TC3846-2

C37.94 over IP

User Guide
MNL-38462-03-00
All Rights Reserved
Copyright© 2010 to 2019 by TC Communications. Products described in this publication are
protected by one or more U.S. and foreign patents.

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Record of Revisions
Revision Date Description of Changes

3.0 09/18/19 Update figures to match the latest version of production

TC Communications
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Irvine, California U.S.A. 92614
Tel. (949) 852-1972
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Website: tccomm.com

ii TC3846-2 Rev 3.0 User Manual

TABLE OF CONTENTS
1 Introduction
1.1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.2 Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.2.1 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.2.2 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.2.3 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.2.4 Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.2.5 Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.2.5.1 Application: Teleprotection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.2.6 Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.2.7 Administration and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.3 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1.3.1 Default Software Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
1.3.2 Environmental & EMI Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

2 Installation
2.1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.2 Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.3 Mechanical Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2.4 Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
2.4.1 Console Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
2.4.2 C37.94 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
2.4.3 FastEthernet Front Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
2.5 Dry Contact Alarm Relay (DCAR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

3 Quick Start Guide

3.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.2 Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.3 Setup and Configuration Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

4 Management through the Web

4.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.2 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.3 Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4.3.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
4.3.2 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4.3.2.1 System > General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4.3.2.2 System > Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
4.3.3 IP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
4.3.3.1 IP Information > Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
4.3.3.2 IP Information > Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
4.3.4 Management Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
4.3.4.1 Management Security > General Settings. . . . . . . . . . . . . . . . . 4-10
4.3.4.2 Management Security > Access Management . . . . . . . . . . . . . 4-11
4.3.4.3 Management Security > AAA . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
4.3.4.3.1 Management Security > AAA > RADIUS . . . . . . . . . . . . . . . 4-13
4.3.4.3.2 Management Security > AAA > TACACS+ . . . . . . . . . . . . . 4-13
4.3.5 Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

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TABLE OF CONTENTS
4.3.6 Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
4.3.7 SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
4.3.7.1 SNMP > General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
4.3.7.2 SNMP > SNMPv3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
4.3.8 Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
4.3.9 C37.94 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
4.3.9.1 C37.94 > Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
4.3.9.1.1 Diagnostic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
4.3.9.2 C37.94 > Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
4.3.9.2.1 Port Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
4.3.10 Port Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
4.3.11 Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40
4.3.11.1 Quality of Service > Ingress (Rx). . . . . . . . . . . . . . . . . . . . . . . . 4-40
4.3.11.1.1 Quality of Service > Ingress (Rx) > Default Priority . . . . . . . 4-40
4.3.11.1.2 Quality of Service > Ingress (Rx) > Rate Limit . . . . . . . . . . . 4-41
4.3.11.2 Quality of Service > Egress (Tx) . . . . . . . . . . . . . . . . . . . . . . . . 4-42
4.3.11.2.1 Quality of Service > Egress (Tx) > Queue Scheduler . . . . . 4-42
4.3.11.2.2 Quality of Service > Egress (Tx) > Rate Limiting . . . . . . . . . 4-42
4.3.11.3 Quality of Service > Management . . . . . . . . . . . . . . . . . . . . . . . 4-43
4.3.12 Virtual LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-44

5 Command Line Interface (CLI)

5.1 Using CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
5.1.1 User EXEC Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
5.1.2 Privileged EXEC Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
5.1.3 Global Configuration Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
5.1.4 C37.94 Interface Configuration Mode . . . . . . . . . . . . . . . . . . . . . . . . 5-5

6 Troubleshooting
6.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
6.2 Strategy for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
6.2.1 Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
6.3 Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
6.3.1 Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
6.3.2 Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
6.3.3 Component Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
6.3.3.1 Rackmount Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
6.3.3.2 Card Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
6.3.3.3 Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
6.4 Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
6.4.1 Using Front Panel Indicator LEDs For Diagnostics. . . . . . . . . . . . . . 6-8
6.4.1.1 Power-up LED Verification Sequence . . . . . . . . . . . . . . . . . . . . . 6-9
6.4.1.2 Power Source A and B (PWR) . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
6.4.1.3 Power On (Vcc) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
6.4.1.4 Back Panel Connection (BP) . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
6.4.1.5 Alarm Indication (ALM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
6.4.1.6 Management Status (MGM) . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
6.4.1.7 Buffer Underrun (BU). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

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TABLE OF CONTENTS
6.4.1.8 Packet Loss (PL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
6.4.1.9 C37.94 Panel Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
6.4.2 Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
6.5 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
6.5.1 Default Software Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
6.5.2 Resolving Software Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
6.5.2.1 Ethernet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
6.5.2.2 Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16

Appendix A Latency Modes

A.1 Latency Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Appendix B Return Policy

B.1 Return Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
B.1.1 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
B.1.2 Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Appendix C Safety
C.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
C.2 Certified Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
C.2.1 Qualification Requirements for Personnel . . . . . . . . . . . . . . . . . . . . C-1
C.2.2 National and International Safety Regulations . . . . . . . . . . . . . . . . . C-1
C.2.3 Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
C.3 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
C.3.0.1 General Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
C.3.0.2 Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3
C.3.0.3 Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3
C.4 Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3

TC3846-2 Rev 3.0 User Manual TOC-3

Chapter 1 Introduction

1.1 General Information

This manual is intended to describe the features and functionality in addition
to aiding in the planning, configuring, commissioning, and maintaining of
TC3846-2 C37.94 interface card.

1.2 Product Description

The TC3846-2 is a member of the JumboSwitch® product family and is ideal
for applications where C37.94 services need to extended across existing
Layer 2/3 networks. The TC3846-2 achieves minimal end-to-end processing
delay (latency) by using high performance buffering and forwarding
technology.
• Signals can be carried over a JumboSwitch® network
• Extends 1 to 2 channel C37.94 connections

1.2.1 Front Panel

Card ejector

Reset button
Alarm Cut-off
FastEthernet port
Console port

2x C37.94 ports

Rackmount installation
screw

Figure 1-1 TC3846-2 2-Port C37.94 over IP Card

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Chapter 1 Introduction Product Description

ALM – indicates alarm status

PWR A – indicates Power A supply
Red LED Status PWR B – indicates Power B supply
X Solid: alarm is on.
Green LED Status
X Steady Flash: diagnostic mode. X Solid: power is being supplied.
X Off: alarm is off. X Off: power is not being supplied.

BU – indicates buffer under-run Vcc – indicates 5 VDC voltage to card

Green LED Status Green LED Status
X Flash: buffer under-run occurred. X Solid: 5 VDC is good.
X Off: normal operating mode. X Off: No 5 VDC is supplied.

PL – indicates packet loss BP – indicates back connection status

Green LED Status Green LED Status
X Flash: packet loss occurred. X Solid: communication is established.
X Off: normal operating mode. X Flash: Tx/Rx activity detected.
X Off: no communication established.
MGM – indicates management status
Green LED Status
X Solid: managed by MGMT card.
X Steady Flash: card is booting. 10/100M RJ-45 Ethernet Port
X Quick Flash: Flash operation in progress.
D (Duplex) – indicates duplex of port
X Off: Card is standalone.
Yellow LED Status
X Solid: full duplex.
C37.94 Ports X Off: half duplex.

SIG – indicates the signal status L (Link) – indicates link and activity
Green LED Status Green LED Status
X Solid: signal detected. X Solid: link is established.
X Off: port is disabled. X Flash: link activity detected.
X Off: port not connected.
Amber LED Status
X Solid: local loopback enabled.
X Flashing: no signal detected.
X Off: local loopback disabled.

LINK – indicates the link status

Green LED Status
X Solid: synced.
X Off: no sync.

Amber LED Status

X Solid: remote loopback enabled.
X Off: remote loopback disabled.

Figure 1-2 TC3846-2 LED Definitions

Complete LED behaviors are listed in their corresponding

NOTE sections in 6.4.1 Using Front Panel Indicator LEDs For Diagnostics,
on page 6-8.

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Chapter 1 Introduction Product Description

1.2.2 Hardware
This card has the following:
• Alarm Cut-Off (ACO) button
• Serial Console port
• Gigabit back port/connector
• FastEthernet front port
• Two multimode or single mode fiber ports for C37.94
• Temperature Options (-20°C to +70°C or -40°C to +80°C)

1.2.3 Features
This card has the following features:
• C37.94 N=1 and N=12 modes
• Local and Remote Loopback (for troubleshooting)
• Virtual LAN (VLAN)
• Quality of Service (QoS)
• SNMP v1, v2c, v3
• CLI through serial or Telnet
• HTTPS and SSH support
• RADIUS and TACACS+
• Authentication, Authorization & Accounting (AAA)
• Unit alarms
• Syslog

1.2.4 Compliance
This card complies with the following standards:
• IEEE 802.3 and 802.3u
• IEEE 802.1p and 802.1Q
• IEC Standard 61850-3
• IEEE 1613 and NEMA TS-2

1.2.5 Applications
Typical applications center around extending C37.94 signals across IP
networks. For example, the TC3846-2 is typically used in applications where
there is a need to extend protection relays using C37.94 signals Layer2/3 IP
networks.

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Chapter 1 Introduction Product Description

1.2.5.1 Application: Teleprotection

Specially designed to meet stringent real time requirements for protective
relay communications in the power utility industry, the TC3846-2 C37.94
Interface card can perform at less than 3 msec latency, through an Ethernet
network. The TC3846-2 achieves minimal end-to-end processing delay
using high-performance buffering and forwarding technologies. This extreme
low latency is irrespective of the protocol used, and is unaffected by the
number of nodes in between.

Figure 1-3 Typical Teleprotection Application Using TC3846-2 C37.94

1.2.6 Environment
The standard operating temperature of the card falls within most
environmental conditions (i.e. -20°C to +70°C). However, the TC3846-2 is
also offered with an extreme temperature option for harsher conditions (i.e. -
40°C to +80°C).

