Qualification Pack

Housekeeping Trainee
QP Code: THC/Q0209

Version: 3.0

NSQF Level: 3

Tourism and Hospitality Skill Council || 404/407 4th Floor Mercantile House, KG Marg, Connaught Place
New Delhi 110001. || email:assessment@thsc.in

NSQC Approved || Tourism and Hospitality Skill Council 1

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Contents
THC/Q0209: Housekeeping Trainee ..................................................................................................... 3
Brief Job Description ...................................................................................................................... 3
Applicable National Occupational Standards (NOS) ............................................................................. 3
Compulsory NOS ........................................................................................................................... 3
Qualification Pack (QP) Parameters .............................................................................................. 3
THC/N0233: Perform cleaning activities ............................................................................................... 5
THC/N9901: Communicate effectively and maintain service standards ............................................. 12
THC/N9903: Maintain organisational confidentiality and respect guests’ privacy .............................. 17
THC/N9906: Follow Health, Hygiene and Safety practices ................................................................. 21
DGT/VSQ/N0101: Employability Skills (30 Hours) ............................................................................... 26
Assessment Guidelines and Weightage ............................................................................................. 31
Assessment Guidelines ............................................................................................................... 31
Assessment Weightage ............................................................................................................... 32
Acronyms ........................................................................................................................................... 33
Glossary ............................................................................................................................................. 34

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THC/Q0209: Housekeeping Trainee

Brief Job Description

The individual at work keeps all rooms and assigned areas clean and tidy to ensure that guests have a
memorable experience at the hotel. The person also needs to carry out other housekeeping activities as
required.

Personal Attributes

The job requires the individual to have a service-oriented approach, attention to details, and a polite
demeanour. The individual should be physically fit and able to work for long hours.

Applicable National Occupational Standards (NOS)

Compulsory NOS:

1. THC/N0233: Perform cleaning activities

2. THC/N9901: Communicate effectively and maintain service standards

3. THC/N9903: Maintain organisational confidentiality and respect guests’ privacy

4. THC/N9906: Follow Health, Hygiene and Safety practices

5. DGT/VSQ/N0101: Employability Skills (30 Hours)

Qualification Pack (QP) Parameters

Sector Tourism & Hospitality

Sub-Sector Hotels

Occupation Housekeeping

Country India

NSQF Level 3

Aligned to NCO/ISCO/ISIC Code NCO-2015/5151.0101

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9th Class
OR
8th Class (8th grade pass with one year of
(NTC/ NAC) after 8th)
OR
8th Class (8th grade pass and pursuing
continuous schooling in regular school with
vocational subject)
OR
Minimum Educational Qualification &
8th Class (8th grade pass with one year of
Experience
relevant experience) with 1 Year of
experience
OR
5th Class (5th pass with 3 years of relevant
experience) with 3 Years of experience
OR
Ability to read and write (Ability to read and
write with 5 years of relevant experience) with
5 Years of experience

Minimum Level of Education for Training in

8th Class
School

Pre-Requisite License or Training Not applicable

Minimum Job Entry Age 18 Years

Last Reviewed On NA

Next Review Date 24/12/2023

NSQC Approval Date 24/12/2020

Version 3.0

Reference code on NQR 2020/TH/THSC/03999

NQR Version 1.0

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THC/N0233: Perform cleaning activities

Description

This OS unit is about carrying out cleaning operations and relevant housekeeping activities in the assigned
areas. It also involves maintaining the supplies and attending to guest's request, if any.

Scope

The scope covers the following :

Manage inventory for cleaning and guest supplies

Perform pre-cleaning activities
Perform cleaning operations
Perform relevant housekeeping activities
Attend to guest's requests

