Personal

Savings Account
Terms & Conditions

Effective from 24 July 2024 securetrustbank.com

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 Definitions Our Status and Purpose
of these Terms
In these Terms, certain words have certain meanings
as follows:
We, Secure Trust Bank PLC, are authorised by the
“Account Holder”, “you”, “your”, “yours” refers to you, the Prudential Regulation Authority and regulated by
customer and includes a reference to any joint holder of the Financial Conduct Authority and the Prudential
an Account. Regulation Authority with registration number 204550.
“Account” means all or any of your Savings Accounts or Our registered office is at Secure Trust Bank PLC,
Fixed Rate Bonds held with us. Yorke House, Arleston Way, Solihull, B90 4LH and our
“Account Services” means the deposit account facilities telephone number is 0345 111 7092.
that we may provide to you from time to time, subject to These Terms, together with our Rate Card and Tariff, set
these Terms, including, without limitation, debit and credit out the basis on which we will provide you with your
facilities and payment transmission services. Account. Additional terms and conditions may apply to
“Bank”, “we”, “us”, “our” means Secure Trust Bank PLC certain accounts and services and we will advise you
as provider of the Account Services, and includes our when they apply. You should read these Terms together
successors and anyone to whom we transfer our rights with any additional terms and conditions. In these terms
and obligations in respect of an Account. we refer to the agreement with you as the Agreement.
If there is any inconsistency between these Terms,
“Business Day” means a day (other than Saturday, Sunday additional terms and conditions, the Rate Card or Tariff,
or a Bank Holiday) on which banks are open for general then the Additional terms and conditions take priority,
business in London. followed by these Terms and then the Rate Card and the
“CHAPS” is the same-day electronic funds transfer Tariff.
system, operated by the bank owned CHAPS Clearing We recommend that you keep a copy of these Terms
Company that is used for high value/wholesale payments for your records. A copy of your Agreement with us is
but also for other time critical lower value payments. available on request and can be found on our Website.
“Electronically Verify” means undertaking checks These Terms will come into force when we have
with credit reference agencies to confirm an account is processed a fully completed application from you and
in the name(s) of an Account Holder for the purposes opened the Account, and shall continue until terminated
of detecting and preventing crime, fraud and money in accordance with these Terms. The Terms are supplied,
laundering, and to verify your identity. and we will communicate with you in connection with
the Terms, in the English language.
“Fixed Rate Bond” means a product with a fixed term.
“Nominated Account” means a UK current account
1. General
chosen by you, from which you can make payments to
and from your Account. We must be able to Electronically 1.1. This Agreement will apply for the period in
Verify that your chosen account is in the name of an which your Account is open.
Account Holder (where you hold a joint Account, this can
1.2. From time to time we may offer Account
be in the name of either or both Account Holders).
Holders additional services or benefits. These
“Rate Card” the information we provide on interest rates do not form part of the Terms and we may,
applicable to our Accounts. if we wish, alter or remove them at any time
“Reference Rate” means an externally set interest rate in accordance with the applicable Terms and
such as Bank of England Base Rate. Conditions for those additional services or
benefits.
“Savings Account” means a notice or access product.
1.3. By opening an Account with us, you are
“Tariff” means our tariff of charges as published from time
to time and which can be found on our Website. confirming to us that you will use your
Account in accordance with these Terms.
“Terms” and “Terms and Conditions” means these Terms,
together with any additional terms and conditions that 1.4. By agreeing to these Terms you are confirming
may apply to our services from time to time. The Terms to us that the money in your Account is and
may be varied, amended, modified or supplemented from will remain yours at all times. We may ask you
time to time as set out in condition 13 below. to confirm in writing that the money in your
Account belongs to you and will remain so.
“Website” means www.securetrustbank.com or any other
website we use in its place in the future.

