EO-BN920

User Manual

English (EU). 09/2015. Rev.1.0 www.samsung.com

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 Table of Contents

Read me first Appendix

19 Troubleshooting
21 Removing the battery
Getting started
4 Package contents
5 Device layout
6 Charging the battery
7 Turning the headset on and off
8 Notification light identification

Connecting via Bluetooth

9 Bluetooth
10 Connecting to other devices
11 Connecting additional devices
12 Reconnecting or disconnecting the
devices

Using the headset

13 Wearing the headset
14 Wearing and connecting the headset
15 Using the headset
17 Using the ultra high quality Bluetooth
(UHQ-BT) feature
18 Sharing audio via Sound with Me

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 Read me first
Please read this manual before using the device to ensure safe and proper use.
• Images may differ in appearance from the actual product. Content is subject to change
without prior notice.
• Before using the headset, make sure it is compatible with your device.

Instructional icons

Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Note: notes, usage tips, or additional information

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 Getting started
Package contents
Check the product box for the following items:
• Headset
• Quick start guide
• The items supplied with the device and any available accessories may vary
depending on the region or service provider.
• The supplied items are designed only for this device and may not be compatible
with other devices.
• Appearances and specifications are subject to change without prior notice.
• You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
• Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
• Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.

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 Getting started

Device layout
Neckband (Vibration Charger port
area)

Microphone Notification light

Microphone

Magnet sensor
Volume (+) button

Volume (-) button Multifunction/Talk

button

Power switch

Right earphone

Left earphone

Buttons and functions

Name Function
• Slide to turn the headset on or off.
Power switch • Slide to the right and hold for approximately three seconds to
enter Bluetooth pairing mode.
• Press to answer or end calls.
Multifunction/
• Press to play or pause multimedia files.
Talk button
• Press and hold for one second to reject a call or to launch S Voice.

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 Getting started

Name Function
• Press to adjust the volume during a call or media playback.
• Press and hold the Volume (-) button to skip to the next file during
media playback.
Volume buttons • Press and hold the Volume (+) button to skip to the previous file
during media playback.
• Press and hold the Volume buttons (+ and -) simultaneously for
about a second to turn the vibration feature on or off.

Charging the battery

Charge the battery before using the headset for the first time or when the headset has been
unused for extended periods.
Use only Samsung-approved chargers and cables. Unapproved chargers or cables can
cause the battery to explode or damage the headset.
If the battery is completely discharged, the headset cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the headset.
Open the charger port cover. Connect the headset to a computer or the USB power adaptor
via the USB cable. Plug the USB power adaptor into an electric socket.

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 Getting started

Connecting the charger improperly may cause serious damage to the headset. Any
damage caused by misuse is not covered by the warranty.
• You can charge the headset using the charger (sold separately).
• The headset can be used while it is charging, but it may take longer to fully charge
the battery.
• While charging, the headset may heat up. This is normal and should not affect the
headset’s lifespan or performance. If the battery gets hotter than usual, the charger
may stop charging.
• If the headset is not charging properly, take the headset and the charger to a
Samsung Service Centre.
After fully charging, first unplug the USB cable from the headset, and then unplug it from the
computer or the electric socket.
• To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
• The socket-outlet shall be installed near the equipment and shall be easily
accessible.

Turning the headset on and off

• : ON
• : OFF
• : Bluetooth pairing mode
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.

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 Getting started

Notification light identification

The notification light alerts you to the headset’s status.

Status Colour
Power on • Flashes blue three times
Bluetooth pairing
• Flashes red, green, and blue
mode
Connected via
• Quickly flashes blue three times
Bluetooth
Incoming call • Flashes blue
Charging • Continuously on red
Fully charged • Continuously on green
During use or in
• Off
sleep mode

• If the notification light does not work as described, disconnect the charger from
the headset and reconnect it.
• The notification light may work differently depending on the connected device.

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 Connecting via Bluetooth
Bluetooth
About Bluetooth
Bluetooth is a wireless technology standard that uses a 2.4 GHz frequency to connect to
various devices over short distances. It can connect and exchange data with other Bluetooth
enabled devices, such as mobile devices, computers, printers, and other digital home
appliances, without connecting via cables.

