updated and maintained in the Travelport GDS system
 Must not be a result of invalid data filed by the carrier or due to non-standard pricing results
 Must not be a result from updates to fares, rules, fees, surcharges or any other tariff
provisions made by Travelport at the request of a carrier
 Must be submitted in accordance with the ADM submission process and
accompanied by all required information as outlined below in this Policy
 Must be issued against a ticket that has already been used to provide passenger
transportation
 Must be submitted not more than 12 months after the original date of ticket issuance
 Must have been issued under one of the FCPI codes ('code') which are eligible for
consideration. Note: For a list of eligible FCPIs, please refer to ASK Travelport answer
AN9643
 Must relate to automated carrier ticketing fees (OB) distributed by accepted data suppliers
(such as ATPCO and SITA) for which Travelport has agreed to implement. For a list of those
carriers please refer to ASK Travelport article AN8126 - Which Airlines have implemented
ticketing fees (OB)?
 Must relate to automated free baggage allowance data distributed by accepted data
suppliers (such as ATPCO and SITA)
 Additional eligibility requirements relating to tickets reissued using Travelport Rapid Reprice
and/or ARNE .Travelport may consider ADM submissions for reissued tickets when the
Rapid Reprice and/or ARNE processing has been successful and a new ticket issued against
Rapid Reprice/ARNE fare results provided that:
 The original ticket was auto-priced by a Travelport GDS system or verified as auto-
priced by a Travelport GDS system and...
 The reissued ticket has been auto-priced by Rapid Reprice/ARNE or verified as auto-
priced by a Travelport GDS system and...
 The reissued ticket has been issued against automated Rapid Reprice/ARNE results and has
not been subject to manual override or other modification.

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 ADMs that will not be considered for review
Subject to Clause 1 eligibility requirements set out above, and in addition to circumstance where
an ADM has been wrongly or fraudulently applied, Travelport will not consider reimbursement
for any ADMs which arise as a result of any of the following. Note that this list is not
exhaustive.
 Any pricing element(s) that the system user has overridden from the Travelport GDS
automated fare resulting in change of FCPI code from 'autopriced' to 'manually priced'
 Errors in carrier fare filing or other carrier initiated fare errors
 Tickets issued using fare data obtained from shopping/air search responses
 ADMs related to fare/tariff displays
 Claims for reimbursement of tickets issued against a fare other than the lowest available
 Tickets issued for pending or future travel (travel that is not yet completed)
 Itineraries that are not flown or that are cancelled
 Tickets issued by a carrier on behalf of a Travelport GDS subscriber
 Voluntary changes to itineraries en-route
 ADMs issued for variance in interpretation of fare rules where automated rules do not exist or
apply
 Manually constructed fares including manually created fare quotes, use of fill-in-formats,
fare identification codes (where fare rule provisions have been violated), pricing modifiers
(such as stopover, connections, break point and discount modifiers) or any manipulation
of the itinerary and pricing application
 Altered tickets including: any ticket field or document altered or modified by erasure,
handwriting, correction fluid, typing, or by the use of software or any other means will
not be considered.

Note: Use of revalidation stickers is not considered a ticket alteration as long as the revalidation
was done prior to the start of travel and in accordance with the rules applicable to the
fare.
 Eligibility of Passenger Types - while certain fares obtained by the use of passenger
eligibility information such as Passenger Identification Codes, Passenger Type Codes,
residency, nationality or any other passenger eligibility designators may be considered
under this Policy, the eligibility of the passenger for such a fare is not considered
 Violation of sales restrictions associated with the usage of a non-Adult passenger type code,
e.g. form of payment, residency and/or eligibility restrictions, passenger age, etc.
 Non validated rules or conditions: fare rules or provisions that cannot be validated during
pricing for ticket issuance (such as those entered by the airline in a free-form note format)
will not be considered, including charges related to itinerary changes, refunds, penalties,
minimum group size and tour payments
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  Tariff, rules, text and supplemental/informational displays - this Policy applies only to
pricing for ticket issuance. Information on displays (including but not limited to
shopping, tax calculator, fare/tariff display, text, pricing not for ticket issuance) will not
be eligible for reimbursement
 Tickets issued irrespective of system alerts displayed during pricing for ticket issuance that
require agency review to confirm price results are applicable for the itinerary, e.g. round-
the-world pricing results
 Tickets issued in bad faith where a Subscriber has intentionally issued a ticket for fares
where reasonable inquiry on the part of the Subscriber would show that such fares had
been incorrectly quoted through the Travelport GDS
 Abusive, fraudulent or invalid booking practices such as cancel and rebook to circumvent
fare rules or creation of multiple bookings
 Non-fares related fees and charges, e.g. paper ticket charges, first/second checked
baggage fees, commissions, endorsements, tour codes, ticket designator
 Any disputed refund amounts deducted on sales report
 Over-collection of fares or taxes
 ADMs attributable to Plating Carrier Selection
 Overrides to auto-priced fare results at time of ticketing
 Carrier Service Fees
 Rapid Reprice if,
- The original ticket issued by Travelport was manually priced or verified as manually
priced by Travelport or...
- The Travelport reissued ticket was manually priced or verified as manually priced by
Travelport or...
- The reissued ticket was not issued against the automated Rapid Reprice result
and/or had been subject to manual modification.
ADM Submission Process
Travelport may consider ADMs referred to it by current Travelport Subscribers, provided the
Subscriber submits all the required documentation in the correct format.
Please refer to Ask Travelport for the Travelport ADM sub mission process
Travelport Response
Travelport may review and respond to all valid ADM submissions as set out in this
Policy. Travelport's decision is at its sole discretion, is final and not open to appeal.
ADMs that may be referred by Travelport to the Carrier
Where an ADM is submitted to Travelport by a Subscriber and Travelport determines that the ADM
arose as a result of a carrier issue, Travelport may refer that ADM with research findings to the
carrier.
Travelport has no responsibility for payment of such ADMs and it has no right or direct ability to
instruct the carrier to cancel such ADMs.
Travelport has no obligation to refer an ADM to a carrier and any such decision to refer an ADM will
be entirely at its discretion.

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 Rewrite Validating Carrier Logic
Currently Travelport 360 Fares selects one potential validating carrier for pricing. By enhancing this
functionality, the lowest fare can be considered that may have previously required the customer to
supply an alternate validating carrier.
This enhancement will not impact manually built pricing records created by the customer.

Customer benefit
 Enhanced processing to ensure the lowest fares are considered.
 Full adherence to validating carrier validation processes including interline agreements,
Global Alliance agreements, General Sales Agent carriers (GSA), and Category 15/35
validating carrier restrictions.

Detail and customer examples

When a validating carrier is not specified by the agency, the pricing and shopping responses will
return the lowest fare on any valid validating carrier for that ticketing agency. When more than one
validating carrier can be used for the final pricing solution, processing will select one of the fare
owning carriers as the validating carrier before considering other validating carriers.
Processing will initiate checks to ensure the most logical carrier is selected as the validating carrier.
 The validating carrier selected must have electronic ticket agreements with all the carriers
on the itinerary.
 If a carrier has a General Sales Agent (GSA) or Sponsoring Carrier (SCT) agreement with other
carriers, those carriers will also be included as validating carrier candidates.
 When validated, the Travelport Worldspan PAT (Positive Authorization Table) or Travelport
Apollo / Travelport Galileo AAT (Agency Account Table) AUTH field, must contain the
validating carrier.
Agencies on all cores will have the option to either allow or disallow PAT/AUTH validation by
SID/PCC for pricing. This validation will not be skipped at the time of ticketing. In order to ticket, the
validating carrier must be listed in the Travelport Worldpsan PAT table or the Travelport
Apollo/Travelport Galileo AAT AUTH field of the ticketing agency.

For Travelport Apollo and Travelport Galileo agencies, AAT AUTH validation will be based on whether
the agency participated in Default Plating Carrier Logic. Agencies who were activated to Default
Plating Carrier Logic will continue to have their AAT AUTH validated. Agencies who were not
activated to Defaulting Plating Carrier Logic will not have their AAT AUTH validated. Determination as
to whether the AUTH field should be validated (PCAO-Y/N) will be based on the agencies
participation in Default Plating Carrier Logic

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Summary
This module described the formats you need to price and store the fare in the Galileo system.
Specifically, you learned how to:

 Identify Galileo pricing assumptions

 Identify pricing options
 Display fare rules
 Price an itinerary with pricing modifiers
 Focalpoint Shopping with a booked itinerary
 Galileo Fare Guarantee Policy
 Rewrite Validating Carrier Logic

Model Review

1. Identify three assumptions Galileo makes when pricing an itinerary.

2. What is the format to find the lowest price when the reservation is booked in first class?

3. Describe the type of fare quote you receive as the result of a FQBB entry.

a. Lowest fare available for all cabins

b. Lowest fare displayed regardless of availability
c. Lowest fare displayed for the cabin selected only

4. What is the format to price segments one and four only at the best buy fare?

5. What does the fare status code “X” indicate?

6. What is the Passenger Type code ACC?

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Module 5: Building a Booking File

This module covers the steps to complete a Booking File/Passenger Name Record (PNR) in
Travelport Smartpoint.

Module Objectives
Upon completion of this module, you will be able to:
 Identify Booking File fields and create a PNR
 End a Booking File.
 Understand the PNR tools and icons
 Retrieve a Booking File.

Required Booking File Fields

Every time you book an itinerary in Galileo, you build a Booking File for your customer. Galileo
stores travel information in two types of Booking File fields: required and optional.
Galileo will not save the Booking File unless it includes all the required fields. In addition to the
itinerary, there are four other required fields:
 Name
 Phone
 Ticketing
 Received
Note: An easy way to remember Booking File required fields is to think of the word PRINT: Phone,
Received, Itinerary, Name and Ticketing.

Name Field

H/NAME

The Booking File must contain the names of all passengers for whom you are making reservations. You
must include infants, even though they do not occupy a seat. A maximum of 99 passenger names may
be included in a Booking File.

If you have more than nine passengers travelling together in a Booking File, it is considered a group
booking, and seats must be requested from the airline.When making airline reservations or issuing
tickets, the passenger name is added in a specific format: Family name, first name, title

Points to note:

 Use recognized titles, such as Mr, Mrs, Ms, etc.

 Do not use hyphens or spaces
 The passenger’ name that you enter into the Booking File must be exactly the same as the name
shown in the passenger’s photo documentation.
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Passenger Type Codes

You can add a Passenger Type Code (PTC) to a Name field in the Name field remarks box. PTCs are
used to facilitate pricing when discounted/special fares are applicable to certain passenger
categories.

When the PTC is present in the Name field remarks, it is not necessary to repeat the PTC in the
pricing format. If both the Name field and pricing format contain a PTC, the PTC in the pricing format
overrides the PTC in the Name field.

A list of PTCs can be accessed by typing H/PTC. The prefix for adding the PTC is P- followed by the
code. For example a child of 7 years old, would have the entry P- C07 in the name remarks.

To add a passenger name(s) to a Booking File you can select from the PNR drop down menu to
Create/Edit Customer Information

Alternatively, click on the icon at the bottom of the PNR Viewer window.

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In Flex View:

This opens the Customer Information dialog box:

To add a name, click the PLUS to enable the name field. When adding the title you can select from the
drop down or type in the title (which will narrow down the drop down options accordingly). Click the
Apply button for each name added.

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There is an option which you can tick in order to use the same last name for all passengers.
Example:

When you then add each subsequent name, the surname will already be pre- populated, although
this can be over typed if required.

Click on the Save button to add the names to the Booking File.

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Name Remarks
You may add name remarks to a passenger name, these name remarks print on the ticket, required
for certain tickets such as a date of birth for senior citizen fares.

Children and Infants

The IATA definition of a child is a person who has reached their 2nd birthday but not their 12th
birthday.
On adding a child’s name, include the title MSTR for a boy, or MISS for a girl. Add the age of the
child to the Name remarks section in the following format: P-CNN (replace NN with the age of the
child, for example 08).
For an infant add the date of birth to the Name remarks section.

Example:

Points to note:

 A name remark may be added to any passenger name. Other examples could be the
date of birth for a youth passenger, DOB 10JUN98 or accounting details regarding a
corporate account.
 When an infant is added to a Booking File, a servicing message is automatically sent to all
airlines included in the itinerary. Click in the box marked Infant to have this properly
recognized and fare quoted within the booking file.
 The child will initially display as an ADT. Once the save button has been pressed the child PTC
will change to CHD as long as the correct name remark is present.
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Changing/Deleting the Name Field
Each carrier has their own policies and procedures regarding name changes, and most of them
require approval or authorization to process a name change. Refer to ASK ID AN728.
From the screenshot below, names display in green, this means they are interactive. When you click
on a name, it launches the Create/Edit Customer Information dialog box.

Alternatively click on the icon at the bottom of the PNR viewer window or click on PNR from
the tool bar & select the menu option Create/Edit Customer Information

To change the name simply select the passenger and select the pencil icon to access and overtype
data in the name field boxes, click on Apply before saving.
Should the passenger no longer be required in the Booking File, click the X symbol next to the name
to delete.

Name change on an Ended Booking File

The majority of airlines do not permit name changes to be made after a Booking File has been
ticketed. Check in Ask Travelport for guidelines. If the airline does not permit a name change, the
system will respond as follows:
NAME CHANGE NOT ALLOWED

Every Booking File you create must include your agency phone number and likely a phone number
for your customer. A Galileo Phone field includes a city code and type of contact.
Enter your agency phone number first, because Galileo automatically sends the first phone field to
the boarding airline.

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Click the plus button to add passenger and agency phone information followed by apply. When all
contact details have been applied you can then either move to the next tab to add more customer
details or select save.
Additional contact information such as an email address may also be entered at this time although it
is not a mandatory field.
To save time, you can pre-store your agency phone number, city location, and type of contact in your
Agency File, which is identified by your pseudo city code.
Galileo moves, per your request, your pre-stored phone number into the Booking File. You then add
your name to the Phone field.
There can be a maximum of 99 phone fields in a Booking File. Minimum/maximum characters limit
for all fields can be found under H/PHONE
Contact Field:
Changing/Deleting the Phone field
The phone fields may be modified or deleted at any time. To view the contact information, click on

the button to expand:

Here you will see the stored phone numbers. Click on the green FONE text to launch the Create/Edit
Customer Information box:
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Select the pencil to access the number to overtype or click on X to delete, then apply and Save.

Email address
To add an email address, click on Add to activate, select from the drop down either From Email (you
would add your agency or work email address) or To Email (the passenger/s email address) tab to
the email section and enter the relevant email information.
Note: This is an optional field.

Ticketing Field
Although there are several options available within the Travelport Smartpoint ticketing dropdown,
you will generally choose one of the following:
 TAU - date to issue the ticket.
 T – advise that tickets are issued.
The Ticketing field is a single-item field. You can enter only one in a Booking File.
The ticketing field can be viewed in the *T area of the Booking File and an attempt to end a
booking without this field returns:
NEED TICKETING INFORMATION.

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Future Ticketing Date

To create a ticketing field that indicates when the ticket will be issued, open the ticketing tab in the
Create/Edit Customer Information box.
If wanting the minimum ticketing field you can begin to type the word “already” and it will short cut
to that option.
Example:

Click on the drop down menu and select TAU- Arrange ticketing date.

When selecting a date, the Booking File will automatically drop on the ticketing queue for the date
specified.

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Additional options are available such as adding remarks or sending the Booking File to another PCC to
be ticketed:
Example:

Already Ticketed

To create a Ticketing field that indicates the ticket has been already issued select T- Passenger
Already Ticketed, this is also known as the minimum ticketing field.
Example:

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Changing the Ticketing Field

It is possible to change the ticketing field. To view the ticketing arrangement, click on the *TD
button in the PNR Viewer window.

Click on TKTG to launch the Create/Edit Customer Information box.

The ticketing field may be edited by selecting the pencil icon or deleted by selecting the X icon, make
the amendments then click Save.

Received Field
H/R.

The Received field identifies the name of the person who requested the reservation or the change.
The Received field is a required, single-item field. It cannot be observed in any of the areas in the
front of the Booking File, but it does show in the history of the booking.
The function identifier for the Received field is: R. Attempt to end a
booking without this field returns: NEED RECEIVED.
To create a Received field, enter the R. function identifier followed by the name of the person who
requested the reservation.

Example:
R.PATTY
To display just the Received field, enter: *RV

Changing the Received Field

To change name of person requesting the reservation, enter R.@ followed by the new contact name
for the reservation.
Example: R.@PAT

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Ending the Booking File
There are two ways to finish working on a Booking File: end transaction or ignore.
When you end transaction, you save the new or changed data you have entered in the Booking File.
However, when you ignore, you do not save the information you just entered in either a new
Booking File, or an existing one.

Ending Transaction
H/END

In order to save a Booking File that you have created, you must end transaction. When a new
Booking File is ended, it is filed in the central database of Galileo. At that point, the Booking File is
assigned a unique identification code called a record locator. The assigned record locator never
changes, no matter how often the Booking File is modified.
The function identifier to end transaction a PNR is: E
To end transact a Booking File, enter the function identifier.
Examples:
E Ends booking you are no longer in the booking
ER End and retrieves the booking
Galileo confirms your entry, either by assigning a record locator for a new Booking File, or by
redisplaying the record locator for an existing one. Each time you make changes to a Booking File,
you will have to make an entry in the Received field before you can end the modified record.

Ignoring Transaction
H/IGNORE

The ignore function lets you cancel any work done on a Booking File. Any changes made to an
existing record are ignored and the Booking File returns to the central database in Galileo.
The function identifier to ignore a PNR is: I
To ignore a Booking File, enter the function identifier.
Example:
I Ignore booking
Note: If you are building a new Booking File, (you have not yet end transacted for the first time and
have no record locator) and you choose to ignore it, the entire Booking File will be deleted and you
will have to begin anew.

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Using the PNR Viewer Window
The PNR Viewer Window provides an instant view of the PNR/Booking File. It shows all relevant
PNR/Booking File information and is grouped in sections that can be accessed via a simple mouse click
on the associated Quick Access Button.
Example Booking File:

Note: Hover text displays over the Quick Access buttons. Example screen
display:

Quick Access Buttons in the PNR Viewer Window

Except for passenger names and itinerary, all Booking File fields are displayed at any time via the
configurable PNR Quick Access blue buttons. Click on a Quick Access button to display all of the data
applicable to that Booking File field.
Once a specific field is retrieved, it can be closed by clicking on the same Quick Access button again or
by hovering over the data field and clicking the Close button.
Your PNR Viewer buttons will pick up what GDS you are using, either Galileo or Apollo. For example:

This button displays complete PNR/Booking File information with all fields.

This button displays Phone Field information.

Blue buttons indicate that content for the PNR/Booking File field is visible in the
current display.
Note: The abbreviations on some Quick Access buttons are displayed differently in the Galileo and
Apollo systems. Hover your mouse over a button to check the content. The examples in this guide
feature buttons displayed in the Galileo system.
Some Apollo buttons are displayed below:

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Recent PNRs

Travelport Smartpoint allows you to view and subsequently display recently viewed PNRs.
Click on TOOLS on the menu bar and select Recent PNRs.

Alternatively, click on the Recent PNRs icon at the bottom of the PNR Viewer window:

Example screen response:

The display shows the record locator and first named passenger in the PNR.

You can scroll down and select a name and double-click to open the PNR in the PNR Viewer window.

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Recent PNR Options

Click on Options to display the settings. You can save the PNR list to an XML file and specify the PNR
recording limit, up to a maximum of 999.
Check the ‘Clear Replay PNRs when Smartpoint starts up’ box to clear the list each time you launch
Travelport Smartpoint.
Clear
Click ‘Clear’ to clear the list of PNRs.
Undock
Click Undock k to undock the window.
Select the PNR/Booking File you wish to look at, and the display will show you the first few lines of
the PNR/Booking File.
Example screen response:

Note: When you have finished click on the Dock button to take you back to the list view display.

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PNR Tools Icon
The PNR Tools Icon is located at the bottom of the PNR Viewer window.

Click on the icon to display the following window:

It gives you the option to remove certain PNR fields displayed in the PNR Viewer window.
When you uncheck ‘Single View Mode’, you can select the PNR fields that will be displayed in an
automatic and unhidden mode.
Except for passenger names and itinerary, you can display all PNR/ Booking File fields at any time
via the configurable PNR Quick Access buttons.
Click on a Quick Access button to display all of the PNR / Booking File data applicable to that PNR
field.
Refer to the following example PNR:

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The Phone field and Filed Fare field are highlighted.
If you uncheck the box in the PNR Tools window, those items are removed from the PNR display.

You also have the options of ‘Single View Mode’ and displaying the PNR field buttons at the top of the
PNR Viewer window. By default, name and itinerary are automatically retrieved. Other buttons must
be clicked to retrieve other fields.
Example Galileo screen display:

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Edit PNR

Click this icon to launch the following menu options:

Create/Edit Customer Information

Click this option to display the Customer Information dialog box:

This dialog box enables you to create or edit the content of the Booking File.
Note: If a Booking File is active in the PNR Viewer window, relevant fields are populated with the
Booking File content.
Retrieving a Booking File
Once Galileo has assigned a record locator to a Booking File, you can then retrieve it from the central
database.
Retrieve a Booking File when you want to make changes to the record, or to verify information
regarding your passenger’s travel plans.
You can retrieve a Booking File using one of the following:
 ER function
 IR function
 Customer’s last name
 Record locator

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This section explains when and how to use each.

End and Retrieve

H/END

The ER function ends a Booking File and retrieves it in just one entry. Each time you make a change to
a Booking File, you have to make an entry in the Received field before you can end and retrieve the
modified record.
The function identifier to end and retrieve a Booking File is: ER
To end transaction a Booking File and retrieve it, enter the function identifier followed by the letter
R.
Example:
ER
The modified Booking File displays with the record locator.

Ignore and Retrieve

The IR function allows you to ignore changes just made to a record, and retrieve the previous version
in just one entry. The IR function works only on Booking Files that have been ended.
To ignore and retrieve a Booking File, enter the function identifier followed by the letter R.
Example:
IR
The previous version of the Booking File displays.
Retrieve by Last Name
H/RETRIEVE

Whether you are sure of the customer’s last name, or you know just the first few letters, you can easily
retrieve their Booking File by:

 Last name.
 Similar name list.
The function identifier to retrieve a Booking File by last name or by similar name list is: *-
Retrieve the Booking File by last name when you know exactly how to spell it. Enter the function
identifier followed by the customer’s last name.
Example:
*-MCGRATH
The Booking File displays.

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Note: You can also retrieve a Booking File by date and last name.
Example:
*25MAR-MCGRATH
Note: You can retrieve a Booking File by last name from branch offices using the format **B-
followed by the customer’s last name.
Example:
**B-MCGRATH
If more than one Booking File exists for the same customer, a list of names matching your entry
displays. Each name has a reference number.

By Similar Name List

If you are not sure how to spell the customer’s last name, you can enter the function identifier
followed by as many of the letters in the customer’s last name as you know.
Example:
*-SMI
Galileo displays a list of Booking Files with names similar to your entry:

To retrieve a Booking File from a list, click on the name you want to retrieve.
Example:
Using a cryptic entry, enter: *1 The Booking File
displays.
Note: To redisplay the list of names, enter the function identifier followed by the letter L for list
(*L).