Elements and Performance Criteria

Manage inventory for cleaning and guest supplies

To be competent, the user/individual on the job must be able to:
PC1. maintain adequate inventory of cleaning material like mops, brushes, cleaning agent etc.
PC2. check availability of adequate quantity of supplies like teabags, cookies, minibar items,
water, toiletries in assigned areas
PC3. report any material/supply shortages to supervisor immediately
PC4. maintain inventory record as per specified format
PC5. maintain cleanliness of the store room at all times
Perform pre-cleaning activities
To be competent, the user/individual on the job must be able to:
PC6. inspect the assigned area to be cleaned
PC7. identify the types of surfaces to be cleaned
PC8. identify the appropriate cleaning agent as per the requirement
PC9. arrange cleaning equipment required for performing cleaning operation
PC10. arrange protective gear like thick cleaning gloves, close toe-non slip footwear, head cover,
and masks or goggles, if required
Perform cleaning operations
To be competent, the user/individual on the job must be able to:
PC11. collect the waste carefully in proper waste disposal bags without any spillage
PC12. clean the waste bins regularly
PC13. ensure that carry bags are placed on waste bins after cleaning
PC14. take the trolley/bin to the assigned waste disposal area
PC15. carry out the cleaning procedures in the correct sequence (e.g. sweeping, dusting,
mopping/vacuum cleaning, disinfecting, and air freshening)
PC16. handle cleaning agents without spilling in the assigned area to be cleaned

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PC17. clean and polish the surface without causing any damage to the surfaces
PC18. choose correct method of clearing up the spillage in accordance with/as per the floor and the
size and type of spillage
PC19. use appropriate signages to notify that cleaning process is on or to mark wet floors etc.
PC20. complete the documentation accurately
PC21. report damage to the supervisor, if any
Perform relevant housekeeping activities
To be competent, the user/individual on the job must be able to:
PC22. ensure proper functioning of equipment/appliances like ACs, hair dryer, TV, remotes, etc. in
guest rooms
PC23. report to manager regarding any faulty equipment
PC24. ensure routine service and maintenance of cleaning equipment
PC25. collect soiled linen and other items like towels, bathrobes, etc. in trolley bag
PC26. arrange the items in the assigned area like flowers, paintings, linen/towel, guest stationery
as per standard procedure
PC27. arrange the bed and other furniture in the assigned area as per hotel’s guidelines
PC28. make the bed with fresh linen, pillow cases, and bedside mat
PC29. replenish the bathroom supplies
Attend to guest’s requests
To be competent, the user/individual on the job must be able to:
PC30. handle guest requests such as extra pillows, beds, linen, towel, etc. to ensure guest
satisfaction
PC31. contact F&B department to ensure timely service to the guests
PC32. report to the manager for any other requests outside of housekeeping

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. relevant occupational health and safety requirements applicable in the workplace
KU2. organization's policy on reporting and documentation
KU3. organizational SOP for housekeeping
KU4. organization's policy on waste management
KU5. importance and proper usage of PPE during cleaning operations
KU6. inspection methods of housekeeping assigned area
KU7. cleaning methods for different areas/surfaces
KU8. types and use of cleaning and mixing agents, required for cleaning different areas/surface
KU9. types and operating procedure of cleaning equipment
KU10. room cleaning procedures and checklists
KU11. methods of bed making
KU12. signages for cleaning areas
KU13. types of rooms, available facilities, and other service areas in the organization

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KU14. types of waste and their characteristics

KU15. methods of waste segregation and disposal
KU16. importance of recycling
KU17. inventory management techniques
KU18. types of room and guest supplies
KU19. room layouts and furniture arrangements
KU20. methods of arranging various items in the room like stationary, vases etc.
KU21. importance of attention to details while attending to and cleaning a guest room
KU22. different areas like laundry Area, linen room, housekeeping stores, control desk
KU23. procedure to handle guest requests for housekeeping items like toiletries, pillows, etc. and
queries on services
KU24. checklist and standard working condition for all room equipment/appliances
KU25. maintenance procedure of all housekeeping equipment

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read and interpret instructions, procedures, information, and signages in the workplace
GS2. interpret and follow operational instructions received from housekeeping supervisors
GS3. follow organization's code of conduct and business etiquette
GS4. fill-in checklists, log sheets etc.
GS5. adhere to safety and security standards while cleaning
GS6. communicate effectively with guests and respond to their queries, if required
GS7. be polite and courteous at all times
GS8. plan, prioritize and sequence work operations to increase efficiency
GS9. improve and modify own work practices
GS10. manage time efficiently in a way to meet the timeline mentioned in the organizational SOP
GS11. record details on housekeeping inventory, supplies, etc.
GS12. coordinate with other departments to meet guest requirements
GS13. incorporate supervisor's feedback to enhance performance

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Manage inventory for cleaning and guest supplies 10 10 - 5

PC1. maintain adequate inventory of cleaning

- - - -
material like mops, brushes, cleaning agent etc.

