Sutherland Interview Preparation

Round 1 - GD

Round 2 - Essay writing

Round 3 - HR (One on One)

GD topics: - (ROUND 1)

1. Impact of Social Networking Sites

2. Is India ready for Electric Vehicles?
3. Walmart and Flipkart Deal: Impact on Indian Economy
4. Role of Engineers in Disaster Management
5. Which is more important: Creativity or Efficiency?
6. Should India have a One Child Policy?
7. Farmers' Income: Will India be able to double it in next 5 years?
8. Limited financial support available for rural youth
9. Regional languages in India are fading out in today's world.
10. Is GST really a One nation, One tax system?
11. Future of Sports in India
12. Animal breeding and production
13. Demonetisation has reduced Corruption, Black Money and Terrorism?
14. Education industry is a business these days.
15. Whether Digital Education has taken over Traditional Education?
16. Impact of Technology on Jobs
17. Making Aadhaar Mandatory: Benefits and Drawbacks
18. Is the Aadhaar database secured enough?
19. Merits and Demerits of Cashless Economy
20. Agriculture and rural development
21. Can we dream of hosting the Olympics?
22. Solution of corruption is a mirage till we catch top public figure
23. Non execution of GST bill might herald end of present government
24. Is the youth of India confident or confused?
25. Youth in Politics
26. Is compulsory attendance really needed in college?
27. Should the national anthem be played in cinema halls?
28. Is it fair to spare political parties from income tax investigation?
29. Should we change the present system of education in our country?
30. PM's vision to make India a Manufacturing Hub - dream or a practical
possibility?
 31. Polythene bags must be banned!
32. Do we really need Smart Cities?
33. How is Technology impacting the Banking sector?
34. How demonetization is affecting common people more than black money
holders?
35. Are digital payments secure enough for the Indian economy to go cashless?
36. Extra curricular activities should be made compulsory in school
37. The education system needs serious reforms
38. We are not serious about saving Wildlife/Environment
39. Our Culture is Decaying
40. Influence of Online Social Networks on our Youth
41. Classical Music Heritage and the Growing Pop-Culture
42. Showing Violence and Crimes should not be allowed in films and on television.
43. Women Empowerment - A Cause for Increasing Divorce Rate in India
44. Morals & Values among Indians is Degenerating
45. Films are corrupting the Indian Youth
46. Are beauty contests degrading womanhood?
47. Effects of Television on Youth
48. Terrorism in India
49. Is a Paperless Office a Reality or Not?
50. Flexi Timings or Fixed Timings - Which is better at Work

GD Practice link: https://www.indiabix.com/group-discussion/topics-with-answers/

Essay writing – Questions (ROUND 2)

In the first round, they will give you a topic and ask you to write an Essay on it. There
will be 2 questions and you have to pick one.

1. If you could bring one fictional character to life who would it be and why?
2. If you could change one thing from the history/past what would it be and why?
3. What are your core values
4. How did your upbringing impact your life
5. What would you change about the world and why?
6. What has been the biggest factor in your success
7. How do you define happiness
8. What is the importance of education today
9. Think of a specific historical event. How did it affect your life?
10. What daily routines matter the most of you?
11. What are the biggest challenges our society can solve today?
12. What advice would you give someone just starting in your field?
 13. How has technology affected your life personally and at work?
14. How much should the average person give to charitable organization (money or
time) and why?
15. What fears have you overcome and how did you overcome them?
16. What is the definition of art? What is the most beautiful piece of art you have ever
seen
17. Why is music important?
18. What do you imagine doing on a hypothetical perfect day?
19. Who has had the biggest impact on you as a person?
20. What tool would you never want to live without and why?
21. How has technology affected your life personally and at work?
22. What fears have you overcome and how did you overcome them?
23. What daily routines matter the most to you?
24. What advice would you give someone just starting in your field?

