Bangladesh Technical Education Board

Training Procedure Manual (TPM)

Aviation Management Course

Total Duration: 360 hours

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 Index

SL Contents Page No.

1 Introduction
2 Objective
3 Employment Opportunity
4 Course Structure
5 Entry Qualification
6 List of Competencies
a) Basic Competencies
b) Common Competencies
c) Core Competencies
7. Content
a) Basic Competencies
b) Common Competencies
c) Core Competencies
8. Job List
9. Tools & Equipment List
10. Book References

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 Introduction
Aviation Management is one of the most cherished profession in the world. Today
people want to get themselves established in this sector. Now-a-days airline sector is
growing in our country at about 20% every year. 36 foreign and 12 domestic airlines
are now operating in our country. They need skilled manpower to run their
organization efficiently.

Objective
The course in Aviation Management is designed for the students for managerial and
business-related positions within the constantly evolving aviation and aerospace
industries. This program ensures that employers will consider you for variety of
positions including financial analyst, flight coordinator, market analyst, airport
operations specialist, and strategic planner.

Course Outline

You'll gain a strong foundation in business and a specific concentration in Airport

Management. It will emphasize communication, quantitative skills, social duty and
ethics. It will also enhance knowledge on ICT, global marketplace responsiveness,
critical thinking, decision-making, environmental knowledge, teamwork dynamism
and aviation/aerospace familiarity.

COURSE STRUCTURE

Name of the Course Duration of the Course(4 months)

Theoretical Class= 100 hours Theoretical Class = hours/Lesson
Practical Class = 210 hours Practical Class = 2
Aviation
Basic competencies = 20 hours/practice
Management hours
Communicative English = 30
hours
Total Class = 360 Contact
hours

Entry qualification:

• SSC/O-level/ equivalent.
(Able to speak & Concept in English & operate Computer)

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 List of Competences:

List of course is also designed to enhance the basic and common knowledge, skills
and attitudes of individual in the field of Aviation & Hospitality.

a) (i) Basic competencies

1. Receive and respond, participate and lead to workplace communication.
2. Work with others, team environment and lead small Team.
3. Demonstrate work values, practice career professionalism and develop
& practice negotiation skills.
4. Practice housekeeping procedures, occupational health and safety
procedure and solve problem related to work activities:
5. Personal Manner

a) (ii) Efficiently communicate in English

1. Speak in English with confidence
2. Communicate with target persons effectively.
3. Understanding the speech of English users
4. Achieve better professional performance

b) Common competencies

• Passenger handling and customer care management

• Make appropriate travel arrangements and reservations
• Passenger ticket checking, access baggage ticket issue
• Complete international travel documents in accordance with the applicable
IATA rules and procedures
• Answer customers' queries, quote rates and supplements, explain conditions
and book tour products
• Acquire the necessary skills and knowledge to ensure that your front-line
contact with the customer is outstanding
• Understand the role of information technology - Global Distribution
Systems and the Internet
• Safety and quality management system

c) Core competencies
• Demonstrate skill in passenger handling and special care
• Demonstrate skill in cargo loading and flight departure procedures
• Demonstrate skill in marketing management of aviation

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 Contents

a) (i) Basic Competencies – 20 hours

Pseriod Topic Hours

1. Receive and Respond, Participate and Lead to workplace
Communication:
1 a) Explain & follow routinely speaking & 1
message in a workplace.
2 b) Perform work duties following written 1
notices.
2. Work with others, Team Environment and Lead small teams:
3 a) Develop effective workplace relationship. 1
4 b) Contribute to work group activities. 1
3. Demonstrate work values, Practice career professionalism and
Develop & practice Negotiation skills:
5 a) Define the purpose of work 1
6 b) Apply work value/ethics 1
7 c) Deal with ethical problems 1
8 d) Maintain integrity of conduct in the 1
workplace
4. Practice housekeeping procedures, occupational health and safety
procedure and Solve problems related to work Activities.
9 a) Sort and remove unnecessary items 1
10 b) Arrange items 1
11 c) Maintain work area, Tools and Equipments 1
12 d) Follow standardizes work process and 1
procedures
13 e) Perform work spontaneously 1
5. Use mathematical Concepts & Techniques and Use Relevant
Technologies:
6. Personal Manner:
14 a) Show good Manner 1
15 b) Respect honorable person (Sir, Senior 1
Trainees)
16 c) Cooperate & Thinking to each other about 1
practical work
17 d) Maintain sequence in practical works 1
18 e) Own Responsibility & Duties of practical 1

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 works
19 f) Observation of all practical work 1

a) (ii) Communicative English – 30 hours (Practical)

a) Interpret the meaning of given words (by the teachers) – Vocabulary

b) Speaking on a specific situation.
c) Public speaking.
d) Exchanging views with target persons.
e) Introducing oneself.
f) Describing & narrating events, places, objects etc.