1.2.7 Administration and Management

The TC3846-2 can be remotely managed through the following features:
• Web-based graphical user interface (WebUI)
• Command-line interface (CLI)
• Simple Network Management Protocol (SNMP)

These interfaces can be protected using included security features such as:
• User privileges
• HTTPS, SSH, SNMPv3
• RADIUS and TACACS+
• AAA

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Chapter 1 Introduction Product Description

1.3 Specifications
Data Rates
Front port 10/100 Mbps
Back port/connector 10/100/1000 Mbps

Capacity
Ethernet 1 back port (standalone only)
1 front port
C37.94 2 fiber pairs

C37.94
Fiber Connectors Multimode or Single Mode ST

Ethernet
Ethernet Standards IEEE 802.3, 802.3u
Ethernet Connectors RJ-45

Visual Indicators
System LEDs PWR A/B, Vcc, BP, ALM, BU, PL, and MGM
Signal LED Signal Status
Link LED Link/Sync Status

Power
Standard 12 VDC, 24 VDC, -48 VDC, 125 VDC, 110-240
VAC
Power Consumption <10W

General Data
Weight (0.50 kg) 1.10lbs
Physical Dimensions
Height (3.89 cm) 1.53 inches
Width (18.54 cm) 7.3 inches
Depth (24.87 cm) 9.79 inches

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Chapter 1 Introduction Product Description

1.3.1 Default Software Configuration

Network Management (WebUI, CLI, SNMP)

Configuration Default
IP Address 192.168.1.1 - 1S & 1U (i.e. TCRM199i) chassis
192.168.1.X - for TC3850 2U, 1U (i.e. TCRM199)
& 2S chassis, X is the slot number
192.168.1.Y - for 4U & TC3840 2U chassis,
Y is the slot number + 1
Subnet Mask 255.255.255.0
Default Gateway 0.0.0.0
Username admin
Password admin

C37.94
Configuration Options Default
Ports Enabled, Disabled Disabled
N-Mode N=1, N=12 N=12

Ethernet
Configuration Options Default
Ports Enabled, Disabled Enabled
Speed/Duplex Auto, 1000 Mbps Full, Auto-Negotiation
100Mbps Full/Half, 10Mbps
Full/Half
Priority 0-7 0

SNMP
Configuration Options Default
Version SNMPv1, v2c, v3 SNMPv2c

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Chapter 1 Introduction Product Description

1.3.2 Environmental & EMI Compliance

p g y

TC Communications - JumboSwitch Type Test and Levels

Test Industrial Standards
Power Supply Unit (PSU) RJ-45 & Signal

Low Temperature Use IEC 61850-3, IEEE 1613, NEMA TS-2

Temperature/Humidity

IEC 60068-2-1; Ae; -40°C; 16 hour

Low Temperature Storage IEC 61850-3, IEEE 1613, NEMA TS-2

High Temperature Use IEC 61850-3, IEEE 1613, NEMA TS-2 IEC 60068-2-2; Be; +80°C; 16 hour

High Temperature Storage IEC 61850-3, IEEE 1613, NEMA TS-2 IEC 60068-2-2; Bd; +85°C; 16 hour

Damp Heat IEC 61850-3, IEEE 1613, NEMA TS-2 IEC 60068-2-30; Db; +55°C; 95%; 96 hours
Mechanical

Vibration IEC 61850-3, IEEE 1613, NEMA TS-2 IEC 60068-2-6; Fc; 3 - 150 Hz; 7.5 mm; 2 g; 10 sweeps per axis

Shock IEC 61850-3, IEEE 1613, NEMA TS-2 IEC 60068-2-27; Ea; 30g; 11ms

Electrostatic Discharge Immunity IEEE 1613 IEC 61000-4-2; 8kV contact; 15 kV air
ElectroMagnetic Compatibility

Radiated RF Immunity IEC 61850-3, IEEE 1613 IEC 61000-4-3; 80 MHz - 2000 MHz; 10 V/m; AM 80% 1 kHz

EFT/Burst Immunity IEC 61850-3, IEEE 1613 IEC 61000-4-4; 4 kV CM; TM IEC 61000-4-4; 4 kV CM; TM

Surge Immunity IEC 61850-3 IEC 61000-4-5; 4 kV LG; 2 kV LL IEC 61000-4-5; 4 kV LG; 2 kV LL

IEC 61000-4-6; 150 kHz - 80 MHz; IEC 61000-4-6; 150 kHz - 80 MHz;
Conducted RF immunity IEC 61850-3
10 V; AM 80% 1 kHz 10 V; AM 80% 1 kHz

Magnetic Field Immunity IEC 61850-3 IEC 61000-4-8; 50 Hz; 100 A/m cont.; 1000 A/m 1 s

Damped Oscillatory Magnetic

IEC 61850-3 IEC 61000-4-10; 100 kHz; 30 A/m
Field Immunity

Damped Oscillatory Magnetic

IEC 61850-3 IEC 61000-4-10; 1 MHz; 30 A/m
Field Immunity

AC Voltage Dips IEC 61850-3 IEC 61000-4-11; 30% & 100%, 0.5s NA
Power Supply Unit (PSU)

DC Voltage Dips IEC 61850-3 IEC 61000-4-29; 40% & 70%, 0.1s NA
Variations

IEC 61000-4-12; 2.5 kV CM, 1.0 kV IEC 61000-4-12; 2.5 kV CM, 1.0 kV
Damped Oscillatory Wave IEC 61850-3
DM @1MHz DM @ 1MHz

IEC 61000-4-16; 50 Hz; 30 V cont.; IEC 61000-4-16; 50 Hz; 30 V cont.;

Conducted PF CM Voltage IEC 61850-3
300 V 1s 300 V 1s

Conducted Emission IEC 61850-3 CE/FCC/CISPR22 class A CE/FCC/CISPR22 class A

Radiated Emission IEC 61850-3 CE/FCC/CISPR22 class A

Dielectric

Dielectric 50 Hz Test IEEE 1613 IEC 60255-5; 2 kV IEC 60255-5; 0.5 kV

Impulse Voltage Test IEEE 1613 IEC60255-5; 5 kV IEC 60255-5; 5 kV

1-7 TC3846-2 Rev 3.0 User Manual

Chapter 2 Installation

2.1 General Information

The installation section describes how to unpack, inspect and perform initial
mechanical setup of the TC3846-2 unit in a typical network application.

2.2 Unpacking
Before unpacking any equipment:

• Inspect all shipping containers for evidence of external damage caused

during transportation.
• Inspect for damage after it is removed from the container(s).

IMPORTANT Any claims concerning shipping damage should be made

directly to the pertinent shipping agencies. Any discrepancies
should be reported immediately to the Customer Service
Department at TC Communications, Inc. at (949) 852-1973.

To Check the components in each shipment

1. Remove the packing list from the package.

Figure 2-1 Rackmount JumboSwitch® Packaging

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Chapter 2 Installation Mechanical Installation

2. Remove the contents from the box and verify the packing list contents
with the label on the product:
- Product Number
- Serial Number

Figure 2-2 Product Number and Serial Number

If Then

The contents are correct Proceed

The contents are incorrect Contact Customer Service Department at TC

Communications Inc. at (949) 852-1973.

2.3 Mechanical Installation

The TC3846-2 interface card can be mounted in any* of several
JumboSwitch® card cages. The physical installation of the card follows the
same general procedure for any slots designed to accommodate an
interface card:
1. Slide the TC3846-2 module into the JumboSwitch® card cage slot
ensuring that the edges of the green printed circuit board (PCB) are
aligned in the top (or left) and bottom (or right) tracks. See Table 2-1:
JumboSwitch® Card Cage and Slot Assignments for available interface
card slot locations.

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Chapter 2 Installation Mechanical Installation

Top track

Bottom track

Figure 2-3 Card Cage Mounting Track

JumboSwitch connector

Figure 2-4 TC3846-2 Rear Panel Connector

When moving a TC3846-2 interface card from a 1U

(TCRM199), 2S, 2U, or 4U JumboSwitch® chassis to a 1S
NOTE
or 1U (TCRM199i) (or vice versa), please contact TC
Communications for assistance.

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Chapter 2 Installation Mechanical Installation

Table 2-1: JumboSwitch® Card Cage and Slot Assignments

JumboSwitch® Card Cage Slot Assignment

1S Configuration a. For stand-alone use with an interface card

1U Configuration TCRM199:
a. Slot 1 (right slot) is designated for the Main/
Management combo card (TC3840-3)
b. Slot 2 (left slot) is available for use with an
interface card

TCRM199i:
a. Slot 1 (right slot) is available for use with an
interface card
b. Slot 2 (left slot) is available for use with an
interface card

2S Configuration a. Slot 1 (top slot) is designated for the Main/

Management combo card (TC3840-3)
b. Slot 2 (bottom slot) is available for use with an
interface card

TC3840 2U Configuration a. Slot 1 (top right slot) is designated for the Main
card
b. Slot 2 (top left slot) is designated for the
Management card
c. Slot 3 (bottom right slot) and 4 (bottom left slot)
are available for use with interface cards

4U Configuration a. Slot 1 (leftmost slot) is designated for the Main

card
b. Slot 2 is designated for the Management card
c. Slots 3 through 9 (right-most 7 slots) are
available for use with interface cards

TC3850 2U Configuration a. Slot 1 (top slot) is designated for the Main/

Management combo card
b. Slot 2 & 3 (bottom left & right) are available for
use with interface cards

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Chapter 2 Installation Mechanical Installation

2. Always place your fingers at the ends of the front panel, gently pushing
until the connector at the back is fully engaged.

Figure 2-5 Correct Installation Method

• Never force a card into place. If the

card does not readily snap into
position and if you feel resistance,
remove the card and see if there are
NOTE any obstructions.
• Never place pressure in the middle
of the front panel while installing the
card or you may damage the
components.

3. Use a Philips screwdriver to tighten or hand tighten the two rackmount

installation screws.

