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Chapter 1 Introduction To Management and Organizations

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20 views

Chapter 1 Introduction To Management and Organizations

kknk

Uploaded by

trinhb2206346
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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CHAPTER 1

INTRODUCTION TO
MANAGEMENT AND
ORGANIZATIONS Lecturer: Dr. Ong Quoc
Cuong

Learning Outline

Who Are Managers?


•Explain how managers differ from non-managerial
employees.
•Describe how to classify managers in organizations.
What Is Management?
•Define management.
•Explain why efficiency and effectiveness are
important to management.
Learning Outline

What Do Managers Do?


• Describe the four functions of
management. •Explain Mintzberg’s
managerial roles.
• Describe Katz’s three essential managerial skills and
how the importance of these skills changes depending
on managerial level.
What Is An Organization?
• Describe the characteristics of an organization.
•Explain how the concept of an organization is changing
Learning Outline

Why Study Management?


•Explain the universality of management concept.
•Discuss why an understanding of management is
important.
•Describe the rewards and challenges of being a
manager.
Who Are Managers?

• Manager
– Someone who coordinates and oversees the work of
other people so that organizational goals can be
accomplished.
Classifying Managers

• First-line Managers
– Individuals who manage the work of non-managerial
employees who typically are involved with producing
the organization’s products or servicing the
organization’s customers.
– These managers often have titles such as supervisors or
even shift managers, district managers, department
managers, or office managers.
Classifying Managers

• Middle Managers
– Individuals who manage the work of first-line
managers and can be found between the lowest and
top levels of the organization.
– They may have titles such as regional manager,
project leader, store manager, or division manager.
Classifying Managers

• Top Managers
– Individuals who are responsible for making
organization-wide decisions and establishing plans
and goals that affect the entire organization.
– These individuals typically have titles such as
executive vice president, president, managing
director, chief operating officer, or chief executive
officer.
What Is Management?

• Management involves coordinating and


overseeing the work activities of others so that
their activities are completed efficiently and
effectively.
Exhibit 1–1 Managerial Levels
Managerial Concerns

• Efficiency: “Doing things right”, or getting the


most output from the least amount of inputs. •
Effectiveness: “Doing the right things”, or doing
those work activities that will result in achieving
goals
Exhibit 1–2 Effectiveness and Efficiency in
Management
What Do Managers Do?

• Functional Approach
– Planning: defining goals, establishing strategies to achieve
goals, developing plans to integrate and coordinate activities.
– Organizing: arranging and structuring work to accomplish
organizational goals.
– Leading: working with and through people to accomplish
goals.
– Controlling: monitoring, comparing, and correcting work
performance.
Exhibit 1–3 Management Functions
What Do Managers Do?

• Management Roles Approach (Mintzberg)


– Interpersonal roles
• Figurehead, leader, liaison
– Informational roles
• Monitor, disseminator, spokesperson
– Decisional roles
• Entrepreneur, disturbance handler, resource
allocator, negotiator
What Managers Actually
Do (Mintzberg)

• Interaction
– with others
– with the organization
– with the external context
of the organization
• Reflection
– thoughtful thinking
• Action
– practical doing
What Do Managers Do?

• Skills Approach
– Technical skills
• Knowledge and proficiency in a specific field
– Human skills
• The ability to work well with other people individually
and in a group
– Conceptual skills
• The ability to think and conceptualize about abstract
and complex situations concerning the organization
Exhibit 1–4 Skills Needed at
Different Management Levels
What Is An Organization?

• An Organization Defined
– A deliberate arrangement of people to accomplish
some specific purpose (that individuals independently
could not accomplish alone).
• Common Characteristics of Organizations
– Have a distinct purpose (goal)
– Composed of people
– Have a deliberate structure
Exhibit 1–5 Characteristics of

Organizations
Exhibit 1–5 The Changing Organization
Why Study Management?

• The Value of Studying Management


– The universality of management
• Good management is needed in all organizations.
– The reality of work
• Employees either manage or are managed.
– Rewards and challenges of being a manager •
Management offers challenging, exciting and creative
opportunities for meaningful and fulfilling work. •
Successful managers receive significant monetary
rewards for their efforts.
Exhibit 1–6 Universal Need for Management
Exhibit 1–7 Rewards and Challenges
of Being A Manager
The end

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