Retrieve by Record Locator

H/RETRIEVE

You can retrieve a Booking File by record locator. The record locator is the six- character code that
Galileo assigns the first time you end transaction a Booking File.
This code consists of letters and numbers and does not change regardless of how many times you
retrieve, modify, or ignore a record.
The function identifier to retrieve a Booking File by record locator is: *

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To retrieve a Booking File by record locator, enter the function identifier followed by the six-character
record locator.
Example:

*XKP81U
The Booking File displays.

Recent PNRs

You can see a list of PNR’s that you have recently worked in by clicking the icon.

By selecting UNDOCK, when you select a locator/name from the list you will see the details of the
booking.

Double clicking on the locator/name will open the PNR in the PNR viewer window.

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Summary

In this module, you learned how to:

 Identify required Booking File fields.

 End the Booking File.
 Understand the PNR tools and Icons
 Retrieve a Booking File

Module Review

Mr. Hamilton has phoned you regarding a reservation. You have just booked his itinerary. His home
phone number in London is 0207 455 8970 and his business number is 0207 890 3428. Mr. Hamilton
would like his ticket issued today.

1. In case there is a name change once the booking file is created, can it be modified?

2. Mr. Hamilton has advised a new telephone contact number if you need to call him. His mobile
is 0208 485 2328. How do you add another number to the Booking File?

3. Other than the itinerary, what other mandatory fields must you enter?

4. What is the format to ignore Mr. Hamilton’s Booking File?

5. In what two ways can you initially launch the Create/Edit Customer Information box?

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 EXERCISE - Basic Booking File Create a Booking as follows:
Itinerary Details
Date -Outbound 6 months from today
- Inbound 10 days after outbound date
Sector FQA FQB & return
Class Y
Carrier ZZ (carrier as per the latest carrier restriction policy)
Agency Details
Agency Name KBC Travels
City Your own city
Telephone 56561234

Passenger Details
Number of passengers 1
Surname Galileotest
Firstname & Title Your own
Mobile contact 9820098200
Office contact 28505011

Ticketing Details Tickets to be issued 1 month prior to departure.

Received Reference Gita, the passenger’s secretary is making the booking with you.

Please complete the booking ensuring that the time limit information is sent to the airline.

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Module 6: Adding Optional Booking File Fields

Additional Booking File/Passenger Name Record (PNR) fields allow important data and requirements
to be included with the customer’s reservation, such as addresses, mileage membership information,
and seat assignments.
This module explains how to add these optional fields to a Booking File.

Module Objectives
Upon completion of this module, you will be able to add the following optional fields to a Booking
File:
 Form of payment
 Mileage membership
 Seat assignment
 Address and delivery
 Service requests
 Remarks
 Review Bookings
 ViewTrip

Form of Payment

H/F.
H/CREDIT

The form of payment field contains customer ticket payment information, such as cash,
check/cheque, or credit card. Credit card information includes the credit card number and expiration
date. You can store one form of payment field per Booking File.
Note: Galileo adds the approval code to the ticket automatically in most cases.
Adding a Form of Payment
As with many of the fields in a PNR, enter the form of payment data using the PNR drop down
menu located at Create/Edit Customer Information option.
Example screen display:

Alternatively, click the Edit PNR icon in the PNR Viewer window.

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Example screen display:

Or in Flex windows:

Click on the Payment tab at the top of the Customer Information screen:

Select the payment method from the drop-down list and click Apply then the Save button.

The chosen form of payment adds to the PNR.

Example screen display:

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Once the information is applied a green check mark in the tab indicates the field is completed.
On selecting a credit card as the form of payment, an additional drop down list displays. Add the
credit card vendor, card number, expiry date and security code (CVV).
Example screen display:

On saving the form of payment, click the *FOP button in the PNR Viewer window to view it:

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Changing and Deleting a Form of Payment

To amend a form of payment use the PNR drop down menu or clicking on the icon in the PNR
viewer window and select Create/Edit Customer Information.
Alternatively, click the green letters FOP, shown in the PNR Viewer window.

Change the form of payment with the use of the icon. Make any necessary changes and click
on the Apply and Save buttons.

To remove any Form of Payment, click on the Icon and click the Save button. Example screen
display:

Click on Yes to confirm the deletion.

Mileage Membership or Loyalty details

H/M.
H/FREQUENT

Airline frequent flyer/loyalty programs are also known as mileage membership programs and are
very popular among customers who travel extensively.
In Galileo, you can also add more than one mileage membership number to a Booking File for those
customers who participate in more than one program.
For Booking Files with more than one Name field, you must specify which name owns the mileage
membership flyer number by associating it with that particular Name field.

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This section explains how to add mileage membership information to an existing Booking File, and
then how to display this information after you have added it. You will also learn how to display
mileage membership mileage.
To add mileage membership details, access Create/Edit Customer Information from the PNR drop-
down.
Example screen display:

Alternatively, click on the icon in the PNR Viewer window and select the Create/Edit Customer
Information.

Adding Loyalty Card Details (for Air/Rail)

Locate the loyalty tab, select the passenger name from the list and click the plus button.
Example screen display:

This enables the selection of an airline from the drop down menu as well as the selection of the
passenger to whom the mileage membership belongs.
Select the airline by typing in the two-letter code, the full airline name, or by scrolling through the
list that appears and then selecting the airline of choice.
Cross Accrual
Many airlines allow mileage accrual, referred to as cross accrual, with partner airlines. For example,
American Airlines and Qantas have a cross accrual agreement where you are able to accrue miles on
your American Airlines AAdvantage mileage membership account when you fly on Qantas.
To display a list of all airlines who have a Mileage Membership agreement table, key in M*ALL

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To display the Mileage Membership agreement table for a specific airline such as BA and list all
airlines with whom BA have an agreement to accept BA mileage, key in M*XX (XX = Airline two letter
code)
To add cross accrual airlines, add the 2-letter airline code(s) of the participating airline(s) in the
passenger’s itinerary in the Cross accrual apply to box.
Ensure you select the traveler name when there is more than one traveler in the reservation. Repeat
the process to add further mileage membership numbers.
Displaying Mileage Membership
To view the entered mileage membership details, click the *MM button. Example screen display:

Changing/Deleting Mileage Membership

To amend or delete mileage membership information select Create/Edit Customer Information from
the PNR drop-down menu, or click the icon in the PNR Viewer window. Alternatively, click the
green two-letter airline code shown when you display the mileage membership field in the PNR
Viewer window.
Once the Customer Information screen displays, click the Loyalty tab and highlight the data you
want to change, type in the new information, apply and save.
Example screen display:

To amend click the pencil icon, to delete, click the icon Click the save button to complete the
process.

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Seat Assignments

H/SEATS
ASK Answer ID AN14718

You can assign seats on any airline that participates in the Galileo seat program. Each airline has
specific guidelines for making advance seat assignments.
Note: Galileo rejects your seat request if you make a request that is contrary to the guidelines of the
airline you are booking.
Seat maps and ancillary services are not displayed for unconfirmed segments. With the release of
SP7.3, seat maps are loaded more quickly and will be displayed one at a time.

If you click on the class of service for a segment in the itinerary, the first seat map to be retrieved will
be for the selected segment number.

You will see a “gathering information” text with static dots for each segment as each seat map loads.

Either when adding a seat assignment to a Booking File, you can make a specific request from a seat
map, or the Galileo system will request a seat assignment for your customer.
This section explains how to:
 Request seats
 Select seats from a seat map
 Display seat assignments
 Cancel seat assignments
Requesting Seats
Unless you request specific seat numbers, Galileo assumes the passenger prefers a window seat for
all confirmed air segments. If no window seats are available, Galileo assigns an aisle seat, followed
by a middle seat.
If more than one passenger is booked in a Booking File, at least one window seat is assigned along
with any adjacent seats, if available.
Selecting Seats from a Seat Map

You may want to view a seat map prior to requesting a seat assignment. You can view a live seat map
for most confirmed flights in Galileo. A live seat map is updated each time you display it.

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Note: Airlines may block some seats for airport check-in only or for frequent flyers.

Displaying a Seat Map

To display a live seat map on a participating airline, you have four options.
 Click on the class of service in the PNR Viewer window

 Click the icon in the PNR Viewer window and select Assign/Edit Seat Assignment
 Click on the PNR drop-down menu above the Terminal window and select Assign/Edit Seat
Assignment:

 Type the command #SEAT in the Terminal window, this is a preconfigured Travelport
QuickCommand
Once the seat map is displayed it will show the flight and traveler detail. There is a color-coded key
at the bottom of the map to indicate seat availability/type.

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To view details about specific seats, hover your mouse over the seat numbers.
You also have the option to filter your seats results to show free seat or paid seats if applicable.
The segment select panel on the right hand side is headed ‘Segments’ and displays information
on the outbound and destination cities in addition to the flight number.
Note that selected seats show as ‘0 of 1 seat(s) selected’. This number increases when adding
seats and decreases when clearing seats.
To select seats hover the mouse over the seat you wish to choose and left hand mouse click.

When selected, the chosen seat number will display for the first segment
Screen example:

Note that the assigned seat number turns green on the map and selected seats now shows as ‘1
of 1 seat(s) selected’
Click on the second segment on the right to change the seat map for the second segment.

Screen example:

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When all seats have been assigned, select the REVIEW button, the Review Seats screen displays an
overview of the selected seats. The total includes any applicable tax.

Press SUBMIT to send the seat requests through to the carrier. When the carrier responds, the
Review seats page is updated and displays a confirmation that seats were successfully booked.
Closing the review screen automatically updates the PNR.

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If you click on REVIEW before all seats have been assigned the following response will appear on
the Review seats screen.

Airline Assigned Seats

When an airline does not support seat maps a message will display.
Use the ‘Airline Assigned’ option to allow the airline to book an aisle or window seat.

Note: British Airways is restricting access to seat maps for certain classes booked. There is an
over-ride allowed for certain corporate accounts which can be added in the OSI field of the PNR.
The presence of the keyword enables access to the seat maps.

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SeatGuru

You can identify optimal seat choice directly from SeatGuru.com from a Travelport Smartpoint
interactive seat map. SeatGuru is a website featuring seat reviews and a color-coded system to
identify superior airline seats.

Refer to the following example for travel from London to Amsterdam with easyJet. You request a
seat map in the usual way.

Where SeatGuru returns details, a color indicator shows in the upper left corner of the seat.
To view a legend of the SeatGuru colors, select the SeatGuru fly out.

Select it again to close the legend.

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Place your cursor over a seat to display information. SeatGuru
information shows below the usual seat facts.
Under the SeatGuru logo is the seat rating - ratings of 5, 4, 2 or 1 could show. A higher score
indicates a better seat.

Screen example for seat 11F:

Exit Row Seats

When you hover over an exit row seat with many airlines, Smartpoint will display a generic
message:
‘Please advise passenger of carrier exit row criteria’.
Screen example:

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Displaying Seat Assignments
Once you assign or request seats, the *SD button appears and may be used to display seat data
within the Booking File:

To cancel seats click on the icon next to each of the assigned seat numbers, then click on
APPLY.

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Note: The assignment of a new alternative seat will also cancel previously held seat numbers.
Alternatively, when a change is required rather than a cancellation, highlight the passenger
name on the flight required and select an alternative seat. Click the APPLY button to complete
the action.
All segments

To cancel seat assignments for all passengers/segments, enter S.@ in the Terminal window.
Screen response.

Displaying and Booking Paid Seats

Once a PNR is ended it is possible to book paid seats with some airlines, using the seat map.
These are only available on a PNR that has been ended and a vendor locator returned.
Refer to the Booking File example for travel on United Airlines.
Click on the class of service or enter the cryptic command to display a seat map (SA*S1).

The seat map will appear showing available seats according to the cabin currently booked.

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Select the required seat by clicking on it with the mouse, the display will be updated to show a
seat number and any charges appropriate for the chosen seat.
Example screen display:

When you select a seat for the second flight, the Total Seat Price is updated to show the total
price for both seats.

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Press REVIEW to reserve the paid seats.
The Review Seats screen displays the selected seats as well as an advisory for each segment
advising that payment must be made via EMD if applicable.

Press the SUBMIT button. When the carrier responds, the Review seats page is updated and
displays a confirmation that seats were successfully booked. Closing the review screen
automatically updates the PNR.

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Example screen response:

Once you have specified the card type, click SUBMIT to display the Form of Payment screen.

Note: When launching the form of payment screen, you have the option to purchase ancillaries or
paid seats from carriers that require direct payment.
If credit card details exist in the FOP field, you can use that information to pre- populate the form
of payment.

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Note: When booking seats, the Country field is a mandatory item in the Form of Payment screen.
Once the boxes have been completed, click the submit button to complete the payment. A series
of remarks are added to the PNR confirming the price and collection of payment.
Other airlines will allow for the collection of the paid seat amount via Electronic Miscellaneous
Document (EMD.)
Points to note:
 British Airways seat maps will be restricting access to seat maps when certain classes
are booked.
 If you cancel a paid seat, the credit card payment that you made previously will not
automatically be refunded. You must contact the carrier and ask them to process the
refund.
 If payment was made via an EMD, then prior to attempting an EMD refund in the system,
you should check that refunds are permitted for this service. (If the service for which the
EMD was issued is non-refundable then a message advising coupon is non-refundable will
be presented when attempting the refund.

Deferred Payment option for United Airlines and Delta Air Lines Paid Seats

Whilst the majority of airlines require immediate payment by credit or debit card when booking
paid seats, United Airlines and Delta Air Lines provide the option to hold seats and defer
payment for up to 24 hours.

You can display seat maps and book paid seats, just as you would for any other seat requests.

Display a live seat map for a participating airline, using one of the following options.
 Click on the class of service in the PNR Viewer window

 Click the icon in the PNR Viewer window and select Assign/Edit Seat Assignment
 Click on the PNR drop-down menu above the Terminal window and select Assign/Edit Seat
Assignment:

 Type the command #SEAT in the Terminal window, this is a preconfigured Travelport
Quick Command
Once the seat map is displayed it will show the flight and traveler detail.

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Paid seats can be filtered using the drop down menu displayed within the seat map.
Note: This option is not available for itineraries in which United Airlines or Delta Air Lines are
combined with another carrier that accepts credit card payment for seating.
Example booking:

You can hover over the seat number to obtain seat characteristics and view the cost. To book a
seat, click on the desired seat number. The flight, passenger, seat selected and price will display in
the right hand column.

Once seats have been selected for all flight segments, the sub total will appear at the bottom of the
screen.
Example screen:

Press REVIEW to confirm the seat selection

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The Review Seats screen displays the selected seats as well as an advisory for each segment
advising that the airline requires direct payment. Press the SUBMIT button to display the form of
payment screen.

Select the ‘Hold Seats and Defer Payment’ option from the form of payment drop down menu,
then click SUBMIT.

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A message will appear to confirm that seats are successfully selected and to advise when payment
is due.
Note: If payment is not processed within the specified date/time limit, then seats will be cancelled
and the exact same seat numbers may no longer be available to rebook.
Select ‘CLOSE’ to close the dialog box, then receive and end transaction to save your seat selection
to the booking file.
Additional services details have been added to the PNR showing a ‘HELD SEATS EXISTS’ banner and
an interactive ‘PAY NOW’ link.
The seat description, status and price are also shown for each seat booked.

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Note: Seat status will be PD (pending) until payment is processed or CX (cancelled) if payment is
not processed within the specified time limit.

Seat data has been added to the booking showing the seat numbers.

A historical notepad has also been added with the date and time that payment is due.

When you are ready to process seat payment, you can select the *DAS button in the PNR viewer
window to display additional services information, then select the interactive ‘PAY NOW’ link.
Alternatively you can right click on the flight booking class and select ‘Pay for Held Seats’.

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Both of the options will display the Form of Payment screen.

Once you have specified if payment is by debit or credit card, you are able to complete all relevant
payment information.

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Any mandatory items within the Form of Payment screen are indicated with a red asterisk.
Once the payment is submitted, the remarks in the booking are updated with the payment detail
and the seat status in the additional services information is updated from PD (pending) to CD
(confirmed).

Points to note:

 A hold and defer payment option will only be presented on a PNR that is fully United Airlines,
fully Delta Air Lines, or a mix of United Airlines or Delta Air Lines and another carrier that
requires EMD fulfillment e.g. UA & KL, but not a mix of UA or DL and another credit card paid
seating carriers.
 United Airlines and Delta Air Lines require that a ticket must be issued prior to seat payment
being taken. However you are able to hold and defer payment prior to the ticket being issued.
 There can only be one payment per PNR made to the airline for paid seats. Therefore you
cannot hold and defer payment on one segment and then instant pay for another segment.
You can hold/defer on one segment and book a free seat on another segment.
 Modification of a deferred payment seat is not permitted, however you can cancel the seats
using Galileo formats and then re-book new seats. Alternatively, you will need to wait until the
airline has expired and canceled the original seat request before you can re-launch the seat
map.

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Customer Address and Delivery Address Fields
H/ADDRE
SS H/W.

H/D.

Galileo reads the address for your customer from the Customer Address field or the Delivery
field, for purposes of billing, delivery, or both. Galileo generally references the Customer
Address field for billing and the Delivery Address field for delivery.
Add Address and Delivery fields using the PNR drop-down menu and select Create/Edit
Customer Information:

Customer Address Field

The Customer Address field is a single-item field (one per Booking File). It includes at least two
and no more than five sub-fields and it always includes the zip code or postal code.

Delivery Address Field

The Delivery Address field is also a single-item field (one per Booking File). It includes one to five
sub-fields and each sub-field can be a maximum of 37 characters.
Click on the plus to activate the address fields, enter the details, click on apply, then Save.

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There is also an option to use the customer address as the Delivery Address.

Displaying Customer and Delivery Address Fields

To display either the Customer Address or Delivery Address field in the Booking File click on the
*AD button.

Both the Address and Delivery fields will show.

Changing/Deleting Customer and Delivery Address Fields

Amend and delete Address and Delivery fields from the PNR drop-down menu, or click the
icon and select Create/Edit Customer Information. Alternatively, click the green ADRS or DLVR in
the PNR Viewer window.
Once the Customer Information box displays, change by highlighting the information and
overtype with the new information. To delete remove the content from each box.
Click apply then the Save button to complete the process.

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E-Mail Field
H/EMAIL

Adding an E-Mail Address

Email addresses are added by selecting the Create/edit Customer Information option under the
PNR drop down menu or by clicking on the in the PNR Viewer window.
The Email field is located under the Contact tab:

As with most fields, the first action is to click on the ADD button and then select from the Email
Type and complete other details as required.
From or MF is a single item field. It is automatically inserted as the first email address and the
recipient of the itinerary sees this address as the sender.
To or MT is the address of the email recipients. There can be up to 99 E-mail addresses in the
mail to field.
When the first MF: or MT: field is added to a Booking File, the *EM button will appear in the PNR
Viewer window.

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Changing/Deleting an E-Mail Address
To amend or delete the email fields either click on the E-mail address item number, select the
PNR drop down menu or click on the ICON in the PNR Viewer window and select
Create/Edit Customer Information.

By using the item number, you will access the contact tab of the Customer Information dialogue
box.
Other methods require you to choose the contact tab manually.
Once in the contact tab select the pencil icon of the address that needs editing and make the
necessary amendments (or select X to remove).
Once this has been completed and you have clicked on apply, you can then select Save.

Example screen display:

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Note: In order for the itinerary to be E-mailed to the addresses added in the Booking File, an EM
command has to be performed. Since any EM format ends transaction on the Booking File, you
will have to add an R. field prior to using EM.

Send Email Itinerary

EM Send email to default (1st email address found)

EMALL Send email to all email addresses

EM2 Send email to email address 2

EM1.3.5 Send email to email address 1,3 & 5

EM3-5.8 Send email to email addresses 3 till 5 & 8

ERM Send email to default 1st & retrieve Booking File ERMALL
Send email to all email addresses & retrieve Booking File

EM*ADR-FOWLERCATHRYN@GMAIL.COM

Send email to Cathryn Fowler when entered and also add the email address to the 'mail to' field
of the Booking File

Steps to send an Email Itinerary

1) Enter Email address as required

2) Add a Received From Field
3) EM To End Transact the Booking File
Important Note:

If entering ERM please complete the Booking File as soon as possible, as the email cannot be sent
while the Booking File is in use.

Service Requests

Often you need to send messages to airlines requesting the airline to take action. You may also
send other messages that provide them with advance information pertaining to the passengers
in the Booking File. Galileo® sends two types of messages:
 Special service request (SSR)
 Other services information (OSI)
Both SSRs and OSIs appear in the Booking File as SI. Entries.
Special Service Request (SSR)

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H/SSR

Ask Answer ID AN13841

A Special Service Request (SSR) is a message sent to an airline that requires the airline to take
action.
Adding an SSR
Special Services are found under the PNR drop down menu:

Alternatively, click the icon and select Create/Edit Special Services:

The screen has two tabs at the top of the screen, the first is for Special Service Request
(SSR) and the second is for Other Service Information (OSI).

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By highlighting traveler names and chosen flights it is possible to adjust whom the request is for
and whom it is sent to.
In the screen shot above, it is currently highlighting just the first traveler and just the first flight.
If you were to continue with just these highlighted the request would be made for Mr. Smith only
and the message sent only to Delta in relation to their London to Atlanta flight.
With the use of the control or shift keys in combination with the mouse it is possible to change
this to any combination including all travelers on all flights depending upon the need.
Once at least one traveler name and one flight are highlighted, the option to select an SSR type
and then SSR codes become available.

In this example, both travelers have been selected on all flights and have chosen a special meal
request:

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Select Meal as the SSR type, the SSR codes become available for you to select. Once you have
chosen the meal type, click the Add button:
Once the meal type is chosen, select the Add button followed by Save.

Note: Some meal requests require free text.

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Displaying an SSR
To display the SSRs in a Booking File, click on the *SI button.

Deleting an SSR
To delete an SSR click on the traveler number in the Special Service Request field:

Alternatively access the Create/Edit Special Services from the icon or from the PNR drop-
down menu above the terminal window.
From here it is possible to delete any unwanted requests by highlighting them, selecting remove
and finally clicking Save.

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Secure Flight

HELP DOCS H/APIS

The Secure Flight program that went into effect on May 1, 2009 requires the airlines to provide US
Transportation Security Agency (TSA) with specific passenger information on name, date of birth,
and gender. To meet the Secure Flight program data requirements, the existing SSR DOCS and SSR
DOCO can be used to transmit the required information. These SSRs were part of the IATA
resolution 760a which resulted in the development of the Advanced Passenger Information (APIS)
SSRs.

SSR DOCS, DOCO and DOCA are available through the SSR tab Other Service Information
Once the traveler name is selected and the SSR type set to Miscellaneous, the option of DOCS
appears in the SSR code drop down

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Once the DOCS option (or similar) has been chosen a dialogue box will appear and the relevant data
can be entered.

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Once complete, use the Add button to enter the DOCS information as an SSR and then click Save.

The DOCS information has now been stored as an SSR. To view this information, select the *SI
button.

Note: This information can also be added on the Security tab which can be accessed from the
Customer Information option from the PNR menu drop down.