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Chapter 2 Installation Cabling

2.4 Cabling
The TC3846-2 interface card has 4 ports on the front panel:
• 1x 2.5-mm 9600-baud serial console port
• 2x C37.94 ports
• 1x FastEthernet port

2.4.1 Console Port

This port allows you to manage the unit through CLI using a RS-232 serial
interface.

DB-9 to 2.5 mm Serial Data

Console Cable

2.5mm DB-9

Console 2.5mm Phone Jack Pin Assignment

Tip Tx Data (Out from TC3846-2)
Ring Rx Data (In to TC3846-2)
Sleeve Ground

Serial Console Port Specifications

Baud Rate 9600 bps
Databits 8
Parity None
Stopbits 1
Flow Control None

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Chapter 2 Installation Cabling

2.4.2 C37.94 Ports

These ports are used to connect to end devices using C37.94 multimode or
single mode.

ST multimode
fiber cable for
C37.94
connection

Figure 2-6 ST multimode fiber cable for C37.94

2.4.3 FastEthernet Front Port

This Ethernet port (on the front panel) is mainly used for management using
WebUI, Telnet, SSH or SNMP.

Ethernet Port RJ-45 Pin Assignment

1 - Output, Tx+

2 - Output, Tx-

3 - Input, Rx+

4 - N/A

5 - N/A

6 - Input, Rx-

7 - N/A

8 - N/A

Figure 2-7 RJ-45 Pin Assignments

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Chapter 2 Installation Cabling

2.5 Dry Contact Alarm Relay (DCAR)

A terminal block on the back of the JumboSwitch® chassis provides for the
dry contact relay alarm. This relay may be used in conjunction with an
external device to monitor the condition of the unit.
Connecting to the NC side, the dry contact is normally in the CLOSED
position when not triggered, and any alarm condition will trigger the switch to
the OPEN position. Connecting to the NO side, the dry contact is normally in
the OPEN position, and any alarm condition will trigger the switch to the
CLOSED position.

DCAR Specifications

Max Load Voltage 60V

Continuous Load Current .55A

Peak Load Current 0.2A

Max Power Dissipation 550mW

Power Off Not energized

NOTE Use only uni-directional transmissions.

NOTICE A dry contact is a set of two switch contacts, like a set of contacts
from a relay or from a toggle switch, etc, that has both terminals
available and neither contact is connected to power. (Dry = no power)
The contacts may be normally open (NO - also called form A) or
normally closed (NC - also called form B). Form C would be a SPDT
(single pole double throw) with 3 connections. You can connect the
contact to any type of monitoring device you want, without concern if
the device is already connected to power or any other circuit.

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Chapter 3 Quick Start Guide

3.1 Introduction
The TC3846-2 interface card is designed for quick and easy installation.
After the mechanical installation (see 2.3 Mechanical Installation, on
page 2-2), this quick-start chapter describes how to perform the TC3846-2
unit initial setup in a typical network application. This includes network
cabling and software configuration.

3.2 Procedure
This section will guide you through the basic setup and initialization for a pair
of TC3846-2 interface cards.

To install and configure the units

1. Power up a PC and set the IP configuration:
IP Address: 192.168.1.99
Subnet Mask: 255.255.255.0.
2. Ensure the TC3846-2 interface cards are properly seated in their slots
and powered up.
3. Using a CAT-5e or CAT-6 cable, connect the PC to the Ethernet Port
on the front of the first TC3846-2 interface card.
4. Configure the TC3846-2 interface card.
a. Access the PC web browser and enter in the default IP Address of
the TC3846-2 interface card (see 1.3.1 Default Software Configuration,
on page 1-6) in the address bar. Press enter.
b. Login with username “admin” and password “admin”.
c. From the Navigation Menu left-side panel, click “IP Information” .
Then click the “Settings sub-menu”.
d. In the IPv4 Configuration section, configure the IP address as
192.168.1.30 and the Subnet Mask as 255.255.255.0. Then click
Apply to proceed with the IP address change.
e. Log in to the unit again using the new IP Address, 192.168.1.30.
f. (Optional) From the Navigation menu, click “System Settings” and fill
out the information. This will help you identify the unit later.
g. From the Navigation menu, click “C37.94”, then click the “Settings”
sub-menu.

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Chapter 3 Quick Start Guide Procedure

h. Click the Global tab in the top left corner of the main window.
Configure the “Engine IPv4 Address” as 192.168.1.31, and click
“OK”. The Engine IP Address is used internally by the system and
must be any available IP address in the same subnet as the Unit IP
Address set in Step (d).
i. Change the Port Status of “C37.94 1/1” to Enabled.
Set “Destination IP Address” to 192.168.1.40. Then click “Apply”.
Set the "Tx Clock Source" to Internal or Rx-Line (Looped Timing)
depending on the clock settings of the end devices.
5. Connect the PC to the front Ethernet Port of the second TC3846-2
interface card.
6. Configure the TC3846-2 interface card.
a. Access the PC web browser and enter in the default IP Address of
the TC3846-2 interface card (see 1.3.1 Default Software Configuration,
on page 1-6) in the address bar. Press enter.
b. Login with username “admin” and password “admin”.
c. From the Navigation Menu left-side panel, click “IP Information”.
Then click the “Settings” sub-menu. Make item Step (d).
In the IPv4 Configuration section, configure the IP address as
192.168.1.40 and the Subnet Mask as 255.255.255.0, then click
“Apply” to proceed with the IP address change.
d. Log in to the unit again using the new IP Address, 192.168.1.40.
e. (Optional) From the Navigation menu, click “System Settings” and fill
out the information. This will help you identify the unit later.
f. From the Navigation menu, click “C37.94“, then click the “Settings”
sub-menu.
g. Click the “Global” tab in the top left corner of the main window.
Configure the “Engine IP Address” as 192.168.1.41, and click “OK”.
h. Change the "Port Status" of "Serial 1/1" to “Enabled”.
Set “Destination IP Address” to 192.168.1.30. Then click “Apply”.
Set the "Tx Clock Source" to Ethernet (Recovered).

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Chapter 3 Quick Start Guide Setup and Configuration Verification

3.3 Setup and Configuration Verification

The following procedure helps you determine if there are any corrections to
be made to the setup.

To verify the unit installation

1. Connect the TC3846-2 units and a PC to an unmanaged Ethernet
switch.
2. Connect the C37.94 equipment. If one of the devices' clock setting is
configured as Internal clock, then that device must be connected to the
first TC3846-2.
3. From the Navigation menu, click “C37.94”.
4. In the link status table, make sure that the “Link Status” shows “Link
Established”. If not, start by testing the Ethernet configuration by
pinging between the two units and then check the serial settings.
5. If the “Link Status” shows “Link Established”, then data is flowing
between the two units.
6. Signal and Link statuses can also be verified. If the statuses are not
correct, then check the C37.94 device(s) and connection(s).

Figure 3-1 C37.94 Status

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Chapter 4 Management through the Web

4.1 Introduction
TC Communications’ web-based management is an integrated, user-friendly
interface on-board the TC3846-2. This interface can be accessed through
the Ethernet Port on the back of the unit, or over your IP network.
The web interface can be accessed remotely over your IP network if the
TC3846-2 has been integrated with your local area network using standard
Ethernet cabling.
This reference chapter defines each page’s status, configurations, and
describes the parameters of the options you can choose.

WebUI is supported on the following web browsers:

• Google Chrome
• Mozilla Firefox 4 or later
NOTE
• Microsoft Edge
• Microsoft Internet Explorer 9 or later
• Apple Safari

4.2 Setup
Connect by typing the IP address assigned to the interface card into a web
browser’s address field. Setup, diagnostics, and management is accessible
via HTTP or HTTPS.

To connect a PC

1. Using a CAT-5E or CAT-6 cable, connect the PC to the front, back

Ethernet port (standalone) or any Ethernet port on the JumboSwitch®
network.
2. Access the PC web browser and enter the TC3846-2 IP address.
3. Login with default username “admin” and password “admin” or use the
password and username assigned to you by the administrator.

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Chapter 4 Management through the Web Setup

4.3 Screens
This reference chapter defines each screen in the TC3846-2 interface
card(s) and describes the parameters of the options you can choose with
descriptions of the status and configurations. The Navigation Menu provides
access to the screens that operate the unit. This section begins with a chart
that shows the order in which each screen or page appears.

Web Management Pages

Overview on page 4-3
System on page 4-4
Information on page 4-4
System > Logs on page 4-6
IP Information on page 4-8
IP Information > Status on page 4-8
IP Information > Settings on page 4-9
Management Security on page 4-10
Management Security > General Settings on page 4-10
Management Security > Access Management on page 4-11
Management Security > AAA on page 4-12
Management Security > AAA > RADIUS on page 4-13
Management Security > AAA > TACACS+ on page 4-13
Alarm on page 4-14
Temperature on page 4-17
SNMP on page 4-18
SNMP > General Settings on page 4-20
SNMP > SNMPv3 on page 4-22
Advanced on page 4-27
C37.94 on page 4-33
C37.94 > Status on page 4-33
C37.94 > Settings on page 4-36
Port Control on page 4-39
Quality of Service on page 4-40
Quality of Service > Ingress (Rx) on page 4-40
Quality of Service > Ingress (Rx) > Default Priority on page 4-40
Quality of Service > Ingress (Rx) > Rate Limit on page 4-41
Quality of Service > Egress (Tx) on page 4-42
Quality of Service > Egress (Tx) > Queue Scheduler on page 4-42
Quality of Service > Egress (Tx) > Rate Limiting on page 4-42
Quality of Service > Management on page 4-43
Virtual LAN on page 4-44

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Chapter 4 Management through the Web Setup

4.3.1 Overview
Features and options associated with the TC3846-2 card(s) are located in
the menu area on the left side of the web page display. This area displays
breadcrumb style information of the current option selected and other
available options.
The home page displays the current status of the TC3846-2. It shows the
unit status which includes: uptime, temperature, and power status. The
home page also displays the port status of the card.

