OPERATIONS WEBSITE MANUAL

FOR SCOUTS
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30/09/2019
1.14.0
TABLE OF CONTENTS
1 GENERAL INFORMATION 2
1.1 REVISION HISTORY 2
1.2 REFERENCES 2
1.3 GLOSSARY OF TERMS AND ABBREVIATIONS 3
2 GENERAL FEATURES 5
2.1 LOGIN 5
2.1.1 FORGOT PASSWORD 5
2.2 SYSTEM 5
2.2.1 ACADEMY 5
2.2.2 CHANGE PASSWORD 5
2.2.3 LOGOUT 6
2.3 SPORT SELECTION 6
2.4 TIME FORMAT 6
2.5 FAVOURITE START PAGE 7
3 SCOUT MENU 8
3.1 DASHBOARD/WELCOME 8
3.2 CONFIRMING A GAME 8
3.2.1 GAME CONFIRMATION DEADLINES 9
3.3 REJECTING A GAME 10
3.4 GAME UPDATE REQUESTS 11
3.5 PRE-GAME CHECK 13
3.5.1 PRE-GAME CHECK – CORRECT FIXTURE DATA 13
3.5.2 PRE-GAME CHECK – INCORRECT FIXTURE DATA 15
3.6 PAST GAMES 16
3.6.1 TICKET, TRAVEL, ACCREDITATION AND EXTRA COSTS 16
3.6.2 CHECKING GAME EVALUATIONS 18
3.6.3 FEEDBACK 19
3.6.4 FILE UPLOADS 19
3.7 PAYMENT CONFIRMATION 20
3.8 CONTACT RUNNINGBALL 21
3.9 DOWNLOADS 22
3.10 SCOUT DATA 22
3.11 TRAVEL/TICKET CALCULATOR 22
3.12 CREATE TRAINING GAMES 23
3.13 GAME DATA 24
4 PDA MENU 26
4.1 PDA REQUEST (RECEIVING A PDA) 26
4.2 PDA SUPPORT REQUEST 28
4.3 PDA EQUIPMENT REQUEST 30
4.4 PDA SWITCH REQUEST (SENDING A PDA) 32
5 ACCOUNT MENU 35
5.1 BILLING REQUEST 35
5.2 ADVANCE REQUEST 36
5.3 BILLING REQUEST FOR A SEASON TICKET 36
5.4 ACCOUNT OVERVIEW 39
5.5 SCORE ACCOUNT OVERVIEW 40
5.6 LEADERBOARD 41
6 APPENDIX 42
6.1 TABLE OF TABLES 42
6.2 TABLE OF FIGURES 42

OPERATIONS WEBSITE MANUAL FOR SCOUTS 1

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1 GENERAL INFORMATION
This document serves as a user manual for Scouts on how to operate the Operations Website
(https://operations.rball.com).

Important: The Operations Website has been optimised for Firefox. You may experience
problems with the resolution and/or functionality when using other browsers.

Note: The screenshots provided within this document may differ slightly from the actual
software.

Note: Please be aware that the term Scout Manager has been replaced by Country Operations
Manager. However, the changes have not yet been implemented on the OWS and thus, the
term Scout Manager and the abbreviation SM still appear in a few instances and in
screenshots.

1.1 REVISION HISTORY

REVISION INFORMATION REFERENCE DATE
0.1.0 First Draft (Operations Website Manual) 25/04/2012
1.0.0 First Emission 20/07/2012
1.1.0 Update 09/11/2012
1.2.0 Update 29/03/2013
1.3.0 Instant Update 14/03/2014
1.4.0 Regular Update 3/2014 30/09/2014
1.5.0 Instant Update 19/08/2015
1.6.0 Regular Release 3/2015 30/11/2015
1.7.0 Regular Release 1/2016 01/04/2016
1.8.0 Instant Update 19/09/2016
1.9.0 Regular Release 3/2016 01/12/2016
1.10.0 Regular Release 1/2017 31/03/2017
1.11.0 Instant Update 03/07/2017
1.12.0 Regular Release 1/2018 03/04/2018
1.13.0 Regular Release 3/2018 03/12/2018
1.14.0 Regular Release 2/2019 30/09/2019
TABLE 1 - REVISION HISTORY

