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ServiceNow Scipted APi For Knowledge Articles

ServiceNow scipted APi for knowledge articles

Uploaded by

PRAKHAR SINGH TOMAR
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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39 views2 pages

ServiceNow Scipted APi For Knowledge Articles

ServiceNow scipted APi for knowledge articles

Uploaded by

PRAKHAR SINGH TOMAR
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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//query params:- user_sys_id,article_ids(not mandatory),fetch_recent(true or

//false),fetch_most_viewed(true or false)

(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {


var queryParams = request.queryParams;

if (!queryParams.user_sys_id) {
response.setStatus(400);
return;
}

var userId = queryParams.user_sys_id;


var fetchRecent = queryParams.fetch_recent === 'true'; // Parse the boolean
value
var fetchMostViewed = queryParams.fetch_most_viewed === 'true'; // Parse the
boolean value

new GlideImpersonate().impersonate(userId);

var accessibleArticles = [];


var recentArticles = [];
var mostViewedArticles = [];

if (fetchRecent) {
var gr = new GlideRecord('kb_knowledge');
gr.addQuery("workflow_state", "published");
gr.orderByDesc("sys_created_on"); // Order by creation date in descending
order
gr.setLimit(5); // Limit to 5 most recent articles
gr.query();

while (gr.next()) {
if (gr.canRead() ) {
recentArticles.push({
sys_id: gr.getValue("sys_id"),
short_description: gr.getValue("short_description"),
number: gr.getValue("number")
});
}
}
}

if (fetchMostViewed) {
// Fetch most viewed articles based on the sys_view_count logic
var grMostViewed = new GlideRecord('kb_knowledge');
grMostViewed.addQuery("workflow_state", "published");
grMostViewed.orderByDesc("sys_view_count"); // Order by view count in
descending order
grMostViewed.setLimit(5); // Limit to 5 most viewed articles
grMostViewed.query();
while (grMostViewed.next()) {
if (grMostViewed.canRead() ) {
mostViewedArticles.push({
sys_id: grMostViewed.getValue("sys_id"),
short_description: grMostViewed.getValue("short_description"),
number: grMostViewed.getValue("number")
});
}
}
}

if (!fetchRecent && !fetchMostViewed) {


// Query and populate accessibleArticles based on article_ids
var articleIds = queryParams.article_ids || “”; // Make it an empty string
if not provided
var gr = new GlideRecord('kb_knowledge');
gr.addQuery("sys_idIN" + articleIds);
gr.addQuery("workflow_state", "published");
gr.query();

while (gr.next()) {
if (gr.canRead()) {
accessibleArticles.push({
sys_id: gr.getValue("sys_id"),
short_description: gr.getValue("short_description"),
number: gr.getValue("number")
});
}
}
}

response.setContentType('application/json');
response.setStatus(200);

var body = {};

if (fetchRecent) {
body.recent_articles = recentArticles;
} else if (fetchMostViewed) {
body.most_viewed_articles = mostViewedArticles;
} else {
body.accessible_articles = accessibleArticles;
}

response.setBody(body);
})(request, response);

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