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Jaiden (12/31/2024, 12:48:54 AM): hello
Thakiera (12/31/2024, 12:49:12 AM): Hi there Jaiden, welcome to Meta Store Support!
My name is Thakiera, and I'm happy to help you today.
For your reference, this case number is 07759760.
Jaiden (12/31/2024, 12:49:18 AM): ok
Thakiera (12/31/2024, 12:49:57 AM): do you mind sending me the serial numbers of
the controller please?
Jaiden (12/31/2024, 12:50:32 AM): its not just one controller
Jaiden (12/31/2024, 12:50:39 AM): the website didnt have a option for both
Thakiera (12/31/2024, 12:51:08 AM): can you provide me the serial number of both
controllers please?
Thakiera (12/31/2024, 12:51:20 AM): and your old controllers please
Jaiden (12/31/2024, 12:51:25 AM): yes
Jaiden (12/31/2024, 12:51:27 AM): one sec
Thakiera (12/31/2024, 12:52:21 AM): No problem take you time
Jaiden (12/31/2024, 12:52:36 AM): New controllers: Left: fab22b1c18a5d64aa Right:
17e7de9efe5543eb
Jaiden (12/31/2024, 12:52:48 AM): i couldnt find the old controllers serial number
Thakiera (12/31/2024, 12:53:52 AM): so the controllers serial number would be in
the battery compartment starting with 1WMHCR for the old controllers
Thakiera (12/31/2024, 12:54:28 AM): for the pro controllers Press the index
trigger, the SN is printed across the top on the inside 230YV
Jaiden (12/31/2024, 12:54:35 AM): i found it
Jaiden (12/31/2024, 12:55:37 AM): OLD: Left:1WMHCL110d1206 Right: 1wmhcra0p21205
Jaiden (12/31/2024, 12:56:06 AM): New controllers: Left: fab22b1c18a5d64aa Right:
17e7de9efe5543eb
Thakiera (12/31/2024, 12:57:49 AM): The serial number should start with 230YV
Jaiden (12/31/2024, 12:58:24 AM): i see it sorry
Jaiden (12/31/2024, 12:59:24 AM): Right: 230yv01f110100
Left: 230yt01dcff00yt
Thakiera (12/31/2024, 1:01:08 AM): I could do a replacement for your new
controllers if that is okay with you?
Jaiden (12/31/2024, 1:01:25 AM): like send me new ones?
Thakiera (12/31/2024, 1:02:29 AM): yes that is correct
Jaiden (12/31/2024, 1:04:57 AM): what do i have to do for yall to send the new
ones?
Thakiera (12/31/2024, 1:06:16 AM): I am going to request some information from you
and create a replacement for you on our end okay?
Jaiden (12/31/2024, 1:06:29 AM): ok
Thakiera (12/31/2024, 1:07:10 AM): Full name?
Jaiden (12/31/2024, 1:07:23 AM): Jaiden saponari
Thakiera (12/31/2024, 1:07:57 AM): Phone number?
Jaiden (12/31/2024, 1:08:08 AM): 5013537560
Thakiera (12/31/2024, 1:08:27 AM): Address line 1
Jaiden (12/31/2024, 1:08:35 AM): 904 grazing lane
Jaiden (12/31/2024, 1:08:40 AM): jacksonville arkansas
Jaiden (12/31/2024, 1:08:42 AM): 72076
Thakiera (12/31/2024, 1:09:51 AM): Thank you so much and lastly your
\ email address?
Jaiden (12/31/2024, 1:09:59 AM): jaidensap7210@gmail.com
Thakiera (12/31/2024, 1:12:41 AM): Thank you so much for that Jaiden
Jaiden (12/31/2024, 1:13:35 AM): do you just ship them to me now?
Thakiera (12/31/2024, 1:15:00 AM): So we will send you 2 email with what should be
done okay ?
Jaiden (12/31/2024, 1:15:17 AM): ok
Thakiera (12/31/2024, 1:15:19 AM): But please allow me 3 to 5 minutes so I can
review some information. I'll be back shortly.
Jaiden (12/31/2024, 1:15:28 AM): ok
Thakiera (12/31/2024, 1:20:11 AM): Thank you so much for waiting
Thakiera (12/31/2024, 1:20:43 AM): So I have created the replacement for you
controllers.
Jaiden (12/31/2024, 1:20:58 AM): ok
Thakiera (12/31/2024, 1:22:45 AM): You should get an email soon do you mind
checking your emails?
Jaiden (12/31/2024, 1:23:19 AM): i got return instructions.
Thakiera (12/31/2024, 1:23:50 AM): and you should get another email now please
check
Jaiden (12/31/2024, 1:24:06 AM): got the return labal
Jaiden (12/31/2024, 1:24:09 AM): label
Thakiera (12/31/2024, 1:24:29 AM): so what is going to happen is that you are going
to send back the old controllers and we will send you new once okay.
Jaiden (12/31/2024, 1:25:02 AM): are the old controllers never gonna work?
Thakiera (12/31/2024, 1:25:45 AM): So we can do a replacement for those but it is
Out-Of-Warranty
Jaiden (12/31/2024, 1:26:03 AM): im talking about the quest pro controllers
Jaiden (12/31/2024, 1:26:08 AM): will they ever work?
Thakiera (12/31/2024, 1:26:56 AM): Our engineering team will look at the
controllers and try and fix it
Jaiden (12/31/2024, 1:28:37 AM): before i send them back. is there anything else i
can do to see if they work?
Thakiera (12/31/2024, 1:29:54 AM): you can try and locate the tiny reset button on
the back of your Pro Controller. It's really small, Once you've found it, gently
press and hold the button with a paperclip (or something similar) for about 5
seconds.
Jaiden (12/31/2024, 1:30:02 AM): ok
Jaiden (12/31/2024, 1:30:55 AM): is it located inside the strap clip
Thakiera (12/31/2024, 1:32:52 AM): So so sorry that is for the wrong controllers
Jaiden (12/31/2024, 1:33:13 AM): thats okay
Thakiera (12/31/2024, 1:33:49 AM): I thought that was for the Quest pro but it is
not
Thakiera (12/31/2024, 1:34:11 AM): I am sorry there is nothing besides the
controller replacment
Jaiden (12/31/2024, 1:35:52 AM): so the only fix is to send them back?
Thakiera (12/31/2024, 1:37:47 AM): That is correct once you send them to us we will
send you brand new controllers
Jaiden (12/31/2024, 1:38:59 AM): ok
Thakiera (12/31/2024, 1:40:01 AM): is that all for you today?
Jaiden (12/31/2024, 1:40:04 AM): yup
Thakiera (12/31/2024, 1:41:12 AM): Bye-Bye Jaiden and Happy New year
Jaiden (12/31/2024, 1:41:27 AM): same to you