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International Journal of Multidisciplinary Research and Growth Evaluation www.allmultidisciplinaryjournal.com

Application of ICT in logistics and supply chain in post-Covid-19 economy in Vietnam

Tran Huy Cuong 1*, Nguyen Hoang Tien 2
1-2
Van Hien University, Vietnam

* Corresponding Author: Tran Huy Cuong

Article Info Abstract

This article analyzes the current status and proposes solutions of the logistics industry
and supply management, in order to improve the efficiency of production of goods in
ISSN (online): 2582-7138 transit in Vietnam. This article analyzes the current situation of goods traffic in
Volume: 03 Vietnam, it is expected that after the post-Covid-19 environmental events, the quality
Issue: 01 of production, goods and services will be improved. The disruptions caused by the
January-February 2022 Covid-19 pandemic affect every country, rich and poor, and the logistics industry also
Received: 20-01-2022; faces more challenges. Small and mid-sized logistics supply chains with disparate
incomes struggle to accommodate new customer demands. Thus, from the point of
Accepted: 05-02-2022 view of fundamental and comprehensive innovation of the logistics industry and the
Page No: 493-501 supply chain, this is considered a leading important strategy, policy and measure to
develop and bring the country to a prosperous and strong position. Thanks to that
specific identification, the logistics industry and supply chain contribute to improving
services for people, promoting efficiency and human resources, and it is this that
creates values, motivation, objective requirements of socio-economic development
with the core as knowledge based economy, which is vital in the current global trend
and international integration development.

Keywords: logistics industry, Covid-19 pandemic, Vietnamese transportation, ICT application

1. Introduction
The Covid-19 pandemic, which broke out at the end of January 2020, has caused heavy economic, cultural, social and human
losses worldwide. The pandemic has put heavy pressure on global production capacity and supply chains, and it has also opened
up new avenues for the logistics industry to develop. Therefore, to maintain the operation of logistics service enterprises in the
context of being affected by the current pandemic, it is necessary to have an assessment of the impact of the Covid-19 pandemic
on logistics service enterprises, on that basis it is necessary to solve the problem. Synchronous measures from the government
and logistics service enterprises themselves to promote the application of information technology, e-commerce, effectively
exploit e-logistics (online logistics) operating methods to gradually overcome difficult.
Building and managing an effective supply chain is a matter of great concern to businesses. The optimal supply chain will help
all activities of the business run more smoothly, be able to satisfy customers at the highest level with the lowest time and cost.
At the same time, an information system that is scientifically organized, updated and shared regularly will help the parts in the
chain to coordinate well with each other, in order to react quickly to frequent and continuous fluctuations of the market business
environment. However, until now, Truong Viet Joint Stock Company has not built a clear supply chain management strategy,
the cooperation between members in the chain is not high, the linkage between parts of the internal supply chain has not been
established closely, so the performance of the chain is still limited. Therefore, along with initial successes, the company also
faced many difficulties when competing with domestic and foreign competitors in the same industry.

