CHAPTER ONE: INTRODUCTION

Background to the Study

This chapter provides an overview of the topic of discussion, which is an online food ordering and
delivery system. It includes an explanation of relevant terms and a brief description of the project's
objectives, technology to be used, and the approach to achieving the desired outcomes.

Statement of the Problem

The problem to be addressed in this project is the inconvenience and inefficiency of traditional food
ordering and delivery processes. Customers face challenges such as limited menu visibility, difficulty in
placing orders, and lack of real-time tracking of their deliveries. On the other hand, food establishments
struggle with order management, coordination, and maintaining customer satisfaction. The constraints
on the problem include the need for a user-friendly ordering platform, seamless integration with
delivery services, and ensuring efficient and timely delivery.

Aim and Objectives of the Study

The main aim of this study is to develop an online food ordering and delivery system that enhances the
customer experience and streamlines the operations of food establishments. The objectives of the study
are as follows:

1. Designing and implementing a user-friendly web and/or mobile-based platform for customers to
browse menus, place orders, and make payments.

2. Integrating with third-party delivery services to provide real-time order tracking and efficient delivery
management.

3. Developing an intuitive dashboard for food establishments to manage orders, update menus, and
track performance metrics.

4. Implementing features for personalized recommendations, promotions, and customer feedback to

5. Evaluating the system's usability, performance, and customer satisfaction through user testing and
feedback.
Significance of the Study

This project is significant as it addresses the need for an efficient and convenient online food ordering
and delivery system. The proposed system will benefit customers by providing a seamless and user-
friendly ordering experience with enhanced transparency and real-time tracking. Food establishments
will benefit from improved order management, increased visibility, and the ability to reach a broader
customer base. The system also contributes to the growth of the food delivery industry and promotes
digital transformation in the food service sector.

Scope of the Project

This project will focus on the design and implementation of an online food ordering and delivery system
for customers and food establishments. The system will include features such as menu browsing, order
placement, payment processing, order tracking, delivery coordination, and feedback management.
However, it will not cover aspects such as food preparation or delivery logistics beyond the integration
with third-party delivery services.

Definition of Terms

1. Online food ordering and delivery system: A software application accessed via the internet that allows
customers to browse menus, place food orders, make payments, and track deliveries.

2. User-friendly: Refers to a system that is easy to understand, navigate, and use, even for users with
limited technical expertise.

3. Menu visibility: The extent to which customers can view the available food items, including
descriptions, prices, and customization options.

4. Real-time tracking: The ability to monitor the progress and location of an order or delivery in real
time.

5. Order management: The process of receiving, processing, and fulfilling customer orders, including
tracking order status and coordinating with food establishments and delivery partners.

6. Seamless integration: The smooth and efficient connection between different components or systems
to provide a cohesive and unified user experience.

7. Dashboard: A visual interface that displays key information and allows users to monitor and manage
specific aspects of the system.

8. Performance metrics: Quantitative measures used to assess the efficiency and effectiveness of the
system, such as order processing time, delivery time, and customer satisfaction ratings.
9. Personalized recommendations: Customized suggestions for food items based on user preferences,
previous orders, and other relevant factors.

10. Promotions: Special offers, discounts, or incentives provided to customers to encourage sales and
enhance customer loyalty.

11.

Customer feedback: Input and reviews provided by customers regarding their experience with the
system, food quality, delivery service, etc.

12. Digital transformation: The integration of digital technologies into various aspects of business
operations to improve efficiency, customer experience, and competitiveness.

Project Layout

Chapter Two: Literature Review - Provides a detailed review of the subject matter, including related
keywords and research works in the domain of online food ordering and delivery systems, customer
experience, and technology advancements in the food service industry.

Chapter Three: Methodology and System Design - Describes the particular design methodology used in
the project and analyzes the existing food ordering and delivery systems. Presents the architectural or
prototype design of the proposed system, including input and output design, processing design,
database design (where applicable), algorithm design, and various system and program diagrams.

[Note: The remaining chapters and sections of the project document are not provided in the original
request.]