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Fall23 Ans

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17 views3 pages

Fall23 Ans

Uploaded by

samiul haque
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Part A

Question 1:

a) At which specific phases of the communication process did the confusion arise between
Coach and Captain?
The confusion arose at the encoding, transmission, and decoding phases:

• Encoding: The coach failed to express his message clearly considering the noisy
environment, leading to an ambiguous message.
• Transmission: Noise (both literal and environmental) during the drinks break
distorted the message.
• Decoding: Shakib misunderstood the intended meaning of the coach's advice,
misinterpreting "single runs" as hitting boundaries.

b) Strategies to avoid confusion and ensure effective communication:

• Use visual signals (e.g., hand gestures or written notes) to communicate key
strategies in noisy environments.
• Verify understanding through feedback by asking the player to repeat the
instructions.
• Conduct pre-match communication drills to ensure players understand tactical
terms and phrases.

Question 2:

a) Four mistakes made in the situation:

1. Late arrival: Being late, even by a few minutes, can be seen as disrespectful in
German culture, where punctuality is highly valued.
2. Entering without permission: Walking into the office after knocking without
waiting for an invitation is considered intrusive.
3. Moving the chair: Adjusting furniture in someone’s office without permission can
seem presumptuous.
4. Overfamiliar greeting: Using the director’s first name ("Hans") instead of a formal
title (e.g., "Mr. Schmidt") and leaning over the desk violates personal space norms.

b) Correct behaviours:

• Arrive on time or a few minutes early.


• Wait for permission before entering the office after knocking.
• Leave the furniture as it is unless directed otherwise.
• Use formal titles (e.g., Mr., Dr.) during the greeting and maintain an appropriate
physical distance.

Question 3:
Sources of information for alumni night business messages:

1. University records: To obtain a list of alumni and their contact details.


2. Current club members: For brainstorming event ideas and volunteering roles.
3. Faculty members: For guidance on formalities and potential support.
4. Social media platforms: To engage with alumni and promote the event.
5. Event planners: For advice on budgeting, logistics, and fundraising strategies.

Why? These sources provide accurate, relevant, and practical information to ensure the
message is well-informed, effective, and aligned with stakeholders' expectations.

Question 4:

a) Real-world scenario:
During a group project, the team leader gave incomplete instructions via WhatsApp about a
presentation. Half of the group prepared slides, while the other half prepared notes, leading to
a chaotic and uncoordinated presentation.

b) Reflection:
If the message had been more organized:

1. Clear instructions could have been provided about individual roles.


2. Deadlines for tasks could have been specified.
3. A follow-up meeting could have ensured everyone was on the same page.
4. Miscommunication about responsibilities could have been avoided.
5. Stress and last-minute changes could have been minimized.
6. The team could have delivered a cohesive presentation.

Part B

Question 5: Letter

[Your Company’s Address]


Pied Piper Inc
123 Startup Lane
Dhaka, Bangladesh
Date: November 21, 2023

To:
Mr. Sadiq Khan
Corporate Sales Executive
Executive Machines Ltd
56 Technology Avenue
Dhaka, Bangladesh

Subject: Inquiry Regarding Bulk Purchase of 13” MacBook Pros


Dear Mr. Khan,

I hope this message finds you well. I am writing on behalf of Pied Piper Inc, an AI tech start-
up, to request information regarding the purchase of 20 units of the 13” MacBook Pro for our
expanding development team.

We would appreciate details on the following aspects:

1. Specifications and Performance: Please provide information on the laptops’ RAM,


processor type, hard drive capacity, battery life, screen resolution, and security
features. Additionally, let us know about their suitability for teamwork and
collaboration.
2. Maintenance and Support: Could you elaborate on warranty coverage, service
plans, and the availability of spare parts or tech support in Bangladesh?
3. Pricing and Financing Options: Kindly share details on bulk purchase discounts,
installment options, and any hire purchase plans available for corporate clients.

Please also include a photo of the 13” MacBook Pro and any brochures or additional
promotional materials for reference.

We look forward to your prompt response, as we aim to finalize our purchase by December 1,
2023. Should you need further details, feel free to contact me directly at +880-1234-567890
or email at hardware@piedpiper.com.

Thank you for your time and assistance.

Sincerely,
[Your Name]
Hardware Buying Manager
Pied Piper Inc

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