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Objectives with a training period of 4 years. It was not until 2013, that a
Systematize the theoretical basis related to supply chain few more universities started opening logistics
management activities of enterprises. majors/specialties.
Analyzing the current situation of Supply Chain Management In 2019, the program of Logistics Management and
within Truong Viet Joint Stock Company, assessing the Multimodal Transport is officially under the Logistics and
achieved results and remaining limitations. Supply Chain Management industry code (code 7510605)
Proposing some solutions to improve supply chain according to Decision No. 1045/QD-BGDDT dated April 19,
management of Truong Viet Joint Stock Company in the 2019 of the Minister of Education & Training. The major in
period 2015-2020. Logistics Management and Multimodal Transport is one of
the two training programs trusted by the school that is tasked
2. Theoretical Basis with performing the self-assessment of the training program
2.1 Areas of the logistics industry and supply chains in the according to the standards of evaluating the quality of the
Vietnamese economy training program of the university.
In recent years, along with the development of industries in In order to provide high-quality logistics human resources, in
the economy, Vietnam's logistics service industry has made 2016, the University opened a high-quality training program
great progress and has great growth potential. Vietnam's for the major in Logistics Management and Multimodal
logistics performance index (LPI - Logistics Performance Transport. Also in this year, the University cooperated with
Index) 2018 was announced by the World Bank in its July Tongmyong University (Korea) to specialize in Port and
2018 report, according to which Vietnam was ranked 39 out Logistics Management.
of 160 countries participating in the survey, increasing 25 The Faculty of Transport Economics majoring in Logistics
places compared to the 2016 ranking (64/160). This is the Management and Multimodal Transport currently has a total
result of the right and timely policies and strategies of the of 45 lecturers; including 4 Associate Professors, 7 PhDs and
State along with the continuous efforts of Vietnamese 34 Masters.
logistics service enterprises. The development of Vietnam's Up to now, the School of Logistics Management and
logistics industry has significantly contributed to the increase Multimodal Transport Management has enrolled the 12th
in the number of logistics enterprises. According to data from course, of which 8 students have graduated and become
the General Statistics Office, the fluctuation of the number of highly qualified managers and staff highly appreciated by
logistics enterprises in Vietnam in the period 2013-2018 is as domestic and foreign employers as well as making an
follows: from 17,132 enterprises in 2013 to 2017 increased to important contribution to the development of Vietnam's
29,123 enterprises and in 2018 was 29,694 enterprises (in logistics industry. In order to continuously improve the
which, the Vietnam Association of Logistics Service quality, the logistics and supply chain management training
Enterprises announced that there are more than 4000 logistics program is always updated with input from stakeholders from
enterprises operating professionally and providing lecturers, students, alumni, and enterprises human resources,
international logistics services). The average growth rate training experts to build output standards suitable to the needs
(CAGR) in the number of businesses from 2013 to 2018 is of the industry in the trend of international integration and the
about 11.63%. One highlight is that up to 54% of logistics industrial revolution 4.0.
enterprises are concentrated in Ho Chi Minh City due to the Besides training and research, the faculty also pays great
advantage of Ho Chi Minh City in terms of goods sources attention to the development of students' academic activities.
with import and export activities of Ho Chi Minh City and In 2018, Faculty's UT-LOGS team excellently won the top
both the Southern key economic region and the Delta of prize in the semi-final round of the Southern region and at the
Mekong River, connecting international transport routes same time won the national second prize and the most
through Tan Son Nhat international airport, as well as a impressive prize of the "Vietnam Young Logistics Talent
cluster of ports in Ho Chi Minh City, especially the export 2018" contest organized by the Vietnam Logistics training
gateway through Cat Lai port. network for the first time with the patronage of the Import-
According to a study by the Department of Logistics and Export Department (Ministry of Industry and Trade) on a
Multimodal Transport Management in the Vietnam Logistics national scale; In 2019, the Faculty's team also excellently
White Paper 2018 published by the Vietnam Logistics won the top prize in the semi-finals of the Southern region;
Service Association (VLA), staff shortage is one of the three most promising and favorite prize in the national final round.
main problems causing difficulties for logistics companies in Currently, the University's mass, high-quality programs and
developing business activities. VLA's forecast by 2030 the international links in logistics human resource training are the
professional human resource demand for the whole industry most diverse in the South.
is 200,000 employees. In addition, according to the Vietnam
Logistics Report 2018 of the Ministry of Industry and Trade, 2.2 Impact of the Covid-19 pandemic on the operation of
if the demand for logistics human resources at all levels in the logistics industry and the supply chain in Vietnam
logistics enterprises and logistics personnel from The COVID-19 pandemic has impacted many economic
manufacturing enterprises is included, the demand for sectors, especially key economic sectors of Vietnam.
logistics human resources may increase. to 2.2 million people The agriculture - forestry - fishery industry faces many
by 2030. Meanwhile, the ability to meet the current demand difficulties in exporting agricultural - aquatic products. The
for logistics human resources is only 10%. main import markets of Vietnam's agricultural and aquatic
Ho Chi Minh City University of Transport under the Ministry products such as China, then South Korea, Japan and
of Transport is the largest multidisciplinary school in the field ASEAN, the US, and the EU have all been heavily affected
of transportation in the South. In 2008, the University became by the epidemic, so the quantity of imported goods has been
the first university in Vietnam to specialize in Logistics and reduced password. The agricultural auxiliary industry is
Multimodal Transport Management at the university level indirectly affected, leading to a decrease in the output of the

