Your Current

Account Terms
About this leaflet

This leaflet is also available in Braille, large print and on audio tape. Please visit
natwest.com or ask at any branch for a copy of our leaflet ‘Our services for customers
with disabilities’.

Who are our regulators?

We’re authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority. We’re entered on the Financial
Services Register and our firm reference number is 121878.

Financial Services Compensation Scheme

The Financial Services Compensation Scheme (FSCS) can pay compensation to customers
if they’re eligible and a bank is unable to pay a claim against it, usually if the bank stops
trading or is insolvent. Compensation limits apply depending on the type of claim. We’re
a member of the FSCS and our personal current accounts are covered by the FSCS.
For further information about the compensation provided by FSCS, please visit fscs.org.uk

Useful phone numbers

Telephone Banking 03457 888 444
(for general queries and to make payments from your
account)

If your debit card is lost or stolen 0370 600 0459

If you suspect fraud or you think someone knows 0345 300 3983
your security details
If you want to make a complaint 0800 151 0401

If you want to talk to us about any difficulties you’re 0800 161 5921
having with your finances
Emergency Cash 01268 500 813

1
2
Contents
The meaning of certain words used in these Terms 04

General Terms

1 Introduction 06
2 Giving us your instructions 06
3 Joint accounts 07
4 Paying money into your account 08
5 Keeping your account safe and limiting the use of your account 09
6 Communications and statements 11
7 Taking money out of your account 11
8 International payments 14
9 What happens when something goes wrong? 16
10 Monthly account fees 19
11 Arranged overdrafts, unarranged overdrafts and unpaid transactions 19
12 Making changes to our agreement or changing your account to another account 22
13 Closing your account 23
14 Making a complaint 24
15 Your Information 24

Account Specific Terms

1 Student 27
2 Graduate 27
3 Select (including Premier Select) 27
4 Reward (including Premier Reward) 27
5 Reward Silver 28
6 Reward Platinum 28
7 Premier Reward Black 28
8 Foundation 28
9 Tailored 28
10 Select Silver 28
11 Select Platinum 28
12 Black Account 29

3
The meaning of certain words used
in these Terms
• An arranged overdraft is a limit on your current account we agree with you in
advance that allows you to borrow money up to that agreed limit.
• Arranged overdraft interest is interest that we charge you for using your
arranged overdraft.
• An authorised push payment scam (APP scam) is when you are tricked into making
one or more payments to a different person, or for a different purpose, from the one
you meant.
• A business day means Monday to Friday excluding bank holidays.
• A cash and deposit machine is a cash machine which allows you to pay cash or
cheques into your account.
• Your charging period runs month to month, usually from the date you opened
your account. For example, if you opened your account on 15 August, your charging
period will run from the 15th of each month to the 14th of the next month. You can find
out your charging period by contacting us.
• The Effective Annual Rate of Interest (E A R) is the actual yearly cost of overdraft
interest because it takes into account that we charge interest monthly. This means
that you’ll pay interest on any interest that has been added to your overdraft balance
in the previous monthly charging period. It doesn’t take account of any additional fees
we may charge (for example, the Unpaid Transaction Fee).
• The European Economic Area (EEA) is a collection of countries. The countries in the
EEA are all the countries in the European Union plus Iceland, Liechtenstein and Norway.
• Gross negligence is a legal term. Where you have failed to do something with gross
negligence, this means that you have failed very carelessly to do it.
• If your arranged overdraft has an interest free buffer, this means you can use your
arranged overdraft up to the value of your interest free buffer without needing to pay
any arranged overdraft interest.
• Monthly cap on unarranged overdraft charges
(a) Each current account will set a monthly maximum charge for:
(i) Going overdrawn when you have not arranged an overdraft; or
(ii) Going over/past your arranged overdraft limit (if you have one).
(b) This cap covers any:
(i) Interest and fees for going over/past your arranged overdraft limit;
(ii) Fees for each payment your bank allows despite lack of funds; and
(iii) Fees for each payment your bank refuses due to lack of funds.
• NatWest Markets means NatWest Markets Plc and anyone who might take over
its rights and/or responsibilities.
• The Nominal Annual Rate is the annual rate of interest you’ll pay for your overdraft,
(it doesn’t take into account that you’ll pay interest on any interest that has been
added to your overdraft balance in the previous month).
• N W M Terms of Business means the NatWest Markets “Booked Payment
F X Terms”, as amended from time to time. The current version can be found at
natwest.com/corporates/support/disclosures.html
• Overdraft interest refers to both arranged overdraft interest and unarranged
overdraft interest.

4
• A payee is the person you intend to pay (for example, the recipient of a Direct Debit).
• A payer is the person or organisation you receive a payment from.
• S E P A is the Single Euro Payments Area where you can make and receive euro
payments. It’s made up of the countries in the E E A as well as the U K and a number of
other regions, including Guernsey, Jersey and the Isle of Man.
• An unarranged overdraft is an overdrawn balance on your account which you didn’t
arrange with us in advance.
• Unarranged overdraft interest is interest that we charge you for using an
unarranged overdraft.
• Where we refer to you this includes each account holder (if you have a joint account
with us). You also includes any third parties you’ve authorised to act on your behalf
where the term relates to giving us instructions.

5
General Terms
1 Introduction
1.1 Your agreement with us
These Terms form part of the agreement between you and us (the National Westminster
Bank Plc). They explain how your account works and set out the rights and responsibilities
that each of us has regarding your account. The following documents also form part of
our agreement:
• any benefit terms which apply to your account (including the MyRewards Terms);
• any overdraft agreement setting out the terms of your arranged overdraft; and
• the Mobile Banking Terms.
Please ask us if you need up-to-date copies of any of the documents which make up our
agreement. You can also find these Terms, our benefit terms and the Mobile Banking
Terms at natwest.com
The Terms are split into two parts:
• General Terms (which apply to all accounts unless we tell you otherwise); and
• Account Specific Terms (which only apply to particular accounts).
If an Account Specific Term is inconsistent with a General Term, the Account Specific
Term will apply.
1.2 Opening and using your personal current account
Our personal current accounts are only available to be opened by individuals resident in
the UK.
Your account is designed to be used in the UK and must not be used for business purposes.
If you move and are no longer resident in the U K, please tell us as soon as possible as
this may affect our ability to keep your account open or to keep offering you the same
account functionality.
You must not use your account for any illegal purpose, which includes tax evasion, or to
avoid tax.
1.3 The law that applies to your agreement
If you live in Scotland, Scots law applies to this agreement. If you live anywhere else,
English law applies to this agreement. If there’s a dispute between us, you can take legal
action against us in any U K court.

2 Giving us your instructions

2.1 Giving us your instructions
You can give us instructions in a number of different ways including:
• in writing
• by cash machine
• by telephone
• in branch
• online
• using your mobile device
• by debit card
• or by any other means we tell you are available.

