VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP

ALIGARH

1. E-Commerce stands for _______.

a. Electrical Commerce
b. Electronic Commerce
c. Entertainment Commerce
d. Electrochemical Commerce

Answer (b)

2. The World Wide Web (WWW) was introduced in the year ……………………
a. 1994
b. 1996
c. 1992
d. 1990

Answer (a)

3. __________ is an early form of E-commerce

a. SCM
b. EDI
c. Both of these
d. Neither of these

Answer (b)

4. ____________ is concerned with the buying and selling information, products and services
over computer communication networks
a. Commerce
b. E-Commerce
c. E-Business
d. None of these

Answer (b)

5. Which among the following products is suitable for E-Commerce?

a. Books
b. Vegetables
c. All of these
d. None of these

Answer (a)

6. Which of the following is not a party of SCM?

a. Suppliers
b. Manufacturers
c. Distributors
d. Customers

Answer (c)

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VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

7. _______ is a function of E commerce.

a. Marketing
b. Supply Chain
c. Finance
d. All of the above

Answer (d)

8. ________mainly deals with buying and selling, especially on a large scale.

a. Shopping
b. Commerce
c. Retailing
d. Distribution

Answer (b)

9. E-commerce has _____ scope than E-Business or Digital Business.

a. Higher
b. Narrower
c. Wider
d. More

Answer (b)

10. _______is a system of interconnected electronic components or circuits.

a. Electronic Network
b. Marketplaces
c. Electronic Markets
d. Metamarkets

Answer (a)

11. All electronically mediated information exchanges are referred to as _____

a. E-Business
b. Digital Business
c. E-Commerce
d. None of the above

Answer (c)

12. _________are markets linked via modern communications networks and powered through
high-speed computers.
a. Marketplaces
b. Metamarkets
c. Electronic Network
d. Electronic Markets

Answer (d)

13. ___________ is a part of the 4 important types of E-commerce.

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VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

a. All of the above

b. B2B
c. P2P
d. C2A

Answer (a)

14. Companies like Flipkart, Amazon and Myntra belong to which type of Ecommerce (EC)
segment.
a. B2B
b. B2C
c. P2P
d. C2B

Answer (b)

15. Customers pay a fixed amount, commonly month-to-month or quarterly or annually, to get a
few types of service referred to as ________E-Commerce Business Model.
a. Licensing
b. Subscription
c. Transaction
d. Affiliate

Answer (b)

16. This E-Commerce commercial enterprise model specifically specialises in selling services or
products online.
a. Indirect Marketing
b. Online Direct Marketing
c. Brick & Mortar
d. Marketplace

Answer (b)

17. _________is a retail fulfillment approach in which a shop doesn’t hold the goods it sells in
stock.
a. Aggregator Model
b. Affiliate
c. Dropshipping
d. Advertising Model

Answer (c)

18. Some marketers or companies charge other companies for letting them place a banner on
their websites, blogs or platforms known as the ___________E-Commerce Model.
a. Affiliate
b. Transaction
c. Aggregator
d. Advertising

Answer (d)

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VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

19. Among the alternative models of B2B E-commerce, which is the best means to acquire a
competitive advantage in the market?
a. Strategic relationship
b. Process
c. Transaction
d. All of the above

Answer (a)

20. The concept of online marketing and selling of products and services through the internet is
_________
a. B2G
b. B2C
c. B2B
d. B2E

Answer (b)

21. Which of the following is not a user of B2C E-commerce?

a. Distributors
b. Manufacturers
c. Publishers
d. None of the above

Answer (d)

22. ___________ allows transactions among customers and dealers through supplying complete
information and ancillary services, without being concerned about the actual exchange of
products and offerings among the parties.
a. Middlemen
b. Metamediary
c. Intermediary
d. All of the following

Answer (b)

23. Which of the following is NOT a B2B E-commerce?

a. Sending and receiving orders
b. Invoice and shopping
c. All of the above
d. None of the above

Answer (d)

24. ……………lets in a commercial enterprise utility at the computer of one organization to speak
immediately with the commercial enterprise utility at the computer of any other company
a. EDI
b. Business applications
c. Standards
d. Protocols

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 VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

Answer (a)

25. What is ‘EOQ’ in Inventory control?

a. Economic Occuring Quantity
b. Economic Order Quantity
c. Economic Over Quantity
d. Economic of Quantity

Answer (b)

26.____ is not a major type of electronic commerce.