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chemical, fertilizer and agricultural equipment industries, the Total retail sales of consumer goods and services in 2020
inputs of these auxiliary industries are highly dependent on reached VND 5,059.8 trillion, up 2.6% compared to 2019.
the Chinese market. The most affected real estate business activities are
Industry and construction: The growth rate of this industry in commercial space leasing, offices for rent, hotels and
2019 is 8.9%, in 2020 is 3.98%, this is the year with the apartments. Due to the decrease in the number of
lowest growth rate of the industry in the period 2015-2020. international tourists, the hotels are almost empty. However,
Vietnam's processing and manufacturing industries depend towards the end of 2020, the real estate market showed signs
greatly on the supply of imported input materials and of recovery. The reason is that a number of solutions,
components - especially key industries such as electronics; mechanisms and policies on housing and the real estate
textile; leather - shoes - bags; Therefore, when the COVID- market that were proposed and promulgated from the end of
19 epidemic broke out in countries supplying parts and 2019 and the beginning of 2020 began to take effect and bring
accessories for production mainly to Vietnam such as China, into play their positive effects. Positive effects on the market
Korea, Japan, domestic industries have faced many such as: the revised Investment Law 2020, the revised
difficulties in securing production inputs in the first half of Construction Law 2020, in which, there are 5 contents that
2020. Manufacturing industries follow the supply chain will take effect from August 15, 2020 and a number of
model such as telephones, electronics, and computers. contents that will take effect from the date of implementation.
Textile, garment, footwear, etc. are all negatively affected January 1, 2021.
due to the interruption of the global supply chain, causing a In 2020, most of Vietnam's economic sectors will face
lack of input supply and the inability to consume output difficulties such as a shortage of input materials, and both
products. However, until the second half of 2020, when the domestic and export markets will be narrowed. With the
above countries have anti-epidemic measures, the supply of financial potential and liquidity of the business sector in our
imported materials and accessories for Vietnam's country still weak, when the COVID-19 pandemic spread and
manufacturing industries will be restored. But countries that complicated developments, causing production stagnation,
import the outputs of these industries such as the US, China, businesses faced even more difficulties capital for
Japan, and the EU still face many difficulties due to the re- production, especially the group of small and medium sized
emergence of the disease in some areas. The cause of the enterprises. The decline in export orders and difficulties in
industry in Vietnam being greatly affected by the COVDID- goods circulation are the biggest difficulties of the majority
19 epidemic is due to the limited internal resources of the of enterprises; The cost of transportation, storage and
manufacturing industry and its great dependence on foreign warehousing increases, reducing the financial efficiency and
supply chains; The underdevelopment of supporting operational efficiency of the business.
industries makes Vietnam unable to control the input factors According to the business community's assessment, in 2020,
of production, leading to a state of dependence on imported over 80% of businesses will be negatively impacted by the
components and raw materials, making the added value of pandemic, only 3.3% of businesses will receive positive
industries domestic industry is very low. impacts from the pandemic. These enterprises operate in
The service sector is most affected compared to other sectors industries such as insurance, healthcare, postal and delivery...
due to the decrease in aggregate demand (both domestic and The reason why Vietnamese businesses have difficulty is: (1)
foreign). Tourism is the industry most directly affected by the In order to avoid the spread of disease, many countries have
pandemic (including travel, accommodation, and catering implementation of social distancing and isolation, travel
and travel services). In 2020, revenue from accommodation restrictions between countries have disrupted global supply
and catering services will reach VND 510.4 trillion, chains, global circulation of goods, services and labor as well
accounting for 10.1% and decreasing by 13%; tourism as all economic activities, international trade and investment
revenue reached 17.9 trillion dong, accounting for 0.3% and cannot be smooth and efficient, so international economy and
down 59.5%; Other service revenue reached 534.6 trillion trade cannot function as in previous years, even falling into a
VND, accounting for 10.6% and down 4% compared to 2019. recession; (2) The epidemic has reduced consumption of
The main reason is that the number of international visitors people and society, affecting the tourism and service sectors
to Vietnam in 2020 decreased by 78.7%, specifically: visitors the most, so the service industry in the epidemic countries has
from Asia decreased by 80.4%; visitors from Europe been affected the most and consumption has been affected.
decreased by 69%; visitors from the Americas decreased by most extreme by this pandemic; (3) The Government and
75.7%; visitors from Australia decreased by 76.2%; visitors businesses decided to stop economic activities in epidemic-
from Africa decreased by 73.9% over the previous year. In hit areas, and at the same time move their production facilities
2020, tourism revenue will decrease by 59.5%; Other service to other places, businesses reduced production and business
revenue decreased by 4% compared to 2019. activities due to fear of diseases. The complicated
The transportation and warehousing industry is also strongly development of the epidemic has strongly affected economic
affected by the COVID-19 epidemic. In 2020, passenger growth, economic cooperation, trade and investment between
transport will decrease by 29.6%; freight transportation partners in the world including Vietnam and other countries.
decreased by 5.2% over the previous year. Revenue of the
aviation, railway and road sectors all decreased, especially 2.3 Impact of ICT on logistics industry and supply chain
the aviation industry suffered heavy damage due to the activities in Vietnam after the Covid-19 pandemic
suspension and reduction of domestic and international routes According to Department of Industry and Trade of Ho Chi
of Vietnamese airlines. Minh City, the country currently has about 30,000 enterprises
Retail is also a directly affected sector, mainly due to the operating in the field of logistics, with about 5,000
decrease in aggregate demand at the beginning of 2020, but professional enterprises. Among them, the logistics industry
by the end of 2020, this industry will have certain recovery currently contributes about 8.9% of the city's total GRDP,
because Vietnam has controlled the epidemic relatively well. equivalent to about VND 117,000 billion, and up to 54% of