1.2 REFERENCES
DOCUMENT REFERENCE DATE
Support Website – User Manual for Scouts 28/12/2011
TABLE 2 - REFERENCES

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1.3 GLOSSARY OF TERMS AND ABBREVIATIONS
TERM/ABBREVIATION DESCRIPTION
Coverage & Scheduling – Fast Data; a business unit in charge of creating and
evaluating the schedule of Fast Data games the company covers; it authorises ticket
CSF and travel costs and makes sure that games are offered and confirmed in time. It is
in charge of providing and maintaining the master data of its area regarding
competitions, competitors and venues.
A position within the Regional Operations Management; a person in charge of the
Country Operations
Fast Data coverage in one or more countries (Scout trainings, game offers and
Manager
Scout administration).
Data Scout Scout; a person who collects Fast Data of sports events.
Error Points are used for the evaluation of games covered for Fast Data games, in
Error Points
line with the respective Quality Assurance Measures.
A sport-specific level that determines the payment of a Live Scout for covering
Experience Level
games.
Experience Points reflect the Experience Level of Live Scouts. The number of
Experience Points may increase or decrease depending on the quality of the data
Experience Points provided as well as the Live Scouts’ general performance, the amount of games
they have scouted and the duration of their cooperation with the company. They
also determine the payment of Live Scouts.
Field Operations; a business unit in charge of international operations and affairs
concerning Regional Operations Managers, Local Operations Managers, Country
Operations Managers, Correspondents, Scouts and Scout networks. It organises the
FieldOps
company’s activities concerning the network of Scouts in the countries we offer
games from, dealing with matters like human resource planning, human resource
development, recruitment and any kind of communication.
An inter-divisional team in charge of assisting the Scouts during a game, making all
Game Supervision game-related decisions on matchday and carrying out the communication with our
customers about the games that are covered on the respective day.
A request created on the Operations Website if the game data is edited in the Game
Edit form and the changes need to be confirmed by another user; whether or not a
Game Update Request
request is created depends on confirmation statuses and on when the changes are
made.
OWS Operations Website
PDA Personal Digital Assistant
PGC Pre-Game Check
Quality Assurance - Fast Data; a business unit mainly in charge of the internal and
external reporting regarding the quality of the Fast Data product and game-related
incidents. It runs the evaluation process of the quality of Fast Data coverage by
using key performance indicators. This also includes requesting Game Reports for
QA
serious game incidents, gathering Bad Connectivity Reports for problematic venues,
supporting Integrity Operations – Fast Data in their investigations. Furthermore,
Quality Assurance – Fast Data is in charge of quality-related client queries and
publishes internal recommendations on improving the quality of the product.
A role within Quality Assurance – Fast Data; a person in charge of evaluating the
QA Administrator - Fast
quality of game coverage and providing statistics of the games for customers and
Data
other business units.
Recruitment & Services; a business unit within Field Operations in charge of the
administration of their international recruitment process. In addition, the team
members deal with other administrative tasks concerning Scout and country data,
R&S
and issue work certificates, official letters and ID cards for Scouts and Country
Operations Managers. Furthermore, Recruitment & Services handles PDA logistics
and troubleshooting as well as connectivity issues.
A business unit in charge of all Local Operations Managers, Country Operations
Regional Operations
Managers, Scouts and Correspondents and their administration. It is responsible for
Management
expanding the network into new countries and for reaching our coverage goals.
A phone number serving as a primary contact for Scouts on matchday - when the
Scout Hotline
Scouts are not logged in - to communicate essential information.

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TERM/ABBREVIATION DESCRIPTION
A position within the Game Supervision team; a person who supervises games
within one of the Fast Data hubs, who helps the Scout during the games and also
Supporter
checks his/her performance; the Supporter enters data in case the connection
collapses (then the Scout reports to the Supporter on the phone).
TABLE 3 - TERMS AND ABBREVIATIONS

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2 GENERAL FEATURES
2.1 LOGIN

FIGURE 1 - LOGIN

Enter your username and password, select the sport and enter the code to log in to the
Operations Website.

2.1.1 FORGOT PASSWORD

In case you have forgotten your password, you can request a link to reset it. Click on Forgot
password?, enter your username and press Send link.

FIGURE 2 - RESET PASSWORD

Please note, that the reset link that you receive via email expires after 30 minutes.

2.2 SYSTEM

FIGURE 3 - SYSTEM

2.2.1 ACADEMY
The Academy Website can be accessed directly by clicking the corresponding button.

2.2.2 CHANGE PASSWORD

This section allows you to change your password when necessary. Keep your password safe
and do NOT share it with anybody else. In case you suspect that your password has been
compromised, send an email to your superior immediately.

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 FIGURE 4 - CHANGE PASSWORD

Note: The password used for the Operations Website is the same that is used for logging in to
the Mobile Client. Remember that changing the password on the website also affects the login
for the software on the PDA.

Note: The password has to consist of at least six characters. For security reasons, it is
advisable to use upper case/lower case or letter/number combinations. However, too
complicated combinations should be avoided due to the fact that the PDA’s keyboard
functionality is limited and it should not take too much time to enter the password.

2.2.3 LOGOUT
Click the Logout button to log out from the Operations Website.

2.3 SPORT SELECTION

FIGURE 5 - SPORT SELECTION

Users of the website who work with various sports can switch between them directly by using
the drop-down menu in the upper right corner. It is not necessary to log out and log in again.

2.4 TIME FORMAT

FIGURE 6 - TIME FORMAT

In the upper right corner of the screen you can choose the time zone in which the times are
displayed throughout the website. The options to select from in the drop-down menu are GMT,
Local/Browser and Venue. When choosing the Venue option, the game start times are

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displayed in the time zone format of the respective venue. This feature may be useful when
checking games that take place in different time zones. Generally, the use of the
Local/Browser setting is recommended for Scouts, to avoid mistakes with the actual game
start times.

2.5 FAVOURITE START PAGE

You can choose your favourite start page by navigating to the respective view and clicking the
star symbol in the header. The selected page will then be displayed after the login.

FIGURE 7 - FAVOURITE START PAGE

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3 SCOUT MENU

FIGURE 8 - SCOUT MENU

3.1 DASHBOARD/WELCOME

FIGURE 9 - PERSONAL STATISTICS

When you log in to the Operations Website, the Dashboard opens. On top of the Dashboard,
some personal statistics are displayed:
> Calculated level
The calculated level is updated once a month and refers to the total number of Experience
Points that you have collected in your Perform career so far. The value may not correspond
with your current score of Experience Points due to the deduction of Experience Points.
> Payout level
Shows your current Experience Level that is used to calculate the match fee (only applicable
to Live Scouts).
> Current Experience Points
Shows the current amount of Experience Points. A downgrade of the Experience Level as
compared to the calculated level happens due to the deduction of Experience Points.
> Required scores for next level
Shows how many Experience Points you need to reach the next Experience Level.
On the right side, a graph shows you how many percent of the required points to reach the
next level have already been collected.

