Procore ROI Report US
Procore ROI Report US
Construction
Technology
Global insights from Procore customers
leveraging technology to drive productivity,
predictability, and profitability.
Contents
Introduction 03
Executive Summary 05
Chapter 1 07
Best-in-class Processes Fuel High-Performing Teams
Chapter 2 16
Collaboration Minimizes Risk Exposure
Chapter 3 23
Connect Costs for a Profitable, Predictable Business
Closing 30
Return on Collaboration
16%
users, or any individual stakeholder group mentioned herein refer Specialty Contractor
to the population surveyed.
MEP (mechanical, electrical, and plumbing), structural, and finish
trades for all types of projects including residential, commercial,
G EO G R A P H ICA L RE P R E S E NTAT I O N industrial, infrastructure, and governmental projects.
US ..................................................................................................................... 87%
CANADA 8%
18%
..................................................................................................
Owner + Public Agency
APAC ............................................................................................................. 3%
Real estate owners, developers, investment managers,
EMEA ............................................................................................................. 1%
private corporations, and governmental entities of ground-up
L ATAM ......................................................................................................... 1% development, capital improvements, and industrial projects.
ANNU A L C O NS T R U C T IO N VO L UM E ( AC V ) /
CA P ITA L S P E ND RA NG E
M ID M A RKET ( $ 2 1 M - $ 1 00M ) . . . . . ............................... 54% region. For example, when we refer to a general contractor, we are aware of its equivalent term, prime contractor or main
contractor, in different locales. Similarly, punch list as opposed to snag list or deficiency list. To avoid redundancy, we
E NT E R P R IS E ( $ 1 01 M O R M O RE ) ................................ 11% will defer to the terminology most commonly used in the United States.
The ROI of this collaborative ecosystem reaches far beyond the elimination of
printing fees and double data entry. It includes everything gained from the increased
transparency, efficiency, and productivity facilitated by the software––and perhaps
just as important, the intangible benefits of a more engaged workforce. With better
collaboration comes more efficient and productive teams and more hours in the day
for improved work-life balance––a value that cannot be underestimated in today’s
Great Resignation.
To help builders gain insights into how construction tech is revolutionizing their
business, we looked to our customers––as we always do––to shed some light. We
surveyed 2,600+ Procore customers across the globe to pinpoint where they’re
finding the most meaningful returns.
15
DAYS
Improved
SAVED Efficiency
Building Scalable Businesses
Customer respondents 48%
reported saving an
Customer respondents believe using Procore enables their project teams
average of 15 days on
to manage on average 48% more construction volume per person.
the overall schedule on
a typical project.
These are just some of the notable returns our customers are
Safer Jobsites
utilizing to surpass their competition with unprecedented speed.
Get more detailed insight on where they’re gaining maximum 79% of customer respondents that use our Quality and Safety products
returns in the following chapters. agree Procore has improved their company’s safety program.
— CHAP T ER ON E
Cheyenne Grubbs
Office Engineer, RailWorks Corporation, General Contractor, USA
Manual, paper-based processes and non-integrated software Integrated platforms eliminate wasted time and maximize
solutions lack data connectivity. With no single source of productivity by centralizing all project data and people in one
truth for project information, inefficiencies, delays, and rework place. All stakeholders have vital information at the speed of
increase the likelihood of delivering projects behind schedule need. By channeling all apps, documents, and people into one
and over budget. integrated platform, our customers maximize collaboration and
empower their people to do more in less time––a huge leg up on
According to the National Institute for Standards in Technology, the competition in today’s competitive labor market.
general industry estimates claim that between 10 and 30
percent of all building project costs can be attributed to wasted Reducing administrative burdens gives people time back to
activities, such as schedule overruns from poor coordination focus on more valuable undertakings, such as quality control,
and low labor productivity. Dodge Data reports that labor safety compliance, client satisfaction––and better mental health
productivity ranked first in needing improvement by nearly that comes from less mundane tasks and more fulfilling work.
78%
of Owners believe Procore has helped
digitized. We can go into a project in Procore to see exactly where
them own their project data throughout
the lifecycle of the project. the real-time spend is. Procore provides the right level of control to
satisfy our internal team and external risk management assessments.
It reduces risk, keeps everyone on the same page, and allows us to
spend more time on higher-value activities.”
Al Nover
Finance & Contract Manager, Boston Childrens’ Hospital, Owner, USA
estimated the average number of hours per day saved QUA L I T Y M A NAG E R ................................................................................................................. 2.7
V D C / BI M ......................................................................................................................................... 2.1
General Contractors
AVG #
HRS SAVED
PER DAY
Owners
PROJ ECT MANAG ER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ................................................................................ 2.5 AVG #
HRS SAVED
PROJ ECT ENGINEER / COOR DINATOR / ADMINISTRATOR .. ................... 2.9 PER DAY
15 13
DAYS DAYS
S AV E D S AV E D
G ENE RA L S P E C I A LT Y
C O NT RAC TO RS C O NT RAC TO RS
18
DAYS
S AV E D
OW NE RS
56%
On average, customer respondents say they are able to
8 process and distribute RFIs 8 days faster since adopting
Procore. Submittals are also on average processed and
FAS T E R DAYS
distributed 8 days faster.
