QA/QC MANUAL

DRILL OILFIELD SUPPORT SERVICES LIMITED

Table of Contents

1. Introduction

2. Company Profile

3. Regulatory Compliance

4. Quality Management System (QMS) Overview

5. Standard Operating Procedures (SOPs)

6. Quality Control (QC) Procedures

7. Quality Assurance (QA) Procedures

8. Inspection and Testing Equipment Management

9. Personnel Training and Competency

10. Health, Safety, and Environment (HSE) Integration

11. Document Control and Record Management

12. Corrective and Preventive Actions (CAPA)

13. Performance Metrics and Reporting

14. Continuous Improvement Program

15. Appendices and Supporting Documents

1. Introduction
1.1 Purpose of the QA/QC Manual

The purpose of this manual is to outline the Quality Assurance (QA) and Quality Control
(QC) processes used to maintain and improve product/service quality, ensure compliance
with regulatory standards, and achieve customer satisfaction.

1.2 Scope of Application

This document applies to all employees, processes, and products across company divisions. It
includes mandatory policies, standard operating procedures (SOPs), and quality standards
applicable to manufacturing, production, testing, and service delivery.

1.3 Quality Policy Statement

Our company is committed to providing high-quality products/services that meet or exceed

customer expectations. We aim to achieve this by adhering to rigorous quality standards,
regulatory compliance, and continuous improvement.

1.4 Objectives and Goals of QA/QC

 Ensure compliance with regulatory standards.

 Reduce defects and improve product/service quality.
 Foster a culture of continuous improvement and risk mitigation.

1.5 Applicable Standards and Guidelines

The following standards guide our quality practices:

 ISO 9001 - Quality Management System

 ISO 14001 - Environmental Management
 OSHA - Occupational Safety and Health Standards
 ASTM - American Society for Testing and Materials Standards
2. Company Profile

2.1 Overview of Services

Our company specializes in manufacturing [product/service type]. Our core services include
[examples: production, assembly, distribution, customer support].

2.2 Equipment and Facilities

We maintain a variety of production and testing equipment, including [describe major

equipment types, such as CNC machines, automated assembly lines, testing equipment].

2.3 Organizational Structure and Responsibilities

Roles and responsibilities related to QA/QC:

 Quality Manager: Oversees QA/QC processes.

 Production Supervisor: Ensures compliance with production SOPs.
 QA/QC Technician: Conducts testing and inspections.

3. Regulatory Compliance

3.1 Relevant Industry Regulations and Standards

We adhere to industry standards such as:

 ISO 9001 for Quality Management Systems.

 OSHA safety regulations.
 Any additional applicable federal or local regulations.

3.2 Licensing and Certification Requirements

Our company maintains certifications, such as ISO 9001, through regular audits and
documentation of compliance practices.

3.3 Compliance with Local, National, and International Standards

Compliance is achieved by regular audits, training, and documentation in line with standards
like ISO and OSHA.

3.4 Recordkeeping and Documentation Requirements

All QA/QC activities are documented and stored per ISO requirements, with retention
periods based on local regulations.

3.5 External Audits and Regulatory Inspections

We conduct internal audits and prepare for external audits by implementing corrective actions
on any identified deficiencies.

4. Quality Management System (QMS) Overview

4.1 Quality Control Processes

QC activities include incoming material inspections, in-process checks, and final product
inspections.

4.2 Quality Assurance Methodologies

We utilize the PDCA (Plan-Do-Check-Act) methodology for continuous improvement and

Six Sigma for process improvement.

4.3 Risk Management and Mitigation

Risk assessments are conducted quarterly, and controls are implemented for identified risks.

4.4 Continuous Improvement Plan

We gather data on product performance and customer feedback to drive improvement

initiatives.

5. Standard Operating Procedures (SOPs)

5.1 Development and Review of SOPs

SOPs are reviewed annually or upon significant process changes. The Quality Manager
oversees all SOP approvals.

5.2 SOP Training and Implementation

New employees are trained on all relevant SOPs, and ongoing training ensures compliance.

5.3 Equipment Calibration and Maintenance SOPs

Each piece of equipment has a defined calibration schedule based on manufacturer

recommendations and internal standards.

5.4 Operational SOPs for Core Services

SOPs cover each stage of production/service, from raw material intake to final inspection.
6. Quality Control (QC) Procedures

6.1 Sampling and Testing Procedures

Sampling plans follow ASTM E2234 or similar, with tests conducted on randomly selected
samples.

6.2 Quality Inspection Guidelines

Visual and functional inspections are done based on the AQL (Acceptable Quality Level)
standard.

6.3 Non-Conformance Handling and Corrective Actions

Non-conformances are documented on Form QC-02 and investigated immediately to

identify root causes.

6.4 Validation and Verification Procedures

Validation is done at process startup, and periodic verifications ensure ongoing compliance.

6.5 Documenting QC Results

All QC results are recorded in Form QC-03 and stored in the quality management database.

7. Quality Assurance (QA) Procedures

7.1 Internal Audit Procedures

Internal audits occur quarterly. Results are recorded on Audit Report Form QA-01.

7.2 Process Monitoring and Measurement

KPIs are established for each process, with weekly checks on process efficiency.

7.3 Supplier and Vendor QA

Suppliers are selected based on certifications, and supplier audits are conducted annually.

7.4 Customer Feedback and Complaint Resolution

Customer complaints are logged on Form QA-04 and tracked for trends.

7.5 QA Documentation and Reporting

QA reports are prepared monthly for management review.

8. Inspection and Testing Equipment Management

8.1 Inventory and Equipment Control

Equipment logs are maintained for all QC and production machinery, and audits of
equipment inventory are conducted bi-annually.

8.2 Calibration Procedures and Frequency

Equipment is calibrated every six months, following ISO/IEC 17025 standards where
applicable.

9. Personnel Training and Competency

9.1 Training Program Overview

All employees receive training on quality policies, SOPs, and safety.

9.2 Qualifications and Competency Standards

New hires undergo competency assessments, and records are maintained in personnel files.

10. Health, Safety, and Environment (HSE) Integration

10.1 Overview of HSE Policies

The HSE policy complies with OSHA regulations, with regular safety drills and assessments.

10.2 Safety Standards and Practices

Safety SOPs include PPE requirements, hazard communication, and emergency procedures.
11. Document Control and Record Management

11.1 Document Creation and Review Process

All documents follow a formal approval process and are reviewed annually.

11.2 Control of Records and Documentation

Records are stored securely, and access is limited to authorized personnel.

12. Corrective and Preventive Actions (CAPA)

12.1 Identification of Non-Conformances

Non-conformances are documented and investigated using Root Cause Analysis (RCA).

12.2 Corrective Action Plan Development

Corrective actions are implemented promptly, and effectiveness is verified.

13. Performance Metrics and Reporting

13.1 Key Performance Indicators (KPIs) for QA/QC

KPIs include defect rate, customer satisfaction score, and first-pass yield.

13.2 Reporting and Analytics Procedures

QA/QC performance is reported monthly to management.

14. Continuous Improvement Program

14.1 Improvement Goals and Objectives

Improvement targets focus on defect reduction, efficiency gains, and customer satisfaction.
15. Appendices and Supporting Documents

 Appendix A: QA/QC Forms (e.g., Non-Conformance Report, Calibration Logs).

 Appendix B: SOPs
 Appendix C: Equipment Calibration Logs
 Appendix D: Training Checklists