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Indigo Booking Process - Travelport - 2023.09.05

3. Indigo Booking Process_Travelport_2023.09.05

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Mohamad Reza Pratama
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140 views8 pages

Indigo Booking Process - Travelport - 2023.09.05

3. Indigo Booking Process_Travelport_2023.09.05

Uploaded by

Mohamad Reza Pratama
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Indigo Flight Booking via Travelport Smartpoint

Mandatory information in-order to complete an IndiGo booking:

• First Name
• Last Name
• Passenger Title
• Gender
• Date of Birth (for Child and Infant)
• Nationality
• Address
• Country Code
• State/Region/Province (mandatory for Credit/Debit Card payment)
• City
• Postal Code
• Email Address
• Phone

1- Availability Display, Fare Shop and Sell


a) Generic and Flight Specific Display

A29NOVKULDSP
A20NOVKULDEL/6E
A20NOVKULBLR/6E+25NOV/6E
A20NOVKULBLR/6E+5/6E

Example:
>A18JANKULBLR/6E+5/6E

Point and click at


the booking class
you wish to book

Click at the number of


seat if you wish to
book more than 1 pax

[6E Indigo User Guide] Page 1


Travelport

Click at
fare
option
before
proceed

b) Fare Shopping

Fare shop can be accessible via Calendar, Fare shop panel and cryptic entry.
Entry; FSKUL20MARBLR/6E25MARKUL/6E

[6E Indigo User Guide] Page 2


Travelport
2 – Insert passenger information

a) Customer without profile in Galileo

Click at ‘PNR’ menu and select ‘create/edit customer information’. Fill up NAME, CONTACT, ADDRESS,
TICKETING and then save.

Recommend to insert own e-mail address at ‘To’ column in order to receive Indigo ticket before send to customer.

Then insert ticketing time limit. Select ‘Passenger Already Ticketed’ from drop down arrow.

[6E Indigo User Guide] Page 3


Travelport

b) Move customer profile (PAR) into booking file

3 – DOCS Information

Passport information is not mandatory. Only Nationality and DOB are mandatory to end the booking.

Should you not have passport data handy use the manual SSR entry below to update Nationality and DOB.
Example; SI.P1/SSRDOCSAKHK1////MY/24JAN78/F//GALILEOTEST/NAJWA

4 – Ancillary Service

To view ancillary service catalog, click at shopping trolley icon under the booking file. Select the number of service
of each sector and the item price will appear below request box. Click review to proceed below the ancillary total.

The summary of ancillary will pop up and click ‘Apply to proceed.

[6E Indigo User Guide] Page 4


Travelport

5- Seat Request

Click at booking class, select at segment number and click at customer preferred seat then click apply
to proceed.

[6E Indigo User Guide] Page 5


Travelport
6- To view total cost

Type ‘FQ’ (fare quote) to view total cost including seats and ancillary service before submitting payment.

Note: CONA Payment Fee is charges for payment using credit card

7- Form of Payment

Choose either Agency payment as FOP and insert the Agent ID, or choose credit card and add the card details as
required. No password require if FOP is Agency Payment.

**Refer my.travelport.com answer 24962 for further details

[6E Indigo User Guide] Page 6


Travelport

8– Do FQ again after insert Form of Payment.

The ‘CCFD’ fee will be waived when choose to pay by Agency Payment. The fee is included in total cost if the
payment is by credit card.

9– End the Transaction to issue ticket

Enter receive from ‘R.Pax’ and then ER separately. Not recommend combined entry such as R.Pax+ER, it may impact
airlines vendor locator generation to PNR.

After end transaction;


 Galileo reference returned on the booking and Indigo vendor locator under *VL.
 To display the booking in the Indigo system enter Z*R/C6E

[6E Indigo User Guide] Page 7


Travelport

Example;

 The Indigo confirmation will be e-mailed to the e-mail address in the ‘To’ under Contact field. Recommend to
send to TC e-mail address then forward to customer.
 Do not Ignore and redisplay ‘IR’ until obtained vendor locator ‘VL’.
 If VL not returning after receiving e-ticket from 6E, contact 6E call center.

[6E Indigo User Guide] Page 8

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