Raw Work
Raw Work
27403169 C40_PO_Gaurav_Shahane 18 3
27403120 C40_PO_Mayuri_Kadam 8 3
27403105 C40_PO_Sachin_Atre 5 3
SH
A
ST
Type of impact Complete Success/failure count.
(16-06-2023 (12:30 Hrs to 13:36 Hrs)
Failure /
Application Name Impacted Service impact
Revenue/CXX
recovered Total Total Total
in the day Request Success Failure
Customer Support
Advisors were
CTI facing voice issue CXX Partial 95 50
in ISON Dehradun
95 50
Success/failure count. Success/failure count. Success/failure count.
-2023 (16:40 Hrs to 18:05 Hrs) (21-06-2023 (16:40 Hrs to 18:05 Hrs) (15-06-2023 (16:40 Hrs to 18:05 Hrs)
2023 (13:30 Hrs. to 15:45 11-08-2023 (13:30 Hrs. to 15:45 05-08-2023 (13:30 Hrs. to 15:45
Hrs.) Hrs.) Hrs.)
Total % Total Total Total % Total Total Total %
Failure Failure Request Success Failure Failure Request Success Failure Failure
45 47 95 0 0 0 95 0 0 0
45
Circle Impacted
RAJ, HAR, DL
RJ HR DL
ANI Punched Number DateTime AgentName
919884534555 9884534555 8/14/2023 18:42 M34_PO_Mahesh_Giri
917561072051 7561072051 8/8/2023 17:40 M34_PO_Adnan_Shirgaonkar
917561072051 7561072051 8/6/2023 11:57 M34_PO_Adnan_Shirgaonkar
919836774748 9836774748 8/5/2023 17:33 M34_PO_Adnan_Shirgaonkar
918600933877 8600933877 9/13/2023 17:52 M31_PO_KAMLESHBHAI1_RAJGOR
919687680889 9687680889 8/21/2023 10:16 M34_PO_Vivek_Thevar
919687680889 9687680889 8/17/2023 15:02 M34_PO_Vivek_Gurav
919687680889 9687680889 8/7/2023 16:35 M34_PO_Pavithra_Balakrishnan
919687680889 9687680889 8/7/2023 8:46 M34_PO_Dewang_Bhadreshwara
919687680889 9687680889 8/3/2023 9:24 M34_PO_Shaikh_Ayaz
919687680889 9687680889 8/3/2023 8:58 M34_PO_Neha_Pal
919884071150 9884071150 9/3/2023 22:03 M34_PO_Prashant_Kale
SkillGroup CallType
M34_PO_SVCPLUS_TNC CH_M34_PO_199_DMND_TNC
M34_PO_PSNRC_MAL KL_M34_PO_199_PSNRC_MAL
M34_PO_PSNRC_MAL KL_M34_PO_199_PSNRC_MAL
M34_PO_PSNRC_BAN KO_M34_PO_198_PSNRC_BAN
M31_PO_Mass_HIN MH_M31_PO_BAU_HIN
M34_PO_REDX_ENG TN_M34_PO_199_REDX_ENG
M34_PO_REDX_ENG TN_M34_PO_199_REDX_ENG
M34_PO_SVCPLUS_ENG TN_M34_PO_REDX_BAU_ENG
M34_PO_REDX_ENG TN_M34_PO_199_REDX_ENG
M34_PO_REDX_ENG TN_M34_PO_199_REDX_ENG
M34_PO_REDX_ENG TN_M34_PO_199_REDX_ENG
M34_PO_PSNRC_TNC CH_M34_PO_199_PSNRC_TNC
Durations OSCC COUNT
TechM Chandivali 2
TechM Noida 0
TECHM AIROLI 0
TECHM CHENNAI 0
TECHM GANDINAGAR 1
TECHM KOLKATTA 1
16-09-2023
TechM Pune 2
11:00 AM to 02:00 PM
Startek Pune 1
Startek Hyd 3
Startek Bhopal 4
Startek Lucknow 3
ISON DNN 4
ISON COCHIN 0
Complete Success/failure count.
