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College of Engineering, Pune
Karve Nagar, Pune-411 052
Department of Computer Engineering
210250: Business Communication Skills Laboratory
SE (Computer Engineering)
Prepared by:
s. Rupali Dalvi
M
Ms. Aishwarya Mane
SE COMP (2019 Pattern)
Academic Year 2024-25 Sem I
Business Communication Skills Lab Manual SE COMP, Sem-I
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Program Outcomes (POs)
Engineering Graduates will be able to:
1 . Engineering Knowledge: Apply the knowledge of mathematics, science, engineering
fundamentals and an engineering specialization to the solution of complex engineering problems.
2. Problem Analysis: Identify, formulates, review research literature, and analyze complex
engineering problems reaching substantiated conclusions using first principles of mathematics,
natural sciences, and engineering sciences.
3. Design / development of solutions: Design solutions for complex engineering problems and
designsystemcomponentsorprocessesthatmeetthespecifiedneedswithappropriateconsideration
for the public health and safety, and the cultural, societal, and environmental considerations.
4. Conduct investigations of complex problems: Use research – based knowledge and research
methods including design of experiments, analysis and interpretation of data, and synthesis of the
information to provide valid conclusions.
5. Modern tool usage: Create, select and apply appropriate techniques, resources, and modern
engineeringandITtoolsincludingpredictionandmodelingtocomplexengineeringactivitieswithan
understanding of the limitations.
6. The engineer and society: Apply reasoning informed by the contextual knowledge to assess
societal, health, safety, legal and cultural issues and the consequent responsibilities relevant to the
professional engineering practice.
7.Environmentandsustainability:Understandtheimpactoftheprofessionalengineeringsolutions
in societalandenvironmentalcontexts,anddemonstratetheknowledgeof,andneedforsustainable
development.
8.Ethics:Applyethicalprinciplesandcommittoprofessionalethicsandresponsibilitiesandnorms
of the engineering practice.
9. Individual and team work: Functioneffectivelyasanindividual,andasamemberorleaderin
diverse teams, and in multidisciplinary settings.
10. Communication: Communicate effectively on complex engineering activities with the
engineering community and with society at large, such as, being able to comprehend and write
effectivereportsanddesigndocumentation,makeeffectivepresentations,andgiveandreceiveclear
instructions.
11. Project management and finance: Demonstrate knowledge and understanding of the
engineeringandmanagementprinciplesandapplythesetoone’sownwork,asamemberandleader
in a team, to manage projects and in multidisciplinary environments.
12. Life-long learning: Recognize the need for, and have the preparation and ability toengagein
independent and life-long learning in the broadest context of technological change.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Rubrics for Lab Assessment (CAS)
Scale
Dimension
1 2 3 4 5
Performed
id not
D erformed on
P erformed on
P erformed
P
a nd submitted
egularity and
R Perform, schedule; schedule; and submitted
later than
punctuality submitted in submitted two submitted one as per
scheduled
time weeks late week late schedule
date
either
N
shows any an only state
C nderstands Understands
U
nderstanding and
U understandin States the the objective objective but objective and
preparation for g of the objective very but shows cannot place it can relate it to
Objective objective nor vaguely poor in context of a an appropriate
can relate it understanding theory theory topic
to theory.
Performs
erforms the
P
experiment on
Performs the experiment Performs
his/her own
experiment with some experiment on
without
Participation in only with the supervisory own without
Does not supervisory
performance and help from help; but supervisory
participate in help; records
conduction of supervisor/oth forgets some help; records
experiment all readings
experiment ers and is crucial reading all readings
properly.
confused and and is properly but
Keeps the
untidy. confused and untidy.
setup clean
untidy.
and tidy.
Follows right
Cannot Follows right Follows right procedure;
follow the Follows procedure; but procedure and can analyze
Post experiment skills procedure procedure cannot analyze can analyze data and
and do any half-heartedly data and data and interpret it
work interpret it interpret it with
justification
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
210250: Business Communication Skills Laboratory
A. Course Outcome
Statement
ourse
C
Outcome At the end of the course, a student will be able to
210249.1 Express effectively through verbal/oral communication and improve listening skills
210249.2 Write precise briefs or reports and technical documents.
210249.3 Prepare for group discussion / meetings / interviews and presentations.
210249.4 Explore goal/target setting, self-motivation and practicing creative thinking.
210249.5 perate effectively in multi-disciplinary and heterogeneous teams through the
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knowledge of team work, Inter-personal relationships, conflict management and
leadership qualities.
B. CO-PO Mapping (Levels :1-Low , 2-Medium, 3-High)
Program
ourse
C
utcomes
o
Outcom
e
1 2 3 4 5 6 7 8 9
1
1
1
0 1 2
210249.1 - - - - - - - - 2 2 - -
210249.2 - - - - - - - - - 1 - -
210249.3 - - - - - - - - 2 1 - -
210249.4 - - - - - - - - - 1 - -
210249.5 - - - - - - - - 3 1 - -
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
CO-PSO mapping
Program Specific
ourse
C Outcomes
Outcome
1 2
210249.1 - -
210249.2 - -
210249.3 - -
210249.4 - -
210249.5 - -
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
INDEX
r.
S Title of Assignment CO PO
No.
1. SWOT analysis CO4 PO10,12 PSO:2
2. ersonal and Career Goal setting – Short term
P CO4 O1,2,3,5, 12
P
and Long term PSO:2
3 ublic Speaking: 1. Prepared speech/ 2.
P CO2 PO10, 11 PSO:2
Extempore speech/ 3. Storytelling/ 4. Oral
review
4 Reading and Listening skills CO1 PO10 PSO:2
5 Group discussion CO3 PO 9, 12 PSO:2
6 Letter/Application writing CO3 PO 9, 12 PSO:2
7 Report writing CO2 PO10, 11 PSO:2
8 Resume writing CO2 PO10, 11 PSO:2
9 Presentation Skill CO3 PO 9, 12 PSO:2
10 Telephonic étiquettes CO5 PO 9, 12 PSO:2
11 Email etiquettes CO5 PO 9, 12 PSO:2
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Assignment No. 1
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● ITLE:SWOT Analysis
● Purpose of the activity:
he students should be made awareoftheirgoals,strengthsandweaknesses,attitude,moralvalues,
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self-confidence, etiquettes, non-verbal skills, achievements through this activity. SWOT Analysis,
Confidence improvement, values, positive attitude, positive thinking and self-esteem.
● General information about the activity:
What Is a Student SWOT Analysis?
SWOT analysis can be likened to that of a personal analysis that students can use to help them
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determine the best ways or strategies that will help them succeed in school or in finding a job that
most fits their personality, skills, achievements and qualifications. SWOT is an acronym that stands
for strength, weakness, opportunities and threats. This tells us that a student SWOT analysis is
conducted to determine the strengths and weakness of a student, as well as identify which
opportunities are ahead of them and which things pose a threat to them.