Notices for using Bluetooth

• To avoid problems when connecting your headset to another device, place the devices
close to each other.
• Ensure that your headset and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
• Ensure that there are no obstacles between the headset and a connected device,
including human bodies, walls, corners, or fences.
• Do not touch the Bluetooth antenna of a connected device.
• Bluetooth uses the same frequency as some industrial, scientific, medical, and low power
products and interference may occur when making connections near these types of
products.
• Some devices, especially those that are not tested or approved by the Bluetooth SIG, may
be incompatible with the headset.
• Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of files
or illegally tapping communications for commercial purposes).

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 Connecting via Bluetooth

Connecting to other devices

This headset is compatible with Bluetooth-enabled devices.

1 Headset Slide the Power switch to the right and hold it for approximately three seconds
to enter Bluetooth pairing mode.
When you turn on the headset for the first time, it automatically enters Bluetooth pairing
mode.

2 Other device Activate the Bluetooth feature and search for Bluetooth devices.
For more information, refer to the other device’s user manual.

3 Other device Tap Samsung Level U Pro (0000) from the list.

• The PIN for the headset is the four-digit number in parenthesis displayed on the
other device’s Bluetooth settings screen. The number differs depending on the
headset.
• Once devices are paired, recently connected devices automatically connect to your
headset whenever you turn it on.
• If the Bluetooth connection fails or other device cannot locate the headset, remove
the device’s information from the other device’s list. Then, try to connect again.
• If the headset does not work properly, restart it or try to pair the devices again.
• The Bluetooth connection range and sound quality may vary depending on the
connected devices.

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 Connecting via Bluetooth

Connecting additional devices

The headset can connect to up to two Bluetooth-enabled devices at the same time. When
you connect the headset to two devices, the last device you connect is recognised as the
primary device. The other device is recognised as the secondary device.

1 Connect the headset to a device via Bluetooth.

2 Slide the Power switch to the right and hold it for approximately three seconds to enter
Bluetooth pairing mode.
The first device will be disconnected.

3 Connect the headset to a second device.

4 Reconnect the headset to the first device.

This feature may not be supported on some devices.

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 Connecting via Bluetooth

Reconnecting or disconnecting the devices

Reconnecting the devices
If the Bluetooth connection ends due to the distance between the devices, bring the devices
closer together within a certain period of time. The devices will automatically reconnect.
If the Bluetooth connection ends because of a device malfunction, access the Bluetooth
menu on the connected device to pair them again.

Disconnecting the devices

Slide the Power switch to the right and hold it for approximately three seconds. Then, the
connection ends and the headset enters Bluetooth pairing mode.
You can also end the connection by turning off the headset. When you turn on the headset
again and the devices are in range, the headset automatically connects with the most
recently paired device.

Noise may occur if the Bluetooth connection is disconnected improperly.

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 Using the headset
Wearing the headset
The headset contains magnets in its earbuds. The American Heart Association (US)
and the Medicines and Healthcare Products Regulatory Agency (UK) both warn
that magnets can affect the operation of implanted pacemakers, cardioverters,
defibrillators, insulin pumps or other electro medical devices (collectively, “Medical
Device”) within the range of 15 cm (6 inches). If you are a user of any of these Medical
Devices, DO NOT USE THE HEADSET UNLESS YOU HAVE CONSULTED WITH YOUR
PHYSICIAN.
• Do not store your headset near magnetic fields. Magnetic stripe cards, including
credit cards, phone cards, passbooks, and boarding passes, may be damaged by
magnetic fields.
• Do not bend or twist the headset excessively.
• Do not apply excessive pressure to the headset.
• Do not pull on any part of the headset excessively.

Wear the headset as shown in the image below.

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 Using the headset

Wearing and connecting the headset

Wearing the headset
Insert the earphones into your ears or wear the headset around your neck while the
earphones are not connected to each other.

Connecting the earphones

Connect the earphones to each other using the built-in magnets.

