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Communication Skills

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87 views8 pages

Communication Skills

Uploaded by

osrathore942
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Sardar Doon Public School

Information Technology
Grade 9th

Unit 1: Communication Skills

Session 1: Introduction to Communication


What is communication?
Sharing of information from one person to another by speaking, writing, signals
or by any other means is called communication.

Communication Process (Cycle) or Elements of Communication


• Sender: the person who is starting the communication
• Message: the information that the sender wants to send
• Encoding: The way the sender wants the message to be looked like.
• Channel: From which medium the message travels.
• Receiver: the person who receives the message
• Decoding: What the receiver understands
• Feedback: the receiver's response to the message.

Perspectives in communication
Perspectives are fixed ideas and thoughts regarding something. For Example,
you have fixed the thought that your school principal is very strict so you will
not be able to talk to him friendly. You always think that he is very strict.

Factors affecting perspectives in communication


Here are some factors which affect perspectives.
Language: The language used in communication
Visual Perception: how the person looks
Past Experience: Your past experience which him
Prejudice: some fixed idea about the person
Feelings: How are you feeling at that time
Environment: the environmental condition during communication
Personal factors: Personally how are you attached to him
Culture: Your culture and his culture are also a factor

Effective Communication.
The communication in which the receiver gets the best possible message that
the sender wants to convey. In other words, if the receiver gets the appropriate
message that the sender wants to convey is called effective communication.

7C's of Effective Communication


Clear, Concise, Concrete, Correct, Coherent, Complete and Courteous

Session 2: Verbal
Communication
Communication
Styles/Methods
There are four main
categories or
communication styles
including verbal, non-
verbal, written and
visual.

Verbal Communication
In Verbal
Communication words
are used to
communicate. This is
the most common type
of communication. As
in this type, words are
used so it is very
important to use
appropriate word
otherwise it will cause
confusion.
Advantages of verbal communication
It is very easy and quick as you can exchange ideas by saying words.

Disadvantages of verbal communication


Since it depends on words then it is very important to use correct words so that
other person can understand easily.

Written Communication
It is an act of communicating through written words. Just like when you send
messages by written mode or the information written in newspaper, books etc.

Advantages of written communication


-It is a permanent record
-It can be circulated easily
-Suitable for future references

Disadvantages of written communication


-It takes time to write documents
-Once written it is difficult to change
-It requires good knowledge of language and grammar
-Receiver can interpret it in the wrong way

Public speaking
Speaking in front of a large number of people is called public speaking. It is very
difficult for any person to speak in from of many audiences. So 3ps of Public
speaking gives an idea to improve this skill.

3Ps of Public Speaking


Prepare: First of all be prepared for what you are going to speak.
Practice: Practice in front of a mirror helps to overcome the fear of the audience.
Perform: Then perform in form of people. Take a long breath. This will help you
when you are nervous.

Session 3: Non-Verbal Communication


Non-verbal communication is the way of expressing ourselves without using
words. We can send many messages without using words, for example, can send
a message through expression, eye contact, touch etc. More examples are given
below

Importance of non-verbal communication


In our daily life, we see that most of the communication is non-verbal. Many
time we express ourself just by using our eye contact or by hand movements. So
we can say that non-verbal communication is very important in our life.
Visual communication
This is also a very important type of communication. Sending a message through
images is very popular as you can see many advertisements on the roadside and
signboards all these contain much information but in form of images. It is not
bounded to any language anyone can understand what is being expressed in the
image.
Visual Communication:

Session 4: Writing Skills: Parts of Speech

There are 8 Parts of Speech


Noun: Words for people, place and things
Pronoun: Words used in place of Noun
Adjective: Word used to describe Noun or Pronoun.
Verb: Doing words
Adverb: Words used to describe Verb. Ex-fast, Slow
Preposition: Used before Noun or Pronoun to show its position. Ex- on, in, at
Conjunction: Used to join words or group of words. Ex- Beacause, and
Interjection: It shows Emotion. Ex- Alas, Hurrah

Session 5: Writing Skills: Sentences


Types of sentences
Active and passive sentences. Example:
 Rahul plays cricket.
 Cricket is played by Rahul.

Types of sentences (according to their purpose)


 Who broke the bottle? (Question)
 Sanjay broke the bottle. (Statement)
 No, I did not! (Expression)
 Pick up the pieces. (Order)

Session 6: Pronunciation Basics


Correct pronunciation of words is very important to communicate well. Listen to
correct speeches and practising more and more you can achieve good
pronunciation of words.

Different Sounds in English


Vowels: There are 5 vowels in the English language like a, e, i, o, u
Consonants: A total of 21 Consonants are there.
Diphthongs: Combination of two vowel sounds like ou, ea

Session 7: Greetings and Introductions


Types of greetings
Formal greetings: It is used when you don't know the person or to greet elderly
people.
Informal greetings: It is used to greet friends, family or a person known to you.

Session 8: Talking about Self


Talking about yourself means introducing yourself. While introducing yourself
keep it concise and tell some basic things like name, age, address, likes, and
dislikes.

Session 9: Asking Questions I


5W+1H Method for Asking Questions

Who Where When What Why How


Session 10: Asking Questions II
There are two types of questions
1. Close-ended: The question which has answered only 'Yes' or 'No'. Options in
the answer are limited.
2. Open-ended: These types of questions can have a variety of answers
Question and Answers
1. What is Communication?
2. State and explain the Elements of Communication.
3. How Perspective plays an important role in communication? What are the
factors affecting Perspectives in Communication?
4. Explain the 7C’s of Effective communication. Also write the different
examples of the 7C’s of communication.
5. Give an example of the following:
a. Clear communication
b. Complete communication
6. What are different types of Verbal Communication? Explain with the help
of examples.
7. Explain the 3P’s of Public Speaking.

8.
9. Make a note of five questions your friends asked you. How many were
open-ended questions? Make a list of five close-ended questions you asked
other people in one day.

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