6
This may include asking you to take extra steps (for example, entering a one-time passcode
that we send you or using biometric data such as a fingerprint) to authorise transactions.
You can also give instructions through third parties you’ve authorised to act on
your behalf, for example powers of attorney and third party providers (like account
aggregator services).
If you ask us to make a payment (including standing orders and other regular payment
instructions set up on your account) and the payee has switched accounts using the
Current Account Switch Service, we’ll update the account details of the payee on your
payment instruction.
2.2 Delaying or refusing to act on your instructions
We’ll always follow your instructions (including to pay in cash or cheques, or to withdraw
cash), unless:
• we reasonably believe that you didn’t authorise the instruction;
• we reasonably suspect the instruction is for an illegal purpose;
• we reasonably suspect your instruction is connected to a scam, fraud or any other
crime, or we reasonably consider that your instruction is of a type where there is
a high risk of there being such a connection;
• your instructions are unclear or incomplete;
• you request an unarranged overdraft and we refuse the payment due to lack of funds;
• we reasonably suspect that following your instruction may mean that we breach
a law or regulation with which we must comply or may expose us to action from
a government, regulator or law enforcement agency;
• a restriction which applies to your account prevents us from following your instruction
(for example, the instruction exceeds the daily or annual payment limits, or any
deposit or withdrawal limits set on your account);
• your instructions appear unusual and we want to carry out further checks, such
as contacting you for more information;
• we’re told about a dispute between joint account holders, which means the account
can’t be used until the dispute is resolved; or
• you’ve broken any term of our agreement in a serious way.

I f you’d like to know why we didn’t follow your instruction you can call us on
0 3 4 5 7 8 8 8 4 4 4. If we can, we’ll explain why we didn’t follow your instruction unless
there’s a legal or security reason which means we can’t provide an explanation.

3 Joint accounts
You can have a maximum of two account holders on a Select Silver, Reward Silver,
Select Platinum, Reward Platinum, Premier Reward Black or Black Account.
Any one of you can discuss your account with us or give us instructions (without the consent
of the other account holder(s)). This includes instructions to withdraw all of the money in
your account or close your account. If you don’t want your account to work in this way, any
one of you can tell us that we can only accept instructions from all of you acting together.
After this happens, all instructions must be in writing and signed by all of you. This means
that you won’t be able to use our telephone, mobile or online banking services, or use a debit
card as these services rely on us being able to accept instructions from just one of you.
If you want to add or remove an account holder on an account, you must all agree to this.
Where a joint account holder is the victim of financial abuse we may agree to a request from
them to be removed from an account without the agreement of the other account holder(s).

7
You’re all responsible to pay back any overdraft on your account. This means that we can
ask all or just one of you to repay the full amount of any money you owe us and not just a
share. This applies even if you’re unaware that an overdraft has been used on your account.
If you all live at the same address (or you give us the same email address) we’ll send joint
communications to all of you at that address. If you live at separate addresses then we’ll
only send communications to one of you.
If one of you dies, we’ll accept instructions from the remaining account holder(s) and the
account will pass into their name(s).

4 Paying money into your account

4.1 Electronic transfers
When we receive an electronic transfer, the money will be credited to your account
(i.e. available for you to use) on the same day.

If we receive the money (and instructions to pay it into your account) by:
Faster Payments, we’ll check the instruction and if we approve it then the money will usually be
credited to your account immediately.

C H A P S, we’ll check the instruction and if we approve it then the money will be credited to your
account within 90 minutes of receipt.

We may not accept and credit an electronic payment to your account if we reasonably
suspect that:
• it’s fraudulent or related to other criminal activity on your account, or we reasonably
consider that there is a high risk of such; or
• accepting it might cause us to breach a law or regulation with which we must comply.
4.2 Cash
Cash will be available for you to use at different times depending on how and when the
cash is paid into your account:

How is the cash paid in? When will the cash be available to use?

Immediately (if received within normal branch

opening hours); or
Branch counter
Next business day (if received outside of
normal branch opening hours).
Cash and deposit machine before 3:30p m on
Same day
a business day

Cash and deposit machine after 3:30p m or on

Next business day
a non-business day

Post Office® counter using your debit card Immediately

When we receive the cash from the Post Office
Post Office counter using a pay-in slip
(normally two business days after you pay it in)

8
4.3 Cheques
When you pay a cheque from a UK bank or building society into your account before 3:30pm,
the money will be in your account before 11:59pm the next business day at the latest.
If a cheque is paid into your account after 3:30pm or on a non-business day, this process
will begin on the next business day. For example, if you pay a cheque into your account
at 4p m on a Thursday, the money will be available for you to use before midnight on
the Monday evening at the latest.
If a cheque is paid into your account at a Post Office, this process will begin when we
receive it from the Post Office (normally one business day after you pay it in).
Cheques not issued by a U K bank or building society and foreign currency cheques
follow a different process and might take longer than these timescales.
Occasionally there may be legal reasons, processing limitations or limited circumstances
beyond our control which stops us from receiving the cheque or causes a delay to these
time periods.

5 Keeping your account safe and limiting the use

of your account
5.1 What you need to do to keep your account safe
You must:
• take all reasonable steps to keep your security details safe (including your debit card
PIN and any passwords or log-in details for telephone, mobile or online banking);
• never share your authentication codes/details (including a one time passcode or card
reader code) with anyone as these can be used to authorise payments out of your account;
• never approve a transaction in your mobile app that you don’t recognise or have not
made yourself;
• take reasonable steps to maintain the hardware and software on any device you use
for online or mobile banking (for example, a mobile phone or computer), which may
include carrying out regular virus checks and security updates;
• sign your debit card as soon as you receive it;
• keep your debit card and mobile device (for example, mobile phone or tablet) secure
at all times and not let anyone else use them to make payments;
• when you’re logged on to online or mobile banking, not leave the device you’re using
unattended and you must make sure that any information stored or displayed on your
device is kept secure; and
• be aware that if you give your online banking password and log in details to a third
party provider, we’re not responsible for what they do with your details or account
information.
We’ll never:
• ask you to give us or any person or organisation your full security details (including
your debit card PIN, your online banking password or security codes);
• send someone to collect cash, PIN, debit card or cheque book if you’re a victim of
fraud; or
• ask you to transfer money to a new account for fraud reasons.
Some third party providers might ask you for your online banking log in details and
password to provide their service to you. If you decide to give them this information,
this means that they’ll be able to see and do anything you can on your accounts.
If you’re ever in doubt, please refer to the customer security centre at
natwest.com/security and/or call the number on the back of your debit card.

9
5.2 What you need to do if you think someone knows your security details or you’ve
lost your debit card or mobile device

• If you think that someone else might know your debit card or security details or if
you suspect that someone may have used your account without your permission,
please tell us as soon as possible by calling 0 8 0 0 1 6 1 5 1 4 9 (or +4 4 1 2 5 2 3 0 8 0 4 7
from outside the U K) or visiting any branch; or
• If you need to report a debit card as lost or stolen, please tell us by calling us on
0 3 7 0 6 0 0 0 4 5 9 (or +4 4 1 2 6 8 5 0 0 8 1 3 from outside the U K), visiting any branch or
by accessing our webchat service at natwest.com. If you use your mobile device
to make payments from your account (for example, through the mobile app or
making a contactless mobile payment) and your mobile device is lost or stolen,
please tell us by using these contact details.