Type of
Application Failure / 14-09-2023 (20:33 Hrs to
impact
Name Impacted Service impact 23:22Hrs)
Revenue/ recovered Total Total Total %
CXX in the day Request Success Failure Failure
Call Centers
Agents were
CTI getting logout CXX Partial 14675 5901 8895 60
issue at startek
Lucknow OSCC
sev3
98 98 0 0 97 97 0 0
Startek Bhopal
98 98 0 0 97 97 0 0 Startek Bhopal
20 1 5 17 16 1 6 KA
issueDate issueDayHalfHour IssueDayOffered IssueDayAnswered IssueDayAbandonAll
9/17/2023 6:15 1 1 0
9/17/2023 6:30 2 2 0
9/17/2023 6:45 3 3 0
6 6 0
19 6 13
DOMAIN IP OPERATING_SYSTEM DATABASE_NAME
CTI 10.94.112.118 / 113.118 DB USER
CTI 10.94.112.118 / 113.118 DB USER
CTI 10.94.112.118 / 113.118 DB USER
USER_ID LAST_PASSWORD_CHANGE PROCESS_DETAILS EXPIRED_DATE
FINESSEPG5 10/20/2023 CTI NDC3 Server 12/17/2023
FINESSEPG6 10/20/2023 CTI NDC3 Server 12/17/2023
FINESSEPG7 10/20/2023 CTI NDC3 Server 12/17/2023
DateTime Extension AgentName
10/26/2023 16:32 26320160 M32_PR_Subhendu_Misir
10/26/2023 16:35 26320299 M32_PR_Joyeeta_Gosh
10/26/2023 16:38 26320358 M32_PR_Sunil_Dubey
10/26/2023 16:47 26320160 M32_PR_Subhendu_Misir
DateTime ANI
### 9609149787
### 9609149787
### 9609149787
### 9609149787
### 9609149787
CallType ANI TalkTime
WB_M32_PR_199_DMND_BAN 9609149787 19
WB_M32_PR_199_DMND_BAN 9609149787 17
WB_M32_PR_DMND_YRPT_BAN 9609149787 20
WB_M32_PR_DMND_YRPT_BAN 9609149787 22
BLRVWPAAWH01 172.25.203.115
ibm629528
BLRVWPAAWH03 172.25.203.116
ibm467657
ibm2297864 BLRVWPAHDS01 172.25.203.117
BLRVWPAAWS01 172.25.203.118
ibm2445720
ibm2012324 BLRVWPAAPG1A 172.25.203.131
ibm801508 BLRVWPAAPG3A 172.25.203.133 recheck
ibm467661 BLRVWPAAPG6A 172.25.203.136
BLRVWPIVPG2B 172.25.204.82
BLRVWPIVPG4B 172.25.204.84 NA
BLRVWPALGRB 172.25.204.112
BLRVWPAAWH04 172.25.204.116
BLRVWPAHDS02 172.25.204.117
BLRVWPAVPG2B 172.25.204.122
BLRVWPAAPG6B 172.25.204.136
K20_PR_ESIM_CGA
K20_PR_ESIM_ENG
K20_PR_ESIM_HIN
K22_PR_ESIM_BOJ
K22_PR_ESIM_ENG
K22_PR_ESIM_HIN
K24_PR_ESIM_ENG
K24_PR_ESIM_HIN
K24_PR_ESIM_TEL
M30_PO_ESIM_ENG
M30_PO_ESIM_HIN
M30_PO_ESIM_KAN
M30_PO_ESIM_MAL
M30_PO_ESIM_TEL
M30_PO_ESIM_TNC
M30_PR_ESIM_ENG
M30_PR_ESIM_HIN
M30_PR_ESIM_KAN
M30_PR_ESIM_TNC
M32_PO_ESIM_ASM
M32_PO_ESIM_BAN
M32_PO_ESIM_BOJ
M32_PO_ESIM_ENG
M32_PO_ESIM_HIN
M32_PO_ESIM_ORI
M32_PR_ESIM_ASM
M32_PR_ESIM_BAN
M32_PR_ESIM_BOJ
M32_PR_ESIM_ENG
M32_PR_ESIM_HIN
M32_PR_ESIM_ORI
M33_PR_ESIM_ENG
M33_PR_ESIM_HIN
M33_PR_ESIM_MAR
M35_PO_ESIM_BOJ
M35_PO_ESIM_CGA
M35_PO_ESIM_ENG
M35_PO_ESIM_HIN
M35_PO_ESIM_KAS
M35_PO_ESIM_PNB
M35_PR_ESIM_ENG
M35_PR_ESIM_HIN
M36_PO_ESIM_ENG
M36_PO_ESIM_HIN
M36_PO_ESIM_MAR
M36_PR_ESIM_ENG
M36_PR_ESIM_HIN
M36_PR_ESIM_MAR
S12_PR_ESIM_ENG
S12_PR_ESIM_HIN
S12_PR_ESIM_MAL
S13_PR_ESIM_ENG
S13_PR_ESIM_HIN
S13_PR_ESIM_KAS
S13_PR_ESIM_PNB
Ent Name Peripheral Number Desc Peripheral Name Peripheral ID
K20_PR_ESIM_CGA 1201085 Startek Bhopal (K20) K20_PR_ESIM_CGA 5008
K20_PR_ESIM_ENG 1201086 Startek Bhopal (K20) K20_PR_ESIM_ENG 5008
K20_PR_ESIM_HIN 1201087 Startek Bhopal (K20) K20_PR_ESIM_HIN 5008
