WASHING MACHINE

DRUM TYPE
Model Code : WD12TP44DSX/SP
WD14T******
WD13T******
WD12T******
WD11T******
(WD7000T PJT)

SERVICE Manual
Service Manual for professional repairers

WASHING MACHINE (DRUM) CONTENTS

1. Safety Instructions

2. Features and Specifications

3. Disassembly and Reassembly

4. Troubleshooting

5. PCB Diagram

6. Wiring Diagram

7. Reference

WD12TP44DX
CONTENTS

1. Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1-1. Safety instructions for service engineers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

2. Features and Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2-1. Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2-2. Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2-3. Comparing specifications with existing models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2-4. Options specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

3. Disassembly and Reassembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

3-1. Tools for disassembly and reassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3-2. Standard disassembly drawings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

4. Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
4-1. Information Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
4-2. Diagnostic Code & Corrective Action. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
4-3. Information Code Information Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

5. PCB diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
5-1. Main PCB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
5-2. Combo PBA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
5-3. Display PCB (Simple UX). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

6. Wiring diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
6-1. Schematic Diagram (Simple). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

7. Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
7-1. WD7000T Project name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
1. SAFETY INSTRUCTIONS

1-1. SAFETY INSTRUCTIONS FOR SERVICE ENGINEERS

► Make sure to observe the following instructions to operate the product correctly and safely and prevent possible accidents and
hazards while servicing.
► Two types of safety symbols, Warning and Caution, are used in the safety instructions.

Hazards or unsafe practices that may result in severe personal injury or death.
WARNING

Hazards or unsafe practices that may result in minor personal injury or property damage.
CAUTION

► Following the repair by a non-authorised service provider, self-repair or non-professional repair of the product, Samsung is not
liable for any damage to the product, any injury or any other product safety issue caused by any attempt to repair the product
which does not carefully follow these repair and maintenance instructions. Any damage to the product caused by an attempt to
repair the product by any person other than a Samsung certified service provider will not be covered by the warranty.

WARNING BEFORE SERVICING

• (When servicing electrical parts or harnesses) Make sure to disconnect the power plug before servicing.
4 Failing to do so may result in a risk of electric shock.

• Advise consumers not to connect several appliances to a single power outlet at the same time.
4 There is a risk of fire due to overheating.

• When removing the power cord, make sure to hold the power plug when pulling the plug from
the outlet.
4 Failing to do so may damage the plug or power outlet and result in fire or electric shock.

• When the washing machine is not being used, make sure to disconnect the power plug from the
power outlet.
4 Failing to do so may result in result in accidental operation of the washing machine.

• Do not place or use gasoline, thinners, alcohol, or other flammable or explosive substances near the washing machine.
4 There is a risk of explosion and fire caused from electric sparks.

Safety Instructions _ 1
 WARNING WHILE SERVICING

• Check if the power plug and outlet are damaged, flattened, cut or otherwise degraded.
4 If faulty, replace it immediately.
Failing to do so may result in electric shock or fire.

• Completely remove any dust or foreign material from the housing, wiring and connection parts.
4 This will prevent a risk of fire due to tracking and shorts in advance.

• When connecting wires, make sure to connect them using the relevant connectors and check that they are properly connected.
4 Do not use tape instead of the connectors, it may cause fire due to tracking.

• Make sure to discharge the PBA power terminals before starting the service.
4 Failing to do so may result in a high voltage electric shock.

• When replacing the heater, make sure to fasten the nut after ensuring that it is inserted into the bracket-heater.
4 If not inserted into the bracket-heater, it touches the drum and causes noise and electric leakage.

• Do not repair the washing machine without safety gloves.

4 It can cause injury.

WARNING AFTER SERVICING

• Check the wiring.

4 Ensure that the wiring can not be damaged by any sharp edges or moving parts.

• Check for any water leakage.

4 Perform a test run for the washing machine using the standard course and check whether there is any water leakage
through the floor section or the pipes.

• Do not allow consumers to repair or service any part of the washing machine themselves.
4 This may result in personal injury and shorten the product lifetime.

2 _ Safety Instructions
• If it seems that grounding is needed due to water or moisture, make sure to run grounding wires.
(Check the grounding of the power outlet, and additionally ground it to a metallic water pipe.)
4 Failing to do so may result in electric shock due to electric leakage.
[Running a grounding wire]
- Twist a grounding wire (copper wire) two or three times around the tap Grounding
- If you connect the grounding wire to a copperplate, bury it 75 cm under the earth in a place with terminal

a lot of moisture.
Do not connect the grounding wire to a gas pipe, plastic water pipe or telephone wire.
There is a risk of electric shock or explosion.

75 cm

Copperplate

CAUTION BEFORE SERVICING

• Do not sprinkle water onto the washing machine directly when cleaning it.
4 This may result in electric shock or fire, and may shorten the product lifetime.

• Do not place any containers with water or any other liquid on the washing machine
4 If the water is spilled, it may result in electric shock or fire. This will also shorten the product
lifetime.

• Do not install the washing machine in a location exposed to snow or rain.

4 This may result in electric shock or fire, and shorten the product lifetime.

• Do not press a control button using a sharp tool or object.

4 This may result in electric shock or damage to the product.

Safety Instructions _ 3
 CAUTION WHILE SERVICING

• When wiring a harness, make sure to seal it completely so no liquid can enter.
4 Take care when disconnecting connectors, do not use excessive force as this may damage
the connector.

• Check if there is any residue that shows that liquid entered the electric parts or harnesses.
4 If any liquid has entered into a part, replace it or completely remove any remaining moisture from it.

• If you need to place the washing machine on its back for servicing purposes, place a support(s) on the floor and lay it down
carefully so its side is on the floor.
4 Do not lay it down on its front. This may result in the inside tub damaging parts.

• At least two people should work when working with heavy products.

CAUTION AFTER SERVICING

• Ensure that all components are reassembled correctly and are safe before connecting the appliance to the mains supplies.
4 Ensure all electrical safety tests are carried out, before and after any work is carried out on the appliance.

• To comply with the requirements of European standard.

BS EN-50678 20:20 published 12th March 2020 Engineer Responsibilities.
This procedure is compulsory and must be completed on every service visit or repair to ensure safety of the appliance, the
service engineer, customer and comply with European standard BS EN-50678 20:20
EN EN50678:2020, General procedure for verifying the effectiveness of the protective measures of electrical equipment after
repair.

4 Test 1 : Visual Inspection

4 Test 2 : Socket outlet test
4 Test 3 : Earth Continuity
(Measurement of the protective bonding resistance)
Reading should not exceed 0.3Ω (ohm).
4 Test 4: Insulation Resistance
This test must be carried out using a suitable test meter with a 500v MΩ setting.
The resistance reading should not be less than 10MΩ
4 Test 5: Earth Leakage test (Measurement of protective conductor current)
The leakage current reading should be less than 3.5mA
Test 6 : Touch Current test
4 
The touch current reading should be less than 0.5 mA
4 Test 7: Function Test

4 _ Safety Instructions
 Test meter required specifications
Socket tester, The test current within the measuring range between
-
polarity and earth 0.2 Ω and 1.99 Ω shall not be below 200 mA.

Measuring of
Measuring range between 0.2 Ω and 1.99 Ω test current Using test equipment according to EN 61557-4 or EN
protective bonding
shall not be below 200 mA. 61557-16 will fulfil this requirement.
(Earth continuity)

Insulation The value of the test voltage of the test equipment shall Using test equipment according to EN 61557-2 or EN
resistance not be below 500 V DC for a test current of 1 mA. 61557-16 will fulfil this requirement.

For measuring protective earth leakage current the

Earth leakage Measuring device shall be in accordance with 670
measurement range shall include the values 0.25 mA
resistance EN 61010-1:2010, Annex A or or EN 62353:2014, C.4.
up to 19 mA.

• Check whether the washing machine is level in relationship with the floor. Check whether it is
installed firmly on the floor.
4 Vibrations can shorten the lifetime of the product.

Safety Instructions _ 5
2. FEATURES AND SPECIFICATIONS

2-1. CONCEPT

■ COMMON FEATURES
Features Description

Eco Bubble™ • Enjoy a powerful, but gentle cleaning performance to wash your laundry, even at low
temperatures, with Eco Bubble™ technology. When you add detergent, it is dissolved and
activated by turning it into bubbles. It can then quickly penetrate every fiber of fabric and
loosen the soil, so that dirt and stains are removed easily. It washes just as effectively in
cool water (15°C) as in warm, while saving energy and protecting the color and texture of
your clothes.