Figure 4-1 Home Page

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Chapter 4 Management through the Web Setup

4.3.2 System
This section provides general system-wide information.

4.3.2.1 System > General Settings

Information
This page allows the system administrator to customize the definitions so
that the unit can be readily identified when managing the unit.

Figure 4-2 System Information

Name Label of unit.

Location Location of unit.
Contact Contact information of administrator of unit.
Description #1-3 Additional information regarding the unit.

The name and location will appear on the login and navigation
NOTE
sidebar for convenient identification of the unit.

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Chapter 4 Management through the Web Setup

System Time
This page allows the administrator to configure the system time either
manually or to use Network Time Protocol.

Figure 4-3 System Time

Current Time
Local Time Displays the current local time of the unit.
Time Zone Designates the time zone for the unit.

Network Time Protocol (NTP)

Status Enable and configure time server addresses to allow
the unit to synchronize the time with a server.

Manual Clock Settings

Time Zone Displays the current time zone configured for the unit.
Local Date Manually configure the date of the unit.
Local Time Manually configure the time of the unit.

Changing the system time while using SNMPv3 may

cause the unit to exhibit a "Not in Time Window"
WARNING SNMP authentication error.
Changing the SNMP Engine ID should resolve this
error.
For further information, please refer to Sections
2.2.2, 2.2.3, and 2.3 of RFC 3414 for more details.

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4.3.2.2 System > Logs

The system log maintains a log of events that occur on the unit. Syslog
provides remote access to the system log by sending the log messages to a
Syslog server.

Status
The system log can be viewed from this page.

Figure 4-4 System Log Status

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Chapter 4 Management through the Web Setup

Settings
This page allows for configuration of the Syslog server.

Figure 4-5 System Log Settings

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Chapter 4 Management through the Web Setup

4.3.3 IP Information
This section provides information for IP status and configurations for the
unit.

4.3.3.1 IP Information > Status

This page provides a view of the status of the IP interfaces.

Figure 4-6 IP Status

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Chapter 4 Management through the Web Setup

4.3.3.2 IP Information > Settings

This page provides the ability to add, edit, and remove IP interfaces, as well
as configure the DNS servers and static IP routes of the unit.

Figure 4-7 IP Settings

Using the IPv4 or IPv6 Options dropdown menu, you may assign a static IP
address or obtain an address automatically from the DHCP server.

NOTE DHCP is not recommended for industrial networks.

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Chapter 4 Management through the Web Setup

4.3.4 Management Security

This section provides access to the status and configurations of the
management security features.

4.3.4.1 Management Security > General Settings

This page provides the ability to add, edit, and remove user access, as well
as configure user privileges.

Accessibility configured in the 'Privileges' tab only pertain to the

NOTE Web interface. SNMP accessibility can be found in section 4.3.7
SNMP, on page 4-18.

Figure 4-8 Management Security General Settings

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Chapter 4 Management through the Web Setup

4.3.4.2 Management Security > Access Management

This page provides the ability to configure SSH, HTTPS, and client
restriction rules.

Figure 4-9 Access Management

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Chapter 4 Management through the Web Setup

4.3.4.3 Management Security > AAA

AAA is a basic management security feature that control user accessibility
which include the following:
Authentication - allows for up to 3 different methods for authenticating a user
to manage the unit.
Authorization - uses a TACACS+ server to obtain authorization to access
particular management features on the unit.
Accounting - uses a TACACS+ server managers' uses of management
features.

Figure 4-10 AAA Authentication

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Chapter 4 Management through the Web Setup

4.3.4.3.1 Management Security > AAA > RADIUS

Remote Authentication Dial-In User Service (RADIUS) provides for
centralized authentication of users. This allows multiple network devices to
share the same user authentication rules obtained from a central RADIUS
server.

Figure 4-11 RADIUS

4.3.4.3.2 Management Security > AAA > TACACS+

Terminal Access Controller Access Control System (TACACS) provides for
centralized authentication, authorization, and accounting of users. This
allows multiple network devices to share the same user access rules
obtained from a central TACACS server.

Figure 4-12 TACACS+

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Chapter 4 Management through the Web Setup

4.3.5 Alarm
This page displays the current and previous unit alarm conditions, providing
quick identification of problems. It provides users the ability to enable alarm
features, define alarm trigger criteria, and clear the alarm status. An error is
color-coded red to indicate an alarm condition and green to indicate no
alarm.

Figure 4-13 Unit Alarm General Settings

Unit Alarm Status

Current Displays the current status of the Unit Alarm.
History Displays if the Unit Alarm was triggered since last
cleared.
Alarm Cut-Off Silences the Unit Alarm indicators until the next criteria
(ACO) triggers the alarm.

Unit Alarm Settings

Staus Enable or disable the Unit Alarm.
Buzzer Enable or disable the alarm buzzer (audio indicator)
when the Unit Alarm has been triggered.
Dry Contact Enable or disable the alarm relay (remote indicator)
when the Unit the Alarm has been triggered.
Action Active the ACO or clear the alarm history.

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Chapter 4 Management through the Web Setup

NOTE Dry Contact will not be triggered when in rackmount mode.

Unit Alarm Criteria

Unit Alarm Criteria are defined by selecting the Criteria tab from the Unit
Alarm page. This action will bring up the Unit Alarm Criteria page where the
user may select the alarm criteria to be monitored by enabling the
associated check box. Criteria are divided into categories, which include:
• Ethernet
• Temperature
• Power
• Serial

Figure 4-14 Unit Alarm Criteria

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Chapter 4 Management through the Web Setup

Unit Alarm Details

Unit Alarm Details display what alarm criteria are currently triggering the Unit
Alarm. A history of the criteria that triggered the Unit Alarm since last
cleared can also be viewed from this page.

Figure 4-15 Unit Alarm Details

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Chapter 4 Management through the Web Setup

4.3.6 Temperature
This page provides configurations for the temperature thresholds of the unit.

Figure 4-16 System Temperature Settings

System Temperature
Temperature Displays the current temperature of the system.
Low Threshold The low threshold used to trigger the Unit Alarm when
the system temperature is below this threshold.
High Threshold The high threshold used to trigger the Unit Alarm when
the system temperature is above this threshold.

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4.3.7 SNMP
Simple Network Management Protocol (SNMP) is used in network
management systems to monitor network-attached devices for conditions
that warrant administrative attention. The SNMP settings consist of two
sections: Access Rights and Traps.

• Access Rights are the privileges granted to the clients when using an
SNMP Manager.
• Traps are alerts that are sent when a specific event occurs (see Table 4-
1: TC3846-2 SNMP Trap Table, on page 4-18).

The TC3846-2 interface card(s) comes standard with a built-in SNMP agent.
With TC Communications products:
• It is recommended using TCView® - a comprehensive network
management system specifically tailored for the JumboSwitch®
platform. See the TCView® user manual for more information.
• The MIB file that TC provides may be used on any third party SNMP
management software.

Table 4-1: TC3846-2 SNMP Trap Table

Generic Specific Name Description
ID ID
3 N/A Link Up When the Ethernet port goes from Not
Connected to Connected.
2 N/A Link Down When the Ethernet port goes from
Connected to Not Connected.
0 N/A Cold Start When the unit has been rebooted by
unplugging power.
1 N/A Warm Start When the unit has been rebooted
using software.
4 N/A Authentication When the user attempts to log into the
unit through SNMP with an incorrect
community string (v1/v2c) or
username or password (v3).

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Table 4-1: TC3846-2 SNMP Trap Table

Generic Specific Name Description
ID ID
6 6 Unit Alarm When the Unit Alarm goes from Off to
On or Off to Flashing (1st time only).
12 Power Alarm When the Unit Alarm is triggered by a
power trigger.
13 Temperature When the Unit Alarm is triggered by a
Alarm temperature trigger.
16 Link Status When OAM information changes on a
TDM port.
17 Buffer When a Buffer Underrun event occurs
Underrun on a TDM port.
18 Packet Loss When a Packet Loss event occurs on
a TDM port.
25 C37.94 Port When status changes on a C37.94
Status port.

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4.3.7.1 SNMP > General Settings

Figure 4-17 SNMP Global Configuration

General Settings
Status Enable or disable the SNMP agent on the unit.
Version Configure the agent to run using SNMPv1, SNMPv2c
or SNMPv3.
Traps Global enable or disable of all SNMP traps.
Engine ID Used by SNMPv3 to uniquely identify the agent as an
authoritative SNMP engine.

SNMPv1/v2c Settings
Read-only Passphrase for viewing status and configurations
Community String through SNMP when using v1 or v2c.
Read-write Passphrase for configuring the unit through SNMP
Community String when using v1 or v2c.

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Trap
This page provides for adding, modifying, and removing traphost
destinations for SNMP traps/notifications.

Figure 4-18 SNMP Trap

Name User-configureable label for the traphost.

Version Configure the agent to run using SNMPv1, SNMPv2c
or SNMPv3.
Destination Destination IP address of the traphost.
Port Destination UDP port number of the notifications sent.
User The community string (SNMPv1/v2c) or security/user
name (SNMPv3) of the notifications sent.
Type Indicates if the notification is sent as trap or an inform
(SNMP v2c/v3 only).
Action Add, modify or remove traphosts.

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4.3.7.2 SNMP > SNMPv3

SNMPv3 adds a more complete security mechanism to SNMP that was
previous missing in versions 1 and 2c. It uses the user-based security model
(USM) and view-based access control model (VACM) to provided
authentication, integrity, and encryption to the protocol.

Community
This page provides adding, modifying or removing SNMP v1 or v2c
communities when running as SNMPv3.

Figure 4-19 SNMPv3 Community

Community String The passphrase of the community.