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logistics businesses are based in Ho Chi Minh City. That This fourth outbreak of the COVID-19 epidemic has also
shows, the logistics industry plays a huge role in the revealed a more obvious shortage and weakness of Vietnam's
economy. logistics industry. That is the lack of specialized warehouses,
However, logistics costs in Vietnam are very high, the lack of means of transportation, the lack of concentration
accounting for 19% of GDP while this figure in developed for each industry. Connecting Ho Chi Minh City and
countries accounts for less than 10%. The reason is that the localities is not synchronized while 65% of goods from the
investment in logistics is not much, mainly spontaneously by southern region are supplied to the whole country. This
businesses. Many businesses do their own logistics, failing to shows that, if you know how to effectively impact logistics,
optimize costs and social investment. The planning is not it will have a positive impact on the development of
methodical. The department's solutions are still local. Road, Vietnam's economy.
railway and waterway systems are slow to invest.
The main roads driving development have not been 3. Research Methods
completed yet. The port connecting waterway and land 3.1. Data sources
transport is not synchronous. Mining infrastructure is almost Collecting general data for the topic from sources such as:
at full capacity, overloaded. The warehouse system is scientific reports, theses, theses as well as business analysis
lacking, especially cold storage. Meanwhile, domestic articles so that relevant information can be found. factors to
logistics enterprises mainly provide services from foreign the higher education sector. And besides in the logistics and
companies, costs are not consistent competition is not fair. supply chain industry, it is extremely important to access and
From the perspective of customs, according to Ho Chi Minh have some sufficient data to make reports. Therefore, in
City Customs Department, despite the COVID-19 epidemic, addition to focusing on the theoretical basis, we also found
by the end of November this year, the total output of imported some more relevant sources for the topic, the following are
and exported goods through the cluster Ho Chi Minh City reliable sources:
port is estimated at 7 million TEU and 120 million tons,  ATM Globaltrans ( http://atmglobaltrans.com.vn )
equivalent to about 116 billion USD, up 16% over the same  Vietnam logistics website ( https://logitics.gov.vn )
period last year.  Logistics market in Vietnam and the world (
Since then, contributing to the city's port cluster ranked 25 https://gosmartlog.com )
out of 100 in the world with an average growth rate of about  Vietnam Ministry of Industry and Trade (
8%. The industry's budget revenue is only a few days away http://moit.gov.vn )
from reaching the assigned target and that shows that the  Industry (https://nganhhang.vn)
potential of the logistics service industry is huge.
E-commerce grew by 22%, but the warehouses of Tan Son 3.2. Collection Method:
Nhat airport were overloaded, only suitable for the volume of During the research process, data collection consumes a lot
goods in 1995. Domestic logistics enterprises have the of time, and both costs and efforts must be made. However,
advantage of having ports and warehouses, but lack of this is an extremely important part, laying the foundation for
capital. , lack of technology; About 80% of logistics the research and analysis to go smoothly. Primary data is data
enterprises only have capital of less than 10 billion VND, that is not yet available, collected for the first time, collected
mainly working as hired labor for foreign countries, the by the researcher himself. In fact, when the secondary data
added value falls into the hands of foreign enterprises. does not meet the research requirements, or the suitable
Every year, Ho Chi Minh City Customs refunds tax to tourists secondary data cannot be found, the researchers will have to
for purchases of only about 20 million USD and this figure is conduct primary data collection.
too low compared to our great potential. Meanwhile, the The method of collecting relevant secondary data requires
activities of specialized management agencies still overlap, search work, consisting of two interconnected stages:
seriously affecting the time and cost of logistics services. Step 1: Determine if the type of data you need is present in
From the perspective of logistics associations and businesses, the form of secondary data.
according to Decision No. 1579 /QD-TTg dated September Step 2: Locate the exact data you need.
22, 2021 of the Prime Minister approving the master plan on
development of Vietnam's seaport system in the period of Primary data collection method
2021-2030, with a vision to 2050, the relocation of seaports Steps to perform primary data
on the Sai River. Going to Hiep Phuoc-Nha Be area will be 1. Identify the problem to be researched.
inevitable, but due to incomplete transport infrastructure, 2. Set up a research plan.
Soai Rap channel is being deposited quickly, Ho Chi Minh 3. Conduct data collection.
City does not have a deep-water port, so it will cause 4. Analyze collected data.
difficulties difficult to meet the growth rate of goods through 5. Distribution of analytical results.
the area. The logistics system in the world has developed to
level 5 while logistics in Vietnam is just barely at level 1, 2, Direct investigation method:
the first stage of transformation change number. Logistics This is the method of collecting data directly through the
costs account for 5% of total gross profit, just under 20% of research object. This method is implemented in a number of
modern retail businesses. Transport costs account for 40% of forms such as face-to-face interviews, telephone interviews,
total logistics costs while this figure in other countries only answering questionnaires. Observation method is applied
accounts for 10-30%. Domestic logistics units must still when the research subject is not willing to provide
apply the 300 rule in setting up warehouse and transportation information, or intentionally provides inaccurate information.
systems. That is, the system of warehouses is 300km apart, At this time, the researcher will have to use the senses or
while if the infrastructure is better, this rule can be raised to machines to observe the behavior and habits of the research
500km, 700km, even 1,000km. subject in a fixed period of time. From there analyze the

