MUNICIPAL CORPORATION OF DELHI

(HEALTH DEPARTMENT)
Bureau of Health Intelligence
Room No.58. Town Hall
Delhi- 110006 _

No. __b^1
/BIii1VS/HQ/2009 Dated 9111

CIRCULA11

In reference to letter No. Fl 0(97)/2009/1T/3999 dated 10.7.09 from Secretary

(IT) Govt. of NCT of Delhi, the Service Level Agreement (SLA) for Registration of
Births and Deaths has been approved by the Competent Authority. The copy of the
SLAdocument is attached herewith for needful information and implementation pl.

AILDHO / Registrar are herewith requested to send the compliance report for
onward communication p1. h j^ / jam\l/
(OLVS / C I) / ADC(ITf

button
1. All Zonal DHO / Registrar -(RBI)
2. All Zonal Sub-Registrar through DHO

^x r V vtion:
111 ommissioner , for information of the Commissioner
2 Addl. Comm.( Health)
3i A.D.C. (LT.)

0
 Service Level Aereement
For
Registration and Issue of Birth and Death C ertificates
in
Municipal Corporation of Delhi.

1. Back Ground
The citizen is legally required to register births and deaths that occur in the family under
Registration of Births & Deaths Act, 1969 and Delhi Registration of Births & Deaths
Rules 1999. The Health Department of Municipal Corporation of Delhi is authorized to
register and issue certificates to these events than occur with in their jurisdiction.
2. Procedure for registering births and deaths

The law allows 21 days for registering the events, failing which late fee. depending upon
the number of day in excess of 21 days of the occurrence of the event. is liable to be
paid. Late fee charges as per rules :--
a. Information about event given
i. After 21 days but before the expiry of 30 days Rs. 2/-
ii. After 30 days but within one year Rs 5/-
iii. After one year ,a, Rs 101-
N.B. If information about event is given.-after the expiry of one year from the
date of its occurrence, an order from SDMis necessary, along with affidavit.
b. Transaction fees @ Rs. 5/- to be charged.

2.1r..Role of Hospitals/Instituion

In case of institutional events it is the primary responsibility of the head of the institution
to inform MCD about the event that has taken place in the prescribed form. These forms
are freely available in all hospitals and are supplied free of cost: Alternatively the form
can also be collected from any zonal office free of cost. The form comprises of two
sections. i.e. legal information and statistical information. Both the sections of the form
have to be filled in completely for issuance of the certificates.

All private hospitals located in MCD area & registered with Govt. of NCT of Delhi, all
Govt. Hospitals, all MCD hospitals, require to be empanelled for adopting the on-line
system, for which the. application form of MCD is to be submitted. M.S. or authorized
person will be issued the user's ID and password, for log-in and to upload the information
in the Website www:mcdonline.gov.in

2.2.. Role of Citizen

The citizen shall provide correct information necessary] .to fill in the requisite form. For
reporting non-institutional events, the law authorizes the head of the family or the nearest
relative to inform the event to the municipal offrce:'He/ She would need to fill in the form
and submit it to the nearest registration centre/CSB.

2.3.. Role of MCD

1. For facilitating the empanelment of all Hospitals as per the guide lines.
2. Facilitate distribution of Registration Forms for the citizen as well as the non
empanelled hospital.
3. Maintain the website / on-line system, with minimum down time.

2.4. Entry of Child' s name in the birth record of MCD

If Birth is registered without the child's name, the citizens are still entitled to a birth
certificate. However, subsequent inclusion of the name of the child in the record which
can be done at CSB (Citizen Service Bureau) located in each zone. However, late fee is
chargeable after one year of registration of event

2.4.1. Role by Citizen

a. Fill up form available in CSB in capital letters and submit to the Sub-registrar.
 to be attached.
b. In case of old registration a copy of class -X marksheet
c. To deposit the prescribed fees

a24olebyMCD
a. Receive the application, search for the record online and add the child's name.
b. If it pertains to old record not available in the database, verify from central record
room for adding the name of child.
c. To issue a certificate with name of child.
births and deaths.
t e f don or n Ilation of entry in the reahaer of
The Act permits correction of mistakes in the names mentioned in the certificate issued.
are permitted.
However no changes in the names recorded earlier