SWOT analysis is created based on specific goals or objective that is either set by the student, their
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teacher, or both. A number of factors affect the data being gathered in a SWOT analysis, as well as the
effectiveness of the analysis done. This is because you cannot create an effective job seeking strategy
from an analysis that was created with the goal of establishing good study habits. A list of these
factors are provided below.
● Who is doing the analysis
● The person or individual being assessed
● Age
● Gender
● Studying habits
● Learning style
● Achievements
● Why they are doing the analysis
● What they aim to achieve with it
Uses of a SWOT Analysis
here are as many uses of a SWOT analysis as there are many types of it being utilized both by
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individuals or organizations in different industries. Finding out the uses of a SWOT analysis in
general as well as all its other types in existence will help you gain knowledge and understanding
about this useful too.
Setting specific goals – Before you start planning a SWOT analysis, you will need to set specific
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
g oals to help you determine and direct your analysis tothedirectionwhereitwillmostbenefityou
and your career as a student.
trategicplanning–InaSWOTanalysis,youwillbegatheringessentialandrelatedinformationthat
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will help determinethepersonalorbusinessstrategiesthatwillhelpyouachieveyourdesiredgoals.
ThroughtheuseifaSWOTanalysis,youwillbemadeawareofalotofrelatedfactorsthatwillallow
you to create the best and most applicable strategic plan for your goals.
usinessplanning–Planningforyourbusinessisalsomadeeasierandmoreeffectivewiththeuseof
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aSWOTanalysis.Thisisbecauseyoucandeterminethestrengthsandweaknessesofyourbusiness,
and find out what your opportunities and threats are.
I nvestment opportunities – You need to look into a lot of things before making any investments.
UsingaSWOTanalysisisagreatwaytodeterminethebestinvestmentopportunitiesthatareperfect
for you and your preferences.
arketing – Great marketing ideas comefromthroughresearchandanalysisofone’sproductsand
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services.ASWOTanalysiscanhelpyouidentifythebestopportunityforyoutousesuchmarketing
strategy in a given time and place.
valuatingcompetitor–Whenyouwanttoknowaboutyourcompetitorsandhowtheyaredoingor
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faringin theirbusiness,thenusingacompetitorSWOTanalysisisthebesttoolforyou.Itwillallow
you tofindoutandlearnmoreabouthowyourcompetitordoesbusiness,whichyoucanusetohelp
your own business gain more profit and become better than them.
roduct development – Through the use of a SWOTanalysis,youcanfindoutwhatismissingor
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lacking in a certain product. This will help you determine which parts or features of it that needs
improving or changing.
esearchreports–SincegatheringessentialinformationisoneofthekeystepsinaSWOTanalysis,
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itisnodoubtausefulwhenitcomestocreatingaresearchreport.ASWOTanalysisoffersonewitha
structured way of gathering data, thus making the research report more informative and reliable.
The Four Components of a SWOT Analysis
SWOT analysis is conducted to identify the strengths, weakness, opportunities and threats to an
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individualorbusiness.ThesearethefourcomponentsbeingstudiedinaSWOTanalysis.Thesefour
componentsarefurtherdividedintointernalandexternalfactors.Strengthsandweaknessesarepartof
the internal factors, while opportunities and threats are part of the external factors.
Internal Factors:
hese factors are those that can be changed and controlled by individuals or businesses as it is
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something that they have in themselves that affects how they do things.
trengths – This refers to the things that one is good at orwhereoneisdoinganexcellent job.It
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couldbeanyskillortalentthatoneiscapableofdoing,orsomethingthattheyarecapableoflearning
and understanding. Examples of strengths include, job experience in a certain field, able to
communicate well using a different language, having a degree in particular course, etc.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
eakness – It is the opposite of one’s strengths, which means they are the things that one is not
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capable of doing or things they do poorly. This includes lack of work experience, lack of
self-confidence, not able to communicate clearly, short attention span, etc.
External Factors:
xternal factors cannot be controlled as they are those things that happen around an individual or
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business that are caused by a natural occurrence or by another individual or business.
pportunities–Mayalsobereferredtoasthenumberofchancesthatonecantakeadvantageofin
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order to achieve their goals or part oftheirgoals.Examplesofopportunitiesarejoiningnetworking
events, being an alumni of a certain university or school, new business openings, etc.
hreats–Threatsareseenasthosethingsthatmaypossiblyholdonedownorpullonedownifnot
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determined and addressed immediately. Threats include lack of self knowledge, not making any
improvementsatworkorinschool,failingtoarriveontimeforajobintervieworbusinessmeeting,
etc.
SWOT Analysis: Questions for Conducting a Personal Analysis:
WOT analysis is a powerful personal development tool. Not only can it help you identify your
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strengths and weaknesses, SWOT canhelpyoudiscoveradirectionforpersonaland/orprofessional
development,aswellasareasofconcernforyoutoaddress.Thefollowingarequestionsthatwillhelp
you with each area.
Strengths: Weaknesses:
1. What do you do best? .Whattasksdoyouavoiddoingbecauseofa
1
2. What are your positive traits? lack of confidence?
. What advantages do you have (education, 2
3 .Whatpersonalitytraitsmaybeholdingyou
skills, networks, etc.)? back in your career?
4. What resources do you have? 3. What disadvantages do you have?
5. What is your greatest achievement? . What fears do you have that may be
4
holding you back?
.Whatvaluesdoyouhavethatmayhelpyou
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reach your goals? . What are your negative habits or traits?
5
7. What do other people see as your 6. What resources are you lacking?
strengths? .Inwhatareasdoyouneedmoretrainingor
7
education?
Opportunities: Threats:
1. How can you turn your strengths into 1. What obstacles do you face?
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
opportunities? .Couldanyofyourweaknessespreventyou
2
2. How can you turn your weaknesses into from succeeding?
opportunities? 3. Do any of your strengths hold you back?
.Isthereaneedinyourdepartmentthatno 4
3 . Is your job (life, health, etc.) changing?
one is meeting?
5. Do you have any obligations (work or
4. What could you do today that isn’t being otherwise) that may limit your development?
done?
6. Are you competing with others for what
5. How is your field changing? How can you you want?
take advantage of those changes?
7. Are there changes in your field or in
6. What new technology may help you meet technology that could threaten your success?
your goals?
7. Do you have contacts that could help you?
● D etailouttheactivitiescarriedoutduringthevisitinchronologicalorder:(Studentsare
expected to list the activities performed during the practical session in chronological order)
● Summarize the activities:(Students are expected tosummarize the activities.)
● Learning outcomes of the activity:
The students are able to analyze themselves based on the questionnaire for personal SWOT
analysis.
● CONCLUSION:Hence, We have successfully completedPersonal SWOT analysis.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Assignment No. 2
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● ITLE:Personal and Career Goal setting – Short termand Long term
● Purpose of the activity:
ake the students aware of how to set goals. A goal setting is an important part of the career
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planning process. Increase your chances of reaching your short- and long-term goals by making
them measurable, realistic, and more. Not planning for your future can make for a chaotic one.