Version SNMP version of the community.
Permission Indicates community as read-only or read-write.
Views SNMP view associated with the community.
Trusted Managers Displays the IP address(es) of the trusted managers
for the community.
Action Add, modify or remove communities.

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User
This page provides adding, modifying or removing SNMPv3 security users.

Figure 4-20 SNMPv3 User

Security/User The name of the security/user.

Name
Type Indicates whether the security/user is local or remote.
Authentication Displays the authentication method of the security/
user.
Privacy Displays the encryption method of the security/user.
Action Add, modify or remove security/users.

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Group
This page provides adding, modifying or removing SNMPv3 groups.
SNMPv3 group assignments for security/users are also done on this page.

Figure 4-21 SNMPv3 Group

Name The name of the group.

Members The community and security/user names of the
members of the group.
Action Add, modify or remove groups.

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Chapter 4 Management through the Web Setup

Access
This page provides adding, modifying or removing SNMPv3 accesses. An
SNMPv3 access associates with a group and adds SNMP accessibility to
the unit.

Figure 4-22 SNMPv3 Access

Group The name of the group the access is associated to.

Model Identifies the security model of the access as SNMPv1,
SNMPv2c, or USM (SNMPv3).
Level Identifies the security level of the access as none,
authentication only, or authentication and privacy
(encryption).
Read View The view associated with the read-only access of the
group.
Write View The view associated with the read-write access of the
group.
Action Add, modify or remove groups' accesses.

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View
This page provides adding, modifying or removing SNMPv3 views that
specify the accessibility to objects supported by unit.

Figure 4-23 SNMPv3 View

Name The name of the view.

Type Indicates the view as allowing (Included) or denying
(Excluded) accessibility to an OID subtee.
OID Tree The object ID of the root of the OID subtree.
Action Add, modify or remove views.

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4.3.8 Advanced
This page provides access to specialized functions. There are icons that link
to functions such as: reboot, display product information, and firmware
upgrade.

Figure 4-24 Advanced Settings

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About
This page provides you with factory information about the
interface card including Product Number, Software Version,
Hardware Version and Hardware Serial Number along with TC
Communications’ contact information.

Figure 4-25 About

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Chapter 4 Management through the Web Setup

Configuration File
This page provides configuration file options for management.
Most configuration changes will saved to the Running
Configuration file and will take effect immediately after being
applied. The Running Configuration must be saved to the Start-
up Configuration to ensure that changes remain in effect every time the unit
goes through a cold or warm start.
The unit’s configurations may be saved and exported to a network location
or other storage device. In this way, it is possible to rapidly restore a failed
card during troubleshooting by loading the saved configuration file into the
unit.

Figure 4-26 Configuration File

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Reboot
This command initiates a reboot of the unit. In the case of a
rack-mounted interface card, the card will reboot without
needing to cycle the entire rack.

Figure 4-27 System Reboot

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Chapter 4 Management through the Web Setup

Restore Defaults
You can use this command to reset the unit to factory default
settings. In the case of a rack-mounted interface card, the card
will reboot this card without needing to cycle the entire rack.

Initiating the Restore Defaults option will reset the card to the default IP
NOTE Address (See 1.3.1 Default Software Configuration, on page 1-6)

Figure 4-28 Restore Defaults

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Firmware
This page provides TC Communications with a method to
continuously improve the JumboSwitch® family of products
through feature and reliability firmware upgrades.

Figure 4-29 Firmware Upgrade

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Chapter 4 Management through the Web Setup

4.3.9 C37.94
This allows you to monitor and configure the C37.94 ports.

4.3.9.1 C37.94 > Status

This page displays each of the C37.94 ports’ statuses.

Figure 4-30 C37.94 Port Status

Port Status
Signal Indicates if the port is detecting a signal from the C37.94
device.
Link Indicates if the port is connected with its destination.

Link Status
Destination IP Indicates the remote unit’s IP address.
Address
Link Status Indicates the virtual connection status.

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4.3.9.1.1 Diagnostic
This feature helps to diagnose possible problems with the unit or on the
network.

Figure 4-31 C37.94 Diagnostic

Latency
Round-Trip Displays the current round-trip latency measurement.
Maximum Displays the maximum round-trip latency measurement
since last cleared.

Diagnostic Counters
Lost Packets Displays the number of packets lost since last cleared.
Buffer Underrun Displays the number of buffer underrun events that have
Events occurred since last cleared.
View Click the icon to view the history of diagnostic
counters.

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Chapter 4 Management through the Web Setup

Diagnostic History

Figure 4-32 C37.94 Diagnostic History

Save Rate Configures the time interval that each history entry is
logged.
Lost Packets Displays, at that time, the accumulation of packets lost
since last cleared.
Buffer Underrun Displays, at that time, the accumulation of buffer
underrun events that occurred since last cleared.

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4.3.9.2 C37.94 > Settings

Global Settings
This page provides the global serial configurations for the unit.

Figure 4-33 C37.94 Global Settings

Current Settings
Engine MAC Displays the MAC address of the serial traffic
Address transmitted.
Engine IPv4 Displays the MAC address of the serial traffic
Address transmitted.
Engine VLAN Displays the VLAN ID of the serial traffic transmitted.
Engine Priority Displays the Class of Service (CoS) priority of the serial
traffic transmitted.

IP Settings
Engine IPv4 Configure the IPv4 address of the serial traffic.
Address
Engine VLAN Configure the VLAN ID of the serial traffic.
Engine Priority Configure the CoS priority of the serial traffic.

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4.3.9.2.1 Port Settings

This page provides the configurations for the C37.94 ports.

Figure 4-34 Serial Port Settings

General Settings
Port Status Enable or disable the port.
Description Enter a label for the port.
Destination IP Configure the management IP address of the remote
Address unit.
UDP Port Configure the UDP port number(s) for the port (shared
with the port on the remote unit).
N-Mode Configure the port to be N=1 or N=12.
Status Trap Enable to receive SNMP traps for every status change
on the port.

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Advanced Settings
Latency Mode Latency Mode refers to 5 predefined values for payload
and jitter buffer sizes.
(See Latency
Modes, on Latency Mode 1 has the lowest latency times, but
page A-1 for requires more bandwidth than the other modes. This
detailed mode also requires a network with low latency.
information)
Latency Mode 5 has longer latency, but uses less
bandwidth and can tolerate a network with longer
delays.
Type of Service Configure the Layer 3 priority for the serial traffic.
(ToS)
Source UDP Configure the UDP port for the port.
Port

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4.3.10 Port Control

This page provides the ability to configure basic port configurations such as
enabling/disabling and speed/duplex.

Figure 4-35 Ethernet Port General Settings

Enabled Enable or disable the port.

Speed/Duplex Select the speed of the port.
Flow Control Enable or disable Flow Control on the port.
Current Status Displays the speed and connection status of the port.

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4.3.11 Quality of Service

Quality of Service (QoS) is a set of features that allow for the control and/or
handling of delay, jitter, bandwidth utilization and packet loss within the
network.

4.3.11.1 Quality of Service > Ingress (Rx)

Ingress features control the handling of packets received into the unit.

4.3.11.1.1 Quality of Service > Ingress (Rx) > Default Priority

This page provides the configuration of the priority of a port.
The Default Priority will only be used to prioritize packets that have do not
already have priorities assigned.

Figure 4-36 QoS Default Priority

Priority Configure the CoS priority of incoming traffic that has

not been prioritized.
Current Status Displays the current priority settings for the port.

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4.3.11.1.2 Quality of Service > Ingress (Rx) > Rate Limit

This page provides control of the rate at which packets are received into the
unit.

Figure 4-37 Ingress Rate Limit Port Settings

Nominal Configure the rate traffic is allowed into the port.

Actual Displays the actual ingress rate limit set on the port.

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4.3.11.2 Quality of Service > Egress (Tx)

Egress features control the handling of packets transmitted out of the unit.

4.3.11.2.1 Quality of Service > Egress (Tx) > Queue Scheduler

Figure 4-38 Queue Scheduler

4.3.11.2.2 Quality of Service > Egress (Tx) > Rate Limiting

This page provides control of the rate at which packets are transmitted out of
the unit.

Figure 4-39 Egress Rate Limit Port Settings

Nominal Configure the rate traffic is allowed going out of the port.
Actual Displays the actual egress rate limit set on the port.

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4.3.11.3 Quality of Service > Management

This page provides QoS configurations for management/control packets.

Figure 4-40 Management QoS Priority Settings

Priority Settings
Class of Service Layer 2 priority for management packets.

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4.3.12 Virtual LAN

Virtual LAN (VLAN) is a feature that allows for isolation and segregation of
traffic on a physical port or device.
A port can be made a member of specific VLANs, which allow that port to be
able to pass traffic on those VLANs.

Current Table
Displays the current VLAN table configurations.

Figure 4-41 VLAN Current Table

Entry Type Select a feature to display the VLAN membership

information for that feature.
VID Displays the VLAN ID for the VLAN.
Name Displays the name of the VLAN.
Port Membership Displays the port members of the VLAN.

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Static Table
Configure the static entries of the VLAN table.

Figure 4-42 VLAN Static Table

Global Settings
VLAN ID Select an existing VLAN, or create a new VLAN to
configure.
Name Configure the name of the VLAN.
State Enable or disable the VLAN entry.
(Currently disabling the VLAN is not supported).

Port Membership
Membership Select the type of member the port will be for the VLAN.
Type

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Port Settings
Configure the VLAN settings for the ports.

Figure 4-43 VLAN Port Settings

Mode Configure the port as Access, Trunk or Hybrid.

Ingress Filter When enabled Ingress Filtering will drop all traffic
tagged with a VLAN the port is not a member of.
Acceptable Configure the port to accept VLAN-tagged, untagged, or
Frame Type all frames into the port.
Egress Policy Configure the port to transmit traffic with or without a
VLAN tag.
PVID Specify the VLAN ID to add to VLAN-untagged traffic
coming into the port. Also known as, Default VLAN ID.

