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Mastering Bug Reporting For QA Professionals

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30 views13 pages

Mastering Bug Reporting For QA Professionals

Uploaded by

mif mif
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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01

Mastering Bug
Reporting
for
QA Professionals
Tips for writing clear, actionable bug reports,
and best practices for bug reporting that help
developers fix issues quickly.

Nuwan Abeywickrama
@nuwanabeywickrama
Nuwan Abeywickrama
02

Introduction to Bug
Reporting
Bug reporting is a crucial part of the
software development process.
Clear and detailed bug reports help
developers understand, reproduce, and fix
issues faster.
A well-written bug report can save time,
avoid confusion, and improve the overall
quality of the product.
Nuwan Abeywickrama
03

Importance of Clear Bug


Reporting
Reduce Developer Frustration - A poorly
reported bug can lead to delays, confusion,
and miscommunication. Developers need
clarity to reproduce the issue quickly.

Improve Team Efficiency - A clear bug


report allows for faster debugging and
better collaboration between testers and
developers.

Track and Monitor - Well-documented


bugs are easier to track, prioritize, and
ensure they are resolved on time.
Nuwan Abeywickrama
04

Key Components of a
Good Bug Report
1. Clear and Descriptive Title
The bug title should summarize the issue,
focusing on the problem, and then include
the platform, browser, or environment
when relevant.

Examples:
Login button unresponsive on mobile
(Android 11, Chrome).

Login Error: Unable to Sign In with Correct


Credentials on Chrome Browser.
Nuwan Abeywickrama
05

2. Steps to Reproduce
List the exact steps that led to the issue.
Include details such as the actions
performed, user role, environment, and data
used.

Example:

1. Go to the login page.


2. Enter valid credentials.
3. Click the "Login" button.
4. Observe no response.
Nuwan Abeywickrama
06

3. Attachments (Logs, Screenshots,


Videos)
Attachments such as logs, screenshots, or
video recordings to provide more context.
This helps developers quickly visualize or
replicate the issue.

4. Expected vs Actual Results


Expected result means what should happen
when the steps are followed while Actual
result means what actually happened
during the testing.

Example:
Expected - The user should be logged in.
Actual - Nothing happens, the page
remains static.
Nuwan Abeywickrama
07

5. Severity and Priority


Classify the bug based on its impact
(Severity: Critical, Major, Minor) and urgency
(Priority: High, Medium, Low).

Severity - Application point of view.


Priority - User point of view.

Example:

Severity: Major – blocking user login.


Priority: High.
Nuwan Abeywickrama
08

4. Environment Details
Include the environment where the bug
occurred (OS, browser version, device,
network conditions).

Example:

Type 01
Android 11, Chrome v91, Wi-Fi.

Type 02
OS: Windows 10
Browser: Google Chrome v92.0
Device: Desktop
App Version: v2.3.1
Network: Wi-Fi, 50 Mbps
Nuwan Abeywickrama
09

Common Mistakes in
Bug Reporting
Vague Descriptions
“Login not working” is too broad. A
detailed description of the bug is a must.
Missing Steps to Reproduce
No Expected vs Actual Results
Without expected and actual results, it is
harder to understand the nature of the
bug.
Incomplete Environment Information
Incomplete environment details can
lead to confusion.
Lack of Attachments
Failing to provide attachments increases
the investigation time.
Nuwan Abeywickrama
10

Best Practices for Bug


Reporting
Be Specific and Detailed
Use Clear Language
Provide Context
Explain where the bug was found (e.g.,
"This bug occurred after deploying the
latest patch").
Test Reproducibility
Confirm whether the bug is consistent
or intermittent. If intermittent, mention
how often it occurs (2 out of 5 attempts).
Prioritize and Classify
Assign the correct severity and priority
so developers know how to prioritize
fixes.
Nuwan Abeywickrama
11

How to Improve Bug


Report Communication
Collaborate with Developers
Use Templates
Encourage Regular Reviews
Review bug reports as a team to ensure
high-quality submissions.
Automate Where Possible
Use automation tools to capture logs
and screenshots to supplement manual
reporting.
Nuwan Abeywickrama
12

Common Bug Reporting


Tools
JIRA
Bugzilla
Asana
GitHub Issues
Nuwan Abeywickrama
13

Follow me
for more
Nuwan Abeywickrama
@nuwanabeywickrama

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