A. Consumer to Business
B. Business to Consumer
C. Business to Business
D. Consumer to Consumer

Answer ( a)

27. Which is not one of the three phases of electronic commerce?

1. a) Reinvention
2. b) Preservation
3. c) Consolidation
4. d) Innovation

Answer ( b)

28.____ is an e-commerce model which focuses on consumers dealing with one another.

a) Business to Business

b) Consumer to Consumer

c) Consumer to Business

d) Business to Consumer

Answer ( b.)

29.____ is an example of an Internet portal.

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 VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

1. a) Yahoo
2. b) e-bay
3. c) Amazon
4. d) Face book

Answer ( a)

30.Which of the following is categorized as a major Business-to-Consumer business model?

1. a) Service provider
2. b) Transaction broker
3. c) Industry consortium
4. d) Content provider

Answer( c)

31. A strategy that is designed by businesses to compete in all markets around the world is
referred to as ____ strategy.

1. a) cost
2. b) differentiated
3. c) focus
4. d) scope

Answer d

32. What does B2C stand for in e-commerce?

• A) Business to Consumer
• B) Business to Company
• C) Business to Client
• D) Business to Corporation
Answer: A) Business to Consumer

33. Which of the following is a common payment method in e-commerce?

• A) Cash on Delivery
• B) Cheque
• C) Bank Transfer
• D) All of the above
Answer: D) All of the above

34.Which of the following is NOT a benefit of e-commerce?

• A) 24/7 availability

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VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

• B) Limited market reach

• C) Reduced operational costs
• D) Wide customer base
Answer: B) Limited market reach

35. What does SEO stand for in the context of e-commerce?

• A) Search Engine Optimization

• B) Secure Electronic Ordering
• C) Social Engagement Optimization
• D) Standardized Electronic Operations
Answer: A) Search Engine Optimization

36. Which platform is commonly used for creating online stores?

• A) WordPress
• B) Wix
• C) Shopify
• D) All of the above
Answer: D) All of the above

37.In e-commerce, what does the term "shopping cart" refer to?

• A) A physical cart used in stores

• B) A feature that allows customers to collect items for purchase
• C) A marketing strategy
• D) A delivery method
Answer: B) A feature that allows customers to collect items for purchase

38. Which of the following is a type of online marketplace?

• A) Amazon
• B) eBay
• C) Etsy
• D) All of the above
Answer: D) All of the above

39. What is the primary purpose of affiliate marketing in e-commerce?

• A) To increase website traffic

• B) To promote products and earn commissions
• C) To build brand awareness
• D) To create partnerships
Answer: B) To promote products and earn commissions

40. What does SSL stand for, and why is it important in e-commerce?

• A) Secure Socket Layer; it encrypts data for security

• B) Standard Security Layer; it checks for fraud
• C) Safe Socket Link; it connects databases
• D) None of the above
Answer: A) Secure Socket Layer; it encrypts data for security

41. Which of the following is an example of C2C e-commerce?

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VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

• A) Selling products through a personal website

• B) Selling handmade crafts on Etsy
• C) A company selling products directly to consumers
• D) A retailer selling goods on Amazon
Answer: B) Selling handmade crafts on Etsy

42. What does B2B stand for?

o A) Business to Buyer
o B) Business to Business
o C) Business to Brand
o D) Business to Bank
Answer: B) Business to Business

43.Which of the following is a common feature of B2B e-commerce platforms?

o A) Consumer reviews
o B) Bulk ordering options
o C) Discount coupons
o D) Social media integration
Answer: B) Bulk ordering options

44.What is a primary benefit of B2B e-commerce?

o A) Lower transaction costs

o B) Increased competition among consumers
o C) Higher marketing costs
o D) Limited payment options
Answer: A) Lower transaction costs

45.Which of the following is an example of a B2B e-commerce transaction?

o A) A consumer buying a book from Amazon

o B) A manufacturer ordering raw materials from a supplier
o C) A seller auctioning items on eBay
o D) A customer booking a hotel room online
Answer: B) A manufacturer ordering raw materials from a supplier

46.In B2B e-commerce, what is a “procurement system”?

o A) A system for marketing products

o B) A system for purchasing goods and services
o C) A system for customer feedback
o D) A system for managing social media
Answer: B) A system for purchasing goods and services