DAYS SAVED
5
44%
0
RFI s S UBM I T TA L S
R ED U C T IO N
88%
of customer respondents agree that Procore’s
change management tools help them to better
manage change orders on their projects.
52%
R EDU C T I O N
of customer respondents say Procore’s change
management tools helped them reduce the
frequency of non-recoverable change orders.
72%
of Specialty Contractors respondents agree Procore
improves their labor productivity in the field.
8 On average, customer respondents say Procore’s
change management tools help them get change
DAYS orders approved 8 days faster.
Customer respondents believe using Procore enables their project teams to manage on
average 48% more construction volume per person than previous means.
0% 0% 0%
77%
of customer respondents agree that Procore has
improved vendor or client satisfaction since
adoption (e.g. design team, General Contractors,
Specialty Contractor).
Michael Allen
Project Manager, Fletcher Construction, General Contractor, New Zealand
02
— CHAPTER 4
— CHAP T ER T WO
Collaboration Minimizes
Risk Exposure
“Months after leaving my full-time position at a prominent
General Contractor to pursue becoming a full-time certified
Procore consultant, a once-colleague of mine reached out
to tell me that I had reignited his love for construction. He
felt that he had become a ‘slave to paperwork and was
considering a career change.’ But even though we were
demanding more compliance tracking than ever (because of
Covid-19), his use of Procore had dramatically reduced the
amount of time he spent completing inspections, crafting his
daily log, and providing safety and quality oversight of his
projects. He was able to ‘do more important tasks.”
Nichole Carter
Business Owner, ICWSAT, Owner, USA
B Y G E O G RAP H I CAL R EG I O N
of customer respondents
61% 90%
92%
Customer respondents who agreed
state an average increase of 61%
in field-to-office communication. US
CAN 90% 95%
APAC
EMEA
LATAM
Emile Cloete
igital Lead, Construction,
D
Woollam, General Contractor,
Australia
59%
SPECIALTY CONTRACTORS
58% OWNERS
16%
Customer respondents who agreed
stated an average 16% reduction in
REDUCED REWORK rework.
Marty Martin
Head of Operations Digital Transformation
Makati Development Corporation, General Contractor, Philippines
Quality Control
G EN E RA L CO N T RACTO R S :
78% EMERGING
83% MID MARKET
86% ENTERPRISE
S P E C I A LT Y CO N T RAC TO RS :
Of those who agreed, they
83% EMERGING state an average of a
55%
84% MID MARKET
71% ENTERPRISE
8 out of 10
improvement in quality control.
OWN E R S :
80%
have more protection in a litigation
scenario with the data they are
tracking/capturing with Procore. Safeguard Your People
77% OWNERS agree 8 out of 10 people using Procore’s safety tools agree Procore has
improved their company’s safety program.
66%
Customer respondents who agree they have more
protection in a litigation scenario say an average of
49%
SAFETY IMPROVEMENT
— CHAP T ER T HR EE
Heather Merz
CFO, The Burt Group, General Contractor, USA
73% 68%
of customer respondents agree that Procore Project
Financials improved their ability to track payments
and have confidence in cash flow.
of customer respondents agree that
Procore improves their ability to track and
manage project costs.
GENE RA L C O NT R AC TO R S :
71% EMERGING
78% MID MARKET
78% ENTERPRISE
S P E C IA LT Y C O NT RAC TO RS :
“Before using Procore, budget review meetings would take us two
68% EMERGING hours for a single building. Now, in two hours we can review the
73% MID MARKET budget for all the buildings we are building in all our markets.”
75% ENTERPRISE
Juan Pablo Rojas
Director of Development, Latam Logistic, Owner, Costa Rica
of customer respondents say they are more 74% Procore agree that Procore has made their business
more scalable with our app integration.
66%
confident in delivering a project on or
under budget when using Procore’s cost
management tools.
76%
of customer respondents have integrated
apps on the Procore Platform.
Brad Sandige
CFO, Marathon Electrical Contractors Inc., Specialty Contractor, USA
2 out of 3
Jessy Milner
Co-Owner, Front Line Consulting, LLC, Owner, USA
Return on Collaboration
Procore is a leading global provider of construction management software. Over one million projects and more
than $1 trillion USD in construction volume have run on Procore’s platform. Procore’s platform connects key
project stakeholders to solutions Procore has built specifically for the construction industry—for the owner,
the general contractor, and the specialty contractor. Procore’s App Marketplace has a multitude of partner
solutions that integrate seamlessly with Procore’s platform, giving construction professionals the freedom to
connect with what works best for them. Headquartered in Carpinteria, California, Procore has offices in the
United States, Canada and around the globe.