● G
eneral information about the activity:
Knowing how to set goals is vital to your success.
Key Takeaways:
a. C reate a career action plan that acts as your roadmap for achieving your short- and
long-term goals.
b. Make your goals measurable, realistic, positive, and actionable.
c. Be flexible—as you progress in your career, your goals may change, and that's OK.
d. Take time to check in with yourself every six months or one year to ensure you're still
working toward the goals that are right for you.
oals are broadly classified into two categories: short-term goals and long-term goals. You willbe
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abletoaccomplishashort-termgoalinapproximatelysixmonthstothreeyears,whileitwillusually
take three to five years to reach a long-term one. Sometimes you can achieve a short-term goal in
fewer than three months and a long-term one may take more than five years to complete.2
o achieve each long-term goal, you must first accomplish a series of both short-term goals and
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additional long-term goals. For example, let's say you aspire tobecomeadoctor.Thatmaybeyour
ultimate long-term goal,butbeforeyoucantackleit,youmustachieveafewotherslikecompleting
college (four years), medical school (another four years), and a medical residency (three to eight
years).
longtheroadtoreachingthoselong-termgoals,thereareseveralshort-termgoalstoclearfirst.They
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include excelling in entrance exams and applying to college, medical school, and eventually
residencies.Sincegradesmatterwhenitcomestoachievingthosegoals,itisnecessarytobreakyour
short-term goals down even further, like earning a high-grade point average.
hort-termgoalsrequireyoutotakeactioneverydayoreveryweek.Forexample,ifyouwanttogeta
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newjob,youmayneedtoupdateyourresume,scanjobboardsfrequently,andsendapplicationsona
weekly basis.
Setting Short- and Long-Term Goals:
our hard work will play the most prominent role in your success, but if you don'tformulateyour
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goalscorrectly,itwillbemuchmorechallengingtoaccomplishthem.Yourshort-termandlong-term
goals must meet the following criteria:
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
akeyourgoalsspecific:Youmightsay,"Iwanttobesuccessful."Well,whodoesn't?Butcanyou
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definewhatsuccessmeans?SuccesstoonepersonmaymeanbecomingtheCEOofacompanywhile
to another person it may mean getting home from work by 6 p.m. every day.
ourgoalsmustbemeasurable:Haveatimeframeforachievingyourgoalsandawaytodetermine
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when you have reached them. You can even break them down intosmallermilestonesthatyoucan
measure along the way.
on'tbenegative:Yourgoalshouldbesomethingyouwantratherthansomethingyouwanttoavoid.
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It is much better to say, forinstance,"IwanttoimprovemyskillsoverthenextfouryearssothatI
qualify for a better job" than "I don't want to be stuck in this job for another four years."
erealistic:Yourlong-termgoalsmustbecompatiblewithyourabilitiesandskills.Stating"Iwantto
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win a Grammy Award" if you can't sing or play an instrument may not be the right goal for you.
Consider your skills and set goals that make sense for your experience.
akesmallstepsovertimetoachieveyourgoalbythedeadline:Youdon'thavetohaveadeadline
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foryourgoal,butitmayhelpyoustayontracktoreachit.Breakalong-termgoaldownintosmaller
goals. It is better to take baby steps than one big giant leap.
air each goal with an action: For instance, if your goal is to write a book, sign up for a book
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writing seminar or practice writing one chapter per week for one month.
eflexible:Don'tgiveupifyouencounterobstaclesthatthreatenyourprogress.Instead,modifyyour
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goals accordingly. Let's say you need to continueworkingtomakemoney,butthatitwillkeepyou
from going to college full-time. Although it may not bepossibletofinishyourbachelor'sdegreein
fouryears,youcanenrollinschoolpart-timeandfinishinsixoreightyearsinstead.Flexibilityalso
meansbeingwillingtoletgoofgoalsthatarenolongermeaningfulandinsteadputyourenergyinto
pursuing other ones.
Set SMART goals:
heSMARTformulaisasystemdesignedtohelpyouachieveyourgoalsfasterbygettingasspecific
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aspossibleonwhatitisyou’rewantingoutofyourgoals.TheSMARTformulahasyougothrough
your goals to ensure they are:
Sp ecific.
Me asurable.
Ac hievable/Attainable.
Re levant/Realistic.
Time-based.
● Detailouttheactivitiescarriedoutduringthevisitinchronologicalorder:(Studentsare
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
expected to list the activities performed during the practical session in chronological order)
● Summarize the activities:(Students are expected tosummarize the activitiy.)
● Learning outcomes of the activity:
The students are able to set their short term and Long term goals.
● C ONCLUSION: Hence, We have successfully completed Personal Short Term and Long
Term Goal Setting.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Assignment No. 3
● TITLE:Public Speaking: 1. Prepared speech/ 2. Extemporespeech/ 3. Story telling/ 4.
Oral review.
● Purpose of the activity:
Express effectively through verbal/oral communication and improve listening skills
● G
eneral information about the activity:
Public speaking, also calledoratoryororation,hastraditionallymeanttheactofspeakingfaceto
face to a live audience. Today it includes any form of speaking (formally and informally) to an
audience, including pre-recorded speech delivered over great distance by means of technology.
Public speaking is used for many different purposes, but usually as some mixture of teaching,
persuasion, or entertaining. Each of these calls upon slightly different approaches and techniques.
A Public Speaking Definition
It'sapresentationthat'sgivenlivebeforeanaudience.Publicspeechescancoverawidevarietyof
different topics. The goal of the speech may be to educate, entertain, or influence the listeners.
Often, visual aids in the formofanelectronicslideshowareusedtosupplementthespeech.This
makes it more interesting to the listeners.
Apublicspeakingpresentationisdifferentfromanonlinepresentation.Theonlinepresentationis
available any time. A public speech is typically limited to a specific time or place. Online
presentations often use slideshows. Or they use pre-recorded videos of a speaker. This includes
recordings of a live public speaking presentation).
Because speaking in public is done before a live audience, you need to consider some special
factors. We'll touch on those shortly. Now you've got an understandingofthemeaningofpublic
speaking so let's take a quick look at the history of (and the importance of) public speaking.