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2. Our charges data for this purpose. We will continue to
process your data for other purposes. See our
2.1. You authorise us to take from your Accounts
privacy statement for more information.
any amounts and charges that are payable by
you under these Terms – specific charges are 5.3. You will ensure that all persons named on
in the Tariff. the application form will, at all times, keep to
these Terms.
2.2. Where we incur a cost because you do not
fulfil an obligation you have under the Terms 5.4. You must let us know immediately if
and Conditions applicable to your Account, you change or any person named on the
you must pay us all costs which we reasonably application form changes your and/or their
incur as a result of your breach. contact or personal details (including address,
residence, email address and telephone
3. Interest
number). We will carry out security checks
3.1. The interest rate applicable to the Account when new details are given to us to protect
is published on our Rate Card which can your Account.
be found on our Website. It can also be
5.5. You must be at least 18 years of age to open
requested by telephone from Customer
an Account unless the additional terms and
Services.
conditions for the Account specify a different
3.2. Interest is calculated daily and will be applied minimum age.
to your Account on the dates shown on the
5.6. The person or persons named on the Accounts
Rate Card. Interest is accrued on payments
must be a UK resident. If you or any other
into your Account from the day they are
person named on the Account cease to be a
credited to the Account, as set out in
UK resident then you must tell us this as soon
conditions 8.3 and 8.6.
as possible.
3.3. You can choose either to have interest
5.7. Our Website sets out details of the maximum
added to your Account or paid away to your
balance permitted across the Accounts you
Nominated Account. You will be able to
hold with us. If you have a joint Account, we
change your preference at any time.
count half the money held in that Account
4. Taxation towards that maximum limit.
4.1. We will not deduct tax from credit interest. 5.8. Your Account must always be in credit and
Tax payers may have to pay tax on interest cannot go overdrawn. If your Account does
received. become overdrawn, you agree to deposit
5. Opening your Account and Eligibility funds into the Account immediately to clear
any debt. We may contact you to ask you
5.1. Before opening an Account, we will make all
make such a payment. If you have funds in
necessary enquiries into your background.
a different Account then you agree that we
This is to verify identity (as required by law),
can exercise a right of set off as described in
satisfy ourselves of your eligibility as an
condition 6.
Account Holder, and obtain other information
we need to allow us to satisfy other legal 5.9. An Account is deemed to be opened once we
requirements. For existing Account Holders, have processed and accepted your application,
we may need to re-confirm your identity including completing all the information-
and permanent address if you are opening gathering and background-checking described
a new Account. We may collect information in condition 5.1.
from third party agencies. Acceptance or 6. Set off
rejection of your application is at our absolute
6.1. You agree that we may settle your
discretion and we can refuse to open an
indebtedness on any account with us
Account without giving a reason.
(including any mortgage or loan accounts with
5.2. You explicitly consent to the access, us), whether owed in your sole name or owed
processing and retention of the information jointly by you alongside others, by transferring
we hold about you to allow us to provide money from any credit balance that you may
payment services to you. This does not have on your Account held with us in your sole
affect any rights and obligations you or we name or in joint Accounts in your name and
have under data protection legislation. You the name(s) of others. We will tell you before
may withdraw this consent by closing your we do this. The reasons for such a transfer
Account. If you do this, we will stop using your will be explained to you and when it will be

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 completed. In making such a transfer, we may 7.5. We are required by law to collect certain
(and you authorise us to) bring to an end any information about the payer and payee, the
fixed deposit period applying to a Fixed Rate source of funds and the payee account when
Bond you hold with us and adjust any interest we make or accept payments in connection
payable by us. with the Account Services. We reserve the
6.2. We may, but shall not be obliged to, consider right to refuse to process any transaction
the overall position on all your Accounts where insufficient information has been
before deciding whether or not to make provided to us.
payments from any one of them. We may also 8. Payments into the Account
take into account transactions that have been 8.1. We will only accept payments made in UK
made but have not yet cleared, or which have Sterling.
not yet been taken from or credited to your
Account(s). 8.2. We will accept for payment into your Account
the following:
6.3. This condition 6 also applies to debts owed to,
and accounts held with, other companies in 8.2.1. cheques payable to you from the Nominated
the Secure Trust Bank Group. This means, for Account (in accordance with the conditions
example, that: described in condition 8.6 below);

6.3.1. we can use funds in an account held with 8.2.2. electronic payments payable to you from the
another member of the Secure Trust Bank Nominated Account;
Group to set off against a debt owed to us; 8.2.3. cheques payable to you from a UK current
and account which we can Electronically Verify
6.3.2. we can use funds in an account held with is in the name(s) of an Account Holder (in
us to set off against a debt owed to another accordance with the conditions described in
member of the Secure Trust Bank Group. condition 8.6 below); and

6.4. When exercising our rights under this 8.2.4. electronic payments payable to you from a
condition 6, we will comply with any legal or Secure Trust Bank Account in the name(s) of
regulatory restrictions on our powers to take an Account Holder or a UK current account
money from your accounts. For example, we which we can Electronically Verify is in the
will not take money that we think you need to name(s) of an Account Holder.
meet essential living expenses, or which we 8.3. Electronic payments are credited to your
know belongs to someone else, or which you Account on the day they are received from our
have received from a public body for certain holding bank (Barclays). Electronic payments
purposes. received after 7pm will be credited to the
7. Nominated Accounts and general Account on the following day.
information on payments 8.4. CHAPS payments into your Account can
7.1. You must give us the details of your be made using your Sort Code and Account
Nominated Account when you apply for your number.
Account. You are allowed to change your 8.5. We have the right to reject:
Nominated Account from time to time in
8.5.1. electronic payments and cheques that are not
accordance with this condition 7.
from the Nominated Account;
7.2. If you have a Fixed Rate Bond or a notice
8.5.2. electronic payments and cheques from a UK
Account then, to protect your Account from
current account that we cannot Electronically
fraud, you cannot change the Nominated
Verify as being in the name(s) of an Account
Account details if there are less than 15 days
Holder;
to the Account’s maturity or the expiry of the
Account notice period. 8.5.3. payments where accepting the payment might
put us at risk of breaching a law or regulatory
7.3. Electronic payments from the Account can
requirement; or
only be made to the Nominated Account.
8.5.4. payments that would put you in breach of
7.4. Internal transfers can be made to and from
these Terms (for example, because it would
the Accounts you hold with us subject to the
take you over a maximum balance) or where
Account Terms and Conditions.
our deadline to add the funds to the Account
has passed.

