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Candidate's Package For IT Support Level 1

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13 views5 pages

Candidate's Package For IT Support Level 1

Uploaded by

andom
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Occupational Code: ICT ITS2

Ministry of Education
Sector: ICT
Occupation: Information Technology Support Service
Candidate’s Package
The assessment covers the following units of competence:
Level _II
1. Operate Database Application

2. Update and Document Operational Procedures

3. Administrate Network and Hardware Peripherals

4. Care for Network and Computer Hardware

5. Access and use internet

6. Implement Maintenance Procedures

7. Maintain Equipment and Consumables

8. Apply Problem Solving Techniques to Routine Malfunction

9. Participate in Workplace Communication

10. Work in Team Environment

Candidate’s instructions and worksheets


 Instructions to Candidate
 Methods of Assessment
1. Observation/Demonstration
2. Oral Questioning/Interview

Candidate Name
Registration Number
Name of Assessment Centre
Name of Training Provider
INSTRUCTIONS TO THE CANDIDATE

Occupation:
1. Read this booklet carefully
2. All your questions and clarifications should be addressed to the assessor only.
3. Complete the task/project described in this booklet
4. You are given fifteen (15) minutes reading time and four (4) total hours to
accomplish all the projects.
5. After you finish this assessment, you are not allowed to copy anything from this booklet
or tear any page
6. You are allowed to use your own calculator and this must be presented to the assessor
before start of the test
7. After you finish the assessment, you should pack field equipments and return to store.
Project Information

Given the necessary equipments, tools, materials, supplies and information the
candidate is expected to perform the following tasks grouped in four projects.
Assessment place: Well equipped computer Lab with Internet connection
Total time allotted: Four Hours (4 Hrs.)
You are expected to accomplish the following four projects and the tasks under each
project within the allotted time frame. Whenever possible you can perform tasks
simultaneously.
Project 1: maintain and Administer hardware and network peripherals

Time allotted 1:20 Hours

Tasks 1 Maintain computer and start on the computer


Task 1.1. Identify the computer failure
Task 1.2. Connect the missed hardware component properly
Task 1.3. Start the computer properly
Task 1.4 crate a documentation based on the following information which you
have worked on project one

Missed components Specification Function

Candidate’s package for IT Support Service L II 2


Task 1.5 Installed appropriate printer driver and print above document

Tasks2. Administer and configure network hardware peripherals


Task 2.1. Create appropriate network cable to connect your computer to the
internet by using hub/switch.
Project 2 Access and Use Internet and Participate in Workplace
Communication
Time allotted 60 min

Task1. Access and use internet


Task1.1. Configure and connect your computer to access internet service
Task1.2. Make your Internet browser home page www.yahoo.com
Task1.3.Brows www.occac.gov.et and save the page as book mark
Task1.4. Brows www.aau.edu.et and save the page as favourite.
Task1.5. Open Google search and find PDF file book about Introduction to
internet and download it to my document folder.
Task 2 Participate in Workplace Communication
Task 2.1Crate email address by coc_ your name(@yahoo) or any email
provider
Task 2.2 Write email to COC@yahoo.com and attach the file that you have
Downloaded in the task 1 pdf file
Task 2.3.Send the email and sign out your email page

Project 3.Crate and administer Database


Time allotted 1:20 hour
Suppose you are assign to create new database for the department Human resource
Task 1.Create database by the name Human resources
Task 1.1.Create the following two tables’ structure under Human resource
database

Department table
Filed name Data type Description
Dep- code Department code
Dep -name Department

Task 1.2 Determine data type of the above fields.

Staff table
Filed name Data type Description
Emp- ID Employment id
Emp -name Employment name
Dep- cod Department code
Sex Sex
Birth Date Birth date
Salary Salary

Task 1.3Determine data type of the above fields.


Task 1.4.Assign proper primary key for each table so that you will not have
duplication record.

Candidate’s package for IT Support Service L II 3


Task 1.5.create a validation rule and validation text for the following fields

Fields Validation rules Validation text


Dep _code To Accept only Please type the correct value of
D-001, D-002, D-003 D-004 Dep_code
Sex To accept only F or M Please the correct value of sex

Task 1.6.Define the a possible relationship between two tables


Task 1.7.Enter the following data for the department & staff table

Department table
Dep-code Dep-name
D-001 Administration
D-002 Finance
D-003 Human resource
D-004 Information technology

Staff table
Emp-id Emp-name Sex Birth date Salary

Emp-001 Tesfaye haylu M 01/01/83 1450

Emp-002 Senayte fikadu F 01/5/73 4536

Emp-003 Sara hagos F 19/01/96 8963

Emp-004 Girma belay M 12/08/89 2589

Tasks 1.8.Create and save query by the name query 1 that contain all fields from
both tables
Tasks 1.9 create report and save by the name report 1 from above query
Tools and Equipments (Per candidate)
No Items Qty Unit Specification
1 Computer with accessories 1 piece MS office 2007 installed

2 Printer 1 piece Standard

3 Crimper and cuter 1 piece Standard type

4 hub/switch 4 piece 1 standard hub/switch per lab


5 Cable Tester 1 piece Standard

6 Computer for assembling and pieces 1 standard PC’s per lab


2
Disassembling
7 Full Maintenance Toolkit 1 1 standard PC’s per per lab

Supplies and materials (per candidate)


No Items Qty Unit Specification

Candidate’s package for IT Support Service L II 4


1 Broadband Internet connection 1 node One node for each candidate

2 Printer deriver 1 piece Software

3 LAN cable 1 piece UTP CAT 6 (3m)


4 RJ 45 connector 4 piece

5 Paper 4 A4

Tools& Instruments (per candidate)


No. Items Qty Unit Specification
1 Internet Connectivity Internet Service Provider
2 Computer with accessories 2 pieces Standard PC with CD/DVD ROM
3 Driver software/ Resource 1 Pieces Driver software/ Resource CD for all
CD types of computers provided in the Lab
4 Computer for assembling 2 Pieces 2 standard PC’s per Computer lab
and Disassembling
5 1 Pieces Microsoft Windows XP Professional
Operating System(OS) SP2 with CD Key
6 Microsoft Office 2007 1 Pieces Microsoft Office 2007 with CD Key
7 Crimped LAN cable 2 pieces Cat 6 UTP cables, 3 meter each
8 Paper 10 pieces A4
9 Cable Tester 1 piece standard
10 Full Maintenance Toolkit 1 set Standard

Candidate’s package for IT Support Service L II 5

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