Some benefits to speaking in public include:
a. improves confidence
b. better research skills
c. stronger deductive skills
d. ability to advocate for causes
e. and more
To help you become better at giving public speeches, we'll take a look at these five areas:
a . riting the speech
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b. overcoming a fear of speaking
c. practicing the speech
d. preparing your presentation slide designs
e. giving the speech
Types of Public Speaking:
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
a . eremonial Speaking ·
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b. Demonstrative Speaking ·
c. Informative Speaking ·
d. Persuasive Speaking ·
a. Ceremonial Speaking
ost people will give some sort of ceremonial speech during their lifetime. These speeches mark
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specialoccasions.Theyarecommonatweddings,graduationsandfunerals--aswellaslargebirthday
celebrationsandofficeholidayparties.Ceremonialspeakingtypicallyinvolvesatoastandispersonal
with an intimate emotional connection to people hearing it.
b. Demonstrative Speaking
cience demonstrations and role playing are types of demonstrative speaking. This type of public
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speaking requires being able tospeakclearlyandconciselytodescribeactionsandtoperformthose
actions while speaking. A demonstrative speaker may explain the process behind generatingpower
while cycling to power a toaster, for example. The idea behind demonstrative speaking is that the
audience members leave with the knowledge about how to do something.
c. Informative Speaking
ithinformativespeaking,thespeakeristryingsimplytoexplainaconcepttotheaudiencemembers.
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College lecture courses involveinformativespeakingasdoindustryconferencesandpublicofficials
sharingvitalinformation.Inthistypeofspeaking,theinformationiswhatisimportant.Thespeakeris
nottryingtogetotherstoagreewithhimortoshowthemhowtodosomethingforthemselves.Rather
he is disseminating vital information.
d. Persuasive Speaking
ersuasive speaking tends to be the most glitzy. Politicians, lawyers and clergy members use
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persuasive speaking. This type of speaking requires practicing voice inflections and nuances of
languagethatwillconvincetheaudiencemembersofacertainviewpoint.Thepersuasivespeakerhas
a stake in the outcome of the speech. Politicians, for instance, may want votesoragroundswellof
support for a pet project, while lawyers are trying to convince a juryoftheirposition--andclergy
members are trying to win others overtotheirfaith.Thepersuasivespeakerusesemotionalappeals
and strong language in speeches.
● D etailouttheactivitiescarriedoutduringthevisitinchronologicalorder:(Studentsare
expected to list the activities performed during the practical session in chronological order)
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
● Summarize the activities:(Students are expected tosummarize the activitiy.)
● Learning outcomes of the activity:
The students are able to prepare a speech and deliver it in front of the mob.
● CONCLUSION:Hence, We have successfully completedpublic speaking activity.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Assignment No. 4
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● ITLE:Reading and Listening skills
● Purpose of the activity:
tudents will be encouraged on improving their reading and listening skills. Students will get
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marks on various topics for evaluating their reading comprehension.
● G
eneral information about the activity:
Reading and listening involve receiving information and so they are called the receptive skills.
Speaking and writing are known as the productive skills because they involve producingwords,
phrases, sentences and paragraphs.
There are the cornerstones of learning a language.
a. Reading
b. Writing
c. Listening
d. Speaking
Theskillsworkinpairs.Whenyou’rereadingorlistening,you’reconsumingalanguage.However,
when you’re writing or speaking, you’re producing a language.
Reading Tips to Improve Your Listening Skills
a. Read the text as you listen to it on an audio book.
b. Take advantage of audio books. Read a page and then listen to that page. Repeat once a day.
c. Read aloud to each other in small groups. Eachstudentisresponsibleforexplainingnew
vocabulary in the paragraphs he / she reads.
d. Ask your teacher to choose a book to read aloud to the class. Do a few pages each day.
e. Listen to easy audio books in English on your way to and from work.
Reading Tips to Improve Your Listening Skills
a . Read the text as you listen to it on an audio book.
b. Takeadvantageofaudiobooks.Readapageandthenlistentothatpage.Repeatoncea
day.
c. Read aloud to each other in small groups. Each student is responsible for explaining new
vocabulary in the paragraphs he / she reads.
d. Ask your teacher to choose a book to read aloud to the class. Do a few pages each day.
e. Listen to easy audio books in English on your way to and from work.
Listening, the very basic language skill is consistently interrelated and intervened withtheother
language skills - speaking, reading and writing. Until thelatenineteenthcenturywrittenmodeis
predominant in language learning and then onwards listening began to gain its significance in
languageteaching.Thechallengestowardsteachinglisteningarenowbetterunderstoodbecauseof
the new strategies contributing to effective listening and moreoverthewidespreadavailabilityof
technology supports the languagelearnersinenhancingtheirlisteningskills.Still,theassessment
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
o ftheirlisteningskills,remainfarbehindthecurrentviewsoflisteningandhenceinnovationstobe
made to renovate the teaching or learning of listening.
● D etailouttheactivitiescarriedoutduringthevisitinchronologicalorder:(Studentsare
expected to list the activities performed during the practical session in chronological order)
● Summarize the activities:(Students are expected tosummarize the activitiy.)
● Learning outcomes of the activity:
a. Thestudentsareabletolearnbyreadingcorrectpronunciation,sound,properforceetc.
Reading increases vocabulary.
b. To develop the ability to receive meaning by listening.
c. To inculcate interest in language and literature among the students.
d. To motivating students to listen and participate in literary activities.
● CONCLUSION:Hence, We have successfully completedreading and listening activity.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Assignment No. 5
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● ITLE:Group Discussion
● Purpose of the activity:
To test the skills, such as leadership skills, communication skills, social skills and behavior,
politeness, teamwork, listening ability, General awareness, confidence, problem-solving skills, etc.
● General information about the activity:
Group Discussion or GD is a type of discussion that involves people sharing ideas or activities.
Peopleinthegroupdiscussionareconnectedwithonebasicidea.Basedonthatidea,everyonein
the group represents his/her perspective.
GDisadiscussionthatteststhecandidate'sskills,suchasleadershipskills,communicationskills,
social skills and behavior, politeness, teamwork,listeningability,Generalawareness,confidence,
problem-solving skills, etc.
Itisnotfixedthatthegroupdiscussionisalwaysperformedaroundthetable.Peoplecansitinany
arrangement,buteveryoneshouldbeabletoseeeveryface.Itisnotonlytheusualdiscussion,but
it is also a discussion with knowledge and facts.
Group Discussion is a combination of two words 'Group' and 'Discussion.'
Group
A group means manypeopleareworkingtogethertoachievesometargets.Theperformanceofa
group depends onthecollaborativeworkoftheindividuals.Theteamofthreeormorethanthree
people is considered as a group.
Discussion
Discussion means exchanging ideas between two or more than two people, which is generallya
face-to-faceinteraction.Itisaprocessoftalkingbetweenpeopletoreachaspecificdecision.Itis
also defined as a conversation about a specific topic.
The result or end product of group discussion canbeaparticulardecision,enhancedknowledge,
actions, an argument, doubt-clearing, disagreement, etc.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
1. T heprocessofaGroupDiscussionstartswiththeannouncementofthetopic.Thegiventopic
could be technical, factual, or case study.
2. Beforebeginningwiththediscussion,thepreparationtimeof3minutesisgiven.Thetimecan
also extend in case of a long case statement.
3. Anyparticipantinthegroupcaninitiatethediscussion.Aftertheleadparticipant,anyoneinthe
group can continue the discussion. Similarly, everyone gets the chance to speak. One after
another, participants in the group expresses their views on the given topic.