3.2 CONFIRMING A GAME

On the Dashboard, upcoming games are displayed and you have the possibility to confirm
them.

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Important: Games that have not yet been confirmed by a Scheduler are also displayed in the
Upcoming Games section of the Dashboard and you can confirm or decline them. However,
although such games are assigned to you and you are able accept them, it is not certain if
they will be covered.

FIGURE 10 - GAME CONFIRMATION

After you have clicked on the green plus to the right of the game you want to confirm, the
following pop-up will appear.

FIGURE 11 - GAME CONFIRMATION – CHOOSING THE TICKET OPTION

Please select the appropriate option regarding the ticket status and continue by entering your
means of transport as shown in the figure below.

FIGURE 12 - GAME CONFIRMATION – CHOOSING MEANS OF TRANSPORTATION

Please make sure to select the correct means of transport since this will affect your travel
costs. After you have entered all information correctly, click Confirm. The green plus and the
red X next to the game data will then disappear. The question mark symbol in the SC column
(Scout Confirmation) of the table will be replaced by a tick and you will not be able to make
any further changes.

3.2.1 GAME CONFIRMATION DEADLINES

Games that have been assigned to you by the Country Operations Manager, must be
confirmed as early as possible, as it is very important to deliver a correct schedule to our
customers. Also, Game Supervision needs to know, as early as possible, if a game is being
covered since they need to schedule the Supporter shifts. At the very latest, the games must

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be confirmed two days in advance by 12:00 CET. If you are in North- or South America, the
games have to be confirmed two days in advance by 18:00 CET.
MATCHDAY SCOUT CONFIRMATION DEADLINE SCOUT CONFIRMATION DEADLINE - AMERICAS
LOCAL TIME VIENNA TIME VIENNA TIME
Thursday Tuesday 12:00 Tuesday 18:00
Friday Wednesday 12:00 Wednesday 18:00
Saturday Thursday 12:00 Thursday 18:00
Sunday Friday 12:00 Friday 18:00
Monday Saturday 12:00 Saturday 18:00
Tuesday Sunday 12:00 Sunday 18:00
Wednesday Monday 12:00 Monday 18:00
TABLE 4 - GAME CONFIRMATION DEADLINES

Examples:
> If you have been assigned to a game in France for Saturday evening (local time), the game
has to be confirmed no later than Thursday 12:00 CET.
> If you have been assigned to a game in the USA for Wednesday evening (local time), the
game has to be confirmed no later than Monday 18:00 CET.

3.3 REJECTING A GAME

FIGURE 13 - GAME REJECTION

Rejecting a game works almost the same way. If you want to reject a game, click on the red X
to the right of the respective game. The following pop-up will appear.

FIGURE 14 - GAME REJECTION POP-UP

Enter the reason why you are not able to cover the game and confirm by clicking Reject. The
green plus and red X beside the game you have just rejected will disappear. The question
mark symbol in the SC column of the table will be replaced by a red X and you will not be able
to make any more changes.

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 Important: Only reject a game if you have a good reason and are unable to make it to the
venue. Being available for scouting games is one of the key elements of being a Data Scout. If
you have too many rejected games, we will ask other Scouts to cover games near your place
of living before they ask you.

Important: If you have to reject a game that your Country Operations Manager assigned to
you, do it as early as possible!

3.4 GAME UPDATE REQUESTS

On the Dashboard, you have the possibility to create Game Update Requests for the games
that are assigned to you. A Game Update Request can only be created if you have already
confirmed the respective game.

Important: Please be proactive and check the correctness of fixtures on a regular basis, even
before the Pre-Game Check becomes available.

FIGURE 15 - GAME UPDATE REQUEST

When clicking on the edit icon for a game, the Game Edit window opens. In this window, you
have the possibility to change the following details of the fixture:
> Competition
> Competitor 1
> Competitor 2
> Venue
> Game start time and date
> Home advantage
Leaving either a weblink or a comment that explains the information that has changed, is
mandatory.

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 FIGURE 16 - GAME EDIT WINDOW

To change the competition, competitor 1 or competitor 2, click on the respective drop-down

menu and select the correct entry.

The Competition Information section displays details about the competition such as the
playtime, overtime, penalty shootout, sin bin, VAR or assist information.

To change the Home advantage, click on the respective drop-down menu and select the
correct option.

To change the venue, click the Change Venue button and enter the country, the city and the
venue in the pop-up that appears.

FIGURE 17 - CHANGE VENUE

Note: In case the correct options for the competition, the competitors or the venue are not
available in the drop-down menus, please contact your Country Operations Manager.

To change the game start time and date, change the data in the Game date field by entering
the correct details directly. Alternatively, you can click on the calendar icon and perform the
changes.

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After you have finished the update of the relevant information, click on Save.

Important: Please be aware that the changes are not automatically adopted in the system but
that a Game Update Request is created. The request will be double checked and then either
confirmed or declined by your Country Operations Manager or Game Supervision.

Important: You will receive an SMS once your Game Update Request is approved/declined by
your Country Operations Manager or Game Supervision.

3.5 PRE-GAME CHECK

You have to check the correctness of the fixture for all games that you cover. All upcoming
confirmed games are also displayed in the Games without Pre-Game Check section of the
Dashboard. The check must be performed at least 24 hours but not later than 8 hours ahead of
the scheduled game start.

To perform the Pre-Game Check, click the Check button of the respective game in the Games
without Pre-Game Check section on the Dashboard and the Pre-Game Check window is
opened.

Compare the game start time, the competitors, the competition and the venue with various
sources. Check any available sources to find out about the jersey colours of the teams.