K22_PR_ESIM_BOJ 2201083 Stratek Lucknow (K22) K22_PR_ESIM_BOJ 5009
K22_PR_ESIM_ENG 2201084 Stratek Lucknow (K22) K22_PR_ESIM_ENG 5009
K22_PR_ESIM_HIN 2201085 Stratek Lucknow (K22) K22_PR_ESIM_HIN 5009
K24_PR_ESIM_ENG 3241057 Startek Hyderabad (K24) K24_PR_ESIM_ENG 5010
K24_PR_ESIM_HIN 3241058 Startek Hyderabad (K24) K24_PR_ESIM_HIN 5010
K24_PR_ESIM_TEL 3241059 Startek Hyderabad (K24) K24_PR_ESIM_TEL 5010
M30_PR_ESIM_ENG 5301046 TechM Chennai (M30) M30_PR_ESIM_ENG 5011
M30_PR_ESIM_HIN 5301047 TechM Chennai (M30) M30_PR_ESIM_HIN 5011
M30_PR_ESIM_KAN 5301048 TechM Chennai (M30) M30_PR_ESIM_KAN 5011
M30_PR_ESIM_TNC 5301049 TechM Chennai (M30) M30_PR_ESIM_TNC 5011
M32_PR_ESIM_ASM 6321078 TechM Kolkata (M32) M32_PR_ESIM_ASM 5012
M32_PR_ESIM_BAN 6321079 TechM Kolkata (M32) M32_PR_ESIM_BAN 5012
M32_PR_ESIM_BOJ 6321080 TechM Kolkata (M32) M32_PR_ESIM_BOJ 5012
M32_PR_ESIM_ENG 6321081 TechM Kolkata (M32) M32_PR_ESIM_ENG 5012
M32_PR_ESIM_HIN 6321082 TechM Kolkata (M32) M32_PR_ESIM_HIN 5012
M32_PR_ESIM_ORI 6321083 TechM Kolkata (M32) M32_PR_ESIM_ORI 5012
M33_PR_ESIM_ENG 7331039 TechM Airoli (M33) M33_PR_ESIM_ENG 5013
M33_PR_ESIM_HIN 7331040 TechM Airoli (M33) M33_PR_ESIM_HIN 5013
M33_PR_ESIM_MAR 7331041 TechM Airoli (M33) M33_PR_ESIM_MAR 5013
M35_PR_ESIM_ENG 6351063 TechM Noida (M35) M35_PR_ESIM_ENG 5012
M35_PR_ESIM_HIN 6351064 TechM Noida (M35) M35_PR_ESIM_HIN 5012
M36_PR_ESIM_ENG 7361055 TechM Pune (M36) M36_PR_ESIM_ENG 5013
M36_PR_ESIM_HIN 7361056 TechM Pune (M36) M36_PR_ESIM_HIN 5013
M36_PR_ESIM_MAR 7361057 TechM Pune (M36) M36_PR_ESIM_MAR 5013
S12_PR_ESIM_ENG 5121040 Ison Cochin (S12) S12_PR_ESIM_ENG 5011
S12_PR_ESIM_HIN 5121041 Ison Cochin (S12) S12_PR_ESIM_HIN 5011
S12_PR_ESIM_MAL 5121042 Ison Cochin (S12) S12_PR_ESIM_MAL 5011
S13_PR_ESIM_ENG 3131089 Ison Dehradun (S13) S13_PR_ESIM_ENG 5010
S13_PR_ESIM_HIN 3131090 Ison Dehradun (S13) S13_PR_ESIM_HIN 5010
S13_PR_ESIM_KAS 3131091 Ison Dehradun (S13) S13_PR_ESIM_KAS 5010
S13_PR_ESIM_PNB 3131092 Ison Dehradun (S13) S13_PR_ESIM_PNB 5010
MRD IPTA
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
1 YES
Ent Name Service Level Threshold Service level Type Cust Def ID
WB_M32_PO_ESIM_ENG -1 0 1
WB_M32_PO_ESIM_HIN -1 0 1
WB_M32_PO_ESIM_BAN -1 0 1
WB_M32_PR_ESIM_ENG -1 0 1
WB_M32_PR_ESIM_HIN -1 0 1
WB_M32_PR_ESIM_BAN -1 0 1
Description
WB_M32_PO_ESIM_ENG
WB_M32_PO_ESIM_HIN
WB_M32_PO_ESIM_BAN
WB_M32_PR_ESIM_ENG
WB_M32_PR_ESIM_HIN
WB_M32_PR_ESIM_BAN
Circles CC number CS
Cluster Long Expected Countr
Circle Circle Name A Party Date Timestamp
s Code DNIS y
EST BIH BIHAR 9.708E+09 4431 9.577E+09 ### 15:59 PM USA
4431
4432
4431
4432
80440889
80440889
issueDate issueDayHalfHour IssueDayOffered IssueDayAnswered IssueDayAbandonAll
12/23/2023 14:45 33 32 1
12/23/2023 15:00 47 46 1
12/23/2023 15:15 57 57 0
12/23/2023 15:30 57 57 0
12/23/2023 15:45 175 175 0
yesAbandonAll
0
0
0
2
2
Issue_7AbandonAll
0
0
4
1
5
Type of impact Success/failure count.