4. It ends when the paneliststopsthediscussionormayaskoneormorethanoneparticipantto
summarizetheGD.Wheneveryouareaskedforthesummary,remembertocoverthediscussed
points. The summary cannot include the words that were not part of the discussion. The
participantsthatwerequiteamongthediscussionaregenerallyaskedtosummarizeit,whichis
agoodopportunitytopresenttheirviews.But,itdoesnotmeanthateveryoneshouldbequite.
The summary should include the essential discussed points and the conclusion of the
discussion.
5. Thefinalscoresarecalculated.Basedontheperformanceofeachparticipant,thepanelistgives
thescores.Thepanelistsareusuallyfourtofivetojudgetheperformanceofcandidatesinthe
Group Discussion.
ules of Group Discussion
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There are some rules of a Group Discussion. The rules of Group Discussion are listed below:
Prepare well for the topic.
The quick trick is to note alltheimportantpointsduringthepreparationtime.Donotwritebrief
paragraphs. Try to write short points and explain them briefly in the discussion.
Be confident about your content
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
I twouldhelpifyoualwayswereconfidentaboutyourcontent.Ifyouarenotconfident,youmay
hesitate while speaking, which will create a negative impression.
Participants Introduction
Most participants only focus on their content.Youshouldbeawareduringtheintroductionofall
the participants in your group. To get attention, you can call out the person's name when the
discussion gets diverted.
Body Language
Always take care of your body language. Do not focus only on the content.
Leadership
Try to take the lead in the group if you are confident about the topic and the knowledge.
Avoid false starts or commitments
Do not initiate the discussion if you are not sure about your content. Do not present anywrong
information.
Follow your Domain
Everycompanyhasitsownculture.Prepareyourcontentaccordingtothecompanyrequirements.
Forexample,industrialcompanieswillfocusmoreontechnicaltalks,whilemarketingcompanies
seek the combination of creative and oriented content.
Do not fight
IntheGroupDiscussion,somecandidatesoftengetaggressive.Donotfightduringthediscussion.
Most of the companies require sensitive and polite candidates rather than aggressive ones.
stimated criteria for a Group Discussion
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The performance of an effective Group discussion depends on individual skills and group
coordination.
Individual Skills
Group Coordination
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
● D etailouttheactivitiescarriedoutduringthevisitinchronologicalorder:(Studentsare
expected to list the activities performed during the practical session in chronological order)
● Summarize the activities:(Students are expected tosummarize the activitiy.)
● Learning outcomes of the activity:
Thestudentswillbeabletodeveloptheskills,suchasleadershipskills,communication
skills, social skills and behavior, politeness, teamwork, listening ability, General
awareness, confidence, problem-solving skills, etc.
● CONCLUSION:Hence, We have successfully completedGroup Discussion activity.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Assignment No. 6
ITLE: Letter/Application writing
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Purpose of the activity:
ach student willwriteoneformalletter,andoneapplication.Toteachthestudentshowtowrite
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the letter and application. The teacher should give proper format and layouts.
General information about the activity:
writing a formal letter is effective for the following:
● Cover letters
● Letters of intent
● Value proposition letters
● Business memorandum letters
● Promotion letters
● Reference letters
● Resignation letters
● Thank you letters
ow to write a formal letter in block style :
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Step 1: Write the contact information and date
Step 2: Write the salutation
Step 3: Write the body of the letter
Step 4: Write the complimentary close
Step 5: Mention enclosed materials
Format of Formal letter example (block style)
etective Inspector G. Lestrade 35 Victoria Embankment London,
D
England SW1A 2JL, UK July 1, 1888
Mr. Sherlock Holmes
221BBakerSt.London,
England NW1 6XE,
UK
Dear Mr. Holmes,
nbehalfoftheLondonpoliceforce,werequestyourpresenceatNewScotlandYardatyourearliest
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convenience.
Wehaveacasethatrequiresyourspecialexpertise,andwe’dprefertodiscussthedetailsinperson,
considering the sensitivity of the information.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Any time before the end of the month is acceptable
Sincerely,
G.Lestrade Detective Inspector
Enclosure: Visitor pass
ow to write an application letter :
H
1. Review information about the company and position
2. Open the letter by describing your interest
3. Outline your experience and qualifications
4. Include aspects of your personality
5. Express appreciation
6. Close the letter
onsider the following template when planning your job
C
application letter: [Your name]
[Your address] [Your email address]
[ Your
phone
number]
[Date]
[Name of hiring manager
or supervisor] [Title of
hiring manager or
supervisor] [Company
name]
[Company
address]
Salutation
[Dear
Mr./Ms.],
[Outlinewhereyousawthejobpostingandexpressyourinterestinworking
in this role.] [Discuss some of your qualifications that would make youa
good fit for the job.]
[Describe your past experience in a way that emphasizes your personality and
skills, while also showcasing how you align with the goals of the company.]
[Express your appreciationtothehiringmanagerforreviewingyourletter.Include
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
any follow-up information, if applicable.]
losing
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[Sincerely,
Best] [Your
signature]
[Your name (printed)]
Summarize the activities: (Students are expected to summarize the activity.)
Learning outcomes of the activity:
he students will be able to develop the skills, such as leadership skills,
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communication skills, social skills and behavior, politeness, teamwork, listening
ability, General awareness, confidence, problem-solving skills, etc.
CONCLUSION: Hence, We have successfully completedLetter Writing Activity.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Assignment No. 7
TITLE: Report writing Purpose of the activity:
bjective:Each student will write a report. To teach the students how to write the
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report. The teacher should give proper format and layouts.
General information about the activity:
Theory :
What is Report Writing?
eportWriting-Areportisawrittenaccountofsomethingthatonehasobserved,heard,done,
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or investigated. It is a systematic and well-organizedpresentationoffactsandfindingsofan
event that has already taken place somewhere.
eportsareusedasaformofwrittenassessmenttofindoutwhatyouhavelearnedfromyour
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reading, research, or experience and to give you the experience of an important skill that is
widely used in the workplace.
Formatting the Report Elements
okeepyourreportorganizedandeasytounderstand,thereisacertainformattofollow.Thisreport
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writingformatwillmakeiteasierforthereadertofindwhatheislookingfor.Remembertowriteall
the sections in plain English, except the body, which can be as technical as you need it to be.
The main sections of a standard report are as follows
Title
I fthereportisshort,thefrontcovercanincludeanyinformationthatyoufeelisnecessary,suchasthe
author(s)andthedateprepared.Inalongerreport,youmaywanttoincludeatableofcontentsanda
definition of terms.
Summary
hesummaryconsistsofthemajorpoints,conclusions,andrecommendations.Itneedstobeshort,as
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itisageneraloverviewofthereport.Somepeoplewillreadthesummaryandonlyskimthereport,so
makesureyouincludealloftherelevantinformation.Itwouldbebesttowritethiswhenthereportis
finished so you will include everything, even points that might be added at the last minute.