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Other Services Information (OSI)
H/OSI

ASK Travelport ID AN760

Other Services Information (OSI) sends a message to an airline advising of information

pertaining to the passengers in the Booking File. OSI provides an advance notice regarding a
passenger to airline personnel. However, it does not require action.

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Adding an OSI

To add OSIs, access the PNR drop-down menu above the terminal window and select Create/Edit
Special Services:

Alternatively, click the icon in the PNR Viewer window and select Create/Edit Special Services:

Select the Other Service Information tab in the Special Services box that opens. To activate,
click the Add button:

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The Vendor code populates with the airlines present in the itinerary, to send to all airlines in the
itinerary select the All Airlines option:

Add the informational text in the OSI field area and click the Save button.

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Displaying an OSI
As with Special Service Requests the *SI button will display the OSIs which have been created in the
Booking File.

Changing/deleting an OSI
To change or delete any OSI, access the Create/Edit Special Services area either via the PNR drop down
menu or by clicking on the in the PNR Viewer window and select the OSI tab at the top of the
Special Services screen.
To amend, highlight the relevant OSI and overtype the information. To delete, highlight the relevant OSI,
click the Remove button and then click Save.
Example screen display:

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Cryptic entries can also be used. To cancel an OSI, enter SI. followed by the SSR number, 1, @, and
press enter to delete the OSI.
Example: SI.1@

Remarks Fields
You can add remarks fields to the Booking File for various purposes. The four most frequently used
remarks fields are:
 Notepad remarks
 Itinerary remarks
 Ticketing remarks
 Canned remarks
To add any of these remarks click the PNR drop-down menu and select Create/Edit Booking File Remarks
option.
Example screen display:

Alternatively, click the Edit PNR icon in the PNR Viewer window. Example screen
display:

Notepad Remarks
H/REMARKS H/NP.
These are freeform remarks and do not appear on any documentation or transmit to any airline.
Notepad Remarks may be added using the ‘Other Remarks’ tab.
This version of Travelport Smartpoint features a larger textbox that takes 87 characters and, if the
content is longer than 45 characters, the note automatically splits over two note fields.

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Adding a Notepad Remark
Click the ‘Other Remarks’ tab and type the free text of your remark. Click ‘Add’ and then click the ‘Save’
button.
Screen example:

Viewing a Notepad Remark

To view the Notepad added to the booking, click on the *NP button. Example screen
display:

Changing and Deleting a Notepad Remark

To change a Notepad remark, access the Create/Edit Booking File Remarks from the PNR drop-down
menu or click the icon in the PNR Viewer window.
Alternatively, click on the green NOTE or line number in the PNR.

Select the Notepad tab and highlight the remark you need to change, overtype with the new

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information.
To delete, click the Remove button. Example screen display:

Click the ‘Save’ button.

Secondary Qualifiers
You can define and add secondary qualifiers to a Notepad remarks field to identify the remark with the
addition of a letter and a / (forward slash) at the beginning of the free text.

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Confidential Notepads
A Confidential Notepad can only be viewed in the agency in which it was created.
Click on the drop-down and select ‘Confidential note’ and type in free text. Click ‘Add’ and then click
the ‘Save’ button.
Screen example:

Historical Notepads
Historical notepads are recorded in Booking File history.
Click on the drop-down and select ‘Historical note’ and type in free text. Click ‘Add’ and then click the
‘Save’ button.
Screen example:

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Itinerary Remarks
H/REMARKS H/ITDI H/ITIN
ASK Answer ID AN575

Itinerary remarks are freeform messages that you create to print on a customer’s itinerary. There are
two types of itinerary remarks:
 Associated
 Unassociated
In this section you will learn how to add, display, change, and delete associated and unassociated
itinerary remarks. You can create a maximum of 5000 characters for combined associated and
unassociated remarks fields.

Associated Remarks
Associated remarks are itinerary remarks you create and associate to a specific segment in a Booking
File. When you generate an itinerary, associated remarks appear immediately after the segment they
reference. You can have up to 70 freeform characters per associated remark.
Adding an Associated Remark
H/REMARKS H/EIIR
ASK Travelport ID AN575

Click on the ‘Associated Remarks’ tab on the Edit/Create Booking File Remarks dialogue box. The
itinerary displays. Select the segment with which the remark needs to be associated.
Example screen display:

Click the Add button and type the free text required.

Example screen display:

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Click the ‘Save’ button.
The function identifier to add an associated remark is: RI. followed by S and the segment number, and
an asterisk * before the free text.
Example: RI.S2* PLEASE CHECK IN 3 HOURS PRIOR TO DEPARTURE
Note: To add one blank line, simply use the spacebar twice in the Free Text bs
Galileo numbers each line of associated remarks in ascending order, starting from the first segment in
the itinerary. For example, if you associate two remarks to segment 2 and one remark to segment 3,
Galileo displays them as associated remarks 1, 2, and 3.

Changing and Re-associating Remarks

ASK Answer ID AN575

When you change specific segments or an entire itinerary, the alert ***ITIN RMKS CANCELLED UNLESS
REASSOC*** appears. The alert indicates that Galileo is holding the remarks and will cancel them upon
end transaction unless you re-associate them to new segments.
To re-associate associated remarks when you change segments, use the following steps.
Display the Booking File. Enter: *XRI
Type the entry RIR. (Itinerary remark number) S (new segment number)
e.g. RIR.1S1

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Unassociated Remarks
Unassociated remarks are freeform remarks you create for an itinerary that do not associate to a
specific segment. When you print an itinerary, unassociated remarks appear at the bottom of the
itinerary. You can have up to 70 freeform characters per unassociated remark.
Click the ‘Other Remarks’ tab and click on the drop-down and select ‘Unassociated remark’.
Example screen display:

Click the Add button, type the required free text in the Remarks text box.
Example screen display:

Click the Save button.

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Displaying/Changing/Deleting Remarks
Itinerary remarks do not appear on the face of the Booking File. To view your itinerary remark entries,
you can display by selecting the *RI button.

The manual entry to display all associated remarks only, enter: *RIA The manual entry to
display all unassociated remarks only, enter: *RIU
Note: Associated remarks appear in segment order and unassociated remarks appear in the order you
entered them. For more information on how to display itinerary remarks, refer to H/ITDI.
To change or delete Itinerary Remarks, access the Create/Edit Booking File Remarks and select the
Associated Remarks or Other Remarks tab, depending on the type of itinerary remark you want to
change or delete.
Highlight the remark and overtype the information.
To delete the remark, highlight and click the Remove button. Example screen display for
Associated Remarks:

Click the Save button.

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Invoice Remarks
H/ITRM

Invoice remarks are often known as ticketing remarks and they transmit information from Galileo to the
back office accounting system and allow miscellaneous information to print on the itinerary/invoice. The
agency uses this information for accounting, billing and reporting.
Galileo accepts up to 99 Invoice remarks per Booking File. Remark maximum length is 65 freeform
characters including the function identifier. Galileo does not edit any remark, except for field length.

Review Bookings
H/RB

Review Bookings are often known as Queue Minders and they help you with follow up work needed for
a Booking File, such as seat assignments and car and hotel reservations. A Review Booking is a note
added to a Booking File that places it in a queue on a specific date along with instructions on what
needs to be done. When you add, change, and delete queue minders, that information is then stored
as Booking File history.
You can have up to 10 Review Bookings in one Booking File. Each Review Booking can include a queue
number, a date, and freeform text.
Note: For information on managing queues, see Module 10.

Adding Review Bookings

Access the Create/Edit Booking File Remarks dialogue box and select the Review BF tab.
Example screen display:

Click the Add button and add the date you need to be reminded and a queue number.

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Optionally you can enter an alternative pseudo city code, use cryptic entries in terminal to add a queue
category. Add text to identify why the Booking File has been put onto the queue in the Text box.
Click the Save button.
Note: When adding a new review booking the system will prepopulate some of the boxes with data,
such as Queue 12 and your current Pseudo City Code and tomorrow’s date. You can overtype this with
your own information.
Example screen display:

Points to note:
 Review Bookings can be added for a date no later than the last purge date of the
PNR and no sooner than tomorrow’s date.
 Currently, the category box is greyed out and cannot be completed. Use
cryptic entries in the terminal window to add categories.
Example entry: RB.29JUL/0800/Q12*CMG*FREE TEXT CMG
indicates Category MG
The category must have been created to use this format.
Displaying Review Bookings
To display Review Bookings in a Booking File, click on the *RB button.

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Changing/Deleting Review Bookings
Access the Create/Delete Booking File Remarks dialogue box and select the Review PNR tab.
Alternatively, click on the green RBKG or the line number in the PNR.
To change, highlight the item and overtype the information. To delete, highlight
and click the Remove button.

Click the Save button.

Note: Review Bookings that contain a queue category may be deleted via this method but not
amended.

ViewTrip
HELP VIEWTRIP

ASK Answer ID AN15079

The agency should use the host email command and automatically direct travelers to the new
Travelport ViewTrip. URL: https://ViewTrip.travelport.com This takes a fraction of the time and
ensures the email sent to travelers is neatly formatted, sends the travelers directly to the itinerary
(no login), and informs them that the itinerary can be accessed from a mobile device.
From within the itinerary, you can enter #VT to launch the ViewTrip Admin page. The window will contain
an email form where you can enter email addresses to send the itinerary to, together with a message.

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Alternatively Press the Viewtrip icon in Flex windows.

Traveller Benefits:
• Modern itinerary delivery - designed for use by travelers on mobile devices
• Traveler-facing itinerary
• Ensures travelers remain informed prior to and during their trip
• Always “live,” always accurate itinerary

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Agency Benefits:
• Itinerary link easily sent using host email commands
• Send itinerary right from the point-of-sale, saving 10-15 minutes for agents.
• No need to use –pdf or other modifiers
• No software installation required
Summary

In this module, you learned how to add the following optional fields to a Booking File:
 Form of payment
 Frequent flyer
 Seat assignment
 Address and delivery
 Service requests
 Remarks
 Review Bookings
 ViewTrip

Module Review
1. What are the two types of address fields?

2. Which of the following menu items would be selected when wishing to add Mileage
Membership to a Booking File?

3. How many credit card vendors are there in the pre-populated vendor list?

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4. What is the difference between an associated and an unassociated remark?

5. What is the difference between an SSR and an OSI?

6. What will the following buttons display?

7. What are the steps to change the existing form of payment to indicate that the form of payment is
now check/cheque?
EXERCISE - Optional Fields

Create a Booking as follows:

Itinerary Details
Date - Outbound 7 months from today
- Inbound 10 dates after oubound date
Sector FQA FQB & return
Class Y
Carrier ZZ (carrier as specified in the policy)
Agency Details

Agency Name Best Travels

City Your own city

Telephone 66210013
Passenger Details Your own city
Number of passengers 4 – 2 Adults, 1 Child & 1 Infant

Surname Galileotest

Firstname & Titles Your own

Mobile contact 9810010011

Office contact 27546499

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Ticketing Details

Tickets to be issued 1 month prior to departure.

Received Reference
The passenger is making the booking with you. Please end & retrieve the booking ensuring that the time
limit information is sent to the airline.

Additional Details

Meals - Passenger 1 & 2 Vegetarian Meals

- Passenger 3 Child Meal

- Passenger 4 Baby Meal

Seats Bassinet Seats

Notepad Passengers require a hotel booking

Review Booking 4 days before departure to remind the

passengers of the departure time

Mileage - Passenger 1 LH5434326987

Written Address A-404, Paradise Apartment, Plot no. 4, 40, I.P

extension New Delhi

Fare Quote

For all passengers as

per their descriptions

EXERCISE
Create a Booking as follows:

Itinerary Details

Date - Outbound 7 months from today

- Inbound 10 dates after outbound date

Class Y

Sector BOM-VIE-LON-BOM
Carrier ZZ (carrier as specified in the policy)
Agency Name Reynolds Travels

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City Your own city

Telephone 37520411

Passenger Details

Number of passengers 2 Adults

Surname Galileotest

Firstname & Titles Your choice

Mobile contact 9811002101

Office contact 23365610

Residence contact 27163678

Additional Details
Meals - Passenger 1 Seafood Meal
Passenger 2 Diabetic Meal
Seats - Passenger 1 Nonsmoking, Window
Passenger 2 Nonsmoking, Aisle
Passport Details

- Passenger 1 Passport Number : A136456

Date of Birth : 09 May 71

Date of Passport Expiry : 15 Oct 20

Notepad Passengers to pay by credit card

Review Booking 2 months before departure to check
status of visa
Itinerary Remarks Enter the Total Flying Time

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Module 7: Direct Payment Carriers

Direct Payment Carriers may be booked in Travelport Smartpoint using traditional availability and
shopping requests.
All low fare search and TAS (Travelport Aggregated Search) searches will be routed by Smartpoint to
the SOA Shared Services.
Direct Payment Carriers load their own data and agents can access this content alongside the
Traditional GDS carrier fares through Travelport Smartpoint.
All fares are obtained directly from the carrier during the shopping and pricing process. When a
shop request is sent to a Direct Payment Carrier, the carrier will return available flights and fares.
They do not return flights that are not available.
Modify and cancel are supported through Travelport Aggregated Shopping, if the carrier supports
them via their API. The form of payment is sent to the carrier for purchase, the agency does not
issue the ticket. Direct Payment Carriers and full service carriers may be booked in the same PNR,
but must be purchased and ticketed separately.

Module Objectives
Upon completion of this module, you will be able to:
 LCC Provisioning
 Use Travelport Aggregated Shopping – without a booked Itinerary
 Use Travelport Aggregated Shopping – with a booked itinerary
 Use Neutral Availability Screen
 Use Carrier specific Availability screen
 Sell from a fare shop with and without a booked itinerary
 Sell from Neutral and Carrier Specific Availability Screens
 View Branded fares and upsell flights
 Price an Itinerary
 Ancillary Services
 Complete a PNR – Required Passenger Data
 Modify and Cancel

Travelport Aggregated Shopping (TAS)

LCC Provisioning:
Helps to control access to LCC content from ACH, web fares, etc for this the agency needs to
Provision the agency details in the ZPROV TABLE.

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The following details have to be updated when using the ZPROV command

 Agent Code - Access Code

 OrgID - UserID
 Password - UID Password (Access code & UserID details are same)
 Updated by agency user with Supervisory signon
Take an example of Provisioning of 6E:

ZPROV Table – update

ZPROV - To display the Travelport

Aggregated Shopping Provisioning table

- Tab to line number for 6E

ZPROV/6E - To display the Travelport Aggregated Shopping Provisioning table directly to

update 6E credentials

ZPROV/6E/ACT-Y/ACC-AAA111/UID-AAA111/PSW-CCC333 - To update 6E login credentials

-AAA111 is the agent code - AAA111 is the OrgID - CCC333 is the agent password

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Updated ZPROV Table:

Use Travelport Aggregated Shopping without a Booked Itinerary

Help FS

Using Focalpoint Shopping allows you to search for low fare alternatives without having a booked
itinerary offering both GDS and Direct Payment Carrier options. As well as one way and round trip
journeys, a maximum of 8 flight segments specified and a maximum of 9 passengers can be included
in each transaction.

You must specify the travel details after the FS function identifier.

The basic entry starts with routing and dates but there are many optional entries that may be added
to tailor the shopping request to your customers’ requirements.
Example: FSLON12NOVAMS30NOVLON

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The Focalpoint Shopping screens appear.
In this example, the result show 100 pricing options and 400 itinerary options.
Note: This entry is only valid if there is no itinerary present. There are many options that you can add
to the basic entry:
Response:

The results are displayed in the active window. Pricing options will be ordered from low to high and
results will contain both GDS and Direct Payment Carrier content if available, but not mixed within
the same pricing option.
The following table explains the shop response:

Component: Description:

TTL OF 207 PRICING OPTIONS Total number of pricing options and itinerary
AND 400 ITINERARY OPTIONS options.
RETURNED

PRICING OPTION 1 Pricing options always start with the lowest price
to the highest price, regardless of the airline

TOTAL AMOUNT 82.58GBP Total amount for all passengers including tax.
The amount showing in green shows the ability
to view Branded fares with this carrier.
Note: further information regarding Branded
Fares is in the Travelport Smartpoint Fare
Shopping module 2.

ADT Adult fare.

TAX INCLUDED Tax included.

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 2 U2157 Y 12 NOV Option 1 itinerary with applicable booking codes.
3 U2152 Y 30 NOV

BOOK Book the selected pricing option

+ TQ +TQ add to trip quote

Prompt to view the fare breakdown.

DETAILS

Prompt to view rules text. You can then enter

RULES
FN1/ALL to see full rules text for first fare
component or click

+1 Pricing options are returned in low-to-high fare

order and may involve the same fare with several
different itineraries. These itineraries are known
as itinerary options within the pricing option
group. Click the link to view alternative itinerary
options for the fare.

In the results screen you can decode airline codes, elapsed flying time and airport codes by hovering
the mouse over the interactive blue links.

The participation level shows as a hash symbol (#) which when you hover over it lets you know that it
is a Direct Payment Carrier.
Click on the filter icon to display options to filter down the results screen.

Maps

Filter

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Details Display

To view the fare breakdown and elapsed flying details, click on the details icon Example screen
display:

Note: Click on Details again to close the display.

Rules

You can view the rules by clicking on Rules icon of the desired option. You will then need to click
on the component of the journey you wish to view. Response

The rules of a Direct Payment Carrier will display in a pop-up window giving brief information
regarding changes and whether the ticket is refundable or non- refundable. It will also advise
customers to refer to the airline website for full terms and conditions of carriage.

Use Travelport Aggregated Shopping with a Booked Itinerary

Focalpoint Shopping prices a booked itinerary at the lowest available fare and searches schedules
and fares to find the lowest priced alternative itineraries.

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To price a booked itinerary using Focalpoint Shopping, enter the function identifier

FS
Refer to the following PNR:

Note: FS quotes a total fare for all passengers in the Booking File instead of quoting a fare for each
passenger.
Note: The first pricing option performs an FQBB entry and displays the best fare for the itinerary
already held. It may only show a rebook option as the flights and dates for this option are booked
already.
Component Description

BOOK Book the selected pricing option without cancelling the existing
reservation.
REBOOK This will cancel the existing booking and rebook in the new class.
+1 Pricing options are returned in low-to-high fare order and may involve the
same fare with several different itineraries. These itineraries are known as
itinerary options within the pricing option group. Click the link to view
alternative itinerary options for the fare.

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Neutral Availability

Displaying Basic Availability

You can display neutral air availability for Direct Payment Carriers in the same way as you do for GDS
carriers.

Using the Air Availability Search Option on the Toolbar

Searching for availability is to use the Air Availability Search option from the toolbar.

Searching for Availability using the Calendar

Another way to search for availability is to use the calendar. To access this click on the TOOLS
option on the tool bar and select Calendar.
Note: When you have opened the calendar, scroll down to display the maximum number of months
that you can book in advance. The calendar can be expanded by dragging the outer edge.
Click on the required outbound date. If you also require return availability, click on the relevant date.
The duration of the trip will be shown on the calendar.
Right-click the mouse to access the context-sensitive menu.

Example screen display:

Note that there are two relevant options to choose from - Availability and Last Air.

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Searching for Availability using Commands

To display air availability, enter A followed by the departure date, origin city or airport, and
destination city or airport.

Refer to the following example, to display flight availability from London to Malaga for 20 JUN.
Enter: A20JUNLONAGP

Example screen response:

Both traditional GDS and Direct Payment Carriers are returned in the availability results screen.

Branded Fares are indicated by below each option. Branded Fares are studied later in this
module.

Direct Payment Carrier flights are displayed in neutral availability. Even though numeric
availability status may not be shown, reference sell from availability is supported.

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Return availability is displayed in exactly the same way as a traditional GDS Carrier. Example entry:
AR25JUN
To request outbound and return availability in a single entry use the following entry:
A20JUNLONAGP++25JUN
Example screen response:

The screen automatically splits to view outbound and return availability at the same time.

Click the split screen icon to return the screen to single mode view .
Decoding Items
As with the GDS carriers, the display for Direct Payment Carriers is interactive.
Black: Items in black on the availability display indicate static information with no interactive
capability.
Green: Class available
Grey: Closed or zero seats available

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Orange: Waitlist

Blue: Click on or hover for more information

Many of the same tool tips for Traditional GDS Carriers apply to Direct Payment Carriers including
the carrier code, a 3-letter airport code and equipment code. Hover the mouse over the flight
number to display terminal information as well as elapsed flying time.

Carrier Specific Availability

You can also make availability requests for Direct Payment Carrier availability. Example Entry:
A20JULLONMAD*U2
The availability response is similar to the booked shop request, although the flight routing and times
are listed in the left hand column, and on the right hand column, the one way price will be displayed
for the selected flight. An asterisk will be shown next to the flight option that is currently selected.
To display the details of the next flight option click on Next Opt: >A*U2/02 or make the manual
entry for the option of your choice.

Tab to the Page:>AM*U2 to view later flights.

Tab to the Details section to view the other fares available for these flights.

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Selling a Seat
Selling a Seat from a Fare Shop without an itinerary
To sell a Direct Payment Carrier from a fare shopping request simply click on Book on the required
flight option.

Travelport Smartpoint will display the sold segments in the PNR Viewer window.
Active Direct Payment Carrier bookings reside directly with the carrier, not in the GDS. Travelport
Aggregated Shopping will create a passive segment for each flight booked using a ZK status code
(this code cannot be manually added by agents.
The # symbol before the carrier code identifies ‘Instant Purchase’ for a Direct Payment Carrier.
Example screen response:

When clicking on the # symbol, a message is displayed advising that a new fare quote is required.
Once this is done the Customer Information screens would be available for the completion of other
required fields, including the form of payment.
Enter: FQ

Example screen response:

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Now click on the # symbol again and you are taken to the Customer Information screen where
any additional traveler information is added, including the form of payment. Once this is done
simply click on Apply. If data is missing or the airline returns an error, the error will be
displayed indicating what information is required.

Selling a Seat from a booked shop

There are two options to sell a Direct Payment Carrier from a booked shopping display; the
book option will BOOK the selected pricing option without cancelling the existing reservation;
the second option REBOOK will cancel the existing booking and rebook in the new class.
Existing itinerary:

Entry: FS

Example screen response:

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Choosing Book will add the chosen segment to the existing itinerary,

Choosing Rebook will cancel the existing itinerary and rebook the chosen option.

Selling a Seat from Neutral Availability

To sell a Direct Payment Carrier from a Neutral availability display click once on the required booking
class.

You can also use cryptic formats to sell seats.

Enter N1Y5 to sell one seat in Y class from line 5 of the availability.
Note: If you have split the screen to search for outbound and return flights in one entry and wish to
use cryptic entries to sell, you must place the cursor in the top partition for the outbound flight and
in the bottom partition for the return flight.

Selling from Carrier Specific Availability

To sell a Direct Payment Carrier from a Carrier Specific availability display, click on the class of travel
you want to book.
This will display the carrier specific flights.

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From the results screen choose the flight you wish to book by tabbing to the A*U2/02 prompt at the
bottom of the screen. This places the asterisk next to the flight on line 2. To move down further tab
to the prompt again until you get to your required flight.
Use the Details tab to choose the fare family that you wish to sell e.g. Economy or Inclusive and click
on the desired class.