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Chapter 5 Command Line Interface (CLI) Using CLI

Chapter 5 Command Line Interface (CLI)

5.1 Using CLI

This section provides an overview of the command line interface (CLI)
commands and features for configuring and troubleshooting on an RS-232
serial or Telnet interface.

The TC3846-2 CLI is divided into multiple modes. Commands available are
based on the current mode. Common commands include question mark,
exit, and the tab key.

CLI Common Commands

? Shows all available help commands within this menu.

Exit Exits the current mode

Tab Key a. Lists all elements within mode.

b. Completes a partially entered command.

To access the unit using serial console cable

1. Using an RS-232 cable, connect the PC to the TC3846-2 console port.
See Figure 1-1, on page 1-1.
2. Using a terminal program, connect using the following Settings: 9600
baud, 8 data bits, 1 stop bit, and no parity.
3. Login with default username “admin” and password “admin” or use the
password and user name assigned to you by the administrator.
The TC3846-2# prompt appears. You now have established a CLI session.
With a CLI session established, you may review available options and
commands by using the ? help key.

To access the unit using Telnet

If you are unsure about the Settings, contact your network
NOTE administrator. Improper Settings may result in disruption of the
existing network.

1. Power up the PC and access Start/All Programs/Accessories/

Command Prompt from the task bar.
2. Type the command “telnet <TC3846-2 IP address>”.

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 3. Login with default username “admin” and password “admin” or use the
password and username assigned to you by the administrator.

In this example the TC3846-2 that we are connected to has

been assigned the IP address 192.168.1.30. If you do not know
the IP address:
NOTE • Use a RS-232 cable, connect the PC to the unit through the
console port.
• Use a terminal program and connect to the unit.
• Login with default username “admin” and password “admin”

You now have established a telnet or console session with the TC3846-2.

With a telnet or console session established, you can review available

options and commands by accessing the ? help key.

• To access any of the help options, syntax is case and

context sensitive. Type commands exactly as they appear in
NOTE the menu.
• The Telnet default timeout interval is two minutes.

The CLI command mode structure is hierarchical, and each mode supports
a set of specific commands. This section describes the most common of the
many modes that exist.

5.1.1 User EXEC Mode

In this mode, the user can perform basic tests and display device status.

Figure 5-1 CLI User EXEC Mode

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Chapter 5 Command Line Interface (CLI) Using CLI

5.1.2 Privileged EXEC Mode

In this mode, the user can execute commands, such as
• Issue show commands.
• Upgrade the firmware of the device.
• Reload the device.
• Manage device configuration files.

Figure 5-2 CLI Privileged EXEC Mode

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5.1.3 Global Configuration Mode
In this mode, the user can configure the TC3846-2 on a board level.

Figure 5-3 CLI Global Configuration Mode

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5.1.4 C37.94 Interface Configuration Mode

In this mode, the user can configure each serial port of TC3846-2 interface
card(s).

Figure 5-4 CLI Serial Interface Configuration Mode

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Chapter 6 Troubleshooting

6.1 Introduction
Troubleshooting involves a systematic approach to isolate a probable cause
and then determine the action needed to fix the problem. This process
usually reveals several possible causes and solutions. Select the most
probable cause and test the solutions. This chapter has several sections to
aid the technician in troubleshooting problems or errors.
• The first step is to use the LED front panel indicators for power, serial
connections, and operation alarms. See Power-up LED Verification
Sequence on page 6-9 and Using Front Panel Indicator LEDs For Diagnostics
on page 6-8.
• The second step is using TC Communications’ web management
application which shows alarm conditions and error messages.
• The third step is to inspect mechanical connections. This may involve
cables or equipment the TC3846-2 is connected to such as the
JumboSwitch® backplane, Ethernet switches, etc.

6.2 Strategy for Troubleshooting

A good troubleshooting strategy involves a systematic approach that starts
with:

• isolating the problem.

• determining the likely causes.
• implementing a solution to the problem.
This manual does not cover every possible problem. The intent is to guide
you to possible solutions for both specific and common problems.

If the problem is too complex for the instructions contained in

NOTE this chapter, call TC communications customer service for
assistance.

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Chapter 6 Troubleshooting Strategy for Troubleshooting

Troubleshooting strategy:
a. Determine the most likely category of the failure.
b. Read the manual for suggestions on possible causes and solutions.
c. Test the most likely causes and solutions to eliminate the obvious
(example: swap out bad cables, use a DVM to test input voltages,
swap out a card with a known good card).
d. If you have more than one TC3846-2, does the problem occur on more
than one unit?
e. If one unit works properly and another does not, test the suspected
component to determine if the problem repeats itself.

The following approach helps narrow the scope of the problem:

• Did the change come on suddenly or gradually in terms of passing the
threshold of acceptable performance?
• Determine whether the problem was caused by the unit, or, for
example, by a change in any of the Settings. Also, look outside the
system for possible problem causes (e.g. UPSs, power supplies, fax
machines, telephone handsets, etc.)
• Was a unit replaced and the original Settings not duplicated exactly on
the replacement unit?
• Is the problem limited to one unit, or has it shown up on many?
• Did the problem develop after a string of quick-fix failures?
• Perform the following:
a. Document any event that preceded the failure or error.
b. Check the list of Common Problems on page 6-3 and determine if the
problem is consistent with the items listed.
c. If you have SNMP management software, review the data to
determine when the event occurred and if there were any prior
warnings.

Do not, for any reason, open the TC3846-2 unit. If you

suspect any problems with the unit, contact the Technical
Support Department at TC Communications, Inc. for
NOTE
assistance. If the unit is opened without prior authorization
from TC Communications, it will result in the loss of
warranty.

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Chapter 6 Troubleshooting Mechanical

6.2.1 Common Problems

Most problems can be grouped in the following categories:

• Mechanical on page 6-3

- Environment on page 6-3
- Cabling on page 6-4
- Component Replacement on page 6-4
• Electrical on page 6-8
- Fuses on page 6-14
• Software on page 6-15

6.3 Mechanical
This section will inform you about the types of problems associated with
environmental or cabling issues that lead to replacing and installing the
component or rack.

6.3.1 Environment
The location and the environmental condition can contribute to problems
encountered with system operation.

Environmental Errors
Symptoms Possible Cause Actions
Intermittent signal or Indications of a damaged a. See Home Page, on page 4-3 to
power loss with an cable or connectors. verify condition.
alarm. b. Replace the cables.

• If copper cable(s) connected to the TC3846-2 unit(s)

are located outside buildings or enclosures (even at
minimal distances), the TC3846-2 units may be
damaged by lightning and/or electrical power surges.
• Adding protective devices (surge suppressors/lighting
protectors) to each copper cable that is exposed to
NOTE potential lightning strikes or power surges is highly
recommended.
• Please be aware that adding such protective devices
can't guarantee 100 percent protection for connected
electronic equipment. You should contact a
professional lightning/surge protection consultant for
specific questions regarding your application.

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Chapter 6 Troubleshooting Mechanical

6.3.2 Cabling
There are C37.94 ports on the front panel where the fiber is used. The
connector is the weak point in any fiber cable. Care should be used when
handling the cable to prevent over-bending that may stress the connector.

Cables
Symptoms Possible Cause Actions
• Intermittent signal with The port is not working. Try the following steps;
an alarm. The cable has been damaged • See Home Page, on page 4-3
• Front panel LED is Off. internally. and check for status.
The connector is damaged or • Inspect for physical damage.
the plug is fouled with • Use a DVM to test the cable
contamination. signal output at the connector.
• Replace the cable with a
known good cable.
Intermittent signal or Indications of a damaged cable a. See Home Page, on
power loss with an or connectors. page 4-3 to verify signal
alarm. loss.
b. Replace the cables.

6.3.3 Component Replacement

If a JumboSwitch® component fails or is physically damaged and must be
replaced, there are a few procedures to follow.

6.3.3.1 Rackmount Cards

Installing a card into the rack or housing is a simple procedure. Never force
a card into place. If the card does not readily snap into position and you feel
resistance, remove the card and inspect the connector rack or housing.

JumboSwitch connector

Figure 6-1 Rackmount Back Panel Connector

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Chapter 6 Troubleshooting Mechanical

Card or Component
Symptoms Possible Cause Actions
The card will not snap The connector pins are bent. Inspect the card for damage.
into place during The edge of the card is Replace the card or
installation. damaged. component if required. See
Component Replacement, on
The rack is bent or the track is page 6-4.
out of alignment.
The connector is damaged or
fouled.
The card ejector is N/A While this will not interfere with
broken. the performance of the card, it
is best to return the card to TC
Communications for repairs to
prevent possible mishandling.
See Card Replacement, on
page 6-5 and after the
retaining screws are loosened,
pull with equal force on both
knobs to remove the card.

6.3.3.2 Card Replacement

The TC3846-2 power supply does not have to be powered down before
removing any of the components (you can hot-swap the cards).

To remove the components from the housing

1. Identify and record any cables and their locations in the card cage.
2. Loosen the two mounting screws located on the front faceplate. See
Figure 6-2, on page 6-6.
3. Use the card ejector to disconnect the back connector from the card
cage or housing.
4. Slide the TC3846-2 card out of the JumboSwitch® card cage or
housing.

To install the components into the housing

1. Slide the card into the empty JumboSwitch® card cage ensuring that
the edges of the PCB are aligned in the top and bottom track. See Table
2-1: JumboSwitch® Card Cage and Slot Assignments, for slot assignments.

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Chapter 6 Troubleshooting Mechanical

Top track

Bottom track

Figure 6-2 Card Cage Mounting Track

2. Always place your fingers at the ends of the front panel, gently pushing
until the connector at the back is fully engaged.

Figure 6-3 Correct Installation Method

• Never force a card into place. If the

card does not readily snap into
position and if you feel resistance,
remove the card and see if there are
NOTE any obstructions.
• Never place pressure in the middle
of the front panel while installing the
card or you may damage the
components.