Describe the source precisely in the following Pre-Game Check window.

FIGURE 18 - PRE-GAME CHECK

3.5.1 PRE-GAME CHECK – CORRECT FIXTURE DATA

In the Pre-Game Check window, all important details concerning the fixture are displayed.
Thoroughly check the data for the competition, the competitors, the venue, the game start
time and date.

From the Source drop-down menu, you need to select the type of source you used to verify the
fixture details.

Important: Websites are the preferred sources for the Pre-Game Check and you should
always try to provide a website as the primary source.

Copy and paste the link to the website into the text field below the Links box (see FIGURE 19 -
PRE-GAME CHECK window). When you press the Add button, the link is moved to the Links box
above.

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Note: It is highly recommended to upload a screenshot from the website you have used as the
Pre-Game Check source to the Comment box.

In case you had to use a source other than a website for confirming the game details, select
the respective option in the drop-down menu. Make sure to provide a detailed explanation in
the Comment box and upload pictures/screenshots from the source (e.g. newspaper) you have
used, if available.

FIGURE 19 - PRE-GAME CHECK WINDOW

Note: If you have compared the fixture’s data with a website, the exact link to the source has
to be provided (e.g.
http://www.uefa.com/uefachampionsleague/season=2017/matches/index.html#md/33113). It
is not sufficient to add a comment such as “Seen on UEFA website/ http://www.uefa.com/”.

Furthermore, you need to enter the jersey colours for competitor 1 and 2. Click on all parts of
the jerseys and add the respective colours. If the jerseys are plain, tick the plain colour box.

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 FIGURE 20 - ADD JERSEY COLOURS

Important: If you cannot find any information about the jersey colours, enter jersey colours
that may be correct (e.g. check the colours of the club emblem).

Note: If the jersey colours of both teams are the same, enter the colours of the respective
away kit for competitor 2.

When you have entered all relevant details, click Save to confirm the entries and to finally
confirm the Pre-Game Check. The game will no longer be displayed in the list.

3.5.2 PRE-GAME CHECK – INCORRECT FIXTURE DATA

In case the fixture data is incorrect when you perform the Pre-Game Check, you still have the
possibility to create a Game Update Request in the Pre-Game Check window as described in
chapter 3.4 GAME UPDATE REQUESTS. Scroll down to the Fixture Data section and tick the
Fixture data incorrect box which enables you to edit the game details.

FIGURE 21 - GAME EDIT WITHIN PRE-GAME CHECK WINDOW

Thoroughly compare the data to that provided in the sources and change if necessary. By
pressing the Save button, a Game Update Request is created.

If you press the Reset button, all changes in the Pre-Game Check window will be cleared. By
pressing the Cancel button, the Pre-Game Check process will be cancelled.

Important: The Pre-Game Check has to be performed even if the data displayed on the OWS
differs from the information of the official web source. It is mandatory to create a Game
Update Request within the Pre-Game Check Window whenever the fixture data is incorrect.

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 Important: If you find a mistake with the fixture information on the day the game takes
place, call the Scout Hotline immediately after you have created the Game Update Request. In
case you notice any changes in the fixture before matchday, there is no need to contact the
Country Operations Manager or the Scout Hotline as the relevant details have already been
forwarded via the Game Update Request.

3.6 PAST GAMES

In the Past Games section on the Dashboard, all finished games are displayed. Here, you can
check all game evaluations and enter travel, ticket, accreditation and extra costs. Additionally,
voice recordings and pictures may be uploaded here, if requested.

Note: For information about the payment system, please refer to the Scout Payment Info File.

3.6.1 TICKET, TRAVEL, ACCREDITATION AND EXTRA COSTS

You have the possibility to enter and confirm costs for games in the Past Games section. Open
the Money window by clicking on the green plus icon of the game for which you want to enter
costs or upload required stubs and receipts.

FIGURE 22 - PAST GAMES

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 FIGURE 23 - COST CONFIRMATION (PAST GAME SECTION)

The travel type needs to be defined and the following options are available:
> Undefined: Select this option if you did not travel by car of public transport.
> Car: The distance must be greater than 10 km one way. Country Operations Managers need
to define the distance from the Scout’s home to the venue of the team they scout. This is
the only way for Scouts to get their travel costs reimbursed.
You can enter additional travel costs (e.g. parking fees) which will be reimbursed as well when
proof is uploaded after the game has finished.
> Public Transport: The distance must be greater than 10 km one way. You are requested
to upload ticket scans when it comes to public transport costs. Costs without proper ticket
uploads will not be compensated.
Scouts who do not hold a season ticket for a particular team are entitled to receive
compensation for ticket costs. Nevertheless, it is compulsory to upload a picture or scan of the
ticket. If there are any problems with the ticket or the travel costs, contact your Country
Operations Manager.

Important: Public transport and ticket costs without proper ticket scans will not be
reimbursed.

In case Scouts manage to negotiate free admission to games without the help of the company,
they are entitled to receive 50% of the regular ticket price as a reward. However, this only
applies if the company has not already paid for accreditations or press passes for the Scouts or
the main workload in obtaining such accreditations rested with the Country Operations
Manager or the company.

If the Scout is eligible to receive the reward, he/she has to enter the accreditation costs and
provide proof of these costs after the game has finished e.g. a picture of the regular ticket

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price or a link to the official ticket website.

Currently, the extra costs only apply in exceptional cases. They have to be approved by
Regional Operations Management before a game is offered at all. Do not enter extra costs until
your Country Operations Manager tells you to do so.

Important: After you have entered the costs and pressed Save in the Money window, tick the
box next to the green plus icon and press Save to confirm the costs.

