SHAIKH MOHAMMED RAFIQ

702, L09 Megh Malhar Society sector 10 Ghansoli – Navi Mumbai – 400701, |
Mobile No.+91-9664854218 | mohdrafiq2010@gmail.com

Profile Summary:

Career Objective: To Work with a Dynamic Organization, wherein I can perform and remain as
a valuable asset, besides this I intend to be best possible blend of theoretical and Practical
knowledge in real life situations. Intend to learn and grow in field of Networking & hardware.

Key Skills:

Customer Service | transaction monitoring systems | Time Management | problem solving |

Computer Proficiency | Interpersonal Skills.

Work Experience:

Raheber Enterprises.
Hardware & Networking Engineer - L1
July 2003 – Sept 2006

Key Responsibilities Description :

• Network Room Maintenance, Install and Configure LAN & WAN.

• Troubleshooting Hardware and Software Problem.
• Assembling Disassembling Laptop and Desktop.
• Data Sharing and File Sharing Security of Data
• Formatting PC and Reinstalling OS and installing required software
• Troubleshooting Network Printer, Scanner Problem
• Supervised team members to enhance quality scores and achieve a zero-error rate.
• Identified problem indicators, highlighted them, and proposed process improvements to
increase operational efficiency.

BRIGHTSYSTEMPVTLTD.
Field Engineer / Technical Support Engineer – L2
Sep-2006 to Sep 2007

Key Responsibilities Description:

• Troubleshooting Hardware and Software Problem.

• Formatting PC and Reinstalling OS and installing required software.
• Managing company domain and hosting Sites and co-ordinate with Vendors.
• Symantec antivirus manager daily updates & assign policy to users.
• Push new antivirus with server console installation & scanning to client end users.
• Assign new users’ profile in AD Server with their group policy management.
• Configuring & Troubleshooting Email & MS Outlook 2010,13 &2016.
• IMAP & POP3 configuration & troubleshooting.
• Installation & Configuration New Desktops & Laptops.
 • Camera & DVR recording & monitoring in our office environment.
• Troubleshooting OS & application Related issue
• Adobe application installed and troubleshooting.

NISA Info Tech Pvt Ltd. & Nisa Industrial Services Pvt Ltd.
Technical Support & Network Specialist- (IT Assist Manager)
Sep 2007 to Dec 2023

Key Responsibilities Description:

 Experience with SQL 2005 and 2008r2 server.

 Experience and knowledge with designing installing and implementing VMware ESX
server, VMware virtual Backup products and other products for virtualization.
 Guest OS Installation, setting up of VM priorities, cloning and Snapshots.
 Provide support for global Virtual infrastructure VMware, assist with capacity planning,
analysis, and monitoring.
 Symantec antivirus manager daily updates & assign policy to users.
 Push new antivirus with server console installation & scanning to client end users.
 Assign new users profile in AD Server with their group policy management.
 Cyberoam internet policy assign & DHCP IP provide to users.

Server Management:

 Active Directory services Group Policy Objects, DHCP, DNS.

 MacBook Configure Network setting and basic desktop support.
 Configuration and Troubleshooting Dell Sonic firewall.
 Working On official ERP Software Installation, Configuration and troubleshooting.
 Managing Tally server.
 Installing and Managing Server/Client Antivirus.
 Installing VPN in Users System.
 Working On Microsoft Software Centre.
 Managing file server & knowledge of assigning appropriate permission to users & Groups.
 Managing DELLE MC R440 & IBMX 3650 M4 & M5 Server Hardware & troubleshooting.
 DELLEMC R440 AD & Hyper V installation & Configuration.
 Assign Group Policies assignment to users.
 Backup & restore Server to Client.
 Installation OS Server 2008 R2 Server 2012.
 Troubleshooting OS & application Related issue
 Adobe application installed and troubleshooting.
 Maintain Adobe application license key and update the record.
 Technical experience working with Time & Payroll Modules
 Working on Video Conference, CCTV, IP Phone Devices.
 Managing company domain and hosting Sites and co-ordinate with Vendors.
Hands on work:

 Maintaining and updating IT Assets List. And tagging new system with Host Name.
 Laptop, Desktop and Printer, Scanner related problem troubleshoot and solved.
 Assigning Desktops, laptops, Mobile, Sim Card and Data card of new employees.
 Maintaining and updating Windows OS Licenses.
 Mac Desktop & Laptop OS, Software Installing and Troubleshooting.
 Technical experience working with Time & Payroll Modules
 Operating systems Windows XP, Windows7, Windows2008 server, Windows 8&10, 
Mailing Software Micro soft office 2007, 10, 13 &office16, IMAP & POPE etc.
 AD Server DELLEMCR440 Domaincontroller&Hyper-vwithwindowsserver2016
 Hardware IBM, HP, Compaq, Dell Acer Laptops, Branded Desktop DELL EMC R440, IBM
X 3650 M4 & M5Server.
 Networking DHCP &DNS Setup, Configuration Routers &Switches Wi-Fi Routers
configuration.
 Storage NAS & SAN Storage Knowledge.
 Co-ordinate ISP Vendor Like MPLS, Leased, Broadband, Pri Lines.

Team Computer
Network Support Engineer - S2
Jan 2024 To Dec 2024

Key Responsibilities Description:

 Provided remote and on-site network support and troubleshooting.

 Performed security audits and vulnerability assessments.
 Managed and maintained network infrastructure.
 Implemented security measures to protect the network.
 Developed and implemented network policies.
 Provided network support to over 500 users across multiple locations.
 Identified and rectified network and system issues in a timely manner.
 Ensured seamless connectivity of LAN, WAN, and other network services.
 Monitored and maintained the network performance of the organization.
 Troubleshooted, resolved, and documented network related issues.
 Implemented network security measures to protect sensitive information.
 Installed and configured network hardware including routers, switches, and firewalls.
 Developed and maintained network diagrams, configurations, and process documentation.
 Performed regular system maintenance and software upgrades.
 Provided consultation and advice to users in regards to network related matters.

Professional Certification and Training & Award:

 H.S.C Mumbai University Pass class

T.Y.BA Mumbai University Graduate

Al-Falah Institute of Computer Education A+Grade in theYear2001
& Office Automation
Information Technology
M.H Saboo Siddik Polytechnic, A+Grade in theYear2004/2005
Hardware Networking
Byculla.
IT Source Technologies Limited B+Grade in theYear2012/2013
(Has Successfully Completed) & CCNA/MCITP
Attari Classes
Animation For Beginners (Has 1 Week in the Year 2014 Basic Information
Successfully Completed)

Achievements/Contributions:

Best Employed of the Month January - To dedicated and Commitment for setting up 200
2010 computer & resolving Hardware/Networking issue
In short span of time.
Commendation By Nisa Group OF
Best Performance
Companies March-2016
Our Hear full Appreciation for The Four
Team of the Quarter-III -OCT-2018 Outstanding
Performance In The

Personal Details:

Date of Birth : 17th July 1982

Gender : Male
Marital Status : Married.
Nationality : Indian
Languages Known : Urdu, English, and Hindi

I hereby declare that all the information made in this resume is true, complete and correct to
the best of my knowledge and belief. In the event of any information being found false or
incorrect, I shall be responsible for the same.

Date:
Place: Mumbai

SHAIKH MOHAMMED RAFIQ