5.3 Limiting the use of your account or your services

We may suspend or restrict the use of your accounts, or certain services (such as your
debit card or online banking) if:
• we reasonably believe that your security details or debit card details haven’t been kept safe;
• we reasonably suspect that your security details or your debit card have been used
fraudulently or without your permission;
• as a result of a change in the way you use your account or in your financial
circumstances, we reasonably believe that you may have difficulty in meeting your
commitments;
• a restriction applies to your account (for example, we’re told about a dispute between
joint account holders, which means the account can’t be used until the dispute is
resolved);
• we reasonably believe it’s appropriate in order to protect your account;
• you are no longer resident in the U K (and we are unable to operate your account in the
same way as when you were resident in the U K);
• you’ve broken any term of this agreement in a serious way;
• we reasonably suspect that your account or any other account you hold with us
(or another member of NatWest Group) has been, is being or is likely to be used
for an illegal purpose;
• we reasonably suspect you’re involved in fraud or other serious criminal activity; or
• we reasonably suspect that by not taking these steps we might breach a law or
regulation with which we must comply.
We’ll explain why we’ve taken any of these steps, unless we’re unable to contact you
or there’s a legal or security reason which means we can’t provide an explanation.
5.4 Notifying you of concerns
If we suspect or become aware that your account may be subject to fraud or security
threats, we’ll contact you using the contact details we hold for you.
5.5 Limits on payments to and from your account
We may apply limits to payments to and from your account, for example, to the amount of
cash you pay in or withdraw, or to payment types where there is a high risk of fraud, scams or
other crimes. We monitor these limits, may change them over time and will make information
on them available to you, unless there is a security reason that prevents us from doing so.
We may allow you to set some limits, such as those that apply to contactless payments
and Faster Payments.
10
6 Communications and statements
6.1 How we’ll contact you
We’ll contact you and provide communications to you (which will be in English) by:
• post;
• phone;
• email to the email address you gave us;
• secure message to your inbox in online banking;
• text message to the mobile phone number you gave us; and/or
• notification through the mobile banking app.
Any documentation we send you by email, secure message or through the mobile app
may be sent as an electronic attachment (for example, as a P D F). You should make sure
that your electronic device(s) are set up to receive our communications (for example,
they have the correct hardware, software, operating system and browser).
6.2 Statements
Unless we agree otherwise, we’ll provide you with statements every month and free of charge,
provided that there have been payment transactions on your account during the month.
We can provide you with a copy of a previously issued statement for £3.
6.3 Your contact details
If your contact details change, you should tell us as soon as you can to ensure you
receive our communications.

7 Taking money out of your account

7.1 Withdrawals and payments
You can make cash withdrawals or payments from your account if you have funds
available and/or you have an available arranged overdraft. When deciding if you have
funds available and/or an available arranged overdraft to cover the withdrawal or
payment, we’ll exclude any debit card payments that have been approved but haven’t
been taken from your account yet.
You can withdraw cash from cash machines up to your cash withdrawal limit. This limit
applies to withdrawals inside and outside the UK and we may change it from time to time.
7.2 Cheques
You can ask for a cheque book provided that cheque books are available on your account.
You can make payments from your account by cheque if you have funds available and/or
you have an available arranged overdraft. When deciding if you have funds available and/or
an available arranged overdraft to cover the withdrawal or payment, we’ll exclude any debit
card payments that have been approved but haven’t been taken from your account yet.
If you issue a future dated cheque and it’s presented for payment before the specified
date, we may pay it.
7.3 Using your debit card
A debit card is available with your account. The card will display a ‘Debit’ logo and
can be used to make purchases in stores, over the phone or online and can be used
to withdraw cash from cash machines.
Some services let you create a digital copy of your debit card (for example, by adding
your card to your mobile device to make contactless mobile payments or by saving your
card details online to let you make payments more quickly). If you use your debit card
in this way, any payments will be treated as if you used the physical card.
11
When we send you a replacement debit card, we may issue it under a different card
scheme (for example, Visa or Mastercard).
We may also enrol your replacement card with that card scheme’s automatic updater
service, which will securely update the details of your former card that are saved with
a merchant to save you from individually updating the details with every merchant.
We own any card issued by us, and you are not entitled to alter or modify the card or
other payment instrument, yourself or through a third party, in any way. If we ask,
you must return a cancelled card or other payment instrument.
7.4 Charges for using your debit card
Sometimes we’ll charge you fees for using your debit card to access your money or to
make payments. We’ve explained these fees and when they’ll be charged below, but this
doesn’t include any fees a third party might charge you (for example, a cash machine fee):

Using your debit card Charges

Cash withdrawals in a foreign currency;
Inside the U K:
– from a cash machine Non-Sterling Transaction
Outside the U K: Fee of 2.75% of the value of
– from a cash machine; or the payment.
– purchase of currency; or
– purchase of travellers’ cheques
Inside or outside the U K:
Non-Sterling Transaction
Payments made in a foreign currency. (For example, purchasing Fee of 2.75% of the value of
goods in a shop while you’re on holiday, which includes any the payment.
cashback requested as part of the transaction)

• If you have a Premier Select, Reward Silver, Reward Platinum, Premier Reward
Black or Black Account, you won’t be charged Non-Sterling Transaction Fees for
payments made in a foreign currency.
• If you make a payment outside the U K or in a foreign currency and you receive
a refund of that payment, the Non-Sterling Transaction Fee charged for the original
payment won’t be refunded.
Where a fee is shown as a percentage, this means a percentage of the value of the
transaction in pounds Sterling.

We’ll convert any payment made in a foreign currency using your debit card into
pounds Sterling using the Payment Scheme Exchange Rate (the rate provided by Visa,
Mastercard or any other payment scheme) at the time the payment is taken from your
account. If you’d like to see the most up-to-date exchange rates you can visit the website
of the payment scheme shown on your card (for example, Mastercard or Visa).
If you’d like to view our currency charge with reference to the daily rate which is issued
by the European Central Bank, you can visit natwest.com/usingmycardabroad. The
figures displayed on that page change daily and are simply to help you compare our fees
with other banks across Europe.

12
7.5 Timescales for making debit card payments
We’ll only take a debit card payment from your account when we receive the request from
the payee’s bank (for example, the store). This means there may be a delay between using
your debit card to make a purchase and the payment being taken from your account.
We’ll always take payments that have been charged to your debit card from your
account and we’ll do so within one business day of receiving the request for payment.
7.6 Timescales for making other payments
If you tell us to make a payment (i.e. send money) in the UK, in most cases the payment will
be made using the Faster Payments Service and the money will be added to the payee’s
account immediately. In limited circumstances (for example, if we suspect fraud), the
payment may take longer to reach the payee’s account.
If we can’t use the Faster Payments Service then the following timescales will apply:

Type of payment When will the payment reach the payee’s account following
receipt of your instruction?