To sell your required flight tab to the prompt next to the line number and enter.
Note: You can also use the manual entry to sell, for e.g. N1B1 or 01B1

Your flight details will be displayed in the PNR Viewer window with the fare and fare breakdown
appears in the active window.

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Booking Formats
Commands: Description:

02Y1 or N2Y1 Reference sell from neutral availability or carrier

specific display
0U27946W20FEBEDIMADNN1 Manual sell

Pricing an Itinerary

If you booked from availability display you will need to quote your fare. Using Fare shop will
automatically store the fare if a passenger name is present. Although price details will have been
listed when you made your booking you still need to do a fare quote entry to store your fare and end
your PNR. If the PNR contains both Direct Payment Carriers and traditional GDS segments, segment
select must be used to price separately.

Once a passenger name has been added to your PNR, the easiest way to price your flight booking is
to use the following basic pricing entry:
Entry: FQ

Example Screen Response:

The system will quote your fare in the currency of your set location, it will show the currency and total

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cost at the top of the screen and a breakdown of taxes and fees.
If you have not done so already, you can check the rules for the outbound sector by clicking on
Display Rules
The response displays as follows:

Rules for the outbound flight will be displayed in the bottom part of the screen to view rules for the
return flight click on Next Seg: FNS02. Price Details: ZFQ* will review the pricing screen.
Example screen response:

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Working with Branded Fares

The Fare Shop response screen identifies which fares returned are ‘Branded Fares’. ‘Branded Fares’
are displayed in green.

Click on the green interactive fare link to display branding information.

Example screen response:

The initial screen displays branding for the price selected from the Fare Shopping response, and one
Upsell fare if returned for the outward journey.
Fare information shown in the middle of the screen display (GBP 42.29) is the outbound fare of the
round trip shown in the detail on the previous page, including taxes. The total including taxes is
shown at the bottom of the screen.

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Accessing Branded Fares from Fare Quote

You can access Branded Fares and Ancillaries from a fare quote. Refer to the following example
Booking File.

Price as booked. Enter: FQ

Example screen response:

Click on the price in green to display the Brands and Ancillaries screen.
Note: If you hover over the price, hover text states ‘Branded fares are available, click to view’.
Example screen response:

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Note that the ‘FARE QUOTE’ button is disabled as the fare is already stored in the Booking File.
If you select a brand for a higher fare, the total is adjusted, and the FARE QUOTE button made active.
Refer to the following screen example.

When the choice has been finalized, press FARE QUOTE to display a summary with the final price.
Example screen display:

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The Summary screen shows the new class of service in which the flight will be rebooked.
In addition, when you click on REBOOK, Travelport Smartpoint will rebook the new class of service
and store the new fare in the Booking File.

Pricing Branded Fares with the same class:

There are carriers that currently file their fares using the same booking class across multiple brands,
each with different conditions and services included and/or excluded in the price. As per current
logic, pricing returns the lowest applicable fare, however, a brand may include restrictions where the
lowest is not always the optimal result.

In order to ensure that a Travelport Galileo system user can target a specific fare brand, the
modifiers to be used are:
*:BF1, *:BF2, *:BF3

The brand modifier may be appended to current and historical fare quote requests to ensure only the
desired fare is returned. A ‘brand modifier’ will correspond to a tier level number that is assigned and
used for internal processing by Travelport. Brand modifiers maybe up to 4 digits (i.e.: BF001 or BF1 or
BF0010).

Please find below the screen shot of scenarios:-

On checking the fares of LH within Europe then there are 03 fares filed for T class i.e. Light, Classic
& Flex. As per current logic, pricing returns (FQ) the lowest applicable fare i.e. Light fare however if
agency wish to price classic fares then perform the entry:

FQ*:BF3 and for Flex fare it is FQ*:BF4.

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Please note that some airlines filed the restrictions or advised the agencies to reissue the
ticket on same brand so advise the agency to recheck the fare priced at the time of
reissuance and ensure it is priced on the same brand.

Ancillary Services

Ancillary Services may be added to your selected Direct Payment Carrier flights before you
end your PNR. Check with your airline for any exceptions offering post booking optional
services.
All passenger names must be entered in to the PNR and a pricing entry must be made prior
to requesting optional services.
Ancillary Services may be passenger and/or segment related. This means that passenger 3
could have 1 bag on the outbound flight and 2 bags on the return and the other passengers
have nothing.
Note: For ancillary purchases on direct payment carriers, Travelport Smartpoint will do the
following rule validations:
 Required for all travelers
 Required for all segments

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If a certain ancillary applies to all passengers in the PNR – Travelport Smartpoint will
automatically apply the selection to all passengers in the PNR.

If a certain ancillary must be purchased on all segments, Travelport Smartpoint will automatically
prompt you for the correct selection.
Screen example:

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To add ancillary services you can either click on the Ancillaries shopping cart icon in the PNR viewer
window or use the Travelport Smartpoint entry of DAS*.

Example screen response:

Select the passenger name from the drop down list. All Segments or individual segments may be
selected. A list of applicable ancillaries with their relevant cost are displayed.
Enter the amount required of each desired ancillary, for the respective segment.

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A running total will be displayed at the bottom of the screen, once you have completed your
selections click on Review.
You will be presented with a summary screen listing all selected Ancillaries with a Total cost at the
bottom of the screen. If you are ready to send your request through click on Apply, you can also
click to modify or cancel your request.
Smartpoint will respond letting you know your ancillaries are booked.
All Direct Payment Carriers will require payment by credit card for ancillary services. If you are
adding ancillaries before end transaction then you will just need to add your credit card information
in the normal way along with all the other required fields. If you are adding ancillaries after you have
ended your PNR then a pop-up window will appear immediately after clicking on Apply for you to
enter credit card details.
Dual Currency for Ancillaries

Some countries use a different currency than their national currency for air-related services. These
are referred to as ‘dual currency’ regions. Ancillaries are sold in local currency but you have the
option to select an alternative currency for ancillaries in these regions.
For example, Romania supports dual currencies, the ‘RON’ (local currency) and the Euro.
When you click the shopping cart icon in the PNR, the local currency for Romania populates by
default in the Ancillary Services dialog box.
Screen example:

You can change the currency code before you continue. Type in: EUR

Screen example:

Click ‘CONTINUE’, and the Ancillary Services screen will show the requested currency code, EUR.

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Optional Services Formats

Commands: Description:

DAS* Display Optional Services

DAS*Cxx xx = carrier code for multi-carrier PNRs

#nn Option Number

#Cn Count per passenger

If count is not entered then TAS will default to 1

/Sn Segment number

/Sn.n (and) If Segment is not entered then TAS will default to those on
/Sn-n (range) line 1 of the display

/Nn Passenger number

DAS01/P1/C2 Book Optional Services for segment 1, passenger 1, count of

2 (number of options desired such as 2 bags)

DAS01/S1-2/P1/C1 Book Sports Equipment Option 1 for segment 1, passengers

1, count of 1

DAS*S1#03 Display segment 3 option 3

DAS*SUM Display summary of booked options

DAS*SEG Display Summary of booked options by segment

DAS*PAX Display Summary of booked options by passenger

DAS*:currency code Display Optional Services in currency if filed by the airline

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Direct Sell Optional Services Formats:

Commands: Description:

DAS0BGSPGF/S1/P1/C1 Book 1 set of golf clubs for Segment 1, Passenger 1

DAS0BGPP/S1-3P1/C1 Book 1 bag for Segment 1, 2 and 3, Passenger 1

DAS0BGSPGF/S1/P1.3/C1 Book 1 set of golf clubs for Segment 1, Passenger 1 and 3

DAS0BGPP/S1-3/P1.3/C2 Book 2 bags for Segment 1, 2 and 3, Passenger 1 and 3. Passenger 2

DAS0BGPP/S1-3/P2/C1 only requires 1 bag so second entry needed

Required Passenger Data

The best practice to make a Direct Payment Carrier booking is to begin by firstly moving in the
traveler profile or adding passenger information to a PNR. The required fields may be added using
manual entries or the PNR drop down menu and selecting Create/Edit Customer Information. You
can also click on the pencil icon in the PNR Viewer window.

Required fields:

 Name (including title)

 Phone Field
 Address (5 fields including valid country code)
 Email Address
 Form of payment
You will need to ensure that all mandatory items are completed. Check Ask Travelport to see if there
are any carrier specific requirements. To view individual airline clue cards enter the key word CLUE
CARD in to Ask Travelport and select the relevant airline.
When an attempt is made to End Transact a PNR, Aggregated Shopping will check that the PNR
contains all the mandatory information required before sending the book request. Each Direct
Payment Carrier may have different mandatory fields and as such Aggregated Shopping will provide
an error if the correct fields have not been entered.
In addition to the required fields, a pricing entry must be made prior to End Transact.
If a Pricing Entry is not made the following error message will be displayed:
TASERR078-NEED PRICING ENTRY BEFORE END TRANSACTION

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Passenger Title
A passenger title is mandatory in the name field for Direct Payment Carriers. The following titles are
supported:
 MR
 MRS
 MISS
 MS
 MASTER
 MSTR
If a Passenger title exists but is not supported by the requested Direct Payment Carrier, Travelport
Aggregated Shopping will display an error.

Phone Field
A minimum of one phone number is required. Galileo phone examples:

HOME PHONE........................>P.LONH*0208 555 6427

BUSINESS PHONE...................>P.NCLB*0191 404 456 8978
 TRAVEL AGENCY PHONE........>P.LONT*0207 236 4598
ADDRESS/HOTEL....................>P.BHXA*0121 667 5567
Note: The Customer Information phone field now accepts additional characters, such as
*/. when a direct payment carrier is booked in the PNR.
Screen example:

Ticket Field

A minimum ticket entry is required

 T.T*

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Address Line

An address line is required, either the ADRS or DVLR. The address must contain the minimum of 5
address elements including country.
Note: the postal code is mandatory in a Written Address.
 Name
 Address Line
 Town/City
 Country
 Zip/Postal code Address
examples:
 Written Address example:
W.PERSON NAME*ADDRESS LINE*TOWN*COUNTRY*P/W1R 6TS
 Delivery Address example:
D.PERSON NAME*ADDRESS LINE 1*TOWN*COUNTRY*SL3 8AG
Email Address

A minimum of one email address is required. If multiple email addresses exist, then the first email
address will be sent to the Direct Payment Carrier. Additional email addresses may be sent if the
carrier supports multiple email addresses
Email address example:
• Mail To email address : MT.yourname@yourdomain

Mail From email address: MF.yourname@yourdomain

APIS / Secure Flight
Aggregated Shopping uses existing GDS formats for APIS/Secure Flight.

Form of Payment
The following forms of payment are supported by Travelport Aggregated Shopping:
 CREDIT CARD
 DEBIT CARD
 AGENCY PAYMENT
 CASH
 TRAVEL ACCOUNT CARD
 PREPAID CARD

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AGENCY PAYMENT (for Air Asia and Tiger Air)
Form of payment can be added to a booking by clicking on the instant purchase (#) symbol next to
the carrier code and completing the Payment tab of the Customer Information screen or by using
manual entries.

Not all Direct Payment Carriers support all forms of payment; therefore Travelport Aggregated
Shopping maintains a list of acceptable Forms of Payments by carrier.
To show a list of payment options for a specific carrier use the following entry:

ZF*CU2
This example shows forms of payment accepted by easyJet, the asterisk currently shows as Credit
Card but the Debit Card option can be selected by clicking on the next option.

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Travelport Aggregated Shopping will generate an internal entry to retrieve unmasked FOP
from the PNR when the ZF entry is made.

If no form of payment has been entered, or the form of payment is masked then the form of payment
must be manually entered using the following format: ZF/Cxx/ (xx = 2 letter airline code)
Example entry: ZF/CU2/CC VI4444333322221111/D1116/S123

The following entries can be used to enter the security code if the credit card was stored in the PNR:
ZF/CU2/CC/S123 ZF/CC/S123
Once all mandatory information has been added you can End Transact your PNR and view the booking
in the PNR viewer window. All stored Direct Payment Carrier remarks appear in the Document
Itinerary remarks; click on *DI to vie. Here you will find your Direct Payment Carrier code and record
locator from the Direct Payment Carrier’s system along with the currency code. Flight details, price,
details of any ancillaries that have been booked and other related information will also be stored.

Form of Payment Formats

Commands: Description:

ZF*Cxx Display form of payment screen for carrier xx

ZF/NM-MR JOE TRAVELER Change card holder name

ZF@ Delete form of payment prior to end transact

ZF/CC/S123 Add CVV security code to credit card Single

ZF/Cxx/CC/S123 Direct payment carrier

ZF/CC/VI4444333322221111/D111 Form of Payment with VISA Credit Card for the Direct
2/S123 Payment Carrier in the PNR

ZF/AP/X2345/Pagentx Agency Payment with Agent Payment ID and

password details for all segments in PNR

ZF/MO/12345687 Miscellaneous Charge Order with unused ticket

number for all segments in PNR

ZF/C nn/CA Cash as Form of Payment for carrier – nn = carrier

code

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Modify and Cancel

Before a PNR can be modified or cancelled it must be retrieved from the Direct Payment Carriers’
system. To display the Direct Payment Carrier PNR use the following entry: Z*R/Cnn
 Modify or Cancel cannot proceed unless the GDS Host PNR is in Synch with
the Direct Payment Carrier PNR. (To synch PNR : ZSYNC/Cnn)
 Modify PNR segments, Optional Services/ Ancillaries, or Passenger Name, or
APIS. A seat may be added if a new segment is added or an existing
segment is modified.
 Cancel is permitted.

Example: X2 followed by 0U24909Y08NOVAMSLGWNN1

 If the PNR is modified by name or segment change, Aggregated Shopping

will send or re-send the APIS data if it exists in the PNR.
 Cancel of multiple Direct Payment Carrier segments in a single entry is not
permitted.
 Price the itinerary and all selected seats and options.
 Example: FQ
 When the price has changed due to modification, the following message will
be displayed on the first line of the fare quote: *** Price Changed – Amount
due: ….. ***

 Add form of payment.

 End the PNR.
 Itinerary Remarks after cancel or modify.
All original itinerary remarks will be replaced with the revised booking data.
The original form of payment plus total amount will be retained plus the new form of payment and
total amount including add collect will be added.
Example:
9.FREE TEXT- #TAS01#FOPCC/VIXXXXXXXXXXXX1111/525.20/2045Z/01AUG
10..FREETEXT-#TAS01#FOPCC/VIXXXXXXXXXXXX1111/25.00/0945Z/02AUG
14.FREE TEXT-#TAS01#TOT550.20

As each Direct Payment Carrier may follow a slightly different procedure refer to Ask Travelport for
specific carrier related information on cancelling and modifying Direct Payment Carrier bookings.

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Summary

In this module you learned how to:

 LCC Provisioning
 Use Travelport Aggregated Shopping – without a booked Itinerary
 Use Travelport Aggregated Shopping – with a booked itinerary
 Use Neutral Availability Screen
 Use Carrier specific Availability screen
 Sell from a fare shop with and without a booked itinerary
 Sell from Neutral and Carrier Specific Availability Screens
 View Branded fares and upsell flights
 Price an Itinerary
 Ancillary Services
 Complete a PNR – Required Passenger Data
 Modify and Cancel

Module Review
1. The Fare Shop response screen identifies which fares returned are ‘Branded Fares’. What
color are these displayed in?

2. What is the status used for a Direct payment carrier Booking?

3. What is the participation code in an availability display for a Direct Payment Carrier?

4. What is the entry to check the FOP options for a specific carrier?

5. What are the main passenger data fields required to make a Direct Payment Carrier booking?

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Module 08: Ancillary Services for GDS Carriers

Ancillary services allow you to book through the GDS additional items such as lounge access, baggage
and meals. These are dependent upon the airline making such things available and may vary by
route, cabin, fare basis code and the region of the world you are working.
They will also potentially be affected by frequent flyer information, which may change not only the
availability of ancillary services but also the price paid by the traveler.
Certain ancillaries may be displayed for information purposes only and although these cannot be
booked through Galileo, they are an indication of whether the airline supports such a request
through direct contact and the cost of such a service.
By offering these services through the GDS, we help to reduce your need to call the airline or use a
web site to complete your customers’ requirements. This delivers an increased efficiency and
reduced cost, while providing a more complete service to your customer.
Note: for Ancillary Services with Direct payment carriers see Module 7

Module Objectives
On completion of this module, you will be able to:
 Display and request an ancillary prior to ending the PNR
 Display and request an ancillary on an ended PNR
 Cancel an ancillary service from a PNR

Displaying Available Ancillaries before End Transact

Once an itinerary and name are present in the PNR, it is possible to request a list of available
ancillaries. These could be for any service offered by the airline and will display in a numbered list
format.

The format to display the list is: DAS*

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Following this command the ancillary services screens will be displayed and in this instance, shows a
list of 13 bookable services. In addition, another 4 are shown for information only purposes and
would require direct contact with the airline to book.
Example screen display:

The following table lists the components of the Display Ancillary Service (DAS*) screen.

Component: Description:

Line number of item in display

If the line number is followed by an asterisk (*) then this item is a bundled
LN
service. (View details of bundled services in the detailed display on the
next page)
VEN The vendor/carrier offering the service
DESCRIPTION Commercial name of item
The passenger type code to which the service applies. ADT applies to all
PTC passengers, however if the code is different from ADT, only that passenger
type code is eligible for this service
AMNT Cost of item
CUR Currency

SEG Air segments to which the service applies

Minimum frequent flyer priority code required to book this service. Refer to
F the note below.

Note: The frequent flyer priority displayed is the minimum priority necessary to be eligible for this
service. The highest priority being 1 and the lowest being 9.
Therefore, a passenger with priority code 7 would be eligible for service requiring priorities of 7, 8
or 9 and a service displaying a minimum requirement of 3 will only be available for passengers with
priorities 1, 2 or 3.

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Details Display
To view a detailed description of the chosen ancillary service tab to the >DAS*L prompt and enter
the line number of the ancillary required.
DAS*L1

The following table lists the components of the Detail Ancillary Service screen:

Component: Description:
INE Line number in the *DAS display
COMMERCIAL NAME Commercial name of the service
CARRIER Providing carrier
ATPCO standard service type. Possible
values are:
- Flight
- Merchandise
SERVICE TYPE - Ticket
- Rule buster
RFND Refundable (Y / R/ N)
COM Commissionable (Y/ N)
List commercial names of included
services in this bundle
INCLUDED SERVICES

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Component: Description:
Price decomposition for the service:

- Monetary value

- Taxes applied

APPLICATION (line) - Total monetary price of the service

- OR/AND field - OR gives equivalent

value in miles; AND gives additional
charge in miles

- Miles value
Fulfillment method for this
service. Possible values:

- Standalone (EMD)
FULFILLMENT
- Associated (EMD)

- EMCO
SUB CODE Industry service sub-code
GROUP Industry service group
SUBGROUP Industry service sub-group
DESC1 Industry description line 1
DESC2 Industry description line 2
CXR Supplying carrier
RFIC Industry Reason For Issuance Code
Geographic location for the
LOCATION 1 and 2
application of this service
Use of the geographic location
information. By default, the locations
determine origin and destination
geographies for application. Service
DIR WITHIN
may be applied “within” a given
geography or specifically for travel in
the “direction” Location 1 to 2.
VIA Service applicable only if travel is “via”
the indicated geographic location.

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Booking Ancillary Service before End Transact
The booking of the chosen ancillary service can be done from either the display or detail screen. The
entry is comprised of DAS to indicate an ancillary service and then a reference sell type entry of zero,
a quantity, an L and a line number.
DAS01L1

Once the Ancillary Service is requested it can be seen in *SI area of the PNR. It shows as a Special
Service Requirement with the code of ASVC and a status of NN, for on-request.

Component: Description:

ASVC Ancillary Service SSR Code

NN 1 Request Status and number requested

**C Industry reason for issuance code

0CD Industry reason for issuance sub code

SSR that should be issued in conjunction with this ASVR.

ASVC Refer to the note below.

SECOND CHECKED BAG Commercial description.

Note: This item will appear as ASVC or blank if the item being booked is a stand- alone service (e.g.
baggage). Alternatively, if this ancillary service is booked in conjunction with another service
requirement such as a meal, it will be the relevant meal code that appears in this position (e.g.
VGML).

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Once the PNR is ended and retrieved there will be data shown in the *DAS field. This will display
a breakdown of the ancillary service booked.

Component Description

LN Line number
SUP Supplier/Airline code
DESCRIPTION Commercial name of the ancillary.
STAT AC = Active
CX = Cancelled PD =
Pending RF =
Refunded
OF = Offered (Requested) PR =
Priced
CD = Confirmed
AP = Auto priced FD =
Fulfilled

AMNT Cost of booked ancillary

CUR Currency of cost
FLT DETAIL Applicable flight number and routing of ancillary

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Displaying and Booking Available Ancillaries after End Transact
Once the PNR has been ended, any booking that has ancillary services available will show the addition
of a shopping trolley icon, situated at the end of the display buttons.

Click on the Shopping Trolley Icon to access the available ancillary services for this itinerary.

There is the facility to select the passenger name at the top of the screen and also to filter the display
by ancillary type. A reminder to add any frequent flyer information prior to booking ancillaries is also
shown, remembering that this may affect the price and availability.
The table below lists the flights relating to this itinerary across the top and the ancillaries shown on
the left of the screen. Those ancillaries with a grey background in the quantity box are unavailable
through the GDS and are for information purposes only. When the quantity box of these ancillaries
are hovered over they will show a message “this ancillary is not available for purchase”
To book ancillaries enter number 1 beside each desired ancillary, for the respective segment. It is
not currently possible to request more than one of each ancillary service per person per segment
through the shopping trolley icon. In instances when 2 or more of the same item is required, use the
manual DAS entries

By selecting the required ancillaries, we are able to see the ancillary total in the bottom right hand
corner change to reflect the appropriate costs.

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If an ancillary service is selected that requires additional information click the pencil icon in the
upper right corner to add or edit the additional SSR/ freeform text. (Airlines typically expect the text
in a specific format, so be sure to follow any airline instructions.)
Once all ancillaries are selected you are then required to click on the Review button. This will present
a summary of those ancillaries chosen and a total price.

An EMD Icon will display to advice that an EMD is applicable for this service.

You may then select Apply to continue with the request and book ancillary services. The follow
response would be received.

Should there be a need to adjust the request, the modify button may be used to return to the previous
screen.

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Press the cancel button if you wish to abandon the update.

Cancelling Ancillary Service

The cancellation of an ancillary service is carried out in the same way as other Service information

Click on the *SI button or *ALL to display the Special Service requirement section of the PNR.
Click on the relevant SSR requiring cancellation.

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Highlight the appropriate ASVC from the list the select the remove button. To confirm this
cancellation select the Save button.
This process will also remove the associated data from *DAS field of the PNR.