Introduction
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
he first page of the report needs to have an introduction. Here you will explain the problem and
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informthereaderwhythereportisbeingmade.Youneedtogiveadefinitionoftermsifyoudidnot
include these in the title section, and explain how the details of the report are arranged.
Body
hisisthemainsectionofthereport.TheprevioussectionsneededtobewritteninplainEnglish,but
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thissectioncanincludetechnicaltermsorjargonfromyourindustry.Thereshouldbeseveralsections,
each clearly labeled, making it easy for readers to find the information they seek.
Informationinareportisusuallyarrangedinorderofimportancewiththemostimportantinformation
coming first. Alternatively, you might choose to order your points by complexity or time.
Discussion
I fyouwish,thisoptionalsectioncanbeincludedattheendofthemainbodytogooveryourfindings
and their significance.
Conclusion
hisiswhereeverythingcomestogether.Keepthissectionfreeofjargonasmanypeoplewilljustread
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the summary and conclusion.
Recommendations
his is where you discuss any actions that need to be taken. In plain English, explain your
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recommendations, putting them in order of priority.
Appendices
his includes information that the experts in the field will read. It has all thetechnicaldetailsthat
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support your conclusions.
Report Presentation
ou will want to present your report in a simpleandconcisestylethatiseasytoreadandnavigate.
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Readers want to be able to look through a report andgettotheinformationtheyneedasquicklyas
possible. That way the report has a greater impact on the reader.
here are simple formatting stylesthatcanbeusedthroughoutyourreportthatwillmakeiteasyto
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read and look organized and presentable. For example:
● Font:Usejustonefontinyourreport.Aneasy-to-readfontsuchasArialorTimesNewRomanis
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
best for reports. Section headings can be a different font from the main text if you prefer.
● Lists:Uselistswheneverappropriatetobreakinformationintoeasy-to-understandpoints.Lists
can either be numbered or bulleted.
● HeadingsandSubheadings:Youcanuseheadingsandsubheadingsthroughoutyourreportto
identifythevarioustopicsandbreakthetextintomanageablechunks.Thesewillhelpkeepthereport
organized and can be listed in the table of contents so they can be found quickly.
● Report Writing Style
There are also some writing styles to consider:
KeepItSimple.Don'ttrytoimpress;rathertrytocommunicate.Keepsentencesshortandtothe
●
point.Donotgointoalotofdetailsunlessitisneeded.Makesureeverywordneedstobethere,thatit
contributes to the purpose of the report.
● Use the Active Voice. Active voice makes the writing movesmoothlyandeasily.Italsouses
fewerwordsthanthepassivevoiceandgivesimpacttothewritingbyemphasizingthepersonorthing
responsible for an action. For example: "Bad customer service decreases repeat business" is more
concise and direct than "Repeat business is decreased by bad customer service."
● MindYourGrammar.Readthereportaloudandhavesomeoneproofreaditforyou.Remember
thatthecomputercannotcatchallthemistakes,especiallywithwordslike"red/read"or"there/their."
You may even want to wait a day after you write it to come back and look at it with fresh eyes.
Different Types of Reports
hilethebasicsofanyreportarethesame,therearenotabledifferencesbetweenacademic,business,
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and technical reports.
● Academic Writing: The first thing to note is that academic writing is extremely formal.
Typically,itshouldbefreeofcontractionsandanysortofslang.It'salsoimportant,generally,towrite
in the third person, eliminating pronouns like "I" and "we."
BusinessWriting:Businesswritingwillalsotakeonaformaltone.However,it'sallowedtobe
●
slightly less buttoned up. The goal in a business report is to present new initiatives and "getthings
done." Here, things like contractions would be permissible, along with ample imagery and data.
● TechnicalWriting:Technicalreportsfocusonhowtodosomething.Whileanacademicorevena
businessreportwillattempttoprovesomething,atechnicalreportismoredescriptiveinnature.Also,
thereportwritingformatforstudentsandprofessionalsmaycitefactsandstatisticstomaketheircase,
but technical reports are more likely to follow a logical, step-by- step approach.
Learning outcomes of the activity:
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Students could write reports well with proper format & layout.
CONCLUSION: Hence, We have successfully completed Report Writing Activity.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Assignment No. 8
TITLE: Resume Writing
urpose of the activity:
P
To test the skills, such as leadership skills, communication skills, social skills and
behavior, politeness, teamwork, listening ability, General awareness, confidence,
problem-solving skills, etc.
General information about the activity:
ow to Structure Your Resume
H
No two resumes will look exactly alike (nor should they!), but generally, resumes should have the
following sections.
eader&ContactInfo:Atthetopofyourresume,alwaysincludeaheadercontainingyourname.Your
H
contactinfo(typicallyyourphonenumber,personalemailaddressandsometimeslinkstosocialprofiles
orpersonalwebsites)shouldbeclosebyaswell.Afterall,youdon’twanttheretobeanyconfusionover
who the resume belongs to, or make it difficult for recruiters or hiring managers to reachouttoyou.
However,youmaywanttoavoidputtingyourcontactinfointheheaderorfooterofthedocumentitself
— the headers and footers can sometimes be overlooked bythe software that scans your resume.
rofessional Summary: The professional summary is a brief, one- to three-sentence section featured
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prominentlyonyourresumethatsuccinctlydescribeswhoyouare,whatyoudoandwhyyou’reperfect
forthejob.Incontrastwiththelargelyout-of-dateobjectivestatement—alinethatdescribesthetypeof
career opportunity you’re looking for — professional summaries aren’taboutwhatyouwant.Instead,
they’re focused on the value you could bring to a potential employer. It’s worth noting that a
professionalsummaryisn’tanabsolutemust-have—ifyourresumeismissingone,itprobablywon’tbe
a dealbreaker — but it can beanicewaytogivetime-pressedrecruitersandhiringmanagersaquick,
high-level overview of why you’re the right person for the job.
Skills: Once relegated to the bottom of resumes as an afterthought, theskills sectionhas become more
a nd moreimportantasrecruitersandhiringmanagersincreasinglylookforcandidateswithspecialized
backgrounds.Ratherthanmakingthefolksreadingyourresumehuntthroughyourbulletpointstofind
your skills, it’s best to clearly list them. If they seerightawaythatyouhavetheabilitytogetthejob
done, they’re much more likely to take your resume seriously.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
orkExperience:Thiscriticalsectionofaresumeiswhereyoudetailyourworkhistoryinaconsistent
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and compelling format. The Work Experience section should include company names, locations,
employmentdates,rolesandtitlesyouheldandmostimportantly,bulletpointscontainingactionverbs
and data points that detail the relevant accomplishments of each position.Thisportionisessentialfor
recruiters and hiring managers, who look to absorb information about your career experiences and
connect your skills to what they’re looking for in a potential hire. Recruiters are often flooded with
resumesubmissionsandhavetocarefullysourceandidentifyqualitycandidatesinacrowdedpack—so
make sure your work experience stands out.
ducation:Sincemanyjobsrequireacertainlevelofeducation,it’simportanttomentionyouracademic
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credentials on your resume. However, this section shouldn’t take up too much space. In most cases,
simply listing where you went to school, when you attended and what degree you attained will be
sufficient.
earning outcomes of the activity:
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Students could write reports well with proper format & layout.