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results and get the data. In online survey method, with the by the current pandemic, it is necessary to have an assessment
advent of the Internet, data can be collected through surveys of the impact of the Covid-19 pandemic on logistics service
via email or websites. The advantage of this method is that it enterprises, on that basis it is necessary to solve the problem.
collects data very quickly in large numbers, which is more Synchronous measures from the government and logistics
cost-effective than traditional collection methods. service enterprises themselves to promote the application of
information technology, e-commerce, effectively exploit e-
3.3. Research process logistics operating methods to gradually overcome difficult.
Step 1: Identify and clarify the research problem During the recent anti-epidemic period, logistics has shown
Step 2: Research related theories and evaluation models itself to be an important service industry of the economy. The
Step 3: Determine the research model logistics service industry has actively participated in joint
Step 4: Build a scale and questionnaire for the research activities such as supporting enterprises to export agricultural
Step 5: Investigate, collect and process research and seafood products to the Chinese market, warehousing
Step 6: Analyze research data businesses have actively reduced the rental price of cold
Step 7: Presenting the research results storage by 10-20%; actively participate in transporting goods
Step 8: Conclusion and recommendations, complete the to the domestic market in addition to serving import and
research export, especially goods for production and consumption
during the time of social distancing.
4. Research Results and Discussion The pandemic is a catalyst to accelerate the process of digital
4.1 Industry situation for other sectors of the economy: transformation and application of information technology in
Developing logistics services will bring huge benefits to the the logistics service industry, in the context of the industrial
country's economy. For developed countries like the US and revolution 4.0. Therefore, enterprises providing logistics
Japan, logistics contributes about 10% of GDP. For less services in Vietnam are actively digital transformation to
developed countries, this percentage can be higher than 30%. change stagnation, create breakthroughs to improve
When the development of logistics will promote easier competitiveness, reduce logistics costs; strengthen e-
activities of buying and selling, exchanging goods and commerce, online trading floor, and online payment. The
international transactions, Vietnam will have more Government needs to clearly identify opportunities and
opportunities to expand its production scale internationally, challenges in 2021 and the following years with different
bringing more benefits to Vietnam large profits, promote scenarios, in order to set out specific requirements for the
economic development. logistics service industry with the goal of reducing logistics
The source of competitiveness of Vietnam's logistics industry costs to reduce logistics costs improve the efficiency and
is still quite limited. Both hardware and software competitiveness of goods and the economy, by
infrastructure as well as management technology and policy synchronously implementing solutions.
environment, although improved over the years, still need to
be further strengthened to keep up with the development level 4.3 Application of ICT
of the developing countries partner countries and regional One of the great advantages that we must mention when
competitors. applying information technology is to help businesses reduce
Due to rapid development, the human resource of this costs during the production and distribution of products.
industry is both lacking and of low quality. This difficulty is Thanks to the application of information technology,
increasingly multiplied when Vietnam joins the ASEAN businesses can reduce a number of costs, such as:
Economic Community and joins new-generation free trade Transportation costs
agreements. In the coming years, the demand for skilled labor The cost of human resources, improve labor productivity
in the logistics service industry is expected to grow Make the most of available resources, avoid wasting raw
significantly. Currently, the supply of skilled labor for the materials, thereby reducing raw material costs.
industry only meets about 40% of the industry's actual The automation, putting machinery and information
demand. technology into operation instead of manual operation, using
Considering the export part: most Vietnamese enterprises are human power will help save costs. Besides, the process of
exporting in the form of FOB, FCA. Therefore, importers negotiating and exchanging information between sellers and
often appoint a logistics company in their country to provide buyers through information technology is also more
services. Competition for Vietnamese enterprises is very low. effective.
In terms of imports, the prospect of the logistics industry for Today's businesses put to use data storage software. These
Vietnamese businesses is great because our country is a software help businesses easily make statistics, analyze
deficit-importing country. However, at present, large operations, make forecasts based on previously stored data.
enterprises are dominating the market a lot, small businesses The benefit of this application helps businesses avoid waste
have not had a foothold in the market. This is the reality of and loss that can occur due to the manual archiving process.
logistics in Vietnam that needs to be improved. The application of information technology in Logistics also
supports businesses to make reasonable plans, make the most
4.2 Impact of Covid-19 of available resources and avoid redundancies. Warehousing,
The Covid-19 pandemic, which broke out at the end of shipping, and order tracking costs also work well.
January 2020, has caused heavy economic, cultural, social Applying information technology in the logistics industry
and human losses worldwide. The pandemic has put heavy also helps companies synchronize information. From there,
pressure on global production capacity and supply chains, well manage information and data related to the
and it has also opened up new avenues for the logistics transportation process, source of goods, orders. Enterprises
industry to develop. Therefore, to maintain the operation of can quickly handle incidents and risks that may occur during
logistics service enterprises in the context of being affected operation.

