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Ge 2022

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16 views4 pages

Ge 2022

Uploaded by

kanakaraj
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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GE2022 TOTAL QUALITY MANAGEMENT LTPC

3 003
1. INTRODUCTION 9
Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of
manufacturing and service quality - Basic concepts of TQM - Definition of TQM – TQM Framework -
Contributions of Deming, Juran and Crosby – Barriers to TQM.

2. TQM PRINCIPLES 9
Leadership – Strategic quality planning, Quality statements - Customer focus – Customer
orientation, Customer satisfaction, Customer complaints, Customer retention -Employee involvement –
Motivation, Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal -
Continuous process improvement – PDSA cycle, 5s, Kaizen - Supplier partnership – Partnering,
Supplier selection, Supplier Rating.

3. TQM TOOLS & TECHNIQUES I 9


The seven traditional tools of quality – New management tools – Six-sigma: Concepts, methodology,
applications to manufacturing, service sector including IT – Bench marking – Reason to bench mark,
Bench marking process – FMEA – Stages, Types.

4. TQM TOOLS & TECHNIQUES II 9


Quality circles – Quality Function Deployment (QFD) – Taguchi quality loss function – TPM –
Concepts, improvement needs – Cost of Quality – Performance measures.

5. QUALITY SYSTEMS 9
Need for ISO 9000- ISO 9000-2000 Quality System – Elements, Documentation, Quality auditing- QS
9000 – ISO 14000 – Concepts, Requirements and Benefits – Case studies of TQM implementation in
manufacturing and service sectors including IT.

TOTAL: 45 PERIODS
TEXT BOOK
1. Dale H.Besterfiled, et at., “Total Quality Management”, Pearson Education Asia,
Third Edition, Indian Reprint (2006).
REFERENCES
1. James R. Evans and William M. Lindsay, “The Management and Control of Quality”,
(6th Edition), South-Western (Thomson Learning), 2005.
2. Oakland, J.S. “TQM – Text with Cases”, Butterworth – Heinemann Ltd., Oxford, Third
Edition (2003).
3. Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall (India)
Pvt. Ltd. (2006)
4. Janakiraman,B and Gopal, R.K, “Total Quality Management – Text and Cases”,
Prentice Hall (India) Pvt. Ltd. (2006)
SUBJECT DESCRIPTION AND OBJECTIVES

DESCRIPTION

This subject will provide the student with the underlying principles and techniques of
Total Quality Management (TQM) with emphasis on their application to technical
organizations. Students will develop a working knowledge of the best practices in Quality and
Process Management. Students will learn to view quality from a variety of functional
perspectives and in the process, gain a better understanding of the problems associated with
improving quality, also quality tools utilized in service and international/environment.
Demonstrate how to design quality into product and services, describe the importance of
developing a strategic plan for Total Quality Management and discuss the importance of
“benchmarking”, as a means of identifying the choice of markets

AIM
The overall aim is for students to develop an understanding of total quality management
principles, frameworks, tools and techniques for effective real life applications in both
manufacturing and services.

This subject aims to impart knowledge on the quality management process and key
quality management activities. Specifically it aims to: Compare and contrast the various tools
used in quality management, comprehend the concepts of customer’s value, discuss the
emerging tendencies toward global competitiveness, understand different perspectives on
quality, comprehend six-sigma management and its tools.

OBJECTIVES

The main objective of this subject is to

1. Develop an understanding on quality management philosophies and frameworks


2. Develop in-depth knowledge on various tools and techniques of quality management
3. Learn the applications of quality tools and techniques in both manufacturing and service
industry
4. Develop analytical skills for investigating and analysing quality management issues in the
industry and suggest implement able solutions to those.
GE2022 TOTAL QUALITY MANAGEMENT - MICRO LESSON PLAN
Week Hrs Lecture Topic Book
UNIT- 1. INTRODUCTION
1 Introduction - Need for quality, Evolution of quality T1
I 2 Definition of quality, Dimensions of manufacturing and service quality T1
3,4,5 Basic concepts of TQM, Definition of TQM, TQM Framework T1
6,7 Contributions of Deming T1
II 8 Juran and Crosby T1
9 Barriers to TQM (AV) T1
UNIT II TQM PRINCIPLES
10 Leadership – Strategic quality planning, Quality statements T1
III
11 Customer focus, Customer orientation, Customer satisfaction. (AV) T1
12, 13 Customer Complaints, Customer Retention, Employee involvement. T1
14, 15 Motivation, Empowerment, Team and Teamwork, Recognition and Reward. T1
16 Performance appraisal, Continuous process improvement, PDSA cycle, 5s. T1
IV
17 Kaizen - Supplier partnership, Partnering. (AV) T1
18 Supplier selection, Supplier Rating. T1
UNIT III TQM TOOLS & TECHNIQUES I
19 The seven traditional tools of quality T1
V 20 New management tools T1
21 Six-sigma: Concepts ,Methodology T1
22 Applications to manufacturing(AV) T1
23 Service sector including IT T1
24 Bench marking T1
VI
25 Reason to bench mark T1
26 Bench marking process T1
27 FMEA – Stages, Types T1
UNIT IV TQM TOOLS & TECHNIQUES II
VII 28 Quality circles T1
29 Quality Function Deployment (QFD) (AV) T1
30 Quality Function Deployment (QFD) (AV) T1
31 Taguchi quality loss function T1
32 TPM – Concepts T1
VIII
33 TPM – Concepts T1
34 Improvement needs T1
35 Cost of Quality T1
36 Performance measures T1
UNIT V QUALITY SYSTEMS
IX
37 Need for ISO 9000, ISO 9000-2000 Quality System. T1
38, 39 Elements, Documentation. (AV). T1
40 Quality auditing. T1
41, 42 QS 9000 – ISO 14000 – Concepts T1
43 Requirements and Benefits T1
X Case studies of TQM implementation in manufacturing sectors T1
44
45 TQM implementation in service sectors including IT. T1
Prepared by: Mrs. S.Malathi, Asst. Prof. / EEE.

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