Tips and Tricks:

Structuring Your Essay

● Introduction: Present a clear thesis statement that outlines the purpose of your
essay. Briefly introduce Sutherland Global Services and its significance in the
business world.
● Body Paragraphs: History and Evolution: Discuss the origins and growth of
Sutherland, highlighting key milestones. Services Offered: Elaborate on the
various services provided, such as customer experience management, digital
transformation, and analytics. Business Model: Analyze the business model and
how it contributes to Sutherland’s success. Consider the importance of
innovation and adaptability in their strategies. Impact on the Industry: Reflect
on how Sutherland has influenced the outsourcing and customer service sectors.
● Conclusion: Summarize your findings and reiterate the importance of
Sutherland Global Services in the current business landscape.

Creative essays for Sutherland Global Services

Introduction: Start with a compelling introduction that hooks the reader immediately.
Consider using an anecdote, a surprising fact, or a thought-provoking question to draw
them in. For instance, if the essay topic is on customer service innovation, you could
begin with a scenario where a company revolutionized customer experience through a
unique approach.

Body Paragraphs: Next, develop your ideas cohesively in the body paragraphs. Each
paragraph should focus on a distinct point or aspect related to your topic. Use descriptive
language and sensory details to create a rich tapestry of ideas. Services Offered: For
example, if discussing technological advancements in customer support, describe how
AI-powered chatbots enhance user interaction seamlessly.

History and Evolution: Transition smoothly between paragraphs to maintain the flow of
your essay. Utilize transitional words and phrases such as "furthermore," "in addition," or
"conversely" to connect ideas logically. This ensures your essay progresses smoothly and
keeps the reader engaged throughout.

When concluding your essay, summarize your main points succinctly and leave your
reader with a lasting impression. Impact on the Industry/ Business Model: Consider
ending with a thought-provoking statement or a call to action related to your topic. For
example, encourage the reader to consider how implementing innovative customer
service strategies can lead to long-term business success.

Conclusion: Lastly, ensure your essay is polished by reviewing for grammar,

punctuation, and coherence. Edit ruthlessly to refine your language and ensure clarity of
expression. A well-edited essay not only communicates your ideas effectively but also
reflects your professionalism and attention to detail.

Remember, writing creatively for Sutherland Global Services involves blending

imaginative storytelling with factual accuracy and professional tone. By adhering to these
guidelines, you'll create compelling essays that resonate with your audience and convey
your message effectively.

Example:

1. What advice would you give someone just starting in your field?
Starting a career in customer support requires strong communication skills, empathy, and
the ability to solve problems quickly. For beginners, the key advice is to focus on
understanding customer needs and building positive interactions. For instance, when
handling a frustrated customer, active listening can turn a negative experience into a
satisfying one. Listening attentively not only helps in identifying the actual issue but also
makes the customer feel valued, an essential step toward building trust.
Another important aspect is being adaptable. In customer service, every call or chat is
different; some customers may have simple questions, while others may need in-depth
assistance. A flexible approach is essential to cater to each individual’s needs. For
example, if a customer is having trouble navigating a website, guiding them step-by-step
can resolve their issue quickly. But if the problem is more complex, such as a billing
dispute, it may require additional research and empathy. Adapting your response based
on the situation ensures customers feel understood and supported.
Effective communication is also crucial. Using clear language, avoiding jargon, and
confirming that the customer understands your explanations can prevent
miscommunication. In my experience, summarizing a customer’s issue and solution
before ending the call is a good habit, ensuring both sides are on the same page.
Finally, staying patient and motivated is essential in customer service. Dealing with
multiple queries daily can be challenging, but keeping a positive attitude and focusing on
the impact you make—helping people resolve their issues—can make this career highly
rewarding. Starting in customer support may be challenging, but with empathy,
adaptability, and clear communication, you can turn customer service into a valuable and
fulfilling profession.

Sutherland Interview Questions with sample answers and explanation of questions

(ROUND 3)

1. Are you a well-organized person?

Interviewers are looking to learn about the personality and organizational abilities of the
candidate. When they ask this question, they will determine their efficiency. The reason
behind this is that organized people utilize their time, energy, and resources better. Also,
they can finish their tasks more efficiently than others.

Sample answer: Yes, organization is one of my strengths. I prioritize tasks effectively,

create schedules, and maintain a structured approach to my work. I utilize tools like to-do
lists, calendars, and project management software to stay organized and ensure that I
meet deadlines efficiently.