Sterling electronic
By the end of the next business day
payment

Sterling paper-based
payment (for example, By the end of the second business day
a giro payment)
If an instruction is received on a non-business day or after 3:30pm on a business day, the process
for making the payment will start on the next business day.

Please note, if you tell us to make a payment and we reasonably suspect that the
payment is part of an A P P scam, we may delay making the payment while we try to
contact you or a third party to investigate. We’ll decide whether to make or refuse the
payment by no later than the end of the fourth business day after you told us to make the
payment. This applies to all Sterling payments in the U K (including those made using the
Faster Payments Service).
7.7 Cancellation of a payment
We can’t stop a payment you’ve asked us to make unless it’s made by a cheque, standing
order, Direct Debit or future dated payment.
To stop a cheque, you must ask us to cancel the cheque that you have written before
it has been presented for payment by the beneficiary to their bank.
To cancel a standing order, Direct Debit or future dated payment, you should contact
your branch or telephone banking. You can also cancel a standing order or Direct Debit
through online banking. Payments can’t be stopped after they’ve been processed.
We may cancel any standing order or Direct Debit on your account if it’s unpaid more
than once and we reasonably believe that the balance on your account is unlikely to be
sufficient to meet future payments.
7.8 Paying charges from your account
Any charges you incur will be taken directly from your account. There may be other
charges for additional services not covered in these Terms (for example, a C H A P S
payment) but we’ll always tell you about these charges before the service is provided.
If a court order or legal process brought by a third party against you is served on us (for example,
telling us to freeze your account), we may charge you an administrative fee (minimum of
£25). We’ll take this directly from your account and let you know when we’ve taken it.

13
7.9 Tax
If you owe tax (or other charges) to an authority in connection with your account,
we may take this payment directly from your account.
7.10 Using money in your account to repay money you owe us
If you’ve borrowed money from us (for example, through a loan, credit card or overdraft)
and the money or the repayments are overdue for payment, we may take money from
your account to repay some or all of the money you owe us (including any fees or
interest). This is called “set off”. We’ll never set off a debt on a:
• sole account against money held in a joint account between the sole account holder
and another person; or
• joint account against money held in another joint account between different joint
account holders.
We may also set off any money we owe you (for example, as a refund or compensation
or to settle a complaint you’ve made against us) to repay or reduce any money you owe
us that is overdue for payment.
If you have claimed a refund from us for a payment that you have understood to have
been made from your account in error (for example, a Direct Debit or other similar
recurring payment collection) and our investigations conclude that you were not entitled
to that refund, we may reverse the refund and take this payment from your account.
If a payment is being made to you and we credit your account with the payment before
we have received the funds from the payer’s bank or provider or any agent used by the
payer’s bank or provider and the funds are not subsequently received by us then we may
reverse the crediting of this payment and take it from your account.

8 International payments
This section applies to payments made to or received from countries outside the U K or in
a foreign currency.
8.1 Sending an international payment
You can make the following international payments from your account if you have funds
available and/or you have an available arranged overdraft:

When will the payment reach the payee’s

Type of payment
account following receipt of your instruction?
Payment in euros to an account in the U K or the No later than the end of the next business day.
S E P A area. However, if you make the payment before 2p m
the money will usually be added to the payee’s
account on the same business day.
All other payments. Usually no more than four business days but
this may depend on the country the money is
being sent to. When making a payment to most
countries, you’ll have the option to send it so
that the money is added to the payee’s account
more quickly.

We’ll usually send all payments to the payee in their local currency. For example, if you
ask us to make a payment to a payee in the United States of America, we’ll send the
payment in U S Dollars, unless you tell us otherwise.

14
If your payment is being sent outside the SEPA area, you may choose to:
• pay our charges and the payee will pay their own bank’s charges,
• have all charges paid by the payee, or
• pay all the charges for the payment (including agent charges from other banks in the
payment chain).
For more information on payment types and our charges please visit natwest.com
(search for “Send Money Abroad”).
8.2 Exchange rates
Our exchange rates are based on our prevailing rate at the date and time that a
foreign currency payment is processed. We publish reference exchange rates on
natwest.com (search for “Exchange Rates”). These rates are indicative only and
are published for reference.

What do you want to do? When will we tell you the exchange rate?
Make a payment Before you make an international payment, you
can ask us to tell you the actual exchange rate
that’ll be applied to the payment. We’ll provide
or make this available to you where it’s possible
to do so. Where we can’t tell you the actual
exchange rate, we’ll provide it to you as soon
as we can afterwards.
If you ask us to make a sterling payment to
another country, our chosen bank or the
payee’s bank may convert your payment to the
currency of the payee’s account at their market
exchange rate.
Receive a payment If you’ve received a payment in another
currency, we’ll tell you the actual exchange
rate used to convert it to sterling, as soon as
we can after the payment has been processed.
If a payment in another currency is returned
to your account, it’ll be converted to sterling at
the exchange rate applicable at the date and
time the payment is credited to your account.
This means that the payment may be more or
less than the original payment you made from
your account.

8.3 Booked payments

A booked payment is a non-sterling payment, where either:
• the amount of the payment is the equivalent of £100,000 or more, or
• we treat the payment as a booked payment at our discretion.
If you make or receive a booked payment:
• you appoint and authorise us, on your behalf as agent, to enter into a foreign currency
conversion transaction with NatWest Markets, under the N W M Terms of Business
for that booked payment. This means that you’ll be in a direct legal relationship
with NatWest Markets under the N W M Terms of Business. NatWest Markets will be
responsible for the foreign currency conversion and delivery to us of the required
foreign currency, but they won’t be responsible for anything else under these Terms.
• the exchange rate applied will be based on a rate provided by NatWest Markets, adjusted
to build in a margin. Part of that margin will be paid back to us by NatWest Markets.

15
• we’ll transfer funds out of your account to NatWest Markets, and NatWest Markets will
transfer the corresponding amount of the foreign currency to fund the booked payment
(or in the case of a received booked payment, to fund the credit to your account).
• we’ll still be responsible for the settlement of your funds to the payee’s account after
we’ve received the converted foreign currency funds from NatWest Markets. The usual
timescales for processing the payment will apply.

9 What happens when something goes wrong?

9.1 When you need to contact us
If you suspect that:
• An incorrect payment has been made from your account;
• An unauthorised payment has been made from your account; or
• You’re the victim of an A P P scam,
you must contact us as soon as possible by calling 0370 600 0459 or contacting your branch.
9.2 What we’ll do if an incorrect payment has been made to or from your account
If we pay money into your account by mistake, we can take the money out of your account.
If we make an incorrect payment from your account, which was our mistake, we’ll refund
you (including any charges or overdraft interest that you’ve paid as a result of the
payment being taken).
If you tell us that we’ve made an incorrect payment based on incorrect payment details
you gave us, we’ll make reasonable efforts to recover the payment for you but we may
not be able to recover it and we may charge you a fee for trying. If we can’t recover the
payment we won’t refund you but we’ll contact the payee’s bank to ask for the payee’s
contact details for you.
If an error is made in a Direct Debit, you’ll be entitled to a refund from the payee or
from us. This is known as the Direct Debit Guarantee. For more information please see
directdebit.co.uk

Please remember that the sort code and account number of an account identifies it,
not the name of the account holder.

