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Baruel - TQM Tools

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Juan Miguel Teves
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30 views9 pages

Baruel - TQM Tools

Uploaded by

Juan Miguel Teves
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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TOOLS APPLICATION

BSECE - 4A
PRESENTED BY ROLDAN BARUEL
DECEMBER 2024
TABLE OF CONTENT
01
PARETO
CHART

02
FISHBONE
DIAGRAM

03
CONTROL
CHARTS
PARETO
A Pareto Chart is a bar graph that
helps prioritize problems or causes
by identifying the most significant
contributors to a specific issue. It is
based on the 80/20 rule, which
states that approximately 80% of
problems are caused by 20% of the
factors. By focusing on these major
contributors, organizations can
achieve substantial improvements.
APPLICATION
Imagine a manufacturing company producing automotive parts. Over the past month, the
company has identified a high number of defective parts. To address this, a Pareto Chart is
created to analyze the causes of defects. Data reveals that 80% of defects come from two
specific machines (Machine A and Machine B). By addressing these machines (through
maintenance or training operators), the company can significantly reduce defects without
spreading resources thinly across minor issues.

PRINCIPLE: Continuous improvement is at the core of TQM and emphasizes


CONTINUOUS incremental progress in processes and systems. The Pareto Chart
aligns with this principle by helping organizations identify which
IMPROVEMENT
problems to tackle first for maximum impact. By focusing on the
“vital few” contributors to problems, the organization can implement
targeted improvements, monitor results, and repeat the process to
ensure ongoing enhancement of quality.
FISHBONE
DIAGRAM
The Fishbone Diagram is a visual
tool that helps identify the root
causes of a problem by
systematically categorizing potential
factors. Causes are grouped into
categories such as Manpower,
Methods, Machines, Materials,
Measurement, and Environment. It
encourages structured
brainstorming and ensures no key
aspect is overlooked.
APPLICATION PRINCIPLE:
Consider a customer service department in a large retail EMPLOYEE
company experiencing increasing customer complaints INVOLVEMENT
about long response times. To address this issue, the
team creates a Fishbone Diagram and categorizes causes TQM emphasizes that employees
into: at all levels play a critical role in
Manpower: Lack of staff during peak hours. identifying and solving problems.
Methods: Inefficient call routing process. The Fishbone Diagram facilitates
Machines: Slow computer systems causing delays. employee involvement by
Materials: Outdated scripts for customer encouraging team members from
representatives. various departments to
Measurement: Inaccurate tracking of response times. participate in brainstorming
Environment: Distracting and noisy workspace. sessions. This collective
By analyzing these categories, the team identifies the approach leverages the
main root causes as insufficient staffing during peak knowledge and insights of
hours and slow systems. This enables focused employees who are closest to
solutions such as hiring additional agents and the process, leading to more
upgrading technology. practical and effective solutions.
CONTROL
CHARTS
A Control Chart is a statistical tool used to monitor process stability over time. It plots
process data (e.g., measurements or outputs) against upper and lower control limits to
identify variations. If the process deviates beyond these limits, corrective actions are
taken to bring it back under control. Control Charts distinguish between common cause
variation (inherent to the process) and special cause variation (caused by specific issues).
APPLICATION
A food processing plant that packages cereal uses Control Charts to monitor the weight of
packaged boxes. Each day, random samples of boxes are weighed, and the data is plotted
on the Control Chart. The company notices occasional weights falling outside the
acceptable range, indicating “special cause variation.” Upon investigation, it is discovered
that a specific packaging machine is malfunctioning due to wear and tear. The machine is
repaired, ensuring all boxes meet the required weight standards.

PRINCIPLE: TQM relies on making decisions based on accurate, real-time data


FACT-BASED rather than assumptions or guesswork. Control Charts support this
principle by providing objective insights into process performance.
DECISION-
They allow managers to distinguish between normal variations and
MAKING abnormal conditions requiring immediate action. By focusing on
data rather than opinions, organizations can make informed
decisions to maintain quality and process efficiency.
THANK

BSECE-4A ROLDAN JR. C. BARUEL TQM

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