Complete Failure / (23-12-2023 14:40 Hrs to 15:47 Hrs)
Application
Impacted Service impact recovered in the
Name
Revenue/CXX day Total Total
Request Success
65
Transfer to IVR
Phone Number Notes Required/Not Required
Trans2IVR199SM8 Best Offers
Trans2IVR199SM6 IR & DND
Trans2IVR199SM7 Popular Recharge
DateTime CallType Variable9 Variable5
10/1/2024 8:00 MU_TR_FAILURE 198|MU| MU
10/1/2024 8:19 TN_TR_FAILURE 198|TN| CH
10/1/2024 9:00 PB_TR_FAILURE 59059|PB| PB
10/1/2024 9:18 GJ_TR_FAILURE 59059|GJ| GJ
10/1/2024 9:39 RJ_TR_FAILURE 198|RJ| RJ
10/1/2024 12:09 MH_TR_FAILURE 198|MH| MH
10/1/2024 12:36 UE_TR_FAILURE 199|UE| UE
10/1/2024 13:08 UE_TR_FAILURE 198|UE| UE
10/1/2024 13:20 MU_TR_FAILURE 199|MU| MU
10/1/2024 13:45 UE_TR_FAILURE 198|UE| UE
10/1/2024 14:06 GJ_TR_FAILURE 199|GJ| GJ
10/1/2024 14:56 RJ_TR_FAILURE 198|RJ| RJ
10/1/2024 14:57 RJ_TR_FAILURE 199|RJ| RJ
10/1/2024 15:03 UE_TR_FAILURE 198|UE| UE
10/1/2024 15:17 UE_TR_FAILURE 198|UE| UE
10/1/2024 16:20 DL_TR_FAILURE 198|DL| DL
10/1/2024 16:34 TN_TR_FAILURE 199|TN| TN
10/1/2024 16:39 UW_TR_FAILURE 199|UW| UW
10/1/2024 16:40 WB_TR_FAILURE 199|WB| WB
10/1/2024 20:10 AP_TR_FAILURE 198|AP| AP
10/1/2024 20:52 HR_TR_FAILURE 198|HR| HR
10/1/2024 21:08 UW_TR_FAILURE 198|UW| UW
10/1/2024 21:16 HP_TR_FAILURE 199|HP| HP
10/1/2024 21:24 GJ_TR_FAILURE 59059|GJ| GJ
10/1/2024 21:52 WB_TR_FAILURE 198|WB| WB
10/1/2024 22:24 UW_TR_FAILURE 198|UW| UW
10/2/2024 0:07 GJ_TR_FAILURE 198|GJ| GJ
10/2/2024 0:13 WB_TR_FAILURE 198|WB| WB
10/2/2024 0:14 AS_TR_FAILURE 198|AS| AS
10/2/2024 1:36 WB_TR_FAILURE 198|WB| WB
10/2/2024 1:45 GJ_TR_FAILURE 199|GJ| GJ
10/2/2024 4:30 UE_TR_FAILURE 59059|UE| UE
10/2/2024 5:40 TN_TR_FAILURE 198|TN| TN
10/2/2024 6:49 DL_TR_FAILURE 59059|DL| DL
10/2/2024 7:41 DL_TR_FAILURE 199|DL| DL
10/2/2024 8:35 HP_TR_FAILURE 199|HP| HP
10/2/2024 10:15 MP_TR_FAILURE 199|MP| MP
10/2/2024 11:23 HP_TR_FAILURE 198|HP| HP
10/2/2024 11:46 MU_TR_FAILURE 199|MU| MU
10/2/2024 12:39 WB_TR_FAILURE 198|WB| WB
10/2/2024 12:52 BR_TR_FAILURE 198|BR| BR
10/2/2024 13:06 UE_TR_FAILURE 198|UE| UE
10/2/2024 14:40 UE_TR_FAILURE 198|UE| UE
10/2/2024 16:44 UE_TR_FAILURE 199|UE| UE
10/2/2024 19:32 OR_TR_FAILURE 198|OR| OR
10/2/2024 21:14 UW_TR_FAILURE 198|UW| UW
10/2/2024 22:58 WB_TR_FAILURE 198|WB| WB
10/2/2024 23:18 DL_TR_FAILURE 199|DL| DL
10/3/2024 0:14 UE_TR_FAILURE 198|UE| UE
10/3/2024 0:14 MP_TR_FAILURE 198|MP| MP
10/3/2024 0:16 MP_TR_FAILURE 198|MP| MP
10/3/2024 0:16 DL_TR_FAILURE 199|DL| DL
10/3/2024 0:17 KL_TR_FAILURE 198|KL| KL
10/3/2024 0:18 TN_TR_FAILURE 198|TN| TN
10/3/2024 0:18 DL_TR_FAILURE 198|DL| DL
10/3/2024 1:00 GJ_TR_FAILURE 198|GJ| GJ
