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Khaled Elemam-3

سي في شخصي .نموذج

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22 views2 pages

Khaled Elemam-3

سي في شخصي .نموذج

Uploaded by

fahmy.tanta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Khaled Mohamed Elemam Ali Email: khaledelemam08@gmail.

com

IT SPECIALIST LinkedIn: www.linkedin.com/in/khaled-el-emam

PHONE: 01093963155

PROFILE
Highly skilled Network Engineer with a strong background in providing technical support and troubleshooting for
diverse computer systems. Well-versed in security standards and optimizing usability. Proven ability to work
independently and efficiently resolve concerns.

EDUCATION
Faculty Of Computers and Information IT Dept [2018 – 2022]
[Mansoura University]

WORK EXPERIENCE
[ Ibnsina pharma Company ] [ IT HELPDESK Engineer ]
[2023]– [present]

 Research and identify solutions to software and hardware issues


 Diagnose and troubleshoot technical issues, including account setup and network configuration
 Ask customers targeted questions to quickly understand the root of the problem
 Track computer system issues through to resolution, within agreed time limits
 Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical
issue
 Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
 SQL Database admin.

[ STENG JEANS ] [ IT SPECIALIST ]


[2024] –[Present]

 Establishes and maintains network performance.


 Builds net configurations and connections.
 Troubleshoots network problems.
 IP address auditing.
 Establishes networking environment by designing system configuration and directing system
installation.
 Defines, documents, and enforces system standards
 Tools
 Veeam backup
 TrueNas storge
 Mikrotec firewall
 FortiGate (NSE4)
 Retail pro9.
 Virtualization

SKILLS
 Excellent knowledge of Networking – TCP/IP, Switching, NAT/PAT, VPN.
 Excellent Good Knowledge of Routing Protocols OSPF, EIGRP, BGP, IS-IS.
 Very Good Knowledge of Windows Server 2K12,2K16.
 Good Knowledge of Network Automation and Programmability.
 Demonstrate effective troubleshooting methodologies and help desk best practices.

COURSES CERTIFICATES

- N + |Udemy
- CCNA 200-301 |Raya Academy. CCNA | CompTIA.
- CCNP|Raya Academy CCNP | CompTIA.
- MCSA |Raya Academy. MCSA | CompTIA.
- Cloud (Az 900) |Raya Academy. Cloud | CompTIA.
- FortiGate (NSE4) online course

PERSONAL INFO
- Residence: Cairo , Egypt
- Gender: Male
- Date of Birth: 29th of APR 2000
- Military service: Performed
- Experience : 3 years

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