PC2. check availability of adequate quantity of

supplies like teabags, cookies, minibar items, - - - -
water, toiletries in assigned areas

PC3. report any material/supply shortages to

- - - -
supervisor immediately

PC4. maintain inventory record as per specified

- - - -
format

PC5. maintain cleanliness of the store room at all

- - - -
times

Perform pre-cleaning activities 5 10 - 5

PC6. inspect the assigned area to be cleaned - - - -

PC7. identify the types of surfaces to be cleaned - - - -

PC8. identify the appropriate cleaning agent as

- - - -
per the requirement

PC9. arrange cleaning equipment required for

- - - -
performing cleaning operation

PC10. arrange protective gear like thick cleaning

gloves, close toe-non slip footwear, head cover, - - - -
and masks or goggles, if required

Perform cleaning operations 15 20 - -

PC11. collect the waste carefully in proper waste

- - - -
disposal bags without any spillage

PC12. clean the waste bins regularly - - - -

PC13. ensure that carry bags are placed on waste

- - - -
bins after cleaning

PC14. take the trolley/bin to the assigned waste

- - - -
disposal area

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC15. carry out the cleaning procedures in the

correct sequence (e.g. sweeping, dusting,
- - - -
mopping/vacuum cleaning, disinfecting, and air
freshening)

PC16. handle cleaning agents without spilling in

- - - -
the assigned area to be cleaned

PC17. clean and polish the surface without causing

- - - -
any damage to the surfaces

PC18. choose correct method of clearing up the

spillage in accordance with/as per the floor and - - - -
the size and type of spillage

PC19. use appropriate signages to notify that

- - - -
cleaning process is on or to mark wet floors etc.

PC20. complete the documentation accurately - - - -

PC21. report damage to the supervisor, if any - - - -

Perform relevant housekeeping activities 15 20 - 5

PC22. ensure proper functioning of

equipment/appliances like ACs, hair dryer, TV, - - - -
remotes, etc. in guest rooms

PC23. report to manager regarding any faulty

- - - -
equipment

PC24. ensure routine service and maintenance of

- - - -
cleaning equipment

PC25. collect soiled linen and other items like

- - - -
towels, bathrobes, etc. in trolley bag

PC26. arrange the items in the assigned area like

flowers, paintings, linen/towel, guest stationery as - - - -
per standard procedure

PC27. arrange the bed and other furniture in the

- - - -
assigned area as per hotel’s guidelines

PC28. make the bed with fresh linen, pillow cases,

- - - -
and bedside mat

PC29. replenish the bathroom supplies - - - -

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Attend to guest’s requests 10 10 - 10

PC30. handle guest requests such as extra pillows,

- - - -
beds, linen, towel, etc. to ensure guest satisfaction

PC31. contact F&B department to ensure timely

- - - -
service to the guests

PC32. report to the manager for any other

- - - -
requests outside of housekeeping

NOS Total 55 70 - 25

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National Occupational Standards (NOS) Parameters

NOS Code THC/N0233

NOS Name Perform cleaning activities

Sector Tourism & Hospitality

Sub-Sector Hotels

Occupation Housekeeping

NSQF Level 3

Credits TBD

Version 2.0

Last Reviewed Date NA

Next Review Date 24/12/2023

NSQC Clearance Date 24/12/2020

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THC/N9901: Communicate effectively and maintain service standards

Description

This OS unit is about communicating effectively, maintaining standard of etiquette at workplace and
attending to specific guest requirements.

Scope

The scope covers the following :

Communicate effectively with guests, colleagues and superiors

Maintain professional etiquette
Provide specific services as per the guests' requirements

Elements and Performance Criteria

Communicate effectively with guests, colleagues and superiors

To be competent, the user/individual on the job must be able to:
PC1. greet the guests promptly and appropriately as per organization’s procedure
PC2. communicate with the guests in a polite and professional manner
PC3. clarify guest’s requirements by asking appropriate questions
PC4. address guest’s dissatisfactions and complaints effectively
PC5. build effective yet impersonal relationship with guests
PC6. inform guests on any issue/problem beforehand including any developments involving them
PC7. seek feedback from the guests and incorporate them to improve the guest experience
PC8. escalate any negative feedback received from the guests to immediate reporting authority
on high priority
PC9. pass on essential information to the colleagues timely
PC10. report any workplace issues to the superior immediately
Maintain professional etiquette
To be competent, the user/individual on the job must be able to:
PC11. report to work on time
PC12. follow proper etiquette while interacting with colleagues and superiors
PC13. follow the dress code as per organizational policy
PC14. maintain personal hygiene
PC15. respect privacy of others at the workplace
Provide specific services as per the guests’ requirements
To be competent, the user/individual on the job must be able to:
PC16. offer services and maintain the quality of facilities to cater to specific needs of every
individual, across all gender and age group as per company standards
PC17. provide assistance to Persons with Disability, if required
PC18. follow the organisational policies specified for Persons with Disability