QuickDrive™ • Spend less time washing and be more eco-friendly. QuickDrive™ technology reduces
the washing time by up to 50% and is exceptionally energy efficient, while ensuring a
powerful cleaning performance. Unlike conventional drum washers, QuickDrive’s unique
‘Q-Drum™’ consists of a ‘main drum’ and a ‘backplate’ that rotate independently, in the
same or opposite direction. It ensures clothes move with a dynamic action powered by
dual forces, so it washes quickly, powerfully, efficiently and gently.

AI Control • Wash easily and effectively with powerful AI Control. It delivers a personalized washing
- AI Control Panel experience by remembering your habits, including the most frequently used wash course
- Smart Things (Wi-Fi) and settings, and suggesting cycles. It also displays timely information, like the cycle
status, so washing is much simpler. A SmartThings App curates your laundry by providing
advice on the best cycles, your daily planning and troubleshooting problems. And Auto
Cycle Link automatically selects the perfect drying course.

AI Wash • Get the best washing results with less waste and without any extra effort. AI Wash uses 4
types of sensors to sense the weight of the laundry. It then calculates the optimal amount
of water and detergent, which it automatically dispenses. The patented turbidity sensor
also monitors the level of soiling during the wash. If necessary, it adds more detergent or
increases the rinsing time.

Add Wash™ • Relax when you’re doing the laundry without worrying if you find a missing sock or
realize you need a shirt cleaned for the next day. If you’ve forgotten any clothes that need
washing the Add Wash™ door lets you simply and quickly add extra laundry items or more
detergent after your wash cycle has already started. It also allows you to easily pop in
hand-washed clothes that you just want to rinse or spin dry.

Air Wash • Keep your clothes hygienically fresh without water and detergent. Air Wash technology
deodorizes and sanitizes your clothes, so they always smell fresh. Unpleasant odors as
well as bacteria are removed using just heated air. There’s no need for boiling or any costly
detergent or other potentially harmful chemicals. And, because it doesn’t use water, your
clothes don’t need drying. So they last longer and it seems like they have been dry-
cleaned.

Super Speed (39 mins) • Cut your daily laundry time and get clothes thoroughly clean. Simply select the Super
Speed option to wash a full load in just 39 minutes. QuickDrive™ saves time by moving
clothes dynamically, while Eco Bubble™ technology ensures powerful cleaning. The
rinsing time is also shortened using Speed Spray, which shoots powerful jets of water to
quickly remove detergent residue. And it accelerates the spin speed based on the wash
load to quickly spin-dry clothes.

Features and Specifications _ 6

 Features Description

Hygiene Steam • Give your clothes a really deep and hygienic clean with steam. The powerful Hygiene
Steam cycle has been engineered to improve the cleaning quality of your wash without
the need for any time-consuming pre-treatments. Unlike other washers that emit steam
from above, it releases steam from the bottom of the drum. So every item in the load
is thoroughly saturated as it rises. This loosens ingrained grime and removes 99.9% of
bacteria and inactive allergens to ensure even deeper cleaning.

Digital Inverter Technology • Enjoy greater energy efficiency, less noise and a long-lasting performance with
Digital Inverter Technology. It utilizes strong magnets for a quieter and more powerful
performance, but uses less energy than a Universal Motor, saving you money. It provides
outstanding durability, as it doesn’t use brushes that wear out, and is built using high
quality components and outstanding mechanical engineering. This is backed-up by 10
year warranty that guarantees the long life of your washing machine.

Drum Clean + • Keep the door and inside of your washer hygienically clean, while being eco-friendly and
saving money. Drum Clean + removes dirt and 99.9% of odor-causing bacteria from the
drum. You don’t need costly detergent, as it uses a combination of soaking, pulsating and
high speed spinning to keep everything outstandingly clean. A powerful water jet and fast
spinning also remove grime from around the door gasket. And, for complete ease of use, it
automatically notifies you when it needs cleaning.

Bubble Soak • Get your clothes spotlessly clean, even if they’re really dirty. With the simple touch of a
button the Bubble Soak function helps remove a wide variety of normally stubborn stains,
including blood, wine, make-up and grass. It adds an extra phase to a normal washing
cycle in which clothes are thoroughly soaked in active bubbles. So any dirt and stains are
loosened and can be removed much more effectively.

7 _ Features and Specifications

2-2. SPECIFICATIONS
Model WD1*TP*****
Model Name Front loading washing machine
Dimensions 600*650*850
Water Pressure 50kPa-800kPa
WD1*TP0**** : 80kg
NET weight (kg)
WD1*TP3/4/5/8/9**** : 82kg
Wash & Spin Capacity 12/11.5/12/13/14 kg
1900-2300W
Washing and heating AC 220~240 V/ 50Hz
1600-1900W
Power 2100W
Consumption Washing and heating AC 230 V/ 60Hz
1800W
220V 1400
Drying
240V 1600W
Spin revolutions 1400 RPM

- Please visit Samsung official website to receive most up-to-date information about software and product maintenance.

D
C
A

Model WD1*TP*****
Width (A) 600mm
Height-Overall (B) 850mm
Depth (C) 650mm
Depth with door open 90° (D) 1170mm

Features and Specifications _ 8

2-3. COMPARING SPECIFICATIONS WITH EXISTING MODELS
Model name WD12TP44DSX

Image

Capacity 12

Dry Capacity 8

Drum Volume 1400

Max RPM DIT

Main Spec Motor Cold Only

Water Supply Pump

Drainage ●

ECO BUBBLE X

Add Wash ●

Steam ●/●

USP AOW/AD ●

Super Speed ●

Wifi X

Q-Drive Best

DOOR Swirl+

Design Drum Simple

Display Simple

9 _ Features and Specifications

2-4. OPTIONS SPECIFICATIONS
NO Unit Part Code Figure Description Qty

To remove the shipping bolts

1 Bolt Spanner DC60-40146A 1
To adjust the leveling leg

DC97-17845A (Cold) Cold only 1,

2 Assy Hose Water To setup water supply.
DC97-17845B (Hot) Cold+Hot 2(★)

Hose Water
3 DC97-16947A To setup water supply. 1(★)
(Aqua-Stop)

To explain the product

4 Manual Users DC68-04284V 1
operation and installation

5 Cap Fixer DC67-00307A To cover the holes 8

6 Hose Hanger DC62-10278A To secure the drain hose. 1

7 Guide Liquid DC61-03510A To use liquid detergent. 1(★)

Note
• (H) is supplied for specific models only among those without water supply hoses.
• Customer can purchase additional water supply and drain hoses from a service center.
• For built-in models, the spanner, water supply and drain hoses are not supplied. Both the water supply and drain hoses are
supplied during the installation.

Features and Specifications _ 10

3. DISASSEMBLY AND REASSEMBLY
3-1. TOOLS FOR DISASSEMBLY AND REASSEMBLY
Tool Type Remarks

Heater(1),Tub(12), Fixer screw(5), Motor(2),

10mm
Balance(9)

Box driver Shock Absorber (2 holes each in left/right),

13mm
Damper(2), Damper(friction 2)

19mm Pulley(1)

10mm
Double-ended Replaced by box driver
13mm
spanner Leg
19mm

A Tool for protecting empty turning of bolt or

Vice pliers abrasion from using box driver
For disassembly of Spin drum

Others
(screwdriver, nipper, Common tools for servicing
long nose pliers)

Tools for spring Disassembly and reassembly

- For information about purchasing parts and tool, please visit

http://www.samsung.com/support
- For the part code information, please refer the attached file 'Exploded View'.

Disassembly and Reassembly _ 11

3-2. S
 TANDARD DISASSEMBLY DRAWINGS
► This is a standard disassembly diagram and may differ from the actual product.
Use this material as a reference when disassembling and reassembling the product.
 Disassembly
Part Figure Description

1. Remove 2 screws holding the Cover Top at the

back of the unit using (+) screw driver.

Assy Cover Top

BACK FRONT

2. Remove the Cover Top by lifting it up after

pulling it back about 15mm.

1. Open the Drawer by hand

Assy Drawer
2. W
 hile holding down the release lever inside the
drawer (red box), slide open the drawer.

3. Pull up the Cap Rinse to remove it.

12 _ Disassembly and Reassembly

 Reassembly
Part Figure Description

1. Fit the hole and press the Cap Rinse so that it can
be assembled.

2. Make sure to fit the rail when reassembling the

Assy drawer.

Assy Drawer

3. Put the drawer in the right direction.

Disassembly and Reassembly _ 13

 Disassembly
Part Figure Description

1. Open the Drawer by hand.

2. W
 hile holding down the release lever inside the
drawer (red box) , slide open the drawer.

Assy Drawer
(Auto Dispense)

3. Disassemble the Cover Drawer by hand.

4. Pull up the Cap Rinse to remove it.

14 _ Disassembly and Reassembly

 Reassembly
Part Figure Description

1. Fit the hole and press the Cap Rinse so that it can
Assy Drawer be assembled.
(Auto Dispense)
2. Assemble the Cover Drawer by hand.