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Chapter 6 Troubleshooting Mechanical

3. Use a Phillips screwdriver to tighten or hand tighten the two mounting

screws. See Figure 6-2, on page 6-6.
4. The card will require configuration and setup. See Management through
the Web.

6.3.3.3 Housing

Inspect the JumboSwitch® exterior housing for signs of damage. Also,

inspect the track to see if it is bent or misaligned. Any of these conditions
can interfere with the connections between the card and the backplane.
Should the housing become damaged, please contact TC Communications
for more information.

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Chapter 6 Troubleshooting Electrical

6.4 Electrical
Often the quickest way to troubleshoot is to replace components and check
the results. Use known good components for the replacement, and keep
track of which components belong to which rack.

6.4.1 Using Front Panel Indicator LEDs For Diagnostics

Unit LEDs include:
• Power Source A and B (PWR) on page 6-9
• Power On (Vcc) on page 6-9
• Back Panel Connection (BP) on page 6-10
• Alarm Indication (ALM) on page 6-10
• Management Status (MGM) on page 6-11
• Buffer Underrun (BU) on page 6-11
• Packet Loss (PL) on page 6-12
• C37.94 Panel Ports on page 6-13

There is the possibility that the LED itself has failed and is not
showing the current condition. Call TC Communications
NOTE
customer service for assistance if you suspect this to be the
case.

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6.4.1.1 Power-up LED Verification Sequence

The LEDs, except PWR A, PWR B, and Vcc, will flash for 3 seconds during
power up. If an LED does not flash, it has most likely failed.

6.4.1.2 Power Source A and B (PWR)

Power modules A and B are continuously monitored. The

system uses both power supplies simultaneously, and in
the event of the loss of one power supply, will continue to
operate on the other power supply. The procedure for
installation is the same for each component. See
Component Replacement on page 6-4.

PWR LED Behaviors

LED Condition
Solid Power is being supplied from module.
Off Power is not being supplied from module.
Power module has failed.
Fuse on card has burned.

6.4.1.3 Power On (Vcc)

The Vcc LED indicates the interface card is receiving

enough voltage for proper operation.

Vcc LED Behavior

LED Condition
Solid 5 VDC is good.
Off No 5 VDC is supplied.

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6.4.1.4 Back Panel Connection (BP)

Each card is supplied power and data from the connector
mounted at the back of the card. If there are problems with
this connection, the LED will indicate the status.

BP LED Behaviors
LED Rackmount Condition
Solid Communication to backplane is established.
Flash On Tx/Rx activity to/from backplane detected.
Steady Flash No communication to backplane.

LED Standalone Condition

Solid Back Port link is established.
Flash On Tx/Rx activity through back port is detected.
Steady Flash Back Port link is not established and Unit Alarm trigger is configured.

6.4.1.5 Alarm Indication (ALM)

The LED will illuminate solid red, and the dry contact relay
(if present) will close when an alarm condition is detected.
The user can configure which types of alarms will trigger the
unit alarm. See Home Page on page 4-3.
Normally in the OPEN position, any alarm condition will
trigger the switch to the CLOSED position. The switch
position is controlled by a relay inside the TC3846-2.

ALM LED Behaviors

LED Condition
Solid Unit Alarm is triggered.
Off Unit Alarm is not triggered.
Flash On Unit Alarm has been triggered since last cleared.
Steady Flash Unit is in testing/diagnostic mode.

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Chapter 6 Troubleshooting Electrical

6.4.1.6 Management Status (MGM)

This LED indicates if the unit is managed by the
JumboSwitch® management card from the rack mount.

MGM LED Behaviors

LED Condition
Solid Card is being managed by Management Card.
Off Card is plugged into standalone shassis.
Card is not supported by Management Card.
Steady Flash Card is booting.
Quick Flash Flash operation is in progress.
* Power must remain on during this time.

6.4.1.7 Buffer Underrun (BU)

Buffer underruns occur when the jitter buffer runs out of

packets. This can happen if the Ethernet connection is
briefly interrupted. One example of this would be a fiber
breakage.

To find out which port is experiencing the buffer underrun,

open the WebUI and go to the Serial Diagnostics page.
Refer to4.3.9.1.1 Diagnostic, on page 4-34.

BU LED Behaviors
LED Condition
Flash Buffer under-run event occurred.
Off Normal operation

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Chapter 6 Troubleshooting Electrical

6.4.1.8 Packet Loss (PL)

Packet loss is detected when there is a sequence number
gap in the received packets. Usually this happens if the
priority Settings are incorrect on the unit or any involved
switches or routers. It could also be due to a faulty
connection somewhere that is causing the packets to get
corrupted and dropped.

To find out which port is having problems, open the WebUI and go to the
Serial Diagnostics page. Refer to4.3.9.1.1 Diagnostic, on page 4-34.
Solutions:
• Check the Ethernet statistics counters of all back-bone links to make
sure there are no faulty links.
• Ensure that QoS priority are configured appropriately along the path of
the important traffic.

PL LED Behaviors
LED Condition
Flash At least 1 packet lost within the last 5 seconds.
Off Normal operation.

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Chapter 6 Troubleshooting Electrical

6.4.1.9 C37.94 Panel Ports

This unit has two C37.94 Ports:

C37.94 LED

Figure 6-4 C37.94 Ports

C37.94 Port LED Behaviors

SIG LED Condition
Off Port is disabled.
Green
Solid Signal is detected.
Amber
Solid Local loopback enabled.
Flash No signal detected.

Link LED Condition

Off Port is not synced.
Green
Solid Port is synced.
Amber
Solid Remote Loopback is enabled.

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Chapter 6 Troubleshooting Electrical

6.4.2 Fuses
There are two replaceable fuses located inside the unit for power supply
lines A and B.

PWR A and B Fuse

Figure 6-5 Fuse Location

To replace the PCB fuses

1. Remove the card from the chassis. See 6.3.3.2 Card Replacement, on
page 6-5.
2. Locate the two fuses PWR A and PWR B.
3. Replace both fuses.
a. Gently pull up to remove the fuses.

IMPORTANT Do not use pliers or any clamping

device that may crush the fuse as
this may damage the connector or
surrounding components mounted
to the PCB. The recommended
method is using a fuse puller.

b. Align the two fuse pins with the holes in the connector and firmly
press it into place.
4. Install the card into the chassis.
5. Check the power supply LEDs on the front panel. See Power-up LED
Verification Sequence on page 6-9.

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Chapter 6 Troubleshooting Electrical

6.5 Software
The Management through the Web chapter defines and describes on each
screen the parameters, options, buttons and commands. This section
specifically has information on diagnosing and troubleshooting some of the
possible port or channel status alarms/errors that may be observed while
navigating through the web user interface.

TC Communications provides software upgrades to improve

performance, add new features, and correct problems
(bugs). Please refer to the documents that are included in
NOTE
your documentation package for complete details for your
software revision. The upgrade procedure is in Firmware on
page 4-32.

6.5.1 Default Software Configuration

The quick-start chapter describes how to perform the TC3846-2 unit initial
setup in a typical network application. This includes software configuration.
The default software configuration is detailed in the tables shown in 1.3.1
Default Software Configuration, on page 1-6.

6.5.2 Resolving Software Problems

Possible causes and suggested corrective actions are listed below for some
problems. You need to have administrative access to correct some
situations.

6.5.2.1 Ethernet Connection

The TC3846-2 extends services to remote locations from the control center
over existing infrastructure by interfacing with the IP network via a standard
Gigabit Ethernet connection.

Ethernet Connection
Symptoms Possible Cause Actions
Cannot connect (ping) • Incompatible with WAN and • Ensure the PC is under the
TC3846-2 units. LAN environments. same subnet as the other
• Pinged the wrong address. TC3846-2 units.See IP
Information, on page 4-8.
• Restore to Default Settings,
on page 6-16.
Link is not detected. Cable or connector damaged See Cabling, on page 6-4.
The TC3846-2 is not Ensure the Ethernet port that
connected to a working the TC3846-2 is connected to
Ethernet port. is operating correctly.

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Chapter 6 Troubleshooting Electrical

Restore to Default Settings

1. Locate the small hole for the reset button on the front panel.

Reset button

Figure 6-6 Reset Button

2. Using a small screwdriver or bent paper clip, press the reset button and
hold for five seconds. This will reset the TC3846-2 to the default
Settings. All the LEDs will flash on and off during the reset process to
indicate the unit will restore to factory defaults.
3. You will need to return the card to the previous Settings. See
Configuration File, on page 4-29.

6.5.2.2 Password

Login with the default username “admin” and the password “admin”. The
administrator account has full access to the TC3846-2 graphic user
interface. Leaving the system with the default administrator Settings can
lead to potential problems if unauthorized access to your computer is
allowed.

Password
Symptoms Possible Cause Actions
The password is not The password is case- Re-enter the password.
accepted. sensitive.
If this fails, the administrator
must reset the password.
The name is not accepted. The user name is case- Re-enter the name.
sensitive.
If this fails, the administrator
must reset the name.
Password is forgotten. N/A Reset the card to the default
Settings and then re-program
the configuration Settings.
See Restore Defaults, on
page 4-31.

6-16 TC3846-2 Rev 3.0 User Manual

Appendix A Latency Modes

A.1 Latency Modes

The TC3846-2 has 5 latency modes pre-defined to support different Ethernet
networks with varying characteristics; such as bandwidths, delays, and
packet delay variations.
The table below provides the latency and bandwidth usage information of a
port on the unit.

Latency Mode One-way Latency Bandwidth at N=12

1 1.5 ms 1,813 Kbps
2 3.0 ms 1,419 Kbps
3 6.0 ms 1,221 Kbps
4 18.0 ms 1,098 Kbps
5 32.0 ms 1,073 Kbps

Latency Mode Latency mode setting of the port.

