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Restaurant Manager Resume Template

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55 views3 pages

Restaurant Manager Resume Template

Uploaded by

Ugcuf Fjfufi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Jenna Chapin

521 7 St SW ◦ Willmar, MN 56201 ◦ (320) 212-1535


th

misschapin@gmail.com

Senior Level Operations Manager


12+ years Restaurant Operations Experience
Locally Owned Establishments, Each with 2-3 Million in Annual Revenues
Active participant management style; entrepreneurial and progressive. Leadership
experiences have created a passion for team building & retention, and attaining
successful & profitable client relationships.

Core professional duties include:


• multi-facet operations management • vendor sourcing & negotiating
• customer relations • multimillion-dollar P & L management
• staffing & staff retention • human resources management
• marketing & online presence • menu planning & development
• food, labor & maintenance cost controls • community volunteer presence

Relevant Experience
The Oaks at Eagle Creek Willmar, Minnesota
(Privately owned company, Restaurant/Catering/Golf Course/Houseboat)
General Manager (September 2008 – present)

Varying job duties including customer service, staff retention & hiring, training, customer
satisfaction. Absorbed role as catering director in 2009 and implemented new
strategies, menus, and standards for our expanded event division.

Controlling food and beverage costs, innovating and creating new food and beverage
menus, working with all salesmen/women within the food/beverage/advertising areas.
Main customer contact for all on and off-site events, all detail in event organization, and
food and beverage sales. Establishment includes a fine/casual dining atmosphere, a
wedding/banquet center for 400, an 18-hole golf course, and off-premise events
including a houseboat which seats 55 and runs public and private cruises 3-5 times per
day in summer months.
Orchestrates the 'big picture' within all of these areas. Manage separate teams to
effectively focus on each area with concern and success. Focus on maintaining high
level of communication and connection with each of my customers, and hold building a
relationship with customers to a very high regard.

Communication Skills, Effective Leadership, Customer Service Skills Training, Microsoft


Suite, Team Player, Innovation & Change Management, Customer Relationship
Management

Resume Continued…
Jenna Chapin
521 7 St SW ◦ Willmar, MN 56201 ◦ (320) 212-1535
th

misschapin@gmail.com

Melvin’s on the Lake Spicer, Minnesota


(Privately owned restaurant on lakeshore/Houseboat)
Bar/Floor Manager (August 2004 – December 2008)
Started as an entry-level employee and was promoted 3 times within the first year of
employment. Led FOH team in executing a successful shift while achieving sales goals,
marketing, training and product ordering. Event booking and customer relations became
my main focus where I derived genuine pleasure and pride.

EDUCATION
High School, Accounting and Business Management
August 1999 - June 2003
New London- Spicer High School | New London, Minnesota

PROFESSIONAL MEMBERSHIPS / AFFILIATIONS


Willmar Lakes Area Convention and Visitors Bureau Board – 2012-2013
Chair member of the Electronic Marketing Committee for Willmar CVB
Leadership Perspectives
NeXt- Young Professionals Group- Mentorship Board Chair, Events Board Chair
Willmar Lakes Rotary

HONORS & AWARDS


Group Representative in Leadership Perspectives
Breakout Achievement as New Leader in NeXt

CAREER HIGHLIGHTS
Promotions from within--
I have been with the same company since 2004. Starting as an entry-level employee, I
have been promoted 5 times and have now been the general manager of a $2+ million
restaurant since 2008.
New Restaurant- In 2008 I was given the opportunity to take over a failing restaurant
and make 100% of the decisions on reinventing the business goals from the ground up.

Resume Continued…
Jenna Chapin
521 7 St SW ◦ Willmar, MN 56201 ◦ (320) 212-1535
th

misschapin@gmail.com

REFERENCES

Dave Baker
Current MN State Representative
Owner, Baker Hospitalities
(320)894-5774
dbaker0327@gmail.com

Ken Warner
President, Willmar Lakes Area Chamber
(320)212-8700
kwarner@willmarareachamber.com

Andrea Dolan
Nurse, HCMC-Minneapolis
(320)894-8924
adolan83@gmail.com

Marti Carlson
CEO/Owner, Carlson Studios, Inc.
(320)894-1168
marti@carlsonstudiosinc.com

Resume Continued…

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