47.What role do Electronic Data Interchange (EDI) systems play in B2B e-commerce?

o A) They enhance website design

o B) They facilitate the electronic exchange of business documents
o C) They manage customer relationships
o D) They focus on social media marketing
Answer: B) They facilitate the electronic exchange of business documents

48. Which of the following is a popular B2B e-commerce platform?

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VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

o A) Amazon
o B) Alibaba
o C) Etsy
o D) eBay
Answer: B) Alibaba

49.What does the term “wholesale” refer to in B2B e-commerce?

o A) Selling directly to consumers

o B) Buying goods in large quantities at reduced prices for resale
o C) Auctioning products to the highest bidder
o D) Providing consulting services
Answer: B) Buying goods in large quantities at reduced prices for resale

50. Which of the following payment methods is commonly used in B2B transactions?

o A) Credit card payments

o B) Bank transfers
o C) Invoice payments
o D) All of the above
Answer: D) All of the above

51.What is the primary purpose of a B2B marketplace?

o A) To connect consumers with retailers

o B) To allow businesses to sell products and services to other businesses
o C) To promote social interactions among consumers
o D) To provide entertainment services
Answer: B) To allow businesses to sell products and services to other businesses

52. What does HTTPS stand for, and why is it important for e-commerce?

o A) HyperText Transfer Protocol Secure; it ensures secure communication over a computer

network.
o B) High Transfer Text Protocol Secure; it increases data transfer speed.
o C) HyperText Transfer Protocol System; it organizes data for e-commerce.
o D) High Text Transfer Protocol Secure; it encrypts data for security.
Answer: A) HyperText Transfer Protocol Secure; it ensures secure communication over a
computer network.

53.Which technology is commonly used to track customer behavior on e-commerce websites?

o A) Cookies
o B) HTML
o C) FTP
o D) XML
Answer: A) Cookies

54.What is the role of a Payment Gateway in e-commerce?

o A) To manage website traffic

o B) To facilitate online payments securely
o C) To design online stores

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VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

o D) To optimize search engine results

Answer: B) To facilitate online payments securely

55.Which of the following is a programming language often used for developing e-commerce
websites?

o A) HTML
o B) CSS
o C) JavaScript
o D) All of the above
Answer: D) All of the above

56.What does a Content Management System (CMS) do in e-commerce?

o A) Manages customer data

o B) Allows users to create and manage digital content
o C) Handles payment processing
o D) Analyzes website traffic
Answer: B) Allows users to create and manage digital content
2. Which of the following is an example of an e-commerce platform?
o A) Shopify
o B) WordPress

57.What is the primary purpose of Search Engine Optimization (SEO) in e-commerce?

o A) To improve website aesthetics

o B) To increase visibility on search engines
o C) To enhance customer service
o D) To manage inventory
Answer: B) To increase visibility on search engines

58.Which technology is used for real-time data transfer in e-commerce applications?

o A) HTTP
o B) WebSockets
o C) FTP
o D) SMTP
Answer: B) WebSockets

59.What is the purpose of a Customer Relationship Management (CRM) system in e-commerce?

o A) To process online transactions

o B) To manage interactions with customers and potential customers
o C) To host the e-commerce website
o D) To analyze website performance
Answer: B) To manage interactions with customers and potential customers

60. Which of the following best describes Artificial Intelligence (AI) in e-commerce?

o A) A method for tracking user data

o B) A technology that enables personalized shopping experiences
o C) A payment processing tool
o D) A web design technique
Answer: B) A technology that enables personalized shopping experiences

61. Which of the following trends has significantly influenced e-commerce in recent years?

Page10 Faculty: Kajal saxena

VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

• A) Decrease in mobile shopping

• B) Rise of social commerce
• C) Limited online payment options
• D) Reduced internet access
Answer: B) Rise of social commerce

62. What impact has COVID-19 had on e-commerce?

o A) Decreased online shopping

o B) Accelerated digital transformation and online sales
o C) Returned consumers to brick-and-mortar stores
o D) Limited product availability
Answer: B) Accelerated digital transformation and online sales

63.Which technology is increasingly used to enhance customer experience in e-commerce?

o A) Virtual Reality (VR) and Augmented Reality (AR)

o B) Fax machines
o C) Landline phones
o D) Traditional mail
Answer: A) Virtual Reality (VR) and Augmented Reality (AR)

64.What is the effect of personalization on e-commerce?

o A) It has no impact on sales.

o B) It increases customer engagement and conversion rates.
o C) It reduces the need for customer service.
o D) It limits product choices for consumers.
Answer: B) It increases customer engagement and conversion rates.