Disassembly and Reassembly _ 15

 Part Figure Description

3. Make sure to fit the rail when reassembling the

Assy drawer.

Assy Drawer
(Auto Dispense)

4. Put the drawer in the right direction.

16 _ Disassembly and Reassembly

 Disassembly
Part Figure Description

- Before you start, disassemble Assy Cover Top, Assy

Drawer.
1. Remove 2 screws holding the drawer and panel
using (+) screw driver.

2. Remove the screws at the top of the ASSY-PANEL

CONTROL using (+) screw driver. (3ea)

Assy Panel Control

(Simple) 3. Grab the panel and slightly push the housing
drawer to remove the hook and pull the panel
upwards to disassemble with body.

Be careful not to break the hook.

4. Hold the ASSY-PANEL CONTROL while pulling

it upwards and disassemble the terminal to
remove it. Press the hook while removing the
terminal.

Disassembly and Reassembly _ 17

 Part Figure Description

5. Remove screw with (+) screw driver and remove

Cover PCB with (-) screw driver.
Be careful not to break the hook.

Assy Panel Control

(Simple)

6. Unbutton as shown in the picture.

7. Disassemble the blue part hook first by hand

and remove red part hooks by (-) screw driver to
remove the PBA for repair / replacement.
Be careful not to break the hook.

18 _ Disassembly and Reassembly

 Part Figure Description

FRONT SIDE

Assy Panel Control

(Simple)
7. Disassemble Knob Encoder by removing green
hooks using (-) Driver.

BACK SIDE

Disassembly and Reassembly _ 19

 Reassembly
Part Figure Description

1. A
 ssemble the red part hooks and blue part hook
by hand. The blue part hook will show you the
right directionality.
2. Assemble cover PBA with hand.

Be careful not to break the hook.

3. The direction of the PBA is shown by blue box.

Button up the below box as shown by hand.

Assy Panel Control

(Simple)

4. Make sure to fit the knob shaft while

assembling Knob Encoder by hand.

* Same as “D” Direction

20 _ Disassembly and Reassembly

 Part Figure Description

5. Connect the terminal by hand. Take a look at the

hook and put it in the right place.

Be careful not to break the hook.

Make sure the Wire harness are not getting
stuck in other parts.

Assy Panel Control

(Simple)

6. A
 ssemble the hook of housing drawer and
aseemble screws at the top of the ASSY-PANEL
CONTROL with (+) screw driver.

7. A
 ssemble 2 screws holding the drawer and panel
with (+) screw driver.

Disassembly and Reassembly _ 21

 Disassembly

Part Figure Description

Before you start, disassemble Assy Cover Top, Assy

Panel Control.
1. Remove 4 screws to disassemble frame plate-up
using (+) screw driver.

2. Remove the Band-ring. (2ea)

Be careful not to break the hose.

Assy Housing-Drawer

3. Remove 2 terminals by hand.

22 _ Disassembly and Reassembly

 Part Figure Description

4. Separate the water valve hose with long nose

plier.

Assy Housing-Drawer

5. Separate Housing Drawer low by pressing the

hooks on both sides by hand. To fully separate,
disassemble Water Valve.

Be careful not to break the hook.

Disassembly and Reassembly _ 23

 Reassembly
Part Figure Description

1. A
 ssemble the Housing Drawer low by pressing
the hooks on both sides by hand.

Be careful not to break the hose.

Assy Housing-Drawer

2. A
 ssemble the water valve hose with long nose
plier.

Be careful not to break the hook.

Make sure to insert the hoses and assemble
the clamp, band rings correctly. There’re
risks of leakage or poor performance when
it’s misassembled.

24 _ Disassembly and Reassembly

 Part Figure Description

3. Assemble the Band rings. (2ea)

Make sure to insert the hoses and assemble
the clamp, band rings correctly. There’re
risks of leakage or poor performance when
it’s misassembled.

Assy Housing-Drawer

4. Assemble 2 terminals by hand.

5. Remove 4 screws to disassemble frame plate-up

using (+) screw driver.

Disassembly and Reassembly _ 25

 Disassembly
Part Figure Description

1. Separate the Assy Cover Top.

2. Separate the 3 connectors and clamps by hand
and remove 3 hoses with long nose pliers.

Water Valve

3. Remove 2 screws holding the water supply valve

using (+) screw driver.

 Reassembly
Part Figure Description

1. A
 ssemble 2 screws holding the water supply
valve using (+) screw driver.

Water Valve
2. A
 ssemble the water supply valve wire with
connections and assemble 3 clamps with the
right color.
3. A
 ssemble 3 hoses with valve using long nose
pliers.

Make sure the hook is locked properly.

Make sure the Wire harness are not getting
stuck in other parts.

26 _ Disassembly and Reassembly

 Disassembly
Part Figure Description

Before you start, disassemble Assy Cover Top, Assy

Panel Control.

Be careful not to tear up the diaphragm.

1. Using long nose pliers, pick up one of the

rings on Wire-Diaphragm which connect the
spring and the wire ends. Then, separate the
Wire-Diaphragm from the FRAME-FRONT and
Disconnect the Diaphragm.

2. R
 emove 2 screws holding the DOOR-LOCK switch
with (+) screw driver.

Frame Front 3. Disassemble the terminal (the blue box is

terminal location) by pressing the blue circle part
and remove 2 screws holding the Frame Front
with (+) screw driver.

4. Remove 3 screws holding the bottom of the

FRAME-FRONT with (+) screw driver.

5. Press the circled place to open up the cover filter.

Disassembly and Reassembly _ 27

 Part Figure Description

6. Remove cover filter by hand.

7. Press the hook to remove Guide cover filter using
(-) screw driver.

Be careful not to break the hook.

8. Pull the Guide filter towards you.

Frame Front

9. Lift Frame front up to disassemble.

Unfasten 6 screws that hold the cover back in place

with (+) screw driver.
Cover-Back
Remove the back cover by sliding it up.
(When assembling, slide the back cover down.)

28 _ Disassembly and Reassembly

 Disassembly
Part Figure Description

Before you start, disassemble Cover-Back.

1. S
 eparate the belt by pulling the belt towards your
Belt
body and slowly rotate the pulley.

Be careful not to get your finger pinched.

 Reassembly
Part Figure Description

1. A
 ssemble the belt around the motor pulley and
slowly rotate the pulley.

Be careful not to get your finger pinched.

Belt

Caution
When installing the Belt around the Motor
Pulley, the bottom of the belt must be located
on the second tooth of the Motor Pulley.

Disassembly and Reassembly _ 29

 Disassembly
Part Figure Description

Before you start, disassemble Cover-Back and Belt.

Wire Housing
1. Separate the Wire Housing from the motor by
hand. Take a look at the hook and put it in the
right place
DIT Motor

Wire Housing

2. Remove the bolts (2ea) holding the motor at the

back of the washing machine using Box driver
(10mm)
3. Separate the motor by pulling it towards you.
10mm bolt

 Reassembly
Part Figure Description

1. Assemble the motor by fitting the holes.

2. Assemble the bolt (2ea) using Box driver (10mm)

Make sure the hook is locked properly.

10mm bolt

DIT Motor

3. A
 ssemble the Connector by hand.
Wire Housing Take a look at the hook and put it in the right
place.

Make sure the Wire harness are not getting

stuck in other parts.

Wire Housing

30 _ Disassembly and Reassembly

 Disassembly
Part Figure Description

Separate the Assy Cover Top.

1. Disconnect the wire and hose between the
PRESSURE HOSE and the water level sensor for
repair / replacement.

Water Level Sensor

2. Push the clip of the water level sensor from one

side of the frame and pull it out to remove it
using long nose pliers.

Be careful not to break the hook.

Disassembly and Reassembly _ 31

 Reassembly
Part Figure Description

1. 1 .Connect the wire and hose between the

PRESSURE HOSE and the water level sensor.

Water Level Sensor

2. Push the clip of the water level sensor to fit the

hole located on the right side of the frame.

3. Assemble the terminal with water level sensor.

Make sure the hook is locked properly.

Make sure the Wire harness are not getting
stuck in other parts.

32 _ Disassembly and Reassembly

 Disassembly
Part Figure Description

Before you start, disassemble Assy Cover Top, Assy

Panel Control and Frame Front.
1. Remove the wire by disassembling the 3 hooks
using long nose plier.