9.3 What we’ll do if the payer’s bank tells us about an incorrect payment
We may take a payment from your account if the payer’s bank tells us that this payment
was sent to you incorrectly. If this happens, we’ll hold the money and contact you
to tell you what’s happened. We’ll ask you to confirm if the payment was sent to you
incorrectly. If the payment was sent incorrectly then we’ll return it to the payer. If you
tell us that the payment was not sent incorrectly then we’ll return the money to you but
we may have to pass your contact details on to the payer’s bank. If we can’t get in touch
with you within 15 business days, then we’ll return the payment to the payer.
If the payment is a C H A P S or S E P A payment, we’ll ask you before we take the payment
from your account.
9.4 What we’ll do if you tell us about an unauthorised payment
If an unauthorised payment has been taken from your account (which means someone
else made the payment without your permission), you should tell us as soon as possible
so that we can take steps to protect your account. You may be entitled to a refund – this
will depend on a number of factors (including whether the payment meant your account
became overdrawn). In this table we refer to payment details – this includes your debit
card, debit card details and your security details.

16
 What happened? Will we refund you?
You acted fraudulently We won’t refund you in any circumstances.
An unauthorised payment was taken from We’ll refund you (including any charges or
your account before you received your overdraft interest you’ve paid as a result of the
payment details. payment being taken).
We’ll refund all unauthorised payments but we
may hold you responsible for the first £35 if we
Your payment details were lost or stolen.
believe you should have been aware that your
payment details were lost or stolen.
Your payment details were used to pay for We’ll refund any unauthorised payments (including
something at a distance where the account any charges or overdraft interest you’ve paid
holder doesn’t need to be there (for example, as a result of the payment being taken).
online or over the phone).
You intentionally or with gross negligence We won’t refund you for any unauthorised
failed to: payments that were made before you notified
• use your payment details in accordance with us, unless any part of the unauthorised
these Terms (for example, you didn’t take payment created an overdraft on your account.
reasonable steps to keep your payment If that happens, we can hold you responsible
details safe); or for the first £35 but will refund the rest of the
• tell us as soon as you became aware that overdrawn balance (including any charges
your payment details were lost or stolen or overdraft interest you’ve paid as a result of
or that an unauthorised payment was taken the payment being taken).
from your account.
We’ll refund you (including any charges or
In any other situation where an unauthorised
overdraft interest you’ve paid as a result of the
payment was taken from your account.
payment being taken).

If you’re entitled to a refund, you’ll be refunded by the end of the business day after you
told us that an unauthorised payment had been taken from your account. We may take
longer to refund you if:
• the unauthorised payment took place more than 13 months before you notify us; or
• we reasonably suspect fraud.
9.5 What we’ll do if you tell us about an A P P scam
We’ll investigate to see if you’re entitled to a refund. This may include asking you and
others for further information about the A P P scam. We’ll refund you, or explain why
we’re not refunding, as soon as possible and within a maximum time limit.
Please be aware:
• To qualify for a refund, A P P scam payment(s) must be electronic payments made in
pounds Sterling to an account in the U K that you don’t control. This does not include
debit card payments.
• Any refund will be up to a maximum for each A P P scam.
• We may hold you responsible for part of your claim, except where:
– due to personal circumstances, you were vulnerable when you made the A P P
scam payments; and
– your vulnerability helped cause you to fall victim.
• More information on A P P scams and how you are protected is included at
natwest.com/safefromscams. This includes information on:
– the types of electronic payments that are in scope;
– what you can do to protect yourself;
– the maximum amount that we’ll refund for each A P P scam;

17
 – the part of your claim that we may hold you responsible for;
– how we investigate claims, including how long we have to reach a decision; and
– the date from which these protections apply.
We won’t refund you if:
• you acted fraudulently, including intentionally misleading us about the details of
your claim;
• you make the claim more than 13 months after the last A P P scam payment;
• you tried to make the A P P scam payment(s) for an illegal purpose (for example, buying
illegal goods or services);
• you have a genuine dispute with a provider of goods or services (for example, about
the quality of those goods or services);
• you failed intentionally or with gross negligence to:
– respond to specific actions that we, the police or another law enforcement agency
took to help prevent you from falling victim to an A P P scam;
– tell us as soon as you became aware, or you suspected, that you’d fallen victim to
an A P P scam;
– respond to our reasonable requests for additional information while assessing your
claim; or
– report your claim, or agree that we can report your claim, to the police or another
law enforcement agency;
unless, due to personal circumstances, you were vulnerable when you made the A P P
scam payment(s) and your vulnerability helped cause you to fall victim.
9.6 Payments processed without you agreeing the amount
If you authorise a payee to take a payment from your account without knowing how
much the final payment will be (for example, when hiring a car or booking a hotel room),
then you’ll be refunded provided:
• you didn’t know the exact amount of the payment when you authorised it;
• the amount of the payment exceeded what you could reasonably have expected to
pay (excluding increases resulting from exchange rate fluctuations);
• the payment was made either (i) in the case of a euro payment, to a payee in the U K
or the E E A, or (ii) in the case of all other payments, to a payee in the U K; and
• you ask for a refund within eight weeks of the date the payment left your account.
You won’t be refunded if you gave your consent to the payment directly to us and at least
four weeks in advance:
• we or the payee provided you with information about the payment; or
• information about the payment was made available to you through online banking
or at any branch.
We may ask you for additional information to decide whether you should be refunded.
We’ll refund you, or explain why we’re refusing the refund, within 10 business days of
your request for a refund or (if we’ve asked you for additional information) within
10 business days of us receiving that information.
9.7 Our general liability
Except where the law doesn’t permit, we won’t be responsible for any losses:
• caused by circumstances beyond our control as the situation was abnormal or
unforeseeable (for example, due to extreme weather, terrorist activity or industrial action);
• you suffer relating to loss of opportunity, loss of goodwill, loss of business or loss of
profit arising in any circumstance;

18
• we could not have reasonably predicted when you gave us an instruction; or
• where we delay or refuse to act on your instructions, accept a payment to your
account, close your account or limit the use of your account or services:
– for a reason we give in these Terms; or
– where you have broken any of these Terms in a serious way.

10 Monthly account fees

Some of our accounts charge a monthly account fee. These are set out below:

Account Monthly account fee

Reward £2
Select Silver £8
Reward Silver £10
Select Platinum £20
Reward Platinum £22
Black Account £35
Premier Reward Black £36

The monthly account fee will be taken from your account 21 days after the end of your
charging period (or the next business day if this is a Saturday, Sunday or bank holiday).