2. Do you have any questions for us?

In certain ways, there’s an extremely simple reason why interviewers should ask the
candidate if they have any questions. They want to provide them with the chance to
receive answers to their questions. This may assist them in deciding whether or not the
job and company are a good match for them.
Sample Answer: Yes, I do have a few questions. Firstly, I would like to know more
about the company’s culture and values. Additionally, I am interested in understanding
team dynamics and how collaboration is encouraged within the organization. Lastly,
could you provide more details about the specific projects or initiatives that I would be
working on in this role?

3. How well do you adapt to new situations?

Contrary to some interview questions, the motive behind this one is quite clear. It is
largely related to the personality of the candidate. Interviewers want to know how
flexible they are in the face of demands. They’re looking for people who take on any
situation and be up to the challenge when they arise. A rigidity in their methods could be
harmful to the company as the policies and procedures change in response to the
changing needs of employees, customers, the company, or even the community.

Sample Answer: I consider myself to be highly adaptable. I thrive in dynamic

environments and enjoy the challenge of learning new things. Throughout my student
life, I have demonstrated my ability to quickly grasp new concepts, adapt to different
work methodologies, and effectively navigate changing priorities. I believe my flexibility
and open-mindedness enable me to embrace new situations with enthusiasm.

4. What is your 30-60-90-day plan?

This length of time is essential for the applicant to demonstrate how they’re adjusting to
the work environment, their team, and the overall culture of the organization. That’s
precisely what recruiters are looking for.

Sample Answer: In the first 30 days, I would focus on immersing myself in the company
culture, understanding the team dynamics, and familiarizing myself with the existing
projects and processes. I would also prioritize building relationships with team members
and key stakeholders.

In the next 30-60 days, I would aim to contribute actively to ongoing projects, leveraging
my skills and expertise. I would seek opportunities to bring fresh perspectives and ideas
to the table while collaborating closely with the team to achieve project goals.

Finally, in the last 30 days, I would consolidate my learnings, further refine my skills,
and take on additional responsibilities. I would also proactively identify areas for
improvement and suggest strategies to enhance efficiency or effectiveness within the
team or organization.
5. Please give us a reason why we should select you.
The recruiter is interested in knowing why it is better to choose one candidate over
another. They make sure that the candidates are aware of their qualities and those that the
company seeks.

Sample Answer: You should consider selecting me because I bring a unique

combination of skills, and passion to the table. With a strong background in ----------, I
have a keen eye for aesthetics and a deep understanding of ----------. I am proficient in the
latest ----------- and stay updated with industry trends.

6. What are you looking for in a new position?

This question is crucial when interviewing managers. The candidate’s answer to the
question of how they plan to utilize skills and experience will demonstrate that they are
keen on improving the company and its business.

Sample Answer: I am looking for a dynamic and collaborative work environment that
encourages creativity and professional growth. I value opportunities to work on diverse
projects that allow me to utilize my --------- skills to their full potential. I appreciate a
supportive team that fosters open communication and constructive feedback, as it helps
me continuously improve and refine my abilities.

7. We recognize that you’re an expert however, what else can you offer us?
This question provides candidates with the chance to showcase an aspect of their past and
what distinguishes them from their other candidates. To hit a home run when answering
the question, the candidates need to find an equilibrium between humility and confidence.
They should have the determination to make a statement.

Sample Answer: While expertise in ----------- is indeed a core aspect of what I bring to
the table, I also offer additional qualities that can benefit your organization. Firstly, I am
a (mention your strengths here), capable of effectively understanding and translating
client requirements into ----------------------. I am skilled in project management, ensuring
that tasks are organized, deadlines are met, and deliverables are of the highest quality.

8. What type of work environment is the best environment to work in?

Employers want to understand the personality of the candidate. They pose this question
because they want to find out if the candidate is capable of being flexible and adapting as
needed.

Sample Answer: The best work environment for me is one that fosters creativity,
collaboration, and mutual respect. I thrive in an environment that encourages open
communication, where ideas are welcomed, and constructive feedback is valued. A
supportive and positive work culture is important to me, where team members can share
their knowledge and skills, learn from one another, and collectively strive for excellence.