Note: When cancelling a PNR which contains ancillary services the system will respond with the
following

Module Review

1. What is the entry to display all ancillaries prior to ending the PNR?

2. What is the cryptic entry to sell one ancillary item from line 1 of a display?

3. What are the steps to cancel an ancillary service?

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Module 09: Fare Display

For many travelers, the main factor influencing the decision of which flights to book will be the
farecharged for the journey. This is particularly so for leisure travelers who are paying for the ticket
themselves, but also increasingly important for business travelers as many companies are trying to
reduce travel costs.
When checking availability, each booking code represents a different cabin class or fare type. On all
flights a variety of fares are offered. Highest fares that are flexible are termed normal fares. Those
that are lower and less flexible are special fares.
Within each of these categories, there are different types of fares. The general features of the most
commonly used fare types are listed below.
These are general guidelines, and restrictions of each fare may vary, depending on the route flown.
The rules of each fare should be checked and passengers advised of any restrictions.

Module Objectives
Upon completion of this module, you will be able to:
 Identify different classes of service
 Identify different fare types
 Use basic International Fare Display formats
 Display fare rules
 Fare display using additional search qualifiers
 Use follow-up entries to update a fare display
 Display historical fares

Identifying Classes of Service

Generally, airlines offer three main classes of service:

 Economy class
 Business class
 First class
Some airlines may differentiate within a class, and in addition to the standard service may offer a
superior service within the same cabin.
However, not all airlines offer three classes - some have two and others may only have one, and the
classes offered may vary on different routes with varying aircraft types

Economy Class
This is the main class of service offered and the service provided at the airport and on board may
vary from airline to airline.

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Business Class
For most airlines, this class is a superior economy class, offering speedier airport check-in, airport lounge
facilities, more comfortable on-board seating, superior meal service and in-flight entertainment.
First Class

This is the premier class offered by airlines, and they usually provide individual check-in facilities,
airport lounge facilities, superior seating and meal service and individual in-flight entertainment.

Identifying Fare Types

Generally there are two categories of airfares, normal fares and special fares.
Normal fares are available for all classes of service and are flexible and therefore more expensive.
Generally normal fares are valid for one year. Special fares have many restrictions attached to them,
such as minimum stay restrictions or advanced purchase requirements. In general they are less
expensive.
Different fare types apply in different markets, but they typically fall into the following categories:
 Normal fares
 Point to point fares
 Excursion fares
 APEX fares
 PEX and Super-PEX fares
Normal Fares
Normal fares are flexible, and there are no routing, stopover, advance purchase or refund restrictions.
They may be re-routed without restriction and purchased on a one way or round trip basis. Generally
normal fares are valid for one year.

The class of service normally appears on its own as the fare basis, e.g. Y, C, F, R, although Y1 or J1 may
be used to indicate the highest fare level, and YOW or YRT to identify one way or round trip fares.
Note: The class of service may be followed by a seasonal indicator, e.g. YL (economy low season)

Point to Point Fares

Point to point fares may be seen in any class and allow the passenger who wishes to travel directly
from point A to B to do so. There are usually no advanced booking requirements, or refund
restrictions. Routing is usually limited to direct flights, although connecting flights may be available,
providing no stopovers are made.
Fares may be sold on a one way or round trip basis. Round trip fares are normally valid for a year
provided there are no seasonal restrictions.
The code 2 or 3 may appear at the end of the fare basis, e.g. Y2, C3, and SLX2.

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Excursion Fares
Reservations for excursion fares may normally be changed, subject to minimum and maximum stay
requirements. They may normally be purchased at any time, and sold on a return basis. Routing and
stopover requirements are generally flexible, and there are usually no refund restrictions.
The code E or EE is found at the end of the fare basis followed by the maximum stay in terms of days
or months, e.g. YLEE14 or BEE3M.

APEX Fares

Reservations for Advance Purchase Excursion (APEX) fares usually may not be changed without a
penalty, and there is often some type of refund restriction. Usually no stopovers are allowed and
direct flights are used. They are normally sold on a return basis, and have a minimum and maximum
stay requirement.
The codes AP, AN or AB are normally included in the fare basis.

PEX and Super-PEX Fares

These are Public Excursion fares and have the same restrictions as APEX fares but may be
purchased at any time. Usually no stopovers are allowed and direct flights are used. There are
minimum and maximum stay requirements, and they are normally sold on a return basis.
The codes PX or SX are included in the fare basis.

International Fare Display

H/FARES

ASK ANSWER ID AN3867

A basic fare display entry returns all published fares between two cities. The Galileo fare display
defaults to show both return and one way adult fares for participating airlines.
Fares are displayed in low-to-high order, with round trips assessed at their half- value. When one
carrier’s fare is identical to another, the displays will be randomized on subsequent entries.

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The basic input to display fares from one city to another is FD followed by the city pair and date of
travel, which may be entered in any order.
Example entries: FDLONLAX27MAY
FD27MAYLONLAX

Either of these inputs will display the same list of fares in fare display.
Example screen response:

Note: Scroll down using the scroll bar to display additional fare options.

The following table lists the components of the fare display.

Component Description
FD27MAYLONLAX Tab displays the fare display format.
FARES LAST UPDATED 09 DEC Date and time of most recent fares update.
09:50AM
LON - LAX DEPART 27MAY Details of tariff display response. Repeat of
particulars.
MPM 6544 AT Maximum permitted mileage and global
indicator.

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 PUBLIC/PRIVATE FARES FOR EA7 Public and private fares for PCC EA7.

USD CURRENCY FARES EXIST Alert that USD fares exist for this city pair
Column headers:
CX Carrier
FARE GBP FARE Fare and currency code
BASIS C Fare basis code Booking
AP MIN/MAX class code
SEASONS…. MR Advance purchase requirement
GI DT Minimum and maximum stay requirements
Seasonal restrictions
Mileage/routing indicator
Global indicator
Day/time flight restrictions
Fare Rules
H/NOTES H/FUFN
To display the fare rules from the fare display, click on the relevant fare basis code displayed on screen.
This will display all rules for the specified fare

Example screen display:

Note: Click <<Back to Fare Display>> to return to the fare display

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Displaying the Penalties Rule
Click on the fare to display the penalties that apply to that fare. Example screen
response:

To view more penalty information, use the scroll bar to scroll down.
Note: Click <<Close>> to close the rule display.

Advance Purchase Information

To view the Advanced Purchase information, click the relevant Advance Purchase column.
Example screen display:

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Booking Class Information
Check the booking class when different carriers are participating in an international itinerary.
Refer to the following fare display for primary carrier QR, for fares between DOH and SYD. The
passenger wishes to travel via PER. To check which class of service to book for the fare on line 1, with
secondary carrier QF for the PER to SYD sector, click the Class.

A ‘Booking Classes’ dialog box will open offering the options to display booking classes or display
booking classes for secondary carrier.
Display booking classes - displays the booking code for the selected fare.
Display booking classes for secondary carrier - displays booking codes for the secondary carrier QF,
from the primary carriers’ (QR) fare display.
Select Display booking classes for secondary carrier and enter the secondary carrier’s two-
character airline code. Then click ‘proceed’.
Example screen display:

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Example itinerary:

Routing and Mileage Information

If a routing fare is identified in fare display, it is possible to display the applicable routing for that
fare.
Refer to the fare display below, for fares between London and Melbourne on BA. Fares displayed on
lines 1-14 are route fares, indicated by the R in the MR column.
Example screen display:

To display the permitted routing for the fare on line 1, click the R in the MR column. Example screen
display:

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Note: Where no carrier code is shown between two city codes on the routing the primary carrier is
required for that part of the journey.
Any carrier code or city code separated by a / indicates alternatives, e.g. LON-TYO (QF/JL) SIN-SYD
(BA/QF) MEL

If a mileage fare is identified in the MR column of the fare display, it is possible to display the
maximum permitted mileage and mileage surcharges by selecting M.
Example screen display:

Note: Min / Max stay may also be displayed if applicable, along with seasonality, global indicator
information and date/time restrictions.

Fare rules may also be accessed from fare display using Galileo command entries. The table below
lists some of the most frequently used formats.

Explanation: Format:
Display the menu of paragraph headings for the fare on line 5 of FN*5
the fare display.
Display paragraphs 0, 6, 15, 16 and 17 from the paragraph menu. FN*P0.6.15-17
Display rule categories for the fare on line 3 by title CHG and FN*3/CHG.ADV
ADV.
Return to the menu of paragraph headings. FN*5
Display all rule paragraphs for the fare on line 5 of the fare FN*5/ALL
display.
Return to fare display screen. FD*

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 Display the routing options for the fare on line 1 of the fare FR*1
display.
Display the maximum permitted mileage and mileage surcharge FM*8
information for the fare on line 8 of a fare display.
Check which booking class is required for the fare on line 1, for FDC*1//QF
secondary carrier QF.
Display a rule summary for city-pairs where ATPCO is the fare FN*2/S
supplier.

Fare Display Search Qualifiers

H/FD

A more appropriate fare display may be obtained by using search qualifiers. Search qualifiers
may be input in any order, and may be used in two ways:
 As part of the initial fare display input
 To update an existing display
 Carrier Qualifier
The system default is to display fares for all carriers. The carrier qualifier may be used to limit the
display to that of a specified carrier.

Example entry: FD10JUNLONHKG/CX Example screen

response:

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Points to note:
 Only fares for CX are displayed. A maximum of three carriers may be specified in a fare
display entry.
 Specified carriers may be added to an existing fare display with a follow up entry:
FD/CX/BA/SQ
 Carriers may choose to have IATA fares suppressed when their fares are displayed.
 Carrier coded fares show their correct booking class code, but IATA fares show only a generic
booking class code. The display must always be changed to that of the required carrier to
obtain the correct booking class code.
 When a carrier has been specified in the fare display entry, it is possible to switch from fare
display to availability display by clicking on the line number or by entering AV followed by the line
number. For example, AV2 will display the availability for line number 2 of the fare display.

Journey Type Qualifier

The system default displays both one way and round trip fares. The journey type qualifier may be
used to limit the display to either a one way or round trip fare display.
Example entry: FD22MARPERSYD-OW Example screen
response:

Points to note:
 Only one-way fares are displayed.
 Round trip fares may be displayed by using the qualifier –RT
 The journey type qualifier may be added to an existing fare display with a follow up entry:
FD–RT or FD–OW
 The warning UNSALEABLE FARES at the top of the screen indicates that additional fares
exist, which may not be sold at your agency location

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Passenger Type Code Qualifiers
H/PTC

Adult fares are displayed as the system default. When a fare is required, other than an adult fare, a
passenger type code must be used. 3-Character standard passenger type codes and descriptions
defined by ATPCO are available. Passenger type codes and descriptions may be displayed using the
following entries.
Explanation: Format:
Display a complete list of codes and PTC
descriptions
Display a list of codes and descriptions PTC/U
beginning with the letter U
Search for a code by description. PTD/STANDBY
Note: All passenger type codes/descriptions
that match the word are displayed.
Passenger type codes with age requirements
When requesting fares for some passenger types you may need to specify the age of the passenger
within the passenger type code. The input will vary depending on the way the airline has filed the
fare.
For example:
Explanation: Passenger Type Code:

Accompanied child CNN or C08 (age 8)

Senior citizen with age requirement SNN or S65 (age 65)
Military child MNN or M05 (age 5)

Example entry: FD14JUNLONKUL/MH*CNN Example screen

response:

Note: Only child fares are displayed. The passenger type code CNN appears below the fare amount
along with the ticket code TC:NLBC6GBCH.

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A ticket code will replace the Fare Basis Code when printed on the ticket.
A maximum of six passenger description codes may be used in one entry. Example entry:
FD30MAYNBOLOS/ET*ADT*CNN*INF
Example screen response:

Note that fares are displayed for all three passenger types. However as fares are displayed in low-to-
high order, the infant fares generally appear first.
Use the scroll bar to scroll down and view more fare options.

Fare Basis Code Qualifier

Infant fares are shown at the top of the screen, as they are the lowest fares. It is possible to move
down (MD) through the list to find the corresponding child and adult fares, but time-consuming.
An easy way to find the adult and child fares corresponding to the infant fare is to use a follow-up
entry to modify the fare display using the selected infant fare basis code.
Example entry: FD@EPX1YKE Screen Response:

Note: Infant, child and adult fares are displayed for the specified fare basis code.
Unbundled Fares Identification
Increasingly traditional carriers such as KLM and Air France are offering cheaper fares which do not
include the types of services usually associated with these carriers, such as free hold baggage and a
choice of seat for example. These fares are known as Unbundled Fares.
As these options often will not always suit travelers it is important you know how to identify these
options. Unbundled fares will be shown with a / symbol in front of the carrier.

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If you wish to double check if a fare being offered is unbundled, from the fare display perform the
entry
FH*1
Scroll down to Fare Type

Unbundled return fares will be shown with the Fare Type ERU
Unbundled one way fares will be shown with the Fare Type EOU

Combining Search Qualifiers

Search qualifiers may be used to display a more appropriate choice of fares. Multiple search qualifiers
may be used in combination, and may be used in any order.
Example entry: FD12JUNLONJNB-RT*ADT*CNN/BA@VLNCGB Example screen
response:

Fare Display Search Qualifiers Formats

The following fare display qualifiers may be used to request a more specific display.

Format: Explanation:
/QF Specified carrier
-OW Type of fares – one way and round trip
-RT
*ADT Passenger type – adult, child and infant
*CNN
*INF
-B Fares with booking class B (carrier required)
@C Business class fares only (@F for First class)
@YPX3M Specified fare basis only
.EH Travel via eastern hemisphere
:P Private fares only

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 :C Net fares only
-PRI-ACCT With specified account code
/X High to low order
.T29JUN13 Specify a ticketed date in the fare display entry, to check
historical fare information
Fare Display Follow-up Entries
Once a Fare Display has been requested, follow-up inputs can be made to update the initial
request, rather than inputting the whole entry again.
The use of follow-up inputs results in a new Fare Display, reflecting the new requirements.

Format: Explanation:

FD-OW Updates the previous fare display to show one way fares only.

FD29MAY Updates the specified date of the previous fare display.

FD/TG/SQ Updates the previous fare display to show fares for Thai
Airways (TG) and Singapore Airlines (SQ).
FD–RT*CNN Updates the previous fare display to show round trip fares for a
(or C08) child.

FDOSYD Updates the origin city of the previous fare display to show
Perth.
FDDSIN Updates the destination city of the previous fare display to
show Singapore.
FD@YEE6M Updates the previous fare display to show the YEE6M fare only

FD@C Updates the previous fare display to show business class fares
only

Note: FD* redisplays the active fare display.

Historical Fare Display
ASK ANSER ID AN307

There may be instances when you need to confirm what the fare rules were on that date that a ticket
was issued. For example before exchanging or refunding a ticket.

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A historical fare display entry must be used, in which the airline, the travel date and the ticketed
date must be specified.
Example entry: FD20MAR14LONBKK/TG.T25MAY13
Example screen response:

Once historical fares have been displayed, the fare information can be viewed by clicking on the fare
basis or using the standard Galileo entries.
Note: Historical fares can be displayed for up to one year prior to the current day.

Checking Rules Fare Display Rules after Fare Filing

*FF
Example Screenshot:

*Click on the Fare Basis

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Enter the origin and destination and the Fare Display

Example screen response:

Click on the Base fare and penalties will be displayed

Summary

In this module, you learned how to:

 Identify different classes of service
 Identify different fare types
 Use basic International Fare Display formats
 Display fare rules
 Fare display using additional search qualifiers
 Use follow-up entries to update a fare display
 Display historical fares

Module Review

1. What is the maximum number of passenger type codes that can be used in a fare display entry?

2. Which search qualifier should be used as part of a fare display entry when searching for Net
Fares?

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3. What is the entry to update the fare display to show only business class fares?

4. What would the following entry be used for? FDDSFO

5. Mr. Beckett calls to inquire about the roundtrip airfares from London to Toronto. His family
wants to depart on the 10th of next month and return three weeks later. What is the format to
request a fare for those dates?

a. Mr. Beckett indicates that he prefers to fly on Air Canada. What is the format to update the
fare display to show Air Canada fares only?

b. What is the fare basis code for the lowest published Air Canada fare?

c. What is the penalty for changes on this fare?

d. What discount do children and infants receive on this fare?

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Module 10: Queues

Galileo provides a queue system for the management, sorting and storage of Booking Files. Each
pseudo city has a set of numbered queues. Within this set, there are queues with predetermined
functions and queues that your agency can customize for internal use.
The queue system allows you to sign into and out of queues, place Booking Files on a queue and
perform various maintenance functions on the Booking Files currently on queue.

Module Objectives
Upon completion of this module, you will be able to:
 Identify the types of queues and their purpose.
 Display the number of Booking Files on queue
 Access Booking Files in a queue, explain queue categories, and date ranges.
 Place Booking Files on a queue with categories and date ranges.
 Work Booking Files in queues.
 Identify status codes and advice codes
 End transaction, ignore, remove and place Booking Files in queue while working in a
queue.

Types of Queues

H/QUEUE
ASK Answer ID AN14224 – Queues Formats

Galileo assigns each pseudo city 100 queues, numbered 0 to 99. 26 of them are programmatic
queues and Booking Files are placed on these queues automatically. These queues usually contain
items such as flight confirmations, waitlist clearances, and schedule changes. The other 74 non-
programmatic queues can be customized for your office needs.
A queue category is a divider within a queue defined by your agency’s secondary authorizer.
Categories subdivide your queues for more filing space. They are useful for organizing and sorting
Booking Files and their information. Categories are subdivisions of queues and cannot exist without
them. You can add up to 100 categories to a single queue.
You name each category using the letter C plus 2 alpha or numeric characters.
Additionally, there are four queues used to receive or count Booking File messages. These special
queues are identified by title instead of by number.

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Programmatic Queues
Programmatic queues hold messages sent by airlines, car, train, cruise, hotel, and leisure travel
companies about changes you need to make to Booking Files.

The following table lists the majority of available programmatic queues, their associated number,
and the types of Booking Files they contain.

Queue name/number: Contains Booking Files with:

Queue 0 - Urgent (URG) Requiring urgent action (within 24 hours).
Queue 1 - General (GEN) If no queue number is specified, a Booking File
placed on queue will automatically fall onto the
general queue.
Past Date Quick default 1*PD Past date bookings for subsequent retrieval.
Queue 2 - Seat confirmation Replies to seats requests.
Queue 9 - Ticket arrangement TAW) Ticket review dates.
Queue 10 - Ticket arrangement Ticket review dates.
(TAU)
Queue 12 - Review Booking Booking Files that contain a Review Booking
field.
Queue 16 - Vendor Remarks Booking Files that contain vendor remarks
from airlines.
Queue 17 – Waitlist Waitlist confirmations (status KL).
Queue 18 - Urgent confirmation Booking Files with confirmation (status KK) from
carriers, for travel within the next 14 days.
Queue 19 - General confirmation Booking Files with confirmation (status KK) from
carriers, for travel outside the next 14 days.
Queue 20 – Unable Booking Files with UU or US status.
Queue 21 - Unable to confirm Booking Files with UC, UN or NO status.
Queue 22 - Time change Time changes (TK or TL status).
Queue 24 - Auxiliary service advice Service responses from hotel and car vendors
Queue 25 - Service information advice Replies to SSRs.

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Special Queues
Special queues have three-letter titles. They hold messages and Booking File counts for special
functions.
The following table lists each special queue, its associated title, and the types of information found
there.

Queue Title Format Information

Supervisor SPV QS Messages for the attention of the

supervisor or manager of an office.
Need authorization to access.
Message MSG QM Messages of a more general nature to
colleagues in the same office, or
between associated agencies and a
Galileo office.

Unable to UTC QUTC Count of Booking Files with “unable to

contact contact” notices.
Note: You cannot sign into the UTC
queue, and is little used in an agency
environment.

Left message to LMT QLMCB Booking Files can be placed on this

call back queue if you have been unable to
contact your customer and will call
later.
Note: You cannot sign into the LMT
queue, and is little used in an agency
environment.

Note: These queues will be worked by your agency supervisor or servicing department.

Non-Programmatic Queues
There are 74 non-programmatic queues that you can structure any way you like. Some agencies use
certain queues to store Booking Files that need additional work, that need to be reviewed by a
quality control department, or that need to be assigned to a specific individual in the agency.
Some agencies assign a non-programmatic queue to each individual working in the agency, so that
they can follow-up with customers on Booking Files that they have created themselves.
Queue Categories
Non-programmatic queues may be divided into categories and date ranges to allow additional
storage capacity. A category is a sub-division of a queue and may be defined for use by your agency
supervisor. Each category may be further divided into four date ranges to permit more filing space.

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Queue Management
You can manage work to be done on Booking Files by performing various queue counts. In addition,
Galileo enables you to view a list of Booking Files in a queue. These functions are important factors
in increasing office productivity.

Counting Booking Files in Queue

Working queues is easy using Travelport Smartpoint.
To help you manage your queues, you can set up a maximum of 10 Quick View queues or queue
categories.
Select Queue Count Options from the side panel.

Example screen response:

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Refer to the following completed example, specifying pseudo EA7 and queues 16, 17, 19, 20, 22 25
and 36 with queue category JU.
Check the Visible box so that queues 16, 22 and 25 will be visible at the bottom of the Smartpoint
Terminal Window.
If you check “Display queue change notifications”, Smartpoint will automatically advise you when
Booking Files are added to a queue.

Check the box to enable Queue count polling and specify that you wish your queues to be polled
every 30 minutes.
Note: The minimum polling time is 15 minutes.

Example:

Note: You can select a maximum of three visible queues.

Click Save and the MQ button at the side of the screen is activated.
Click on it to display the numbers of Booking Files on your selected queues.

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In addition, the total numbers of PNRs on each queue that you “made visible” are displayed in
orange.
Further example display showing queue 25 with 209 PNRs, and queue 52 with queue category LS:

Hover your cursor over an orange number, and the PNRs on that queue are displayed in a separate
window.

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Click on a Booking File record locator to take you into the queue and open the booking in the PNR
Viewer Window.

Note that you can click the P button if you wish to poll your queues at any time.

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You can also click the O button to get easy access to the Queue Count Options table if you wish to
make any changes to it.

Counting all Queues

Click the QCT button at the side of the screen to display the count for all queues.

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Queue Categories
A queue number with an asterisk identifies a queue with categories. Example:

Click on the asterisk (shown here in blue) to display the categories and the Booking File count. Click
on the asterisk again to close the display.
Example:

Listing Booking Files in a Specific Queue

There are enhancements to QLD displays for queue, category and date ranges. This now includes a
tab and enter capabiity.
Click on a number to the right of the queue number or queue category to display a list of the
bookings residing on that queue.

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Click on any of the record locators to open the Booking File in queue in the PNR Viewer window if
you wish to start working the queue.
Alternatively, click “Back to Queue Count” to return to the queue count.
Note: When you select the record locator (or use the tab) on the list, you retrieve and display the
PNR.
It is important to note that you do not enter the queue. You must sign into the queue if you wish
to work the PNR in queue or remove it from queue.

Accessing Booking Files in Queue

H/QUEUE

To access and work on the bookings stored in a queue, category, or date range, you need to sign into
one of them. You can also access bookings on a branch office queue, category or date range.

To access a queue, select either the MQ or QCT buttons, and then click on the required queue
number or category.
You can also click on a Booking File record locator from a list of bookings on Queue as shown earlier.
The first booking on queue is displayed in the PNR Viewer Window.

When you access a Booking File on queue, new buttons become available at the side of the active
window, and you can work the queue quickly and easily.

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Click the QP button to retrieve the previous Booking File on queue.

The QP display in grid mode is interactive.