CONCLUSION: Hence, We have successfully completedReport Writing Activity.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Assignment No. 9
TITLE: Presentation
Objective:
1 . S
tudents should make a presentation on any informative topic of their choice
2. S tudents should prepare effective presentations using different tools.
Purpose of the activity:
o test the skills, such as leadership skills, communication skills, social skills and
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behavior, politeness, teamwork, listening ability, General awareness, confidence,
problem-solving skills, etc.
General information about the activity:
heory :
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Top Ten Slide Tips: PowerPoint uses slides with a horizontal or “Landscape” orientation. The
Software was designedasaconvenientwaytodisplaygraphicalinformationthatwouldsupportthe
speaker and supplement thepresentation.Theslidesthemselveswerenevermeanttobethe“starof
theshow”(thestar,ofcourse,isyouraudience).Peoplecametohearyouandbemovedorinformed
(orboth)byyouandyourmessage.Don’tletyourmessageandyourabilitytotellastorygetderailed
by slides that are unnecessarily complicated, busy, or full of what Edward Tufte calls“chart junk.”
Nothing in your slide should be superfluous, ever. Your slidesshouldhaveplentyof“whitespace”
or“negative space.” Do not feel compelled tofillemptyareasonyourslidewithyourlogoorother
unnecessary graphics or text boxes that do not contribute to better understanding. question
Department of Computer Engineering Course: Soft Skill SNJB’s Late Sau. K.B.J. College of
Engineering,Chandwad.A.Y.2019-201.KeepitSimple-Thelessclutteryouhaveonyourslide,the
morepowerfulyourvisualmessagewillbecome.2.Limitbulletpoints&text-Yourpresentationis
for the benefitoftheaudience.Butboringanaudiencewithbulletpointafterbulletpointisoflittle
benefittothem.Whichbringsustotheissueoftext.Thebestslidesmayhavenotextatall.Thismay
sound insane given the dependency of text slides today, but the best PowerPoint slides will be
virtuallymeaninglesswithoutthenarration(thatisyou).Remember,theslidesaremeanttosupport
the narration of the speaker, not make the speaker superfluous. Many people often
s aysomethinglikethis:“SorryImissedyourpresentation.Ihearitwasgreat.Canyoujustsendme
yourPowerPointslides?”Butiftheyaregoodslides,theywillbeoflittleusewithoutyou.Insteadof
acopyofyourPowerPointslides,itisfarbettertoprepareawrittendocumentwhichhighlightsyour
content from the presentation and expands on that content. Audiences are much better served
receivingadetailed,writtenhandoutasatakeawayfromthepresentation,ratherthanamerecopyof
your PowerPoint slides. If you haveadetailedhandoutorpublicationfortheaudiencetobepassed
out after your talk, you need not feel compelled to fill your PowerPoint slideswithagreatdealof
text. 2. Limit transitions & builds (animation) - Use object builds and slide transitions judiciously.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
bject builds (also called animations),suchasbulletpoints,shouldnotbeanimatedoneveryslide.
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Some animation is a good thing, but stick to the most subtle andprofessional(similartowhatyou
might see on the evening TV news broadcast). A simple “Wipe Left-to-Right” (from the
“Animations”menu)isgoodforabulletpoint,buta“Move”or“Fly”forexampleistootediousand
slow (and yet,isusedinmanypresentationstoday).Listenerswillgetboredveryquicklyiftheyare
asked to endure slide after slide of animation. For transitions between slides, use no more than
two-threedifferenttypesoftransitioneffectsanddonotplacetransitioneffectsbetweenallslides4.
Use high-quality graphics - You can take your own high quality photographs with your digital
camera, purchase professional stock photography, or use the plethora of high- quality images
available on line (be cautious of copyright issues, however). Never simply stretch a small, low-
resolutionphototomakeitfityourlayout–doingsowilldegradetheresolutionevenfurther.Avoid
using PowerPoint Clip Art or other cartoonishlineart.Again,ifitisincludedinthesoftware,your
audience has seen it a million times before. It may have been interesting in 1993, but today the
inclusionofsuchclipartoftenunderminestheprofessionalismofthepresenter.Thereareexceptions,
ofcourse,andnotallPowerPointartisdreadful,butusecarefullyandjudiciously.Oftenuseimages
ofpeopleinmyslides,asphotographyofpeopletendstohelptheaudienceconnectwiththeslideon
a more emotional level. If the photographic image is secondary in importance, then I decrease the
opacity and add a Gaussian Blur or motion filter in Photoshop. If the photographic image is the
primary area I want the Department of Computer Engineering Course:SoftSkillSNJB’sLateSau.
K.B.J. College of Engineering, Chandwad. A.Y. 2019-20 audience to notice (such asapictureofa
product), then the image can be more pronouncedandlittle(orno)textisneeded.5.Haveavisual
theme,butavoidusingPowerPointtemplates-Youclearlyneedaconsistentvisualthemethroughout
your presentation,
b ut most templates included in PowerPoint have been seen by your audience countless times (and
besides, the templates are not all that great to begin with). Your audience expects a unique
presentation with new (at least to them) content,otherwisewhywouldtheybeattendingyourtalk?
Noaudiencewillbeexcitedaboutacookie-cutterpresentation,andwemustthereforeshyawayfrom
any supporting visuals, such as the ubiquitous PowerPoint Design Template, that suggests your
presentationisformulaicorprepackaged.Youcanmakeyourownbackgroundtemplateswhichwill
bemoretailoredtoyourneeds.YoucanthensavethePowerPointfileasaDesignTemplate(.pot)and
thenewtemplatewillappearamongyourstandardMicrosofttemplatesforyourfutureuse.Procedure
/Steps:Explanation–OnhowtomakePPTsandreviewabook.Activity–Toseeandanalyzeaset
ofsamples,differenttypesofPPTsInput:Aonehoursessiononhowtoreviewabookandatwohour
session on how to make PPT slides.
Outcome: Students were able to prepare good presentationsusing different tools as per guidelines.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Assignment 10
Telephonic Étiquettes
TITLE:Telephonic etiquettes
Objective :
.Students should communicate effectively over the phone.
Purpose of the activity:
otesttheskills,suchasleadershipskills,communicationskills,socialskillsand
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behavior, politeness, teamwork, listening ability, Generalawareness,confidence,
problem-solving skills, etc.
