sujitha17goaluraim@gmail.

com
Sujitha S
9677862051
Chennai

Organized, hardworking professional looking for a growth-oriented position. Outgoing and collaborative worker,
skilled in communication and time management. Aiming to deliver efficient support and solutions through gained
experience and skills in Database, Java and UNIX technologies.

SUMMARY

 A dynamic IT Professional with 10 years of rich and professional experience of support for Banking,
Financial Services, Retails sector and middleware technology tools.
 8 years of experience in Site Reliability Engineering with proven track record in enhancing and optimizing
application performance. I have significantly contributed to the uptime and efficiency of large scale
systems. My experience in incident response and security makes me an asset in maintaining high
performance standards.
 Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving, innovation,
planning, organizational, communication & interpersonal skills.
 Worked for CSA (Client Service Availability) which aims in availability of bank systems 24*7. Collaborated
with multiple teams involving fast payment journeys in bringing down their downtime by providing
strategic solutions for automation.
 Good exposure in handling production environment, deploying the code changes through CI/CD pipeline.

TECHNICAL SKILLS

 Cloud: AWS (EC2, S3, RDS, IAM, ALB, NLB), Azure

 Language: Java v17, Python3, PL/SQL
 Middleware: Axway CFT, Solace, MQ, Webmethods IS, DataPower
 Operating Systems: RHEL 8, Unix, Windows
 Project Management Tools: Atlassian JIRA
 DevOps Tools: GitHub, Bitbucket, Jenkins, JFrog Artifactory, Azure DevOps (ADO)
 Application monitoring tools: ELK, Prometheus, Grafana, ITRS
 Automation Tools: Run Deck, Jenkins, ADO
 Agile frameworks: Kanban Dashboard, Scrum Dashboard, Release Dashboard
 Network security: Network segmentation, Firewall implementation, Vulnerability Remediation

CERTIFICATIONS

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  AWS Certified – Cloud Practitioner
 Certified Java Programmer

EDUCATIONAL QUALIFICATION

 B.E - Electronics & Communication Vel High Tech Engineering College – 2009 - 2013 : CGPA 8.9 – Anna
University Gold Medalist
 Higher Secondary – 2009 - 94.5%

PROFESSIONAL SYNOPSIS

August 2021 - Till Date

Standard Chartered Bank

Site Reliability Engineer, FileIT & IMFT – TA Integration Service

Database Oracle 19c

Products & Services Linux Servers, Axway CFT, CG, Sentinel, Secure Transport
Azure DevOps – Boards and CI/CD pipelines,
Infrastructure as Code (Terraform)
AWS Cloud, Elastic Search, ADO, JIRA, Confluence
Programming Language SQL, Python, Unix
Monitoring Tools ITRS, Kibana & Grafana

 IMFT/FILEIT is a File Transfer application serving 300+ apps across bank & part of Integration Services – TA.
IMFT/FILEIT uses CFT, the file transfer agent (Axway Vendor Product) for file transfer between
applications. At present IMFT manages 240+ CFT instances across bank.
 Working as SRE Lead to provide support to the application on reliability, hygiene, observability, stability
for On-Prem & AWS cloud.
 Configured ELK stack end-end, written GROK pattern for logging & monitoring the system.
 Integrated Prometheus, Elastic Search & Grafana for monitoring the CPU & Volume Metrics.
 Designed various dashboards in Kibana, Grafana & ITRS monitoring tools based on the requirement.
 Proactive identification of production issues through the alerting mechanism deployed through ITRS.
 Checklists for CFT Onboarding, code & artifacts review for flow deployment & Cloud Onboarding are done
for smooth implementation.
 Change review process is streamlined effectively. Stringent scrutinization done during the review, by this
many issues were identified during the initial review itself which is avoiding potential business impact if it
had moved to production.
 Vulnerability remediation, Certificate Renewals, RFI Audit, Problem Ticket, SRE Initiatives like CFT
Decommission/Upgrade and many such activities are tracked continuously for completion/submission
before time.

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  SOP documents are created based on the issues faced, so that the recovery time will be quicker when
similar issue occurs again.
 Monthly Newsletter on the Project highlights are captured & sent across MT’s.

April 2017 - December 2021

Standard Chartered Bank

Senior Support Analyst, MDIS, CBIS & CDS -FSTS Integration Services

Database Oracle 9i, 10g, 11g

Tools & Servers SQL Developer, Linux & AIX servers, ELK, ITRS, Datapower
Programming Languages SQL, PL/SQL, Unix

 MDIS (Managed Distribution Services) is a middleware application, which sends and receives FAX, EMAIL
and SMS advices between the Bank and Client.
 Messages will be received as xml via MQ and will be sent to respective service providers through web
service for delivery to customers for outbound services and will be sent as xml to source applications for
inbound services.
 Providing application support to users in case of non-delivery of EMAIL, FAX & SMS and monitoring the
transactions preventing high severity incidents.
 Understanding the application end - end and made the user and support teams aware of the functionality
of the application.
 Acknowledge, Analyze and Maintain the SLA of an incident. Do work around in database and application to
find the root cause for the issue and provide a fix for it.
 Handled high severity incidents and provided RCA’s for the same. Preventive measures are taken based on
the RCA on setting-up the monitoring alert.
 Handled the change requests from end to end during the implementation of fixes and enhancements and
new rollouts.
 Handled scheduled reboots and Disaster recovery Drill of the servers.
 Automated few repetitive tasks using the knowledge in Unix shell scripting & PL-SQL and integrated with
ITRS for alerting mechanism as well.
 Chaired vendor meetings (monthly review), internal stake holder meetings, weekly update meetings and
CAB calls.
 Yearly Capacity planning & management is done through heat map to determine the demand & to allocate
the resources accordingly to ensure the performance & stability of the systems.

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 April 2014 - March 2017
Wipro Technologies

Project Engineer, BAT (British American Tobacco)

Database Oracle 9i
Programming Language PL/SQL

 3 years’ work experience as PL/SQL Developer/Support in Wipro

 Production Support Experience
 Troubleshot database issues & provided technical assistance.
 Developed Stored Procedures & Triggers for data manipulation.
 Responsible for defect free deliverables
 Quick Issue Resolution with Critical Thinking skills
 Applying business Knowledge to solve incident tickets
 Periodic KEDB documentation to efficiently handle frequent application issues.
 Monthly incident trend analysis & strategic ways for incident reduction
 Maintained unambiguous and confident communication to client with proper mail etiquette
 Constant appreciation received from clients for timely issue resolution & response

ACCOLADES FROM SCB & WIPRO

 GEM Award(Going the Extra Mile)
 Star of the Month
 Pat on the Back (Twice)
 Incident Champion
 Many appreciation emails & reward points