Booking File example:

Click the I button to ignore and retrieve the next Booking File.

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Click the QR button to remove the booking from queue.

Click the QXI button to ignore the booking and sign out of the queue.

Click the -Q to take you back to the queue buttons.

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Placing Booking Files on Queue
You can place Booking Files on any of the 100 queues assigned to your office (including
programmatic queues). You can also place a booking in a specific category within a queue, or in a
specific date range within a category.
After you place bookings on queue, Galileo begins a history trail of the queue entries you make.
Note: You can place the same Booking File on multiple queues, but you cannot
place the same Booking File in the same queue multiple times.

The function identifier to place a Booking File on queue is: QEB

Placing Booking Files on a Specific Queue

To place a Booking File on a queue, display the booking and enter QEB followed by a slash (/), and the
queue number.
Example entry: QEB/50
To place a Booking File on a queue at a branch location, display the booking and enter QEB
followed by a slash (/), branch location pseudo city, and queue number.
Example entry: QEB/E9G/39
The Galileo system responds with the message “ON QUEUE” followed by the booking record
locator.
Example screen response:

Note: Once you place a booking in a queue, it is no longer active in your agent work area. Therefore,
in order to continue working on that same Booking File, you must retrieve it again.

Placing Booking Files on a Specific Queue and Category

To place a booking into a queue category, display the booking and enter QEB followed by a slash (/),
queue number, asterisk (*), category code (C), and the category name.
Example entry: QEB/55*CJD
Use the following format example to place a Booking File into a category at a branch location:
QEB/E9G/42*CMK

Galileo responds with the message “ON QUEUE” followed by the booking record locator.

Placing Booking Files on a Specific Queue, Category, and Date Range

To place a Booking File into a queue category date range, display the Booking File and enter QEB
followed by a slash (/), queue number, asterisk (*), category code (C), category name, asterisk (*),
date range code (D), and the date range number.

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Example entry: QEB/33*CDL*D1
You can place a booking into a queue category date range at a branch location. Example entry:
QEB/E9G/50*CTE*D1
The message “ON QUEUE” appears followed by the booking record locator.

Placing Booking Files on Multiple Queues, Specific Categories

To place a Booking File into multiple queues and categories, display the booking and enter QEB
followed by a slash (/), first queue number, asterisk (*), category code (C), category name, end item
(+), second queue number, asterisk (*),category code (C), category name.
Example entry: QEB/33*CDL+40*CJD
The message “ON QUEUE” appears followed by the booking record locator.

Working Booking Files in Queue

When signed into a queue, you can:
 Change segment status and update advice codes in a Booking File.
 End transaction the Booking File.
 Ignore the Booking File.
 Remove the booking from queue.
 Place the Booking File on another queue.
 Exit queues.

Status Codes and Advice Codes

Vendors use advice codes to advise you of the change of status of a booking, and a status code may
indicate whether a flight reservation is confirmed, waitlisted, or on request. It is also is used to
confirm a seat request or an SSR item.
When you receive an advice from a vendor, you should advise your customer of the change and
update the Booking File to show the status of the flight.
The following is a list of codes, and required action.

Advice code: Definition: Change to status

code:

KK Confirmed from request

HK
KL Confirmed from waitlist HK
NO No action taken XK
TK Schedule change on a confirmed flight HK

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 TL Schedule change on a waitlisted flight
HL
TN Schedule change on a requested flight HN
UC Unable to confirm XK
UN Unable to confirm, flight not operating XK
US Unable to accept sale, have waitlisted HL
UU Unable to confirm, have waitlisted HL

Updating Advice Codes

When you have advised your customer of relevant changes, the advice code must be updated in the
Booking File with a change entry. The following are sample entries.
Flight changes
Advice codes that advise you of a change of flight status may be updated with the following entries.

Advice code: Change to status code: Format:

KK - confirming reservation Change flight segment 2 to HK

@2HK
KL - confirming from waitlist Change flight segment 5 to HK @5HK
TL - waitlisted, advising new flight Change flight segment 3 to HL @3HL
times

UU - unable, have waitlisted Change flight segment 4 to HL @4HL

SSR items

Advice codes that advise you of a change of status for an SSR item may be updated with the
following entries.

Advice code: Change to status code: Format:

KK - confirming item Change status of special meal SI.VLML@HK

VLML to HK
KK - confirming item Change status of special meal SI.P1S3/DBML@HK
DBML to HK for passenger 1
segment 3
UU - unable, have Change status of special meal SI.S3/SFML@HL
waitlisted SFML for segment 3 to HL

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Seat requests
Advice codes that advise you of a change of status for a seat request may be updated with the following
entries.

Advice code: Change to status code: Format:

KK - confirming item Change segment status of all seats for all S.@*HK
passengers to HK
KL - confirming from Change segment status for seat request S.S2@*HK
waitlist for segment 2 to HK

Flights, SSR and Seats

Action: Format:

To update all air segments, SSR items and seat request with one @ALL
entry. (This will also remove items with NO, UC, UN or HX advice
codes.

Ending Transaction

In addition to the buttons that become available at the bottom of the Smartpoint screen when
you are working a Booking File on a queue, Galileo formats are also available.
When you make changes to a Booking File in queue, you end transaction to save the changes.
You have two options available when you end transaction a booking in queue:
 Redisplay the Booking File in queue.
 Remove the Booking File from queue

Ending transaction and redisplaying

To end transaction a Booking File and redisplay it in queue:
 Change or update the Booking File.
 Add a Received field.
 Enter: ER

Ending transaction and removing

To end transaction and remove a Booking File from queue:
 Change or update the Booking File.
 Add a Received field.
 Enter: E

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Ignoring
You can ignore a displayed Booking File in queue. However, Galileo ignores any changes made to
the booking and places it at the bottom of the queue. You can then:
 Redisplay the Booking File without changes.
 Place the displayed Booking File at the bottom of the queue.
Ignoring and redisplaying
To ignore and redisplay a Booking File, enter: IR
Ignoring and placing at the bottom of queue
To ignore and place the Booking File at the bottom of the queue, enter: I

Exiting the Queue

Galileo provides several single-entry formats that allow you to exit a queue.
The following table lists the most frequently used formats.
To exit a queue and: Use this format:

Ignore a displayed Booking File QXI

QXIR
Ignore a Booking File, then redisplay it
End transaction a Booking File QXE

End transaction a Booking File, then redisplay QXER

it

End of Queue Markers

H/QEND

Queues in the Galileo system work in a continuous loop. You have the option of turning on a queue
marker to indicate when you have reached the end of a queue. If the queue marker is not used, the
first booking remaining on queue will be redisplayed.

Turning on queue markers

To turn on queue markers at your terminal enter QENDON, before entering a queue. Example:

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At the end of the queue if no other items exist, Galileo will respond with: END OF QUEUE – OFF
QUEUE
Example:

If Booking Files remain on queue, Galileo responds with: END OF QUEUE –

OFF QUEUE – ITEMS EXIST
Example:

Turning off queue markers

To turn the queue marker feature off at your terminal enter: QENDOFF

Queue Bounce
H/QB

The queue bounce feature in Galileo allows you to move Booking Files from one queue to
another. You can also move Booking Files from one queue category to another queue category
or move Booking Files to a branch queue.
The following table lists the most frequently used formats.
To bounce all Booking Files from queue: Use this format:

9 to queue 47 QB9/47

50 to queue 20, category MH QB50/20*CMH

32, category TR to queue 34, category MW QB32*CTR/34*CMH

9 to queue 60 at branch E9G QB9/E9G/60

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Additional Queue Formats
H/QUEUE, H/BFQM

The following table lists frequently used formats for working in queues.

To: Use this format:

Display list of queue titles QPB*

List all queues containing active QCA

Booking Files

List all queues containing more than QCA*30

30 Booking Files

Count number of people signed into a QINC/50 (50 = queue

queue number)

Sign into message queue QM

Count messages in the message QCM

queue.

Sign out and place message at bottom QX+QEMI

of queue with a single entry

Sign out of queue and delete message QX+QI

Summary
In this module, you learned how to:
 Identify the types of queues and their purpose.
 Display the number of Booking Files on queue
 Access Booking Files in a queue and explain queue categories and date ranges.
 Place Booking Files on a queue with categories and date ranges.
 Work Booking Files in queues.
 Identify status codes and advice codes
 End transaction, ignore, remove and place Booking Files in queue while working in a
queue.

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Module Review

1. How many non-programmatic queues are available to your agency?

2. How do you set up ‘quick view’ queues and categories?

3. How do you display the queue count for all queues?

4. The cryptic format entry QXI will remove a PNR from queue. True or false?

5. How do you place a PNR on to queue 60?

6. How do you move PNRs from queue 55 to queue 80?

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Module 11: Time Savers

Both Galileo and Travelport Smartpoint have time saving features that help you do your job more
efficiently. You can use them to increase office productivity and improve customer service.

Module Objectives
Upon completion of this module, you will be able to use Galileo to:
 Build bookings using shortcuts
 How to Determine Airline, City, and Airport Codes
 Stand Alone Entries
 Access Programmable Keys and other tools
 Calendar Short Cuts
Shortcuts for Building Bookings
Galileo has several shortcuts to create bookings quickly. You can repeat a booking to create a new
one. You can also divide a booking to create two new bookings.
Creating a Repeat Booking

H/ REPEAT

ASK Answer ID AN3870

You can create a new booking based on the segments or customer information in a booking you have
retrieved, or are currently creating. Repeating a booking creates the same itinerary or the same
customer information for a new booking.
Booking segments
Repeating booking segments is especially helpful when you have a booking and another person needs
the same itinerary. To create a new booking by repeating segments, use the following steps:
7. Enter a Received field in your current booking.
8. Use the formats in the following table to repeat and sell all or specific segments
for the new booking.
To repeat: Use this format:

All segments RESALL

Hint: To remember this format:
RE – Repeat S – Sell
ALL – All segments

All data, all segments REALLSALL

Segment 2 RES2

Segments 2 through 4 and 7 RES2-4.7

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 Galileo stores the original booking and displays the new booking with the segments you repeated
from the original booking.
1. Make any changes or additions and end transaction.

Booking data
Repeat booking data creates a new booking for the same customer who needs a new itinerary. You can
repeat all customer data or any of the following fields:

 Name (N.)
 Phone (P.)
 Ticketing (T.)
 Form of Payment (F.)
 Frequent Flyer (M.)
 Address (W.)
 Delivery (D.)
 Notepads (NP.)
 SSR and OSI Remarks (SI.)
To create a new booking by repeating booking data, use the following steps:
1. Enter the Received field.
2. To repeat fields for a new booking, use the formats in the following table.

To repeat: Use this format:

All data REALL

RE = Repeat
ALL = All data

All data, all segments REALLSALL

Name, Phone, Ticketing, Form of Payment and Address REN.P.T.F.W.

fields
Note: The Ticketing field indicating that the customer is
ticketed does not repeat to new booking.

Name and Frequent Flyer fields REN.M.

Note: The Frequent Flyer field repeats only if you repeat the
Name field.

Galileo stores the original booking and displays the new booking with the data repeated from the
original booking.
3. Make any necessary changes and end transaction.

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Dividing a Booking
H/ DIVIDE

ASK Answer ID AN29

Certain customers booked in the same Booking File may need to change plans. You can divide a
Booking File to rebook those customers.
In order to be divided, a booking must contain valid air segments. Existing car and hotel segments
remain with the original booking. If you need to amend existing segments or add new car, hotel or
air segments for the new booking, add them after completing the divide procedure.
The function identifier to divide a booking is: D
The function identifier to file a booking is: F
To divide a booking use the following steps:
1. Retrieve the booking and enter D followed by P and the Passenger number
of the customer you are dividing out.
DP1
The Galileo system adjusts the number of seats and creates a booking for the customer you have
divided out.
The header line displays a warning message that the Booking File may not be modified. It must be
filed and the divide completed before any changes may be made.

A Divided Bookings Exist field is created. A notepad item is also automatically created, advising the
date and time of the divide action, and record locator of the original Booking File.
2. Add a received from field, enter: R.YOUNG/MR
3. File the Booking File, enter: F
Note: If a filed fare was stored, it will be automatically deleted with the divide transaction.
Galileo displays the original booking with the adjusted number of seats.
Note: The message RECORD FILED and a remark indicating the new record locator of the divided
booking appears in the original booking.
4. Enter a Received field
5. End transaction. Enter E or ER
Divide Results
When dividing a booking, it is important to be aware of the following:

 Auxiliary segments (e.g. cars, hotels) stay with the original booking
 Galileo adds divided booking and notepad fields to the original and new bookings to store
the record locator of the booking from which it has been divided. This can be displayed
using the entry *DV
 Galileo duplicates the SSR and OSI from the original booking to the new booking. You
must remove the SSR DOCS that are no longer applicable.

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How to Determine Airline, City, and Airport Codes
HELP ENCODE
HELP DECODE

You probably will memorize the codes that you use regularly. Others you may need to encode or
decode.
You can use Galileo to encode and decode airlines, cities and airports (including some cities that
have more than one airport associated with them).
Encode: Convert a name to its assigned code and display additional information.
Decode: Convert assigned code to its name and display additional information.

Encoding Airlines
You may need to know the code of an airline that you do not book very often. Encoding an airline
provides you with the airline code and its BSP/IATA number.
To encode an airline name, enter .AE followed by the airline name Example entry: .AE
QANTAS
Example screen response:

Note: Spaces are optional, for example .AEBRITISHAIRWAYS will return the same response as .AE
BRITISH AIRWAYS

Similar Titles List

If the airline name used in an encode format is either misspelled or is one that Galileo does not
recognize, a Similar Titles list appears. The list includes names that are similar to what was requested
in the format.
Example entry: .AE QUANTAS

A Similar Titles list appears.

Decoding Airlines
You may see an airline code in Galileo that you do not recognize. Decoding an airline provides you
with the airline name and BSP code.
To decode an airline code, type .AD followed by the airline code.
Example entry: .AD AC
The following Air Canada information screens appear.

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Encoding Cities and Airports
You use city and airport codes to display availability in Galileo. Like airline codes, you know the
codes for cities and airports to which your customers frequently travel. However, you may not
always remember those city and airport codes that are infrequently used. Galileo can help you
encode the city or airport name for displaying availability.
To determine the three-letter code for a city or airport, enter .CE followed by the city or airport
name.
Example entry: .CEROME

The M indicates that Rome, Italy is a multi-Airport city.

Similar City Names List

If you misspell the city name used in an encode format or it matches more than one city name, a
Similar Titles List appears. The list contains names that are similar to the original format request.
Example entry: .CEABERDEN

ABERDEN is spelt incorrectly therefore you get the response “ABERDEN not in Table”.

Decoding Cities and Airports

You may see a city or airport code that you do not recognize. Alternatively, perhaps you need
information regarding a city, such as driving directions to the airport or the airport’s distance from the
city’s downtown area. Decoding a city or airport
provides you with the airport name and additional information.

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To determine which city or airport is represented by the code YWG, enter .CD followed by the city
code.
Example entry: .CDYWG

A screen with information for Winnipeg, Manitoba, appears. This includes the airport code, railway
station code and country name.

Locating Nearest Airport to a City

You can also find the closest airport to a city without an air service. You can use C*MAP/UNITED
KINGDOM-AAAA for a list of cities in United Kingdom that begin with letter A and the airport closest
to each of them.

Note: The system response indicates that the town of ABBERLEY is 38 miles from Birmingham airport
and 65 miles from Bristol airport. Scroll down to view additional cities beginning with A.

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Using this entry within the United States C*MAP/FLORIDA-AAAA

Identifying your Pseudo City Code

The Galileo system recognizes your agency by a Pseudo city code. You may need to know what this is.
To find your Pseudo city code enter: C*
EA7 is the PCC; other information can be added by using Client File entries.

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STAND ALONE ENTRIES Ans ID 8598

1) Ticketed Point Mileage – TPM FL

FL BOMLHRJFK Flown Mileage specify upto 22 cities

FL/BOM/LHR/JFK Flown Mileage displaying accumulated Mileage

table

FLS1-3.5 Flown Mileage for Segments 1, 2, 3 & 5 from

Booking File

FL/S1-3.5 Flown Mileage for specified segments displaying

accumulated Mileage table

2) Maximum Permitted Mileage – MPM

FM

FMDELYYZ Display Mileage Surcharge table for specified city

pair

3) Tax Information FTAX

FTAX Display list of countries with Tax information

FTAX-IN Display tax information for ISO country code IN

FTAX*PFC-JFK Display US Passenger Facility Charges for JFK

airport in New York

FTAX*PFC-DL Display US Passenger Facility Charges for carrier

DL

4) Currency Table FBT*

FBT* Display Currency table for all countries

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FBT*GB Display Currency table for country GB

FBT*AUD Display Currency table for currency AUD

5) Ticketing Date Calculator *TAA

*TAA/1FEB/30 Display the date 30 days prior to 1FEB

*TAA/10MAR/+45 Display the date 45 days after 10MAR

*TAA/330 Display 330 days from today

6) IATA ROE (Rate of Exchange) FZI

FZISGD Display IATA ROE for SGD

FZIUSD.10DEC06 Display IATA ROE for USD for date specified

(upto 3 months prior)

FZIINR25000NUC Convert specified currency to NUCs

FZI/ALL Display ROE for all countries

7) Bank Selling Rate (BSR) FZS

FZSHKD Display BSR for HKD against own currency

FZSEUR1000INR Convert EUR 1000 into INR

FZS*IN Display all BSRs for India

8) Minimum Connecting Time

DCT Display Fill in format screen for

Minimum Connecting Time

DCTLHR Display all connection times for LHR

DCTLGWLHR Display cross town connections

between airports in the same city

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@MT Check Minimum Connecting Time for
all segments in a Booking file

9) Galileo Information System (GIS) GG*

GG* Display Chapter Index of GIS

GC*436 Display Chapter by number

GP*10 Display Page 10 of current Chapter

GC*200/5 Display Chapter 200, page 5

GC*BA Display Chapter for specified carrier

10) Timatic TI-

TI- Display Timatic Menu

TI-RGL Display List of Groups

TIPN Request Next page of current Timatic display

TIPB Request Previous page of current Timatic display

TIPL Request Last page of current Timatic display

TIPF Request First page of current Timatic display

11) Help Pages Displays Help Pages starting with A

H/A or

12) Local Time @LT

@LTSYD Diplays Local Time of Sydney

@GMT Displays Greenwich mean time

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 13) List Airline Alliance Partnerships Ans ID 1064

This facility allows the agent to list airlines belonging to the various airline Alliances or Partnerships.
DCA/*O One World Partnership

DCA/*A Star Alliance

DCA/*S Skyteam Alliance

14) ViewPNR Facility – SQ, etc. Ans ID 9718 / 9719

This facility allows the agent to access the airline PNR from the airline system directly, for viewing
only. The following steps are to be followed for the same.
a) Enter the airline system

b) Display the PNR using airline’s PNR

c) Eg. SQ ViewPNR
1) @@SQ/VIEWPNR

2) *SQVLOC

3) @@1G

The scrolling commands, MD, MU are to be used to move through the PNR.

15) Claim PNR Ans ID 248

This facility allows an agent the ability to take ownership of a reservation residing in an airline
system. This is achieved by transferring the reservation (PNR) data from the airline system into a
Galileo Booking File.

Two entries are required to claim the PNR,

1) To confirm C/ZZ*AIRPNR (ZZ – Carrier code, AIRPNR – airline PNR)

2) To acknowledge C/ZZ/OK

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16) Connecting Point Display DCP

a) DCPDELYYZ Display applicable connecting points for

specified city pair

b) Flight Frequency DC*

DC*BLR/I Display frequency of flights into BLR

DC*DEL/O Display frequency of flights out of DEL

17) Focalpoint Maps C*MAP/

C*MAP/ Display Maps Information

C*MAP/GERMANY Display Map of Germany

C*MAP/CALIFORNIA-AAAA.NL Locate nearest airport to Alamo in

California

C*MAP/INDEX Display Index of Maps available

C*MAP/ASIA Display Map of Geographical Area

18) Past Dated Retrieval Entry - PQ/R-galileopnr

19) Retention Line (RT. and 0TUR)

Displaying Flight Information using Timetables

H/ TT

You can display flight information in Galileo by flight or from an availability display or from a booked
segment.
The function identifier to display flight information is: TT
To display flight information for a specific flight for 12 January, enter TT followed by the airline code,
and the flight number.

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Example entry: TTDL325/12JAN

The following table lists frequently used flight information formats.

To request flight information: Use this format:

For a specific date TTDL325/24NOV

From line 2 of availability TTL2

From booked segment 3 TTB3

Displaying Inflight Service

H/ *SVC

To display inflight service in Galileo, click the flight number (from availability or sold segment).
Example screen displays:

Programmable Keys
Ask Answer ID AN273

The first option on the Companions menu is Programmable Keys. P-Keys help you quickly execute
Galileo formats saving you time. P-Keys are a macro facility that enables you to compress a number
of keystrokes into one keystroke.
Galileo Desktop programmable keys have an additional selection for HTML and other types of
browser based scripts (Browser Script).
You can pre-program many of your commonly used entries, so that a touch of a P- Key places the entry
on the screen, with no need for you to remember those lengthy inputs. You can also use P-Keys to

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launch specific applications and scripts.
There are almost 50 P-Key combinations available to you within each P-Key file. You can create custom
settings for your PC by saving your own P-Key files, and thereby increase your efficiency.
You can access newly created P-Keys immediately so you do not have to re-launch Focalpoint.
Accessing programmable keys
To access Programmable keys, use the following steps.
1. On the Focalpoint menu bar, click Companions. The Companions menu appears.
2. On the Companions menu, click Programmable Keys. The Programmable Keys screen appears.

Programmable Keys using Travelport Smartpoint

Any keys previously configured in Galileo Desktop will be available within Travelport Smartpoint.
Go to Tools in the menu and select Programmable Keys Editor.

The following screen will be presented;

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  Command will be the default option highlighted.
 Select the Key you wish to assign e.g. F2.
 Enter the Galileo command into the blank Assignment box highlighted above in red, then type
in the command.
 You can also add a description in the blank box below.

To select symbols or the ENTER command, click on Command Tags. The following box
displays:

 Scroll down to find the relevant command, click to select and then OK.
 When you have set up your keys, click on Save.
Travelport Smartpoint Hot Keys
 Select the Hot Key radio button.
 A Browse option will now be presented, click on this.

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  Search for the application you want and select.
 You can add a description in the blank box to the right of Description.
 Click on Assign and Save to complete.
Travelport Smartpoint Scriptwriter Plus script keys
Use a Scriptwriter Plus Script key to launch a Scriptwriter Plus script. To create script P-
Key, use the following steps:

 Click on the SW + Script radio button.

 Choose the P-Key Type for the script you wish to program, from the list.
 When you have selected a key, click the browse button.
A dialog box listing available scripts appears (scripts have a .KEY extension).
 Make your selection and click Open.
The pathway for this script automatically appears in the Assignment Box.
 Move to the Description box and type in a name you wish to associate with this P-Key.
 Click Assign, to create the P-Key.
 You can either Save the key directly, or program a number of P-Keys before saving.

