Grade 11 Tourism Page |1

Content Topic 2024: The luxury cruise liner industry

GRADE 11 SUBJECT Tourism

The luxury cruise liner industry

Topic

The luxury cruise liner industry

ATP o Concepts:, Port, Cruise Terminal, Cabins, Suites, Decks
o Facilities and entertainment on board

ASSESSED IN TOURISM SECTORS

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UPDATE

South Africans may get their 2020/2021 cruise season

after all
Travellers who cancelled their cruises due to Covid-19 may get the chance to sail the
seas during South Africa's summer season, which kicks off in November.

Managing Director for MSC Cruises South Africa Ross Volk told IOL Travel that the
cruise company is considering all options to launch its operations in South Africa in
time for the 2020/2021 cruise season.

We are engaging with government at all levels to ensure that all factors have been
considered, which include extensive health and safety protocols. We are confident
that by the time of our first sailing, the situation ashore with the global Covid-19
pandemic will have improved sufficiently to allow for people to start thinking even
more freely about taking a holiday.
“Should these extreme circumstances change over the coming months, we will
respond with an applicable solution that embraces our ethos of health and safety
first,” he said.

MSC Cruises revealed its Winter 2020/2021 Season (SA summer) schedule this
week. The schedule offers over 90 different itineraries across the Caribbean,
Mediterranean, the Gulf, South Africa, South America and Asia. Itineraries range in
length from two to 24 nights, along with the third MSC World Cruise departing in
January 2021 and an extensive Grand Voyages programme.

The company announced that in South Africa, MSC Orchestra, which replaces the
MSC Musica, will offer a range of cruises from either Durban or Cape Town to
destinations including Maputo, Mozambique, Portuguese Island, Pomene,
Mozambique and Port Elizabeth, as per the originally planned itinerary.

MSC Opera will operate the planned itinerary from Cape Town and Durban. There
will also be a 14-night New Year cruise on MSC Orchestra that will sail to five
destinations, including an overnight stay in Port Louis in Mauritius.

Volk added: “Guests who were affected by the cancellations have been offered
future cruise vouchers for the value of their cruise package for the winter 2020/21
season in South Africa.”

Extract from managing director of MSC Cruises Ross Volk

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Content
What the learner needs to know
Lesson 1
These are concepts that learners must be familiar with in order to understand this
topic
CONCEPT DEFINITION PICTURE
Port A port is a maritime facility
which may comprise one or
more wharves where ships may
dock to load and discharge
passengers and cargo. It is
usually situated on a sea coast
or estuary

Cruise terminal A passenger terminal is a

structure in a port which
services passengers boarding
and leaving water vessels such
as ferries, cruise ships and
ocean liners.

Cabin Your room on a cruise ship is

called a cabin (or stateroom)
and is similar to a hotel room,
but typically much smaller.

Suite A large apartment-like layout

with separate living area, one or
two bedrooms with attached
bathrooms and most times, a
dining area as well. Most of
these suites have living rooms
and bedrooms separated by a
solid partition like a door.
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Deck Decks are the main horizontal

parts of a ship's structure. The
crew stand and walk on
the deck. A deck is the floor of
a boat or ship

*Facility What the tourist can make use

of eg: gift shop, gym, swimming
pool, casino etc

*Services What the establishment can

offer the tourist eg: laundry
service, child minding service,
foreign exchange service etc.

*Learners must know these concepts as they are applicable in this

industry as well.
Activity 1.1:
Unscramble these Key concepts in the table below. Write down the unscrambled
word and the correct definition.
SCRAMBLED WORD UNSCRAMBLED WORD DEFINITION
NBCAI
TUSEI
KCDE
ESRCUI MNIALTRE
TORP
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LESSON 2
What the learner needs to know
The types of facilities and services that can be found onboard a cruise ship.
This may differ due to the size and routes of the ship.

 FACILITIES AND ENTERTAINMENT ON BOARD

Facility- What the tourist can make use of. There are many facilities for
tourist to use onboard. Some examples include: Swimming pool, casino,
gym, gift shops, beauty salons, restaurants, spa, bars etc.

TYPES OF FACILITIES Bar Pool

Gift shop Gym Casino

Spa

Service- What the establishment can offer the tourist. These are varied
services and can range extensively depending on the size of the ship
and the routes they follow. Some examples include: laundry service,
beauty service, room service, child minding, foreign exchange, post
office, reception service etc.
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Beauty

Child
Minding

Types of Foreign
Exchange
Services
House
keeping

Activity 2.1

Dear Diary

Day 1
All packed for the cruise, finally, all my best dresses, swimsuits, shorts,
it's SO exciting.
This will be my first cruise, and I can't wait.

Day 2
Entire day spent at sea. Saw dolphins and whales.
Met the Captain today, he seems like a very nice man.

Day 3
Spent most of the day at the pool, played shuffleboard, hit some golf balls off
the deck.
Captain invited me to join him at his table for dinner.
I felt very honoured and I had a wonderful time.

Day 4
Won $800 in the ship's casino! Captain asked me to have dinner with him in
his own cabin! We had a scrumptious meal. complete with caviar and
champagne.

Day 5
Pool again, but got sunburned, so I went into the Piano bar for a drink and
stayed there the rest of the day.
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Day 6
Cruise over already!!. Had to disembark with more baggage than expected.
Cannot wait for my next cruise. !!

Read the Diary entry of Ms Jones. Complete the following entry

of her trip.

Mrs Jones had to embark the ship at a p……..She choose a

higher d …….. c……. that had an ocean view. This room was
especially large and looked like an apartment. It is commonly
known as a s…….. Some of the features of this room include a
separate dining area. Included in the cruise was the use of all
the f……. and s…… on board. She especially enjoyed a day at
the p…. even though she got sunburned. To ease her sunburn,
she utilised the service of the s…… to ease some of her
discomfort. Later, when she was invited to the C……….. dinner
she showed off her new hairstyle that she decided on while at
the B…. S…. The dinner made her evening and the cherry on
top was winning $800 at the c………which she spent at the
G……… on board. After a wonderful holiday aboard on a cruise
liner, Mrs Jones had to d…….. with more “baggage than
expected”.

Self assessment activity 1: ( from past exam papers)

1
With MSC Cruises offering packages along the coast of South
Africa this has become a popular type of holiday

1.1 Discuss THREE reasons why you would recommend a

cruising holiday.
(3)
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Self assessment activity 2: ( from past papers )

2 Look at the picture below and answer the questions.

2.1 Explain the term cruise terminal. (1)

2. 2 Cruise liners are sometimes referred to as floating hotels. State

the reason for this. (2)

Self Assessment activity 3: ( from past papers)

You are a travel agent. A prospective passenger

phones you to enquire about a holiday on board the
MSC Opera.
Write a descriptive PARAGRAPH include the following
in you paragraph:
 Explain why a holiday on a cruise liner would be (2)
an ideal holiday.
 The types of cabins available. (2)
 Type of entertainment they could expect on
board. (2)
 Payment options or methods on board the ship
(2)

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