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Change Management Quiz-Questions

The document is a quiz on Change Management, covering key concepts such as stages in the change process, categories of change, and resistance to change. It includes multiple-choice questions with answers related to change management theories and practices. The quiz emphasizes the roles of change agents, leadership styles, and the importance of managing change effectively in organizations.

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Sanjay Thombare
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332 views2 pages

Change Management Quiz-Questions

The document is a quiz on Change Management, covering key concepts such as stages in the change process, categories of change, and resistance to change. It includes multiple-choice questions with answers related to change management theories and practices. The quiz emphasizes the roles of change agents, leadership styles, and the importance of managing change effectively in organizations.

Uploaded by

Sanjay Thombare
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Change Management

Change Management QUIZ

1. According to Kurt Lewin, which of the following is not a stage in the change
process?
a. unfreezing b. changing c. refreezing d. restraining (Ans d;)
2. A company that decides to decentralize its sales procedures is managing
what change category?
a. technology b. people c. competitors d. structure (Ans d; )
3. In organizations, people who act as catalysts and assume the responsibility
for managing the change process are called ______________.
a. change masters b. change agents c. operations managers d. charismatic
leaders
4. Managers’ options for change essentially fall into what three categories?
a. environment, technology, and mission b. structure, technology, and
people c. mission, structure, and people d. mission, environment, and
process (ans b)
5. The unfreezing step of the change process can be thought of as
______________.
a. thawing the organization loose from the current status to the new status
b. making the move to the new organizational condition c. loosening the
organization from the old condition and moving it to the new condition d.
preparing for the needed change (ans d; )
6. When grocery stores installed scanners to read the product price, this was an
example of managing what change category?
a. technology b. people c. competitors d. structure (a; moderate; p. 363; )
7. An individual is likely to resist change because of all of the following reasons
except _____________.
a. uncertainty b. increased productivity c. concern over personal loss d.
belief that the change is not in the organization’s best interest (Ans b;)
8. __________ may be necessary when resistance comes from a powerful source.
a. Education and communication b. Coercion c. Facilitation and support d.
Negotiation (d; moderate; p. 365; )
9. ______________ is using direct threats or force on those who resist change.
a. Negotiation b. Coercion c. Cooptation d. Education and communication (b;
moderate; p. 365)

10. Ideally, growth has to be “sustained”, transformation has to be


“created” and decline has to be “_________”.
a) maintained b) planned c) arrested d) managed
ANSWER c) arrested
11. Knowledge management is concerned with the emergence, storage
and ______________ of knowledge.
a) Trade b) Transfer c) Translation d) Transcription
ANS: b) Transfer
16. Several mature Indian Organizations have initiated _______change by
changing the change levers:
A. growth B. transformational C. declining D. turnaround
17. The four most common leadership styles include all except:
a) Authoritarian Style b) Consensus oriented Style c) Aggressive style d)
Democratic Style
18. The 4 Changes in content levers are Technology, marketing, Quality
and ____________ :
a) Leadership b) Strategy c) Costs d) Human resource practices
19. The Contextual Levers of change are Strategy, Structure, recruitments
and __________ :
a) Leadership b) Strategy c) Training d) Human resource practices
20. The 4 changes to Content and the 3 changes to processes are driven
by _________ :
a) Value based Leadership b) Strategy c) Training d) Costs

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