10/3/2024 6:29 KL_TR_FAILURE 199|KL| KL
10/3/2024 7:02 GJ_TR_FAILURE 199|GJ| GJ
10/3/2024 9:37 RJ_TR_FAILURE 198|RJ| RJ
10/3/2024 11:54 UE_TR_FAILURE 198|UE| UE
10/3/2024 12:22 MH_TR_FAILURE 199|MH| MH
10/3/2024 14:10 TN_TR_FAILURE 199|TN| TN
10/3/2024 16:00 WB_TR_FAILURE 199|WB| WB
10/3/2024 16:57 WB_TR_FAILURE 198|WB| WB
10/3/2024 17:29 DL_TR_FAILURE 199|DL| DL
10/3/2024 17:56 WB_TR_FAILURE 198|WB| WB
10/3/2024 18:11 WB_TR_FAILURE 199|WB| WB
10/3/2024 18:17 OR_TR_FAILURE 198|OR| OR
10/3/2024 19:22 UE_TR_FAILURE 123456|UE| UE
10/3/2024 20:38 UW_TR_FAILURE 198|UW| UW
10/3/2024 23:46 GJ_TR_FAILURE 199|GJ| GJ
10/4/2024 1:01 TN_TR_FAILURE 199|TN| TN
10/4/2024 1:24 TN_TR_FAILURE 198|TN| CH
10/4/2024 3:29 HR_TR_FAILURE 199|HR| HR
10/4/2024 8:09 WB_TR_FAILURE 198|WB| WB
10/4/2024 9:01 BR_TR_FAILURE 198|BR| BR
10/4/2024 9:28 TN_TR_FAILURE 59059|TN| TN
10/4/2024 9:33 MU_TR_FAILURE 199|MU| MU
10/4/2024 9:41 MU_TR_FAILURE 59059|MU| MU
10/4/2024 10:56 DL_TR_FAILURE 59059|DL| DL
10/4/2024 11:02 UW_TR_FAILURE 198|UW| UW
10/4/2024 11:27 GJ_TR_FAILURE 199|GJ| GJ
10/4/2024 11:28 DL_TR_FAILURE 199|DL| DL
10/4/2024 11:52 GJ_TR_FAILURE 198|GJ| GJ
10/4/2024 12:30 AS_TR_FAILURE 59059|AS| AS
10/4/2024 13:24 MH_TR_FAILURE 199|MH| MH
10/4/2024 16:43 AP_TR_FAILURE 199|AP| AP
10/4/2024 18:48 GJ_TR_FAILURE 198|GJ| GJ
10/4/2024 20:41 RJ_TR_FAILURE 199|RJ| RJ
10/4/2024 21:44 AP_TR_FAILURE 199|AP| AP
10/4/2024 22:32 MP_TR_FAILURE 198|MP| MP
10/4/2024 23:33 MH_TR_FAILURE 199|MH| MH
10/4/2024 23:34 MH_TR_FAILURE 198|MH| MH
10/5/2024 8:52 UE_TR_FAILURE 199|UE| UE
10/5/2024 9:21 KO_TR_FAILURE 198|KO| KO
10/5/2024 11:03 MU_TR_FAILURE 199|MU| MU
10/5/2024 12:56 KO_TR_FAILURE 198|KO| KO
10/5/2024 13:09 DL_TR_FAILURE 199|DL| DL
10/5/2024 13:38 UW_TR_FAILURE 198|UW| UW
10/5/2024 14:35 MH_TR_FAILURE 198|MH| MH
10/5/2024 14:59 GJ_TR_FAILURE 199|GJ| GJ
10/5/2024 16:08 AP_TR_FAILURE 199|AP| AP
10/5/2024 18:16 PB_TR_FAILURE 198|PB| PB
10/5/2024 18:22 MH_TR_FAILURE 199|MH| MH
10/5/2024 18:23 UW_TR_FAILURE 199|UW| UW
10/5/2024 19:23 BR_TR_FAILURE 198|BR| BR
10/5/2024 23:19 HP_TR_FAILURE 199|HP| HP
10/6/2024 8:19 WB_TR_FAILURE 198|WB| WB
10/6/2024 9:34 MP_TR_FAILURE 199|MP| MP
10/6/2024 10:56 GJ_TR_FAILURE 199|GJ| GJ
10/6/2024 11:01 WB_TR_FAILURE 199|WB| WB
10/6/2024 11:28 BR_TR_FAILURE 198|BR| BR
10/6/2024 12:15 WB_TR_FAILURE 198|WB| WB
10/6/2024 12:26 WB_TR_FAILURE 198|WB| WB
10/6/2024 12:29 JK_TR_FAILURE 199|JK| JK
10/6/2024 13:59 AS_TR_FAILURE 198|AS| AS
10/6/2024 16:10 HR_TR_FAILURE 198|HR| HR
10/6/2024 18:10 AS_TR_FAILURE 198|AS| AS
10/6/2024 18:55 GJ_TR_FAILURE 198|GJ| GJ
10/6/2024 19:55 UW_TR_FAILURE 198|UW| UW
10/6/2024 20:04 WB_TR_FAILURE 199|WB| WB