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PC19. follow gender and age sensitive service practices at all times
PC20. adhere to the company policies related to prevention of sexual harassment

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. organizational policies on behavioural etiquette and professionalism

KU2. organizational policies on gender sensitive service practices at workplace
KU3. organizational hierarchy and reporting structure
KU4. documentation policy and procedures of the organization
KU5. service quality standards as per organizational policies
KU6. complaint handling policy and procedures
KU7. SOP on personal hygiene
KU8. procedure of giving and receiving feedback positively
KU9. gender specific requirements of different types of guest
KU10. specific requirements of different age-groups of guests
KU11. age and gender specific etiquette
KU12. key helpline numbers
KU13. organizational policy with regards to Persons with disability

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read job sheets, company policy, notes and comments received from the supervisor or guest,
documents and information displayed at the workplace
GS2. interact with coworkers to work efficiently
GS3. communicate effectively with the guests
GS4. solve problem when required
GS5. improve work processes by incorporating guests' feedback

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Communicate effectively with guests, colleagues

20 20 - 10
and superiors

PC1. greet the guests promptly and

- - - -
appropriately as per organization’s procedure

PC2. communicate with the guests in a polite

- - - -
and professional manner

PC3. clarify guest’s requirements by asking

- - - -
appropriate questions

PC4. address guest’s dissatisfactions and

- - - -
complaints effectively

PC5. build effective yet impersonal relationship

- - - -
with guests

PC6. inform guests on any issue/problem

beforehand including any developments - - - -
involving them

PC7. seek feedback from the guests and

incorporate them to improve the guest - - - -
experience

PC8. escalate any negative feedback received

from the guests to immediate reporting - - - -
authority on high priority

PC9. pass on essential information to the

- - - -
colleagues timely

PC10. report any workplace issues to the

- - - -
superior immediately

Maintain professional etiquette 10 10 - 5

PC11. report to work on time - - - -

PC12. follow proper etiquette while interacting

- - - -
with colleagues and superiors

PC13. follow the dress code as per

- - - -
organizational policy

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC14. maintain personal hygiene - - - -

PC15. respect privacy of others at the workplace - - - -

Provide specific services as per the guests’

10 10 - 5
requirements

PC16. offer services and maintain the quality of

facilities to cater to specific needs of every
- - - -
individual, across all gender and age group as
per company standards

PC17. provide assistance to Persons with

- - - -
Disability, if required

PC18. follow the organisational policies specified

- - - -
for Persons with Disability

PC19. follow gender and age sensitive service

- - - -
practices at all times

PC20. adhere to the company policies related to

- - - -
prevention of sexual harassment

NOS Total 40 40 - 20

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National Occupational Standards (NOS) Parameters

NOS Code THC/N9901

NOS Name Communicate effectively and maintain service standards

Sector Tourism & Hospitality

Sub-Sector Hotels/Restaurant, Tours and Travels, Facility Management, Cruise

Occupation Generic

NSQF Level 3

Credits TBD

Version 2.0

Last Reviewed Date 24/02/2022

Next Review Date 24/12/2023

NSQC Clearance Date 24/12/2020

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THC/N9903: Maintain organisational confidentiality and respect guests’

privacy

Description

This OS unit is about maintaining the confidentiality of the organisation and respecting the privacy of the
guest.