Saving Programmable Keys

Travelport Smartpoint saves P-Key files with an .XML extension. The default directory is
\DATADIR\PKEYS.
Note: If your workstation has custom settings, Focalpoint saves the files in a sub- directory within
the \DATADIR\PKEYS\ directory.
To save a new file, use the following steps:

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  From the File Menu, select Save As.
 The Save As dialog box appears.
 Select the appropriate Drive and Directory, and type the file name.
 The file will automatically pick up the .XML extension.
 Click OK. The file is saved.
Note: To close P-Keys, click the Close button in the upper-right corner of the window.
To set defaults, use the following steps.
 From the Options menu, click Set Defaults.
 Select P-Keys, type the filename and click OK.
Note: You can also click Browse and select from list. Then double click the folder that contains the file
you want to open.
 Click the filename and click Open.
 Click OK again to exit the utility.
 From the File menu, click Save to store the default changes.
 After you have exited the P-Keys dialog, click File, Save. The Save dialog
appears.
 Type a file name for the file.
 Click OK to store the changes.

Other P-Key Options

To change a P-Key, under Tools, select Programmable Keys Editor then click the key to change. Make
the appropriate changes and click Assign.

Replay Entries
Replay Entries allow you to recall and replay previous entries from a list, which stores the previous 50
entries by default. This feature is useful when you need to repeat a series of Galileo formats. It saves
time and reduces keystrokes.
From the Tools menu, click on Replay Entries:

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Note: You can also access Replay by clicking on the icon to the right of the Terminal
Window.
Use the guidelines in the following table to manage and send Replay commands.

To: Do this:

Delete a command Highlight the command in the list and select the
Delete Selected button

Select commands to run Press Shift + arrow and drag mouse or use Ctrl +
click to select non-consecutive commands. Then
click on the Send button

Change number of entries Select the Options button and change the number
recorded in the Entries Recording Limit box and Save.

Recent Bookings/PNRs
Recent PNRs allows you to review a list of previously inspected Booking Files. This list will show the
lead passenger name and record locator for each booking.
From the Tools menu click, on Recent PNRs to access this facility:

Note: You can also view a list of Recent PNRs by clicking the icon in the PNR Viewer window:

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Select an item by double-clicking on it from the list and it will be displayed in the PNR Viewer window.
This can be particularly useful when wishing to quickly retrieve a recent booking.
Alternatively, if you just require a brief view of the booking, a single click and use the Undock button
to give you a limited view of the booking.
Once it is no longer required, use the Dock button to return you to the list of bookings.

Use the guidelines in the following table to manage and send Replay commands.

To: Do this:

Retrieve a booking Highlight the Locator/Passenger name and

double click with the mouse

High level view Highlight the Locator/Passenger name and

select Undock

Return to the booking to the list Select Dock

QuickCommands
QuickCommands is an alternative way to access options available through the menus. Some
commands have been pre-configured with a command trigger to launch the related screen, for
example #SEATS will present the seat map for the booked itinerary. By clicking on the icon to the
right of the Terminal window, you will then be presented with a list of quick command options. You
can either scroll to the one you wish to choose, or type in the first few letters of the option you are
looking for, to short cut to the required option.

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This is also an easy way to access Relay, a series of Windows-based tools that quickly accomplish
complex and time-consuming Galileo tasks. Type in Rel and the Relay options displays:

It provides you with several productivity tools with an easy-to-use interface. When you want to
perform daily tasks, use one or more of the Relay tools.
The following table lists Relay tools and their description.

This tool: Does this:

Itinerary Capture Collects itinerary data and sends it to other destinations.

Queues Helps monitor and maintain agency queues.

PNR Creates a Business File or a Personal File from data stored in a

booking.
Client File Provides the ability to cut, copy, and paste information to and
from Windows-based applications to create or update a
profile.
Ticket Exchange Determines exchange type based on booking information.
Provides graphic of ticket coupon to identify additional
information on current ticket.

Recovery Simplifies linking and de-linking printers, clearing printer

buffers, and managing TINS tables.

Rules Provides the ability to copy and change rules for point-of-sale
booking quality control check.

E-Status Automated way to track status of unused electronic tickets.

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An alternative way to access the Relay toolbar is to take the following step. From the Tools
drop down menu select Quick Commands.

Click the tool button to you wish to use.

Itinerary Capture
To give you a better understanding of how a Relay tool works, this section describes the Itinerary
Capture tool.
Itinerary Capture takes a copy of an itinerary and allows you to send it to a choice of destinations.
Use Response Capture when you want to send a screen capture to one of the following
destinations: via email, fax or printer, text file, Notepad, WordPad or the Windows Clipboard.
To open Itinerary Capture, either use the Travelport Smartpoint QuickCommand
#ITINERARYCAPTURE, or click the option for QuickCommands in the Tools menu. The Response
Capture window appears.

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 The Response Capture window gives you the option of using one of the default formats or entering
your own format for capturing a screen response.
Select the options you want and then press Enter.
The following table lists Response Capture options and their description.
Use this option: To:

Complete Active Will move down through all the pages of the response and
Display capture all of the data returned in the active window

All Windows Will capture data that can be viewed in all of your windows

Selected Windows Provides the option to select one or multiple windows to

capture data that can be viewed there

Destination Send itinerary to another destination, such as e-mail,

printer, fax, etc.
Notepad

You can access and use Microsoft® Notepad in Travelport Smartpoint with the use of the command
#NOTEPAD in the Terminal window.

To: Do this:

Open Notepad #NOTEPAD in the terminal window

Print Notepad Open Notepad. From file menu, click Print Notepad.

Close Notepad Click Close button in upper-right corner.

Calculator
You can access the calculator from the Tools menu.

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Options

The following table lists the options you can use with many applications

To: Do this:

Open a file From File menu, click Open. Type the file name and click
OK or select from list, double-click folder that contains the
file you want to open, click file name, and click OK.

Save existing file From the File menu, click Save.

Save new file From File menu, click Save As. Type name in File Name
box. To change file type, click arrow next to Save File As
Type box, and click type you want. To save to a different
folder, double-click folder where you want to save file.
Click OK.

Select text Drag mouse over text to be selected or position cursor at

beginning of text, and then press Shift + arrow.

Select entire document Press Ctrl + Home to go to beginning of document. Press

Shift + Ctrl + End to select entire document. Note: With
some applications, you can click Select All from Edit menu
or Ctrl + A.

Cancel text selection Press any arrow key.

Undo last action From Edit menu, click Undo.

Delete text Press Delete or Backspace key.

Print text From File menu, select Print.

Copy and paste Select text by pressing Shift + arrow or drag mouse. From
Edit menu, click Copy (Ctrl + C). Move cursor to a location
in document or application where you want to insert text.
From Edit menu, click Paste (Ctrl + V).

Cut and paste Select text by pressing Shift + arrow or drag mouse. From
Edit menu, click Cut (Ctrl + X). Move cursor to a location in
document or application. From Edit menu, click Paste (Ctrl
+ V).

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Calendar Short Cuts
Last Air Option

To search for different dates for the same last routing used, then select the Last Air option. This will
apply the new date range to that same routing and present the relevant availability display.
Example screen response:

Note: If the last routing was a one-way journey and you now select a date range, the results will
not present the return availability. Return availability will only be displayed if the last availability
displayed was for a round trip.
Once availability is displayed, close the Calendar by clicking the red X.

Calendar Options
The default date is highlighted and displays at the top of the calendar, and also highlighted in green.
The calendar displays 12 months from the current date.

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Use the section at the bottom of the display to move to a specific date or type the date in the
Show Date field and select SHOW.
For example, type the number of days plus or minus or use the arrow keys to find the date 45
days from the selected date.
Completed screen example:

Press SHOW.
The following result shows that should be changed to 23 Jun is 45 days after Show Date of 09 May

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To view a date prior to a selected date, type a minus sign in front of the number of days.
Use the RESET button to return to the current date.
You are also able to customize your calendar to make it easier to identify weekends, holidays or
any special country holidays.
Select EDIT CALENDAR, and check the relevant weekend days and SAVE.

Completed screen example:

Weekend days will be highlighted in grey on the calendar.

Screen example:

You can also customize the calendar to show public holidays. Select EDIT CALENDAR.

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Select CHOOSE FILE, and select an appropriate .csv file.

For example, select US Public Holidays.csv and ‘Open’.

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Select UPLOAD.

Select the color palette drop down to choose a different color as the visual indicator. Different

colors can be used for different files.

Select SAVE.

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In this example, US public holidays are highlighted in red.
Screen example:

Multiple files may be uploaded to the calendar.

Use the delete button to remove any calendars not required.

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 Summary

In this module you learned how to use Galileo to:

 Build bookings using shortcuts
 Determine Airline, City, and Airport Codes
 Stand Alone Entries
 Programmable Keys and other tools
 Calendar Short Cuts

Module Review
1. What is the format to create a new PNR from an existing PNR by repeating all data and all
segments?

2. Is a message sent to the carrier if you cancel a passive segment with AK status?

4. What is the entry to display local time in Caracas (CCS)?

5. How do you set up programmable keys in Travelport Smartpoint?

6. How do you review a list of previously inspected PNRs?

7. What command do you enter in the Travelport Smartpoint terminal window in order to access
Microsoft® Notepad?

8. How many entries are stored by default In Replay Entries?

9. What happens if you enter DP2 in a PNR?

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Module 12: History and Help

There are several ways of troubleshooting customer problems and getting online help.
Module Objectives
Upon completion of this module, you will be able to:
 Understand Correct Booking Practice
 Display Booking File history
 Get help from Travelport
 Access Travelport Training Services

Correct Booking Practice

Travelport Galileo is focused on creating awareness about Correct Booking Practices, to ensure
error-free bookings. These practices help save time and efforts for agencies and airlines, besides
avoiding unnecessary costs.

To ensure that there is free flow of communication between your GDS and the airline system,
Travelport Galileo recommends that you pay special attention to the following Do’s and Don’ts to
help you minimise booking errors, and enhance your efficiency.

Do's
 Ensure passenger’s name in the BF (Booking File) matches the name as in the passport
 Keep in mind the maximum name length restriction for individual carriers when issuing e-
tickets
 Ensure the agency details and the passenger contact is entered in the first Phone field
 Sell segments using carrier specific display for accurate availability information
 Use the entry @ALL to correctly update the status code of all the segments
 Use the entry XI to cancel the active PNR (X1 to cancel active segment 1)
 Use XK to remove HX, UC, UN, and passive segments like AK (Do @1XK to cancel segment 1
which is a passive segment)

Don’ts
 Avoid creating a booking in a cancelled BF (Booking File)
 Do not add / cancel the same flight / sector in one transaction
 Avoid making direct changes in a BF (Booking File) with the airline
 Ensure there is an * and a Vendor Locator returned against the segments before making any
amendments
 Do not create duplicate / multiple bookings for the same passenger
 Do not break marriage logic segments
 Do not force a waitlist segment on a closed flight
 Avoid issuing an e-ticket that does not have an E indicator next to the segment

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Booking File History

HELP HISTORY

Booking File history is the programmatic recording of the events taking place during the “life” of a
Booking File in a GDS.
A complete Booking File, as it is stored in the processor consists of two main elements – current and
historical. The information displayed on retrieval is considered the current element and reflects the
most up-to-date reservation information. The historical element is that portion which captures all
past date data and is viewed only on request.
The history of a Booking File contains a record of the initial Booking File creation as well as all
modifications (manual and programmatic) that were made since that creation. This record includes
schedule changes, queuing actions and other generated messages.
Creation and development of history is accomplished programmatically within the processor. It
cannot be created manually, erased or replaced. After a transaction is complete, (End Transact) new
history data is written to the Booking File.
As each modification is recorded in history, a RCVD- (received) line will follow those history items and
will include information about the source of the change, i.e. when, where and by whom the change
was made.
Booking Files are purged from the Galileo system 24 hours after the completion of the last segment
ever held. Booking File data may be obtained by an agency for 11 months by use of the Past Date
Quick function.
Booking File history does not contain:
 ARNK segments
 Added phone fields (only changed or deleted phones)
 Original Booking File elements if never changed
Sometimes a Booking File is split or divided from another. The split Booking File will not carry any of
the past history.
The only history element retained for this new Booking File is the original RCVD- name. Date, agent
and duty sign are all from the split and divide transaction.

How to Read Booking File History

When Booking File history is more than one screen, you can use the scroll functions to move through
it, e.g. MD, MU, MB, MT, MU9, etc.
Historical data is cumulative and is always added at the top of the displayed history. The easiest
method of reading the history is to start at the bottom and work up.
This way you can see the information from the creation to its current state.
When a Booking File is first created, initial historical data is added along with a RCVD- source. Each
subsequent transaction is then added, always followed by a RCVD- line.
The first two lines of history are part of the original transaction and will remain at the top of all
history data.

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The function identifier to display Booking File history is: *H
The balance of the history will vary according to the number and type of transactions on the Booking
File.
One important note is that a single RCVD- source line will follow each and every transaction in
history. This will always be the last line of each new history element.
Each Action is preceded with a history code indicating the action, such as AQP - Auto Queue
Placement or AVL - Added Vendor locator.
The following is a history example from a Galileo agency Booking File.
The first four lines of the history details the original creation. Regardless of how long the history
is, this always appears on the first page.
The user entered the Received from R.P in this example, and the system stamped the sign on, 4885
(RCVD-VM/0048856). The system also added where the terminal is located (CRDT-LON) and the
Date and Time (1631Z/17SEP)

History Codes
ASK Answer ID AN297

When you display Booking File history, the most current history is at the top of the display.
Booking File history codes precede each line of history except the RCVD credit line.
These codes describe segment history and customer information history. All history codes starting
with A reflect an addition (of a segment etc.), while history codes starting with X reflect a
cancellation/deletion.

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Codes can be found in HELP HISTORY.
The following table lists history codes that appear frequently.

History code: Translation:

HS Historical Segment/original booking for flights
AS Added segment
XS Canceled segment
SC Status Change (schedule change or segment
status change)

CF Confirmation number added

AT Actual Ticketing (or Added Ticketing)
AQ Added Queue
AQP Automatic Queue process
AVI Vendor incoming remark
HSD History of seat data remarks

Selective History Display

The most helpful shortcut in reading history is the use of the enhanced view display. Instead of
always looking at the entire history of a Booking File (*H), you may select certain parts of history to
view.

Click on the enhanced view link to display a drop down menu for history types.

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Example screen response:

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You may also use history formats should you prefer the standard view. Some of the
more frequently used select displays are:

History code: Indicates:

*HIA History of itinerary air segments only

*HIC History of car changes
*HIH History of hotel changes
*HQT History of Queue trail

*HFF History of filed fare

*HSD History or seat data

Example Entry: *HVR – History of vendor remarks

Example Entry: *HQT - History of the queue trail

Copy Terminal Content as Text

Copy Terminal Content as Text is a useful feature when there is a large amount of data available to
view. A good example is when there are several pages of History to look through.
By using the Copy Terminal Content as Text, it removes the need to MU or MD and you can scroll
through the information. The information can also be copied to the clipboard for future use.

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First type the entry to display the history, *H. Then click the “Terminal” drop down menu and select
“Copy Terminal Content as Text”.

Click Yes.
All the data is then displayed on the screen and you can scroll up or down to read through the
information.
You may also open a notepad or word document and paste the data.

Need Help with Galileo?

There are several options for you to get answers to your Galileo questions. These options include:
 Accessing Online Help
 Accessing ASK Travelport
 Check Galileo Product Advisories
 Contact the Help Desk

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Accessing Online Help
Galileo Help is your online resource for Galileo formats, procedures, and enhancements. The Help
system is continuously monitored to ensure that new or updated information is available.

Format: Explanation:

HELPT or HELP/T Display index of subjects beginning with T

H/FARES Display help pages for fares

H/N. Display help pages for format code N

H/ Display applicable help pages after an

error response

H/Name or H/N. will return help on the name field. Simply scroll to the end or use MU, MD
commands.

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Depending on the topic used to find Help, the system displays in a tab format making it easy to
access the help page.
H/FARE

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Accessing ASK Travelport
ASK Travelport is a fast, easy-to-use tool that enables you to find answers to your questions just a
mouse click away.
There is no need to call or e-mail the help desk when the answer is right there in ASK Travelport.
The first time you access ASK Travelport, you create an account. On subsequent visits, log on with
your User ID and password.
Click on the Help menu in Travelport Smartpoint, and select Ask Travelport.

The link to ASK Travelport opens in a new window:

Select LAUNCH ASK TRAVELPORT

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The Ask Travelport Login screen appears and this is also where new accounts can be created.

Creating a New Account in ASK Travelport

Click Create Account.

Refer to the following completed example.

Step1:

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Step 2:

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Step 3:

Important note: When you create your account, be sure to use a valid email address and pseudo
city code. ASK Travelport uses this information when replying to certain queries.
It is recommended that you use your email address as your User ID.
Searching for Answers

To search for answers, either:

 Enter a complete question (How do I add a phone field?) or
 Enter keywords (phone) or
 Enter an answer number
Then click the Search button.
Here is an example of the first few questions returned for this search:

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Read the answers and click the question that best meets your request. Here is an
answer.

Notice the answer number under the question. If you need to find the same answer again, make a
note of the answer number. Searching by the number is the fastest way to find the same answer
again.
Answers may include graphics, and links to other answers, demos, and documents.
There is also an opportunity to email or print the answer and request a notification when the answer
is updated:

You may also see related answers and previously viewed answers by you or other users.

Providing Feedback
There is also the opportunity for you to provide feedback.
Your feedback is vital to ensure that Travelport provides answers to all your important questions.
Please provide feedback on as many questions as you can. ASK Travelport has
a feedback tool built within each answer.

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Click Recommend Change and complete the dialogue box with how we can make this answer more
useful.
Please enter your comments and click Submit.

Conversion References
There are also conversion references available in Help and ASK Travelport. The online references
translate formats from your previous GDS into Galileo formats.
Refer to:
 HELP SABRE (ASK Answer ID AN4368)
 HELP WORLDSPAN (ASK Answer ID AN43670)
 HELP AMADEUS (ASK Answer ID AN4369)
Check Galileo Product Advisories
You can click on the Product Advisories link on the Ask Travelport home page.
Product Advisories bring you up to date with functional and technical changes to Travelport
products.

Contact the Help Desk.

Your agency pseudo city has a unique customer identification Number (CIDB), and you will need this
number if you contact your local helpdesk.
To find your CIDB number, in Galileo, enter: C*CIDBNUMBER

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Travelport Training Services
You have learned the basics of Galileo in this course, but there is a lot more to learn. Travelport
Training Services offers the following types of training to help you improve your skills.
Self-paced tutorials – Take these tutorials anytime and anywhere to learn about basic Galileo tasks.
You just need an internet connection.
Instructor-led virtual training – Take a variety of classes scheduled throughout the workweek with a
Galileo trainer who is happy to answer your questions.
Note: Cancellation charges may apply.
Recorded demonstrations – Play these demos on the basic tasks and procedures you need to do
your job.
Classroom training – Attend these classes in person. They included intensive classes for agents new
to Galileo, as well as classes on advanced products.
Note: There is a daily fee to attend classroom training. Cancellation charges may apply.
To access Travelport Training Services and register for these classes:
Click on the Travelport MyLearning link in the Discover Travelport Section on ASK Travelport home
page

Summary

In this module, you have learned how to:

 Display Booking File history
 Get help from Travelport
 Access Travelport Training Services

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Module Review
1. Name three subjects that will NEVER be in the history?

2. History can be created manually?

True/False
3. How do I find my CIDB number?

4. The following history codes show which information:

Hint: you may need to look at the HELP HISTORY
a. AS

b. HS

c. SX

d. SC

e. XFQ

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Module 13: Cryptic Formats

This Module contains format summaries and steps to build a Booking File.
Air Availability and Timetable
Availability entries
Description Format

Availability A19JUNLONSYD
Availability with departure time A19JUNLONSYD.2200

Availability at midday (noon) A19JUNLONSIN.12N

Availability with preferred airline A30MAYSYDSIN/SQ

Availability with only airline specified A20MARLONNYC/BA#

Availability with specific airline A19JUNLONPER*BA

Return Availability with same return routing A1SEPLONBKK++15SEP

Open jaw Availability A1SEPLONMIA++15SEPMCOLON

Availability excluding ground transportation A12MAYLONDXB/G-

Availability excluding trains A1JUNLONPAR/T-

Availability Follow-up

Description Format

Change availability display to one day later A#

Change availability display to six days later A#6
Change availability display to one day earlier A–
Change availability display to three days earlier A–3
Return availability (reverses the city pair) AR
Return availability for specified date AR30MAR
Change availability display to specified departure time A.1100

Change availability to show preference for specified A/BA/UA/AA

carriers
Display more flights A*
Change availability to a carrier specific display A*BA
Change availability display to a carrier specific A.1800*BA
display with a specified departure time
Return availability from a carrier specific display AR18MAY*LH

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Availability Follow-up

Request specific class in a carrier specific display A@B*BA

(does not work for all carriers)
Display last seat availability for specified line number AL3

Display availability for single connecting flights via A.LHR

specified airport
Display next availability to specified city from the off ANPAR
point of the previous availability display
Display availability from a new specified board point ABLHR

Display availability to a new specified off point AOEWR

Timetable Display

Description Format

Timetable display London to Brisbane 10 January TT10JANLONBNE/QF

with Qantas
Return timetable display TTR
Move from a timetable display to an availability A
display for the same date and routing

Move from an availability display to a timetable TT

display for the same date and routing

Display timetable information for the flight on line TTL4

4 of an availability display
Display timetable information for segment 2 in a
TTB2
Booking File
Booking File Fields

Name Field

Description Format

Display name field *N

Single passenger, Mr James Cavanagh N.CAVANAGH/JAMESMR
Multiple passengers with the same family name, Mr N.3HALL/DAVIDMR/SARAHMRS/AMYMISS
David Hall, Mrs Sarah Hall and Miss Amy Hall

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Multiple passengers with different family names, N.JENKINS/MARKMR+N.BENNETT/
Mr Mark Jenkins and Miss Joanne Bennett JOANNEMISS

Child aged 7 years, Miss Hannah Davis N.DAVIS/HANNAHMISS*P-C07

For full list of Passenger Type Codes H/PTC
Infant, Miss Kelly Brown, born 29 April 2013 N.I/BROWN/KELLYMISS*29APR13
Change passenger name number 4 to Mr Oliver N.P4@PETERSON/OLIVERMR
Peterson
Change passenger name numbers 3 and 4 to Mr N.P3–4@2BRADLEY/DANIELMR/
Daniel Bradley and Mrs Katherine Bradley KATHERINEMRS

Change a name remark for passenger 6 N.P6@ P-C04

Delete passenger name number 6 N.P6@
Delete passenger names numbers 3 and 4 N.P3-4@
Delete a name remark for passenger 2 N.P2@*
Phone Field Codes

Code Identifies

T Travel agency phone

H Customer’s home phone
B Customer’s business phone
E Customer’s email address
A Customer’s accommodation/hotel phone
F
FAX
N
No phone contact
Phone Field