10/6/2024 21:11 BR_TR_FAILURE 198|BR| BR
10/6/2024 22:08 MH_TR_FAILURE 199|MH| MH
10/6/2024 22:44 KA_TR_FAILURE 199|KA| KA
10/6/2024 23:12 UW_TR_FAILURE 198|UW| UW
10/7/2024 0:50 WB_TR_FAILURE 198|WB| WB
10/7/2024 1:37 MU_TR_FAILURE 199|MU| MU
10/7/2024 1:38 MU_TR_FAILURE 199|MU| MU
10/7/2024 8:08 HP_TR_FAILURE 199|HP| UW
10/7/2024 8:48 UE_TR_FAILURE 199|UE| UE
10/7/2024 9:13 RJ_TR_FAILURE 199|RJ| RJ
10/7/2024 10:10 OR_TR_FAILURE 199|OR| OR
10/7/2024 11:49 BR_TR_FAILURE 198|BR| BR
10/7/2024 13:07 WB_TR_FAILURE 198|WB| WB
10/7/2024 13:47 AP_TR_FAILURE 199|AP| AP
10/7/2024 14:27 RJ_TR_FAILURE 198|RJ| RJ
10/7/2024 15:20 UW_TR_FAILURE 199|UW| UW
10/7/2024 15:29 HP_TR_FAILURE 199|HP| HP
10/7/2024 17:11 HP_TR_FAILURE 198|HP| MH
10/7/2024 20:05 MP_TR_FAILURE 199|MP| MP
10/7/2024 20:19 DL_TR_FAILURE 199|DL| DL
10/7/2024 20:20 UE_TR_FAILURE 199|UE| UE
10/7/2024 20:38 HR_TR_FAILURE 59059|HR| HR
10/7/2024 22:42 GJ_TR_FAILURE 59059|GJ| GJ
10/7/2024 22:51 DL_TR_FAILURE 199|DL| DL
ANI
919920178526
919962476861
8264712524
7859818700
8058494841
9730879752
916390842141
917235993142
917738008536
918881272855
919712232841
919694507541
917689937129
917007107397
918808270621
919911856184
918524943209
917351181494
918145013688
918686219500
919992955925
918057190659
919805203983
9712220838
919134233658
919897807621
8734807210
918001430898
918486922063
918609023683
7433808311
919506553584
919092651384
9015396537
917058866840
9816489038
9584090652
9816489038
917710853032
6297134398
917545855306
917408373130
918726750898
917318214614
919853116806
919536938212
919746593830
8750607031
919839507526
918770089218
918889907383
919911679335
917025472822
919786132805
918510955793
7567977750
919745998761
7567691746
918306202009
919616416254
9665338329
918056394422
917076492956
919609025900
919811638284
8348142044
918345828890
917377728269
918418820079
919105868458
918200578245
917010775123
919962283349
8199086156
919609123025
917372019677
919047191333
8425023628
9920377597
7428082634
919719491106
919925576423
8750243215
919714450241
919127023800
9284063520
919640831773
9978376073
919783175745
919985415544
917440887304
9657026790
918698872259
918924944525
9073271946
919702071313
919830061904
917836905149
918865918210
9112317502
919979070292
917095158867
9988047256
7057237715
917465893641
918207362134
918587928126
917430818672
916260219409
8140547594
918350013553
919570417008
7001469266
918372971405
917006298500
919127389941
918816854157
919085673909
9662803586
918171603093
918001163162
917563007626
917038416848
919019505710
919457692063
9732508986
919819627778
919321352864
919045014007
918953159997
919828959853
919692880438
