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Ardhendu Mishra Product Management - Synchronoss

Ardhendu Sekhar Mishra is a product management professional with 5 years of experience in the software industry, focusing on B2B/B2C Enterprise SaaS products. He has successfully led various product initiatives and migration projects that significantly improved operational efficiency and user experience. He holds a Master's degree in Industrial Engineering and possesses a strong skill set in product management, execution, and data analytics.

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22 views1 page

Ardhendu Mishra Product Management - Synchronoss

Ardhendu Sekhar Mishra is a product management professional with 5 years of experience in the software industry, focusing on B2B/B2C Enterprise SaaS products. He has successfully led various product initiatives and migration projects that significantly improved operational efficiency and user experience. He holds a Master's degree in Industrial Engineering and possesses a strong skill set in product management, execution, and data analytics.

Uploaded by

sumitarjun
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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ARDHENDU SEKHAR MISHRA

(+91) 8144526151 • Email: ardhendumishra03@gmail.com • LinkedIn

SUMMARY
A result-oriented product management professional with 5 years of software industry experience with proven expertise in cross-functional
collaboration to deliver scalable and user centric B2B/B2C Enterprise SaaS products. Passionate about leveraging technology to create
impactful user experiences and currently seeking a long-term growth opportunity in the product domain.

PROFESSIONAL EXPERIENCE
Product Manager • Urban Ladder/Reliance Retail • Bengaluru • December 2023 – October 2024
Led the Customer Support & CRM charter of Urban Ladder B2C & B2B e-commerce including migration projects and product initiatives
 Led the CRM migration project directly impacting operational expense by >50% for customer support and retail sales businesses
 Migrated the Urban Ladder’s chat platform resulting in >10% reduction in support issue resolution TAT for web & mobile chats
 Designed and implemented an NPS Resend campaign using Typeform & Interakt improving NPS response rates by >5%
 Managed NPS, CSAT, resolution TAT key performance metrics (KPIs) and ad-hoc feature requests using Haptik, PowerBI tools

Associate Product Manager • Bolt.Earth • Bengaluru • June 2022 – July 2023


Led the 'Charging Management System', a B2B SaaS platform supporting Bolt.Earth EV charging network’s 400% YoY growth in user bookings
 Achieved >10% reduction in customer issue resolution TAT by implementing self-serve features for customer support teams
 Led agile software development life-cycle (SDLC) including feature prioritization, sprint planning, and QA/UAT reducing rework by >8%
 Improved product activation by deploying pilots for enterprise clients by defining business use cases, technical scope, and
streamlining development, working cross-functionally with 35+ members from design, engineering, sales, and customer success

Product Manager • Wysa • Bengaluru • April 2021 – April 2022


Deployed pilot programs for Wysa’s B2B and B2C digital solutions for healthcare, insurance, and corporate sectors across geographies
 Launched MVP for Wysa's Spanish Chatbot for South American users, achieving over 50% uptake and 80% positive feedback
 Improved B2B product adoption by >10% in terms of user uptake, engagement key success metrics by deploying customized pilots

Product Manager/Pre-Sales Business Analyst • Algo8 AI • Noida • February 2019 – April 2021
Contributed to the ideation and roadmap of the ‘Enterprise Asset Management’, a B2B enterprise product for machine failure prediction
 Identified product-market fit for a pre-MVP product by conducting market research, customer interviews, and competitive analysis
 Acted as a product evangelist, collaborating with external stakeholders, internal C-Suite leadership, vendors, industry experts, data
science, and sales & marketing teams to align product vision, product strategy, and customer needs

EDUCATION
 Master of Science in Industrial Engineering, University at Buffalo, USA, 2018
 Bachelor of Technology in Production Engineering, VSS University, India, 2016

KEY SKILLS
 Product Management: Discovery (Market/User Research, Benchmarking), Product Roadmap, Product Backlog Prioritization, User
Personas & Journey Mapping, Documentation (PRDs, BRDs), UX/UI Wireframing, Data Analytics (A/B Testing, Root Cause Analysis)
 Product Execution: Agile Product Development (User Stories/Epics, Acceptance Criteria, Sprint, Scrum, Release, Iteration), Waterfall
 Interpersonal Skills: Stakeholder Management Data-Driven Decision Making, Problem-Solving, Cross-Functional Collaboration
 PM Tools: Jira, Confluence, Trello, Figma, Miro, Draw.io, Google Analytics, Mixpanel, PowerBI, MS Office Suite, G-Suite

UPSKILLING & CERTIFICATIONS


 CRM AI: Salesforce Trailblazer (Explorer) - Einstein Gen-AI
 REST APIs: API Integration Testing & Documentation (Postman, Swagger)

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