Samsung Galaxy S24 FE Pre-order Campaign

Terms and Conditions

1. Introduction
1.1 The Samsung Galaxy S24 FE Pre-order Campaign (“Promotion”) is organized by Samsung Malaysia
Electronics (SME) Sdn Bhd (“Samsung”).
1.2 The sales transaction in the Promotion is between the Participating Stores (as defined below) and
Customer. Samsung only provides the recommended retail price ("RRP") and/or redemption guidance
on this site.
1.3 Customer agrees to comply with all the terms and conditions when accessing or using this site. The
scope of these Terms and Conditions is limited to Samsung's role of hosting this site and organizing
this Promotion only.
1.4 The Promotion is on a first come first served basis, and while stocks last.

2. Promotion Period
2.1 The Promotion will run for the periods as stated below or while promotional stocks last, whichever is
earlier (“Promotion Period”):
Promotion Title Promotion Period
a. Pre-order Promotion
26 September 2024, 11:00p.m.
b. Galaxy AI Troop Exclusive Deal – 3 October 2024, 11:59p.m.

2.2 Samsung reserves the right to shorten, extend or cancel the Promotion Period at its sole discretion
without prior notice.

3. Eligibility
3.1 The Promotion is open to all Malaysian citizens and residents of Malaysia of 18 years and above (as
of 26 September 2024); except Samsung employees (and their immediate families), its related
agencies, retailers and dealers.
3.2 Eligible Customers are as defined hereinunder in relation to the Campaign and/or Promotion.

4. Participating Stores (“Dealer”)

Table 1

No. Participating Stores

a. Samsung Online Store (https://www.samsung.com/my)
b. All Samsung Experience Stores (SES)
c. Samsung Authorized Retailers
d. All Senheng, Grand Senheng & senQ stores
Online stores: https://www.senheng.com.my/ and https://www.senq.com.my/
Senheng & Grand Senheng offline stores: https://www.senheng.com.my/store-locator
SenQ offline stores: https://www.senq.com.my/store-locator
e. All Urban Republic Stores
f. Selected AEON stores (i.e. AEON Taman Maluri, AEON Ampang Utara2 (AU2), AEON Mid
Valley, AEON IOI Mall)
 g. All Best Denki stores
h. All Courts Malaysia stores
i. All Harvey Norman stores; (more particularly set out as link below)
https://www.harveynorman.com.my/customer-services/store-finder.html
j. All ThunderMatch stores
k. Samsung Authorized Online Flagship Store (Shopee & Lazada)
(Collectively known as the “Participating Stores”)

Table 2

Promotion Title Participating Stores

a. Pre-order Promotion All Participating Stores as listed above
b. Galaxy AI Troop Exclusive Deal a, b & c only

5. Promotion Mechanism
By participating in the Promotion, Customer will be eligible for the following promotion(s) below.

5.1 Pre-order Promotion

5.1.1 Customer who purchased Samsung Galaxy S24 FE listed below (“Participating Models”) during
the relevant Promotion Period will be entitled to the following promo:
Participating Models RRP (RM) Discount Price (RM) Units
Galaxy S24 FE 256GB 3,299 2,999
21,000
Galaxy S24 FE 512GB 3,899 3,599

5.2 Galaxy AI Troop Exclusive Deal

5.2.1 Samsung Members who have registered as a Galaxy AI Troop from 20 September 2024 until 3
October 2024 will be eligible to receive an exclusive code worth RM300 (“Galaxy AI Troop
Exclusive Code”) which is valid for redemption for the purchase of the Participating Models during
the Promotion Period:
Galaxy AI Troop
Participating Model RRP (RM) Exclusive Code Units
(RM)
Galaxy S24 FE 256GB 3,299
300 10,000
Galaxy S24 FE 512GB 3,899
5.2.2 Each eligible Samsung Members who received the Galaxy AI Troop Exclusive Code can only
redeem the code once for the purchase of one (1) unit of the Participating Models during the
Promotion Period. For purchase of more than 1 unit of the Participating Models within a single
order/transaction, the Galaxy AI Troop Exclusive Code value will still be capped at RM300.
5.2.3 Galaxy AI Troop Exclusive Deal is stackable with the rest of the pre-order promotions set out herein.
5.2.4 Redemption process:
Channel Redemption Process
Online Store 1. Visit the Samsung Online Store (www.samsung.com.my).
2. Add any Participating Models to cart.
3. In the Confirmation Page, enter a valid Galaxy AI Troop Exclusive
Code in the Promo Code box and select "Confirm". RM300 discount
will be automatically reflected in the total bill before proceeding to
payment at the next step.
4. Checkout and make payment accordingly.
 Note: The voucher validity period is from 26 September 2024 – 3 October
2024. Not valid for use after this period.
Offline Stores 1. Walk into any offline Participating Stores to purchase any of the
Participating Models.
2. Show the Galaxy AI Troop Exclusive Code to the floor sales-person
for validation when making payment.
3. RM300 discount will be deducted from the total bill upon full payment
and collection.