917654470036
918538064639
919259662578
919057914077
918057316037
9882051595
9850033220
8889804192
919711910813
919648068498
9467462185
6350589985
7835871830
Variable5 TR
AP 5
AS 4
BR 6
CH 2
DL 12
GJ 15
HP 5
HR 4
JK 1
KA 1
KL 2
KO 2
MH 9
MP 6
MU 8
OR 3
PB 2
RJ 7
TN 6
UE 15
UW 12
WB 18
Date Resource Shift
Vaishnav Das Night
Anil Bagle Night
16-10-2024 10:00 PM
Akib Dargawale Night
Onwards
Swapnil Rain For Activity
Chetan Phadatare For Activity
Rehan Pathan Morning
10/17/2024 7:30 Rushi Godse Morning
Pravin Telore Morning
Hostname IP
NDC3VWPAAWH01 10.94.112.115
NDC3VWPAAWS01 10.94.112.118
NDC3VWPALGRA 10.94.112.112
NDC3VWPARTRA 10.94.112.110
Brand Payment Result
MSISDN Circle EUICC IS ON SIM
Identifier Type
Gujara
3.333E+09 Idea Prepaid Yes Is On Esim done
t
Gujara
3.333E+09 Idea Prepaid No Is On Esim
t
Gujara
3.333E+09 Idea Prepaid Yes Is not on Esim
t
Gujara
3.333E+09 Idea Prepaid No Is not on Esim
t
Gujara
3.333E+09 Idea Prepaid Yes Is not on Esim
t
Gujara
3.333E+09 Idea Prepaid Yes Is not on Esim
t
Gujara
3.333E+09 Vodafone Prepaid Yes Is not on Esim
t
Gujara
3.333E+09 Vodafone Prepaid Yes Is On Esim done
t
Gujara
3.333E+09 Vodafone Prepaid Yes Is not on Esim done
t
Gujara
2.222E+09 Vodafone Postpaid Yes Is On Esim
t
Gujara
2.222E+09 Vodafone Postpaid Yes Is On Esim done
t
Gujara
2.222E+09 Vodafone Postpaid Yes Is On Esim
t
Gujara
2.222E+09 Vodafone Postpaid Yes Is not on Esim done
t
Gujara
2.222E+09 Vodafone Postpaid NO Is not on Esim
t
DateTime ANI Variable10
10/16/2024 12:03 9823006578 2222244480
10/16/2024 12:53 9823006578 2222244480
10/18/2024 11:21 9823006578 2222292240
10/18/2024 11:23 9823006578 2222292240
10/18/2024 11:45 9823006578 3333350326
10/18/2024 11:50 9823006578 3333350324
10/18/2024 12:13 9823006578 3333350326
10/18/2024 12:16 9823006578 3333350324
CallType SkillGroup LOB Segment
GJ_M32_PO_199_ESIM_ENG M32_PO_ESIM_ENG PO GENL
GJ_M32_PO_198_ESIM_ENG M32_PO_ESIM_ENG PO GENL
GJ_M32_PO_199_DMND_ESIM_ENG M32_PO_ESIM_ENG PO DMND
GJ_M32_PO_198_DMND_ESIM_ENG M32_PO_ESIM_ENG PO DMND
GJ_M32_PR_199_ESIM_ENG M32_PR_ESIM_ENG PR GENL
GJ_M32_PR_199_ESIM_ENG M32_PR_ESIM_ENG PR GENL
GJ_M32_PR_198_ESIM_ENG M32_PR_ESIM_ENG PR GENL
GJ_M32_PR_198_ESIM_ENG M32_PR_ESIM_ENG PR GENL
Language Circle Classification Helpline
ENG GJ ESIM 199|GJ|
ENG GJ ESIM 198|GJ|
ENG GJ ESIM 199|GJ|
ENG GJ ESIM 198|GJ|
ENG GJ ESIM 199|GJ|
ENG GJ ESIM 199|GJ|
ENG GJ ESIM 198|GJ|
ENG GJ ESIM 198|GJ|
SQL Server IP Server Name Setup Dates
10.94.100.70 NDC3VWNT0LGDB01 TND
10.94.100.63 NDC3VWNT0ADDB02 TND
10.94.100.78 NDC3VWNT1LGDB03 TND
10.94.100.74 NDC3VWNT1HDDB06 TND
10.94.100.64 NDC3VWT1DDDB07 TND
10.94.112.72 NDC3VWPILGRA PROD 17-Nov-24