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8.6. When you pay in by cheque: can give us a payment instruction (or cancel a
8.6.1. interest is calculated from the next Business payment instruction) in one of the following
Day after the cheque is received at our ways. This will be treated as your consent to
address (as shown on your statement). us making (or cancelling) the payment:
Cheques received after 3.00pm will not be 9.2.1. telephoning us, going through our security
banked until the following Business Day; procedures and confirming the details of the
8.6.2. the funds will be credited to your Account payment that is to be made or cancelled; or
on the next Business Day after the cheque is 9.2.2. using another method which we agree with
received at our address. The cheque cannot be you and which may be covered by separate
returned unpaid after the end of that Business terms.
Day unless you are involved in fraud relating 9.3. Where your Account is a joint Account, we
to the cheque; require the authorisation of each Account
8.6.3. the cheque should be made payable to the Holder to authorise a payment out of the
Account Holder(s) and it must include on the Account, or to cancel a payment instruction.
back of the cheque the Account number to 9.4. If you give us instructions by telephone,
which the cheque is being paid (if we cannot you must follow the procedures and use the
identify the Account into which the cheque security details that you have selected.
should be paid, because this information is not
right, then we will reject the cheque); 9.5. In order to make a payment:

8.6.4. the cheque may be returned unpaid due to 9.5.1. the instructions to us must be complete and
lack of funds, the cheque being stopped, or certain before we can process them;
irregularities in the way the cheque has been 9.5.2. the payment must be to your Nominated
drawn. In such circumstances, we may debit Account, using the Nominated Account’s sort
the value of the cheque to your Account and code and account number;
we may apply a charge for this;
9.5.3. you must follow the correct security
8.6.5. the cheque will normally be deemed as being procedures for the payment and give us all the
out of date if it is paid in more than six months information we ask for;
after its date. We will contact you if an out of
9.5.4. we must be satisfied that the instructions
date cheque is presented;
genuinely come from you, and we will protect
8.6.6. cheques should be crossed “account payee the integrity of your Account by checking this
only”; and where:
8.6.7. cheques must not be future dated. 9.5.4.1. we are asked to make a payment a significant
8.7. Any cheques or other items sent to us by post period of time after the most recent
are sent at your own risk. transaction on the Account; or

8.8. Funds paid in by cheque or electronic transfer 9.5.4.2. we reasonably think that the payment or
are available to be withdrawn once they have activity on the Account is very unusual or
been credited to your Account, as explained in suspicious; or
the preceding conditions. 9.5.4.3. there have been other recent changes
8.9. If we use a particular bank or agent because associated with the Account (such as changing
you tell us to, we will not be responsible for the Nominated Account) that mean that we
any default or omission of such a bank or need to apply greater security; and
agent. 9.5.5. there must be no other reason under
8.10. We cannot accept Direct Debits into your condition 10.9 that would stop us carrying out
Account. the payment.

9. Payments out of the Account 9.6. If you do not have a Nominated Account set
up or you change your Nominated Account,
9.1. Withdrawals are not permitted from the Fixed then there will be a delay to payments that
Rate Bonds before the end of the term, except you ask us to make while the new Nominated
as set out in condition 14 and any additional Account is set up and security checked. This
terms and conditions. could take 14 days from the date you give us
9.2. Where your Account allows you to make the details.
payments out of it, provided there are
sufficient cleared funds in your Account, you