General information about the activity:
Theory:
heuseofeffectivetelephonecommunicationtechniquesiscriticalinalltelephonecontact.Thebasic
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components include appropriate methods for answering the phone, transferring calls, putting calls on
hold,takingmessages,andrecordingvoicemailmessages.AnsweringtheTelephone:Answerthephone
as quickly as possible (before the third ring). Use a friendly greeting, “Good morning” or “Good
afternoon”andconfirm:oWhothepatientiscalling:“Dr.Smith’soffice.”oWhothepatientisspeaking
with:“ThisisMary.”Offerassistance,“HowmayIhelpyou?”Smilewhenansweringthephone(callers
can“hear”yoursmile).Identifywhothecallerisandusethecaller’sname.Bepolite,use“please”and
“thank you.” Be enthusiastic, this energy transfers to the customer. Listen to the caller, acknowledge
requests or concerns. Treat every caller as though you are speaking to a friend. Stay positive, be
considerate, show interest, and care. © 2006–2012, BSM Consulting 2 Telephone Skills Training
TransferringCalls:Providean“escort”andstaywiththecalluntilithasbeentransferred.Identifywho
the call is for and who is calling, “May I tell the doctor who’s calling?” Let the caller knowyouare
putting themonholdtotransferthecall.“PleaseholdforamomentwhileIletBettyknowyouareon
the line.” If the recipient is on the phone, ask if the caller would like tohold,leaveamessage,orbe
transferred to voice mail. Announce the name of the caller and inform them whatthecallerisasking
about so the callerdoesnothavetorepeathimself/herself.PuttingCallsonHold:Personalizethehold
request. Ask the
c allerforpermissiontobeputonholdandwaitforananswer.“Hello,thisisMary.Ihaveanothercall,
will you please hold?” (Yes) “Thank you, I’ll be with you in a moment.”Rememberwhoyouputon
hold and on which line. Return to thecallerevery20to30seconds.Thankthemforholding.Askthe
calleriftheywishtocontinueholdingorleaveamessage.Whenpossible,alerttherecipientthatacallis
holding; they may be expecting the call. Taking Messages: Make sureyouhavethecorrectnameand
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
n umber.Askthecallerifthereisaspecifictimetheywouldlikethecallreturned(manyphysicianswant
totakecallsduringlunchorbetweensurgicalcases).Askthecalleriftheywouldliketoleaveaspecific
message. Repeat the number and message back to the caller. Assure the caller you will deliver the
message, “I’llgiveDr.Jonesthemessageandaskhimtoreturnyourcall.”Markthemessagewiththe
dateandtimeofthecallandsignorinitialthemessage.Promptlydeliverthemessage.Eachofficehas
its own guidelines for answering the telephone. Make sure you knowhowyourpracticewantsyouto
answer the phone and always adhere topracticeprotocols.VOICEMAILMESSAGESTechnologyin
today’s workplace continues to evolve at a rapid pace. It is uncommontocallsomeonewhodoesnot
have personal voice mail. For the patient this provides an opportunity for them to leave a detailed
message,explainingthereasonfortheircall,whattheyneedfromyou,whentheyexpecttoreceivehelp,
andmuchmore.Frequently,whenyouareonthereceivingendofvoicemessages,youfindthemtobe
lengthy, cumbersome, and unclear.
Keep this in mind when you leave voice messages for others, especially for patients. When
communicatingwithpatientsviavoicemailmakesureyourmessageisclear,effective,andfriendly.Use
the following guidelines to create effective voice mail messages.
Keep messages as brief and concise as possible.
Do not repeat yourself (state information one time).
I f a return call is needed, provide a direct phone number (if possible) and advise when you will be
available for the call Make sure your message is clear and to the point.
t the end of the message, repeat your name, practice name, and phone number. Always say“thank
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you.”Whenyouhavetheoption,listentoyourmessagebeforeyousendit.Recordoverthemessage,if
necessary.
● Outcome : Students could speak well on telephone by following the telephone etiquette.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
Assignment 11
Email Étiquettes
TITLE:Email Étiquettes
Objective :Students should communicate effectivelyover email
Purpose of the activity:
otesttheskills,suchasleadershipskills,communicationskills,socialskillsand
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behavior, politeness, teamwork, listening ability, Generalawareness,confidence,
problem-solving skills, etc.
heory : Email etiquette refers to the principles of behavior that one should use when writing or
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answering email messages. It is also known asthecodeofconductforemailcommunication.Email
etiquettedependsupontowhomwearewriting-Friends&Relatives,Partners,Customers,Superioror
Subordinates.
Why should we follow email etiquette?
e must follow email etiquette in our professional communication because it is a form of
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communicationwhichisareflectionofsendersandresponders.Bademailetiquettereflectsbadlyon
us, and a record of this is kept in mailboxes over which we have no control. Good emailetiquette
reflectswellonus,improvesourpublicperceptionandpersonaandincreasesthechanceofaprompt
andcomprehensiveresponse.It’snothardtomaintaingoodemailetiquetteonceweknowwhatitis.
A company needs to implement etiquette rules for the following three reasons
Professionalism: by using proper email language your company will convey a professional image.
Efficiency: emails that get to the point are muchmore effective than poorly worded emails.
Protection from liability: employee awareness of email risks will protect your companyfromcostly
lawsuits
Before Compose:
ne thing before you start, before creating or responding toanemail,askyourselfthis:isemailthe
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right medium for this communication? If you are not sure, pick up the phone or walk over to the
person and have a conversation. Email only if it is the right medium.
his article contains a comprehensive list of rules andrecommendationslearnedthroughexperience
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and research (Wikipedia, Communication Books & Journals, great professional’s lectures etc.)
The first step in writing e-mail message:
Identify the purpose of the message and determining what the recipient reading the message has to do.
Focus your objective. Achieve the five I's:Inform,Inquire, Influence, Instruct and Incite.
Department of Computer Engineering, MMCOE, Pune
Business Communication Skills Lab Manual SE COMP, Sem-I
ocus your content. Don't let unnecessary ideas impose on your principal message.
F
To line:
ach individual on the To line is responsible for response or taking the action (or part of anaction)
E
outlined on the Subject line and the message relates directly to them
Cc line:
No action or response is expected of individuals on the Cc
The recipient needs only to read or file the message.
The individuals whose work is indirectly affected by the communication should be included on the Cc
Bcc line:
AfeaturesimilartoCCexceptthatinBCCorblindcourtesycopy,recipientsareinvisibletotheother
recipients.
Use Bcc field cautiously.
Subject: line
Subject line should effectively summarize the message. If the subject-line is clearly written, each
recipient on the To line will have a clear understanding of the objective that the message relates to.
Subject line should effectively summarize the message
Not use more than 6 or 7 words in subject line
Never use CAPITAL letter
When replying, change the subject line when the topic changes.
Salutations:We should be very careful in writingthesalutationbecauseitcanbemistranslatedbythe
readeraboutthesender.Sothesendermustensurethathis/herreaderiscomfortableandhappywithmy
salutation.
● Outcome : Students could write official Emails well
Department of Computer Engineering, MMCOE, Pune
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