Important: Please be aware that costs can only be entered and confirmed until the end of the
month of the concerned performance review period.
Example: Costs for a game that was covered on the 23rd of May can be entered until the 31st
of May. However, the costs for a game that took place on the 26th of May can be entered and
confirmed until the 30th of June.

3.6.2 CHECKING GAME EVALUATIONS

Next to the games you have covered you find the scores of procedural, data and total Error
Points (P/D/T) for the individual games as soon as the QA Administrators have finished
evaluating your games. To view detailed comments concerning a specific evaluation click on
the respective box displaying the Error Point score you want to know more about.

FIGURE 24 - EVALUATIONS

The Event Rating Confirmation window is opened, providing detailed information on the
respective game. The comments left by the QA Administrator are shown here as well as the
complete command sequence and all statistics based on the events sent.

If you have any questions regarding an evaluation, please contact your Country Operations
Manager. You can either send an email, or use the Complain Rating box at the bottom of the
Event Rating Confirmation window, which is activated after the evaluation has been confirmed
(see FIGURE 25 – COMPLAIN RATING). You will also receive regular feedback on your Error
Point scores from your Country Operations Manager.

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 FIGURE 25 – COMPLAIN RATING

3.6.3 FEEDBACK
After every game, you also have the possibility to give your own feedback. Use the Scout
Feedback box in the Event Rating Confirmation window of the specific game to add comments.
If there was, for example, a tricky situation during the game that may need further
clarification, you can post a statement into the Scout Feedback box immediately after the
game. You can also give feedback about the Supporter, in case he/she was either very helpful
or if there were any issues that you would like to address.

Important: Make sure that your comment is written in English and that your language is
appropriate. Please be aware that only game-related comments will be considered.

FIGURE 26 - SCOUT FEEDBACK

3.6.4 FILE UPLOADS

In case voice recordings or pictures have been requested, you have the possibility to upload
the files in the Past Games section of the Dashboard. Click on the respective icon of the
concerned game and the File Upload window is opened.

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 FIGURE 27 - PAST GAMES (FILE UPLOAD)

FIGURE 28 - FILE UPLOAD

In the File Upload window, press Choose File and select the respective file from your computer.
You may attach more than one file, if necessary. When the upload is complete, press Save and
the file(s) are then linked to the game.

Important: The pictures and voice recordings must not be manipulated before they are
uploaded or emailed to comply with the requirements from Quality Assurance – Fast Data and
Integrity & Security. For more information regarding the pictures, please refer to the Scout
Manual of the sport(s) you cover.

Note: In case you need to upload files for games that you have already confirmed, select the
blank option for the Costs filter. All games will now be displayed, whether you have confirmed
them or not.

3.7 PAYMENT CONFIRMATION

Whenever payments are made, the Payments section appears on the Dashboard. You have to
confirm payments by clicking Received as soon as the correct amount of money has been
received.

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 FIGURE 29 - PAYMENT CONFIRMATION

In the example shown in the screenshot above, the Scout received a payment of € 178.21 for
September 2015.

The amount consists of € 139.98 for scouting games and € 25.99 for ticket cost
reimbursement. Please note that the travel costs of € 12.24 are refunded because the Scout
travelled more than 10 kilometres one way to the venue.

3.8 CONTACT RUNNINGBALL

FIGURE 30 - CONTACT RUNNINGBALL 1

You can use this section to communicate with RunningBall if you have any questions or
concerns your Country Operations Manager cannot resolve. The messages are directed to the
Regional Operations Management and to the Country Operations Manager in charge.

Once you click Contact RunningBall in the menu, your contact information will be displayed on
top of a message box. Please enter your message and send it by clicking the Send button.

FIGURE 31 - CONTACT RUNNINGBALL 2

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Important: Since your requests will be handled by the Regional Operations Management staff,
please use this option only if you could not clarify the problem with your Country Operations
Manager.

3.9 DOWNLOADS

FIGURE 32 - DOWNLOADS

This section offers relevant files to download such as manuals and forms.

3.10 SCOUT DATA

FIGURE 33 - SCOUT DATA

This section displays your personal data. It is very important that everything is kept up to
date. Incorrect information may result for example in the Support not being able to reach you
in case of problems due to an incorrect phone number, or that your payment cannot be
processed due to a change of your email address.

Important: Please make sure that your data is kept up to date. Inform your Country
Operations Manager about any relevant changes regarding your contact information (phone
number, email address, address etc.) or other changes affecting your availability to work as
soon as possible by writing an email to him/her.

3.11 TRAVEL/TICKET CALCULATOR

This chapter is only relevant for Live Scouts.

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 FIGURE 34 - TRAVEL/TICKET CALCULATOR

You can use this section to calculate the travel and ticket costs paid in Euro for your games. To
do so, choose your local currency, enter the ticket costs and click on Calculate. A pop-up
window will appear displaying the ticket costs in Euro.

FIGURE 35 - CALCULATING TICKET COSTS

To calculate your travel costs in Euro when choosing the car option, select your country and
enter the number of kilometres you have to travel and click on Calculate. Another pop-up
window will display the travel costs in Euro. Note that entering a range below 10 km will result
in travel costs of 0 Euros since travel costs for car travel are not refunded below this range.

FIGURE 36 - CALCULATING TRAVEL COSTS

3.12 CREATE TRAINING GAMES

In this section, you have the possibility to create training games.

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 FIGURE 37 - CREATE TRAINING GAME

When you open the Create Training Game(s) view, most of the data is already filled in and
cannot be changed.