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9.7. Once we have received your instruction to 9.12.1. any payment transactions you have instructed
make a payment straightaway, you cannot us to pay and authorised in accordance with
cancel that payment. this condition 9;
9.8. You can set up payments in advance on Fixed 9.12.2. cheques paid into your Account which are
Rate Bonds and notice Accounts: subsequently returned unpaid;
9.8.1. payments from notice Accounts will be made 9.12.3. any charges which are incurred in the
at the end of the notice period that applies to operation of your Account;
the Account after you have asked us to make 9.12.4. any direct loss or expense which we suffer
the payment; and in connection with your Account following a
9.8.2. payments from Fixed Rate Bonds can only breach by you of the Terms and Conditions;
happen on the maturity date (or the next 9.12.5. any other transaction which you have
Business Day, if the maturity date is not a authorised.
Business Day). You can give us instructions on
where to pay the funds up to 14 days before 9.13. Payments will be made by electronic transfer.
maturity. 9.14. If a payment out of your Account is rejected
and returned by the recipient’s bank, then
In either case, the latest the payee’s bank will we will credit the amount back to your
receive the money is the end of the Business Account. If your Account has been closed in
Day after the payment is made. the meantime, then we will open an access
9.9. If you have instructed us to make a payment in Account in your name and credit the amount
the future from an access Account, a payment to that Account.
at the end of a notice period (in the case of a 10. Operating your Account
notice Account), or a payment on maturity of
10.1. To help manage your Account we will provide
a Fixed Rate Bond, then you can cancel those
you with quarterly statements showing all
payments at any time up to the end of the
payments to and from your Account (excluding
Business Day before the payment is due to go
Fixed Rate Bonds, for which we will send an
out of your Account. You can notify us using
annual statement).
the appropriate method as set out in condition
9.2. 10.2. Whenever you make a payment out of your
Account, except for a payment of accrued
9.10. As certain payments need time to be
interest to another account, we will send you a
processed, we apply cut-off times to
payment communication containing details of
payments. If we receive your instruction by
the payment within 30 days of that payment.
2.00pm on any Business Day, then we will
Information about payments (of any kind) into
process the instruction that day. This then
or out of your Account are also available on
means that the latest the payee’s bank will
request at any time.
receive the money is by the end of the next
Business Day after we take the money out of 10.3. If you ask us to, we will send you a duplicate
the Account. statement if you pay our charge as set out in
our Tariff. We will notify you of the charge
9.11. We will treat your instruction as having been
on request and before we send the duplicate
received by us when we actually receive it,
statement.
but if we receive your instruction on a day
that is not a Business Day, or after our 2.00pm 10.4. We may put messages on your statements
cut-off time on a Business Day, then we will to tell you about changes to our Rate Card,
treat it as having been received on the next the Tariff and these Terms. See condition 13
Business Day. In the case of payments to below for details of how we can make changes
be made at a future date, we will treat your to these Terms, the Rate Card and the Tariff.
instruction as having been received on the day 10.5. In managing your Account we may contact
the payment is due to be made and will not you by post, telephone, text message or email
debit your Account until the day the payment using the latest address or telephone number
is due. you have given to us. You agree that you will
9.12. We will debit your Account with the amount tell us when any of these details change. If you
of: do not, then you may not receive important
information from us and we will not be liable
for any losses you suffer as a result of this.

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10.6. You can contact us at the address and 10.9.1. a payment is not being made to the
telephone number shown on your statement; Nominated Account;
unless we specifically give you a different 10.9.2. the instruction is not sufficiently clear to allow
address, website or telephone number to use us to carry out the payment under condition
for a particular service. 9.5;
10.7. Where there is more than one Account 10.9.3. the instruction may not have been properly
Holder, that is to say where the Account is a authorised by you (condition 9.5.4 sets out
joint Account: the circumstances in which we will check this
10.7.1. To avoid duplication, we only will send especially carefully);
information about the Account to the address 10.9.4. you or someone else is using the Account
or email of the first named applicant as stated illegally or fraudulently or outside of the Terms
on the application (unless there is a legal and Conditions;
reason we have to write to all of you). The
person we contact is responsible for sharing 10.9.5. we are required to do so by law, regulation,
with the rest of you the information we send. code or other duty which applies to us;
You can change this at any time by asking us 10.9.6. you are subject to a bankruptcy order or
to contact a specific person or, if you live at administration order or you have entered into
separate addresses for example, you can ask a voluntary arrangement with your creditors;
us to send statements or other messages (or
10.9.7. there is a dispute (which we reasonably
both) on your Account to each of you.
believe to be genuine) about the ownership or
10.7.2. You agree to be bound jointly and severally entitlement to the money in the Account;
(that is, both individually and together) by the
10.9.8. there are insufficient cleared funds in the
Terms and any additional or supplemental
Account to cover the amount of the payment
terms which apply to your Account. This
and/or to cover any charge for making the
means, for example, that any one of you might
payment;
have to pay us all of the charges we charge
you, and we do not have to divide the charges 10.9.9. the terms of the payee’s account stop us from
between you. completing the payment instruction, or the
payee’s account is unable to receive payments
10.7.3. Each of you will be equally entitled to all
of that type;
the funds in the Account and we will not be
concerned with the division of the funds. 10.9.10. we intend to exercise our rights of set off
under condition 6;
10.7.4. If one of you dies, the money in the Account
will automatically belong to the other. More 10.9.11. we have suspended your ability to make a
details about this are set out in condition 16. payment out of your Account under condition
10.14;
10.7.5. A joint Savings Account may be converted to a
sole Account by removing one of the Account 10.9.12. circumstances beyond our reasonable control
Holders, following receipt by us of written prevent us from offering a normal service
notification from both Account Holders. (such as computer failure or industrial action
or failure in a payment system).
10.7.6. If we become aware of a disagreement
between the Account Holders to the Account, 10.10. Where we have refused to carry out a
we will require the authorisation of all Account payment instruction for any of the reasons
Holders for withdrawals and any instructions listed above, provided it would not be
including closure of the Account and we may unlawful for us to tell you why we have
apply enhanced security measures to the refused to carry out that payment instruction,
Account. The disagreement may be through we will notify you either verbally or in writing
separation or divorce of the Account Holders when we have done this as soon as we
or for any other reason. Dependent upon the can and we will tell you how to rectify any
circumstances, the Bank reserves the right to factual errors that caused us to refuse your
freeze the Account. instruction. We will also tell you if we cannot
make a payment for those reasons if you
10.8. You cannot set up Direct Debits or Standing
contact us to ask about the progress of any
Orders out of your Account.
payment.
10.9. We can refuse to carry out, or delay while we
check, any transaction on the Account if we
reasonably think that:

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10.11. In order to protect your Account, you must 11. Errors and Refunds
take the following steps:
11.1. Where we know that a payment was paid into
10.11.1. you must keep any security information your Account by mistake, you agree that we
you use to access your Account (such as the can debit it from your Account, even if there is
answers to our security questions, a password not enough money in the Account to avoid it
or PIN) secret. Do not share this information going overdrawn. We will contact you where
with anyone, and do not write it down in a we have done this. Where money is paid into
way that someone else might understand it. If your Account by mistake, we must co-operate
you think someone else knows your security with the bank whose customer made the
information or is using that information, tell us payment, to enable that bank to recover the
as soon as possible; payment. As part of this, we must provide the
10.11.2. you must tell us as soon as possible if you do bank with all relevant information it needs to
not receive your Account statement; collect the payment. This includes your name
and contact address. If the bank is unable to
10.11.3. you must check your Account statements very
recover the funds from us and its customer
carefully upon receipt. If you know or suspect
asks it to do so, the bank will share this
that there are any mistakes, inaccuracies or
information with its customer.
unrecognised transactions in your statement,
you must tell us as soon as possible; and 11.2. If you have any reason to think that a
transaction has occurred on your Account
10.11.4. you must follow any other instructions we
without your authorisation, or that we have
give you about protecting your Account. You
made a mistake, you must tell us as soon
should take sensible precautions to make sure
possible and in any event within 13 months
they are genuine instructions that come from
of the transaction. We are not obliged to
us, and not a fraudster. If you are in any doubt,
investigate any unauthorised transaction or
do not follow the instructions but call us to
make any refund if you tell us more than 13
check that the instructions are genuine.
months after the date of the transaction.
10.12. If you suspect that someone knows your
Liability for losses arising from an
security information or has accessed your
unauthorised transaction or transactions
Account without your permission, you must
report this to us as soon as possible by calling 11.3. Subject to conditions 11.4 to 11.7, where any
0345 111 7092. loss caused by an unauthorised transaction or
transactions arises because of an instruction
10.13. If we suspect fraud, or we believe your
that was not authorised by you, you will be
Account or your security information has
liable for a maximum of £35 of that loss.
been or could be compromised, we will call
you to inform you. We will take you through 11.4. You will be liable for all losses arising from
our security procedures before we share any an unauthorised transaction or transactions
information with you. where you have acted fraudulently. The
maximum liability of £35 explained in
10.14. We can suspend your ability to make a
condition 11.3 will not apply in this case.
payment out of an Account where:
11.5. Where losses arise from an unauthorised
10.14.1. we know or suspect that the details you use to
transaction or transactions because you
access the Account have been compromised;
deliberately or with gross negligence failed to
10.14.2. we otherwise reasonably suspect that there keep your security details safe, your liability
may be fraud on the Account; or will not be limited to £35. You will be liable for
10.14.3. if your Account is overdrawn, that we all losses arising, except in the circumstances
reasonably think that there is a risk that you set out in condition 11.6. “Gross negligence”
will not be able to repay us. means that something you have done or have
not done is very obviously wrong or careless.
10.15. You must tell us if you want someone else
to have the ability to access your Savings 11.6. Except where you have acted fraudulently, you
Account on a formal basis, for example an will not be liable for any losses arising from an
attorney acting under a power of attorney, unauthorised transaction or transactions:
and we will tell you the process you and the 11.6.1. where the loss, theft or unauthorised use
attorney will need to follow. The attorney will of security details was not detectable by
need to agree to certain requirements at the you before the unauthorised transaction or
time. You must let us know immediately if you transactions occurred;
wish to remove anyone you have appointed by
phoning us.
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11.6.2. after you have notified us of the loss, theft or and you send us a written request to do so,
unauthorised use of security details; we will give you all the available and relevant
11.6.3. where we have failed to provide a notification information that we have and which we
process to allow you to report the loss, theft, can lawfully provide to you relating to the
or misappropriation of your security details, or incorrect payment, so that you can make a
any unauthorised use of your Account; or claim for repayment from the recipient or the
recipient’s bank;
11.6.4. where we have failed to carry out security
checks to the standard required under 11.11.3. you contact us more than 13 months after the
relevant laws and regulations. date on which the payment was made or, if
the payment was not made, the date on which
11.7. You will not be liable for any losses arising the payment ought to have been received by
from an unauthorised transaction or the payee’s bank;
transactions where those losses were caused
by anything that we, our employees or agents 11.11.4. in the case of an error, the error occurred as a
did or failed to do. result of circumstances outside our control, as
explained in condition 12.
11.8. Where we are responsible for an unauthorised
transaction or transactions, we will refund the 11.11.5. in the case of a late payments, the delay
amount of the unauthorised transaction or occurred as a result of circumstances outside
transactions as soon as reasonably practicable, our control, as explained in condition 12, or
and in any event no later than the end of the because a Nominated Account has not been
Business Day after we are informed (unless we set up, or has been changed (as explained
suspect you have been involved in fraudulent in condition 9.6), or because any of the
activity). Where applicable, we will also circumstances set out in condition 10.9 apply.
restore your Account to the state it would 12. Limitations on our liability
have been in if the payment(s) had not been 12.1. We will not be liable for any delays or failure
made. in performing any of our obligations under
11.9. If we need to investigate a transaction on your the Agreement where such delay or failure
Account, you agree to cooperate with us and arises because of any actions, limits or
with the police (if we need to involve them). regulations imposed by any government,
regulatory or other official body of any kind
Liability for transactions executed
from time to time, civil disturbance, strike
incorrectly or late
or industrial action or any other abnormal
11.10. If we fail to carry out a payment instruction, or unforeseeable circumstances beyond our
carry it out late or carry it out incorrectly, we reasonable control, the consequences of
will (where applicable) without undue delay which would have been unavoidable even
refund to you the amount of the incorrect if we had made every effort to avoid these.
payment and restore your Account to the Furthermore, we will not be liable to you for
position it would have been in had the error any losses whatsoever if we are prevented
not occurred. We will also reimburse you for from providing banking or payment services
any charges or interest you have had to pay as by reason of acts of terrorism, failure of
a result of the error. If you ask us to, we will power supplies, interruption or breakdown of
(where applicable) immediately and without mobile phone networks, telecommunications
charge make efforts to trace any incorrect networks or the internet, or the destruction,
payment we have made, and we will notify breakdown or malfunction of any third party
you of the outcome. systems, equipment or hardware again where
11.11. The general rule set out in condition 11.10 the consequences are unavoidable even if we
does not apply where: had made every effort to avoid these.