Details of content for Communicative English:

Serial Topics- Conversational Situation Hours

1 Speaking English-getting information & finding one’s way. 1
2 Speaking English- about tools & equipments 1
3 Speaking English- about meeting someone & participating in 1
class.
4 Speaking English- daily activities & asking about activities 1
5 Speaking English- evening activities and about theoretical 1
contents
6 Speaking English- meeting at the train station & asking 1
questions at the train Station
7 Speaking English- meeting at the airport & getting information 1
at the airport.
8 Speaking English- about availability of Ticket & Pricing. 1
9 Speaking English- getting to the hotel & asking direction. 1
10 Speaking English- asking about buses & traveling by Air. 1
11 Speaking English- about practical class. 1
12 Speaking English- going by taxi and asking the time. 1
13 Speaking English- arriving early or late and time and the 1
calendar.
14 Speaking English- about Airlines 1
15 Speaking English- living in an Hotel. 1
16 Speaking English- using the telephone 1
17 Speaking English- about different type of Air safety equipment. 1
18 Speaking English- getting help in Airline help Desk 1
19 Speaking English- sending and receiving Booking Massage. 1
20 Speaking English- about Aircraft 1
21 Speaking English- talking about the weather & trips and 1
sightseeing.
22 Speaking English- talking about eating & dinner conversation. 1
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23 Speaking English- about Air machines & materials. 1
24 Speaking English- common health problem and quitting and 1
finding jobs
25 Speaking English- office details and office conversation 1
26 Speaking English- about practical jobs 1
27 Speaking English- on a specific situation & public speaking 1
28 Speaking English- about exchanging views with a person & 1
introducing oneself.
29 Speaking English- describing and narrating events, place & 1
objects etc.
30 Speaking English- about Computer programming 1

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 Common Competences:

• History of the Airline Industry

• Airline Organizational Structure and Personnel
• Airline Business Model
• Airline Safety and Security
• Airport Functions
• Air Navigation Service Providers (ANSPs) Functions
• Competition, strategic alliances, franchise agreements, code-sharing,
distribution channel management (e-commerce)
• Strategic planning/management decisions and an airline's bottom line
• Airport Passenger Services and Revenue Accounting Interface
• Passenger Tickets, Excess Baggage Tickets.
• Acceptance of a Flight Coupon
• Inadmissible Passengers and Deportees and their Financial Impact
• Alteration to Tickets and Collection of Sundry Charges
• Voluntary Changes to Tickets
• Responsibility for Travel at the Correct Fare
• Refunds and Airlines Accounting Procedures
• Airlines Markets and the Marketing Process
• Airline Economy and Route Profitability
• Elements of the regulatory requirements of aviation security
• Convergence of the national airline and airport security system
• Skills in prevention/protection risk analysis - threat evaluation and crisis
management
• Forms of crime targeting the aviation industry
• Apply operational/security procedures in an international airport
• Role of security personnel within the aviation industry
• Human Factors Systems of International Civil Aviation Organization(ICAO)
• Operational Safety and Quality Management Systems (IOSA)
• Customer Care Management
• Integrated Airline Management System Elements (Governance, Processes,
Risk and Culture)
• Quality and Safety integration Model
• Airline Market Analysis
• Passenger Property Handling
• Airline financial statement analysis
• Aircraft leasing: finance and accounting issues
• MRO market and current trends in maintenance and engineering
• Planning and budgeting jet fuel use and expenditure

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 Core Competences:

™ Introduction to Aviation Technology

™ Development of Aviation
™ Airframe, cockpit, wings & airfoil
™ Aviation Engines Operation and Maintenance system
™ Ground Handling and Servicing
™ Air conditioning & heat unit
™ Airport safety and Maintenance Aircraft
™ Fuel consumption
™ Use of parts catalog
™ Use of Ground Support equipment
™ Weight & Balance Terminology
™ Marketing and Management of Aviation
™ Cargo Loading
™ Ticket and Baggage checking system
™ Customer Care Management
™ Transit Passengers Handling
™ Flight departure Procedure
™ Airport and Airline Code

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 Contents (Theory) – 100 Hours