Scope

The scope covers the following :

Maintain organisational confidentiality

Respect guest's privacy

Elements and Performance Criteria

Maintain organisational confidentiality

To be competent, the user/individual on the job must be able to:
PC1. ensure not leaving any confidential information visible and unattended on the workstation
PC2. comply to organizational IPR policy at all times
PC3. report any infringement of IPR observed by anyone in the company to the concerned person
PC4. maintain the confidentiality of the organisational information through appropriate use, storage
and disposal
Respect guest’s privacy
To be competent, the user/individual on the job must be able to:
PC5. protect personal and financial information of the guest
PC6. refrain self from infringing upon guest’s professional deals and plans

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. organisation's policies on intellectual property rights and confidential information

KU2. IPR infringement reporting procedure
KU3. storage and disposal procedures for confidential information
KU4. importance of maintaining confidentiality for competitiveness of an organisation
KU5. significance of damages resulting from confidentiality infringement

Generic Skills (GS)

User/individual on the job needs to know how to:

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GS1. read organisational policy documents, information displayed at the workplace, and comments
recevied from guest and supervisor
GS2. communicate effectively with the guests regarding confidentiality
GS3. resolve conflicts related to confidentiality and privacy by reporting the issue in time

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Maintain organisational confidentiality 6 6 - 3

PC1. ensure not leaving any confidential

information visible and unattended on the - - - -
workstation

PC2. comply to organizational IPR policy at all

- - - -
times

PC3. report any infringement of IPR observed

by anyone in the company to the concerned - - - -
person

PC4. maintain the confidentiality of the

organisational information through - - - -
appropriate use, storage and disposal

Respect guest’s privacy 4 4 - 2

PC5. protect personal and financial

- - - -
information of the guest

PC6. refrain self from infringing upon guest’s

- - - -
professional deals and plans

NOS Total 10 10 - 5

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National Occupational Standards (NOS) Parameters

NOS Code THC/N9903

NOS Name Maintain organisational confidentiality and respect guests’ privacy

Sector Tourism & Hospitality

Sub-Sector Hotels/Restaurant, Tours and Travels, Facility Management, Cruise

Occupation Generic

NSQF Level 3

Credits TBD

Version 2.0

Last Reviewed Date 24/02/2022

Next Review Date 24/12/2023

NSQC Clearance Date 24/12/2020

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THC/N9906: Follow Health, Hygiene and Safety practices

Description

This OS unit is about ensuring a hazard free working environment along with maintaining health and
hygiene.

Scope

The scope covers the following :

Maintain personal and workplace hygiene

Take precautionary health measures
Follow standard safety procedure
Follow effective waste management

Elements and Performance Criteria

Maintain personal and workplace hygiene

To be competent, the user/individual on the job must be able to:
PC1. wash and sanitize hands at regular intervals using hand wash & alcohol-based sanitizers
PC2. clean the workplace with appropriate cleaning solution and disinfectants as recommended
PC3. clean the crockery and other articles as per established standards
PC4. sanitize all tools and equipment requiring touch points at regular intervals
PC5. ensure that the trashcans are cleared regularly following the cleanliness and maintenance
schedule
PC6. use appropriate PPE (headwear, glasses, goggles, footwear etc.) considering the task to be
performed and the working environment
PC7. dispose of the waste as per the prescribed standards
PC8. maintain personal hygiene by brushing teeth regularly, wearing clean clothes, following a
healthy diet etc.
Take precautionary health measures
To be competent, the user/individual on the job must be able to:
PC9. attend regular health check-ups organized by the management
PC10. report personal health issues related to injury, food, air and infectious disease
PC11. report to the concerned authority in case any coworker is unwell
Follow standard safety procedure
To be competent, the user/individual on the job must be able to:
PC12. follow safety procedures while handling materials, tools, equipment etc.
PC13. follow first aid procedures appropriately
PC14. identify hazards at the workplace and report to the concerned person in time
Follow effective waste management
To be competent, the user/individual on the job must be able to:
PC15. identify and segregate recyclable, non-recyclable and hazardous waste at workplace

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PC16. segregate waste into different coloured dustbins

PC17. handle the waste as per SOP
PC18. recycle waste wherever applicable
PC19. dispose of PPEs in a plastic bag, sealed and labelled as infectious waste

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. organisation's policy on reporting and managing safety issues

KU2. procedure to maintain cleanliness standards at workplace
KU3. SOP on personal hygiene
KU4. importance of preventive health checkup and healthy living
KU5. procedure to report health issues
KU6. instructions for operating and handling equipment as per standard
KU7. purpose and usage of PPE
KU8. basic first-aid procedures
KU9. standard waste management policy