11.11.1. we can prove that the payment was made 12.2. Nothing in these Terms will operate to limit
correctly and on time by us and was received or exclude our liability for any losses where
by the payee’s bank; limitation or exclusion is prohibited by law.

11.11.2. you gave us incorrect information as part of

your payment instruction (such as the wrong
account details). In this case we will make
reasonable efforts to recover the payment.
Where we are unable to recover the payment

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13. Changing the Agreement Changes to the Rate Card
13.1. We can change any part of the Agreement 13.3. If we are changing the Rate Card in a way
(including the Rate Card or the Tariff) for any that benefits you (for example we are
of the following reasons: increasing the interest rate we pay on your
Account), then we can do this immediately
13.1.1. where the changes make the Agreement
without having to tell you in advance. We
better for you – this includes making the
will put information about such changes on
Agreement clearer or fairer, or correcting
our Website and you will be able to obtain
mistakes;
information by calling Customer Services.
13.1.2. where we are making changes to respond
13.4. If we are reducing your interest rate set out
proportionately to changes in our costs of
in the Rate Card (please note that we will not
providing the Account or Account Services
reduce an interest rate where we have told
to you. A change in our costs would include
you that it is a fixed rate), the following rules
where there is a change to the Bank of
apply:
England base rate and this could result in us
changing interest rates and/or introducing 13.4.1. If the interest rate tracks a Reference Rate,
new charges; then any changes to the Reference Rate
will mean that the interest rate will change
13.1.3. where we are making changes to respond
immediately. We will put information about
proportionately to changes in the law,
this on our Website and you will be able
regulation or decisions made by the Financial
to obtain information by calling Customer
Ombudsman Service (including changes we
Services.
expect to happen in the future or where
we decide that we should adopt or reflect 13.4.2. If the interest rate does not track a Reference
previous changes in the law); Rate, we will write to you telling you about
changes to the Rate Card, giving you prior
13.1.4. where we are making changes to reflect new
notice of the changes. The notice period will
industry guidance or codes of practice;
be one of the following:
13.1.5. to introduce new services or to develop,
13.4.2.1. if no notice period applies for withdrawals, we
improve or replace services we already offer
will give you 14 days’ prior notice before the
or where we introduce new features or
change takes effect;
processes (including where we are developing
our technology). In this case we can introduce 13.4.2.2. if the notice period for withdrawals is less than
a new charge for the service; 30 days, we will give you 44 days’ prior notice
before the change takes effect. If you wish to
13.1.6. to improve the security of your Account or
close your Account or switch your Account
otherwise protect you or us from fraud or
the normal notice period for withdrawals will
other illegal activity;
apply to your Account, as will any withdrawal
13.1.7. to withdraw a service or Account because charges that apply;
it is out of date or not being used (by you
13.4.2.3. if the notice period for withdrawals is 30 days
or our customers in general), or is no longer
or more, we will give you 14 days in addition
commercially viable or because we are
to the normal notice period for withdrawals.
withdrawing from a particular savings market;
After that time, the change will take effect.
or
If you wish to close your Account or switch
13.1.8. where we are making changes because of your Account the normal notice period for
changes to technology (including the systems withdrawals will apply to your Account, as will
we use to run our business). any withdrawal charges that apply.
13.2. In addition, as we are not able to predict all
possible changes that might happen to our Changes to the charges in the Tariff
savings business, we can also make changes (other than charges relating to electronic
to any part of this Agreement if we have a payments)
reasonable justification, as long as we give 13.5. This rule applies where we make changes
you advance written notice and allow you to to the charges in the Tariff, or introduce