2. Disassemble the terminal and remove the

holders using long nose pliers.
Assy Door

3. Remove 2 screws holding the Assy door. Remove

the door by slightly lifting the door.

Disassembly and Reassembly _ 33

 Reassembly
Part Figure Description

1. Put the terminal through the biggest hole and

assemble 3 hooks as shown in the pictures.

BACK SIDE FRONT SIDE

2. A
 ssemble the door with Frame Front by fitting
the two hooks and assemble 2 screws holding
the Assy door with (+) screw driver.

Assy Door

3. Assemble 3 hooks using hand.

4. Assemble the terminal and the holders.

Make sure the Wire harness are not getting

stuck in other parts.

34 _ Disassembly and Reassembly

 Disassembly
Part Figure Description

Before you start, disassemble Assy Cover Top, Assy

Panel Control, Frame Front and ASSY Door.
1. Open the Add door.
2. Remove Inlays by hand and remove screws with
(+) screw driver. (4ea)

3. Using (-) driver lift the cover door a bit in a gap

Add Door between the cover door and the holder glass.

Be careful not to flinch.

4. Remove 2 screws and then separate the latch

with (+) screw driver.

Disassembly and Reassembly _ 35

 Part Figure Description

5. Remove 5 screws and then separate the support

hinge with (+) screw driver.

Add Door

6. Remove 1 screw, separate Add door with (+)

screw driver.

Before you start, disassemble Assy Cover Top,

Assy Panel Control and Frame Front.
Drain Pump

The pump is located in the blue box.

36 _ Disassembly and Reassembly

 Part Figure Description

1. R
 emove the remaining water through the
drainage hose. Place a bowl under the drainage
hose to catch any water that may flow out.

2. Remove 2 screws holding the drain pump using

(+) screw driver.

Drain Pump 3. Remove the cover on the top and on the back by
hand
FRONT BACK

4. Disconnect the terminals (2ea) each.

(Total 4ea) Remove 2 screws holding the drain
pump using (+) screw driver

5. Release the Band Ring (3ea) and remove the

hose (3ea) using long nose pliers. Slightly press
the handle filter and take the pump out from the
frame.

Disassembly and Reassembly _ 37

 Reassembly
Part Figure Description

1. A
 ssemble the pump in the right position as
shown in the picture, pull the drainage hose
towards you.
Be careful not to rip the drainage hose.

2. A
 ssemble 2 screws holding the drain pump using
(+) screw driver.

3. A
 ssemble the Band Ring (3ea) and the hose (3ea)
using long nose pliers.

Drain Pump

4. Connect the terminals (2ea) each.

Make sure the Wire harness are not getting
stuck in other parts.

5. Assemble the cover on the top and on the back.

FRONT BACK

6. Assemble the drainage hose.

38 _ Disassembly and Reassembly

 Disassembly
Part Figure Description

Before you start, disassemble Assy Cover Top and

Assy Panel Control.
1. Open the Door. Remove the Wire Diaphragm and
remove the Frame Front.

2. Remove 2 screws with (+) screw driver.

Door-Lock S/W

3. Remove Cover Door Switch by gently pushing the

red box part with (-) screw driver.

4. Disassemble the terminals. (2ea)

Disassembly and Reassembly _ 39

 Reassembly
Part Figure Description

1. Assemble the terminals. (2ea)

Make sure the Wire harness are not getting
stuck in other parts.

2. A
 ssemble the Cover Door Switch by gently
pushing the red box part with hand.
Make sure the Wire harness are not getting
stuck in other parts.

Door-Lock S/W

3. Assemble the screws with (+) screw driver. (2ea)

4. A
 ssemble the wire diaphragm and Frame Front.
If the wire diaphragm is loose after assembly or is
not correctly assembled at the correct position (5
o'clock or 7 o'clock), water leakage may occur.

 How to force open the locked Door

Part Figure Description

Before you start, disassemble Cover Top first

Door-Lock S/W 1. Put your hand to press the Door-Lock Switch.(The
location you need to press is shown in the picture
with arrow)

40 _ Disassembly and Reassembly

 Disassembly
Part Figure Description

1. Separate the Cover Back.

The Heater is located in the blue box.

Heater

2. Separate the Connection Housing (5ea) and

Holder.

3. Remove screw with (+) screw driver and the nut

holding the heater and separate the heater using
the 10mm box driver. And pull the heater out.

Disassembly and Reassembly _ 41

 Reassembly
Part Figure Description

1. A
 ssemble the heater and using the 10mm box
driver assemble the nut holding the heater.
Assemble the screw with (+) screw driver.

Heater

2. Connect the Connection Housing (5ea) and

Holder.
Make sure the Wire harness are not getting
stuck in other parts.

42 _ Disassembly and Reassembly

 Disassembly
Part Figure Description

1. Separate the Back Cover.

Thermostats is located in the blue box.

Thermostats

2. Separate the Connection Housing (1ea) and

Holder.

3. Remove screw with (+) screw driver and

disassemble the thermostat by grabbing a
rubber part and pulling it.

Disassembly and Reassembly _ 43

 Reassembly
Part Figure Description

1. Assemble the thermostat by pushing it.

Thermostats

blue green red

2. Assemble the terminals as shown in the picture.

Make sure the Wire harness are not getting
stuck in other parts.

Yellow&Red

 Disassembly
Part Figure Description

Before you start, remove Cover Back, Belt and BLDC

Motor. The PCB is located in the Blue box.

1. Remove screw holding the main PCB with (+)

screw driver.

Assy Main PCB

2. Remove the holders holding wires by hand.

3. Pull the Main PCB towards you and open the

cover with hand. Be careful not to break the
hook.

44 _ Disassembly and Reassembly

 Reassembly
Part Figure Description

1. Close the cover by hand. Be careful not to break

the hook.

Assy Main PCB

2. Assemble the holders holding wires by hand.

3. A
 ssemble the screw with (+) screw driver. The
PCB should be located on the blue box.

Disassembly and Reassembly _ 45

 Disassembly
Part Figure Description

Before you start, disassemble Cover Top, Assy Panel

Control first.

1. Release the Joint-diaphragm and remove the

Diaphragm.

Assy Duct Scroll 2. Remove these 6 screws fixing the Frame plate
up.

3. R
 emove the four housings (Red) for the
thermostat, fan motor and thermistor.

4. Remove 7 screws holding the duct.

Assy Duct Scroll

5. Lift up the Assy- duct Scroll.

(Disassembly of Connector)

46 _ Disassembly and Reassembly

 Part Figure Description

Assy Duct Scroll

6. Remove 9 screws with (+) screw driver and

remove bolt with 10mm box driver.

1. Remove the connectors. Remove 2 screws as

Duct (Thermostat)
shown in the figure using (+) screw driver.

2. Remove 2 screws using (+) screw driver and pull

Duct (Thermistor)
the white wire with hand.

Disassembly and Reassembly _ 47

 Part Figure Description

3. Remove 9 screws with (+) screw driver and open

Duct (Heater)
it up.

Before you start, Remove cover back and assy duct

scroll.
Condensator

1. Remove 1 screws with (+) screw driver.

48 _ Disassembly and Reassembly

 Disassembly
Part Figure Description

Before you start, disassemble Assy Cover Top, Assy

Panel Control and Frame Front.

1. Disassemble Frame Plate-Up by removing 4

screws using (+) screw driver.

Spring & Damper

1. Remove 4 bolts holding damper on both sides

using box driver (13mm).

2. Grab both side of spring and separate the tub

from the frame.
3. Remove spring from the tub.
4. Disassemble 4 Bolts holding the dampers with
box driver (13mm).

 hen removing the tub from frame, more

W
than two people are required to work.

Disassembly and Reassembly _ 49

 Reassembly
Part Figure Description

1. A
 ssemble 4 bolts with the Tub using 13mm Box
driver.
2. Assemble the spring with Tub.

Spring & Damper

3. Grab both side of spring and assemble the tub

with the frame.
4. A
 ssemble 4 bolts holding damper on both sides
using box driver (13mm).

 hen assembling the tub with frame, more

W
than two people are required to work.

50 _ Disassembly and Reassembly

 Disassembly
Part Figure Description

Before you start, disassemble Assy Cover Top, Sub

PBA and Frame Front.

1. Remove 4 screws to disassemble frame plate-up

using (+) screw driver.

2. Remove 3 bolts holding weight balancer-up

using box driver (13mm).
3. Remove 3 bolts each holding weight balancers
using box driver (13mm).
Weight Balancers are heavy, be aware of any
injuries
Assy Drum

4. Remove 2 bolts holding damper on both sides

using box driver (13mm).
5. Remove hoses of housing drawer and pump with
long nose pliers.