. . .
2 5 1 201. by Citizen
on of entry In the re Ster of births and deadwat
a. To apply for correcti0
CSB / Sub-Registrar posted at the CSB, or to )MHO, Zonal office.
b. To Fill the application form and attach correction letter from the institution in
original, if the event is institutional.
c. For non-institutional events to submit an affidavit and any two of the following
authenticated documents in support of claim fot;porrection `.--

i. Affidavit
ii. Photocopy of Ration Card
iii. Photocopy of Pass Port
iv. Photocopy of Education Certificate (Mother. /
Father)
v. Photocopy of Marriage Certificate.
vi. Photocopy election Identity Card
vii. photocopy of Service Identity . Card / CGHS
Card etc.
viii. Photocopy Land 1?aper
ix. Photocopy Bank Documents ( pass book/ FD
etc) i
x. Original certified letter from two credible person

2.5.2. Role of mention / Hospital

In case of institutional events,. any mistake in births and deaths registration by. institution,
a letter may be issued stating the correction required and also certifying that the
corrections have been made in the original record kept at the institution.

2.5.3.Role of MCD document from the

a. To receive the request application along witb'^ I supporting
citizen
b.. To verify from the central record room/ database for necessary search and
correction of the event on the register.
c. To inform the citizen, in case of non-availability of records.

3. Issue of Certificate of Birth and Death

Information contained in the certificates issued by MCD is taken word by word, from the
only from CSBs through
municipal record kept by"MCD. These certificates are issued
computerized system.
o d for issue of Birth and Death Certificate
For obtaining a birth or death certificate, the citizen can apply for its issue in one of the
following way or Visit nearest CSB and apply personally

3.1. Role of Citizen

hac been made.
 b. Fill up form correctly for issue of a certificate, which will facilitate the search.
The form is available at CSB
c. Submit form to the sub-registrar in CSB.
d. To deposit requisite fees.
e. Apply for the certificates through internet . If the registration is available , then the
certificates will be sent through courier.
3.2. Role of MCD

a. If the event has occurred between 1998 to 2009, the certificate can be issued
immediately.
b. Otherwise the certificates to be collected from Sub-Registrar of MCD after 7
days.

4. Time Schedule of delivery of Birth & Death Certificate/name addition /correction

MCD has intiloduced an online system for Registration of Births and Deaths.
Digitalization of Records has been completed up to £99$. So the Time Frame will be
different -
Digitalized Records

1. Issue of Certificates - 7 days.

2. Name Addition-7 days
3. Correction 15 Days.

Old Records I Manual Search )

1. Issue of Certificates - 7 days.
2. Name Addition-1.5 days
3. Correction- 30 days.
Department is liable to compensate the citizen an amount against delay/failure.. in
providing the issuance of Birth & Death Certificate beyond above said time frame.
However the staff is only liable for any penalty after the 5 days of grace.
Procedure.

(a) The applicant shall file application for imposing penalty against the Sub-
Registrar , before the DHO of the Zone
(b) DHO shall dispose off the application within 30 days of its receipt. There shall be
no second appeal review.
(c) The time frame which has been given here shall be applicable only when the
application is duly filled in (complete in all respects) and having all the requisite
documents as required: by the RBD Act/Rules.
6. System of mogitoring and collection of fees

a. Initially to be implemented manually and to be online after the new system

is implemented . All sub-registrars have been instructed to keep a Diary
Register and to endorse the application received.
b. The hierarchy will be: DHO Registrar

Sub-Registrar
c. A penalty of Rs. L0/-per day per application will be imposed on officer,
responsible for delaying process.
d. An e-Monitoring Service Level Agreement . software has been developed
by NIC which will have three levels i .e. MHO Level. Registrar and Sub-
Sub-Registrar Level.
e. SLA rules will be followed 10`s November onward ( as directed by Delhi
Govt.)