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Resume - Muhammad Azrai Bin Roslan

Muhammad Azrai Bin Roslan is a content moderator analyst at Concentrix, specializing in reviewing YouTube videos for compliance with content policies. He has a background in customer service and financial advising, with experience in various roles across multiple organizations. His educational qualifications include a Bachelor's degree in Customer Service and a Diploma in Office Management and Technology.

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Zulfadhli Afiq Nordin
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61 views2 pages

Resume - Muhammad Azrai Bin Roslan

Muhammad Azrai Bin Roslan is a content moderator analyst at Concentrix, specializing in reviewing YouTube videos for compliance with content policies. He has a background in customer service and financial advising, with experience in various roles across multiple organizations. His educational qualifications include a Bachelor's degree in Customer Service and a Diploma in Office Management and Technology.

Uploaded by

Zulfadhli Afiq Nordin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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MUHAMMAD AZRAI BIN ROSLAN

muhammadazrairoslan.89@gmail.com | +012 6226 371 | Putrajaya,


W.P, 62100

PROFILE

I am a highly focused and result-oriented content moderator analyst at Concentrix, my tasked entails in engaging live video
content from YouTube under a Google Project. My excellent analytics and steadfast problem-solving skills enable me to
effectively handle violation and escalation from the content.

In my role, I collaborate with the Subject Matter Expert (SME) and Quality Analyst to determine content that needs to be
approved or terminated. I also play a key role in contributing to decisions with policies that are suitable with content that
comes in.

Being effective in a problem-solving align with critical thinking as a content moderator put me in a great contributor to
organization.

PROFESSIONAL EXPERIENCE

05/2021 – Current Concentrix SGSS SDN.BHD Malaysia [Project: YouTube Google] Kuala Lumpur
Advisor I, Customer Service [Content Moderator]
 Review online videos daily and proceed with necessary action in order to remove offensive,
inappropriate and harmful content.
 Used high analytical thinking skills to determine the right decision for each video review.
 Attended daily team huddle to calibrate high error videos.
 Top performer content moderator – April 2022, January 2023, February 2023

09/2017 – 03/2018 RHB BANK Berhad Kuala Lumpur


Wealth Manager (Sales Division)
 Unit Trust Investment – from fixed price of ASB to variable price of Mutual Fund under RHB
Investment Portfolio
 Private Retirement Scheme (PRS) RHB 3rd party pension fund 
 Other products like Credit Cards, Personal Loan, ASB, deposits for RHB Bank
 Maintained customer-bank relationship with forward-thinking strategies focused on
addressing customer needs and resolving concerns.

04/2016 – 08/2017 MAYBANK Berhad Selangor


Personal Financial Advisor (Sales Team)
 Passed the exam and acquired all 4 investment licenses from Maybank (TBE, FIMM, CEILI, PCE) to
legally sell Maybank products.
 Insurance and Insurance and Takaful (Etiqa) Life & General Insurance Takaful Other
products like Credit Card, Personal Loan, ASB, deposits for Maybank.

11/2013 – 08/2016 Prudential Assurance Kuala Lumpur


Assistant Manager (Medical Data Entry Team)
 My responsibilities are to assist the data entry team along with claimant department any issues
about claims and payment from hospital to Prudential.
 Ensuring any data entry is key-in properly so finalized claimed can be done.

Other Notable Jobs : HTT Technologies (Data Entry Team)
Wellcome PC, Wangsa Walk Outlet (Sales Team)
Kementerian Pertahanan Malaysia, Jln Semarak (Storekeeper)
Pizza Hut Tmn. Permata (Kitchen Crew)
Celcom Retail (Sales Team)

EDUCATION
5/2011 – 03/2013 University Teknologi Mara (Puncak Alam Campus) Selangor
Bachelor of Degree in Customer Service (Human Resources Specialization)
 Final CGPA: 2.97/4.00
 Committee for UiTM Puncak Alam Kolej

12/2007 – 03/2010 University Teknologi Mara (Seri Iskandar, Perak) Perak


Diploma of Office Management and Technology
 Final CGPA:2.96/4.00
 Treasurer for Kolej Dahlia in UiTM Perak



 
ADDITIONAL INFO
Strength: Able to grasp a new knowledge to be apply on organization, top performer for Child Safety
department for current past 2 months
Passed 4 Maybank and Bank Negara Exams in short period of timeto perform and work
with Maybank.
Ability to communicate tactfully as a Team Player with internal andexternal networking
based on current and past working experience, Concentrix, RHB Bank, Maybank and
Prudential
Career Obj: To excel in organization and my main priority is to gain knowledge in order to be more
competitive in an ever-challenging organization world.
Vision: To become one of the top contributors to Malaysian society by companythat I represent
through 10 to 20 years of my career.
Mission: To structure my personal plan for enhancing my career in line withOrganization
Objective and Goals.
Training & Courses Attended/Certifications: Takaful Basic Examination / TBE (2016),
Pre-Contract Examination Insurance agent / PCE (2016)
Certified Examination – Investment Link / CEILI (2017)
Federation of Investment Managers Malaysia / FIMM (2017)

REFERENCE
 Pn. Norshahidah Bte Abd. Rashid
Maybank Sentul Raya Branch Manager
Norshahidah.ar@maybank.com
019 – 3146 089

 Dr. Shamsudin Bin Wahab


Senior Lecturer UiTM PuncakAlam
019 – 9040 180

 Aliza Bte Ali


Human Resource Manager (Prudential Eifel Consultation and Training)
012 – 9344 094

 Siva Sanggari A/P Jansan


Team Leader of Child Safety Department (Google Project)
010-8895774

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