switch or close your Account without charge new charges, provided those charges do not
before those changes come into effect. relate to electronic payments. If we increase
a charge (or introduce a new charge) relating
to the day-to-day running of your Account,
we will give you at least 30 days’ prior written
notice before the change takes effect. If the
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 increase (or the new charge) does not relate to 14. Closing the Account and ending the
the day-to-day running of your Account, we Agreement
will tell you about the change by notice on our
14.1. You promise not to do any of the following
website at least 30 days before the change
things:
takes effect. At any time before the change
takes effect, you can close or switch your 14.1.1. use or let someone else use, or try to use,
Account without giving notice, and without the Account for money laundering, to receive
loss of interest or incurring any penalty. the proceeds of any crime or attempted
crime (including where we have a reasonable
13.6. If we reduce the amount of a charge, we will
suspicion that this is the case) or knowingly
tell you about the change by notice on our
to pass money onto anyone involved with
website. In this situation, you will have no
criminal or alleged criminal activity;
right to close or switch your Account other
than by going through the normal procedures 14.1.2. try to defraud us or someone else;
(including giving the normal period of notice 14.1.3. give us false information about yourself or
for closures and paying any withdrawal your Accounts at any time;
charges that apply).
14.1.4. fail to give us any information we reasonably
need you to give us once we have asked for it;
Changes to Terms, additional terms and
conditions, or charges which relate to 14.1.5. repeatedly or seriously break any of the other
electronic payments terms of this Agreement;
13.7. This rule applies where we make changes 14.1.6. attempt to compromise any of our IT systems
to any Terms or the additional terms and or assist someone else in doing so; or
conditions relating to the electronic payment 14.1.7. threaten or abuse our staff.
services we provide in relation to an Account
14.2. We can close your Account immediately
(including any Terms explaining your or
and without prior notice in the following
our liability if anything goes wrong with an
circumstances:
electronic payment, or any charges relating to
electronic payments which are set out in the 14.2.1. we reasonably think that you have broken any
Tariff). We will give you two months’ personal of the promises in condition 14.1;
notice of any such changes. If you do not 14.2.2. where law or regulation requires that we have
accept the changes you can notify us, but we to close your Account;
will take this as notice that you wish to close
your Account. If you do not notify us before 14.2.3. you, or any named person or persons on the
the changes come into effect we will treat you Account, become non UK resident; or
as having accepted the changes. 14.2.4. you, or any named person or persons on the
Account, are made bankrupt or you have
Changes to any other Terms or additional entered into a voluntary arrangement with
terms and conditions your creditors.
13.8. Where we make changes to these Terms or
the additional terms and conditions other than If any of these things happen, we will at our
those set out in the preceding conditions, this discretion send a cheque (payable to both
rule applies: parties in the event of Joint Accounts) or funds
by electronic payment to the Nominated
13.8.1. If the changes are to your disadvantage, then Account, for the full amount of the funds we
we will give you at least 30 days’ personal hold, in UK sterling.
notice of the change. At any time during the
60 days from the date of the notice you are 14.3. We can close your Account by giving you at
free to close or switch your Account without least 2 months’ advance written notice unless
having to give notice and without having to your Account obliges you to give us a longer
pay any charges or losing any interest for period of notice to make withdrawals or close
doing so. the Account, in which case we will give you
an equivalent period of notice. However, if
13.8.2. If the changes are not to your disadvantage, the Account is a Fixed Rate Bond, we can only
we will provide or make available details of the close the Account before the maturity date if
change within 30 days of the changes. condition 14.2 applies.
14.4. Any benefits or services we provide in relation
to your Account will end as soon as it is closed.

