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TQM

OMTQM ASSIGNMENT

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18 views2 pages

TQM

OMTQM ASSIGNMENT

Uploaded by

winterpyro5
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Francis Andrei M.

Holgado

BSA 2 -G1

OMTQM

1. Different Types of Technology and Their Roles in Manufacturing and Service Operations

In manufacturing and service operations, different types of technology play crucial roles in enhancing efficiency,
accuracy, and overall productivity. In manufacturing, automation and robotics are widely used to perform repetitive and
dangerous tasks, reducing labor costs and minimizing human error. Computer-Aided Design (CAD) and Computer-Aided
Manufacturing (CAM) are essential for designing products and translating these designs into precise manufacturing
instructions, which improves product quality and reduces production times. Additive manufacturing, or 3D printing,
allows for the creation of complex parts and prototypes quickly and cost-effectively, which can be particularly valuable
for custom or low-volume production runs.

In service operations, technology also plays a pivotal role. Information technology systems, such as Customer
Relationship Management (CRM) software, help manage customer interactions, improve service quality, and provide
personalized experiences. Point of Sale (POS) systems streamline transactions and inventory management, enabling
better service speed and accuracy. Furthermore, artificial intelligence and machine learning are increasingly being
utilized in both manufacturing and services to optimize processes, predict maintenance needs, and analyze large
datasets for strategic decision-making.

2. How Manufacturing and Service Technology and Analytics Strengthen the Value Chain

Manufacturing and service technology, along with analytics, significantly enhance the value chain by optimizing each
step of the production and service delivery process. In manufacturing, technology like automation, CAD/CAM, and
predictive maintenance helps reduce production costs, increase throughput, and maintain high quality, all of which
contribute to creating more value at each stage of the supply chain. Analytics play a crucial role by providing insights into
operational efficiency, customer preferences, and market trends, enabling companies to make data-driven decisions that
align with customer needs and reduce waste.

In service operations, technology improves value by enhancing customer experiences and streamlining processes. CRM
systems and data analytics allow companies to better understand their customers, tailor services, and anticipate needs,
leading to higher customer satisfaction and loyalty. Additionally, analytics can help in identifying bottlenecks and
inefficiencies in service delivery, allowing for continuous improvement and more effective resource allocation. By
leveraging technology and analytics, both manufacturing and service operations can create more value for customers
while optimizing their own processes and reducing costs.

3. Benefits and Challenges of Using Technology

The use of technology in manufacturing and service operations brings numerous benefits, such as increased efficiency,
accuracy, and consistency in processes. It enables businesses to reduce costs by automating repetitive tasks, improving
quality control, and minimizing errors. Technology also allows for faster production cycles, greater flexibility in
manufacturing, and enhanced customer service capabilities, all of which can provide a competitive advantage.
Additionally, technology enables better data collection and analysis, which can lead to more informed decision-making
and strategic planning.
However, there are also challenges associated with the use of technology. High initial investment costs can be a barrier
for some companies, particularly small and medium-sized enterprises. There is also a need for ongoing maintenance and
upgrades, which can be costly and time-consuming. The implementation of new technologies can lead to disruptions in
existing processes and require significant employee training and adaptation. Furthermore, reliance on technology can
pose risks related to cybersecurity, data privacy, and potential system failures, which could disrupt operations and
negatively impact business continuity.

4. Key Technology Decisions

Key technology decisions in manufacturing and service operations involve choosing the right types of technology that
align with the company’s strategic goals and operational needs. This includes decisions about investing in automation,
robotics, and advanced manufacturing technologies like 3D printing, which can enhance production capabilities and
reduce costs. Companies must also decide on the integration of information systems, such as ERP (Enterprise Resource
Planning) and CRM systems, to streamline operations and improve data management. Additionally, decisions around
data analytics tools and platforms are crucial for leveraging big data to gain insights and drive continuous improvement.
Firms must also consider the scalability of technologies, their compatibility with existing systems, and the potential
return on investment. Finally, companies need to make decisions about cybersecurity measures to protect their data and
ensure the reliability and integrity of their technological infrastructure.

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