When creating games, you need to take into consideration that:

> It is not possible to create games with a game start time in the past.
> You may not create training games during the peak times (Friday 11:00 pm – Sunday 10:00
pm).
> The number of training games is limited to six per day.
> Training games can only be created for the next 7 days.

FIGURE 38 - CREATE TRAINING GAME(S) VIEW

In case that master data for the training game is missing (e.g. the competition is not
available), you will receive an error message which prompts you to contact your Country
Operations Manager.

3.13 GAME DATA

This section provides you with an overview of your past and future games. Details such as
their game status (Open, Finished, Cancelled, Declined) is indicated and for cancelled games a
Cancellation Reason is displayed.

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FIGURE 39 - GAME DATA

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4 PDA MENU
This menu is used for most PDA-related matters.

FIGURE 39 - PDA MENU

4.1 PDA REQUEST (RECEIVING A PDA)

When a new PDA is sent to a Scout, a PDA Request is displayed in the Scout’s Dashboard. It
can be opened by clicking on the request’s ID.

FIGURE 40 - DASHBOARD PDA REQUEST

Note: In case a PDA is sent from a Country Operations Manager or another Scout, the request
is called PDA Switch Request. The procedure is the same, although there are minor differences
in the request’s appearance.

FIGURE 41 - PDA RECEIVED

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Once the PDA is received, you have to acknowledge the PDA, check if the PDA ID and the SIM
card number are correct and then tick the PDA Acknowledgement check box as marked in the
screenshot above. The following window will pop up.

FIGURE 42 - PDA ACKNOWLEDGEMENT

Read the text and confirm that you have read the text and accepted the acknowledgement.
Then click Close to get back to the PDA Request form.

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 FIGURE 42 - PDA ACKNOWLEDGED

The automatically generated PDF file can be opened and reviewed.

Finally, set the status of the request to Acknowledged and click Save. The PDA Request will
then disappear from the Dashboard.

Note: Failure to do this will result in you being blocked or it may delay your promotion to
Scout.

4.2 PDA SUPPORT REQUEST

In the event that something is wrong with your PDA, you can fill in the PDA Support Request
(see FIGURE 43 - PDA SUPPORT REQUEST). This form should be used to report all kinds of
problems you may face with the hardware or the software while scouting.

A PDA Support Request will either be dealt with by your Country Operations Manager directly
or by the PDA Administrator. Both, you and your Country Operations Manager can forward the
request to the PDA Administrator for support.
1) Fill in a PDA Support Request (go to PDA > PDA Support Request, choose a reason,
select the functionality of your PDA, fill in a description and click Apply).
2) The fields with the contact data are preselected. Make sure all the information given is
correct.
3) Provide a detailed description of the problem/malfunction: Explain WHAT has happened,
WHERE it happened and WHEN it happened. The more precise the description is, the
more likely it is that the problem can be solved. Please also specify if there have
already been attempts to solve the problem. Make sure you also mention the
troubleshooting routines you already went though as well as the results.
4) After you saved, the request is displayed on your Dashboard and will be reviewed by
your Country Operations Manager who may then proceed with the troubleshooting.

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 FIGURE 43 - PDA SUPPORT REQUEST

5) In case your Country Operations Manager found a solution to your problem and
provides instructions for you to solve it, the request is displayed on your Dashboard
with the status Resolved.

FIGURE 45 - PDA SUPPORT REQUEST ON SCOUT DASHBOARD

6) Open the request and follow the instructions.

7) If you could solve the problem, set the request’s status to Closed, enter a comment and
click Save.
8) If your Country Operations Manager’s instructions could not help you to solve the
problem, fill in the Action(s) taken box, set the request’s status to In Progress by PDA
Admin and click Save to forward your request to the PDA Admin for support.
9) In case the PDA Admin found a solution to your problem and provides instructions for
you to solve it, the request is again displayed on your Dashboard with the status
Resolved. Follow the instructions. If you could solve the problem, set the request’s
status to Closed, enter a comment and click Save.

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 FIGURE 46 - PDA SUPPORT REQUEST – CLOSED

10) If you could not solve the problem, you can forward the request to the PDA Admin
again.

4.3 PDA EQUIPMENT REQUEST

The PDA Equipment Request is used for ordering accessories such as batteries and pens.
Please use this request only if the problem is obviously related to PDA equipment (battery
always empty, pen lost etc.). For all other problems please use the PDA Support Request.
1) Fill in a PDA Equipment Request (go to PDA > PDA Equipment Request, choose a
reason, fill in a description and click Apply). The request is displayed on your Dashboard
and will be reviewed by your Country Operations Manager.

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 FIGURE 44 - SCOUT CREATES REQUEST

FIGURE 45 - SCOUT HAS NEW EQUIPMENT REQUEST ON HIS/HER DASHBOARD

2) The Country Operations Manager comments on the request and accepts the PDA
Equipment Request if it is reasonable.
3) At this stage, you can see on the Dashboard that the request has been accepted by the
Country Operations Manager, i.e. the request has the status Accepted by SM.

FIGURE 46 - COUNTRY OPERATIONS MANAGER ACCEPTED REQUEST

4) If your Country Operations Manager declines your request, you can see the request in
the Request overview and read your Country Operations Manager’s comment.
5) As soon as your Country Operations Manager has approved the request, the PDA Admin
reviews it. If the request is approved, it is displayed on your Dashboard as Accepted by
PDA Admin.

FIGURE 50 - REQUEST ACCEPTED BY PDA ADMIN

6) Should the PDA Administrator decline your request, you can see it and read the
comments after filtering for declined requests.
7) Open the request and follow the instructions, i.e. buy equipment or wait for the
equipment to be sent to you from the headquarters.
8) If you are instructed to buy the equipment locally, the costs will be reimbursed. After
pressing the Upload button of the Equipment receipt field, the Create Billing Request
window pops up.