Note: The voucher validity period is from 26 September 2024 – 3 October

2024. Not valid for use after this period.

5.3 All Promotion(s), Participating Model(s) and free gift(s) (if any) are limited to the quantity stated above
on first come first served basis and while stocks last. Samsung reserves the right to modify the quantity
at its sole discretion, without any prior notice.
5.4 Actual promotion(s) availability is subject to the respective Participating Stores. Customer is advised to
check with point of sales to confirm the promotion type and/or availability of the free gifts prior to
purchase. Samsung reserves the right to deliver or allow for collection separately, if necessary.
5.5 Samsung reserves the right to suspend, terminate, cancel or amend the Promotion(s), Promotional
Models, free gift(s) at any time without any prior notice.
5.6 Unless otherwise stated, the Promotions are not stackable with other ongoing promotions/deals.

6 Payment
6.1 Customer acknowledges, understands and agrees that all transactions are between Customer and
Dealer only. Samsung only acts as the coordinating party and is not involved or a party of any
monetary/sale and purchase of this order transaction.
6.2 Customer is not allowed to cancel the order, change the selected device colour or model, or the
selected outlet once Customer has successfully completed and confirmed the payment transaction.
6.3 Customer shall pay the full amount for the order directly to Dealer only.

7 Delivery
7.1 The fulfilment and delivery of the product is handled by Samsung SDS Malaysia Sdn Bhd (“SDS”).
7.2 SDS reserves the right to appoint a third (3rd) party vendor or service provider to handle the fulfilment
or making available of the product and delivery of the product to you. By providing your personal
information including name, delivery address, contact numbers, email address and other information to
SDS, SDS can use and/or disclose to such third (3rd) party vendor or service provider for the purposes
of delivery service.
7.3 To accept the item, the Customer or the authorised representative or the recipient is required to present
identification, i.e. NRIC or Passport to the delivery personnel, failing which the delivery personnel have
the right to refuse delivery and will return the product to SDS as “unclaimed”.
7.4 The proof of delivery of product must be in the form of written acknowledgement of receipt of the product
by the Customer, the authorised representative or the recipient. If the delivery address is an office
address, an acknowledgement by any office staff will be treated as good acknowledgement of the item.
7.5 The time for delivery of the product is between the Customer and SDS. Samsung shall not be liable for
any delay in delivery of the product howsoever caused.

8 Customer's Covenants
In connection to this Promotion, Customer will not use this site:
8.1 To submit fraudulent order, false, inaccurate, misleading, defamatory, or libelous information;
8.2 To distribute viruses or any other technologies that may harm Samsung, or the interests or property
of other users;
8.3 To export the unit purchased except in compliance with the export control laws of relevant jurisdictions
and in accordance with posted rules and restrictions;
8.4 In the event if Samsung suspects or discovers that the Customer is abusing this Promotion and/or
Samsung in any of the ways mentioned above or otherwise, Samsung may, at our sole discretion,
take necessary steps to prevent and mitigate such abuse such as limiting, suspending, or terminating
the Customer's user account(s) and access to this site, delaying or removing hosted content, removing
any special status associated with Customer account(s), reducing or eliminating any discounts, and
taking technical and/or legal steps to prevent Customer from using this site.

9 Limitation of Liability
9.1 Samsung uses its reasonable effort to keep its site safe, secure, and functioning properly, but
Samsung does not guarantee the continuous operation of or access to this site.
9.2 Customer agrees that he/she is making use of this site at his/her own risk, and that it is being provided
to Consumer on an "AS IS" and "AS AVAILABLE" basis.
9.3 To the extent permitted by applicable law, Samsung excludes all express or implied warranties, terms
and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular
purpose, and non-infringement.
9.4 Customer shall assume full responsibility in case of any accident, damage or claim resulting from
participating in this Promotion.
9.5 Customer shall be deemed to be able to perform legally binding contract upon his/her submission of
the order and there shall not be any refund or costs whatsoever arising from his/her violation of the
minimum age stated herein.
9.6 Warranty of the Promotional Product is subject to standard product warranty coverage as per terms
and conditions stated in the official corporate website at
http://www.samsung.com/my/support/warranty. Customer is advised to check the website from time
to time and stay informed for any changes on the terms and conditions of the warranty.