11 Arranged overdrafts, unarranged overdrafts and

unpaid transactions
11.1 Arranged overdrafts
Arranged overdrafts are available on request if you’re 18 or over and you meet our
lending criteria.
If we provide you with an arranged overdraft, we’ll send you an overdraft agreement
setting out its terms (including your arranged overdraft limit).
Your arranged overdraft is not for a fixed period of time, however it’s repayable on
demand. This means that we can ask you to repay the full amount at any time. We may
also decide to reduce your arranged overdraft limit or end your overdraft agreement.
We’ll only take these steps if we have a valid reason (for example, we reasonably believe
that you can’t afford your arranged overdraft).
Before we demand repayment, reduce your arranged overdraft limit or end your
agreement, we’ll usually give you at least 30 days’ notice, unless:
• you’ve broken any term of the agreement between you and us in a serious way;
• we reasonably suspect that your account has been used fraudulently or for illegal
purposes; or
• we reasonably believe that you can’t afford your arranged overdraft, in which case we
may take these actions immediately.
11.2 Unarranged overdrafts
If you give us an instruction which would result in:
• your account becoming overdrawn (or further overdrawn) without an arranged
overdraft in place; or
• your arranged overdraft limit being exceeded, we’ll treat this as a request for an
unarranged overdraft.

19
To decide if your instruction would create an unarranged overdraft, we consider if you
have funds available and/or you have an arranged overdraft.
We’ll decide whether or not to accept your request for an unarranged overdraft,
taking your financial circumstances into account, unless we must reject it because of
a restriction on your account.
If we allow a payment despite lack of funds or available arranged overdraft (i.e. an
unarranged overdraft to be created), this doesn’t mean that your arranged overdraft limit has
been changed or that we must allow any future payment that would have the same effect.
We will take overdraft interest and any of our fees from your account, even if this creates
or increases an unarranged overdraft.
Unarranged overdrafts are repayable on demand, which means we can ask you to repay
them at any time.
11.3 Arranged overdraft interest
Arranged overdraft interest is calculated on the daily overdrawn balance (including
arranged overdraft interest) on your account.
We don’t charge arranged overdraft interest on any part of an arranged overdraft
balance which represents an Unpaid Transaction Fee.
(a) Rates
Your arranged overdraft interest rates and interest free buffers are set out below:

Account Interest Free Nominal Monthly Nominal Annual EAR %

Buffer Rate % Rate %
Student – 0.00 0.00 0.00
Year 1: £3,250
Graduate Year 2: £2,250 2.81 33.75 39.49
Year 3: £1,250
Select
Reward
Select Silver
Reward Silver
£0 2.81 33.75 39.49
Select Platinum
Reward Platinum
Black Account
Tailored
Premier Select
Premier Reward £500 2.50 30.00 34.49
Black
If you have a Tailored account, it may have been agreed that you pay arranged overdraft interest
at a lower rate than that shown above.

(b) When do you pay arranged overdraft interest if you have an interest free buffer?
If you go overdrawn by more than the interest free buffers set out above, you’ll pay
arranged overdraft interest on the amount of the overdrawn balance that exceeds the
buffer at the rates shown above.
11.4 Unarranged overdraft interest
Unarranged overdraft interest is calculated on the daily overdraft balance (including
overdraft interest) on your account.
We don’t charge unarranged overdraft interest on any part of an unarranged overdraft
balance which represents an Unpaid Transaction Fee.
20
Any unarranged overdraft created on your account will be charged at the following rates:

Maximum
Nominal Nominal
Account EAR % monthly
Monthly Rate % Annual Rate %
charge
Student
Foundation
0.00 0.00 0.00 £0.00
Tailored
Graduate
Select
Reward
Select Silver
Reward Silver 2.81 33.75 39.49 £17.25
Select Platinum
Reward Platinum
Black Account
Premier Select
Premier Reward 2.50 30.00 34.49 £17.25
Black

11.5 Unpaid Transaction Fees

Fee When could it be charged? Amount Maximum

If you instruct a payment that
Unpaid
would create an unarranged 1 fee per charging
Transaction £1.55
overdraft and we refuse the period (£1.55)
Fee
payment due to lack of funds

Unpaid Transaction Fees may be charged on all accounts, except Foundation, which
won’t be charged this fee.
The monthly cap on unarranged overdraft charges is £18.80.
11.6 When will overdraft interest and overdraft fees be taken from your account?
Any overdraft fee or overdraft interest will be taken from your account 21 days after
the end of the charging period it was incurred in (or the next business day if this is a
non-business day). We’ll give you at least 14 days’ notice of how much we’re going to
charge you and when.
11.7 Other costs
You’re responsible for paying any costs we reasonably incur to obtain payment of your
overdraft (for example, court fees).
11.8 Repaying or reducing an overdraft
If your account is overdrawn, any money paid into your account will be applied in the
following order:
• in repaying or reducing any unarranged overdraft balance;
• in repaying or reducing any part of the overdrawn balance which represents an
Unpaid Transaction Fee; and
• in repaying or reducing any arranged overdraft balance.

21
12 Making changes to our agreement or changing your
account to another account
12.1 Making changes to the agreement
We can make changes to this agreement if we have a valid reason. For example, we can
make changes to:
• comply with changes in law, industry codes or regulatory requirements;
• reflect changes in the systems, schemes or suppliers we use;
• remove a service we offer which is out of date or not being used (either by you or our
customers in general);
• reflect changes in inflation or the costs we reasonably incur in providing accounts
or services; or
• make the agreement clearer or more favourable to you.
12.2 Changing your account
We can change your current account to another current account in our range that
we reasonably believe is appropriate for you. We can do this if we have a valid reason.
For example, we can change your account if:
• we decide to stop offering that particular type of account;
• you’re not eligible for the account or associated benefits (for example, if you move
outside the U K, if we introduce new eligibility criteria, or we change any existing
eligibility criteria for your account and you don’t meet these); or
• we reasonably believe your account is not appropriate for you (for example, you’re
paying for an account that you no longer or rarely use).
12.3 Changing your interest rates
We can change the interest rate on your account to:
• respond proportionately to a change in the Bank of England’s base rate or any other
publicly listed market rate;
• reflect changes in the costs we reasonably incur for providing your account; or
• reflect changes to the banking or financial system or changes in law, industry codes
that we follow, the decision of an ombudsman or any other regulatory requirement.
12.4 Telling you about changes to the agreement

If we: Notice we’ll give you How we’ll give you notice
By:
• introduce a new service;
We may make the change • post;
• decrease or remove
immediately and will give you • email (to the email address you
a fee; or
details of the change within gave us); or
• decrease or remove 30 days • secure message to your inbox in
overdraft interest rates
online banking
By:
• post;
Change:
• email (to the email address you
• any benefit provider; or At least 30 days
gave us); or
• any benefit terms
• secure message to your inbox in
online banking
By:
• post;
• increase arranged • email (to the email address you
At least 30 days
overdraft interest rates gave us); or
• secure message to your inbox in
online banking
22
 If we: Notice we’ll give you How we’ll give you notice
By:
• post;
• convert your account to • email (to the email address you
At least 60 days
another account gave us); or
• secure message to your inbox in
online banking
By:
Make any other changes to:
• post;
• these Terms; or
• email (to the email address you
• your overdraft agreement At least 60 days
gave us); or
(this includes increasing
• secure message to your inbox in
a fee)
online banking

We’ll assume that you’ve accepted the changes unless you switch or close your account before the
changes take effect. You always have the right to switch or close your account and there are no
closure fees.