One-way Latency Approximate delay of the communication from the
local port to the remote port.
Bandwidth Usage Approximate line rate of the communication channel
of the port.
*Bandwidth usage will vary based on N-Mode of the
port.

TC3846-2 Rev 3.0 User Manual A-1

Appendix B Return Policy
B.1 Return Policy
To return a product, you must first obtain a Return Material Authorization
number from the Customer Service Department. If the product’s warranty
has expired, you will need to provide a purchase order to authorize the
repair. When returning a product for a suspected failure, please provide a
description of the problem and any results of diagnostic tests that have been
conducted.

B.1.1 Warranty
Damages by lightning or power surges are not covered under this warranty.
All products manufactured by TC Communications, Inc. come with a five
year (beginning 1-1-02) warranty. TC Communications, Inc. warrants to the
Buyer that all goods sold will perform in accordance with the applicable data
sheets, drawings or written specifications. It also warrants that, at the time of
sale, the goods will be free from defects in material or workmanship. This
warranty shall apply for a period of five years from the date of shipment,
unless goods have been subject to misuse, neglect, altered or destroyed
serial number labels, accidents (damages caused in whole or in part to
accident, lightning, power surge, floods, fires, earthquakes, natural
disasters, or acts of God), improper installation or maintenance, or alteration
or repair by anyone other than Seller or its authorized representative.
Buyer should notify TC Communications, Inc. promptly in writing of any
claim based upon warranty, and TC Communications, Inc., at its option, may
first inspect such goods at the premises of the Buyer, or may give written
authorization to Buyer to return the goods to TC Communications, Inc.,
transportation charges prepaid, for examination by TC Communications, Inc.
Buyer shall bear the risk of loss until all goods authorized to be returned are
delivered to TC Communications, Inc. TC Communications, Inc. shall not be
liable for any inspection, packing or labor costs in connection with the return
of goods.
In the event that TC Communications, Inc. breaches its obligation of
warranty, the sole and exclusive remedy of the Buyer is limited to
replacement, repair or credit of the purchase price, at TC Communications,
Inc.’s option.

TC3846-2 Rev 3.0 User Manual B-1

B Return Policy Return Policy

To return a product, you must first obtain a Return Material Authorization

(RMA) number and RMA form from the Customer Service Department. If the
product’s warranty has expired, you will need to provide a purchase order to
authorize the repair. When returning a product for a suspected failure,
please fill out RMA form provided with a description of the problem(s) and
any results of diagnostic tests that have been conducted. The shipping
expense to TC Communications should be prepaid. The product should be
properly packaged and insured. After the product is repaired, TC
Communications will ship the product back to the shipper at TC's cost to
U.S. domestic destinations. (Foreign customers are responsible for all
shipping costs, duties and taxes [both ways]. We will reject any packages
with airway bill indicating TC communications is responsible for Duties and
Taxes. To avoid Customs Duties and Taxes, please include proper
documents indicating the product(s) are returned for repair/retest).

B.1.2 Limitation of Liability

1. In no event shall the total liability of TC COMMUNICATIONS, INC. to
purchaser and/or end user for all damages including but not limited to
compensatory, consequential and punitive damages, exceed the total
amount paid to TC Communications, Inc. by purchaser for the goods
from which the claim arose, in no event shall TC COMMUNICATIONS,
INC. be responsible for indirect and consequential damages.
2. In no event shall liability attached to TC COMMUNICATIONS, INC.
unless notice in writing is given to TC COMMUNICATIONS, INC. within
ten days of the occurrence of the event giving rise to such claim.
3. TC COMMUNICATIONS, INC. shall not be responsible for delays or
non-deliveries directly or indirectly resulting from or contributed to by
foreign or domestic embargoes, seizure, fire, flood, explosion, strike,
act of God, vandalism, insurrection, riot, war, or the adoption or
enactment of any law, ordinances, regulation, or ruling or order or any
other cause beyond the control of T C COMMUNICATIONS, INC.
4. TC COMMUNICATIONS, INC. shall not be responsible for loss or
damage in transit and any claims for such loss or damage shall be filed
by the purchaser with the carrier.

TC3846-2 Rev 3.0 User Manual B-2

Appendix C Safety

C.1 Overview
This manual contains instructions which must be observed to ensure your
own personal safety and to avoid damage to devices and machinery.

C.2 Certified Usage

Please observe the following: The JumboSwitch® may only be employed for
the purposes described in the catalog and technical description, and only in
conjunction with external devices and components recommended or
approved by TC Communications. The product can only be operated
correctly and safely if it is transported, stored, installed and assembled
properly and correctly. Furthermore, it must be operated and serviced
carefully.

C.2.1 Qualification Requirements for Personnel

Qualified personnel as understood in this manual and the warning signs, are
persons who are familiar with the setup, assembly, startup, and operation of
this product and are appropriately qualified for their job. This includes, for
example, those persons who have been trained or directed or authorized to
switch on and off, to ground and to label power circuits and devices or
systems in accordance with current safety engineering standards.

C.2.2 National and International Safety Regulations

Ensure that the electrical installation meets local or nationally applicable
safety regulations. The product can be used in living areas (living area,
place of business, small business) and in industrial areas.

CAUTION All LED components conform to the following standard; Light

Emitting Diode - Class 1 Led Product.

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C Safety Power Supply

NOTE Appropriate testing has established that this device fulfills the
requirements of a class A digital device in line with part 15 of
the FCC regulations.
These requirements are designed to provide sufficient
protection against interference where the device is being used
in a business environment. The device creates and uses high
frequencies and can radiate at the same frequencies, and if it is
not installed and used in accordance with this operating
manual, it can cause radio transmission interference. The use
of this device in a living area can also cause interference, and in
this case the user is obliged to cover the costs of removing the
interference.

C.2.3 Recycling
After usage, this product must be disposed of properly as electronic waste in
accordance with the current disposal regulations of your county / state /
country.

C.3 Power Supply

This device is electrically operated. Adhere strictly to the safety
requirements relating to voltages applied to the device as described in the
Introduction.

C.3.0.1 General Safety Instructions

The TC3846-2 is designed for operation with a safety extra-low voltage. It
may only be connected to the supply voltage connections and to the signal
contact with SELV circuits with the voltage restrictions in accordance with
IEC/EN 60950-1. The supply voltage is electrically isolated from the housing.
• Use only undamaged systems.
• Relevant for North America: For Use in Class 2 Circuits. The subject
unit is to be supplied by a Class 2 power source complying with the
requirements of the National Electrical Code, table 11(b). If the power is
redundant supplied (two individual power sources) the power sources
together should comply with the requirements of the National Electrical
Code, table 11 (b).
• Relevant for North America: Use 60/75°C or 75°C copper wire (CU)
only.
• Relevant for North America for devices certified for hazardous
locations: Peripheral equipment must be suitable for the location it is
used in. Power, input and output (I/O) wiring must be in accordance
with Class I, Division 2 wiring methods [Article 501-4(b) of the National
Electrical Code, NFPA 70] and in accordance with the authority having
jurisdiction.

TC3846-2 Rev 3.0 User Manual C-2

C Safety Environment

• The device does not contain any serviceable components. Internal

fuses only trigger if there is a fault in the device. If the device is not
functioning correctly, or if it is damaged, switch off the voltage supply
and contact TC Communications Customer Service.
• Only switch on the supply voltage to the device if the housing is closed,
if the terminal blocks are wired up correctly and if the terminal blocks
are connected to the correct type of voltage supply.

C.3.0.2 Grounding
All TC Communications products are fully grounded and are in compliance
with all regulations and Specifications, on page 1-5.

C.3.0.3 Housing
Only technicians authorized by TC Communications are permitted to open
the housing and break the seal.
• Ensure that the electrical installation meets local or nationally applicable
safety regulations.
• Never insert pointed objects (thin screwdrivers, wires, etc.) into the
inside of the ventilation holes in the side of the housing. Failure to
observe this point may result in injuries caused by electric shocks.

C.4 Environment
“Industrial Hardened” and “Industrial Ethernet” describe communications
products designed to operate in industrial process control environments or
geographical locations where harsh conditions are common.
To meet this level of durability, “industrial” grade (synonyms for “industrial”
commonly include “rugged,” “outdoor,” “hardened,” and “substation
hardened”) TC Communications’ products are manufactured with special
components, connectors and circuitry. This ensures reliable operation in the
event of wide temperature swings, electromagnetic interference (EMI), radio
interference, vibrations, or moisture and humidity fluctuations. Conformal
coating is optional.
TC Communications industrial grade products are designed to exceed
pertinent industry specifications. For example, communications equipment
used in power substations are subject to extremes of temperature and
humidity, as well as electrical transients from high voltage switching.
These environmental conditions are described in industrial standard
specifications IEC 61850-3 and IEEE 1613 for networking devices. Similarly,
equipment used for traffic control applications are required to withstand
roadside vibration in addition to high/low heat and humidity. Testing
standards pertinent to traffic control are described in the environmental
requirements of the NEMA TS-2 standard.

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C Safety Environment

Every TC Communications product passes through live operating

temperature testing (unlike randomly selected products for statistical
sampling) before it is shipped. Each unit is connected to an operating bit
error rate tester to ensure error-free operation while the temperature
chamber cycles from -40ºC to 80ºC during the 24 hour testing period.
• The installation location selected must comply with the climatic limits
listed in the Technical Data.
• Ensure the following criteria in site selection;
- Room for adequate ventilation and cable routing.
- Reserve space at least 0.5 m at the front and rear of the unit for
human access, cables, and air flow.
.

Important • Avoid locating it next to any equipment that may produce

electrical interference or strong magnetic fields, such as
elevator shafts or heavy duty power supplies.
• As with any electronic equipment, keep the unit away from
excessive moisture, heat, vibration, and freezing
temperatures.

TC3846-2 Rev 3.0 User Manual C-4