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 Using the headset

The magnetic sensor may not work properly if the earphones are not connected
properly.

Using the headset

Various features are available when the headset is connected to another device.
The following descriptions are based on a Samsung mobile device running Android
5.0. Some features may not be available depending on the connected device.

Calling features
Answering a call
When a call comes in while you are wearing the headset, the headset will beep and vibrate.
Press the Talk button to answer the call.
When a call comes in while the earphones are connected, the headset will vibrate. Separate
the earphones and put them on your ears. When you separate the earphones, the call will be
received.
• When the headset is connected to two devices and both devices receive calls
simultaneously, you can only answer the primary device’s call.
• When you play a multimedia file from one device, you can still answer calls from
the other device.

Rejecting a call
Press and hold the Talk button for one second or connect the earphones.

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 Using the headset

Adjusting the volume

Press the Volume button.

Switching sound output

Use the connected device’s call features to switch call audio between the headset and the
device.

Ending a call
Press the Talk button or connect the earphones.

Playing multimedia files

Control media playback, such as music and videos, using the Multifunction button.

Playing and pausing a multimedia file

Press the Multifunction button. The most recently-played music file will play automatically in
the default music app installed on the connected device.
During playback, press the Multifunction button to pause playback or connect the
earphones. To resume playback, press the Multifunction button again.
When two connected devices are simultaneously playing multimedia files, the
headset will stream from the device that started playing a file first. When you pause
the currently-playing file, the file playing on the other device will play automatically.

Skipping to the next multimedia file

Press and hold the Volume (-) button to skip to the next file during playback.

Skipping to the previous multimedia file

Press and hold the Volume (+) button to skip to the previous file during playback.

Adjusting the volume

Press the Volume button.

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 Using the headset

Launching S Voice
Press and hold the Multifunction button for one second. S Voice will launch on the connected
device.

This feature is available only with Samsung mobile devices supporting S Voice.

Using Samsung Level

On the connected device, download the Samsung Level app from Google Play Store or
Galaxy Apps. With the app, you can check the remaining battery power and adjust the
volume. You can also set the headset to notify you via voice notification or vibrate when you
have notifications on the connected device. For more information, refer to the app’s help
menu.
The Samsung Level app is compatible with Samsung mobile devices running Android
operating system 4.2.2 or later. Some features may differ or may not work on your
headset depending on the connected device or the operating system.

Using the ultra high quality Bluetooth (UHQ-BT)

feature
If a connected mobile device supports the ultra high quality Bluetooth (UHQ-BT) feature, you
can listen to UHQ audio using the headset. Use the Samsung Level app on the connected
mobile device to deactivate the UHQ-BT feature. For more information, refer to the Samsung
Level app’s help information.
• When you use the Bluetooth feature to listen to UHQ audio, the headset’s battery
efficiency and the maximum Bluetooth range (10 m) may be reduced.
• Visit www.samsung.com to view the product specifications for the connected
mobile device to confirm that it supports the UHQ-BT feature.

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 Using the headset

Sharing audio via Sound with Me

Share audio that you are listening to on your headset with other headsets that support the
Sound with Me feature.
Ensure that the headset that you want to share audio with is turned on.
• Your headset must be connected to a mobile device, such as a smartphone or
tablet. If your headset is connected to more than one mobile device, you cannot
share audio with other headsets.
• If the headsets are more than five metres apart while sharing audio, the signal
quality may be poor.
• If the other headset is turned off during sharing, it will be disconnected from your
headset. When you turn it on again, it will automatically reconnect to the mobile
device that it was connected to before sharing audio.
• Visit www.samsung.com to view the product specifications for the other headset
to confirm that it supports the Sound with Me feature.

Using the Power switch

To activate audio sharing, slide the power switch of the other headset to the right two times
to enable it to be located. Then, slide the Power switch of your headset to the right once. The
audio you are currently listening to will be shared with the other headset.
To deactivate audio sharing, slide your headset’s Power switch to the right and hold it for
about a second.