65.Which payment method is gaining popularity in e-commerce?

o A) Cash on Delivery
o B) Cryptocurrency
o C) Cheques
o D) Money orders
Answer: B) Cryptocurrency

66.How has the concept of "omnichannel" shopping changed the retail landscape?

o A) It focuses solely on online sales.

o B) It integrates multiple shopping channels for a seamless customer experience.
o C) It eliminates the need for physical stores.
o D) It restricts consumers to one purchasing method.
Answer: B) It integrates multiple shopping channels for a seamless customer experience.

67.What role do social media platforms play in the evolution of e-commerce?

o A) They have no significant role.

o B) They are used solely for advertising.
o C) They facilitate social commerce and direct shopping experiences.
o D) They are primarily used for customer complaints.
Answer: C) They facilitate social commerce and direct shopping experiences.

68.Which of the following has been a major concern for consumers in e-commerce?

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VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

o A) Too many product choices

o B) Data privacy and security
o C) Lack of online reviews
o D) Limited payment methods
Answer: B) Data privacy and security

69.How has mobile technology impacted e-commerce?

o A) It has reduced the number of online shoppers.

o B) It has enabled shopping on-the-go, increasing convenience.
o C) It has decreased website traffic.
o D) It has limited access to e-commerce sites.
Answer: B) It has enabled shopping on-the-go, increasing convenience.

70.What does B2B stand for in e-commerce?

o A) Business to Buyer
o B) Business to Business
o C) Buyer to Business
o D) Business to Brand
Answer: B) Business to Business

71.Which of the following describes C2C e-commerce?

o A) Businesses selling to consumers

o B) Consumers selling to consumers
o C) Businesses selling to businesses
o D) Consumers selling to businesses
Answer: B) Consumers selling to consumers

72. What is the primary focus of B2C e-commerce?

o A) Businesses selling to other businesses

o B) Businesses selling directly to consumers
o C) Consumers selling to businesses
o D) Government selling to consumers
Answer: B) Businesses selling directly to consumers

73. Which type of e-commerce involves government agencies and businesses?

o A) B2C
o B) C2C
o C) B2G
o D) G2B
Answer: C) B2G (Business to Government)

74. Which e-commerce model typically involves online marketplaces?

o A) B2B
o B) B2C
o C) C2C

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VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

o D) B2G
Answer: C) C2C

75.What is a defining feature of B2B e-commerce?

o A) Direct sales to individual consumers

o B) Large transaction volumes and long-term relationships
o C) Focus on social media marketing
o D) Instant payment processing only
Answer: B) Large transaction volumes and long-term relationships

76.In which e-commerce model do businesses provide services directly to the

government?

o A) G2G
o B) B2G
o C) G2C
o D) C2G
Answer: B) B2G

77. What is a key characteristic of the C2C e-commerce model?

o A) It relies on traditional retail methods.

o B) It allows consumers to sell directly to other consumers.
o C) It is limited to local sales.
o D) It focuses only on digital products.
Answer: B) It allows consumers to sell directly to other consumers.

78. Which of the following is crucial for creating a user-friendly e-commerce

website?

• A) Complex navigation
• B) Mobile responsiveness
• C) A dark color scheme
• D) A single-page layout
Answer: B) Mobile responsiveness

79. What is a wireframe in the context of website design?

• A) A type of database
• B) A blueprint for the layout and structure of the website
• C) A payment processing method
• D) A marketing strategy
Answer: B) A blueprint for the layout and structure of the website

80.Which platform is commonly used to build e-commerce websites?

• A) Microsoft Word
• B) Shopify

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VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

• C) Adobe Photoshop
• D) Google Slides
Answer: B) Shopify

81. What is the purpose of selecting a domain name for an e-commerce website?

• A) To create a logo
• B) To improve site speed
• C) To provide an online identity and make it easy for customers to find you
• D) To manage inventory
Answer: C) To provide an online identity and make it easy for customers to find you

82. What is essential when integrating a payment gateway into an e-commerce site?

• A) High fees
• B) User-friendly interface and security features
• C) Complex setup process
• D) Limited payment options
Answer: B) User-friendly interface and security features

83. Which of the following is important for ensuring the security of an e-commerce
website?

• A) SSL Certificate
• B) Color scheme
• C) Font choice
• D) Image size
Answer: A) SSL Certificate

84.What role does search engine optimization (SEO) play in e-commerce website
development?