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read organisation policy, procedure manuals and instructions, documents and information
displayed at the workplace
GS2. fill in relevant forms, formats and checklist accurately
GS3. communicate effectively with guests and co-workers
GS4. analyze the impact of not adhering to the health and safety procedures

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Maintain personal and workplace hygiene 10 10 - 5

PC1. wash and sanitize hands at regular

intervals using hand wash & alcohol-based - - - -
sanitizers

PC2. clean the workplace with appropriate

cleaning solution and disinfectants as - - - -
recommended

PC3. clean the crockery and other articles as per

- - - -
established standards

PC4. sanitize all tools and equipment requiring

- - - -
touch points at regular intervals

PC5. ensure that the trashcans are cleared

regularly following the cleanliness and - - - -
maintenance schedule

PC6. use appropriate PPE (headwear, glasses,

goggles, footwear etc.) considering the task to - - - -
be performed and the working environment

PC7. dispose of the waste as per the prescribed

- - - -
standards

PC8. maintain personal hygiene by brushing

teeth regularly, wearing clean clothes, following - - - -
a healthy diet etc.

Take precautionary health measures 5 5 - -

PC9. attend regular health check-ups organized

- - - -
by the management

PC10. report personal health issues related to

- - - -
injury, food, air and infectious disease

PC11. report to the concerned authority in case

- - - -
any coworker is unwell

Follow standard safety procedure 5 10 - 5

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC12. follow safety procedures while handling

- - - -
materials, tools, equipment etc.

PC13. follow first aid procedures appropriately - - - -

PC14. identify hazards at the workplace and

- - - -
report to the concerned person in time

Follow effective waste management 5 10 - 5

PC15. identify and segregate recyclable, non-

- - - -
recyclable and hazardous waste at workplace

PC16. segregate waste into different coloured

- - - -
dustbins

PC17. handle the waste as per SOP - - - -

PC18. recycle waste wherever applicable - - - -

PC19. dispose of PPEs in a plastic bag, sealed

- - - -
and labelled as infectious waste

NOS Total 25 35 - 15

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National Occupational Standards (NOS) Parameters

NOS Code THC/N9906

NOS Name Follow Health, Hygiene and Safety practices

Sector Tourism & Hospitality

Sub-Sector Hotels/Restaurant, Tours and Travels, Facility Management, Cruise

Occupation Generic

NSQF Level 3

Credits TBD

Version 2.0

Last Reviewed Date 24/02/2022

Next Review Date 24/12/2023

NSQC Clearance Date 24/12/2020

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DGT/VSQ/N0101: Employability Skills (30 Hours)

Description

This unit is about employability skills, Constitutional values, becoming a professional in the 21st Century,
digital, financial, and legal literacy, diversity and Inclusion, English and communication skills, customer
service, entrepreneurship, and apprenticeship, getting ready for jobs and career development.

Scope

The scope covers the following :

Introduction to Employability Skills

Constitutional values - Citizenship
Becoming a Professional in the 21st Century
Basic English Skills
Communication Skills
Diversity & Inclusion
Financial and Legal Literacy
Essential Digital Skills
Entrepreneurship
Customer Service
Getting ready for Apprenticeship & Jobs

Elements and Performance Criteria

Introduction to Employability Skills

To be competent, the user/individual on the job must be able to:
PC1. understand the significance of employability skills in meeting the job requirements
Constitutional values – Citizenship
To be competent, the user/individual on the job must be able to:
PC2. identify constitutional values, civic rights, duties, personal values and ethics and
environmentally sustainable practices
Becoming a Professional in the 21st Century
To be competent, the user/individual on the job must be able to:
PC3. explain 21st Century Skills such as Self-Awareness, Behavior Skills, Positive attitude, self-
motivation, problem-solving, creative thinking, time management, social and cultural
awareness, emotional awareness, continuous learning mindset etc.
Basic English Skills
To be competent, the user/individual on the job must be able to:
PC4. speak with others using some basic English phrases or sentences
Communication Skills
To be competent, the user/individual on the job must be able to:
PC5. follow good manners while communicating with others
PC6. work with others in a team