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Businesses that apply online-selling apps to solve problems to 40% per year, to be able to take advantage of the latest
in covid-19 are very effective, applying 4.0 technology to scientific and technical advances, the "human factor", which
logistics and supply chains, helping the industry to be is the technology operation team, must still be put on top of
unrestricted in creating competition in Covid-19. the list. The ideas revolve around the use of energy, clean fuel
for transport vehicles, solutions that both protect the
5. Conclusions and Recommendations environment and save costs for businesses.
5.1 Conclusion
Vietnam's economy suffered significant damage, but after 5.3 Solutions to minimize consequences and find
Covid-19 it gradually recovered. Promulgating many competitive advantages in the covid-19 pandemic of
guidelines, policies and solutions with a total of measures, logistics industry and supply chain
mainly of short-term nature, to cope with the epidemic. In Firstly: The logistics service industry has actively
general, the promulgated policies have a combination of participated in joint activities such as supporting enterprises
fiscal policy, monetary policy and other policies to support to export agricultural and seafood products to the Chinese
the industry or social security, which includes a group of market, warehousing businesses have actively reduced 10-
short-term solutions, mechanisms and policies in a number of 20% cold storage rental rates; actively participate in
specific industries and fields, a group of fundamental and transporting goods to the domestic market in addition to
long-term solutions to remove difficulties for economic serving import and export, especially goods for production
growth and support people and businesses. Post-Covid-19 is and consumption during the time of social distancing.
disrupting the way the global supply chain operates, making Second: 30% reduction of income tax in 2020 for businesses
it difficult for businesses to model and assess risks. Clearly, with a revenue of less than VND 200 billion. Businesses will
supply chains across every country, including Vietnam, and benefit from this decision in addition to other support
across all economic sectors are severely affected. The supply measures of the Government, contributing to solving a part
chain of the future will not only revolve around efficiency of difficulties for logistics service businesses in production
and cost management but will be based on on the security and and business, reviewing taxes and fees, there are solutions to
adaptability of that supply chain. Especially when the Covid- help reduce transportation costs.
19 epidemic has complicated developments, the logistics Third: Commercial banks need to freeze debts, delay debts,
industry has promoted its capacity in ensuring smooth reduce lending interest rates, expand lending limits, and
delivery, warehousing and goods circulation. This is evident restructure loans for businesses in areas strongly affected by
in the supply of goods, food and medical equipment in the the Covid-19 epidemic. Actively seek and associate with
context of social distancing, as well as in e-commerce reputable international enterprises to jointly develop and
activities. The current logistics service industry not only improve the quality of logistics services.
develops and meets the international movement of goods, but Fourth: Vietnam's logistics service providers are actively
also plays an important role in ensuring the circulation of digital transformation to change stagnation, create
domestic goods. When the outbreak of the Covid-19 breakthroughs to improve competitiveness, reduce logistics
epidemic led to a change in consumers' shopping habits from costs, and strengthen e-commerce trading floors, payment
direct to online, the development of e-commerce has online. The Government needs to clearly identify
promoted the development of logistics services serving this opportunities and challenges in 2021 and the following years
field follow. Many domestic delivery businesses have with different scenarios, in order to set out specific
quickly adapted, taken advantage of this opportunity and requirements for the logistics service industry with the goal
increased profits. of reducing logistics costs to reduce logistics costs, improve
the efficiency and competitiveness of goods and the
5.2 Suggestions and recommendations economy, by synchronously implementing solutions.
With undeniable benefits, surely businesses operating in the Fifth: The increased application of technology with the
field of Logistics want to apply modern information advancements of the fourth industrial revolution is expected
technology to their businesses. The automation, putting by most businesses to change the logistics industry the most
machinery and information technology into operation instead with top benefits such as increased labor productivity, cut
of manual operation, using human power will help save costs. costs, improve business strategies, improve the efficiency of
Besides, the process of negotiating and exchanging logistics tracking and product lifecycle management, and
information between sellers and buyers through information strengthen the operating system, apply technology solutions
technology is also more effective. Development of logistics that bring efficiency to the logistics services and significantly
services, opportunities to expand the development of the reduce associated costs.
logistics service market in Vietnam, connect logistics service Sixth: Cut employee wages and/or hours; cut unnecessary
businesses with partners who are corporations and businesses costs, negotiate payment terms for input costs and other costs,
on the demand for using logistics products and services. and narrow the scale of production and business.
Simultaneously, digital transformation in the field of logistics
and supply chains in Vietnam, creating opportunities for 6. References
businesses to join the supply chain, provide payment 1. Businesses in 2020 thrive to overcome difficulties
solutions, logistics solutions, and new models with specific caused by the impact of the covid-19 pandemic
characteristics in Vietnam. If we apply technology solutions 2. ( https://thitruongtaichinhtiente.vn/amp/doanh-nghiep-
to support transportation, solutions that help connect parties viet-nam-nam-2020-no-luc-vuot-qua-kho-khan-do-tac-
such as shippers, vehicle owners, drivers, distributors and dong-cua-dai-dich-covid-19 -37403.html )
other stakeholders in the supply chain, then can completely 3. Logistics and supply chain management (
create better effects in the midst of a pandemic like today. https://tuyensinh.ut.edu.vn/nganh-dao-tao-dai-
Although the speed of industrialization of the industry is up hoc/logistics-va-quan-ly-chuoi-cung-ung/nganh-

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logistics-va- ) _ and Growth Evaluation, 2021.