Disassembly and Reassembly _ 51

 Part Figure Description

5. Grab both side of spring and separate the tub

from the frame.

6. Remove all the hoses using long nose pliers and

(+) screw driver.

Be careful not to break the hose.

Assy Drum

7. Remove wire diaphragm by using (+) screwdriver.

8. Remove Diaphragm.

52 _ Disassembly and Reassembly

 Part Figure Description

9. Remove bolt holding pulley using 19mm box

driver.
10. Remove bolts (15ea) using 10mm box driver.

Assy Drum

11. Lift the Assy tub front upwards and separate

drum and tub.

Disassembly and Reassembly _ 53

 Part Figure Description

12. Remove 2 screws using (+) screw driver to

disassemble bracket heater.

Assy Drum
13. To remove the drum lifter, remove the screw
using (+) screw driver and pull the lifter by hand.
(3ea)

Flange shaft

14. To remove the flange shaft, remove 3 bolts

using 13mm box driver.

54 _ Disassembly and Reassembly

 Reassembly
Part Figure Description

Flange shaft

1. A
 ssemble the flange shaft with 3 bolts using
13mm box driver.

Assy Drum 2. A
 ssemble the drum lifter pushing the lifter by
hand and using (+) screw driver (1ea). When
assemble, be aware of the directionality.

3. A
 ssemble the Assy tub front, Assy tub back and
drum.

Disassembly and Reassembly _ 55

 Part Figure Description

4. Assemble bolts (15ea) using 10mm box driver.

5. A
 ssemble bolt holding pulley using 19mm box
driver.

Assy Drum

6. A
 ssemble wire diaphragm and diaphragm by
using (+) screwdriver.
When assembling, be aware of direction with
triangles drawn in tub and the diaphragm.

56 _ Disassembly and Reassembly

 Part Figure Description

7. Assemble all the hoses using long nose pliers.

8. A
 ssemble Spring & Damper (Look at the Spring &
Damper part)
Assy Drum

9. A
 ssemble 3 bolts holding weight balancer-up
using box driver (13mm).

Disassembly and Reassembly _ 57

 Part Figure Description

10. A
 ssemble 3 bolts each holding weight
balancers using box driver (13mm).

Assy Drum

11. A
 ssemble 4 screws to hold the frame plate-up
using (+) screw driver.

Weight Balancers are heavy, be aware of any

injuries

58 _ Disassembly and Reassembly

 Disassembly
Part Figure Description

Before you start, disassemble Cover Top first

1. Remove a hose by hand.

Drum Lifter

2. Through the hole, disassemble the screws with

(+) screw driver. (3ea) (If you can’t see the screw,
slowly rotate the drum with hand)

3. Pull the drum lifter towards you.

Disassembly and Reassembly _ 59

4. TROUBLESHOOTING

4-1. INFORMATION CODE

► When an abnormal condition occurs, melody sounds and displays Info. code indications as shown in the following Info. codes
are shown until the status has cleared.

Information Information
No. Causes Remarks
Type Code
- The part of the hose where the water level sensor is
located is damaged (punctured).
- The hose is clogged with foreign material.
- The hose is folded.
Water Level - Too much lubricant has been applied to the insertion part
1 1C
Sensor of the air hose.
- Hose engagement error (disengaged)
- Part fault (Faulty internal soldering)
- The water level sensor terminal is disengaged.
- Main PBA fault
- The PBA connector terminal is not connected.
- The motor spin net is not engaged.
- The motor’s internal coil is damaged. (short-circuited or cut)
- The hall sensor terminal is not connected.
- Foreign material (a screw) has entered the motor.
- Motor overloaded due to too much laundry. (Non-sensing)
- The motor hall sensor terminal is not connected. This check occurs because of
Motor Driving - PBA fault. restrained revolutions.
2 Check and Hall 3C - The motor driving check from the PBA is weak. This check occurs when an
Sensor Check Unstable relay operation, etc. interference is generated due to
- This occurs due to erroneous operating signals from the too much laundry, etc.
motor hall sensor.
- The IPM terminal of the main PBA is not connected.
- The DD motor cover is out of place.
- The PCB housing terminal is not connected.
- PBA fault.
- DD motor fault.
- Foreign material is entering the water supply valve.
- The water supply valve terminal is not connected.
(Wire disconnected)
- The warm water and rinse connectors are wrongly
4C
connected to each other.
- This occurs if the PCB terminal from the drain hose to the
Water Supply detergent drawer is not connected. Check whether the
3 transparent hose is folded or torn.
Check
- The cold and warm water supply hoses are wrongly
engaged into each other.
The water supplied for1 minute
- The temperature of the water supplied through the dry
4C2 drying the drying cycle is
valve during a dry cycle is sensed as higher than 70 ˚C.
0.3 ~ 0.4 L.
- The water temperature is sensed as higher than 50 ˚C in
the Wool or Lingerie courses.
- The pump motor impeller is damaged internally.
- The wrong voltage is supplied to the parts.
- Part fault.
- This occurs due to freezing in the winter season.
4 Drain Check 5C - The drain hose is clogged. (Injection check, foreign material)
- Clogged with foreign material.
- The water pump terminal is not connected: rubber band,
bills, cotton, hair pins, coins have collected inside the drain
pump ASSY.

60 _ Troubleshooting
 Information Information
No. Causes Remarks
Type Code
- Check the consumer’s power conditions.
: Make sure to check the operating voltage. Connect a
tester to the internal power terminals during the Boil
or Dry operations and observe the washing machine’s
operation carefully.
5 Power Check 9C1,9C2 : Check the voltages.
(A check occurs when under or over voltage is supplied.)
: Check whether a plug receptacle is used.
When the connecting wire is 1m, a momentary low
voltage may drop up to 10 V
- Main PBA fault (sometimes)
- The signals between the sub and main PBAs are not sensed
because of commuication check.
- Check the connector connections between the sub and
AC main PBAs carefully.
→ Check for incorrect or loose connections, etc.
- Remove the sub PBA C/Panel and check for any faulty
soldering.
AC2 - The diagnosis of the I/O Board communication check.
- The signals between The DR Module and main PBAs are not
sensed because of commuication check.
- Check The connector connections between The DR Module
AC3
and main PBAs carefully.
→ Check for incorrect or loose connections, etc.
- Remove The DR Module and Check for any faulty soldering.
- The signals between The WIFI Module and main PBAs are
Communication not sensed because of commuication check.
6
Check - Check The connector connections between The WIFI Module
AC4
and main PBAs carefully.
→ Check for incorrect or loose connections, etc.
- Remove the WIFI Module and Check for any faulty soldering.
- The signals between The LCD Module and main PBAs are
not sensed because of commuication check.
- Check The connector connections between The LCD Module
AC5
and main PBAs carefully.
→ Check for incorrect or loose connections, etc.
- Remove The LCD Module and Check for any faulty soldering.
- The signals between the Inverter PBA and main PBA are not
sensed because of communication check.
- Check The connector connections between the Inverter PBA
AC6
and main PBA carefully.
→ Check for incorrect or loose connections, etc.
- Remove the Inverter PBA and Check for any faulty soldering.
- The Power button is pressed continually.
(for more than 12 seconds).
- A switch is jammed or stuck due to be pressed unevenly
due to deformation of the control panel or button.
Switch Check
- This check may occur when the screws that hold the sub
7 (Main Relay BC2
PBA in place are tightened too much.
Check)
- A button other than the Power button is continually
pressed. (for more than 30 seconds).
- Deformation of an internal plastic injection part.
- A screw for assembling the sub PBA is tightened too much.

Troubleshooting _ 61
 Information Information
No. Causes Remarks
Type Code
- A switch contact check because of a deformation of the
When the door is not opened after
door hook.
the door open operation.
- When the door is pulled by force.
DC
- This occurs in the Boil wash because the door is pushed
When the door is not locked after
due to a pressure difference from internal temperature
the door close operation.
changes.