• A) It designs the website.

• B) It enhances visibility and drives organic traffic to the site.
• C) It manages customer service.
• D) It tracks sales performance.
Answer: B) It enhances visibility and drives organic traffic to the site.

85. What is the purpose of testing an e-commerce website before launch?

• A) To improve design aesthetics

• B) To ensure all functionalities work correctly and provide a good user experience
• C) To select a color scheme
• D) To create social media accounts
Answer: B) To ensure all functionalities work correctly and provide a good user
experience

86. After launching the e-commerce website, what is an important ongoing step?

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VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

• A) Ignoring customer feedback

• B) Regularly updating content and monitoring performance
• C) Redesigning the entire website weekly
• D) Eliminating marketing efforts
Answer: B) Regularly updating content and monitoring performance

87. What is one of the main benefits of diverse payment options in e-commerce?

• A) Increased transaction fees

• B) Convenience for customers
• C) Limited accessibility
• D) Complicated checkout processes
Answer: B) Convenience for customers

88. What is the primary purpose of a business case?

• A) To evaluate employee performance

• B) To justify the need for a project or investment
• C) To create a marketing plan
• D) To analyze competition
Answer: B) To justify the need for a project or investment

89. Which of the following elements is typically included in a business case?

• A) Project timeline
• B) Risk assessment
• C) Cost-benefit analysis
• D) All of the above
Answer: D) All of the above

90. What is a cost-benefit analysis used for in a business case?

• A) To assess employee satisfaction

• B) To compare project costs with expected benefits
• C) To analyze market trends
• D) To determine product pricing
Answer: B) To compare project costs with expected benefits

91. In a business case, what does ROI stand for?

• A) Return on Investment
• B) Rate of Improvement
• C) Revenue on Investment
• D) Return on Initiative
Answer: A) Return on Investment

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VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

92. What does B2B stand for in e-business models?

o A) Business to Buyer
o B) Business to Business
o C) Buyer to Business
o D) Business to Brand
Answer: B) Business to Business

93. Which of the following is an example of a B2C model?

o A) Alibaba
o B) eBay
o C) Amazon
o D) Salesforce
Answer: C) Amazon

94. What type of e-business model involves consumers selling products or services to
other consumers?

o A) B2B
o B) B2C
o C) C2C
o D) G2C
Answer: C) C2C

95.Which e-business model primarily focuses on government transactions?

o A) B2G
o B) C2G
o C) G2C
o D) C2C
Answer: A) B2G

96. What does C2B stand for in the context of e-business?

o A) Consumer to Business
o B) Company to Business
o C) Customer to Business
o D) Client to Business
Answer: A) Consumer to Business

97. Which of the following is a characteristic of the subscription-based e-business

model?

o A) One-time payment for products

o B) Recurring payments for ongoing access to services or products
o C) No customer interaction

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VISION INSTITUTE OF TECHNOLOGY, Subject: E commerce and ERP
ALIGARH

o D) Limited to physical goods only

Answer: B) Recurring payments for ongoing access to services or products

98.In which e-business model do companies provide services directly to consumers?

o A) B2C
o B) C2B
o C) B2B
o D) C2C
Answer: A) B2C

99.Which technology is often used to enhance customer service in e-commerce?

• A) Blockchain
• B) Artificial Intelligence (AI) and chatbots
• C) Mainframe computers
• D) Fax machines
Answer: B) Artificial Intelligence (AI) and chatbots

100. What is one of the primary goals of e-commerce?

• A) To eliminate the need for customer support

• B) To increase market reach and accessibility
• C) To limit customer interactions
• D) To focus solely on offline sales
Answer: B) To increase market reach and accessibility

101. Which of the following is an example of a C2C e-commerce model?

• A) Amazon
• B) eBay
• C) Alibaba
• D) Walmart
Answer: B) eBay

102. What is a significant challenge faced by e-commerce businesses?

• A) Excessive foot traffic

• B) Managing online security and data privacy
• C) High overhead costs
• D) Limited product variety
Answer: B) Managing online security and data privacy

Page17 Faculty: Kajal saxena