10 General
10.1 In the event Customer has queries with regard to this Promotion; please call Samsung Consumer
Service at 1-800-88-9999.
10.2 By participating in this Promotion, Customer fully and unconditionally agrees to and accepts the
Terms and Conditions stated herein and the decisions of Samsung on every aspect of this Promotion
shall be final and binding.
10.3 This Promotion is not valid in conjunction with other promotions, vouchers or discounts.
10.4 All pictures and/or images of the Promotional Products found in any advertising and marketing
materials are for illustration purposes only and actual item or colour may vary.
10.5 The indicated price is Recommended Retail Price (RRP). Both RRP and Promo RRP (if any) are
subject to change without prior notice.
10.6 Free Gift(s), Rebate(s) and E-Voucher(s) if any, are on first come first served basis and while stocks
last.
10.7 Free Gift(s), Rebate(s) and E-Voucher(s) if any, are not redeemable for cash, not exchangeable or
transferable and cannot be used in conjunction with other promotional offers.
10.8 Free Gift(s), Rebate(s) and E-Voucher(s) if any, are only applicable for the purchase made under the
Participating Stores during the Promotion Period.
10.9 Product display sets purchases, B2B purchases, staff purchases, EPP purchases, Customer
Retention Program (CRP) purchase are not entitled to any Free Gift(s), Rebate(s) and/or E-
Voucher(s).
10.10 Samsung reserves the right to disqualify or reject any submissions/ redemptions for Order or Free
Gift(s), Rebate(s) and/or E-Voucher(s) in its sole discretion without prior notice, limit or cancel
quantities purchased per person or per order. These restrictions may include order placed by or under
the same Customer’s account or orders that use the same billing address or delivery address.
10.11 Samsung reserves the right to amend these Terms and Conditions without prior notice to the extent
permitted by law. Changes to the Terms and Conditions shall become effective as soon as they are
displayed in Samsung’s website.
10.12 Samsung reserves the rights to change the Free Gift(s) if any, with products of similar value without
any prior notice.
10.13 Samsung and/or Dealer reserves the right to cancel any order without any prior notice. For the
avoidance of doubt, any cancellation of orders will not entitle the Customer to any compensation
against Samsung and/or Dealer for any losses or damages directly or indirectly that may be suffered
or incurred by the Customer as a result of the cancellation.
10.14 In the event any Free Gift(s) are being awarded to the Customer having provided false or mistaken
identity or information, Samsung reserves the right to revoke the Customer’s eligibility for the said
Free Gift(s) and recover any damages from such Customer to the fullest extent permitted by law.
10.15 In the event Customer returns the Promotional Products purchased, subject to Samsung’s standard
product warranty coverage and return policy, Customer shall return any Free Gift(s) received together
with the purchase of the Promotional Products.
10.16 In the event of any electronic, computer, operational and/or technical error affecting the details or
pricing or quantity of the product or any promotion on the website, Samsung or Dealer reserves the
absolute rights to rectify such error and/or cancel any transaction which has been entered into in
reliance of the said error.
10.17 Samsung shall not be liable in any way for any costs, expenses, damages, liability or injury arising
out of or in any way connected with the Promotion.
10.18 By participating in this Promotion, Customer agrees to release and hold Samsung and its employees,
officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries,
licensees, advertising, promotion, and fulfilment agencies, and legal advisors, harmless from any and
all losses, damages, rights, claims and actions of any kind in connection with the Promotion or
resulting from acceptance, possession, use or misuse of the Free Gift, or travel to or from any gift-
related activity, including without limitation, personal injury, death, and property damage, and claims
based on publicity rights, defamation, or invasion of privacy.
10.19 In case of any dispute, Samsung reserves the right to make the final decision. Samsung’s decision
is final and no further correspondence or appeal will be entertained.
10.20 During the Promotion Period, Samsung may collect consumers information including personal
information in the form of, among others, survey forms, (whether on our own or by appointed service
provided) taken during the Promotion. By participating in the Promotion, you agree that the collection
of such information will be processed, handled and use in accordance with the Samsung Privacy
Policy at http://www.samsung.com/my/info/privacy.html.
10.21 In the event of inconsistencies between the Terms and Conditions found elsewhere with regard to
this Promotion (if any) and the Terms and Conditions herein, the latter shall prevail.
10.22 The Terms and Conditions of the Promotion shall be governed by and interpreted in accordance with
Malaysian law and the parties submit to the exclusive jurisdiction of the Malaysian courts.