8 Door Check - The door lock switch terminal is connected incorrectly.

- The door lock switch terminal is broken.
DC1 - This occurs intermittently because of an electric wire
leakage
- Main PCB fault.
- This occurs if the Power switch is turned on/off continually
DC2 and too much heat is generated (This check is difficult to
be reproduced.)
- The washing heater is short-circuited or has a wire
disconnected.
- The washing heater in the tub has a check.
(Contact check, temperature sensor fault)
HC - If the water level sensor operates without water because If the heater has no check, this
9 Heater Check HC1 water is frozen or for any other reason and the temperature occurs because of a PBA relay
HC2 sensor engaged at the bottom to prevent overheating for malfunction.
the washing heater detects a temperature of 100 to 150 ˚C,
the washing machine turns the input power off.
- The drying heater is short-circuited or has a wire
disconnected
- Heater engagement fault. (out of place)
- The air hose is out of place and water leakage occurs
during the spin cycle.
- The tub back at the safety bolts fixing part is broken.
- Water leakage occurs at the front with foaming because of
too much detergent.
- Water leakage occurs because the connecting hose to the
Water Leakage LC detergent drawer is connected incorrectly.
10
Check LC1 - The drain pump filter cover is engaged incorrectly.
- Water leakage occurs at the drain hose.
- The duct condensing holding screws are worn.
- The nozzle-diaphragm is engaged in the opposite
direction or the rubber packaging is omitted.
- Water leakage occurs because the screws that hold the
tub back and front in place are fastened incorrectly.
- The leakage sensor is faulty
- Water is supplied continually because the water level
detection does not work.
- Because the drain hose is clogged and there is an injection
check (at a narrow section), the water level detection does This check occurs because the
11 Overflow Check OC not work and water is supplied continually. water level sensor terminal is out
- Water is supplied continually because of freezing or of place.
because there is foreign material in the water supply valve.
- This check may occur when the water level sensor is
degraded.

62 _ Troubleshooting
 Information Information
No. Causes Remarks
Type Code
- The washing heater sensor in the tub has a check.
(Contact check or temperature sensor fault)
- The connector is connected incorrectly or is disconnected.
- If the water level sensor operates without water because Heater sensor fault
TC1 the water is frozen or for any other reason and the : When the connector is
Temperature temperature sensor engaged at the bottom to prevent connected incorrectly or has a
12 TC2
Sensor Check overheating for the washing heater detects a temperature wire disconnected or contact
of 100 to 150 ˚C, the washing machine turns the input check
power off.
- The drying heater sensor in the tub has a check.
(Contact check or temperature sensor fault)
TC4 - IPM temperature is abnormally high.
- As laundry causes this check, check the laundry.
Unbalance
13 UB - Find the reason for the unbalance and solve it as directed
Check
in the user manual.
- This occurs when too much foaming is detected. It is also
displayed while foaming is removed. When the removal
is finished, the normal cycle proceeds. “SUD” or “SUDS” is
Foaming
14 SUD displayed when too much foaming is detected and “End” is
Detected
displayed when the removal of the foaming is finished.
(This is one of the normal operations. It is a check for
preventing non-sensing faults.)

8C1 - Check detected in the Mems PBA or data check detected.

Check the wire connections.
Mems PBA
15 8C2 Replace if necessary.
Check Detected
1. Check the wire connections.
8C 2. Replace the Mems PBA.
SF1
16 System Check SF2 - Micro Controller Operation Fail. Replace Assy PCB.
SF3
• Check motor operation by
- Auto detergent dispense motor constrain pressing the laundry when you
Detergent
17 6C - Auto detergent dispense motor wiring enter auto detergent dispenser.
Drawer Motor
- Auto detergent dispense motor not operate • If not operation change ASSY
PUMP DRAIN.
6C1 - The input arrest of the detergent motor is sensed.
6C2 - The non-operation of the detergent motor is sensed.
Check the wire and if necessary
6C3 - The in put arrest of the fabric softener motor is sensed. replace it.
18 Auto Dispense 6C4 - The non-operation of the fabric softener motor is sensed.
6C5 - The motor motion perception sensor fault 1. Check Wire connection
2. Replace Assy Pump
6C6 - The detergent level perception sensor fault
6C7 - The fabric softener level perception sensor fault

Troubleshooting _ 63
4-2. DIAGNOSTIC CODE & CORRECTIVE ACTION
► These are common troubleshooting procedures for each drum-type washer error mode. For detailed information, refer to the
general repair scripts.

Test Equipment Remarks

Digital Multi-meter A device that measures voltage, resistance value, frequency, etc.

Information Information
Causes Corrective Actions Description of Photo
Type Code
Check the water level
• Check the water level sensor sensor frequency.
terminal connections and contacts. - Check it after the
• Water level sensor fault
• An error occurs if an incorrect water level sensor
Water Level • Incorrect connections of and the connector
water level sensor is used. Make
sensor the water level sensor are connected.
sure to check the material code.
1C terminal.
(Abnormal operation) Checking Part
• The hose part for the water
• If the water level sensor is faulty, :Pink Color Wire
level sensor is folded.
replace it. Orange Color Wire.
• Main PCB fault.
• If the error persists despite taking - Frequency :
the action above, replace the PBA. Approx. 25.5 KHz
with no load

▶ Check the motorWinding Coil

Plug out the connector and read resistances at any
two of the three terminals on Motor
• Check the motor connector : Should be 8.0~9.5Ω (at 25°C)
terminal connections and contacts.
• Washing motor fault • 3E is displayed because
Washing • Washing motor hall sensor overloading occurs due to too
Motor Check fault much laundry.
and Hall • Incorrect connections of • If the hall sensor terminal is faulty,
Sensor Check 3C the washing motor/hall replace the hall sensor.
sensor connector • Check whether the stator of the
• Washing motor rotor and motor cover is damaged.
stator fault • Check for coil disconnections due
• Main PCB fault to foreign material.
• If the PBA control circuit is faulty,
replace the PBA.

▶ Check the PBA (Inverter)

- Check the PBA inverter resistance : Approx. 25MΩ
(between CNP902 pins 1-2 and 1-3 and 2-3)
▶ Check the PBA Hall sensor
- Check the PBA hall sensor resistance : Approx.
2.8kΩ(between CNP901 pins 2-4 and 3-4)
- Check the PBA hall sensor power :
5Vdc (between CNP901 pin 1-4)

64 _ Troubleshooting
Information Information
Causes Corrective Actions Description of Photo
Type Code
▶ MAIN PCB
Check the resistance
on the main PCB
motor. (Between pins
1 and 3, and 1 and 2 of
• Check the motor Power connector the three (3) pins)
terminal connections and contacts. - Resistance :
• Check whether there is the motor Approx. 25MΩ
power cable and power connector - Check the voltage
• Washing motor fault.
or not. (“A”) when the power is
Washing 3C • Incorrect connections of
• 3C1 is displayed because on.
Motor 3C1 the washing motor/hall
overloading occurs due to too ▶ Inverter BLDC Motor
3C2 sensor connector.
much laundry. - Check the resistance on the Motor Power Housing
3C3 • Washing motor rotor and
• Check whether the stator of the connector .
3C4 stator fault.
motor cover is damaged. - Motor Power Any Terminal 2pin Check 2.0~6.1Ω
• Main PCB faul
• Check for coil disconnections due - Check whether there is the motor power cable and
to foreign material. power connector or not. (“A”)
• If the PBA control circuit is faulty,
replace the PBA.

A
[Motor Power]

1. Check the resistance for the water supply valve.

- Resistance
• If the water supply valve has a wire AC valve : 3.6 to 4.4kΩ between two terminals of
disconnected, replace it. each solenoid
• Check whether the water supply DC valve : 1
 5.57 to 19.03kΩ between two terminal
Water Supply valve is clogged with foreign of each solenoid
Check • Water supply value fault material and whether water is 2. Check whether there is foreignmaterial in the water
4C • Main PCB fault supplied continually. supply valve filter.
• Freezing in the winter season • Check whether no water is 3. If the water supply valve filter is clogged, clean filter.
supplied because of freezing in the
winter season.
• If the PBA relay operates
abnormally, replace the PBA.

※ Bobbin Color
AC valve : Yellow
DC valve : White

Troubleshooting _ 65
Information Information
Causes Corrective Actions Description of Photo
Type Code
• If the drain pump revolutions are
restrained due to freezing in the
winter season, check the method
to remove the freezing and remove
• Freezing in the winter
as directed.
season
Drain Check • Check whether the revolutions
• Foreign materials in the
of the drain pump motor are
5C drain pump
restrained by foreign material, and
• Poor physical connection
remove as directed.
• Drain pump fault
• Check the wire connectors on Main
• Main PCB fault PCB and Drain Pump ASSY. The
connector or wire may have poor Check the drain pump resistance.
physical connection. - Resistance : 170.1 ~ 243.3Ω
• Check the drain pump resistance.
• Check the wire connections and
• The signals between the terminal contacts between the sub
Communication and main PBAs.
sub and main PBAs are not
Check
sensed. • Check for disconnected wires.
AC -
• Incorrect wire connections • Check whetherthe sub PBA is short-
between the sub and main circuited because of moisture.
PBAs. • If the main PBA’s communication
circuit is faulty, replace it.

3 5

▶ TYPE 2
The resistance of Nos. 3 and 5 of the DOOR LOCK
SWITCH must be approximately1000Ω±50%.

