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SmartMobile - Android User Manual

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22 views6 pages

SmartMobile - Android User Manual

Uploaded by

saadman672
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SmartMobile - Android User Manual

This guide will help you to install and configure your Android device for the usage with the Siemens SmartMobile service.

1. Installing the TouchDown client


Please note:
There are problems with the latest TouchDown version ”TouchDown 9.0.x” from the Google Play Store with several devices, not with new installations, but with updates.
The TouchDown email client app may crash or doesn’t accept your personal unlock PIN.
It’s strongly recommended to wait for further TD 9.0.x updates within Google Play Store which may fix the current problems.
The issue is addressed to SmartMobile service owner Siemens GS IT which is already in contact with TouchDown manufacturer Symantec.

(1) Requirements for installation (2) Open the Play Store and search for the App (3) Select "TouchDown HD" and install the application
 Android device software release 4.4 or higher  Start the Google Play Store application on your Android  There are two TouchDown versions available. Select "TouchDown
 Internet connection, WLAN preferred device and search for "TouchDown" HD" version and start by pressing "Install". Version "TouchDown
 A Google Play Store account Note: The version offered in Play Store usually has a time for SmartPhones" is for devices with Android version 2.x and 3.x
limitation. As Siemens has agreed a separate license model with which must not be used since April 2016!
the vendor, this time limitation does not exist and the app remains
fully functional.

Remarks:
For all SmartPhones and Tablets with Android 4.4.x, 5.x, 6.x
In order to be able to download mobile apps from market places and 7.x: TouchDown HD
(e.g. Play Store), it is required to log in with
a valid account. This account needs to be registered at the market
place provider.
It is not required to provide your credit card information to your
account data, unless you want to purchase mobile apps.
If you already have a Siemens TouchDown version installed on
your device you have to upgrade to the latest version. The
upgrade process is similar to the installation of a new device
(Steps 2 - 5).
Depending on your Android device, the installation may look
slightly different. This is due to the many variants of the
hardware manufacturer.
The installation and configuration from our Siemens guideline
differ from the original Symantec (in the past: NitroDesk)
one. The operation of the client is explained on the vendor
site.
(4) Accept the necessary App permissions (5) Open the application
• Accept the necessary application permissions to continue with • Please open TouchDown after the installation has finished.
the installation.
2. Configuring the email & PIM synchronization
(6) Accept the License Agreement (7) The second time (8) Start to configure your Account
(9) Please enter your email address ("LTE") and your Exchange (10) Please enter all your personal configuration data (11) Select SLL
/ Windows password
 As "User ID", enter your LTE address
Please continue with "Manual" and do NOT try to use "Automatic"
(AutoDiscovery).
 Let the field "Domain" empty
 Enter your server's complete address into the field "Server":
Due to central security requirements AutoDiscovery is not allowed
at Siemens.
outlook.office365.com or mail.office365.com
 If authentication with the email address failed, please use your
Windows Logon account as Username
(12) Select ActiveSync (13) Start the Configuration (14) The configuration is in progress

(15) The configuration was successful (16) The configuration was successful (17) Select the content
If you select "Show Results", you can see the enforced policies Select the kind of content you want to synchronize
(Siemens central requirements)
(18) Define your personal PIN (19) Accept License Agreement (20) PIM data
• During the first synchronization with the Exchange • Diagnostic data should be unmarked by default. If not, please Depending on your mailbox size, number of contacts you have and
infrastructure a minimum of security settings will be configured. turn to "off" the performance of your internet connection, this can take some
These are a PIN for device access and a device lock after 15 time, so please be patient.
• Press "Continue". TouchDown begins to synchronize your PIM
minutes of inactivity. Therefore you are requested to define a PIN
data Please note that mailbox size should be under mailbox size limit. If
(minimum 5 digits) and continue with "OK".
necessary increase mailbox limit via IT portal.
• You will be asked to re-enter it. Click "OK" again.

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