4. The logistics industry plays a huge role in the economy ( 20. Bui Quang Tam. The History of Development of CRM
https://www.vietnamplus.vn/tphcm-nganh-logistics- System at AEON Vietnam, International Journal of
dong-vai-tro-rat-lon-doi-voi-nen-king-te/757853 .vnp ) Research and Growth Evaluation. 2021; 2(4):737-743.
5. Situation and solutions to respond to the Covid-19 21. Tien NH. Customer Care and Customer Relationship
pandemic for Vietnamese logistics service enterprises ( Maintenance at Ministop, Family Mart and CoopSmile
https://mt.gov.vn/khcn/tin-tuc/76762/thuc-trang-va- in Vietnam, International Journal of Research and
giai-phap- ung-pho-voi-dai-dich-covid-19-cho- Growth Evaluation, 2021, 2(4),
business-nghiep-dich-vu-logistics-viet-nam.aspx ) 22. Tien NH. The Formation and Development of CRM
6. Application of information technology in logistics System at Thien Hoa Electronics Supermarket in
activities in Vietnam: Current situation and Vietnam, International Journal of Research and Growth
recommendations crab-viet-nam-thuc-trang-va-de-xuat- Evaluation, 2021, 2(4),
d20809.html ) 23. Tien NH. The Process of CRM System Implementation
7. Duc LDM, Thuy Yen, NTH, Tien NH. Corporate Social at Dien May Xanh in Vietnam, International Journal of
Responsibility and Corporate Financial Performance Research and Growth Evaluation, 2021, 2(4).
Case of Listed Vietnamese Companies, Zeszyty 24. Tien NH. Comparative Analysis of Business
Naukowe Politechniki Częstochowskiej. Zarządzanie. Environment in Binh Duong, Dong Nai and Ba Ria Vung
2018; 32:251-265. Tau of Vietnam Using EFE Matrix, International Journal
8. Tien NH, Anh DBH, Ngoc NM, Nhi DTY. Sustainable of Research and Growth Evaluation, 2021, 2(4).
Social Entrepreneurship in Vietnam, International 25. Tien NH. Customization and Standardization of the
Journal of Entrepreneurship. 2019; 23(3):1-12. Business Strategy of Foreign Enterprises in Vietnam-the
9. Tien NH, Thao VT T, Hung Anh DB. Sustainability McDonald's Case and the Food Sector, International
issues in social model of corporate social responsibility. Journal of Research and Growth Evaluation. 2019;
Theoretical analysis and practical implications, Journal 1(2):44-50.
of Advanced Research in Management, 2019, 19(1). 26. Tien NH. Innovation Strategy of Korean Enterprises and
10. Tien NH. Green Entrepreneurship Understanding in Development of High Quality Human Resource-
Vietnam. International Journal of Entrepreneurship, Experiences for Vietnamese Businesses. Proceedings of
2020. 24(2). 1st International Scientific Conference Southeast
11. Tien NH, Minh HTT, Ngoc NM, Nhan VK. Family Vietnam Outlook on “Developing High Quality Human
business in Vietnam and in Poland: Review of Resource, Asian Experience for Ho Chi Minh City
characteristics and trend of development, Journal of Metropolitan Area in Vietnam, 2018.
Southwest Jiaotong University. 2020; 54(6):1-19. 27. LP Dana, NH Tien, RJS Jose, NV Dat, PM Duc.
12. Tien NH. Relationship between Working Environment Analysis of McDonalds' Entry Strategy in Vietnam
and Labor Efficiency. Comparative Analysis between Market, International Journal of Advanced Research and
State Owned and Foreign Enterprises in Vietnam. Development. 2020; 5(3):23-29.
Proceedings of University Scientific Conference on: The 28. NH Tien, TTH Thuan. Analysis of Strategic Risk of
Role of Scientific Workers in Socio-economic Domestic and Foreign Real Estate Enterprises Operating
Development of Quang Ngai Province and South Central in Vietnam's Market, International Journal of Commerce
Vietnam. Pham Van Dong University. June 2019, Quang and Management Research. 2019; 5(5):36-43.
Ngai, Vietnam, 2019. 29. VTT THAO, NH TIEN, DBH ANH. Sustainability
13. Tien NH. The role of human resource management in Issues in Social Model of Coporate Social Responsibility
international business strategies of foreign enterprises in Theoretical Analysis and Practical Implication, Journal
Vietnam (preprint), 2020. of Advanced Research in Management. 2019; 10(1):17-29.
14. Tien NH, Vinh PT, Thuc TD, Chi DTP. Working 30. B Nogalski, NH Tien. Developing High Quality Human
Environment and Labor Efficiency of State Owned Resource to Benefit from CP-TPP and IR 4.0,
Enterprises and Foreign Corporations in Vietnam, International Journal of Research in Management. 2019;
International Journal of Financial Management and 1(2):4-6.
Economics. 2019; 2(2):64-67. 31. Pham Thi Diem, Phan Minh Duc, Ho Tien Dung,
15. Tien NH, Minh HTT, Ngoc NM, Nhan VK. Family Nguyen Van Dat, Bui Quang Tam, Vo Kim Nhan. The
business in Vietnam and in Poland: Review of Strategic Customer Relationship Management at
characteristics and trend of development, Journal of CoopMart in Vietnam. International Journal Multidis-
Southwest Jiaotong University. 2020; 54(6):1-19. ciplinary Research and Growth Evaluation. 2021;
16. Tien NH, Thao VT T, Hung Anh DB. Sustainability 2(4):794-801.
issues in social model of corporate social responsibility. 32. Phan Phung Phu, Dang Thi Phuong Chi. The Role of
Theoretical analysis and practical implications, Journal International Marketing in International Business
of Advanced Research in Management, 2019, 19. Strategy. International journal of research in marketing
17. Tien NH. Customer service culture at VIB bank in management and sales. 2019; 1(2):134-138.
Vietnam, Himalayan Journal of Economics and Business 33. Phung The Vinh, Tran Duy Thuc. Global Strategic Risk
Management. 2021; 2(4):44-51. Analysis of High-tech Businesses in the Era of Industrial
18. Tien NH. Customer service culture at Techcombank in Revolution 4.0. International journal of multidisciplinary
Vietnam, Himalayan Journal of Economics and Business research and development. 2019; 6(10):28-32.
Management. 2021; 2(4), 44-51. 34. Rewel Jiminez Santural Jose, Nguyen Phuong Mai, Le
19. Tien NH. The Development Process of CRM System at Doan Minh Duc, Nguyen Vuong Thanh Long. Analysis
VinMart in Vietnam, International Journal of Research of MegaMarket’s Market Penetration Strategy in