10.94.112.73 NDC3VWPIAHD01 PROD 17-Nov-24
10.94.112.75 NDC3VWPIAWS01 PROD 17-Nov-24
10.94.112.112 NDC3VWPALGRA PROD 19-Nov-24
10.94.112.115 NDC3VWPAAWH01 PROD 19-Nov-24
10.94.112.116 NDC3VWPAAWH03 PROD 19-Nov-24
10.94.112.117 NDC3VWPAHDS01 PROD 19-Nov-24
10.94.112.118 NDC3VWPAAWS01 PROD 19-Nov-24
10.94.113.72 NDC3VWPILGRB PROD 16-Nov-24
10.94.113.73 NDC3VWPIAHD02 PROD 16-Nov-24
10.94.113.75 NDC3VWPIAWS02 PROD 16-Nov-24
10.94.113.112 NDC3VWPALGRB PROD 18-Nov-24
10.94.113.115 NDC3VWPAAWH02 PROD 18-Nov-24
10.94.113.116 NDC3VWPAAWH04 PROD 18-Nov-24
10.94.113.117 NDC3VWPAHDS02 PROD 18-Nov-24
10.94.113.118 NDC3VWPAAWS02 PROD 18-Nov-24
10.94.113.201 NDC3VWPACCMPD02 PROD 18-Nov-24
10.94.112.201 NDC3VWPACCMPD01 PROD 19-Nov-24
10.94.112.20 NDC3VWPSVXML21 Automation
10.94.112.21 NDC3VWPSVXML23 Automation
10.94.44.33 NDC3VWNPNSSMW01 MW
10.94.44.34 NDC3VWNPNSSMW02 MW
172.25.203.112 BLRVWPALGRA DR
172.25.203.115 BLRVWPAAWH01 DR
172.25.203.116 BLRVWPAAWH03 DR
172.25.203.117 BLRVWPAHDS01 DR
172.25.203.118 BLRVWPAAWS01 DR
172.25.203.201 BLRVWPACCMPD01 DR
172.25.204.112 BLRVWPALGRB DR
172.25.204.115 BLRVWPAAWH02 DR
172.25.204.116 BLRVWPAAWH04 DR
172.25.204.117 BLRVWPAHDS02 DR
172.25.204.118 BLRVWPAAWS02 DR
172.25.204.201 BLRVWPACCMPD02 DR
172.18.137.208 NDC3VWNT1CMPA02 DR
10.94.113.210 NDC3VWPTRSM02 RSM 17-Nov-24
10.94.112.210 NDC3VWPTRSM01 RSM 16-Nov-24
LOB_CLASSIFICATION START TIME-END TIME CTI Time
POS_DMND 06:00-23:59 06:00-23:59
POS_GOLD 06:00-23:59 06:00-23:59
POS_PLTM 00:00-23:59 06:00-23:59
POS_BRNZ 06:00-23:59 06:00-23:59
POS_SLVR 06:00-23:59 06:00-23:59
POS_SLVP 06:00-23:59 06:00-23:59
POS_GENL 06:00-23:59 06:00-23:59
POS_PSNRC 00:00-23:59 00:00-23:59
POS_PRIME 06:00-23:59 06:00-23:59
POS_PSPT 06:00-23:59 06:00-23:59
POS_REDX 00:00-23:59 06:00-23:59
PRE_DMND 00:00-23:59 06:00-23:59
PRE_GOLD 00:00-23:59 06:00-23:59
PRE_PLTM 00:00-23:59 06:00-23:59
PRE_BRNZ 06:00-23:59 06:00-23:59
PRE_SLVR 00:00-23:59 06:00-23:59
PRE_SLVP 00:00-23:59 06:00-23:59
PRE_GENL 06:00-23:59 06:00-23:59
PRE_PSNRC 06:00-23:59 06:00-23:59
PRE_PRIME 06:00-23:59 06:00-23:59
PRE_PSPT 06:00-23:59 06:00-23:59
OSCC Name Location Circle Code UserName PG Details CUCM Cluster Logger Vendor
Ison Dehradun S13 S13RecUser PG3 Cluster1 Verint
Lucknow K22 K22RecUser PG2 Cluster1 Verint
Pune K23 K23RecUser PG3 Cluster1 Verint
Startek
IOT K23 K23RecUser PG3 Cluster1 Verint
FLCC K23 K23RecUser PG3 Cluster1 Verint
Chennai M30 M30RecUser PG5 Cluster2 Verint
Gandhinagar M31 M31RecUser PG5 Cluster2 Verint
TechM KolKata M32 M32RecUser PG6 Cluster2 Verint
Mum-Chandavali M34 M34RecUser PG2 Cluster1 Verint
Noida M35 M35RecUser PG6 Cluster2 Verint