Description Format

Agency name and reference P.T*01489 639821 WORLD TRAVEL REF

STEVE

Passenger home phone number P.H*0207 867 5831

Passenger business phone number in another city P.FRAB*2258 7912

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 P.LONE*BEN.JOHNSON//GALILEO.COM
Email address
Note: The city code must be included, and the
@ sign is represented by two slashes, in case
the email has an_ it has to be replaced with --
(double hyphen)
Change the first phone (agency) field to P.1@T*01895 588671 REF HANNAH
show 01895 588671 and reference
Hannah
Change the third phone field to show P.3@B*0207 736 9548
business number 0207 736 9548
Delete phone field number 4 P.4@
Display phone field *P
Ticketing

Description Format

Future ticketing date T.TAU/25JUL

Minimum entry T.T*
Minimum entry including ticket number T.T*1254392942613
Change the ticketing field to show a new review date of 29 June T.@TAU/29JUN
Change the ticketing field to show a ticket number T.@T*125317783925540
Delete the ticketing field T.@
Display ticketing field *TD
Received Field

Description Format

Received from Miss Bridges R.MISS BRIDGES

Received from passenger R.PSGR
Change the received from field to show Sam Howard R.@SAM HOWARD
Delete the received from field R.@
Display the received from field *RV

Form of Payment

Description Format
Cash F.S
Cheque F.CK
Invoice F.INV (free text invoice number)

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 F.NONREF (non-refundable without
Non Ref
reference to the issuing agency)

Miscellaneous F.MS (free text)

Credit card AX373900000000000 expiry 12/16 F.AX373900000000000/D1216
Change the form of payment field to show cash F.@S
Delete the form of payment field F.@
Display the form of payment field *FOP

Email

Description Format

Add a mail ‘to’ address MT.TOM-HILL@ABC.COM

Add a mail ‘from’ address MF.ANDREW.WEST@AGENT.COM
Add or change email comment to first email MC.1@HAVE A PLEASANT TRIP
address.
Change the 2nd email address MT.2@AMY.HILL@HOTMAIL.COM
Delete 1st email address MT.1@
Delete 3rd email comment MC.3@
Display the email field *EM
Review Booking File

Description Format

Issue hotel vouchers on 30June RB.30JUN*ISSUE HOTEL VOUCHERS

Place review booking item on queue 40 on 25 RB.25JUL/Q40*CHECK PSGR HAS VISA
July
Change the first review booking file field, to RB.1@30JUL*ISSUE CAR HIRE VOUCHERS
show a date of 30 July and to issue car hire
vouchers
Delete review booking item 4 RB.4@
Display the review booking field *RB
Notepad

Description Format
NP.ADVISED PSGR REFUND NOT
Notepad item with free text PERMITTED
NP.H*SHERATON HOTEL AMS REQUIRES
Notepad with secondary qualifier H (hotel) A DEPOSIT

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 NP.H**PSGR ADVISED THAT HOTEL
Historical notepad item MUST BE GUARANTEED WITH CC

NP.C**CASH ONLY DO NOT ACCEPT

Confidential notepad item CHEQUES
NP.ADVISED PSGR REFUND NOT
Notepad item with free text PERMITTED
Change the free text of the second notepad item NP.2@NEW TEXT

Delete notepad item 3 NP.3@

Display the notepad field *NP
Display notepad items with H qualifier *NPH
Display notepad items with C qualifier *NPC
Written Address

Description Format
W.MR A JACOBS*78 THE
Passenger’s mailing address ORCHARD*BENSON*OXFORDSHIRE*
P/ OX97YE
W.@MR B WILLIAMS*67
THE
Change the detail of a mailing address
STREET*OXFORD*P/OX7
9RE
Change the detail of the second sub-field of a mailing
W.@2*25 THE STREET
address

Insert an additional sub- field after existing sub-field 3 W.@/3*OXFORDSHIRE

Delete an entire written address W.@

Delete the third sub-field W.@3*

Display the written address field *AW
Delivery Address

Description Format

D.MR B JACOBS*RECEPTION* GROUND FLOOR* SHELL

Passenger’s delivery address BUILDING
*MANCHESTER

Change the detail of a delivery D.@MR A PHILIPS*FINANCE OFFICE*SHELL MAIN OFFICE

address *CHEPSTOW

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 Change the detail of the second sub-
D.@2*BUILDING 7
field of a delivery address
Insert an additional sub-field after
D.@/3*FIRST FLOOR
existing sub-field 3

Delete an entire delivery

D.@
address

Delete the third sub-field D.@3*

Display address field *AD
Mileage Membership

Description Format

Mileage membership number for passenger 1 M.P1/UAA56789

Mileage membership number for passenger 2 indicating tier level M.P2/UA123456A*–G

Gold
Delete all mileage membership numbers for all passengers M.@
Delete mileage membership information for passenger 2 M.P2@
Delete mileage membership information for AA for passenger 2 M.P2*AA@
Display the mileage membership field *MM
Display the membership accrual table for United Airlines (UA) M*UA
Special Service Requests

Description Format

SSR item (DBML) for all passengers SI.DBML

Advise airline Passenger 2 is a child with optional

SI.P2/CHLD*12JUN13
free text

SSR item (VGML) for passenger 3 segments 2

SI.P3/S2.4/VGML
and 4

Request language assistance for passenger 3

SI.P3S4/LANG*SPEAKS ONLY FARSI
segment 4

Ticket number for passenger 2 segment 3 SI.P2S3/TKNM*12534511678922

Change the free text of an SPML item SI.P1/SPML@*NO EGGS
Delete a seafood meal for passenger 2 SI.P2/SFML@
Delete all SSR items for all passengers on
SI.S2@
segment 2
Display service information *SI

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Other Service Requests

Description Format

SI.CX*GODDARD/JANE DIRECTOR SWIRES

VIP
GROUP HONG KONG

Ticket number to CX SI.CX*16012345678942 GODDARD/JANE

Change the free text of the second OSI item SI.2@CX*VICE PRES SWIRES HONG KONG

Delete item 1 SI.1@

Delete items 3 and 5 SI.3.5
Display service information *SI
Advanced Seat Assignment

Description Format

Display seat availability map for segment 2 SA*S2

Assign seats 14AB for segment 2 S.S2/14A.B

Display seat characteristics SC*

Generic request no smoking aisle seats for

S.S2/NA
segment 2
Change the assigned seat number for passenger
S.P2S1@11A
2, segment 1 to 11A
Change the seat assignment for passenger 2 to
S.P2@28B
28B for all segments
Change to no smoking window seats for all
S.@NA
passengers for all segments
Cancel all seat assignments for all passengers
S.@
and all segments
Cancel seat assignment for passenger 3 on all
S.P3@
segments
Display seat data *SD
Quick Command to view Seat Map #SEAT

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Vendor Remarks

Description Format

Outgoing vendor remark to airline SA V.ASA*PLEASE ADVISE COST OF KENNEL FOR DOG

Change the detail of the second vendor

V.2@ASA*PLEASE ADVISE COST OF KENNEL FOR CAT
remark to SA

Delete item 2 V.2@

Display Vendor Remarks *VR
Booking an Itinerary

Description Format

Sell 1 seat C class from availability line 2 N1C2

Sell 1 seat Y class from availability line 1 and J class from N1Y1J2
connecting flight on line 2
Sell 3 seats in S class from availability lines 4 and 5 N3S4*
Waitlist 1 seat Y class from availability line 3 N1Y3LL
Direct sell 4 seats in Y class on specified flight 0AA101Y30JUNLHRJFKNN4
0CXOPENYHKGBKKNO2
Open segment with 2 seats in Y class for specified city pair
Open segment with 2 seats in Y class for specified city pair/date 0TGOPENY12JUNLHRBKKNO2

Surface segment 0A (or) Y

Add passive segment for specified flight 0UA907Y15MAYLHREWRAK2

N1C3AK
Add passive segment, 1 seat C class from specified line number

Move segment 6 to follow segment 3 /3S6

Move segment 3 – 5 to follow segment 2 /2S3-5

Cancel segment 2 X2

Cancel segments 2, 3, 4 and 6 X2–4.6

Cancel the whole itinerary XI

Change the date of segment 1 to 30 July @1/30JUL

Change segments 2 and 4 to H class @2.4/H

Change the booking code to K class on all flights @A/K

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 Change flight number of segment 1 to BA902 (must be same @1/BA902
route)

Change all segments to 3 seats (only prior to End Transaction) @A/3

Fare Quote

Description Format

Quote lowest fare for class booked FQ

Quote lowest fare for class booked for passengers 1 FQP1.4
and 4 only
Quote lowest fare for class booked, specifying FQP1.2.3*C09
passenger numbers and type (PTC not required if
added to the name field)
Quote lowest fare for class booked for segments 2 FQS2-3
and 3 only
Force fare quote for fare basis YEE6M FQ@YEE6M
Quote lowest private fare for class booked FQ:P
Quote lowest net fare for class booked FQ:C
Quote lowest fare private fare with/without FQ-ACCT:P
specified account code
Quote discounted passenger type (e.g. child) FQ/ACC
accompanied by an adult on a separate Booking File
(when PTC in name field)
Quote lowest fare for class booked for markets not FQCAA
using Automated Plating Carrier
Fare Quote Best Buy

Description Format

Quote lowest available fare for flights booked FQBB

Quote lowest available Premium First FQBB++-PREMF
Quote lowest available First FQBB++-FIRST
Quote lowest available Business FQBB++-BUSNS
Quote lowest available Premium Economy FQBB++-PREME
Quote lowest available Economy Class FQBB++-ECON
Quote lowest available fare for flights booked for FQBBS1.4
segments 1 and 4 only
Rebook classes for lowest available fare FQBBK

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Fare Quote Shopping (Booked Itinerary)

Description Format

Focalpoint Shopping for booked itinerary FS

Focalpoint Shopping for a child aged 10. FS*C10
Note: Not necessary if the PTC has been entered in the name
field.
Passenger 3 only FSP3
Tax exempt FSTE
Segments 1 through 3 only FSS1-3
Private fares only FS:P
Net fares only FS:C
Specify maximum of three carriers FS++/BA/LH/BD
Exclude maximum of three carriers FS++/UA-/AA-/CO-
Cabin preference – Business Class FS++-BUSNS
Note: The first pricing option returned from a booked itinerary
is always a FQBB of the itinerary without cabin preference.

Fare Quote Shopping (Unbooked Itinerary)

Description Format

Round trip journey FSLON10JANDXB20JANLON

Surface sector FSLON10JANDXB--AUH20JANLON
Connecting point FSROM1JUNX-JFKCVG20JUNX-JFKROM

Two passengers FS2LON20DECJKT

Passenger type code FSFRA1JUNLON10JUNFRA+*C10
Adult and child aged 4 years FS2HKG10JUNTYO20JUNSIN+P1.2*C04
Private fares only FSFRA1JUNLON10JUNFRA+:P
Private fares with an account code FSFRA1JUNLON6JUNFRA+-ACCT CODE

Specified carriers for each segment FSSYD1JUNTYO/QF10JUNHKG/CX

Preferred cabin class on each sector FSSIN1JUNHKG-BUSNS10JUNPAR-FIRST

Specified carriers FSSYD1JUNAKL10JUNSYD++/QF/NZ

Specified cabin FSSIN10JUNHKG20JUNSIN++-FIRST

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 Exclude Unbundled Fares FSPAR1MARFRA5MARPAR+/FXD
Follow-up entries

Description Format

Rebook the required pricing option FSKn

Display the fare construction *FSn

Display fare rules FQNn
Display additional itinerary options for the specified More*n
pricing option

Filed Fares

Description Format

Display filed fare field *FF

*FF1 Display filed fare 1
Display in detailed linear format
*FF2P3 Display filed fare 2 for passenger 3
FX1 Cancel filed fare 1
FX1.3.5 Cancel filed fares 1, 3 and 5
Cancel FX1.3-6 Cancel filed fares 1, 3, 4, 5 and 6
FX1P2.4 Cancel filed fare 1, passengers 2 and 4
FXALL Cancel all filed fares
Restore filed fare for re-ticketing FF1@R
FF1BG40K
Note: Free baggage allowance may be amended
Amend
without altering the guarantee status of the fare.
Other areas of a fare may be amended using manual
fare build entries.

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Queues

Working with Queues

Description Format
Display list of all queues and titles and Booking File QPB*
count
Display a count of Booking Files on queue QCA
Sign into queue 2 Q/2
To sign into branch GL1, queue 58 Q/GL1/58
To sign into branch GL1, queue 58, category SG Q/GL1/58*CSG
To move back to the previous PNR on queue QP
Exit queue, ignoring current booking file QXI
To sign out of queue and ignore a PNR and QXIR
redisplay it
To sign out of queue and remove a PNR from queue QX+QR

Sign into general message queue QM

Place general message at bottom of queue QEMI
Remove message from general message queue QRM
Exit message queue and remove message from QX+QRM
queue
Exit message queue and place message at bottom QX+QEMI
of queue
Queue Remove QR
Queue booking to queue 55 own pseudo QEB/55
Queue to queue 50 specified pseudo ABC QEB/ABC/50
Place a PNR on queues 40 and 71 QEB/40+71
Place a PNR on multiple queues at branch GL4 QEB/GL4/88+GL4/31
Bounce all PNRs from queue 33 to queue 47 QB33/47
Bounce all PNRs from 50 to queue 40, category MW QB50/40*CMW

Bounce all PNRs from 32, category RF to queue 34, QB32*CRF/34*CMW

category MW
Bounce all PNRs from 9 to queue 60 at branch 2TA QB9/2TA/60

Add an end of queue marker QENDON

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 Remove the end of queue marker QENDOFF
List all queues where a displayed PNR resides. QW (ASK Answer ID AN3467)
Note: The PNR must be displayed before using QW

Count number of people signed into a queue QINC/50 (50 = queue number)
Updating Flight Status

Advice Code Change to Status Code Format

KK - confirming reservation Change flight segment 2 to HK

@2HK
KL - confirming from waitlist Change flight segment 5 to HK @5HK
TL - waitlisted, advising new flight times Change flight segment 3 to HL @3HL
UU - unable, have waitlisted Change flight segment 4 to HL @4HL
Updating SSR Items

Advice Code Change to Status Code Format

KK - confirming item Change status of special meal VLML SI.VLML@HK

to HK
KK - confirming item Change status of special meal DBML SI.P1S3/DBM
to HK for passenger 1 segment 3 L@HK

UU - unable, have waitlisted Change status of special meal SFML SI.S3/SFML@

for segment 3 to HL HL

Updating Seat Requests

Advice Code Change to Status Code Format

KK - confirming item Change segment status of all seats S.@*HK

for all passengers to HK
KL - confirming from waitlist Change segment status for seat S.S2@*HK
request for segment 2 to HK

Updating Flights, SSRs and Seats

Advice Code Change to Status Code Format

To update all air segments, SSR items and To update all air segments, SSR items @ALL
seat request with one entry. (This will also and seat request with one entry.
remove items with NO, UC, UN or HX (This will also remove items with NO,
advice codes. UC, UN or HX advice codes.

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Timesavers

Divide Booking File

Description Format

Divide passenger 2 DP2

Divide passenger 1 and 4 DP1.4
File divided booking File F
Display divided bookings *DV
Procedure to Divide

1. Divide applicable passenger(s). DP2

2. Enter Received From Field R.BEN
3. File divided Booking F
4. Enter Received From Field R.BEN
5. End Original Booking E

Repeat Bookings (Enter received field prior to the entry)

Description Format

Repeat all customer data REALL

Repeat all segments RESALL
Repeat all customer data and segments REALLSALL

Booking File History

Description Format

Display all history *H

Display history of Itinerary only *HI
Display history of filed fare only *HFF
Display history of queues *HQT
View codes used in history H/HISTORY

Galileo Information System

Description Format

Display index GG*

Display chapter number GC*12

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 Display chapter and page GC*12/16
Display airline chapter (BA) GC*BA
Redisplay current chapter GC*
Redisplay current page GP*

Timatic

Description Format

Display list of Timatic fill-in formats TI–

Display Timatic fill-in format for visa information TI–MV
Display Timatic fill-in format for health information TI–MH
Display Timatic fill-in format for visa and health TI–MA
information
Display fill-in format for full text information TI–MF
Display Timatic help TI–HELP
Display Timatic news TI–NEWS

Timatic Scrolling

Description Format
Request n TIPN

ext page (MD)

Page back (MU) TIPB

Request last page (MB) TIPL
Request first page (MT) TIPF
Redisplay current page TIPG

Booking an Itinerary

Description Format

Sell 1 seat C class from availability line 2 N1C2

Sell 1 seat Y class from availability line 1 and J class from N1Y1J2
connecting flight on line 2
Sell 3 seats in S class from availability lines 4 and 5 N3S4*

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Waitlist 1 seat Y class from availability line 3 N1Y3LL
Direct sell 4 seats in Y class on specified flight 0AA101Y30JUNLHRJFKNN4
0CXOPENYHKGBKKNO2
Open segment with 2 seats in Y class for specified city pair
Open segment with 2 seats in Y class for specified city pair/date 0TGOPENY12JUNLHRBKKNO2

Surface segment 0A (or) Y

Add passive segment for specified flight 0UA907Y15MAYLHREWRAK2

N1C3AK
Add passive segment, 1 seat C class from specified line number

Move segment 6 to follow segment 3 /3S6

Move segment 3 – 5 to follow segment 2 /2S3-5

Cancel segment 2 X2

Cancel segments 2, 3, 4 and 6 X2–4.6

Cancel the whole itinerary XI

Change the date of segment 1 to 30 July @1/30JUL

Change segments 2 and 4 to H class @2.4/H

Change the booking code to K class on all flights @A/K

Change flight number of segment 1 to BA902 (must be same @1/BA902

route)

Change all segments to 3 seats (only prior to End Transaction) @A/3

Ending and Ignoring Transaction

Description Format

End transaction E
End transaction and re-retrieve the Booking File ER
End transaction and mail itinerary EM
End transaction, mail itinerary and re-retrieve ERM
Ignore transaction I
Ignore transaction and re-retrieve the Booking File in original state IR

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Retrieving a Booking File

Description Format

Retrieve by family name *–JACOB

By name and departure date *15JUL–HILL
Name, date and flight number *TG887/12AUG–JAMESON
Retrieve by locator *JN2V4T
Retrieve all branch bookings by family name **B–HOWARD
Retrieve 2nd booking from list *2

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Module 14: Galileo Products

Advanced HMPR(ℓ)
Picks up details of ticket issued in a particular PCC with 59 different details being picked up from the
Tins report. This could be stored for later reference and can be even printed and emailed

Agency Private Fares (APF)

A web-based solution that allows travel agencies, consolidators and airlines to enter their
negotiated airline fare contracts (private fare data). Fares loaded via APF reside in the Galileo
360° Fares database. All levels of fares - net, selling and net/ selling fares can be filed, displayed
and quoted. APF is designed to replicate data that could have been filed via ATPCO, ensuring full
flexibility and integration with airline filed data.

Ask Travelport
An online knowledge portal for questions and answers on Travelport GDS. Much more than an
online help system, ASK Travelport supports operation for increased productivity through
informed users.

Bsiness Intelligence (ℓ)

Business Intelligence is a web based tool which helps you to analyse the trends in your business,
there by prepare yourself to grab every possible opportunity to increase your revenue.
It gives you variety of reports which can be analysed to take your business to new heights,
thereby ensuring you are ahead of competition. Additionally you could extend the access to your
corporate clients to have their reports generated at their end too.

Design Your Own (DYO) Itinerary

Provides the ability to create a customised itinerary layout. A maximum of 10 customized itineraries
can be created and produced. Available in 8 Languages

E ticket Application (ℓ)

An application developed locally to meet the requirements of DGCA for standardising the look
and feel of e tickets issued in India. Also allows the user to add service fee on tickets as required.

E-Tracker Priced Product

A web-based solution that enables agencies to record and check all electronic tickets issued on
the Galileo system.

Galileo E learning
Galileo e-Learning is a learning management system, which you can access via the Internet
anytime, anywhere. When you log in to Galileo e-Learning you can register for self-paced online

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training. You can monitor the progress of your learning and chart a path to achieving expert
proficiency in the Galileo® system.

Galileo LCC Segment Integrator(ℓ)

This is a desktop based application which allows the user to integrate the bookings made on Indigo,
Spice Jet or Go Air as a passive segment into the agency PCC and generate MIR files as required.
Application has an auto update feature which prompts the user to upgrade to the latest version if
available.
ITQ Financials (ℓ)
An online back-office travel accounting software that automates the accounting process of your
organization. Helps you to get real time status of financial data online with assured data integrity
with multi level security. Its customizable checks reduces errors. It can generate more than 200
reports Financial, Credit Control, Airline, Statutory, Exception and MIS. It has the advantage of
remote data access, incremental back-ups and automatic Next-Year Updation

ITQ Mobile(ℓ)
Access to Galileo host over smart phones. It works on all smart phones regardless of their
operating system.

Low Fare Alert (ℓ)

Low fare alert is a web based application which helps an agent find a lower fare if available on a
ticketed or unticketed PNR as long as a fare quote is available for comparison within the booking.
The alert is sent through a mail to the user. The admin user for the agency can set up the
requirements for getting such an alert generated.

Ticket Itinerary
Option to generate ticket output in PDF format from the local machine where user gets an option
to choose what information needs to be added and what not, along with option to add service fee
agency logo etc

Travelscreen
Integrates personal and business travel preferences into all air, car and hotel bookings. It is a
generic availability screen default for car and hotel information at both the personal and business
levels along with a form of payment default at the business level. It stores traveller’s personal and
corporate preferences and incorporates traveller preferences in itinerary searches. Accurate
customer travel preferences are displayed on-screen. Payment and other relevant information is
sent with each car and hotel booking.

Travelport Rooms and More

An innovative solution offering powerful access to the world’s accommodations. It doesn’t matter
which GDS is used. User has the full freedom to shop and book bed and breakfasts, boutiques, five-
star deluxe hotels, budget accommodations and everything in between. Travelport Rooms and
More also features a streamlined commission payment process that delivers monthly payments in
your local currency – and so much more.

Travelport Market Place

Travelport Marketplace is an e-commerce website where 3rd party developers and Travelport

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market solutions to travel agencies worldwide. Travelport Marketplace also provides Agencies with
access management, product assignment and reporting tools.

Trip38(ℓ)
Trip38 is a mobile based itinerary management solution. It is a complete itinerary manage tool
which allows you to manage flight tickets, hotel reservations, car rentals, taxi rides, attractions and
even event bookings in a single place.

UAPI
Travelport Universal API is the world's first global GDS API to aggregate content from multiple
sources including GDS, low cost-carriers and high speed rail operators. For developers, it means an
end to managing and maintaining multiple APIs. They'll have less code to write and more time to
spend on other responsibilities.

ViewTrip
GUI representation of customer’s itineraries, e-ticket receipts.
ViewTrip gives the traveller the online convenience to view their itinerary anytime from anywhere.
It helps the traveller to create profiles and store their itineraries to be viewed later. For the agency
user, it has an option to append the logo to be displayed with the itinerary whenever sent to the
customer.

VR3
One product for Void, Revalidate, Refund and Re issue. Application helps the user to complete the
re issuance process in few seconds without needing to remember any commands. It keeps a record
of previous issuance and helps the user make the subsequent re issues also simple. This product is
independent from airline filing, which means that the application reads the airline fare rules
regardless of the method that the airline has adopted to file their rules.

Disclaimer: More information and availability of the listed products will be provided by your
respective Relationship Manager.

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