• If a DC error occurs, check whether

it occurs during the Boil cycle.
- If it is detected that the door is
open, close the door.
• The 220V is directly connected
Door Check to the door. Check and repair
DC
• Door switch fault the powerwire connections and
DC1
• Main PCB fault insulation state. ▶ TYPE 2
DC2
• Check the door switch. Replace if The resistance of No. 2 and 3 of the DOOR LOCK
faulty. SWITCH must be approximately155~200Ω
• Check the main PBA door sensing ( In state of pushing slider)
circuit. Replace if faulty.
• Check the drain Pump wire
connection.

▶ TYPE 3
The resistance of No.2 and 3 of the DOOR LOCK
SWITCH must be approximately155~200Ω(In state of
pushing slider)

66 _ Troubleshooting
Information Information
Causes Corrective Actions Description of Photo
Type Code
• Check for any leakage on the base,
Hose, Valve and Tub connections
Water • Check for any leakage. and take any required action.
Leakage • Foreign material in the DV • During natural draining, this check
Check LC case. occurs because the drain bellows
LC1 • Fault of a hose or incorrect are clogged with foreign material.
part engagement in the Remove the foreign material.
product. • Check the drain motor operation. ▶ PUMP TYPE
Replace if it does not operate Check for any leakage on the base, Hose, Valve and
normally. Tub connections.

• If the water level sensor has a

functional check, replace it.
Overflow
• Check the hose. This check occurs if
Check • Water level sensor fault
it is torn or has a hole.
OC • Freezing in the winter
• This check occurs if water is frozen in
season.
the winter season. Use hair dryer to Check the hose connected to the water
defrost hose. Consider relocating the level sensor.
unit to warmer location. Check whether the hose is folded, cut, or damaged.
• Washing temperature • Check the connections for the
sensor fault washing heater temperature sensor
• Dry temperature sensor connector.
fault • f the washing heater temperature
Temperature TC1 • Faulty and incorrect sensor has a functional error, replace it.
Sensor Check
TC2 connections of the dry - A TC1 check occurs.
-
TC3 condensing sensor • Check the connections for the
TC4 • Main PCB fault dry heater temperature sensor
• Freezing in the winter connector.
season • If the dry heater temperature sensor
• IPM temperature is has a functional check, replace it.
abnormally high. - A TC2 check occurs.

• Check whether either the Power

switch or a tact switch is continually
pressed.
• The Power button is
Switch Check • Check whether the service PBA
continually pressed.
holding screws are fastened too
BC2 • A button other than
much. If they are fastened too much,
the Power button is
loosen them a little.
continually pressed.
• If the main PBA switching IC on/off Check the contact between the control panel buttons
check has occurred, replace the main and their corresponding tact switch.
PBA. - There must be a gap between a control panel button
and its corresponding micro switch.
♣O  therwise, an error occurs after approx.
30 seconds has passed.

Troubleshooting _ 67
Information Information
Causes Corrective Actions Description of Photo
Type Code
• Check the consumer’s power
conditions.
: Make sure to check the operating
voltage.
• Connect a tester to the internal
• Power condition fault. power terminals during the Boil
Power • An check occurs when or Dry operations and observe
Check under or over voltage is the washing machine’s operation
UC
supplied. carefully. -
(9C1/9C2)
• plug receptacle is used : Check the voltages.
• Main PBA fault (A check occurs when under or over
(sometimes) voltage is supplied.)
: Check whether a plug receptacle is
used. When the connecting wire is
1m, a momentary low voltage may
drop up to 10 V
• Main PBA fault (sometimes)
• Check the type of laundry. Check
whether they may cause an
Unbalance
unbalanced situat ion.
Check • Motor hall sensor fault
- Educate the consumer in this
UB • Caused by the laundry -
case is to press pause reposition
contents
the load or remove a few items.
Press start to continue and
complete the wash cycle.
• Check the Add Door. The Add Door
is opened. Close the Add Door and
• Add Door Open/Close
press Start button.
DDC switch fault. -
- If the Add Door in not opened, need
• Main PCB fault.
to check assembly of wire harness
Add Door and PBA.
• Check the Add Door Lock.
The Add Door is not locked. If Add
• Add Door Lock switch Door Lock could not operate, change
DC3 fault. the Add Door Lock. -
• Main PCB fault. • If the Add Door Lock operates well,
need to check assembly of wire
harness and PBA.
• The input arrest of the
6C1
detergent motor is sensed.
• The non-operation of the
6C2
detergent motor is sensed.
• The input arrest of the
6C3
Auto fabric softener motor
Check the wire and if necessary
Dispense • The non operation of the replace it.
6C4 fabric softener motor is
1. Check Wire connection.
sensed.
2. Replace Assy Pump.
• The motor motion
6C5
perception sensor fault
• The detergent level
6C6
perception sensor fault
• The fabric softener level
6C7
perception sensor fault

68 _ Troubleshooting
Information Information
Causes Corrective Actions Description of Photo
Type Code

MAIN PBA
• Check the DC voltage of the Main
DC voltage
PBA, replace if wrong voltage output.
none • PBA malfunction
- Normal: Approx12V
- Normal: Approx 5V

• Washing temperature • Check the connections forthe

sensor fault washing heatertemperature sensor
connector.
• Dry temperature sensor
fault • If the washing heatertemperature
Temperature tC1 sensor has a functional error,
• Faulty and incorrect
Sensor replace it.
tC2 connections of the dry
- A tC1 error occurs. -
tC3 condensing sensor
• Check the connections forthe
tC4 • Main PCB fault
dry heatertemperature sensor
• Freezing in the winter connector.
season
• If the dry heatertemperature sensor
• IPM temperature is has a functional error, replace it.
abnormally high. - A tC2 error occurs.
• It is also displayed while foaming is
removed.
- When the removal is finished, the
Foaming normal cycle proceeds. “Sud” or
Detected “SUdS” is displayed when too much
Sud • Too much foaming foaming is detected and “End” is -
displayed when the removal of the
foaming is finished.
(This is one of the normal
operations. It is an operation for
preventing non-sensing faults.)
Check the wire connections.
Replace if necessary.
Mems PBA
1. Check the wire connections.
• Error detected in the Mems
8C -
PBA or data error detected. 2. Replace the Mems PBA.
3. Main PBA wire connection error or
PBA’s silver nano part malfunction.
Replace if necessary.

Troubleshooting _ 69
Information Information
Causes Corrective Actions Description of Photo
Type Code
• Drum overheating error
(water temperature 93˚C
HC or higher)
• Normal operation when
the temperature drops
• The washing heater is
short-circuited or has a
wire disconnected.
• The washing heater in the
tub has an error.(Contact
error, temperature sensor
fault)
• If the water level sensor
operates without water ▶ TYPE 1
HC1 because water is frozen or Check the resistance between A and B
for any other reason and It should be 25.19~27.84Ω
the temperature sensor ▶ TYPE 2
Heater engaged at the bottom • Heaterfault.
It TYPE 1 is OK, Change a wash-thermistor at back of
Check to prevent overheating • Red temperature sensor at the Tub.
for the washing heater center of the dry heater.
detects a temperature of • Steam function fault.
100 to 150℃, the washing • Freezing bywinter season.
machine turns the input
power off.
• This error occurs when the
red temperature sensor at
the center of the dry heater
operates (at a temperature
higher than 145℃)
: Corrective action
• Press the button at the
HC2 center lightly.
The wahing machine will
operate normally.
Alternatively, replace the
temperature sensor if - Check the resistance heater connector , it should be
the temperature sensing 20~26Ω”
is unstable because of
functional degragation.

70 _ Troubleshooting
4-3. INFORMATION CODE INFORMATION DISPLAY
Simple UX

※WARNING※
This Process should be done with NO LOAD in the washing machine.
• Plug the power cord and turn on the washing machine power by pressing the power button.
• Click the Delay End to set the “17 o’clock”.
• Press the start/pause button for 7 seconds, “AS” appears, Press the ⑥ Options button
(LED models in the “AS” display status, information code display mode is activated) and displays “Cr”.
• Rotate jog dial
• Rotate the Jog Dial in the clock wise direction and display shows seven information codes from last saved.
When rotate all cycle at once, and then it shows “Cr”, you can recognize the information code sequence.
(Cr means s/w code name, if u want to progress next step, 1st rotate jog dial and then press options button 2,3,4…10times )
- 1 : Information code
- 2 : Course ID (COTTON cycle is No.0, increase +1 from counter clock wise, total shows No.14 )
- 3 : Water Frequency
- 4 : Water Temperature
- 5 : Air Temperature
- 6 : Spin Drum RPM
- 7 : Progress (1.Delay End, 2.Pre wash, 3. Wash, 4.Rinse, 5.Spin, 6.Dry, 7. Airwash, 8.End)
- 8 : Step (Within the Progress, it divide more detail)
- 9 : The cycle count that was carried out during the time that the information code occurred.
- 10: Total cycle count

1 2

3 4 5 6

7 8 9 10

Troubleshooting _ 71
5. PCB DIAGRAM

5-1. MAIN PCB

► This Document can not be used without Samsung’s authorization.

