Terms & Conditions

1. This contract is offered to the customers who are residing within the municipal limits of the city/ town
of company's authorized service centers. However customers residing outside the municipal limits of
the city / town of our Service Centre can also opt for this contract, but in this case service will be
undertaken only at the Service Centre and the customer will have to bring the set at his own expense
to the Service Centre.
2. In case the service contract is to be entered into after the expiry of warranty period or of previous
contract, the contract will be accepted subject to checking of the equipment by LG Electronics India
Ltd. (hereafter, ‘Company’) representative and verifying that it is in working condition. In case set is
found defective and any repair needs to be done, then it will be repaired first and then taken into
contract and the cost (labor and parts) shall be borne by the customer.
3. All payments are to be made in advance along with the contract.
4. The contract shall be valid for a period as mentioned in the contract form, or the LGEIL Invoice, duly
signed by LGEIL representative.
5. Acceptance/ Renewal of contract after expiry of the contract shall be at the sole discretion of company.
6. The customer shall register the complaint at LG call centers only. Any change of address must be
notified by the customer in advance.
7. The company shall be under no obligation to provide repair / service because of improper use use /
handling, physical damage, unauthorized alteration, modification or substitution of any part or Serial.
Number of the unit is altered, tampered, defaced or removed, abnormal voltage fluctuation, insect
induced issues, rat bite, negligence, acts of God like floods, lightening, earthquakes etc. or causes
other than ordinary use. If our services are required as a result of the causes stated above, such
services shall be at extra charge.
8. All defective components shall be replaced with compatible working parts and defective parts shall
become company's property.
9. While every effort shall be made to give preferential attention to emergency breakdown of the
equipment, the company shall not be held responsible for any loss arising due to delay in rectification
of unit.
10. In case the customer wants to cancel the contract before the completion of the contract period, there
shall be no refund of the charges for unexpired period.
11. The contract is not transferable in event of resale / gift to any other person and no refund shall be
given.
12. The equipment brought to the service center will remain there at customer risk and the company will
not be responsible for any damages caused due to the factors beyond its control.
13. Damage to the product or any parts due to Transportation / Shifting is not covered under this
contract.
14. Scope of these terms & conditions is to attend to breakdown calls (Technical failure, Part failure, sealed
system leakages). Customer shall be required to intimate about such breakdown by getting complaint
registered at LG Call Centre.
15. AMC includes two maintenance services for Air-conditioner per year. Customer shall be required lodge
a request at LG call Centre to avail maintenance services. Jet Pump service shall be on chargeable
basis, if requested by customer.
16. The AMC shall cover the following parts under the AMC contract.
HA/AC Products: Compressor, Thermostat, Relay, OLP, Fan Motors, Timers, PCB, Heaters, Air dampers,
Ice maker, temperature sensors, Evaporators, Condensers, Refrigerant charging, Driers, Capillary,
Blowers, Fan Blade, Control box, Magnetron, Electrical switches, transformers (internal), Diodes,
Capacitors, Wire harness, Wash & Spin motors, Gear box, Clutch Assy., Drum, Inner tub, Bellows,
 bearing & lip seal, Drain motor, Pump, Electrical valves, Buzzer, Suspension, Key Membrane,
Remote-PCB.
HE Products: Chassis, PCB, Tuner, Picture tube, LCD module, Electrical switches, PDP module, SMPS,
FBT, Guns, Speakers, Capacitors, Diodes, Transformer, Transistors, IC, Remote-PCB.
17. Main liner crack, Doors, Bulbs, Remote rubber pad, stabilizers, consumables, and any damage to the
aesthetical components shall not be covered under this contract.
18. Water Purifier (Comprehensive Plan): Only 1 time free replacement of all inside filters, i.e. Sediment
& Pre Carbon/ Composite Filter, RO Membrane and Post Carbon/ Mineral Booster filter. Cover
03 preventive maintenance visits (for Electrolysis Sterilization) including 3 time free replacement of Pre
Filter Candle after every 4 month (03 time in 1 year). Any filter replacement apart from above
mentioned condition will be on chargeable basis only. AMC shall cover attending to breakdown calls
during the tenure of the contract. Electrical parts like Compressor (only for hot & cold model), Booster
Pump, PCB, Sensors, Solenoid Valve, Low pressure switch, UV LED shall be covered under this AMC
contract.
19. Water purifier (Without inside Filter plan): Cover 3 preventive maintenance visits (for Electrolysis
Sterilization) including replacement of Pre filter candle after every 4 months (03 Times in 1 year) and
attending to breakdown calls during the tenure of the contract. This AMC shall cover Electrical parts
under the AMC contract like Compressor (only for hot & cold model), Booster Pump, PCB, Sensors,
Solenoid Valve, Low pressure switch, UV LED. However, repair/replacement of consumable (if found
defective) like all inside filters shall be on chargeable basis.
20. Water purifier (Only Labor Plan): Cover 3 preventive maintenance visits (for Electrolysis Sterilization)
including replacement of Pre filter candle after every 4 months (03 time in 1 year) and attending to
breakdown calls during the tenure of the contract. However, repair/replacement of spares/parts (if
found defective), e,g. Electric Parts like Booster Pump, PCB, Sensors, Solenoid Valve, Low pressure
switch, UV LED &consumables like all inside filters, gas (if applicable) shall be done on chargeable
basis.
21. Water Purifier (Non RO Model) : Only 2 preventive maintenance visits (for Electrolysis Sterilization)
with pre filter candle replacement will be provided. Rest all coverage will be as per the opted AMC plan
from above 3.
22. This contract does not include any kind of software support or installations. LGEIL shall not be
responsible for damage to, or loss of, any programs, data or removable storage media including any
consequential loss or damage.
23. All third party peripherals, whether purchased as a part of a system, or bundled with it, come with the
prevailing agent’s Warranty, and LGEIL makes no warranty whatsoever on their behalf. E,g. USBs,
Printers , UPS, etc .
24. This contract will not be valid for any item not supplied or certified from LGEIL and covers the base
configuration only shipped from LGEIL Factory. Any Additions / Alterations to hardware will not form
part of contract and will be chargeable to customer.
25. LGEIL will repair / replace any defective parts and correct any problems resulting from workmanship
free of charge. LGEIL reserves the right to use reconditioned parts with performance parameters equal
to those of new parts in connection with any services performed under LGEIL limited warranty.
Defective parts needs to be submitted to LGEIL or Authorized Service Center and becomes property of
LGEIL.
26. All disputes are subject to exclusive Jurisdiction of New Delhi Courts
27. Pricing, Terms and Conditions are subject to change without any notice.

Regd. Office: A -24/6, MOHAN COOPERATIVE INDUSTRIAL ESTATE, MATHURA ROAD, NEW DELHI -110044
(Corporate Identity Number: U32107DL1997PTC220109)
Customer Care (Toll free):1800-315-9999 /1800-180-9999 /Whatsapp : 9711709999 or Visit us:
www.lg.com/in/support