9. What attracted you to this job?

Employers are likely to ask this during the initial interview rounds. However, the
applicants may also be asked about it during their third round of interviews. To answer
successfully, they must look back and reflect on the factors that initially caught their
attention. They must also list reasons why the job and the company would be a good fit
for them.

10. Can you rate yourself on a scale of 1-10?

This test is designed to gauge the candidate’s self-confidence. If the response is 10, they
risk appearing superior and perfect. If the candidate gives a score of 10 it could also be a
sign of an “I know everything” attitude that could earn them a negative rating during the
interview.

11. What would your faculty say about you?

Employers who ask this question need to know if candidates can see themselves from a
different point of view. The person interviewing them could also be looking for insights
into the experience of the candidate as an employee. If they present only positive remarks
about their experience, the hiring manager might think they are not objective.

12. What are your salary expectations?

There are several reasons companies enquire about salary requirements in the third-round
interview questions. They want to ensure they are within the range of the company’s
budget. If the salary expectation shared is not negotiable or is a specific range that they
are unable to agree on, they’ll be able to exempt the candidate from the process of
interviewing. This will save both parties from wasting more time or effort. Another
reason why recruiters may ask this question is to find out whether they have researched
deeply about the company. It also helps to understand if they can communicate the
specific salary expectation to contribute effectively in that position.

13. Can you describe a time when you made a mistake in your previous role, and
how did you take responsibility and learn from it?

HRs should ask this to assess their self-awareness, ability to take responsibility, and
capacity for learning and growth. Making mistakes is a natural part of the learning
process. The ability to learn from those mistakes and take steps to prevent them in the
future is a valuable skill in the workplace.

A candidate who can describe a mistake they made in a previous role, take responsibility
for it, and explain what they learned from the experience is likely to have a growth
mindset, be receptive to feedback, and have a strong sense of self-awareness. They are
also more likely to take ownership of their work and be accountable for their actions.

14. Talk about any topic for 1-2 minutes in English

15. What is your preferred game?

16. Talk about school/college life

17. Unforgettable incident

18. What do you know about Customer Service?

19. Why do you want to work with Sutherland?

20. What do you know about Sutherland?

21. How would you manage shift timings?

Tips to Prepare For the Third Round Interviews

Preparing for a third-round interview involves deepening your knowledge of the

company, reflecting on your previous interviews, practicing answering common
interview questions, preparing questions to ask, dressing professionally, being prepared
for a longer interview, and following up afterward.

Here are some tips to help you prepare for a third-round interview:

1. Research the company: By now, you should have a good understanding of the
company’s products or services, mission, culture, and values. In preparation for
the third-round interview, you should deepen your knowledge by reviewing the
company’s latest news, press releases, and industry trends.
2. Review your previous interviews: Reflect on your previous interviews with the
company and take note of the questions that were asked your responses, and any
feedback that was provided. This will help you identify any areas that you may
need to improve upon and ensure that you are prepared to answer similar questions
in the third-round interview.
3. Practice answering common interview questions: Third-round interviews may
involve more in-depth and complex questions. Therefore, it’s important to prepare
yourself by practicing answering common interview questions that relate to the job
role you’re applying for. You can do this by writing down the questions and
answering them aloud, or by practicing with a friend or family member.
4. Prepare questions to ask: A third-round interview is a great opportunity to ask
more detailed questions about the role, the company, and the team you would be
 working with. Be sure to prepare a list of questions in advance and ask thoughtful
questions that demonstrate your interest in the company and the role.
5. Dress professionally: Make sure to dress appropriately for the interview. This
may vary depending on the company and the role, but in general, it’s better to be
overdressed than underdressed. This will show that you take the interview
seriously and respect the company’s culture.
6. Be prepared for a longer interview: Third-round interviews may be longer and
more in-depth than previous interviews. Be sure to bring any necessary documents
or materials and be prepared to discuss your skills and experiences in detail.
7. Follow up after the interview: After the interview, send a thank-you note to the
interviewer(s) thanking them for their time and expressing your continued interest
in the role. This will help you stand out and demonstrate your professionalism.