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Diversity & Inclusion

To be competent, the user/individual on the job must be able to:
PC7. communicate and behave appropriately with all genders and PwD
PC8. report any issues related to sexual harassment
Financial and Legal Literacy
To be competent, the user/individual on the job must be able to:
PC9. use various financial products and services safely and securely
PC10. calculate income, expenses, savings etc.
PC11. approach the concerned authorities for any exploitation as per legal rights and laws
Essential Digital Skills
To be competent, the user/individual on the job must be able to:
PC12. operate digital devices and use its features and applications securely and safely
PC13. use internet and social media platforms securely and safely
Entrepreneurship
To be competent, the user/individual on the job must be able to:
PC14. identify and assess opportunities for potential business
PC15. identify sources for arranging money and associated financial and legal challenges
Customer Service
To be competent, the user/individual on the job must be able to:
PC16. identify different types of customers
PC17. identify customer needs and address them appropriately
PC18. follow appropriate hygiene and grooming standards
Getting ready for apprenticeship & Jobs
To be competent, the user/individual on the job must be able to:
PC19. create a basic biodata
PC20. search for suitable jobs and apply
PC21. identify and register apprenticeship opportunities as per requirement

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. need for employability skills

KU2. various constitutional and personal values
KU3. different environmentally sustainable practices and their importance
KU4. Twenty first (21st) century skills and their importance
KU5. how to use basic spoken English language
KU6. Do and dont of effective communication
KU7. inclusivity and its importance
KU8. different types of disabilities and appropriate communication and behaviour towards PwD
KU9. different types of financial products and services

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KU10. how to compute income and expenses

KU11. importance of maintaining safety and security in financial transactions
KU12. different legal rights and laws
KU13. how to operate digital devices and applications safely and securely
KU14. ways to identify business opportunities
KU15. types of customers and their needs
KU16. how to apply for a job and prepare for an interview
KU17. apprenticeship scheme and the process of registering on apprenticeship portal

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. communicate effectively using appropriate language

GS2. behave politely and appropriately with all
GS3. perform basic calculations
GS4. solve problems effectively
GS5. be careful and attentive at work
GS6. use time effectively
GS7. maintain hygiene and sanitisation to avoid infection

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Introduction to Employability Skills 1 1 - -

PC1. understand the significance of

employability skills in meeting the job - - - -
requirements

Constitutional values – Citizenship 1 1 - -

PC2. identify constitutional values, civic rights,

duties, personal values and ethics and - - - -
environmentally sustainable practices

Becoming a Professional in the 21st Century 1 3 - -

PC3. explain 21st Century Skills such as Self-

Awareness, Behavior Skills, Positive attitude,
self-motivation, problem-solving, creative
- - - -
thinking, time management, social and cultural
awareness, emotional awareness, continuous
learning mindset etc.

Basic English Skills 2 3 - -

PC4. speak with others using some basic

- - - -
English phrases or sentences

Communication Skills 1 1 - -

PC5. follow good manners while communicating

- - - -
with others

PC6. work with others in a team - - - -

Diversity & Inclusion 1 1 - -

PC7. communicate and behave appropriately

- - - -
with all genders and PwD

PC8. report any issues related to sexual

- - - -
harassment

Financial and Legal Literacy 3 4 - -

PC9. use various financial products and services

- - - -
safely and securely

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC10. calculate income, expenses, savings etc. - - - -

PC11. approach the concerned authorities for

- - - -
any exploitation as per legal rights and laws

Essential Digital Skills 4 6 - -

PC12. operate digital devices and use its

- - - -
features and applications securely and safely

PC13. use internet and social media platforms

- - - -
securely and safely

Entrepreneurship 3 5 - -

PC14. identify and assess opportunities for

- - - -
potential business

PC15. identify sources for arranging money and

- - - -
associated financial and legal challenges

Customer Service 2 2 - -

PC16. identify different types of customers - - - -

PC17. identify customer needs and address

- - - -
them appropriately

PC18. follow appropriate hygiene and grooming

- - - -
standards

Getting ready for apprenticeship & Jobs 1 3 - -

PC19. create a basic biodata - - - -

PC20. search for suitable jobs and apply - - - -

PC21. identify and register apprenticeship

- - - -
opportunities as per requirement

NOS Total 20 30 - -

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National Occupational Standards (NOS) Parameters

NOS Code DGT/VSQ/N0101

NOS Name Employability Skills (30 Hours)

Sector Cross Sectoral

Sub-Sector Professional Skills

Occupation Employability

NSQF Level 2

Credits TBD

Version 1.0

Last Reviewed Date NA

Next Review Date 22/09/2025

NSQC Clearance Date 22/09/2020

Assessment Guidelines and Assessment Weightage

Assessment Guidelines

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each
Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay
down the proportion of marks for Theory and Skills Practical for each PC.