12.5 Transferring rights or obligations under this agreement

We may transfer our rights or responsibilities under this agreement to another person or
organisation in the future. We’ll only do this if we reasonably believe that you’ll be treated
to a similar standard after the transfer as we treated you beforehand.

13 Closing your account

13.1 How to close your account
You can close your account at any time and there are no closure fees.
13.2 When we can close your account
We can close your Foundation account immediately if:
• you used or attempted to use your account for illegal purposes;
• you were not entitled to open the account but you provided us with incorrect
information when you applied for your account; or
• you behave in a threatening or violent manner towards our staff.
We can close your Foundation account by giving you 60 days’ notice if:
• there’s been no transaction in or out of your account for at least 24 months;
• you’re no longer legally resident in the U K; or
• you have access to another current account in the U K which you opened after your
Foundation account.
We can close any other account immediately if:
• we reasonably suspect that you’ve given us false information, which was a significant
factor in our decision to open your account (or to continue to provide it to you);
• we reasonably suspect that your account (or any other account you hold with us) has
been used, is being used or is likely to be used, for an illegal purpose or to abusively
avoid tax;
• you behave in an offensive, threatening or violent manner, which includes any racist
or other discriminatory conduct, towards our staff;
• we’re required to do so by law or regulation;
• keeping your account open may expose us to action from a government, regulator
or law enforcement agency;

23
• we reasonably suspect that by continuing to provide you with banking facilities,
we might breach a law or regulation with which we must comply;
• you’re declared bankrupt;
• you’ve entered into a voluntary arrangement with your creditors to repay your debts; or
• you’ve used your account for business purposes.
We can also close any other account by giving you at least 60 days’ notice.
We will explain our reasons for closing your account unless there’s a legal or security
reason which means we can’t provide an explanation. There will, however, be situations
where it may not be appropriate or permissible for us to engage with you to explain
our reasoning.
13.3 When your account is closed
If your account is closed (either by us or on your instruction), you’ll have to pay any
charges for services you’ve used before your account closes (for example, if you’ve
used an arranged overdraft, in addition to any overdrawn balance you’ll need to pay
any interest due for using the overdraft). We’ll forward any credit balance remaining
in your account to you after you repay any money you owe us.

14 Making a complaint
If you’re not completely happy with our service, we’d like you to let us know so that we
can resolve your complaint as quickly as possible.
You can contact us by:

• visiting your nearest branch;

• calling 0 8 0 0 1 5 1 0 4 0 4 (Relay U K 1 8 0 0 1 0 8 0 0 4 0 4 6 1 6 1);
• visiting natwest.com and use our online form; or
• writing to us free post at Customer Relations Manager, 1st Floor,
2 St Phillips Place, Birmingham B3 2R B.

Our complaints process is set out in full in our leaflet Let us fix it which you can see
online or request from one of our branches or telephone banking staff.
We’ll do our best to respond to your complaint and resolve it as soon as we can but if
you’re not satisfied with our response then you may be able to refer your complaint
to the Financial Ombudsman Service. The Financial Ombudsman Service is an
independent organisation which tries to resolve complaints between customers and
financial organisations where we’ve not been able to resolve the complaint ourselves.
Our response to your complaint will outline any deadlines you have to contact the
Financial Ombudsman Service. The Financial Ombudsman Service can be contacted at:

• Exchange Tower, London E14 9S R;

• 0 8 0 0 0 2 3 4 5 6 7 (from a landline) or 0 3 0 0 1 2 3 9 1 2 3 (from a mobile);
• Complaint.info@financial-ombudsman.org.co.uk; or
• www.financial-ombudsman.org.uk

24
15 Your Information
15.1 
We are a member of NatWest Group (‘NatWest’). For more information about other
NatWest companies, please visit natwestgroup.com or contact your branch.
15.2 W
 e collect and process various categories of personal and financial information
throughout your relationship with us, to allow us to provide our products and services
and to run our business. This includes basic personal information such as your
name and contact details, and information about your financial circumstances, your
accounts and transactions. This section sets out how we may share your information
with other NatWest companies and third parties.
15.3 
For more information about how we use your personal information, the types of
information we collect and process and the purposes for which we process personal
information, please read our full privacy notice (our ‘Privacy Notice’) provided on our
website www.natwest.com/privacy
15.4 
We may update our Privacy Notice from time to time, by communicating such
changes to you and/or publishing the updated Privacy Notice on our website.
We would encourage you to visit our website regularly to stay informed of the purposes
for which we process your information and your rights to control how we process it.
15.5 In respect of any personal information relating to a third party that you provide to us,
you must:
(a) notify the third party that you are providing their personal information to us
and obtain their permission;
(b) provide the third party with a copy of our Privacy Notice and these Terms;
(c) promptly notify the third party of any changes to our Privacy Notice that we
notify you of; and
(d) ensure that, to the best of your knowledge, the personal information is
accurate and up to date, and promptly notify us if you become aware that
it is incorrect.
15.6 Y
 our information may be shared with and used by other NatWest companies. We will
only share your information where it is necessary for us to carry out our lawful
business activities, or where it is necessary to comply with laws and regulations
that apply to us.
15.7 W
 e will not share your information with anyone outside NatWest except:
(a) where we have your permission;
(b) where required, whether directly or indirectly, for your product or service,
which could include in relation to your welfare or accessibility requirements;
(c) with law enforcement agencies, judicial bodies, government entities, tax
authorities or regulatory trade bodies around the world;
(d) with other banks and third parties in relation to fraud or financial crime or
criminal activities; or in the event of suspected fraud or financial crime or criminal
activities; or the monitoring, prevention and investigation of the same; to help
recover funds that have entered your account as a result of a misdirected
payment by such a third party;

