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Script of Reservation Through Telephone

A script for a staff taking in a semi-manual reservation

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Cidrick Daoayan
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412 views2 pages

Script of Reservation Through Telephone

A script for a staff taking in a semi-manual reservation

Uploaded by

Cidrick Daoayan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SCRIPT OF RESERVATION THROUGH TELEPHONE

Answer the phone within 3 rings

FO: Good Morning, (name of hotel/restaurant). This is , How may


I help you?
G: Good Morning, I would like to make a room reservation.
FO: Regarding on your reservation, may I know your personal information.
What is your Last Name?
What about your First Name?
May I know your Middle Name?
May I know your email address?
May I know your contact number?
G: (will give the information)
FO: Is it okay, if I call you with your last name?
G: Sure, no problem.
FO: Mr./Mrs. , I will repeat all your information, please correct me if I’m wrong. (repeat
the information). Is that all correct, ma’am/sir?
G: Yes, that’s all correct.
FO: What do we expect your arrival and for how long will you stay?
G: I will arrive on October 20, 2024 at 6PM and we’ll stay for four nights.
FO: Thank you Mr./Mrs. . We have economy room, deluxe room, and suite room. For
economy room it cost 1,000 with a single bed, fully air-conditioned and hot/cold shower. Then you
can upgrade your reservation to our deluxe room, with modern facilities includes, 42 inches LED
TV set, internet cable with internet access, double size bed and with complementary breakfast or
for our suite with king size bed, Jacuzzi with mini bar in the spacious living room. What do you
prefer ma’am/sir?
G: I go for room.
FO: For how many person?
G: For two persons.
FO: Mr./Mrs. I’ll check the availability of the room and it takes a few minute, are you able
to wait?
G: Sure, I will.
FO: (room number). Thank you for waiting room is available.
FO: Do you have any request ma’am/sir regarding to your reservation?
G: Nothing.
FO: Regarding on your reservation, we have a hotel policy. In confirmed payment, you need to
pay the 10% of your room rate and if you did not arrive on the said date, reservation will be
cancelled while in guaranteed payment you will pay the first night of your stay so your room will be
hold. So, what will you prefer?
G: I will choose the guaranteed payment.
FO: How are you going to pay your bill, by cash or credit card?
G: By a credit card.
FO: May I know your bank name?
What about your card number?
May I know the expiration date of your card?
G: Metrobank, 12345 and December 2024 is the expiration date of my card.
FO: Mr./Mrs. , I will repeat all the details of your reservation, please correct me if I’m
wrong, You prefer a deluxe room. You will arrive on October 20, 2024 at 6pm and stay for four
night. You will pay your down payment guaranteed payment and you will settle your bill by a credit
card, your bank name is metrobank, your card number 12345 and December 2024 will be the
expiration date of your card. Is that all correct ma’am/sir?
G: Yes, that’s all correct.
FO: Ma’am/Sir this is your confirmation number, . Please do remember, for your arrival.
It is the proof that you’ve done your reservation.
G: Okay, I will.
FO: Thank you for having your reservation in our hotel. See you on your arrival.
G: Thank you too, and see you.

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