Sl Subject Topics Hours

No.
01. Aviation i. Introduction to Aviation Technology 2
Fundamentals ii. Development of Aviation 2
iii. Aircraft General Information 2
iv. Airframe, cockpit, wings & airfoil 2
v. Piston engine 2
vi.
Turbine engine 2
vii.
viii. Jet engine 2
ix. Technology of Delta wings 2
x. Theory of flight 2
xi. Aerospace instruments 2
02. Aircraft Ground i. Ground Handling 2
Handling & Safety ii. Airport Operation 2
Support iii. Passenger Handling 2
iv. Cargo Handling 2
v. Passenger’s Baggage safety 2
vi. Maintenance safety 2
vii. Securing aircraft 2
viii. External marketing 2
x. Use of parts catalog 2
xi Use of Ground Support equipment 2
03. Weight & Balance i. Weight & Balance Terminology 2
ii. Four Forces 2
iii. Weight & Balance Control 2
v. Calculation of Take-off weight 2
viii. Cargo Loading 2
04. Passenger Service i. What is Customer 2
ii. Role Towards Customer 2
iii. Telephone Courtesy 2
iv. Stress management 2
v. Customer care management 2
05. Ticket & Baggage i. Airport Formalities 2
Handling ii. Reservations/ Types and Functions 2
iii. Reservations 2
Ticket & Baggage Checks
iv. Manual Ticket 2
E-ticket 2
v. Validity of tickets 2

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 vi. Baggage allowance 2
Transit & Transfer Passengers
vii. Special handling 2
06. Communication & i. Country Codes/ City Codes 2
Messages ii. Airport Code/ Airline Code 2
iv. Tax Code/ Currency Code/ Aircraft 2
Code/ Imp. Cities of the World
v. Communication with the cabin crew & 2
pilot
vi. Boarding control sheet 2
vii. Trim sheet 3
ii. Flight Departure Procedures 3
iii. Load Passenger Name List 2
iv. Flight Special Service 2
v. Passengers Special Service 2
vi. Flight Operations 2

Practical - 210 Hours

Sl Subject Topics Hours

No.
01. Aviation i. Introduction to Aircraft 4
Fundamentals ii. Development of Aviation 4
iii. Airframe, cockpit, wings & airfoil 4
iv. Piston engine 4
v. Turbine engine 4
vi. Jet engine 4
vii. Technology of Delta wings 4
viii. Theory of flight (Wings, Flaps, Aileron, 4
Elevator, Rudder)
Ix Aerospace instruments 4
02. Aircraft Ground i. Ground Handling 6
Handling & Safety ii. Servicing 6
Support iii. Aviation safety 6
iv. Safety of the Aircraft 6
v. Personal safety 6
vi. Maintenance safety 6
vii. Securing aircraft 4

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 viii. External marketing 4
ix. Weight & Balance 4
x. Use of parts catalog 4
xi. Use of Ground Support equipment 4
03. Weight & Balance i. Weight & Balance Terminology 4
iii. Weight & Balance Control 4
iv. Weight Terminology 4
v. Calculation of Take-off weight 4
vi. Weight Calculation 4
vii. Aircraft General Information 4
viii. Cargo Loading 4
04. Passenger Service i. What is Customer 4
ii. Role Towards Customer 4
iii. Telephone Courtesy 4
iv. Stress management 4
v. Customer care management 4
05. Ticket & Baggage i. Airport Formalities 4
Handling ii. Reservations/ Types and Functions of 4
iii. Reservations 4
Ticket & Baggage Checks
iv. Manual Ticket 4
E-ticket
v. Validity of tickets 4
vi. Baggage allowance 4
Transit & Transfer Passengers
vii. Special Passengers 4

06. Communication & i. Country Codes/ City Codes 4

Messages ii. Airport Code/ Airline Code 4
v. Communication with the cabin crew & 4
pilot
vi. Boarding control sheet 4
vii. Trim sheet 6
ii. Flight Departure Procedures 4
iii. Load Passenger Name List 4
iv. Flight Special Service 4
v. Passengers Special Service 4
vi. Flight Operations 4

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 Employment Opportunity:

• Airport Manager / HR Section

• Airlines Manager
• Airlines Executive
• Airlines Sales Manager
• Travel Agency Manager
• Tariff Manager
• E-ticketing Manager
• Aircraft Buyer & Seller Manager
• Aircraft Leasing Manager
• Executive Manager
• Airlines Marketing Manager
• Cargo handling Manager
• Airlines accountants officer
• Freight Clearing officer
• Aerodrome Officer (Runway)
• Traffic Controller
• Airport Security Officer

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 Equipment List:
Name of Equipment Quantity
Computer 12
Chair 120
Table 50
Multi-media projector 1
White board 8
Aircraft HS748 1
Safety Equipments
O2 Cylinder 2
Co2 Cylinder 2
Life Jacket 6
Oxygen Mask 6
Fire Extinguisher 10
Fire Bucket 4
Safety Helmet 6
Aircraft Equipments Lab 1
Model Aircraft 4
Ticket printer 1
Sample Ticket book 10
Sample Trim Sheet 10
First Aid box 2
Display Board 4
Catering Instruments 25

Book Reference:
• Basic Passenger Service (IATA Course handbook)
• Weight & Balance Handbook (Federal Aviation Administration, USA)
• IATA ticketing manual
• Aircraft Instruments (E Palatte)
• Understanding Flight (J. Anderson)

The End

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