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14.5. You can close your Account (except for Fixed 16.3. Where an Account is held on a joint basis and
Rate Bonds) by telling us over the phone. All one of the Account Holders dies the Account
Account Holders must authorise the request will automatically be transferred into the sole
before any closure can be processed. In the name of the surviving party once we receive
case of a Notice Account, the Account will the documents referred to in condition 16.2.
be closed on expiry of the notice period 16.4. If, when you die, any of your Accounts were
applicable to that Account. Fixed Rate Bonds dormant, funds in that Account will become
cannot be closed during their term except as part of your estate, no matter how many years
set out in condition 14.2 and any additional have passed.
terms and conditions.
17. General
14.6. If you are not happy about your choice of
Account you may cancel it without notice 17.1. You must not assign any of your rights under
within 14 days of the date the contract is the Account or grant any charge over money
entered into, or the date on which you receive held in your Account.
the Terms, whichever is the later. We will help 17.2. These Terms shall be governed by and
you switch to another of our Accounts, or construed in accordance with the laws of
we will give you your money back with any England and Wales. If there is a dispute
interest it has earned. between us, that shall be subject to the non-
15. Dormant Accounts exclusive jurisdiction of the Courts of:

15.1. If you have not been in contact with us for 17.2.1. Scotland, if you live there;
fifteen years then we will treat all Accounts 17.2.2. Northern Ireland, if you live there; or
you hold with us as dormant. This means that
17.2.3. England and Wales, if you live anywhere else.
the money continues to belong to you but we
will: 17.3. Any notice, demand or communication given
under these Terms or any transaction to which
15.1.1. stop payments in and out of your Accounts.
they apply shall, in the absence of any express
This would include, where you have instructed
agreement and except where we shall give
us to pay interest to another Account,
general notice in the press, be in writing and
changing this so that interest is instead
shall be deemed to be duly served if left at,
credited to your Account; and
or sent to, the address or email address last
15.1.2. carry out enhanced levels of security checks communicated to us by you. Any such notice,
before we restore your access to your demand or communication shall be deemed
Accounts if you subsequently contact us to to be received, if sent by first class mail, two
use your Accounts. business days after posting or five business
15.2. If there has been a long period without any days in the case of second class post, or email
activity on your Account, then, unless we at the moment of dispatch or if left at your
know that we do not have the right contact address at the time of delivery. In the case of a
details for you, we will try and contact you to joint Account, we may give notice to either or
discuss whether the Account is still right for any of the joint Account Holders.
your needs. If we cannot contact you then we 18. Complaints
may take steps to try and find you, depending
18.1. If you would like to make a complaint, you
on the amount of money in the Account.
may call Customer Services on 0345 111
16. Death of an Account Holder 7092 or contact our Chief Executive Officer
16.1. Where one or both Account Holders dies at our registered office address, which is
during the term of the Account, the Personal set out earlier in these Terms. If you are not
Representatives of the deceased must notify satisfied with the way we deal with your
us in writing. complaint, you can refer the matter to The
Financial Ombudsman Service, Exchange
16.2. We will require a certified copy of the death Tower, London E14 9SR, or by emailing them
certificate, Will, Letter of Administration, at: complaint.info@financial-ombudsman.org.
probate or indemnity letter, as we deem uk. The Financial Ombudsman Service website
reasonably necessary. is www.fos.org.uk. If you would like more
information about complaints, please call
Customer Services for written details of the
Financial Ombudsman Service.

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18.2. Alternative dispute resolution is a way of
resolving a dispute or complaint without
going to court. It can be initiated in various
ways, including face-to-face, by telephone, in
writing or online. If you opened the Account
online, and you want to initiate a complaint
online, a platform has been created by the
European Commission which will forward
the complaint to the right alternative dispute
resolution regime. As highlighted above, in
relation to this agreement, this is the Financial
Ombudsman Service. For more information
about the platform please visit http://
ec.europa.eu/odr.
18.3. It is also possible for you to complain to the
FCA.
19. Additional terms and conditions
19.1. Depending on the Account(s) you hold, these
Terms may be supplemented by additional
terms and conditions, and you must read
those alongside these Terms.

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 Customer services helpline
0345 111 7092

Secure Trust Bank PLC. Registered in England and Wales 541132.

Registered Office: Yorke House, Arleston Way, Solihull, B90 4LH.
Authorised by the Prudential Regulation Authority and regulated by
the Financial Conduct Authority and the Prudential Regulation Authority.
Our registration number is 204550.

securetrustbank.com
STB00023 - V3

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