5 4 1

6
8 9

10

11

Location Part No. Function Description

1 CN102 AC Power input 230Vac power to operate PBA
2 CN101 Reactor (LIVE) Connecting to Reactor (Live signal)
3 RY101 Power Relay (NEUTRAL) Power cut to reduce standby power when power off mode
4 CN404 AC Load AC Load power signal (Pump, door lock, Actuator)
5 RY403 Wash heater (optional) Power signal for Wash Heater
6 CN403 Default function Valve, Communication with display, HASS, Sensor
7 CN402 POD function (optional) Optimal wash, MEMS, Dry function
8 CN401 Add wash (optional) ADD wash door lock control
9 CN801 Q-drive (optional) Communication with Q-drive Inverter (only use for Q-drive model)
10 CNP901 Hall sensor (optional) Motor position sensing (use for Direct drive motor)
11 CNP902 Motor Motor spin control signal (U/V/W-phase)

72 _ PCB Diagram
MAIN PCB
► This Document can not be used without Samsung’s authorization.

8. CN401 1. CN102
1. ADD_DOOR_LOCK_1 1. LIVE
2. ADD_DOOR_LOCK_2 2. EARTH
3. ADD_DOOR_LOCK_SIGNAL 3. NEUTRAL
4. SGND
5. ADD_DOOR_OPEN
6. ADD_DOOR_UNLOCK_SIGNAL 4. CN404
1. DOOR_LOCK
2. CIRCULATION_PUMP
9. CN801 3. N.C
1. Qdrive_TX_TO_INV 4. AC_DOOR_ZEROCROSS
2. Qdrive_RX_FROM_INV 5. DRAIN_PUMP
3. SGND 6. THERMO_ACTUATOR
7. N.C
8. N.C
10. CNP901
1. 5V
2. HALL_A 5. RY403
3. HALL_B 3. LIVE
4. GND 4. WASH HEATER

11. CNP902 2. CN101

1. MOTOR_W 1. REACTOR_IN
2. MOTOR_V 2. REACTOR_OUT
3. MOTOR_U

6. CN403 3. RY101
7. CN402 1. SGND 15. WATER_LEVEL_2 3. NEUTRAL
1. SD_MOTOR_A 14. 5V 2. COLD_VALVE 16. RX_FROM_DISPLAY 4. AC_NE_ON
2. 3.3V_MEMS 15. TURBIDITY_SENSOR_ADC 3. DC_DOOR_OPEN_CLOSE 17. SGND
3. SD_MOTOR_B 16. SGND 4. HOT_VALVE 18. TX_TO_DISPLAY
4. MEMS_CS 17. TURBIDITY_SENSOR_PWM 5. WATER_TEMP 19. 5V
5. SD_MOTOR_COM 18. 12V 6. PRE_VALVE 20. DISPLAY_RESET
6. MEMS_SDO 19. TURBIDITY_SENSOR_ON 7. 12V_DRUMLIGHT 21. RX_FROM_TEST
7. DETERGENT_SENSOR_1 20. DRY_FAN_RPM 8. WATER_SHOT 22. 5V
8. MEMS_SDI 21. SGND 9. DRUMLIGHT_ON_OFF 23. TX_TO_TEST
9. DETERGENT_SENSOR_2 22. DRY_FAN_DUTY 10. DRY_VALVE 24. SGND
10. MEMS_CLK 23. FAN_SCL 11. LEAKAGE_SENSOR 25. SGND
11. SD_DRAWER_SENSOR 24. DRY_HEATER_S 12. FILTER_VALVE 26. 12V
12. SGND 25. FAN_SDA 13. WATER_LEVEL_1 27. FLASH_BOOT
13. SGND 26. DRY_AIR_TEMP 14. VALVE_SHUNT 28. POWER_BUTTON

PCB Diagram _ 73
5-2. COMBO PBA
► This Document can not be used without Samsung’s authorization.

Location Part No. Function Description

1 CN101 AC Power AC Power Input (NEUTRAL)

2 RY101 AC Power / Dry Heater AC power Input (LIVE), Heater Power

3 CN103 Motor phase signal FAN Motor phase signal (uvw)

4 CN102 communication Communication function for DRY FAN/HEATER operation.

74 _ PCB Diagram
COMBO PBA
► This Document can not be used without Samsung’s authorization.

3. CN103
1. phase-U
2. N/A
3. phase-V
4. N/A
5. phase-W

4. CN102
1. 5V
2. SGND
3. 12V
1. CN101 4. DRY_FAN_RPM
1. NEUTRAL 5. DRY_FAN_DUTY
6. DRY_HEATER
7. 2nd_DRY HEATER (No use)
8. FAN_SCL
9. FAN_SDA

2. RY101
3. LIVE
4. DRY HEATE

PCB Diagram _ 75
5-3. DISPLAY PCB (SIMPLE UX)
► This Document can not be used without Samsung’s authorization.

Location Part No. Function Description

12V, 5V DC power for operating display PBA
1 CN100 DC power / Main↔Display Communication
Communication between Main and Display

76 _ PCB Diagram
DISPLAY PCB (SIMPLE UX)
► This Document can not be used without Samsung’s authorization.

1. CN100
1. N/C
2. N/C
3. MAIN_UI_TX
4. MAIN_UI_RX
5. RESET
6. 5V
7. SGND
8. 12V
9. POWER_BUTTON
10. N/C

PCB Diagram _ 77
6. WIRING DIAGRAM

6-1. SCHEMATIC DIAGRAM (SIMPLE)

► This Document can not be used without Samsung’s authorization.

n REFERENCE INFORMATION
BLK BLACK
BLU BLUE
GRN GREEN
GRY GRAY
NTR NATURAL
ORG ORANGE
PNK PINK
RED RED
SKYBLU SKYBLUE
VIO VIOLET
WHT WHITE
YEL YELLOW

78 _ Wiring Diagram
7. REFERENCE

7-1. WD7000T PROJECT NAME

MODEL NAME

MODEL CODE

WD 12 T P 9 4 D S X EU
(Region)

► Capacity ► Project ► Feature2 ► Body

3,4-Digit Capacity 5-Digit Year 7-Digit ADD WASH AOW/AD 11-Digit W/P BODY
13 13 J 2015 9 ● ◎ W White White
12 12.5 K 2016 8 ● ●
H Silver White
12 12 M 2017 5 ● X
T D.silver White
11 11.5 N 2018 4 X ◎
E Black White
11 11 R 2019 3 X ●
N D.silver Inox
10 10.5 T 2020 0 X X
X Black Inox
10 10 C Silver Inox
95 9.5 W OS White
90 9 S OS Silver
85 8.5 S Black Silver
► Feature1 ► Feature3
80 8 G Silver GREIGE
6-Digit Q-DRIVE UX GRADE 8-Digit RPM MOTOR
75 7.5 R Black GREIGE
9 ● Simple Best 6 1600 DIT
70 7 B Black Black
8 ● Simple Better 4 1400 DIT
7 2nd Simple Better 2 1200 DIT
► Product Type 7 2n(12kg) Simple Best
1,2-Digit Type 6 X Simple Good
WW Washer 5 X Simple Basic
WD Combo A X LED _5000_UI
DV Dryer 4 X LED _4000_UI
3 X LED OS
P 2nd Simple Best

► Feature4 ► Door
SUPER 10-Digit DOOR COLOR DECO
9-Digit L.SENSOR A.HOSE BUBBLE WIFI
SPEED S Best Black D.silver
A ● ● ● ● ● W Better Black White
B ● X ● ● ● H Good White D.silver
C ● ● X ● ● T Basic White White
D ● X X ● ● E Old Basic White -
A X ● ● ● ● B Better Black Black
B X X ● ● ● L Good Black D.silver
C X ● X ● ● A Basic Black Black
D X X X ● ● C Old Basic Blue -
9 X ● ● ● X W OS White
8 X X ● ● X B OS Black
7 X ● X ● X
6 X X X ● X
3 X ● ● X X
2 X X ● X X
1 X ● X X X
0 X X X X X

Reference _ 79
GSPN (GLOBAL SERVICE PARTNER NETWORK)

Area Web Site

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Asia gspn2.samsungcsportal.com

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China china.samsungportal.com

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