2. The assessment for the theory part will be based on the knowledge bank of questions created by the
SSC.

3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected
elective/option NOS/set of NOS.

4. Individual assessment agencies will create unique question papers for the theory part for each
candidate at each examination/training center (as per assessment criteria below).

5. Individual assessment agencies will create unique evaluations for skill practical for every student at
each examination/ training center based on these criteria.

6. To pass the Qualification Pack assessment, every trainee should score a minimum of 50% of %
aggregate marks to successfully clear the assessment.

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7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

Minimum Aggregate Passing % at QP Level : 50

(Please note: Every Trainee should score a minimum aggregate passing percentage as specified above, to
successfully clear the Qualification Pack assessment.)

Assessment Weightage

Compulsory NOS

National Occupational Theory Practical Project Viva Total

Weightage
Standards Marks Marks Marks Marks Marks

THC/N0233.Perform cleaning
55 70 - 25 150 50
activities

THC/N9901.Communicate
effectively and maintain service 40 40 - 20 100 20
standards

THC/N9903.Maintain
organisational confidentiality 10 10 - 5 25 5
and respect guests’ privacy

THC/N9906.Follow Health,
25 35 - 15 75 20
Hygiene and Safety practices

DGT/VSQ/N0101.Employability
20 30 - - 50 5
Skills (30 Hours)

Total 150 185 - 65 400 100

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Acronyms

NOS National Occupational Standard(s)

NSQF National Skills Qualifications Framework

QP Qualifications Pack

TVET Technical and Vocational Education and Training

HACCP Hazard Analysis and Critical Control Point

PPE Personal Protective Equipment

ISO International Organization for Standardization

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Glossary

Sector is a conglomeration of different business operations having

similar business and interests. It may also be defined as a distinct
Sector
subset of the economy whose components share similar characteristics
and interests.

Sub-sector is derived from a further breakdown based on the

Sub-sector
characteristics and interests of its components.

Occupation is a set of job roles, which perform similar/ related set of

Occupation
functions in an industry.

Job role defines a unique set of functions that together form a unique
Job role
employment opportunity in an organisation.

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the
Occupational
Knowledge and Understanding (KU) they need to meet that standard
Standards (OS)
consistently. Occupational Standards are applicable both in the Indian
and global contexts.

Performance Criteria Performance Criteria (PC) are statements that together specify the
(PC) standard of performance required when carrying out a task.

National
NOS are occupational standards which apply uniquely in the Indian
Occupational
context.
Standards (NOS)

QP comprises the set of OS, together with the educational, training and
Qualifications Pack
other criteria required to perform a job role. A QP is assigned a unique
(QP)
qualifications pack code.

Unit code is a unique identifier for an Occupational Standard, which is

Unit Code
denoted by an ‘N’

Unit title gives a clear overall statement about what the incumbent
Unit Title
should be able to do.

Description gives a short summary of the unit content. This would be

Description helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.

Scope is a set of statements specifying the range of variables that an

Scope individual may have to deal with in carrying out the function which have
a critical impact on quality of performance required.

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Knowledge and Understanding (KU) are statements which together

Knowledge and specify the technical, generic, professional and organisational specific
Understanding (KU) knowledge that an individual needs in order to perform to the required
standard.

Organisational context includes the way the organisation is structured

Organisational
and how it operates, including the extent of operative knowledge
Context
managers have of their relevant areas of responsibility.

Technical knowledge is the specific knowledge needed to accomplish

Technical Knowledge
specific designated responsibilities.

Core skills or Generic Skills (GS) are a group of skills that are the key to
learning and working in today’s world. These skills are typically needed
Core Skills/ Generic
in any work environment in today’s world. These skills are typically
Skills (GS)
needed in any work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.

Electives are NOS/set of NOS that are identified by the sector as

contributive to specialization in a job role. There may be multiple
Electives
electives within a QP for each specialized job role. Trainees must select
at least one elective for the successful completion of a QP with Electives.

Options are NOS/set of NOS that are identified by the sector as

Options additional skills. There may be multiple options within a QP. It is not
mandatory to select any of the options to complete a QP with Options.

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