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Vietnam FMCG Industry. International journal of 47. Tien NH. Competitiveness of Vietnam’s economy.
educational research and development. 2020; 2(2):5-8. Modeling analysis. PTM Publisher. Warsaw, 2013.
35. Rewel Jiminez Santural Jose, Ha Van Dung, Bui Xuan 48. Tien NH. Competitiveness of enterprises in a knowledge
Bien, Nguyen Thi Hoang Oanh, Nguyen Thanh Vu. based economy. PTM Publisher. Warsaw, 2012.
Analysis of AEON’s Market Penetration Strategy in 49. Tien NH, Nhi DTY, Chi DTP. CRM Application in Agri-
Vietnam FMCG Industry. International journal of cultural Management in the Mekong Delta. International
advanced educational research. 2020; 5(4):1-5. journal of multidisciplinary research and development.
36. Rewel Jiminez Santural Jose, Nguyen Phuong Mai, Bui 2019b; 6(10):123-126.
Van Thoi, Than Van Hai. Analysis of StarBucks’ Entry http://www.allsubjectjournal.com/archives/2019/vol6/is
Strategy in Vietnam Market. International journal of sue10
multidisciplinary education and research. 2020; 5(3):44- 50. Tien NH. CRM Application in Managing Hotel, Re-
48. staurant and Tourism Services in Vietnam. International
37. Rewel Jiminez Santural Jose, Nguyen Phuong Mai, Ho journal of research in management. 2019b; 1(1):14-17.
Tien Dung, Nguyen Thi Hoang Oanh, Nguyen Huynh ISSN: 2664-8806.
Phuoc. Digital Marketing Strategy of GUMAC and http://www.managementpaper.net/article/view/4/1-1-14
HNOSS in Vietnam Fashion Market. International jour- 51. Tien NH. CRM Application in Customer Service Ma-
nal of multidisciplinary education and research. 2020; nagement at Big4 Banks in Vietnam. International jour-
5(4):1-5. nal of research in management. 2019c; 1(1):9-13. ISSN:
38. Rewel Jiminez Santural Jose, Nguyen Phuong Mai, Tran 2664-8806.
Thanh Tung, Nguyen Khanh Cuong, Nguyen Thi Hoang http://www.managementpaper.net/article/view/3/1-1-13
Oanh. Comparative Analysis of Business Strategy of 52. Tien NH. Application of CRM in Agricultural Manage-
VinMart and Family Mart Convenience Stores in ment. Proceedings of National Scientific Conference on:
Vietnam. International journal of multidisciplinary Development of High-tech Agriculture in the Highlands
research and development. 2020; 7(7):28-33. in the Context of Regional Linkage and International
39. Rewel Jiminez Santural Jose, Nguyen Minh Ngoc, Integration, 216-223. April 2019, Institute of Social
Nguyen Thanh Hung, Nguyen Thi Hoang Oanh, Nguyen Science in Central Region, Vietnam Academy of Social
Thanh Vu. Comparative Analysis of Human Resource Science, 2019d. ISBN: 978-604-956-652-3
Development Strategy of Family Universities and 53. Tien NH, Nhi DTY. Comparative Analysis of
Corporate Universities in Vietnam. International journal Knowledge Management Software Application at E&Y
of academic research and development. 2020; 5(4):26- and Unilever Vietnam. International journal of multidis-
30. ciplinary research and development. 2019; 6(10):22-27.
40. Rewel Jiminez Santural Jose, Le Doan Minh Duc, Bui http://www.allsubjectjournal.com/archives/2019/vol6/is
Xuan Bien, Tran Minh Thuong, Nguyen Thanh Vu. sue10
Comparative Analysis of the Business Strategy of Bach 54. Tien NH, Vinh NDT. Analyzing the Prospects and
Hoa Xanh and VinMart on Vietnam's Retail Market. In- Limitations of the ERP Market in Vietnam. International
ternational journal of academic research and develop- journal of commerce and management research. 2019a;
ment. 2020; 5(4):1-6. 5(5):46-50.
41. Szpringer W. E-commerce - competition or regulation? http://www.managejournal.com/download/899/5-4-45-
Difin Publisher, Warsaw, 2010. 619.pdf
42. To Ngoc Minh Phuong, Nguyen Minh Ngoc, Dinh Ba 55. Tien NH, Vinh NDT. Analyzing the Prospects and
Hung Anh, Nguyen Diu Huong, Nguyen Thi Thanh Limitations of the ERP Market in the World. Inter-
Huong. Green marketing development strategy in post national journal of commerce and management research.
Covid-19 period in Vietnam. International journal of 2019b; 5(5):42-45.
multidisciplinary research and growth evaluation. 2021; http://www.managejournal.com/download/898/5-4-44-
1(5):101-106. 988.pdf
43. Truong Thi Hai Thuan. Analysis of Strategic Risk of 56. Tien NH, Vinh NDT. ERP Application in SMEs in
Domestic and Foreign Real Estate Enterprises Operating Vietnam-Limitations, Potentials and Development
in Vietnam’s Market. International journal of commerce Solutions. International journal of commerce and mana-
and management research. 2019; 5(5):36-43. gement research. 2019c; 5(5):75-78.
44. Tien NH. Leadership in Socially Responsible http://www.managejournal.com/download/905/5-4-46-
Enterprises. Ementon Publisher, Warsaw, Poland, 2015. 182.pdf
45. Tien NH. International economics, business and 57. Tien NH. Organizational Changes Problems in the ERP
management strategy. Academic Publications, 2019a, Systems Implementation. Organization and Manage-
Dehli, ment” No. (130) 4/2007, 51-64. Warsaw Institute of Or-
http://www.publishbookonline.com/download/13/1-1- ganization and Management in Industry, 2007.
18-179.pdf 58. Tien NH, Grzeszczyk TA. Change Management in ERP
46. Tien NH, Anh DBH, Thuc TD. Global supply chain and Systems. Economics and Organization of Enterprise, No.
logistics management. Academic Publications, 2019a; (673) 02/2006, 61-69. Warsaw Institute of Organization
Dehli, and Management in Industry, 2006.
http://www.publishbookonline.com/download/10/1-1- 59. Tien NH. The E-government Investment in Vietnam in
17-419.pdf the Period 2000-2005. Economic Science, No. 34/ 2006,

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339-350. VIII Symposium at Economics and Manage-

ment Institute. Swietokrzyska (Hollycross) University of
Technology, Kielce, Poland, 2006.
60. Wackowski K, Tien NH. The Systemic Character of
Change Management Processes in ERP Class Systems
Implementation. Economic Science, No. 34/2006, 329-
338. VIII Symposium at Economics and Management
Institute. Swietokrzyska (Hollycross) University of Te-
chnology, Kielce, Poland, 2006.

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