HIMANSHI GANOTRA 4th Main road Horamavu , Bangalore

Manager Pre-Sales & Operation ganotrahimanshi@gmail.com / +918092383701

Profile

To pursue a challenging career and add value to a progressive organization that gives scope to enhance my
knowledge, utilizing my skills which will benefit mutually. To build my career towards knowledge based and
value added professionals. Evaluate the company's ethics and morals as they would value my dedication and
sincere contribution towards the company also me association with the company. With an MBA from Jain
Institutions and 4.5 years of diverse experience spanning the Internet, Real Estate, and Sales sectors, I bring a
unique blend of skills and expertise to drive business growth and customer satisfaction. As a results-driven
professional, I excel in identifying client needs and developing strategies to elevate customer satisfaction
levels.

Education
Jain University
MBA - Marketing and HR (2021-2023) A+

Arka Jain University

BBA - Marketing 2017- 2020 (72%)

Vig English School (isc)

12th Commerce 2015-2017 (75 %)

Vig English School (icse)

10th Commerce 2003-2015 (71%)

Work Experience

Estatesquad Services Private Limited

Manager presale & operation (February 2022 – August 2024)\

 Screen and qualify leads before they are handed off to the sales team.
 Maintain and update the CRM system with accurate lead and client information.
 Engage with potential clients to answer queries and provide information.
 Organize pre-sales documents and coordinate meetings or site visits.
 Ensure smooth transitions from lead generation to sales engagement.
 Generate and analyze reports on pre-sales activities and performance metrics
 Facilitate communication between pre-sales and other departments
 Organize and manage pre-sales documents.
 Oversee and manage the process of qualifying and nurturing leads before they reach the sales team.
 Develop compelling proposals and presentations for potential clients, ensuring they meet the firm's
standards and client requirements.
 Identify and implement improvements in operational workflows to enhance efficiency and effectiveness.
 Ensure that the firm’s CRM and other sales tools are effectively utilized and integrated into daily
operations.
 Monitor key performance indicators (KPIs) and generate reports to track the effectiveness of pre-sales
activities and operational processes.
 Work closely with sales, marketing, and other departments to ensure alignment and support for pre-sales
activities.
 Inform customers about current promotions, offers, or new products, and encourage them to make
purchases or schedule appointments
 Record details of each call, including customer responses and contact information, into the company’s
database.
 Identify the genuine Client and brief the details about the project
 Managing Team - Product training including sales team
 Scheduled and managed appointments to show homes with help of sales team
 Handling a variety of administrative duties MIS work / Collections parts with builder and other operation
parts and to meet daily SOP.

Upgrad Education
Admission counselor Inside Sale (November 2021 – January 2022)

 Assist students in choosing appropriate courses and planning their academic schedules.
 Help students understand degree requirements and develop a plan to meet their academic goals.
 Keep track of students’ academic performance and help them stay on track to meet their goals.
 Outbound calls and Inbound calls, To meet daily SOP .
 Identify the genuine learner and brief the details regarding the course he is interested in.
 Individual contributor (B2C), Bring the revenue towards the company

PinClick
Assistant manager -inside sale (March 2020- October 2021)

 Manage the process of qualifying and nurturing leads, ensuring they are effectively followed up and
converted into sales.
 Oversee and support inside sales representatives, providing guidance, training, and performance
evaluations.
 Engage with potential and existing customers to address their needs, provide product information, and
resolve any issues .
 Make calls to potential or existing customers to promote products or services, gather information, or follow
up on inquiries.
 Identify and qualify potential leads or sales opportunities during calls.
 Record details of each call, including customer responses and contact information, into the company’s
database.
 In bound calls and outbound calls
 Team handling 4-5 member Providing the training session to new candidates with proper knowledge of the
product.
 Maintaining reports (sources and projects)
 Received certificated for achieving the target monthly target
Intership

1. Marketing dipstick (MAY -JUNE 2019) market survey for market analysis on various factors
2. SERVQUAL MODEL ON BIZAAR (JUN - AUG 2020)

Achievements
 Completed the Six Sigma Green Belt certification
 Completed the Zendesk Customer Service Professional Certification
 Received certification for completing month target
 Received certificate of webinar on reinventing financial sector during and after covid -19.
 Received certificate of civil defense by government
 Received certificate of recognition for securing first position Volleyball
 Received certificate of personality development.
 Received certificate of recognition from NSS year (2017- 2019)
 Received certificate of recognition from SBI mutual Funds.

Skills
 B2C and B2B Sales Strategy
 Market Research and Analysis
 Pre-Sales and Customer Service Management
 Operations and People Management
 Channel Partner Relations
 Leadership Experience
 Microsoft Excel/ Word / PowerPoint
 Employee On boarding
 Basic idea of Facebook campaign /Magic brick and Hub spot
 Recruiting
 Inventory Management
 Highly motivated and fast learner
 Basic computer knowledge
 Teamwork

Hobbies
 Listening to music
 Traveling
 Self-education and learning new things
 Community service