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 FIGURE 47 - BUY EQUIPMENT LOCALLY

FIGURE 48 - CREATE BILLING REQUEST FOR EQUIPMENT

Enter the amount and upload the file. By pressing Save, the Billing Request (see chapter 5.1
BILLING REQUEST) is created and will be processed by the Country Operations Manager and
the team in charge.

Important: Do NOT buy equipment before you receive the approval because unapproved
costs will not be reimbursed.

Note: Reimbursement of equipment costs will only be approved when the Billing Request is
linked to the respective PDA Equipment Request. Hence, always create the according Billing
Request in the PDA Equipment Request using the Upload button.

4.4 PDA SWITCH REQUEST (SENDING A PDA)

It may happen that a Scout needs to send a PDA back to his/her Country Operations Manager

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or to another Scout. A PDA Switch Request has to be created and the Scout who needs to send
the PDA will see the request on his/her Dashboard with the status Requested by SM.

FIGURE 49 - PDA SWITCH REQUEST IN DASHBOARD

Open the request by clicking on the ID number. Note down the name and the address of the
recipient (see below) and send the PDA. Close the window by using the Close button as this
does not change the status of the request.

FIGURE 50 - PDA SWITCH REQUEST/STEP 1

After having posted the PDA, open the request again, enter the name of the company/service
that was used for the shipment into the field Shipment method and fill in the Tracking No. if
available (see FIGURE 51 - PDA SWITCH REQUEST/STEP 2).

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 FIGURE 51 - PDA SWITCH REQUEST/STEP 2

When you press the Save button, the Cost Compensation pop-up is displayed (see below).

FIGURE 52 - COST COMPENSATION

In case you had shipping costs, click Yes and the Create Billing Request window is opened.
Enter the amount and upload the receipt for the shipping costs. By pressing Save, a Billing
Request is created which will be processed by the Country Operations Manager and the team
in charge.

FIGURE 53 - CREATE BILLING REQUEST FOR SHIPPING COSTS

Note: Shipping costs are only reimbursed when the Billing Request is created directly from the
associated PDA Switch Request.

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5 ACCOUNT MENU

FIGURE 54 - ACCOUNT MENU

5.1 BILLING REQUEST

You use the Billing Request to request the reimbursement of your expenses. Only in
exceptional cases (e.g. very bad internet connection) the Country Operations Manager can
create the request for you.

When the menu is opened, the fields Request type and User are already filled in. Please keep
in mind that some accounting entries can be selected individually, while others can only be
used in combination with an associated budget. The amount and – if applicable - the affected
game must be entered. Before you complete the form, stub(s) must be uploaded. You can
upload up to five attachments.

FIGURE 55 - BILLING REQUEST

Click the Add button and the data are displayed in the table below. It is still possible to edit the
data by pressing the pen icon. When the data are finally correct, press the Update button. You
now have the possibilities to cancel the created request(s), to add further requests and to save
all entries.

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 FIGURE 56 - BILLING REQUEST ENTRIES

The requests are automatically forwarded to your Country Operations Manager who approves
or declines them. In case the request is approved, it will be further processed by the team in
charge (Regional Operations Management, R&S or CSF). Depending on their decision, the
request will be displayed on your Dashboard with either the status Declined by Admin or Ready
for Payout.

5.2 ADVANCE REQUEST

The Advance Request works similarly as the Billing Request and is used to request expenses
when the money is needed in advance. However, an estimated amount is paid out and the
upload of the proof for the actual costs is required later in the process. The difference –
positive or negative – between the paid out amount and the actual costs will either be
deducted from or added to the next payment.

5.3 BILLING REQUEST FOR A SEASON TICKET

Basically, the workflow for creating Billing Requests for season tickets is the same as for other
Billing Requests. However, additional data have to be entered; the validity period of the ticket
has to be selected as well as the competitor.

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 FIGURE 57 - BILLING REQUEST FOR SEASON TICKET

When the Add button is clicked, the Season Ticket Acknowledgement pops up and has to be
confirmed.

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 FIGURE 58 - SEASON TICKET ACKNOWLEDGEMENT

A PDF file of the Season Ticket Acknowledgement is created and can be downloaded.

FIGURE 59 - SEASON TICKET ACKNOWLEDGEMENT PDF FILE

After clicking the Add button again, the request is displayed in the table below and can be
edited or deleted. In case you have finished editing a request, click the Update button.

FIGURE 60 - UPDATE BILLING REQUEST FOR SEASON TICKET

When the data are entered correctly, click the Save button and the request is automatically
forwarded to your Country Operations Manager who will further process it before it is sent to
the team in charge (Regional Operations Management, R&S or CSF).

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 FIGURE 61 - SAVE A BILLING REQUEST

As soon as the request has been approved by the team in charge, it will be displayed with the
status Ready for Payout in your Request overview.

FIGURE 62 - APPROVED BILLING REQUEST FOR SEASON TICKET

In case the money for a season ticket is needed in advance, an Advance Request has to be
created.

5.4 ACCOUNT OVERVIEW

In the Account Overview you have the possibility to check your invoices. After selecting the
period, all invoices are displayed providing details of all approved accounting entries.

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 FIGURE 63 - ACCOUNT OVERVIEW

When the Export button is pressed, a PDF file which can be used as a pay stub is generated
and can be downloaded.

