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Resume Area Manager

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Suraj Singh
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141 views2 pages

Resume Area Manager

Uploaded by

Suraj Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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SURAJ SINGH

Cluster Manager
surajpatwa@gmail.com | https://www.linkedin.com/in/suraj-
North Delhi, Delhi, 110086, India | +919888209907

Results-driven Cluster Manager with extensive experience in overseeing multiple Dark Stores. Skilled in driving sales
growth, optimizing operations, and enhancing customer experience. Strong leadership abilities to develop teams,
implement strategies, and ensure compliance with company standards across all stores.

Work Experience
Cluster Manager Dec 2021 - Present
Kiranakart Technologies Pvt Ltd (ZEPTO) | Delhi

Responsible for all budgetary, people development and operations objectives for both Inbound and Outbound
functional area of Fulfillment Center. Measures performance, provides feedback, and holds Delivery Hub
Managers accountable for their performance and the performance of their Functions.

Leading a team of 700+ Riders and 250+ Internal staff.


Using Six Sigma/Lean techniquues to solve ground issues.
Staffing plan at Weekly basis to get maximum out of available manpower.

Retail Store Manager Jun 2015 - Dec 2021


Future Retail Ltd (Easyday) | Delhi

Drive sales through upselling and cross-selling while maintaining store hygiene and benchmarking competition.
Minimize operational costs, ensure compliance with SOPs, and execute promotional plans. Coach staff for
accuracy, vigilance against theft, and team development, fostering a positive store culture.
Coaching and mentoring the team to ensure performance objectives are met, building positive employee
relations.
Effectively drive the Customer loyalty program to deliver maximum to our loyal customers.

Assistant Department Manager Jan 2010 - Jun 2015


Infiniti Retail Ltd. (CROMA) | Delhi

Promote company products, motivate team members, and manage store appearance. Achieve sales targets,
generate reports, and follow up with customers. Ensure safety compliance, uphold company standards, and
conduct staff training for development and performance improvement.
Promoted from Sales Executive to Assistant Department in just 11 months.
Additionally handled process Excellence manager roll with my ADM profile.
Awarded with the Employee of the month Six times in my tenure there.
Have taken multiple process change initiatives to enable store to achieve the set targets.

Projects
Packaging CPO Optimization Apr 2023 - Present

Successfully drived the Packaging CPO Optimization Project for our Region. Overall packaging CPO decreased
from 5 to 3.5 with the help of given initiatives taken:

Use Standardized Packaging


Choose Cost-Effective Materials
Reduce Material Usage
Bulk Purchasing
Supplier Negotiation
Implement Returnable Packaging - RB, IB, MIB.
Train Staff

Core Skills
Customer Service, Team Management, Inventory Control, Shrinkage Control, Warehouse Management,
Supply Chain, Store Operations, Loss Prevention

Education
Swami Vivekanand Subharti University Jan 2024 - Present

Master of Business Administration Human Resource and Marketing Management


GPA 60%

Maharishi Dayanand University Apr 2006 - Mar 2009

Bachelor of Arts Arts&Humanities


GPA 60%

Languages
English (fluent), Hindi (Fluent)

Awards
Best Delivery Hub Manager Feb 2023
Kiranakart Technologies Pvt Ltd (Zepto)
Pan India Topper in Zepto Mahabuqabla Contest. I have achieved first position for maintaining the best Metrics
for my Delivery hub. Have been awarded with iPhone 14 pro by the Zepto.

Customer Delighter Award Sep 2022


Kiranakart Technologies Pvt Ltd (Zepto)
I have been awarded with Best Delivery Hub Manager for keeping the Customer's defect lowest in Pan India.

Certificates
Introduction to Data Analysis using Microsoft Excel Jul 2024
Coursera

Introduction to Microsoft Excel Jul 2024


Coursera

Interests
Watching Movies, Travelling

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