Using Samsung Level

On the connected mobile device, launch the Samsung Level app to share audio with other
headsets.
For more information, refer to the app’s help information.

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 Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions.

Your headset does not turn on

When the battery is completely discharged, your headset will not turn on. Charge the battery
completely before turning on the headset.

The battery does not charge properly (For Samsung-approved

chargers)
Ensure that the charger is connected properly.
If the problem is still not resolved, contact a Samsung Service Centre.

Another Bluetooth device cannot locate your headset

• Ensure that your headset is in Bluetooth pairing mode.
• Restart your headset and search for the headset again.
• Ensure that your headset and the other Bluetooth device are within the Bluetooth
connection range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.

Your headset is not connected to another device

Ensure that your headset and the other Bluetooth device are within the maximum Bluetooth
range (10 m).

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 Appendix

Bluetooth connection is often disconnected

• If there are obstacles between the devices, the operating distance may be reduced.
• Ensure that your headset and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
• When using the headset with other Bluetooth devices, the connection may be affected
by electromagnetic waves. Use the headset in environments with fewer wireless devices
present.

You cannot hear others speaking

• Adjust the device volume.
• Adjust the volume on the connected device when you cannot hear sounds on your
headset at full volume.

Sound echoes during a call

Adjust the volume by pressing the Volume button or move to another area.

Others cannot hear you speaking on a call

• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.

Audio quality is poor

• Wireless network services may be disabled due to issues with the service provider’s
network. Ensure to keep the headset away from electromagnetic waves.
• Ensure that your headset and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
• You may experience drops in volume or noise depending on the connected device’s
volume. To avoid this, appropriately adjust the connected device’s sound.

The headset works differently as described in the manual

• Available functions may differ depending on the connected device.
• Some features cannot be used when two devices are connected with the headset at the
same time.

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 Appendix

The battery depletes faster than when first purchased

• When you expose the headset or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
• The battery is consumable and the useful charge will get shorter over time.

Removing the battery

• To remove the battery, you must visit an authorised service centre with the provided
instructions.
• For your safety, you must not attempt to remove the battery. If the battery is not
properly removed, it may lead to damage to the battery and device, cause personal
injury, and/or result in the device being unsafe.
• Samsung does not accept liability for any damage or loss (whether in contract or tort,
including negligence) which may arise from failure to precisely follow these warnings and
instructions, other than death or personal injury caused by Samsung’s negligence.

1 Remove the rubber cover from the left side of the neckband by pulling it from the end of
the left neckband. Then, remove the left neckband.

2 Separate the earphone cable from the neckband cover.

3 Remove the neckband cover.

4 Disconnect the battery connector.

5 Lift the battery and cut the cables.

6 Remove the battery.

: This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that
may cause undesired operation.
Caution: Any changes or modifications to the equipment not expressly approved by
the party responsible for
compliance could void user’s authority to operate the equipment.

This appliance and its antenna must not be co-located or operation in conjunction
with any other antenna or transmitter.

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 Declaration of Conformity
Product details
For the following
Product : Bluetooth Stereo Headset
Model(s) : EO-BN920

Declaration & Applicable standards

We hereby declare, that the product above is in compliance with the essential requirements of
the R&TTE Directive (1999/5/EC) by application of:
SAFETY
SAR
EMC

RADIO
and the Directive (2011/65/EU) on the restriction of the use of certain hazardous substances in
electrical and electronic equipment by application of EN 50581:2012.

Representative in the EU
Samsung Electronics Euro QA Lab.
Blackbushe Business Park
Saxony Way, Yateley, Hampshire
GU46 6GG, UK
2015.XX.XX Stephen Colclough / EU Representative
(Place and date of issue) (Name and signature of authorised person)
* This is not the address of Samsung Service Centre. For the address or the phone number of Samsung
Service Centre, see the warranty card or contact the retailer where you purchased your product.

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 Copyright
Copyright © 2015 Samsung Electronics
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording, or storing
in any information storage and retrieval system, without the prior written permission of
Samsung Electronics.

Trademarks
• SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
• Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
• All other trademarks and copyrights are the property of their respective owners.

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