FIGURE 64 - GENERATED PDF FILE

5.5 SCORE ACCOUNT OVERVIEW

The Score Account Overview displays your current Experience Point score as well as the
calculated level. The calculated level represents the level at the time of the check and may
differ from the Experience Level on which the payment depends which is only determined once
a month (for further information please refer to the Scout Payment Info File).

FIGURE 65 - SCORE ACCOUNT DETAILS

All positive/negative Experience Points as well as bonus points for a certain period are
displayed when the respective timeframe is selected.

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 FIGURE 66 - SCORE ACCOUNT ENTRIES

5.6 LEADERBOARD
In the Leaderboard section, three tables show the current top ten Scouts regarding the
Experience Point score in your country, on your continent and worldwide. Furthermore, your
individual rankings are displayed.

FIGURE 71 - LEADERBOARD AUSTRIA

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6 APPENDIX
6.1 TABLE OF TABLES
TABLE 1 - REVISION HISTORY 2
TABLE 2 - REFERENCES 2
TABLE 3 - TERMS AND ABBREVIATIONS 4
TABLE 4 - GAME CONFIRMATION DEADLINES 10

6.2 TABLE OF FIGURES

FIGURE 1 - LOGIN 5
FIGURE 2 - RESET PASSWORD 5
FIGURE 3 - SYSTEM 5
FIGURE 4 - CHANGE PASSWORD 6
FIGURE 5 - SPORT SELECTION 6
FIGURE 6 - TIME FORMAT 6
FIGURE 7 - FAVOURITE START PAGE 7
FIGURE 8 - SCOUT MENU 8
FIGURE 9 - PERSONAL STATISTICS 8
FIGURE 10 - GAME CONFIRMATION 9
FIGURE 11 - GAME CONFIRMATION – CHOOSING THE TICKET OPTION 9
FIGURE 12 - GAME CONFIRMATION – CHOOSING MEANS OF TRANSPORTATION 9
FIGURE 13 - GAME REJECTION 10
FIGURE 14 - GAME REJECTION POP-UP 10
FIGURE 15 - GAME UPDATE REQUEST 11
FIGURE 16 - GAME EDIT WINDOW 12
FIGURE 17 - CHANGE VENUE 12
FIGURE 18 - PRE-GAME CHECK 13
FIGURE 19 - PRE-GAME CHECK WINDOW 14
FIGURE 20 - ADD JERSEY COLOURS 15
FIGURE 21 - GAME EDIT WITHIN PRE-GAME CHECK WINDOW 15
FIGURE 22 - PAST GAMES 16
FIGURE 23 - COST CONFIRMATION (PAST GAME SECTION) 17
FIGURE 24 - EVALUATIONS 18
FIGURE 25 – COMPLAIN RATING 19
FIGURE 26 - SCOUT FEEDBACK 19
FIGURE 27 - PAST GAMES (FILE UPLOAD) 20
FIGURE 28 - FILE UPLOAD 20
FIGURE 29 - PAYMENT CONFIRMATION 21
FIGURE 30 - CONTACT RUNNINGBALL 1 21
FIGURE 31 - CONTACT RUNNINGBALL 2 21
FIGURE 32 - DOWNLOADS 22
FIGURE 33 - SCOUT DATA 22
FIGURE 34 - TRAVEL/TICKET CALCULATOR 23
FIGURE 35 - CALCULATING TICKET COSTS 23
FIGURE 36 - CALCULATING TRAVEL COSTS 23
FIGURE 37 - CREATE TRAINING GAME 24
FIGURE 38 - CREATE TRAINING GAME(S) VIEW 24
FIGURE 39 - GAME DATA 25
FIGURE 40 - DASHBOARD PDA REQUEST 26
FIGURE 41 - PDA RECEIVED 26
FIGURE 42 - PDA ACKNOWLEDGED 28
FIGURE 43 - PDA SUPPORT REQUEST 29

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FIGURE 44 - SCOUT CREATES REQUEST 31
FIGURE 45 - SCOUT HAS NEW EQUIPMENT REQUEST ON HIS/HER DASHBOARD 31
FIGURE 46 - COUNTRY OPERATIONS MANAGER ACCEPTED REQUEST 31
FIGURE 47 - BUY EQUIPMENT LOCALLY 32
FIGURE 48 - CREATE BILLING REQUEST FOR EQUIPMENT 32
FIGURE 49 - PDA SWITCH REQUEST IN DASHBOARD 33
FIGURE 50 - PDA SWITCH REQUEST/STEP 1 33
FIGURE 51 - PDA SWITCH REQUEST/STEP 2 34
FIGURE 52 - COST COMPENSATION 34
FIGURE 53 - CREATE BILLING REQUEST FOR SHIPPING COSTS 34
FIGURE 54 - ACCOUNT MENU 35
FIGURE 55 - BILLING REQUEST 35
FIGURE 56 - BILLING REQUEST ENTRIES 36
FIGURE 57 - BILLING REQUEST FOR SEASON TICKET 37
FIGURE 58 - SEASON TICKET ACKNOWLEDGEMENT 38
FIGURE 59 - SEASON TICKET ACKNOWLEDGEMENT PDF FILE 38
FIGURE 60 - UPDATE BILLING REQUEST FOR SEASON TICKET 38
FIGURE 61 - SAVE A BILLING REQUEST 39
FIGURE 62 - APPROVED BILLING REQUEST FOR SEASON TICKET 39
FIGURE 63 - ACCOUNT OVERVIEW 40
FIGURE 64 - GENERATED PDF FILE 40
FIGURE 65 - SCORE ACCOUNT DETAILS 40
FIGURE 66 - SCORE ACCOUNT ENTRIES 41

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