25
 (e) with third parties providing services to us, such as market analysis and
benchmarking, correspondent banking, agents and sub-contractors acting on
our behalf, such as the companies which print our account statements, where
advice or services are required or requested in connection with the bank’s
legal, regulatory or contractual rights or obligations relating to products or
services provided to you;
(f) with social media companies (in a secure format) or other third party
advertisers and marketing companies so they can display or send relevant
messages to you and others or compile information relevant to marketing to
you about our products and services on our behalf. Third party advertisers
may also use information about your previous web activity to tailor adverts
which are displayed to you;
(g) with credit reference agencies and with third parties in relation to debt
collection and related activities;
(h) with third party guarantors or other companies that provide you with benefits
or other services (such as insurance cover) associated with your product
or service;
(i) where required for a proposed or actual sale, reorganisation, transfer, financial
arrangement, asset disposal or other transaction relating to our business and/
or assets held by our business. Where such data is shared with a third party it is
done so under strict duties of confidentiality;
(j) in anonymised form as part of statistics or other aggregated data shared with
third parties; or
(k) where permitted by law, it is necessary for our legitimate interests or those of
a third party, and is not inconsistent with the purposes listed above.
15.8 I f you ask us to, we will share information with any third party that provides you with
account information or payment services. If you ask a third party provider to provide
you with account information or payment services, you’re allowing that third party to
access information relating to your account. We’re not responsible for any such third
party’s use of your account information, which will be governed by their agreement
with you and any privacy statement they provide to you.
15.9 In the event that any additional authorised users are added to your account, we may
share information about the use of the account by any authorised user with all other
authorised users.
15.10 W
 e will not share your information with third parties for their own marketing purposes
without your permission.
15.11 W
 e may transfer your information to organisations in other countries (including to
other NatWest companies) on the basis that anyone to whom we pass it protects
it in the same way we would and in accordance with applicable laws. We will only
transfer your information if we are legally obligated to do so, or where the other
country has laws that adequately protect your information, or where we have
imposed contractual obligations on the recipients that require them to protect
your information to the same standard as we are legally required to.

26
Account Specific Terms
1 Student
1.1 Student accounts are available to individuals who have spent more than three
years in the U K and who are:
• completing a full time undergraduate course lasting at least two years; or
• training as a nurse,
• at a U K university or college.
1.2 You must use your Student account as your main account by depositing your
wages or other regular income into it.
1.3 After you graduate, we’ll change your Student account to a Graduate account.
Your account will be changed during the calendar year you graduate and we’ll
always give you at least 60 days’ notice before we do this.
2 Graduate
2.1 Graduate accounts are available to individuals aged 18 or over who have held
a Student account.
2.2 You must use your Graduate account as your main account by depositing your
wages, salary or other regular income into it.
2.3 We’ll change your Graduate account to a Select account three years after you
graduate. We’ll always give you at least 60 days’ notice before we do this.
3 Select (including Premier Select)
Select accounts are available to individuals aged 18 or over.
4 Reward (including Premier Reward)
4.1 Reward accounts are available to individuals aged 18 or over.
4.2 You can earn points (known as “Rewards”) by using your Reward account.
For details about how you can earn Rewards, please see the MyRewards Terms.
4.3 If you open your Reward account from 26 June 2017 onwards, you must pay at
least £1,250 in total every calendar month into any personal current account(s)
you hold with us (excluding a Foundation account or a current account mortgage
product). The £1,250 can’t be paid in from a current account or savings account you
hold with us.
If you don’t meet these criteria, we may convert your Reward account to a Select
account (which means you’ll stop earning Rewards).
4.4 From 1 February 2020, you may not open a Reward account if you already have
a Reward, Reward Silver, Reward Platinum or Premier Reward Black account
(‘existing account’), unless:
• the Reward account you want to open is a sole account and your existing
account is a joint account, or
• the Reward account you want to open is a joint account and your existing
account is a sole account.

27
5 Reward Silver
5.1 Reward Silver accounts are available to individuals aged 18 or over.
5.2 You can earn points (known as “Rewards”) by using your Reward Silver account.
For details about how you can earn Rewards, please see the MyRewards Terms.
5.3 You can use the benefits listed in ‘Silver Benefit Terms’ and ‘Silver Travel Insurance
Terms’ provided that you’re resident in the U K and that you meet any additional
eligibility requirements.
6 Reward Platinum
6.1 Reward Platinum accounts are available to individuals aged 18 or over.
6.2 You can earn points (known as “Rewards”) by using your Reward Platinum account.
For details about how you can earn Rewards, please see the MyRewards Terms.
6.3 You can use the benefits listed in ‘Platinum Benefit Terms’ and ‘Platinum Travel
Insurance Terms’ provided that you’re resident in the U K and that you meet any
additional eligibility requirements.
7 Premier Reward Black
7.1 Premier Reward Black accounts are available to individuals aged 18 or over.
7.2 You must pay your salary or other regular income into your Premier Reward
Black account.
7.3 You can earn points (known as “Rewards”) by using your Premier Reward
Black account. For details about how you can earn Rewards, please see the
MyRewards Terms.
7.4 You can use the benefits listed in ‘Black Account Benefit Terms’ and ‘Black Account
Travel Insurance Terms’ provided that you’re resident in the U K and that you meet
any additional eligibility requirements.
8 Foundation
8.1 Foundation accounts are only available to individuals aged 18 years or over who
are not eligible for any other current account in our range due to their credit score.
8.2 You can only have one Foundation account (this can be a sole account or a joint account).
8.3 Arranged overdrafts are not available on your Foundation account.
8.4 Cheque books are not available on your Foundation account.
9 Tailored
Tailored accounts are not on sale.
10 Select Silver
10.1 Select Silver accounts are not on sale.
10.2 You can use the benefits listed in ‘Silver Benefit Terms’ and ‘Silver Travel Insurance
Terms’ provided that you’re resident in the U K and that you meet any additional
eligibility requirements.
11 Select Platinum
11.1 Select Platinum accounts are not on sale.
11.2 You can use the benefits listed in ‘Platinum Benefit Terms’ and ‘Platinum Travel
Insurance Terms’ provided that you’re resident in the U K and that you meet any
additional eligibility requirements.

28
12 Black Account
12.1 Black Accounts are not on sale.
12.2 You must pay your salary or other regular income into your Black Account.
12.3 You can use the benefits listed in ‘Black Account Benefit Terms’ and ‘Black Account
Travel Insurance Terms’ provided that you’re resident in the U K and that you meet
any additional eligibility requirements.
12.4 If your Black Account is closed any associated credit or charge card account will
either be closed (in which case you must repay any amounts owed) or the balance
will be transferred to an alternative credit or charge card. An associated credit or
charge card is one you were able to apply for because you held a Black Account.

29
30
31
 Braille, large print or audio format?
If you’d like this information in another format, call us
on 03457 888 444 (Relay UK 18001 03457 888 444)

The product(s) mentioned in this literature is/are covered by the Financial Services
Compensation Scheme (F S C S).
The F S C S can pay compensation to depositors if a bank is unable to meet its
financial obligations.
For further information about the compensation provided by the F S C S, refer to the
F S C S website www.FSCS.org.uk
Our main business is banking and financial services. We will provide you with banking
services in accordance with the terms which apply to your account. We are authorised
by the Prudential Regulation Authority and regulated by the Financial Conduct Authority
and the Prudential Regulation Authority. We are entered on the Financial Services Register
and our registration number is 1 2 1 8 7 8.
Calls may be recorded.

National Westminster Bank P l c,

Registered Office: 250 Bishopsgate,­
London E C2M 4A A P770414
Registered Number: 9 2 9 0 2 7, England and Wales. NWB6770 09 April 2025